Deputy Care Home Manager - required for our brand-new luxury care home ‘Ruby Lodge' in Sowerby, Thirsk, North Yorkshire YO7 1TS - Part of the Country Court Family.
Hours: 44 Hours per week available, working weekends on rota and includes alternate weekends and bank holidays
Would you like to be part of our new Team at Ruby Lodge Care Home?
Ruby Lodge Care Home located in Sowerby, Thirsk accommodates up to 69 residents and will promote a lifestyle for residents that offers a luxurious environment with exceptional personalised care. From the moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. With superb facilities, the highest standards of care, support and social interaction will be delivered with dignity, kindness, and compassion.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

An incredible new job opportunity has arisen for a dedicated Care Home Manager to manage an exceptional residential care service based in the Preston, Lancashire area. You will be working for one of UK’s leading health care providers

This is a residential service located in Bamber Bridge village, on the outskirts of Preston. Here we offer support adults, males and females, including individuals on the autism spectrum, as well as those with a learning disability

**To be considered for this position you must hold QCF/NVQ Level 5 in Leadership and Management for Health & Social Care**

As the Home Manager your key responsibilities include:
• Leading a team of 40 individuals to ensure the delivery of high quality, person-centred care and services
• Overseeing the day-to day operations of the service, ensuring it meets all regulatory, contractual and organisational requirements
• Ensuring the highest quality standards are maintained, regularly reviewing and improving service delivery
• Ensuring full compliance with CQC and other relevant bodies, maintaining accurate records and reporting as required
• Managing the service’s budget, ensuring financial viability while delivering outstanding care
• Promoting and maintaining a culture of safeguarding, ensuring all practices are in line with current legislation
• Working closely with your Operations Director and colleagues, while developing relationships with internal and external stakeholders
• Living and embodying our company values in every aspect of the role, setting the standard for the team and ensuring these values are reflected in the care we provide

The following skills and experience would be preferred and beneficial for the role:
• Possess experience working in a similar service as a CQC Registered Manager or as a Deputy Manager
• Excellent communication and interpersonal skills
• Good understanding of CQC regulations, safeguarding procedures, and person-centred care approaches
• A motivated individual with a strong work ethic and a genuine passion for improving people’s lives

The successful Home Manager will receive an excellent salary up to £40,000 per annum. This exciting position is a permanent full time role working 37.5 hours a week on days. In return for your hard work and commitment you will receive the following generous benefits:
• Access to a variety of retail and tech vouchers/discounts through our perks platform
• Cycle2Work Scheme
• Discounted gym memberships
• Healthcare cash plan – Pay a monthly fee to cover routine medical and dental expenses (up to a limit) and access GP advice 24/7
• Cash for Colleagues – Refer talented people and earn up to £1,000
• Access to plenty of learning & development opportunities
• Career Pathways – Working towards your leadership goals or looking for up skilling opportunities whichever direction you’re going, we’ll help you shape your career with us!

Reference ID: 6845
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

An incredible new job opportunity has arisen for a dedicated Care Home Manager to manage an exceptional residential care service based in the Preston, Lancashire area. You will be working for one of UK’s leading health care providers

This is a residential service located in Bamber Bridge village, on the outskirts of Preston. Here we offer support adults, males and females, including individuals on the autism spectrum, as well as those with a learning disability

**To be considered for this position you must hold QCF/NVQ Level 5 in Leadership and Management for Health & Social Care**

As the Home Manager your key responsibilities include:
• Leading a team of 40 individuals to ensure the delivery of high quality, person-centred care and services
• Overseeing the day-to day operations of the service, ensuring it meets all regulatory, contractual and organisational requirements
• Ensuring the highest quality standards are maintained, regularly reviewing and improving service delivery
• Ensuring full compliance with CQC and other relevant bodies, maintaining accurate records and reporting as required
• Managing the service’s budget, ensuring financial viability while delivering outstanding care
• Promoting and maintaining a culture of safeguarding, ensuring all practices are in line with current legislation
• Working closely with your Operations Director and colleagues, while developing relationships with internal and external stakeholders
• Living and embodying our company values in every aspect of the role, setting the standard for the team and ensuring these values are reflected in the care we provide

The following skills and experience would be preferred and beneficial for the role:
• Possess experience working in a similar service as a CQC Registered Manager or as a Deputy Manager
• Excellent communication and interpersonal skills
• Good understanding of CQC regulations, safeguarding procedures, and person-centred care approaches
• A motivated individual with a strong work ethic and a genuine passion for improving people’s lives

The successful Home Manager will receive an excellent salary up to £40,000 per annum. This exciting position is a permanent full time role working 37.5 hours a week on days. In return for your hard work and commitment you will receive the following generous benefits:
• Access to a variety of retail and tech vouchers/discounts through our perks platform
• Cycle2Work Scheme
• Discounted gym memberships
• Healthcare cash plan – Pay a monthly fee to cover routine medical and dental expenses (up to a limit) and access GP advice 24/7
• Cash for Colleagues – Refer talented people and earn up to £1,000
• Access to plenty of learning & development opportunities
• Career Pathways – Working towards your leadership goals or looking for up skilling opportunities whichever direction you’re going, we’ll help you shape your career with us!

Reference ID: 6845
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. This is a great opportunity for a passionate and hands on nurse to join the home as a Clinical Deputy Manager.

The Role


Supporting and deputising for the Home Manager
Oversee the delivery of high quality clinical and pastoral care.
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills.
Maintain the highest levels of clinical governance
Regularly review auditing practices and procedures,
Care plan development and assessments


Some of our benefits you’ll receive by joining the Care UK family


Paid Annual NMC Registration (T&Cs apply)
access to a company paid web-based system for your PIN re validation.
bank holiday enhancements.
paid DBS check
childcare vouchers
cycle to work scheme.
thousands of online and in-store discounts and free uniform
Further training and qualifications
Development and progression
Support, guidance and a caring working environment.


About You


An NMC Registered Nurse
Understands clinical assessment tools like Waterlow and MUST
Good understanding of care planning processes
Experienced in writing comprehensive care plans
Determined to drive continuous improvement


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You’ll have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours. Click apply now.

Company Profile:

We are LUNKER PTY LTD., a leading foreign exchange management company dedicated to providing professional foreign exchange trading, investment, and risk management services to global clients. Since its establishment, we have established a good reputation in the foreign exchange industry with profound market insights, advanced trading techniques, and excellent customer service.

Core business:

1. Forex Execution: Providing real-time forex execution services to clients, including currency pairs, forex options, contracts for differences (CFDS), and other financial products;

2. Investment management: providing customized foreign exchange investment portfolio management services for high net worth individuals and institutional investors to achieve asset appreciation;

3. Risk management: Through professional risk assessment and management strategies, help clients identify and control potential risks in foreign exchange trading;

4. Consulting services: Provide clients with foreign exchange market analysis, trading strategy advice, and macroeconomic trend interpretation.

Job Description:

1. Responsible for formulating and executing trading strategies to achieve the company's foreign exchange earnings;

2. Analyze market trends, provide professional market forecasts and trading advice;

3. Manage and supervise foreign exchange trading teams to ensure transactions are conducted;

4. Maintain good communication with customers, provide high-quality customer service, continuously monitor market trends, and provide timely feedback on customer information.

Job requirements:

1. At least one year or more of foreign exchange trading experience, with successful trading experience;

2. Capable of analyzing and making decisions, able to respond quickly and effectively to market changes;

3. Good communication skills and teamwork spirit, able to maintain good relationships with clients and team members.

remarks:

Proof of previous income and evidence of successful transactions are required; Oral English: Fluent in Japanese and possessing at least one foreign language.

Salary: Interview (annual income not less than 300000 to 800000 RMB)

A Vacancy at University College London Hospitals NHS Foundation Trust.


We are seeking an experienced and dedicated Assistant Service Manager to join our team at the UCLH Macmillan Cancer Centre. The successful candidate will manage a team of 11 staff members who provide essential administrative support across three floors, including Chemotherapy Daycare, Ambulatory Care, Outpatient Services, Apheresis, and Supportive Care. Our departments serve approximately 250 patients daily.
Key Responsibilities:
• Manage and lead a team of 11 administrative staff.
• Promote a positive working environment and ensure high professional standards through effective teamwork.
• Liaise with nurse managers, doctors, and senior management across two divisions to meet the service needs of the departments.
• Ensure all activities are accurately recorded in a timely manner and that accurate coding data is provided.
• Implement and maintain a robust system to monitor and respond to queries.

Qualifications and Skills:
• Strong people management skills with a focus on fostering teamwork and maintaining high professional standards.
• Excellent communication skills, both verbal and written.
• Exceptional customer service skills with a high degree of empathy, diplomacy, and integrity.
• Demonstrated sensitivity and awareness of patients' needs.
• Commitment to improving the patient experience.
• Desire to innovate and improve while maintaining high standards.
Why Join Us?
• Opportunity to make a meaningful impact on patient care and experience.
• Collaborative and supportive work environment.
• Engage with a diverse group of stakeholders and contribute to the continuous improvement of our services.
If you are passionate about healthcare, possess strong leadership skills, and are committed to delivering exceptional patient care, we would love to hear from you.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


Come and bea part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Wednesday 21 Aug 2024

Proud member of the Disability Confident employer scheme

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Monitor Sales and Order Operation

• Improve customer service experience, create engaged customers and facilitate organic growth
• Develop service procedures, policies and standards
• Set a clear mission for Purchase Order movement and deploy strategies focused towards that mission
• Analyse statistics and compile accurate reports for CRM, Opps, Open orders, Invoiced MTD, Incoming PO in accordance to BP / prognosis and host sales meetings
• Involve to and resolve related projects, planning, optimizing, and controlling of the result to increase sales productivity
• Supervise payment term and invoicing process for smooth cashflow
• Clarify for Internal and External Audit

Supervise Logistics Coordination

• Timely resolve all issues and requirements regarding to Customs audit, Conformity certificate and other customs clearance matters from Authorities
• Plan and monitor inbound, outbound deliveries
• Manage shipping route and timeline as well as handle all incidents from unloading point to local deliveries
• Review and approve local logistics and transportation cost
• Set up the target shipments for VN Log team
• Be in charge for Transfer Price topic, clarify face to face the different price to Customs
• Optimize transportation cost and transit time, cost management, claim and warranty process
• Direct Demo stock storage, cycle counting and scrapping
• Ensure all operations adhere to laws, guidelines and regulations
• Meet productivity, accuracy and timeliness targets
• Work with other stakeholders to incorporate logistics with company procedures and operations

Registered Care Home Manager - Required for Carter House Care Home, located in Raynes Park
Salary: £65,000 to £70,000 + Bonus (up to 10% per annum) & excellent benefits Are you an experienced registered care home manager who has a passion for high quality care?
Carter House Care Home is situated in Raynes Park, South West London and offers the highest standard of residential & dementia care in a modern & homely setting.
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 40+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
The Registered Care Home Manager Role:
Our Registered Home Manager role is like no other… Its challenging and busy but also amazingly rewarding!
As a Registered Manager, you will be responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs.
You will effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting and onboarding new staff and continually develop and encourage your team.
Working with your Area Manager you will continually ensure that Country Court’s business objectives and the Care Quality Commission compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding.
You will have full commercial control and work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing.
Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing.
You will also be working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building.
About You:
As well as sharing our values of passion, compassion, and caring nature you will also have the following:

Be no stranger to a busy, challenging Care Home Management role with at least 3 years’ experience as a Registered Care Home Manager with CQC
Experience and knowledge of working in dementia care
Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning.
Proven experience of managing a care team, encouraging, leading and motivating others.
Strong understanding of safeguarding, compliance and care inspectorate.
Passionate, driven, confident and resilient Leader
Have excellent communication skills with a natural ability to lead, motivate and inspire your team

And in return you’ll get!
You will be joining a family business and working alongside a real team-spirited group of people. You will also benefit from our generous range of benefits which include:

30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
Annual Company and Personal Performance based Bonus Scheme*
Pension contributions
Paid for DBS Check
An excellent range of discounts for restaurants, shops, cinemas, days out and more!
Annual Staff Awards Programme across all our Homes celebrating our great staff

Apply Now: If you have the unique qualities and share the values required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones.

Standardization of process within ASEAN

• Standardize the order management process within ASEAN as much as possible
• Optimize the handover process with LSPs and incorporate that into tender process
• Standardize rate card structure among countries as much as possible

Tender project leader or support

• Responsible for tender MOP and network design and also rate structure and align with purchasing on the tender process 
• Lead tender project for countries where we have both plants and CSOs
• For countries where we do not have plants, support the MOP, network design and rate structure in the tender

Network design and optimization

• Collect historical shipment data from all plants and legal entities in ASEAN, clarify the data and do proper data processing to make it usable for network design purposes
• Work with transport manager in every country or plant to clarify the volume forecast, and work with purchasing to incorporate that into cross border trucking or domestic transport tender
• Propose optimized routing or transport mode based on historical volume and customer requirement clarification, for example, sea to cross border trucing, trucking LTL to parcel service, LTL to FTL or milk run, as well as rate structure for tender
• Convince stakeholders in the region and get their consensus in the proposal by showing cost saving, CO2 reduction, or lead time reduction, etc..

LSP management

• Develop LSP strategy by working closely with purchasing and transport managers in the plants or countries
• Develop tools and rules for LSP audit and LSP development in the region

Data management

• Find a way to collect as accurate and detailed data from internal stakeholders that are need for network design purposes
• Build up some master data for the region, for example, incoterms, supplier list, customer list, product characteristics, etc., as a database to support any network design analysis

Consultancy

• Contact point for any inquiries from internal customers in the region on new route or new transport mode
• Able to propose alternative network/routing depending on the resource availability in the market and incorporate into regional network design roadmap
• Continuously updating the shipment data for the region in a digitized manner

Support TMS implementation in the region

• Support as process expert for the region
• Responsible for the planning module by setting up the rules in TMS to make sure system can always propose optimal transport mode or truck size

Representative of ASEAN region in global team

• Implement guidelines from central network design team and central LSP management team in the region
• Roll out good practice from ASEAN to other regions, and vice versa

KPI for the job: standardization level among countries, LSP performance, cost saving for Bosch, CO2 reduction, customer satisfaction, data completeness and accuracy, etc..

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the role

Take charge of our customer service team, where you'll make a real difference every day. You’ll be at the heart of our operation, ensuring customers get top-notch service, guiding your team through challenges, and finding new ways to get better at what we do. Your hands-on approach will keep our service strong and our customers happy.

What you’ll do

• Direct the team with a focus on achieving excellence and performance. Define clear goals, uphold established standards, and ensure the team consistently meets and exceeds expectations.
• Address and manage escalated customer concerns with a priority on timely and efficient resolutions, always keeping customer satisfaction as a primary metric.
• Analyse our current processes, identifying areas for enhancement to boost both team efficiency and customer satisfaction levels.
• Supervise the ongoing training of team members in digital tools and best practices in customer service. Recognise training needs, devise educational initiatives, and confirm that team members possess the essential skills for their roles.
• Systematically evaluate the quality of service provided by team members, offering constructive feedback, and coaching to support their professional advancement.

What you’ll bring

You are focused on customers and have the know-how to navigate the nuances of centre operations. Details matter to you, especially when it ensures the best service. You spot training opportunities easily and love helping teams reach their full potential. You believe in teamwork, face challenges head-on, and make decisions that count.

• Demonstrated leadership in contact centre environments with a proven ability to enhance team performance.
• Commitment to prioritising customer needs, consistently striving for their utmost satisfaction.
• Proficient in leveraging CRM tools, notably Salesforce and other industry-standard software, to optimise service delivery.
• Articulate in communication, both written and verbal, with a specialised focus on contact centre interactions.
• Possess robust problem-solving skills, maintaining precision and composure in high-pressure contact centre scenarios.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

This position is responsible for managing Health Care Clinical Operations division project management design, project plan development, implementation and follow-through related to program effectiveness; maximization of divisional efficiencies; requirements to meet Corporate and Divisional goals and driving/monitoring divisional initiatives; management and oversight of reports relating to divisional operations; management and oversight of divisional budget; and network and account management support.

**This is a Flex position in the office 3 days a week**
**Office locations are Albuquerque: NM, Chicago, IL; Downers Grove, IL; Richardson, IL or Tulsa, OK**

 

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.