Total 4 Senior Executive level Customer Service job vacancies in Luton, LU1 1PP

SENIOR SUPPORT WORKER

Job Type - Permanent/Full-Time

Hours - 35 hours per week (plus 5 hours paid lunch break)

Salary - £26,678

Location - East of England (North)

We believe that a career is not just about earning a living; it's about leadership, having your say and making things happen that can mean positive changes to the lives of vulnerable people.

We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.

Nacro is launching CAS-2, a national service commissioned by Ministry of Justice to provide accommodation and support as an alternative to custody. We are looking for a number of Senior Support Workers to join us at an exciting time of change.

Who are we looking for?

This is an exciting opportunity to join our team as a Senior Support Worker to make a positive impact on the lives of service users by co-ordinating the provision of direct housing related support and housing management services. This will be achieved by working with area operation and central support teams and liaising with a range of external agencies and partners. You will report directly to Service Lead for your region.

The successful applicant will demonstrate a desire to coach and support their team and to lead by example in driving quality and accountability whilst delivering the contractual aims of the service.

You will have experience of working with stakeholders in the Criminal Justice System and be able to communicate effectively to partners and providers. This will include forming working relationships in the MoJ and with HMPPS, and also with external community agencies to better support the service.

You will have previous experience of supporting others and guiding them within a team as you will be required to support, coach and develop a staffing team and deputise for the Service Lead in their absence.

This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising with local authority Housing Benefit departments and the DWP to resolve financial issues/queries.

This role requires regular travel and a Full Driving License with access to your vehicle are an essential criteria.

An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process.

This role also requires a Prison Clearance.

If you have any questions or would like to have an informal chat regarding the role, please contact - Sukhjit.Aujla@nacrocas2.org.uk

Senior Support Worker

Service care Solution are currently recruiting for a Senior Support Worker in Luton

As a Support Worker, you will provide support which enables people, families and carers to lead a better everyday life.

Main Responsibilities

As a Senior Support Worker, you will be responsible for:

• To organise a range of activities, and services within people's own homes, the community and day centres sites which contribute to people's health and wellbeing.
• Communicate effectively with staff, families/carers and other professional to ensure people' needs are understood and met
• Maintain accurate records in accordance with the council policy and procedures.
• Support people with personal care (physical, emotional & social) and provide direct support when necessary, including the use of aids & adaptations and specialised equipment, and the administration of medication according to prescription and local policy

Requirements:

• Full UK Driving Licence
• A Right to work in the UK
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Senior Support Worker role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Main Duties Carry out screening assessment of the Speech, Language and Communication skills of cohorts of children within the identified schools following training and support from the projects SLTs. Accurately record data from these assessments which will be used to inform practice and monitor impact and progress of the project. Following training, deliver specific supportive interventions designed to promote childrens SLC. Work alongside school staff to implement interventions and supportive measures. Record and feedback observations and indicators from the interventions and measures provided. Job Purpose/Summary: We are excited to introduce an innovative project supporting the Speech, Language and Communication skills of children within identified schools in Luton Borough, with a focus on Universal and Targeted support. Luton has been identified as the Pathfinder Borough for Early Language Support for Every Child (ELSEC) in the East England Change Programme Partnership. This is an exciting opportunity to join a team of Speech and Language Support Practitioners to deliver interventions, alongside colleagues in education, promoting better outcomes for childrens Speech, Language and Communication (SLC) skills. You will be supported by the ELSEC project lead (Speech and Language Therapist), a highly specialist Speech and Language Therapist (SLT), and an Advisory Teacher, to assess cohorts of children and deliver interventions promoting SLC skills. Experience of working with primary aged children and/or in education, having a passion for supporting childrens development and an enthusiasm for Speech, Language and Communication are essential. You must demonstrate a commitment to working alongside colleagues to form a strong team and strive to deliver excellent support to the children and staff you work with, working closely with colleagues in education and the wider SLT team to meet the projects aims. Communication To provide direct feedback to patients, parents / carer, other professionals on the sessions carried out as required To liaise with other professionals, support staff, parents / carers, ensuring that they understand the therapy approach or programme of work, under indirect supervision by a Therapist. To be sensitive and communicate respectfully and effectively, particularly where difficulties in understanding exist. To establish and maintain positive interpersonal relationships with other staff, which are characterised by open communication, trust, and respect. To attend and contribute as appropriate to Locality Meetings, Clinical Forums and Paediatric service meetings and other professional and / or relevant meetings. To take a leading role in the Support Practitioner Clinical Forum. Budgetary Responsibility To monitor stock levels in own service area and request new equipment as appropriate. Does not hold budgetary responsibility but is aware of the need to plan non- pay expenditure. People Management Maintaining own professional development and requirement to take part in appraisal and KSF process. To attend relevant training and development in order to further develop skills in implementing and knowledge of Speech and Language Therapy approaches and programmes. To actively participate in reflective clinical supervision in order to develop and enhance practice. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust. The post holder must participate in clinical and safeguarding audits as required The post holder is required to participate in relevant emergency preparedness process for their team Provide patients and their families /carers with information on standards they should expect from the team The post involves working with small children frequent requirement for sitting on child size chairs or on the floor in a restricted position. To apply skills in physically working with patients with disabilities with support. To transport equipment required for sessions or training, to a variety of locations. To be flexible to the demands of the environment including unpredictable work patterns and sudden change in patient need. To maintain sensitivity at all times to the emotional needs of children with special needs, learning disabilities and / or communication difficulties and their carers. General Safeguarding people responsibility Safeguarding children and adults at risk of abuse or neglect is a collective responsibility. There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care. Safeguarding means protecting a citizens health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect. It is an integral part of providing high-quality health care. Those most in need of protection include: Children and young people Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities. The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust. This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. Cambridgeshire Community Services NHS Trust is committed to the fair treatment of its staff, potential staff, or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.

Monday - Friday
8am - 4pm
Temp - Perm position
£16-17p/h PAYE
Office based
Must have strong call centre experience

PURPOSE OF POST:

Under direction co-ordinate, direct and guide the administrative functions for our client with the specific focus on supporting the achievement of the Division's aims and objectives, statutory obligations, performance targets, customer satisfaction and value for money.

Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state.

PRINCIPAL RESPONSIBILITIES

In conjunction with the Contracts Manager (Repairs) and Team Supervisor's direction, plan and control the day-to-day activities of the Customer Support Officers (CSO's) so that they carry out their principal responsibilities effectively and efficiently to meet workload and demand, ensuring adherence to our clients administrative policies and procedures. Carry out daily monitoring and maintenance of the staff rota so that key areas of the business are adequately staffed to meet service demands. Provide mentoring and support to ensure adherence to our clients administrative procedures in relation to a variety of processes such as call centre administration, job ticket completion, electric appointments, spreadsheet maintenance, Gas boiler service completions and Gas scheme's, day to day repair administration, invoicing and GRN's. Ensure records such as sickness absence, annual leave, performance appraisals and training are current and entered accurately and that records are kept up-to-date. Under direction provide support to the recruitment process for our client, logging demand to hiring successful candidates. Under the supervision of the Contracts Manager (Repairs) and the Team Supervisor monitor and adhere to the Council's complaints procedure and ensure that all correspondence in regards to complaints is completed in line with council policies. Ensure complaints are responded to within set timeframes and that all complaints and FOI requests are logged and assigned to the correct manager. Support the Contracts Manager (Repairs) and the Team Supervisor collating and providing monthly performance metrics, (against the team's Key Performance Indicators) for review by the BTS Management team, so that current performance and trends affecting the business are clearly communicated and initiatives for improvement identified. Monitor/supervise team performance and attendance, against defined objectives, in accordance with the Council's policies and procedures. Provide input to performance appraisals, 1-1's and sickness absence reviews, taking remedial action as required with minimal direction. Identify any issues and raise concerns with the Contracts Manager (Repairs) and the Team Supervisor. Respond to telephone and written enquiries/complaints across the range of Division activities utilising the range of experience and skills across the team. Operate in an efficient and customer focussed manner. Use initiative, skill and experience to make informed decisions to resolve queries and telephone enquiries at first contact, escalating only the most complex cases. This will include a need to liaise with Work Planners, trade/technical staff and customers, and to respond effectively to urgent orders and requests. Undertake the administration of meetings for managers relating to disciplinary procedures, capability and sickness absence, including taking minutes of interviews and hearings as required. Provide cover for the Contract Manager (Repairs) and Team Supervisor as required. Provide cover for Reception duties to ensure our client Reception is maintained at all times to provide a welcoming and customer focused service. Compile monitoring information and report statistics and trends through to operational managers. Hold and maintain the accident book. Follow all relevant procedures to ensure accidents are appropriately recorded. Liaise with the Health and Safety Officer to review such accidents and ensure that this is reported to the Management Team Participate in the continuous improvement of the Customer Support Team, including recommending new working methods and involvement on working groups to review, recommend and develop improvements in supporting the business.