Total 25 Senior Executive level Customer Service job vacancies in Leicester, Leicestershire, LE2 9FS

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Senior Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as a Senior Care Assistant will be tosupportand work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open,supportive, andinclusiveenvironment for residents, visitors and staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertaking staff supervisions and supporting staff with their development where required. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To be successful in your application, youwill live our values of caring,supportive,honest, respectful, and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to bothsupporting and nurturing residents and staff. Beresponsive and flexible to cover a range of responsibilities. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Senior Analyst - Customer Insights
Locations: Leicester, London or Bexhill-on-Sea (hybrid - one day a week in the office)


Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Responsible for the accuracy of ETL (extract, transform and load) processes for Customer Insight data ingestion, transformation, cleaning and modelling, ensuring alignment with analytics functions across the wider business
  
• Responsible for setting and maintaining process for data quality and integrity, through various testing, monitoring and validation techniques
  
• Working with big data on our data and analytical platforms, developing complex SQL queries integrating customer data with operational and commercial datasets.
  
• Generating Insight that identifies improvement opportunities in-line with business goals through root cause analysis
  
• Building data products and tools that enable business teams and analytical functions to drive value, ensuring products are accessible, well documented and easy to use
  
• Responsible for engagement between data consumers and data engineering teams, interpreting requirements and helping shape the business' data strategy
  

Skills we would love you to have

• Extensive experience of working as an analyst in a corporate environment
  
• Proven background in owning and delivering analytical projects, structuring analysis and deliverables to ensure stakeholder requirements are met - displaying great verbal and written communication with the ability to tell a story using the data
  
• Strong skills in the use of MS Office applications (Excel and PowerPoint), programming languages (SQL, R, Python, Embles, SAS) and Visualisation Tools (Power BI)
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Cadent Gas Ltd

At Cadent we’re excited to be part of the future of UK energy!  We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.



About the role:

We have an exciting opportunity for a Customer Centre Senior Administrator to join our East of England network on a 6month fixed term contract basis.

As a Customer Centre Senior Administrator it will be your role to support with driving and delivering high levels of customer satisfaction across all work-types. You will also ensure customer interactions are managed effectively and appropriately, ensuring concerns are dealt with in a timely manner.

This role would greatly suit somebody who thrives on customer satisfaction and who enjoys seeking out new ways of working in order to improve current processes.




What you'll get to work on:



- Managing customer telephone contact for the core query resolution
- Operating office systems and equipment, processing documents and maintaining accurate performance information
- Resolving both enquiries and complaints from internal and external parties, liaising with different stakeholders to ensure satisfactory resolution of customer concerns across all work-types
- Supporting the team leader with workload co-ordination and reporting activities across the team
- Ensuring the input of accurate data into spreadsheets, databases and other business systems
- Taking ownership of the customer relationship from initial contact through to resolution – ensuring the customer is kept updated and providing outstanding levels of service
- Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for improvement





Who are we looking for:



- Call handling and/or previous contact centre experience
- An understanding of gas distribution activities / processes
- Ability to build and maintain internal and external relationships
- Computer literacy essential, basic level Microsoft package skills





What’s In It For You

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities


Why Join Us

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:
- Flexible working
- Strong commitments to ED&I
- Generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card – offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships


We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.

Diversity and Inclusion

Don’t meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!

Circle Back Initiative

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.
We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.

Be part of something big. Help shape the future of gas for generations to come.

What’s next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)

Proud member of the Disability Confident employer scheme

The Leicester, Leicestershire and Rutland ICB are looking for an enthusiastic and pro-active individual to join the Contracts and Procurement team.

The Contracts and Procurement team has a wide portfolio and covers acute, community, primary care and independent sector contracts. This post will have a focus on the acute portfolio but may also cover other areas in a flexible matrix approach.Its an exciting time to join the team as we work ever more closely with our provider partners to ensure that we can maximise value for money and deliver effective care to patients.

The team also has the responsibility for leading procurements to secure appropriate providers utilising the NHS Frameworks & ensuring the ICB is compliant with the new Provider Selection Regime (PSR). One of the key objectives of the team is to work in partnership across the ICBs directorate teams and wider ICS system partners to facilitate delivery of the LLR objectives - recovery, sustainability and transformation.







We are looking for a Contracts Officer to join our friendly and welcoming team. The post holder is a key member of the contracts team whose overarching goal is to enable, promote and support the effective use of contract data, information, knowledge and technology to improve, inform and support a portfolio of contracts and services. The successful individual will provide high quality contract management support to ensure requirements are met and upheld, promoting quality improvement and best practice through application of robust contract management. We are looking for some who can undertake complex and detailed information analysis of specific activities / reports requiring high levels of concentration, which may require comparing a range of options to support projects and the contract cycle.





Integrated Care Boards are at the heart of a new way of working for the NHS, bringing together providers of NHS services with local authorities and other local partners to plan, co-ordinate and arrange health services as part of an Integrated care System. They are part of a fundamental shift in the way the health and care system is organised – away from competition and organisational autonomy and towards collaboration, with health and care organisations working together to better integrate services, improve population health and reduce health inequalities.

Main duties of the job:

The Senior Contracts Officer will support and underpin transformation by:
• Actively participate in the implementation of new innovative contracting models to support the LLR System in the delivery of the changing strategic commissioning and transformational agenda
• Ensuring that contracts are secured to deliver value for money, service transformation and adoption of best practice. Ensure that all agreed contracts contain clear and agreed clinical pathways, service standards and outcome-based service specifications.
• Establishing constructive commercial relationships with Providers with systematic, proactive management of contract compliance and delivery of service standards and prompt resolution of contractual and customer service issues.
• Manage a portfolio of healthcare contracts, analysing and reporting on delivery, querying variances from plans or targets, working collaboratively in the system to achieve the agreed expected outcomes.
• Contribute to service reviews, service specification development and pathway redesign to help ensure that the best value for money and highest quality health services are secured within the available resources and specifications comply with contract terms and conditions.
• Produce assurance reports to the ICB’s Boards and Committees and other forums as required on the portfolio of contracted services


1. Job purpose
TheSenior Contracts Officer will:
• Manage a portfolio of healthcare contracts, analysing and reporting on performance, querying variances from plans or targets, raising performance issues and pursuing actions to recover performance.
• Analyse, interpret and present complex data such as contract activity, demand and capacity data, finance or performance data, present findings and produce reports in order to query variances or anomalies, inform planning decisions or hold providers to account for delivery of activity plans and performance indicators within budgets.
• Monitor the quality of data and information and take the necessary action to deal with any problems and maintain data quality
• Manage day-to-day contracting queries and provide expert advice relating to any of the contracts in the ICB’s portfolio, from Localities, GP Practices, PCNs and/or other healthcare providers.
• Contribute to service reviews, service specification development and pathway redesign to help ensure that the best value for money and highest quality health services are secured within the available resources and specifications comply with contract terms and conditions.
• Co-ordinate the in-year contract management process including the work programme for contract technical and performance meetings and the annual contract review and negotiation process, delivering key components of the contract review and negotiation work plan.
• Authorise requests for funding for non-contract activity (NCA) including patient transport and authorise NCA invoices (following validation by the finance department).
• Investigate and respond to contract-related patient complaints, MP letters and Freedom of Information requests.




Take an active part in the development review of own works against the KSF outline for the post with their reviewer and suggest areas for learning and development in the coming year

Core Duties and Responsibilities (Key Result Areas)



Key responsibilities will include:
• Writing, evaluating, negotiating and executing various contracts covering a range of transactions


• Creating and maintaining relationships with providers and stakeholders


• Maintaining correspondence and documentation related to contracts


• Communicating and presenting information to stakeholders regarding contracts


• Monitoring contracts and moving forward with close-out, extension or renewal of contracts


• Draft contract documentation including contract variations as required


• Supporting the problem-solving of contract-related issues


• Providing project support to procurement exercises


• Lead on specific projects that may span cross directorates/system



Planning & Organising
• Manage the team’s contracting function, including developing and managing the team’s business plan, progress and reporting risk and issue management.
• Liaise with appropriate functions within the Directorate and key stakeholders of the ICB.
• Contribute and support the coordination of training & development and recruitment activity across the team.
• Contribute to the strategic planning of team projects, identifying interdependencies, and potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
• Contribute to short, medium, and long-term business plans.



Service Improvement
• Develop and implement a content management system to ensure information is properly managed and best practice is shared across the team, directorate and the wider NHS organisation.

· Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
• Contribute to performance improvement, taking a lead for identified areas.

· Pro-actively identify business improvement needs and opportunities, by complex audits or surveys, and prioritise improvement activities across the directorate.

Analysis & Judgment
• Ensure timely and accurate information analysis and reporting to management on agreed areas of work.
• Work with members of the team to investigate the causes of any variance from plan and proactively contribute to the implementation of solutions
• Management of a risk and issues tracking mechanism and the resolution and escalation processes.
• Using autonomous judgement and initiative, where there may be conflicting views, to respond to communications on complex issues and draft non-standard responses that may include the analysis of technical information.

Communication

· Maintain constructive relationships with a broad range of stakeholders.
• Provide relevant and timely specialist advice and guidance on own portfolio.

· Maintain strong links with directorates using tact, negotiation and influencing skills to facilitate the development of effective networks / working groups / projects and the delivery of their key objectives.

· Using influencing, persuasion and negotiating skills, supporting the Senior Manager’s to update and manage directorate wide forums such as senior leadership team meetings and working groups on specific topics.
• Produce material for and present complex presentations which are engaging, influential and effective in delivering key messages, the content of which may include highly complex technical, contentious or very sensitive information.

Financial Management

· Oversight and management of all aspects of the team budgets.
• Provide regular reporting on the targeting of resources and monitor their implementation from a value for money perspective.
• Provide oversight and monitoring of all aspects of team budgets.
• Ensure activity expenditure is monitored accordingly.
• Manage team resources to ensure service continuity.

People Management
• Take a lead in the coordination of training, development and recruitment activity across the team.
• Manage staff, undertaking appraisals, and managing any employee relations issues.



Research & Development

· Contribute to the development of key performanceindicators.

· Delegate aspects of research and development activities, collating information, analysing and reportingfindings.



Policy & Service Development
• Develop policies and procedures in own work function with an impact on the wider organisation, as required.
• Contribute to the review and development of existing information management systems.
• Contribute to the development of an integrated approach to service management.


6. Key relationships



Establish and maintain collaborative working relationships with:

· ICB colleagues, Senior Managers and wider colleagues

· Local system stakeholders including healthcare providers and local authorities

· Other Integrated Care Boards; NHS England / Improvement; Commissioning Support Unit

· Governing Body Members (clinical, managerial and lay)

· Executive Team

· GP Portfolio leads

· Primary Care Network Clinical Directors

· Member GP practices and other practice staff

· Public Health England

· ICS stakeholders including Health and Wellbeing Board members

· Patients,carersand communities

· Local professional committees (LMC, LPC, LOC, LDC)

· Health Education England

· Academic Health Science Networks and Centres

· Voluntary Groups


Other local and nationalorganisationsas required, including Regulatory Bodies


This advert closes on Wednesday 6 Nov 2024

To work within the multidisciplinary team to ensure high standards of patient care within the service under the direction and supervision of an appropriate Registered Health Care Professional To assist with basic administration duties. Responsible for safe use of equipment relevant to service. Ensure safe and effective use of equipment by service users, carers and familymembers, including fitting demonstration, and teaching of safe and appropriateuse. Ensure equipment is safe Keep complete, clear, accurate and timely records, utilising digital platforms as required. Communicate effectively through a variety of methods including the use ofinterpersonal, written and verbal and non-verbal skills Report any incidents, accidents or complaints in a timely manner, takingappropriate action as necessary Support the induction of new team members. Participate in training and supportof less experienced support staff and students (including apprentices) in respectof tasks and responsibilities within scope of practice. Actively participate in learning opportunities to maintain knowledge and informpractice.Actively seek feedback. please see job description/person specification for further details on the role

Job Description

Senior Nurse (RMN/RNLD)

Hourly Rate: £18 - £22

Mixed Shifts

Hours per week: 40

Here at Willing Care, an exciting opportunity has arisen for a Senior Nurse (RMN/RNLD) to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Senior Nurse (RMN/RNLD) role:

• You must have a Registered Nurse Qualification (RMN /RNLD)
• Valid NMC Pin
• Clear DBS

About the Mental Health Hospital:

This Mental Health Hospital offers holistic care to women with complex health needs.

Benefits for a Senior Nurse (RMN/RNLD):

• Monday to Friday
• Paid breaks

The role of a S enior Nurse (RMN/RNLD) within the Mental Health Hospital involves:

• Adhering at all times to the NMC code of professional conduct
• Ensuring that you are up to date with relevant hospital policies.
• Contributing to pre-admission assessment of referred patient
• Contributing to the comprehensive assessment of a patient on admission.
• Working collaboratively with the individuals to develop their care plan
• Monitoring and reviewing individualised patient plans, within an evidence-based framework.
• Managing medication as per hospital policy.
• Acting as a role model for other staff, demonstrating good practice
• Acting as a mentor for junior staff

We are seeking a Senior Nurse (RMN/RNLD) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL69100/JG

INDNUR

Package Description: Shift Details:4 shifts per week At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, supportingyour careerdevelopmentwith a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are nowseekingacompassionate,enthusiastic, and dedicatedindividualto join our friendly, award-winning team as Senior Care Assistant. ABOUT THE ROLE Your focus as a Senior Care Assistant will be tosupportand work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open,supportive, andinclusiveenvironment for residents, visitors and staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertaking staff supervisions and supporting staff with their development where required. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To be successful in your application, youwill live our values of caring,supportive,honest, respectful, and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Job Summary To support the Senior Midwife, Ward Managers and Band 7 Co-ordinators allowing them to support the service delivery in a clinical capacity and to achieve strict deadlines for service and staff development. Staff Maintain effective communication with the Registered Midwife/Health Care Professional regarding issues relating to their assigned duties, promptly reporting areas of concern. Working as part of the multi-disciplinary team in the maternity unit. Reporting to shift leader/ward manager. Demonstrate skills and activities to others in similar roles and make a contribution as a team member to the training and support of learners. Policy All employees are subject to the requirements of the Health & Safety at Work Act and prevailing Acts since. It is the post-holders responsibility to ensure they are familiar with all UHL Health and Safety related policies that apply to their workplace or work practice. The post holder is required to ensure that as an employee, his or her work methods do not endanger other people or themselves. All employees are subject to the requirements of the current Data Protection legislation and must maintain strict confidentiality in respect of patients and staffs records

Job Description

Senior Nurse (RMN/RNLD)

Hourly Rate: £18 - £22

Mixed Shifts

Hours per week: 40

Here at Willing Care, an exciting opportunity has arisen for a Senior Nurse (RMN/RNLD) to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Senior Nurse (RMN/RNLD) role:

• You must have a Registered Nurse Qualification (RMN /RNLD)
• Valid NMC Pin
• Clear DBS

About the Mental Health Hospital:

This Mental Health Hospital offers holistic care to women with complex health needs.

Benefits for a Senior Nurse (RMN/RNLD):

• Monday to Friday
• Paid breaks

The role of a S enior Nurse (RMN/RNLD) within the Mental Health Hospital involves:

• Adhering at all times to the NMC code of professional conduct
• Ensuring that you are up to date with relevant hospital policies.
• Contributing to pre-admission assessment of referred patient
• Contributing to the comprehensive assessment of a patient on admission.
• Working collaboratively with the individuals to develop their care plan
• Monitoring and reviewing individualised patient plans, within an evidence-based framework.
• Managing medication as per hospital policy.
• Acting as a role model for other staff, demonstrating good practice
• Acting as a mentor for junior staff

We are seeking a Senior Nurse (RMN/RNLD) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL69100/JG

INDNUR

Job Description

Senior Healthcare Assistant

Hourly Rate: £14

Day or Night shifts

Full Time Hours

Shift times: 7:00 - 7:00

Please note that our client does not offer Tier 2 sponsorship

Here at Willing Care, an exciting opportunity has arisen for a Senior Healthcare Assistant to join one of our client's growing Care team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Senior Healthcare Assistant:

• Level 3 Health and Social Care or above
• Minimum of two years' experience as a Care Assistant in residential / nursing home setting.
• Awareness of the principles of Person-Centred Care Planning.
• Strong safeguarding knowledge
• Live within 30 minutes of the Home

About the service:

This beautiful residential service has been respected locally for over thirty years, focusing on quality and personalised care within a homely atmosphere. A converted country house, this property still has much of its original charm while having been converted for the practice of modern care. Professionals are sensitive to individual needs and the home invests in training and on-going development to keep standards of a high quality.

Their passion is to provide the highest quality, dignified, residential care for all the elderly residents.

Benefits for a Senior Healthcare Assistant:

• Performance related pay increases
• Holiday - 28 Days including Bank Holidays
• Contributory pension scheme
• Bonusly scheme - Bonus can be exchanged for various vouchers or cash
• All relevant qualifications are fully funded to help you progress
• Enjoy low-cost meals while on shift
• Short Notice shift incentives
• Employee Assistance Programme
• Paid DBS check
• Free uniform

Duties and Responsibilities of a Senior Healthcare Assistant:

• Acting as a positive role model; provide effective supervision and guidance for the team; contribute towards their performance and professional development
• Communicating any concerns to senior management
• Ensuring the implementation of individual care plans, undertaking routine tasks and activities as directed
• Providing practical support and responsive care to residents who require assistance with personal care needs
• Observing and monitoring the wellbeing of residents, ensuring that any changes are referred and documented
• Monitoring and allocating work for HCAs
• Developing and maintaining a good professional relationship with residents, colleagues and visitors
• Undertake administration of medication training and administer medication to residents

We are seeking a Senior Healthcare Assistant who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL78901/BS

INDNUR

Your career progression as a Senior Care Assistant could be right around the corner at Chertsey Parklands Manor Care Home in Chertsey. The home is looking for an experienced team member like you to deliver high quality care to our residents and bring a smile to their faces every day. This is your opportunity to shine and really make a difference to the lives of others by showing your experience and warmth.

You will monitor the wellbeing of each resident, providing medication support, person centred-care and be involved in the care planning process, always promoting independence and well-being by ensuring that residents’ personal, psychological and social care needs are met.

Your team will be extremely important too. You will undertake staff supervisions and support of team members’ development, always looking to demonstrate our values of being Proud, Supportive and Caring.

Your Money - Great Team Players Need Great Rewards

• £13.65 - £14.30 per hour
• Enhanced pay options
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• Advanced senior carer programme - accredited City and Guilds
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Exclusive employee discounts incl. retail and leisure savings
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

To join us a Senior Care Assistant, it is essential that you are an experienced carer, and you have the super-human characteristics of being efficient whilst always putting people first, showing kindness and still have energy to love life and make it meaningful for yourself and those in your care.

You love working as part of a team and being supportive to your colleagues as well as your residents and their families. Most importantly, you’ll feel proud to work in the care sector. We are so proud of our teams, and we will help you feel proud of the work you do too by sharing successes and welcoming you into our #OneFamily.

You will need to have 2 years’ experience working as a carer within a residential care home setting (Adult). We will support you through your career in care through personal development by reflective practice, self-directed learning and competency development.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

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Job Description

Senior Healthcare Assistant

Hourly Rate: £14

Day or Night shifts

Full Time Hours

Shift times: 7:00 - 7:00

Please note that our client is not offering Tier 2 sponsorship

Here at Willing Care, an exciting opportunity has arisen for a Senior Healthcare Assistant to join one of our client's growing Care team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Senior Healthcare Assistant:

• Level 3 Health and Social Care or above
• Minimum of two years' experience as a Care Assistant in residential / nursing home setting.
• Awareness of the principles of Person-Centred Care Planning.
• Strong safeguarding knowledge

About the service:

This beautiful residential service has been respected locally for over thirty years, focusing on quality and personalised care within a homely atmosphere. A converted country house, this property still has much of its original charm while having been converted for the practice of modern care. Professionals are sensitive to individual needs and the home invests in training and on-going development to keep standards of a high quality.

Their passion is to provide the highest quality, dignified, residential care for all the elderly residents.

Benefits for a Senior Healthcare Assistant:

• Performance related pay increases
• Holiday - 28 Days including Bank Holidays
• Contributory pension scheme
• Bonusly scheme - Bonus can be exchanged for various vouchers or cash
• All relevant qualifications are fully funded to help you progress
• Enjoy low-cost meals while on shift
• Short Notice shift incentives
• Employee Assistance Programme
• Paid DBS check
• Free uniform

Duties and Responsibilities of a Senior Healthcare Assistant:

• Acting as a positive role model; provide effective supervision and guidance for the team; contribute towards their performance and professional development
• Communicating any concerns to senior management
• Ensuring the implementation of individual care plans, undertaking routine tasks and activities as directed
• Providing practical support and responsive care to residents who require assistance with personal care needs
• Observing and monitoring the wellbeing of residents, ensuring that any changes are referred and documented
• Monitoring and allocating work for HCAs
• Developing and maintaining a good professional relationship with residents, colleagues and visitors
• Undertake administration of medication training and administer medication to residents

We are seeking a Senior Healthcare Assistant who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL78901/BS

INDNUR

Job Description

Senior Nurse (RMN/RNLD)

Hourly Rate: £18 - £22

Mixed Shifts

Hours per week: 40

Here at Willing Care, an exciting opportunity has arisen for a Senior Nurse (RMN/RNLD) to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Senior Nurse (RMN/RNLD) role:

• You must have a Registered Nurse Qualification (RMN /RNLD)
• Valid NMC Pin
• Clear DBS

About the Mental Health Hospital:

This Mental Health Hospital offers holistic care to women with complex health needs.

Benefits for a Senior Nurse (RMN/RNLD):

• Monday to Friday
• Paid breaks

The role of a S enior Nurse (RMN/RNLD) within the Mental Health Hospital involves:

• Adhering at all times to the NMC code of professional conduct
• Ensuring that you are up to date with relevant hospital policies.
• Contributing to pre-admission assessment of referred patient
• Contributing to the comprehensive assessment of a patient on admission.
• Working collaboratively with the individuals to develop their care plan
• Monitoring and reviewing individualised patient plans, within an evidence-based framework.
• Managing medication as per hospital policy.
• Acting as a role model for other staff, demonstrating good practice
• Acting as a mentor for junior staff

We are seeking a Senior Nurse (RMN/RNLD) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL69100/JG

INDNUR

Do you have the vision, expertise and person-centred values to be able to make a real difference to the lives of people with mental health support needs? We have an exciting temporary, 4 month cover position for a proactive mental health recovery practitioner with leadership skills to work across our supported living services in Hinckley.

You will have relevant experience of working with people with mental health needs within a person centred, recovery focussed framework and will demonstrate knowledge of mental health needs/conditions, recovery principles and helpful interventions. You will have skills in promoting independence, tenancy sustainment and positive risk management.

You will work with service users, their families, housing and other agencies to assess needs and to plan a successful transition into the service, creating the foundations for greater independence and personal fulfilment. Some of the people moving into this service will be young, may be moving from other placements or may not have held a tenancy before. You will ensure that individuals are enabled to make progress in their personal recovery journey and to attain goals relating to their mental health & wellbeing, independence, maintenance of their tenancy, quality of life and community connections. This will be achieved through co-producing outcome-based support plans which build on strengths and assets and promote meaningful occupation, resilience and capacity for self-management.

We can only accept car drivers for this role.

Vacancy Reference Number: 65835
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization- Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK- this post will not be open to Sponsorship under the UKVI scheme.

The Leicester, Leicestershire and Rutland ICB are looking for an enthusiastic and pro-active individual to join the Contracts and Procurement team.

Following the establishment of the LLR Integrated Care Board, this is a critical time to join the Contracts and Procurement Team: to lead and shape the new organisation’s approach to contracting, and to accelerate system-based working and integration to improve outcomes for patients.

The team has a wide portfolio and covers acute, community, primary care and independent sector contracts. In addition, the team has the responsibility for leading procurements to secure appropriate providers utilising NHS Frameworks & other Provider Selection routes. The objective of the team is to work in a matrix, partnership way across the organisation and wider ICS system to facilitate the LLR Objectives of recovery, sustainability and transformation.

Main duties of the job:

The Senior Contract Officer will support and underpin transformation by:
• Actively participate in the implementation of new innovative contracting models to support the LLR System in the delivery of the changing strategic commissioning and transformational agenda
• Ensure that contracts are secured to deliver value for money, service transformation and adoption of best practice. Ensure that all agreed contracts contain clear and agreed clinical pathways, service standards and outcome-based service specifications.
• Establish constructive commercial relationships with Providers with systematic, proactive management of contract compliance and delivery of service standards and prompt resolution of contractual and customer service issues.
• Manage a portfolio of healthcare contracts, analysing and reporting on delivery, querying variances from plans or targets, working collaboratively in the system to achieve the agreed expected outcomes.
• Contribute to service reviews, service specification development and pathway redesign to help ensure that the best value for money and highest quality health services are secured within the available resources and specifications comply with contract terms and conditions.
• Produce assurance reports to the ICB’s Boards and Committees and other forums as required on the portfolio of contracted services



Integrated Care Boards are at the heart of a new way of working for the NHS, bringing together providers of NHS services with local authorities and other local partners to plan, co-ordinate and arrange health services as part of an Integrated care System. They are part of a fundamental shift in the way the health and care system is organised – away from competition and organisational autonomy and towards collaboration, with health and care organisations working together to better integrate services, improve population health and reduce health inequalities.

Key responsibilities will include:
• Writing, evaluating, negotiating and executing various contracts covering a range of transactions


• Creating and maintaining relationships with providers and stakeholders


• Maintaining correspondence and documentation related to contracts


• Communicating and presenting information to stakeholders regarding contracts


• Monitoring contracts and moving forward with close-out, extension or renewal of contracts


• Draft contract documentation including contract variations as required


• Supporting the problem-solving of contract-related issues


• Providing project support to procurement exercises


• Lead on specific projects that may span cross directorates/system



Planning & Organising
• Manage the team’s contracting function, including developing and managing the team’s business plan, progress and reporting risk and issue management.
• Liaise with appropriate functions within the Directorate and key stakeholders of the ICB.
• Contribute and support the coordination of training & development and recruitment activity across the team.
• Contribute to the strategic planning of team projects, identifying interdependencies, and potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
• Contribute to short, medium, and long-term business plans.



Service Improvement
• Develop and implement a content management system to ensure information is properly managed and best practice is shared across the team, directorate and the wider NHS organisation.

· Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
• Contribute to performance improvement, taking a lead for identified areas.

· Pro-actively identify business improvement needs and opportunities, by complex audits or surveys, and prioritise improvement activities across the directorate.

Analysis & Judgment
• Ensure timely and accurate information analysis and reporting to management on agreed areas of work.
• Work with members of the team to investigate the causes of any variance from plan and proactively contribute to the implementation of solutions
• Management of a risk and issues tracking mechanism and the resolution and escalation processes.
• Using autonomous judgement and initiative, where there may be conflicting views, to respond to communications on complex issues and draft non-standard responses that may include the analysis of technical information.

Communication

· Maintain constructive relationships with a broad range of stakeholders.
• Provide relevant and timely specialist advice and guidance on own portfolio.

· Maintain strong links with directorates using tact, negotiation and influencing skills to facilitate the development of effective networks / working groups / projects and the delivery of their key objectives.

· Using influencing, persuasion and negotiating skills, supporting the Senior Manager’s to update and manage directorate wide forums such as senior leadership team meetings and working groups on specific topics.
• Produce material for and present complex presentations which are engaging, influential and effective in delivering key messages, the content of which may include highly complex technical, contentious or very sensitive information.
•
Contribute to the development of an integrated approach to service management
• Financial Management

· Oversight and management of all aspects of the team budgets.
• Provide regular reporting on the targeting of resources and monitor their implementation from a value for money perspective.
• Provide oversight and monitoring of all aspects of team budgets.
• Ensure activity expenditure is monitored accordingly.
• Manage team resources to ensure service continuity.

People Management
• Take a lead in the coordination of training, development and recruitment activity across the team.

Manage staff, undertaking appraisals, and managing any employee relations issues



This advert closes on Monday 8 Jul 2024