Total 104 Senior Executive level Customer Service job vacancies in Cebu City, Cebu

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.
We are currently seeking to recruit a Senior Support Engineer to manage and deliver technical solutions to the Colliers Australian Engineering and Design team. This newly created role will play a crucial part in supporting our rapidly expanding E&D business across Australia. Reporting to the IT Infrastructure Manager, your focus areas will include network, infrastructure, applications, cloud technologies, and security. Additionally, the role involves performing regular audits, ensuring compliance, and collaborating with the service desk and service line representatives to ensure applications are fit for purpose and running smoothly.
Key responsibilities

Recommend improvements to existing applications and prepare proposals for new software development projects.
Manage E & D technical support and coordinate resolutions with E & D National System.
Monitor and
... Click here to view more detail / apply for Senior Support Engineer

16th October,
The Senior Veterinary Receptionist position has been established to be the first point of contact for members of the public. They are responsible for general receptionist duties such as making appointments, responding to a range of queries, greeting visitors, and providing a consistently high level of customer service.

Making appointments for veterinary services and responding to various customer queries via phone or email.
Greeting all visitors to the clinic.
Maintaining cleanliness in the reception and waiting areas.
Providing advice to customers on animal care and recommending retail and preventative products.
Liaising between internal and external stakeholders, including clinic customers and veterinarians.
Maintaining reception area and consult room supplies.
Handling general administration duties.
Assisting the Practice Manager as required.
Following up on all new trainees and their development.
Assisting in entering Vets roster into EZYVET.


... Click here to view more detail / apply for Senior Veterinary Receptionist

Duties include but are not limited to the following:

• Supportive individual counseling to Caregivers; Caregiver/Veteran couple's counseling when clinically indicated.
• Caregiver support groups; these may occur at the facility and/or in the community
• Coordination of Care and brief Case Management to assist Veterans in accessing services in a timely manner; this may include direct referrals to VA medical and mental health treatment services and to other VA and Community services (i.e., Home-Based Primary Care, Respite Program, etc.) including VA benefits, as well as to community-based services (i.e., Hospice) and other non-VA entitlement programs.
• Clinical triage and crisis intervention when clinically required; this includes completing all aspects of VA required risk assessments and safety planning
• Caregiver education workshops and training to Caregivers, VA staff and community partners regarding Caregiver issues
• Community Outreach at both community (Veteran Service Organizations) and VA-sponsored events (ie., Mental Health Summit) regarding VA caregiver benefits, programs and services.
• Quality-improvement activities and evaluation/consultation with Social Work Supervisor and Caregiver Support Team.
• Provide coverage for and assist, when needed, the Program of Comprehensive Assistance for Family Caregivers (PCAFC).
• Collaborate with the VA Patient Aligned Care Team (PACT), mental health and primary care clinicians to provide direct assistance to Caregivers and Veterans and related staff education on caregiver issues (ie., geriatric and Dementia care).
• Serves as a consultant for information on understanding various Caregiver/Veteran services and benefits and when negotiating the complex processes caregivers, Veterans and families encounter when interacting with government and community agencies.
• Active member of the Caregiver Advisory Board and serves as a liaison between the VA and community agencies; this includes participating in caregiver support activities in the local community and state to promote and recognize the role of the caregiver.
• Supports the planning and implementation of the events and programs associated with annual National Family Caregivers Month every November; that includes announcement and advertising of month-long activities, mobilization of participants, educational sessions, caregiver recognition events and caregiver support programs.
• Maintain a knowledge base of current theory and treatment modalities by reading professional journals, attending conferences, clinic seminars and teleconferences, and materials distributed through VA and private sector sources.

Work Schedule: Monday-Friday, 8:00 am to 4:30 pm
Telework: Available on ad-hoc basis only.
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $101,612 Per Year (GS 12)

- Monitoring the floor to ensure it remains conducive both Internal and Vendor OS.

- Ensure that there are no missed escalations

- Ensure all tickets are handled properly

- Carrying out coaching, feedback and counseling

- Ensure agent quality

- Conduct analysis and assessment of team performance

- Carry out operational monitoring to ensure that KPIs are maintained according to the SLA

- maintain KPI parameters such as CSAT, AHT, FCR, etc. to comply with SLA. 

- Understand data analysis in contact center scopes (Budgeting, Man Power capacity, Scheduling and Shifting validation, Efficiencies projects relate business and services process improvements)

- Make improvements to achieve KPI and budget skill analysis to ensure budget absorption is managed properly.

• Minimum 8 years of customer experience field.
• Collaborates in the implementation and execution of project delivery, monitors team performance, ensures service quality, and drives achievement of KPIs.
• Highly attuned to customer feedback, with the ability to anticipate and effectively manage unexpected situations or complaints.
• Skilled in organizing performance coaching sessions for team members, driving continuous improvement, and managing staff retention.
• Experienced in overseeing internship operations and administration, leveraging data-driven insights to inform decision-making.
• Strong analytical thinking, problem-solving, communication, and negotiation skills.
• Customer-focused, with solid data processing capabilities and a keen attention to detail.
• Capable of conducting thorough analysis and recommending operational improvements.
• Flexible, adaptable, and committed to a Work-from-Office (WFO) setup.
• Fluent in English, both written and spoken, with strong reporting skills.

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

Responsibilities:

• Data Collection and Analysis: Collect and analyze customer data, including usage patterns, feedback, and customer health metrics, to identify trends and insights that inform decision-making.
• KPI Monitoring: Develop and maintain key performance indicators (KPIs) to track and measure customer success and satisfaction. Generate regular reports to share insights with stakeholders.
• Customer Segmentation: Segment customers based on various criteria such as product usage, behavior, and feedback to tailor engagement strategies and support initiatives.
• Predictive Analytics: Utilize predictive analytics models to forecast customer behavior, identify potential churn risks, and recommend proactive measures to mitigate them.
• Customer Feedback Analysis: Analyze customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement. Translate feedback into actionable strategies.
• Product Adoption Analysis: Assess product adoption rates and identify opportunities to improve user onboarding and feature utilization through data-driven recommendations.
• Cross-functional Collaboration: Collaborate closely with Customer Success, Sales, Marketing, and Product Development teams to share insights and influence strategies for enhancing customer success.
• Automation and Tools: Implement and maintain data automation processes and tools to streamline data collection and reporting.
• Continuous Improvement: Stay updated on industry trends and best practices in customer success analytics to continuously improve our approach.

• Proven experience in data analysis and reporting, with a focus on customer success or customer data.
• Proficiency in data analysis tools and languages (e.g., Excel, SQL, Python, R).
• Experience building dashboards, reports, or tools through BI tools such as Metabase, Power BI, Looker Studio, etc.
• Basic knowledge of machine learning algorithms for predictive analytics
• Strong analytical thinking and problem-solving skills.
• Excellent communication skills with the ability to translate data insights into actionable recommendations.
• Detail-oriented and able to manage multiple data sources efficiently.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

Together we shape thriving communities, public spaces, places and economies. 

Join a dedicated team focusing on bettering outcomes with and for Aboriginal people across the state
Aboriginal Identified and Ongoing full-time opportunity
Office Location: Sydney
Salary relative to experience and ranges from $93,295 to $102,941 super

Whats in it for me? 
Join our deadly team and culture with dynamic collaboration and genuine long-term career support . We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.
This is an identified position, where Aboriginal identity, cultural knowledge or connections are a genuine aspect of the role. Positions are specifically noted under the provisions of
... Click here to view more detail / apply for Executive Support Officer (Identified) Sydney 17 Nov 2024

The Role
Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.
We are currently recruiting  Senior HVAC/Air Conditioning & Appliances Technicians  for  Sydney.
What?s in it for you?

Work from home model ? no need to travel to and from the workshop daily
Competitive salary Super
Tools of the trade ? Van, Uniform, Phone etc
Full
... Click here to view more detail / apply for Senior Service Tech HVAC/Air Con & Appliances

Department:  Corporate Sales - ANZ







Location:  North Strathfield, NSW, AU,







Job Function:  Sales - ANZ







Employment Type:  Full time







The Arnotts Group portfolio of brands continues the 158-year legacy of the Arnott family, providing quality, great-tasting food to create delicious moments for consumers across the world. About the Role: In this newly created role National Account Executive, you will be a key driver of success within our dynamic Woolworths customer team. A high-impact role, supporting efforts to improve our sales performance of both current and new lines, ensuring our




... Click here to view more detail / apply for National Account Executive ? Woolworths Customer

Your new company
Your new job working as a Senior Broker Support Technician / will be working at an independent Lloyd's insurance and reinsurance broker specialising in providing bespoke solutions to support their clients' growth and success. With Offices overseas and the UK, your new brokers are growing from strength to strength and pride themselves on providing a wide range of specialist insurance solutions provided to businesses, insurance brokers and trade associations. A permanent position for a Broker support Technician has arisen within an established North American and International Property and Casualty team.
Dealing with both a mix of Binders and open market Property and related risks

Your new role

Your new job working as a Senior Broker Support Technician will be responsible for providing a quality technical service to Brokers covering all aspects of their insurance.
You will be responsible for the production of MRC slips and endorsements. You will also be responsible for working closely with Placing Brokers, Producing Brokers, colleagues and clients. The role will inched the analysis of data under existing Binding Authority Agreements. Dealing with Market statistics (PI / Earned to Incurred etc). Preparation of MRC slips and endorsements, as well as updating and maintaining monthly Earned to Incurred statistics. Compiling and maintaining risk level data for Binding Authority Agreements. Knowledge and use of Lloyd's systems eg DComm/Lineage (would be advantageous). You will also produce open market MRC Slips and Endorsements on occasions.
What you'll need to succeed
Your previous experience working as a Technician dealing with Non Marine or Property risks emanating ideally from North America will contribute to your success in securing this role. Experience of Binding Authorities as well as DComm/Lineage would be advantageous. You will be technically astute and ideally, you will have an experience in MRC slip production and endorsements. You will have excellent communication skills both written and verbally. Cross training to NA Property and Transportation will be offered
PLEASE ONLY APPLY IF YOU HAVE LONDON MARKET TECHNICAL EXPERIENCE WORKING AT A LLOYD'S BROKER WORKING

AS A TECHNICIAN , IDEALLY WITH KNOWLEDGE AND OR EXPERIENCE IN DEALING WITH NORTH AMERICAN RISKS,. YOU MUST BE ABLE TO PRODUCE MRC SLIPS, AS WELL AS HAVE EXPERIENCE OF BINDERS


What you'll get in return
Flexible working options available.
You will be offered the chance to work for a leading Lloyd's Brokers, in a progressive team full of like-minded individuals willing to support you. You will be offered a generous salary of up to £75,000 depending on your experience plus a comprehensive Benefits and Bonus package. You'll enjoy utilising your technical ability in a leading independent Lloyd's Broker, working closely with Placing Brokers

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Organisation/Entity:  Sydney Trains







Job category:  Rail Operations







Job location:  Sydney, NSW, AU,







Job reference number: 







Employment type:  Permanent Full-Time







Salary range:  $-$











Youre agile, keen and open to meaningful work and opportunities that come your way. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing.  




... Click here to view more detail / apply for Senior System Support ? Fleet

18th October,
Purpose of the role The purpose of the Senior Support Worker is to support care staff in assisting clients to develop skills, maximise their independence, participate within the community and facilitate relationships. This role will deliver practice leadership to the team, will promote active supports and will model desired behaviours within the team. Why join team Achieve? For many of our staff, making a real difference to the lives of people with disability and working with a great, supportive team is its own reward. We appreciate that, but we want our team to know that we value them so offer benefits such as:

Salary sacrifice options including Fringe Benefits Tax and car leasing
Access to personal and financial counselling for you and your family
A range of paid leave and flexible working options
Support to stay fit and healthy with fitness

... Click here to view more detail / apply for Senior Disability Support Worker

Senior Service Lead Glasgow– 39 hours per week

£27,000 per annum

We are looking for a Senior Service Lead to join our friendly and welcoming team in Glasgow. You’ll have a really rewarding role working with a great team of people. We deliver creative, dynamic and person centred services providing a range of individualised support to our service users.

The Role

The role will be an even split between operational, administrative and staff management duties and undertaking the responsibilities of a Support Worker.

The Senior Service Lead will report directly to the Registered Locality Manager and will work closely with other senior team members to ensure the delivery of high-quality support services. This comprehensive role requires a compassionate and experienced leader; the role is essential to the continuous improvement and effective operation of our services. We aim to provide the best possible person centred support to adults with autism and learning difficulties while fostering a supportive and professional environment for our staff.

Whilst on rota as a Support Worker you will provide support to our service users. You will help the people we support to live their life the way they want, ensuring they have choice and control over the planning and delivery of their support. You will enable them to reach their potential by providing both physical and emotional support along with encouraging them to develop positive relationships and engage with the community. You will be supporting individuals with a variety of needs: helping with finances, personal care, domestic tasks and medication.

It is important that you uphold and implement our values, policies and procedures and are a positive role model for the staff team. You will regularly conduct supervisions and appraisals to monitor performance, provide feedback and support professional growth. You will ensure the team are up to date on all required training and registrations, assisting where needed to ensure we have a highly effective and well informed workforce.

You will be required to conduct regular health and safety audits across services to promote a safe living and working environment. This will involve identifying and coordinating any required maintenance, reviewing care plans regularly and auditing paperwork against high compliance standards. Part of the role will also involve welcoming new employees into our service. You will greet potential candidates, conducting service tours and if successful provide inductions to equip them with a full understanding of the working environment and role expectations.

Please note the role will require you to be on call on a rota basis. An enhanced Adult PVG application will be required for successful applicants.

Qualifications and Experience


To be a registered member of the SSSC
Level 3 SQV in health and social care
Significant experience in the social care sector
Proven leadership and management experience
Applicants must be drivers with access to their own vehicle due to the large locality we cover


Benefits and Rewards


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives


Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

Proud member of the Disability Confident employer scheme

About the company
My client is a leading and Australian bank headquartered in Sydney. The bank has a portfolio of financial services brands and businesses and provide a broad range of banking and financial services in Australian market. They have strong customer facing divisions around consumer, banking and institution banking.
About the role
Because of their immense growth in their portfolio in the big data platform, an exciting opportunity has come up in one of their offices in Sydney. They are urgently looking for a Support Data Analyst to provide critical support to their data analytics platform and provide a robust data management and support in their growing team. Excellent SQL scripting and querying skills along with experience development tools like python, R, pyspark etc. is required to be successful in this role.
Skill Sets
You need to have the following skill sets to
... Click here to view more detail / apply for Senior Data Support Analyst

16th October,
The Senior Veterinary Receptionist position has been established to be the first point of contact for members of the public. They are responsible for general receptionist duties such as making appointments, responding to a range of queries, greeting visitors, and providing a consistently high level of customer service.

Making appointments for veterinary services and responding to various customer queries via phone or email.
Greeting all visitors to the clinic.
Maintaining cleanliness in the reception and waiting areas.
Providing advice to customers on animal care and recommending retail and preventative products.
Liaising between internal and external stakeholders, including clinic customers and veterinarians.
Maintaining reception area and consult room supplies.
Handling general administration duties.
Assisting the Practice Manager as required.
Following up on all new trainees and their development.
Assisting in entering Vets roster into EZYVET.


... Click here to view more detail / apply for Senior Veterinary Receptionist

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses; Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambitious is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

• Will be handling sales of Hygiene Products (PT. Calmic Indonesia)
• Achieve the sales target
• Looking for and identifying prospective customers and the potential market
• Making daily, weekly, and monthly program and sales pipeline
• Do presentations and sales about service pest control to customer commercial
• Survey new or existing customer commercial
• Proposing customer
• Negotiation with customer
• Making agreement contract and service agreement to customer
• Build good relationship with customer

• Candidate must possess at least a Bachelor's Degree, Marketing or equivalent.
• Have 1 year experience in the related field
• Required skill(s): marketing, communication, negotiation, MS Office.
• Ready to handling customer complain and Result Oriented
• Have driving license
• Placement : Semarang Area Branch

• Basic Salary
• Allowance
• Incentive
• Career path