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Routing and Switching Engineer – Senior Associate

Provide system level pre & post-sales support for CIENA’s Customer base. This includes answering incoming customer calls, testing, troubleshooting and remote technical support for CIENA packet products. Basic level expertise in data communications protocols including Ethernet and IP networks is required. An understanding of fiber optic transport and/or switching protocols would be an asset. Experience with Element Management or Network Management systems would be an asset.

Specific Responsibilities

• Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation
• Respond to customer inquiries and provide remote technical support for issues related to our Packet products promptly and professionally via various communication channels (phone, email, chat).
• Troubleshoot and resolve network faults, performance issues, and configuration problems in a timely manner. 
• Provide occasional after-hours work to support customer business requirements.
• Recover information necessary to escalate reported issues to senior engineers.
• Utilize debug tools as well as lab research to advance customers’ technical problems.
• Provide Customer feedback to Internal teams as appropriate
• Contribute to the technical knowledgebase (KCS)
• Mentor newly hired Technical Support Engineers

Education and Experience

• Bachelor’s degree in technical field (e.g., Engineering, Computer Science) from a four-year college or university with two to five years related experience or equivalent combination of education and experience in Routing & Switching.
• Experience in a customer support role
• Exposure to system level troubleshooting on Layer 2/4 networks and associated DCN networks.

• Familiarity with various types of test equipment for optical and protocol testing.
• L2: Bridging/Switching, VLANs, QinQ, CFM services, G.8032 architecture, Static MPLS-TP.
• L3: IPv4 and IPv6 routing (basic understanding), Routing protocols – OSPF, IS-IS, MP-BGP, MPLS-TP and MPLS-TE, L2VPN and L3VPN, Segment Routing, Ethernet VPN, Seamless MPLS, PON.

Candidate Profile

• Must have excellent communications skill with the ability to communicate in the English language both verbal and written
• Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders. 
• Availability for onsite, in-person training and mentoring for a period of approximately 6 months from start date after which a hybrid work model will be possible
• Customer-oriented mindset with a strong commitment to providing exceptional customer service. 
• Ability to work independently and prioritize tasks effectively in a fast-paced environment
• Ability to analyze, troubleshoot and resolve problems
• Good knowledge and experience of at least two of the following: OSPF, IS-IS, BGP, MPLS, L2VPN and L3VPN, Segment Routing, Ethernet VPN, PON.
• Motivated self-starter with excellent time management skills, troubleshooting mindset with a willingness and ability to learn new concepts.
• Knowledge of computers, data communications, LINUX, databases and/or IP network experience would be a benefit.
• A basic understanding of Service Provider or telecommunications network is a plus.
• Experience with network management systems would be beneficial
• Ability to deal with challenging circumstances.
  #LI-SG

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

This position is responsible for ensuring continued and increased growth by negotiating renewals or selling products and services to existing customers, understanding customer needs, and providing customer support. Ability and willingness to travel including overnight stays.

JOB REQUIREMENTS:

• Must have General Lines Agent – Life, Health, and HMO license or obtain General Lines Agent – Life, Health, and HMO license within required time frame per state regulations.
• 2 years as a group health insurance account executive OR 6 years’ experience in group health claims processing, customer service, claims-related, and/or sales and thorough knowledge of managed health care products (PPO, HMO) processes and trends OR Bachelor’s degree and 3 years customer service/account management experience with thorough knowledge of managed health care products.
• 2 years in a position which require decision making, initiative, and self-direction.
• Customer Service oriented; detail oriented.
• Ability and willingness to travel including overnight stays.
• Experience addressing customer needs and building customer relations.
• Experience analyzing reports, determining product mix for customers, and analyzing financial information.
• Written and verbal communications skills, negotiation skills, and presentation skills.

PREFERRED JOB REQUIREMENTS:

• Bachelor’s degree.

We encourage people of all backgrounds and experiences to apply.
Even if you don’t meet every listed qualification, apply anyway - you might have qualifications we haven’t even thought of yet.

#LI-Hybrid

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Date Posted:

2024-02-01

Country:

India

Location:

CTS No 10, 12B, Sadhu Vaswani Road, Unit No. 101A and 101B, First Floor, Amar Synergy, Ghorpadi, PUNE, India

The candidate should be essentially from elevator background having experience in Service

Job Responsibilities

• Attending the Call backs, Routine Maintenance /Code Maintenance

• Ensure 100 % Service visits - RM & HK

• Repair activity as and when required.

• ACR- Audit Copy Return & PCR - Pink copy return once work completed.

• Monitor Elevators as per WWJSSS compliance

• Generate T lead.

• Responsible for PUI completion.

Education & Experience required

• Diploma/BE in Engineering

• 3-6 years in handling service in Elevator industry

• Excellent Communication & Interpersonal skills

• Assertive, Proactive, Result orientated and Self-starter

Desirable

• Experience in Elevator industry.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

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Date Posted:

2024-02-02

Country:

India

Location:

Pooja Comm.Complex, Office No.201,A,201B,Harihar Chowk, Rajkot-360002, India

The candidate should be essentially from elevator background having experience in Service

Job Responsibilities

• Attending the Call backs, Routine Maintenance /Code Maintenance

• Ensure 100 % Service visits - RM & HK

• Repair activity as and when required.

• ACR- Audit Copy Return & PCR - Pink copy return once work completed.

• Monitor Elevators as per WWJSSS compliance

• Generate T lead.

• Responsible for PUI completion.

Education & Experience required

• Diploma/BE in Engineering

• 3-6 years in handling service in Elevator industry

• Excellent Communication & Interpersonal skills

• Assertive, Proactive, Result orientated and Self-starter

Desirable

• Experience in Elevator industry.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

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Date Posted:

2024-02-05

Country:

India

Location:

Saheed Nagar, Office No-3, 1st Floor,Block:1&2, Bhubaneswar, ODISHA -751007, India

Job Title

Field Executive- Service

 

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

 

Otis is growing and is looking for a maintenance mechanic for one of our entities located in Bhubaneswar, Odisha.

Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units.

 

On a typical day you will:

• Carry out 100% of the elevator maintenance and service visits of the units within your territory
• Work within your defined geographical area / territory, managing the portfolio of elevators within it
• Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix
• Carry out minor repairs to achieve continual operation
• Liaise directly with the customer while on site to build a good working relationship

 

1) Regular maintenance of Equipment.

2) Prompt action on the callbacks./ Troubleshooting.

3) Comply with FPA and EH&S standards.

4) Reducing the number of call back in the given area.

5) Monitor equipment and repair schedule

6) Build customer rapport.

7) Look for potential T- order if any.

8) Would be responsible for handling 100 – 120 units.

 

Education:

 

Diploma in Electrical/ Mechanical

 

Work Experience:

 

2-4 Years of experience in Elevator Industry

 

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

 

Apply today to join us and build what’s next!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

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The Litigation Support Team at Leidos currently supporting the U.S. Department of Justice (DOJ) in Los Angeles, CA has an opening for a Senior Paralegal to work in a downtown Los Angeles, CA DOJ office performing Senior Paralegal duties. This is an exciting opportunity to use your experience helping the U.S. Department of Justice achieve their mission. 

Responsibilities include:

- Performs specialized legal research and writing in support of work in assigned area of criminal or civil prosecution, including research and analysis of statutes, legislative intent, judicial precedents, agency rules and regulations, and law review articles as they related to assigned cases to include those of an especially complex or unprecedented nature.

- Utilizes a variety of automated resources to research case or program specific legal matters, and to participate in assigned areas of criminal or civil proceedings, e.g., electronic discovery.

- Assists in the development of case referrals.

- Performs a variety of tasks associated with litigation of cases in assigned specialty area including:

• Receiving and analyzing incoming pleadings and correspondence

• Determining appropriate action and notes time limitations for responses

• Drafting correspondence and legal documents for attorney’s signature

• Drafting proposed orders and decrees for signature of judges and magistrates

- Assists in pretrial prep by:

• preparing, scheduling, reviewing, and organizing discovery;

• notifying, interviewing, and managing witnesses;

• researching case law;

• supporting assigned attorney(s) in court proceedings by briefing attorney on pertinent facts, issues, and case law, and by compiling, organizing, and indexing exhibits.

Required Qualifications: 

- Paralegal certificate, or JD, or currently attending an ABA-accredited law school, having completed at least one year of study (or equivalent)

- 2+ years of litigation paralegal experience or project experience, including at least one year of experience in automated litigation support. 

- Knowledge of federal and state court system, legal research procedures, and legal research resources. 

- Knowledge of legal research tools such as LEXIS and Westlaw. 

- Familiarity with ESI tools and knowledge of eDiscovery procedures and resources. 

- Familiarity with a variety of computer applications, including word processing, databases (such as document review and file management systems), spreadsheets, imaging, and hardware systems.   

- Must be knowledgeable user of the Government's office and network environment, including but not limited to, word processing, database, spreadsheet, imaging, and telecommunications systems. 

- Must be a US Citizen and able to obtain and maintain a Public Trust clearance.

Desired Qualifications: 

- Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications

- Trial experience

- Current or active clearance

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits. The pay for this position will be $30.10/hr.

In 2023, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the sixth consecutive year. We were also ranked #2 on the Forbes’ list of Best Employers for Veterans and #26 on Careers & The Disabled Magazine’s list of Top 50 Employers for the Disabled!

Original Posting Date:

2024-02-01

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.