Total 24 Fresh/Entry Level Customer Service job vacancies in Bodmin Road, CV2 5DB

The Field Service Engineer will be responsible for providing onsite technical support, troubleshooting, preventive maintenance, and customer training for radiology equipment, diagnostic monitors, nurse call systems, and operating lights. This role requires a proactive, customer-oriented professional who is adept at managing field service tasks and ensuring the operational efficiency of medical and radiology systems.

Key Responsibilities

• Conduct onsite preventive maintenance (PM) and troubleshooting for radiology equipment, diagnostic monitors, PCs, accessories, nurse call systems, and operating lights.
• Ensure quick and effective diagnosis of equipment issues and apply corrective actions to restore functionality.
• Perform monthly updates of DVD/USB counter records and log checks, obtaining customer signatures for verification and documentation purposes.
• Maintain accurate service logs and provide timely reports for all service visits.
• Provide onsite support, preventive maintenance, and troubleshooting for automatic DICOM DVD/USB burners and PACS (Picture Archiving and Communication System).
• Ensure the system's compliance with safety and performance standards and address issues to minimize downtime.

Requirements

• Familiarity with Microsoft Office and general computer skills.
• Ability to learn and research technical information independently.
• Basic interpersonal and communication skills for engaging with colleagues and clients.
• Reliability and strong commitment to meeting assigned responsibilities.
• Capable of handling high-pressure situations and meeting urgent requirements.

If you are keen to join our dynamic team, please submit your resume in either Word or PDF format to cvs@jdawms.com. In your application, kindly include the following details:

• Current Salary
• Expected Salary
• Availability
• Reason for Leaving

We appreciate your interest in this opportunity. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

To support the Cardiology Admin Team and Consultants

Provide effective and efficient administrative support to the department and support the Band 5 Admin Manager.

Expected to use own initiative and able to work unsupervised and take responsibility for themselves and the quality of their work and the service they provide to patients.

Must be able to plan and manage a range of duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.

Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
1. Act as first point of contact in scheduling outpatient waiting list and ensuring that clinics are utilised appropriately and waiting lists are managed effectively.
2. Liaise with clinician’s to ensure all Clinics are utilisated and appropriate staffing is in place.
3. To provide cross-cover on a reciprocal basis in the absence of colleagues, providing day to day supervision and ongoing training and development for junior colleagues.
4. Monitor and validate waiting lists

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Responsible for booking appointments Input E-Referrals and ASI’s are managed appropriately
• Admit and Discharge clinics
• Provide administrative support as required, eg typing, data inputting, filing, scanning/copying in line with Trust Policies and Procedures.
• Answer/deal with complex face-to-face/ telephone and email enquiries from patients and other service users.
• Support with ongoing training programs.
• Deal with incoming and outgoing post

For further details of the role please see the attached job description


This advert closes on Monday 4 Nov 2024

To provide a comprehensive and confidential administration support to the Vascular Surgery team. As required, to act as a source of advice and guidance regarding the speciality. You will need to have excellent secretarial skills and be able to organise busy schedules and diaries. Accuracy and attention to detail with the ability to remain calm under pressure is essential.

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Closing date: please note that this vacancy will close once sufficient applications have been received.

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The day to day duties will include handling telephone calls, emails, dealing with patient queries with tact and sensitivity, updating patient records, dealing with confidential information, typing letters and filing. Will support the Vascular Nurse Specialists and Band 4 Secretaries.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Main duties include providing a comprehensive admin service to the Vascular Surgery team. The service requirements include ensuring that all of the relevant appointments are booked following Trust policy. Relevant paperwork is correct and up to date, E-referrals, outpatient waiting list, typing, diary management, clinic management and dealing with patient queries.

1. To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.

This will require:

Effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the Group Manager-manipulation and distribution of appropriate correspondence.

2. To assist with the implementation and maintenance of an efficient office management system/procedures to enable the Group to optimise its patient care services.

This will require:

Effective time management; arranging and preparation of correspondence and reports; establishing and maintaining efficient manual and electronic correspondence and documentation management systems.

3. To support Team members.

This will require:

Undertaking appropriate staff training and development as required; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. To undertake any other reasonable duties as requested.

Please see attached job description for further information.


This advert closes on Monday 28 Oct 2024

Full Time Receptionist/ Admin Support based at RISE Wood End Health Centre, Coventry

Coventry and Warwickshire Partnership Trust are seeking an enthusiastic and self-motivated individual with a comprehensive understanding of working on a busy reception to join our RISE ED admin team based at Wood End Health Centre, Coventry .

The post holder will play an important role supporting the RISE Team as you will be front of house greeting patients and visitors to the service and taking the telephone calls. You will also be providing efficient and comprehensive administrative support to the RISE admin team, clinicians and managers which will include making and rescheduling clinic appointments, electronic care records management and data inputting.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

· generous annual leave entitlement which increases during your time with us

· excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more

· salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more

· discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes

· wellbeing support, including an in-house counselling service, external helpline and more

· staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience.

Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multi task, manage and prioritise own workload and be able to work on both your own initiative and as part of a team.

We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.

This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

This post will require a standard DBS check and it will be the postholder’s responsibility to finance this.


This advert closes on Friday 18 Oct 2024

This is a key support post within the Clinical Systems Team. The post holder will be responsible for assisting the EPR Workflow Lead specifically in relation to supporting those systems under the remit of the Clinical Systems Team.

Please be advised there is a proposed interview date of 14th October

Previous applicants need not apply.
• Management and creation of EPR accounts and related applications
Management of appropriate Data Collection Workbooks
Providing a support service to users of systems
• Provide Line management and support to the EPR System Support Analysts
• Providing timely and accurate access to systems
• Developing and maintaining key documentation to support processes
• Support cascade training
• General system administration duties
• Provide basic management cover for other ICT systems
• Help to support 24/7 services within the Trusts working independently on-call

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• To provide a comprehensive support service to users of the systems managed.
• Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers where appropriate.
• Responsible for completing supplier design documentation e.g., Data Collection Workbooks to a high degree of accuracy.
• To assist in the development of policies and procedures in relation to the systems managed.
• To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This will include (but will not relate exclusively) to master files.
• Undertake testing of new releases
• Create and manage accounts for new users.
• Deactivate accounts and user access for leavers

For further details please see the attached job description.


This advert closes on Sunday 6 Oct 2024

University Hospitals Coventry and Warwickshire NHS Trust provide emergency services at our purpose built Minor Injuries Unit based at UHCW and also at our Urgent Treatment Centre based at St Cross Hospital in Rugby and City of Coventry Health Centre. All sites have dedicated facilities and allocated staff to provide care 7 days a week 24 hours a day. The Emergency Care practitioner within the Minor Injuries Unit/Urgent Treatment Centre will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries. The nurse practitioner is a clinical expert and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The nurse practitioner will undertake the role in accordance with the ED ENP Scope of Practice Framework and is supported by other members of the multidisciplinary team.

There are many training and development opportunities available as part of this band 7 ECP role.

There is an exciting opportunity to join our Emergency Nurse/Care Practitioner team at University hospitals of Coventry and Warwickshire NHS Trust.

We are looking to recruit senior experienced Emergency Practitioners who are able to demonstrate that they can see, treat and independently discharge both adult and child patients from our Minor Injuries Unit . As a senior member of the team you will be involved in the clinical and managerial aspects of caring for Emergency patients attending our busy department.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.


Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors

Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and
discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

For further details of the role please see the attached job description.


This advert closes on Thursday 26 Sep 2024

University Hospitals Coventry and Warwickshire NHS Trust provide emergency services at our purpose built Minor Injuries Unit based at UHCW and also at our Urgent Treatment Centre based at St Cross Hospital in Rugby and City of Coventry Health Centre. All sites have dedicated facilities and allocated staff to provide care 7 days a week 24 hours a day. The Emergency Care practitioner within the Minor Injuries Unit/Urgent Treatment Centre will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries. The nurse practitioner is a clinical expert and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The nurse practitioner will undertake the role in accordance with the ED ENP Scope of Practice Framework and is supported by other members of the multidisciplinary team.

There are many training and development opportunities available as part of this band 7 ECP role.

There is an exciting opportunity to join our Emergency Nurse/Care Practitioner team at University hospitals of Coventry and Warwickshire NHS Trust.

We are looking to recruit senior experienced Emergency Practitioners who are able to demonstrate that they can see, treat and independently discharge both adult and child patients from our Minor Injuries Unit . As a senior member of the team you will be involved in the clinical and managerial aspects of caring for Emergency patients attending our busy department.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.


Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors

Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and
discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

For further details of the role please see the attached job description.


This advert closes on Thursday 26 Sep 2024

Step into the heart of healthcare innovation as a Clinical Systems Support Specialist! In this pivotal role, you’ll be the backbone of the Clinical Systems Team, working closely with the EPR Workflow Lead to ensure seamless operation and support of our cutting-edge clinical systems.

Please be advised there is a proposed interview date of 17th September 2024.
• Management and creation of EPR accounts and related applications
• Management of appropriate Data Collection Workbook(s) (DCW)
• Providing a support service to users of systems
• Providing timely and accurate access to systems
• General system administration duties
• Provide basic management cover for other ICT systems
• Supporting 24/7 service

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

· To provide a comprehensive support service to users of the systems managed.

· Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers where appropriate.

· Management of appropriate Data Collection Workbook(s) (DCW).

· To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This will include (but will not relate exclusively) to master files.

· To participate in the testing of new version releases for the systems managed.

· Create and manage accounts for new users.

· Deactivate accounts and user access for leavers.

· To be responsible for allocating the most appropriate level of system access ensuring that users are provided with the relevant log in details and in accordance with the ICT Security Policy.

· To assist theEPR Workflow Lead(s)in the validation of training material primarily for the systems managed.

· Become familiar with the basic administration of other ICT systems as directed to provide cover for the system specialists.

For further details of the role please see the attached job description


This advert closes on Sunday 8 Sep 2024

This is a key support post within the Clinical Systems Team. The post holder will be responsible for assisting the EPR Workflow Lead specifically in relation to supporting those systems under the remit of the Clinical Systems Team.

Please be advised there is a proposed interview date of 16th September

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
• Management and creation of EPR accounts and related applications
• Management of appropriate Data Collection Workbooks
• Providing a support service to users of systems

· Provide Line management and support to the EPR System Support Analysts
• Providing timely and accurate access to systems

· Developing and maintaining key documentation to support processes

· Support cascade training
• General system administration duties
• Provide basic management cover for other ICT systems
• Help to support 24/7 services within the Trusts working independently on-call

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

· To provide a comprehensive support service to users of the systems managed.

· Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers where appropriate.

· Responsible for completing supplier design documentation e.g., Data Collection Workbooks to a high degree of accuracy.
• To assist in the development of policies and procedures in relation to the systems managed.

· To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This will include (but will not relate exclusively) to master files.

· Undertake testing of new releases

· Create and manage accounts for new users.

· Deactivate accounts and user access for leavers.

· To be responsible for allocating the most appropriate level of system access ensuring that users are provided with the relevant log in details and in accordance with the ICT Security Policy.

· To work closely with the EPR Workflow Leads and the ICT Training Department ensuring training material and training courses are a true representation of the way the Trust requires the systems managed to be used
• Following the Change process assist with routine changes such as, but not exclusively, the Oracle patching schedule

· Provide cross cover for all applications managed by the Clinical Systems Team

· The post holder is responsible for liaising with operational groups advising on potential changes to working practices as a consequence of Clinical System Team changes
• On behalf of the EPR Workflow Leads attend in-house and external user group meetings

· Assist in identifying persistent callers/issues and resolve as appropriate

· Undertake any other tasks, as requested by the Deputy Digital Clinical Systems Manager in accordance with the grade and nature of the post

· Liaise with other organisations (which form part of the shared instance) to ensure appropriate governance arrangements are implemented

· To provide overall management and performance monitoring of the staff for whom this post is responsible
• To participate in the recruitment and selection of staff and to arrange induction of new starters as required
• To train new staff in team procedures, keeping detailed records
• To undertake appraisals and produce personal development plans identifying any training need required to fulfil the duties of the post

· Become familiar with the basic administration of other ICT systems as directed to provide cover for the system specialists.

· Undertake any other task, as requested by the EPR Workflow Lead(s), in accordance with the grade and nature of the post.

· Cover the work of other colleagues within the team during periods of absence.

· Provide system support out of hours.

· Support and engage in projects for system(s) enhancement as required.

For further details please see the attached job description.


This advert closes on Sunday 8 Sep 2024

Call Agent - Band 2

Mental Health Access Hubs (Urgent care)

Based at the Caludon Centre

The Mental Health Access Hub is looking for an enthusiastic and self-motivated people to join our teams.

We are a 24 hour, 7 days a week service and we are operational 365 days per year including Bank Holidays, Christmas and New Year.

This post requires to cover calls, referrals and administration for the Mental Health Access Hub.

You will be working with the Mental Health Access Hub - which is the Front door services into mental health services in Coventry and Warwickshire. This service will accept and process all of the referrals sent to Secondary Care Mental health services.

Specifically the role supports the call handling, admin processes and worklists for the Mental Health Access Hub.

You will adhere to procedures and processes within service timescales, whilst operating within a busy and demanding environment.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

The essential requirements include a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. The successful candidate will be educated to GCSE level, keyboard and IT skills are essential, with experience of Word processing, excel data entry & email.

For the most efficient way to apply for this post please apply on line. Applications are automatically forwarded to the recruitment team from the website.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.


This advert closes on Thursday 5 Sep 2024

Working within a dynamic team of highly skilled individuals in a Service Desk environment to provide First Line technical support and exceptional levels of Customer Service. Processing all enquiries to the Service Desk in an efficient and professional manner and ensuring that all users receive a seamless high-quality service. The First Line Support Analyst will be expected to participate in a rota to ensure the Service Desk’s core operating hours, including extending operating hours and out of hours are covered, and also train and support users in the use of Trust systems and ICT skills to enable them to be proficient in their job roles. The role is office based.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.



(1) Assist in the support of corporate computer systems covering routine housekeeping/ maintenance tasks, configuration management, incident management, change management and problem management. Enrol users on corporate systems, as directed, fully testing functionality prior to release.



(2) Assist in problem determination and resolution on ICT equipment and services, liaising with Second Line/Third Line technical teams as well as other ICT teams and other internal and external parties as necessary to rectify such faults.



(3) Provide First Line technical and user support for all Trust-wide systems and use remote support tools as appropriate to troubleshoot, resolve faults, and assist users with any queries.



(4) Provide support for the implementation of all new systems ensuring a consistent standard of service delivery, First Line technical support, user support and training assistance.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

(1) Ensure all service requests (via telephone, voicemail, email, forms) are dealt with efficiently, logged in a timely manner with the appropriate category, priority and assignment, and annotated with a comprehensive description of the problem in accordance with the documented Service Desk procedures.



(2) Ensure all service requests are monitored, logged and updated, and that progress is chased to ensure all work is completed within agreed service levels. Ensure that users are kept informed and any outstanding service requests are escalated to the relevant line manager.



(3) Ensure the accuracy and integrity of the IT Service Management (ITSM) system is maintained at all times by making sure any new registrations or amendments to existing user details are updated accurately and in a timely manner.



(4) Use the ITSM as the Trust’s ICT asset management system, and to use the system for the production of management reports, as required.



(5) Ensure that any system failures are escalated appropriately in line with Service Desk documented procedures. Also ensure that accurate and timely communication is maintained with users, notifying them of changes that affect the operation of supported systems.



(6) Understand the operation of all supported systems such that effective support can be given to users in line with the requirements of the National Service Desk criteria.



(7) Participate in a rota to ensure the full cover of the Service Desk, both in providing hours which will include extended hours, unsocial/out of hours support, as required.



(8) Handle all communications to the Service Desk efficiently, courteously and in a professional manner providing each user with a call reference number and any other relevant information.



(9) Assist in the operation of networked computer systems including system shutdown and startup procedures.



(10) Assist in the installation, configuration, commissioning, testing and troubleshooting of ‘desktop’ end-user Information & Communications Technology (ICT) equipment.

For further details please see the attached job description.


This advert closes on Thursday 5 Sep 2024

To provide comprehensive and confidential administration and secretarial support to meet the progressive service needs of the Speciality in accordance with Departmental, Trust and National standards, policies and procedures.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
1. Requirement for potential working over multiple sites, in the hospital setting, as well as out in the community
2. To ensure all routine and/or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring as appropriate and a proper record is maintained
3. To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets
4. To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets
5. To undertake general office duties such as; faxing, typing, photocopying and uploading/downloading information to/from external agencies efficiently and effectively. To review stationary levels and inform appropriate person when necessary.
6. Provide appropriate cover in the absence of other members of the team.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. Requirement for potential working over multiple sites, in the hospital setting, as well as out in the community.

2. To book appointments appropriately, escalating issues as they arise.

3. Receptionist duties, acting as the first point of contact, booking patients into clinic, dealing with routine enquiries, taking action as necessary liaising with others as appropriate.

4. To ensure all routine and/or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring as appropriate and a proper record is maintained.

5. To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets.

6. To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets.

7. To undertake general office duties such as; faxing, typing, photocopying and uploading/downloading information to/from external agencies efficiently and effectively. To review stationary levels and inform appropriate person when necessary.

8. To maintain efficient office management system/procedures to enable the department/clinical team to optimise their customer/patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly

9. Support new team members by demonstrating and explaining routine dept practices and procedures, undertaking appropriate training and development with new and existing staff ensuring standards of practice are maintained at all times.

10. Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include EPR, CRRS, CRIS, Ultra, Respond, IMPAC etc.

11. To receive all incoming post, sorting and distributing it throughout the department

12. Provide appropriate cover in the absence of other members of the team.

For further details of the role please see the attached job description.


This advert closes on Monday 12 Aug 2024

Receptionist / Float Admin Support - Band 2

Caludon Centre – Main Reception

Permanent

20 hours per week

Monday to Friday / 10am - 2pm with some flexibility

Who we’re Seeking: To recruit to Receptionist / Float Admin support role based at The Caludon Centre, within an Adult Mental Health service. The post-holder will be required to work within an integrated and skill mixed team, reporting to the Admin Team Coordinator and providing an effective and efficient Reception and Admin support service to Non-Clinical, Clinicians and Managers across the Trust.

The role is interesting and varied and we are looking for individuals who are personable, empathetic and comfortable working within the mental health service environment.

We welcome applications from individuals with a positive approach to change and supportive of service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible work ethic and demonstrate the values and behaviours in line with our Trust policies.

This is an excellent career development opportunity for self-motivated and enthusiastic individuals who wish to pursue an administrative career in the NHS.



The Job Role: To be the first point of contact and support for patients, staff and visitors, some of whom may be distressed and in crisis.

Responsibilities will also include: electronic patient record management (using CareNotes), scanning/printing, uploading, managing complex patient phone queries, booking/amending clinic appointments, managing clinic room bookings, and data inputting, as well as general day to day admin/reception duties.

You must be able to multi-task under pressure and work flexibly to meet the needs of the service. The role will require you to cover the main hospital reception area and provide general admin support to other services when required within the building.

Join our team and enjoy the following rewards:

Annual leave starting at 27 days + 8 BHs, rising to 33 days + 8,

Generous pension scheme,

Childcare vouchers,

Health and Wellbeing offers for staff,

Reimbursement of eye sight checks,

Employee assistance programme (counselling, financial/legal support, etc),

On-line learning + qualification development programmes,

Coaching support,

Success awards, including long service vouchers, etc…

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

Skills and Experience: Your skills will include the ability to priorities, co-ordinate, and delegate your workload and that of other team members

The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Essential requirements of this post include a confident telephone manner, good IT skills, high level communication skills, attention to detail and sensitivity due to the nature of the service. You will need good organisational skills and the ability to work both independently and as part of a team.

Knowledge and experience of Microsoft Office systems would be an advantage however, training will be provided for in-house systems such as Carenotes, ESR, Tracking etc.

You will work on your own initiative and organise your own workload, as well as that of others, meeting deadlines, and responding professionally to enquiries both internally and externally to the organisation.

The Successful candidates will require a DBS checks and completion of an on-line training modules. Uniform can be provided if required.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.


This advert closes on Tuesday 13 Aug 2024

The Trust employs 6,500 staff and has 1250 inpatient beds across its two sites, University Hospital in Coventry and the Hospital of St. Cross in Rugby. University Hospital is a large teaching hospital and major trauma centre, offering tertiary surgical services to cardiothoracic surgery, neurosurgery, vascular surgery, renal transplant services among others. The Trust provides both elective and emergency care to a population of over 1,000,000 patients. Critical Care services are based at University Hospital. We have a general critical care unit with twenty-eight funded beds and manages over 1600 admissions per year from medical and surgical specialties. There is a separate Cardiothoracic Critical Care Unit with fourteen funded beds. Main Responsibilities: 1. Undertake comprehensive clinical assessment of a patients condition 2. Request, interpret and respond to laboratory and radiological diagnostic tests as required 3. Undertake advanced airway skills within the scope of practice 4. Initiation and subsequent management of mechanical ventilation, including monitoring blood gases and altering ventilation settings to ensure optimal ventilation 5. Provide accurate and effective clinical handovers 6. Undertake and assist with invasive interventions, such as arterial cannulation and central venous access within the scope of practice 7. Provide professional leadership and support within a multi-professional team 8. Work autonomously in recognised situations 9. Demonstrate comprehensive knowledge across a range of subject areas relevant to the field of critical care 10. Critically analyse, evaluate and synthesise different sources of information for the purpose of assessing and managing the care of a critically ill patient 11. Apply the principles of diagnosis and clinical reasoning that underlie clinical judgement and decision making 12. Apply theory to practice through a clinical decision-making model 13. Apply the principles of therapeutics and safe prescribing 14. Understand the professional accountability and legal frameworks for advanced practice 15. Function at an advanced level of practice as part of the multidisciplinary team as determined by the competency framework 16. Apply the principles of evidence-based practice to the management of the critically ill patient 17. Communicate condition-related information to patients and relatives whilst offering empathy and reassurance 18. Provide specialist advice to a range of health care professionals. 19. Assess and admit deteriorating patients from outside the critical care units. 20. Complete timely and accurate patient records including discharge paperwork. For further details of the role please see the attached job description.

Individual training needs will be met in order to achieve the level of competence required by the post. Clinical : Co-ordinate the care of Acute Frailty and Care of the Elderly patients throughout the care pathway with the multidisciplinary team and clinical services to ensure the effective management of this group of patients. Accountable for own actions in accordance with the relevant Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times. Utilise advanced clinical assessment skills to diagnose, manage and formulate treatment plans for patients presenting with a wide breadth of complex clinical presentations presenting to Acute Frailty and Care of the Elderly with an undifferentiated diagnosis to ensure that optimum physical and psychological care needs are met. Highly developed communication skills enabling maintenance of high quality service within a complex and challenging environment with often, conflicting priorities. Assist the clinical and nursing teams, at all levels in the assessment and prioritisation of patients requiring intervention. Use advanced clinical assessment skills to autonomously manage patients with complex needs presenting to Care of the Elderly with an undifferentiated diagnosis to ensure that optimum physical and psychological care needs are met. Proactively develop treatment plans initially under supervision for patients requiring urgent intervention including fluid resuscitation, oxygen therapy, antibiotics or other urgent treatment Undertake procedures such as cannulation, venepuncture, arterial blood gases to facilitate efficient urgent care in the context of acute illness or sudden deterioration Initiate relevant investigations such as X-ray, Ultrasound, ECG and blood tests to enable timely diagnosis and facilitate early decision making. Prescribe and review medication, appropriate to patient needs in the context of acute illness, taking into account any treatment given previously for pre-existing medical conditions, providing information and advice to patients on prescribed medication regimens, side-effects and interactions Promote and deliver evidence-based care for patients presenting to Care of the Elderly Provision of specialist Care of the Elderly opinion and review for patients housed both within and outside of the specialty including comprehensive geriatric assessment and frailty screening Communication: Document clearly all aspects of assessment, diagnosis and management plan clearly and present the findings to the Consultant for Care of the Elderly or Acute Medicine. Use the SBAR approach to communicate clinical concerns to the senior medical staff in the event that a patient is found to be critically unwell or deteriorating clinically Communicate complex information effectively to patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating Maintain effective communication with the multidisciplinary team both within Care of the Elderly and with other departments Act as an advocate for patients and colleagues Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate Delivering a quality service Ensure own and others clinical practise is research based Prioritise, organise and manage own workload in a manner that maintains and promotes quality Critically evaluate and review innovations and developments that are relevant to the area of work Demonstrate continual evaluation of practice within the defined specialist area, making agreed changes where appropriate. Deliver care according to local and national guidelines ensure delivery of evidence-based care Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required Evaluate patients response to health care provision and the effectiveness of care Continuously assess and monitor risk in their own and others practice and challenge about wider risk factors Use a structured framework (eg root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events For further details of the role please see the attached job description.