Total 12 Internship level Customer Service job vacancies in OH-Dublin-Cardinal Place

About Us:
We are a OpenAI winning SaaS company passionate about delivering cutting-edge solutions to our clients. As a Customer Success Intern, you will be at the forefront of engaging with our customers, ensuring they have the best possible experience while supporting our sales and customer success efforts. If you are eager to learn, tech-savvy, and passionate about AI and customer engagement, this role is for you!

Key Responsibilities:

1. Customer Support & Engagement:Provide first-level sales support by addressing customer inquiries and concerns.
   Assist with onboarding and guiding customers to maximize their use of our AI SaaS solutions.
   Collaborate with the Customer Success team to troubleshoot and resolve basic issues.
   
2. Sales Support:Support the sales team in lead qualification and initial outreach efforts.
   Follow up with prospects via email, phone, or social media platforms.
   
3. Social Media Engagement:Monitor and manage company social media accounts to engage with customers and promote product updates.
   Collaborate with the marketing team to create content that enhances customer experience.
   
4. Data Analysis & Reporting:Analyze customer feedback to identify trends and suggest improvements.
   Maintain and update CRM with relevant customer information and interactions.
   
5. Learning & Collaboration:Work closely with the product and customer success teams to understand our AI SaaS offerings.
   Participate in team meetings and training sessions to build product knowledge and improve customer support strategies.
   

Requirements:

• Availability: Minimum commitment of 4 months.
• Interest: Passionate about AI SaaS solutions and customer success.
• Skills:Strong communication and interpersonal skills.
  Familiarity with social media platforms and basic content creation.
  Tech-savvy and quick to learn new tools and systems.
  
• Attitude: Proactive, detail-oriented, and customer-focused.

What You’ll Gain:

• Hands-on experience in a dynamic AI SaaS company.
• Exposure to sales, customer success, and social media management.
• Mentorship from experienced professionals in the industry.
• Opportunity to develop critical skills for a career in tech or customer-facing roles.

• 5 days, 8.30am- 5pm
• Address: Jurong Logistics Hub
• Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Responsibilities:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: ashley_tan@thesupremehr.com

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Main Responsibilities

• Be a team member of L2 production support team located across Singapore and India to ensure 24 * 6 production support for the APAC region.
• Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
• Independently debug and propose resolution/work-around for complex production issues.
• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
• Coordinate across various teams to effectively manage production issues and maintenance activities.
• Respond to user requests, incidents and follow up on problems in a timely manner.
• Ensure issues are reported, tracked, followed up and escalated timely.
• Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
• Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Contribute to preventive system monitoring and alerting, where appropriate.
• Support change management process and application releases.
• Support Disaster Recovery Test and Business Continuity activities.
• Support IT Security activities e.g. health checks after security patches.
• Support end-of-day and end-of-month batch runs.
• Perform and coordinate regular maintenance activities.
• Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our CM applications.
• Analyze and challenge existing support processes to achieve continuous improvement.
• Incidents resolution and Preventive maintenance.
• Pro-active actions / measures to limit corrective maintenance activities.
• Weekend/Holiday/Night support.

Qualifications & Experience

• Bachelor’s Degree in Computer Science or relevant fields.
• 3–5 years of relevant working experience.
• Strong experience in and preference for application production support.
• Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
• Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
• Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
• Strong understanding of stop list filtering, AML, social engineering etc.
• Working grasp of double posting accounting treatment.
• Understanding and experience in ITIL concepts.
• Possess good analytical skill and self-motivated
• Good team player with strong analytical, communication and interpersonal skills.
• Results and client oriented.
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
• Excellent people management and communication skills.
• Good command of spoken and written English in order to effectively communicate with English-speaking stakeholders.
• Working command of spoken and written Mandarin is preferable in order to effectively communicate with Mandarin-speaking stakeholders.
• Working command of spoken Cantonese in order to effectively communicate with Cantonese-speaking stakeholders (Plus).

Technical Skills:

• JAVA/J2EE.
• Websphere/Tomcat/JBOSS.
• ORACLE PL/SQL.
• COBOL.
• UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc.
• TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ.
• ITSM tool: Service Now.
• SharePoint.
• Database performance & SQL tuning experience (Plus).
• Good technical troubleshooting and debugging skills.

Customer/Supplier Relations:

• Customers – Business lines e.g. TBA / Middle Office e.g. PCMO / Back Office e.g. GPCO.
• Suppliers – ICM IT teams e.g. Payment, CDL.
• Vendors of local cash management solutions e.g. FIS, Nucleus.
• Regulators i.e. HKICL, BCS, MAS.

Summary:

The L2 Support Analyst is responsible for providing production support for Cash Management and filtering/AML systems across the APAC region. The role requires independent troubleshooting, managing production issues, and coordinating with internal teams to ensure timely resolution.

The successful candidate will contribute to system monitoring, change management, and disaster recovery activities while working with teams across Singapore and India for 24/6 coverage.

Responsibilities:

• Troubleshoot and resolve complex production issues independently.
• Perform root cause analysis and manage follow-up actions to completion.
• Coordinate with internal teams and stakeholders to address production incidents.
• Manage user requests and incidents, providing timely resolutions.
• Support system monitoring and ensure adherence to disaster recovery procedures.
• Contribute to change management and problem management processes.
• Document operational procedures and contribute to team knowledge sharing.
• Continuously improve existing support processes for efficiency.

Requirements:

• Strong understanding of Java/J2EE, TIBCO, and COBOL platforms.
• Familiarity with UNIX/Linux/Windows environments and database performance tuning.
• Experience in payments local clearing applications and AML systems in the APAC region.
• Knowledge of ITSM tools (e.g., ServiceNow).
• Proven troubleshooting and debugging skills.

Qualifications:

• University Degree in Computer Science, Information Technology, or related fields.
• 3+ years of experience in L2 production support roles.
• ITIL certification is a plus.
• Strong communication and problem-solving skills.
• Experience with payments and AML systems in the financial services industry.

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Job Requirements

• Knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.

• Conduct cold calling to generate new sales leads
• Assist in Senior Sales Manager in preparing paperwork
• Maintain updated records of sales activities and progress reports

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.

As a Sales Support Intern, you will have the opportunity to gain practical experience and contribute to the sales team by providing support in various sales-related activities. You will work closely with the sales team members and learn about the sales process and customer relationship management. Your responsibilities will include:

• Customer inquiries and assistance: Assisting in handling customer inquiries and requests through various communication channels, such as phone, email, or live chat. Providing timely and accurate responses to customer queries and ensuring high levels of customer satisfaction.
• Order processing and management: Assisting in processing sales orders, verifying order details, and coordinating with internal departments to ensure smooth order fulfilment. Resolving any order-related issues or discrepancies.
• Sales documentation and reporting: Assisting in maintaining sales records, preparing sales reports, and generating sales-related documents, such as quotes, proposals, and contracts. Ensuring accurate and updated information is recorded in the sales database or CRM system.
• Sales support coordination: Collaborating with the sales team to coordinate sales activities, schedule appointments, and meetings. Assisting in organizing sales presentations, preparing sales materials, and providing administrative support to the sales team members.
• Market research and analysis: Conducting research on industry trends, market conditions, and competitor activities. Assisting in gathering market intelligence and competitor analysis to contribute to sales strategies and identify potential business opportunities.
• Product knowledge development: Acquiring knowledge about the company's products or services and understanding their features, benefits, and competitive advantages. Assisting in creating product documentation and sales collateral to support the sales team's efforts.
• CRM and data management: Assisting in managing customer data in the CRM system, updating customer profiles, and ensuring data accuracy and completeness. Assisting in analyzing sales data and preparing reports for sales performance evaluation.
• Process improvement initiatives: Identifying opportunities for streamlining sales support processes and suggesting improvements. Assisting in implementing process enhancements to optimize efficiency and productivity.

Requirements:

• Currently pursuing a degree in business, marketing, or a related field.
• Strong communication and interpersonal skills.
• Detail-oriented with good organizational and time management abilities.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic knowledge of CRM systems is a plus.
• Analytical mindset with the ability to gather and analyze data.
• Proactive and eager to learn with a willingness to take on new challenges.
• Ability to work collaboratively in a team environment.
• Adaptability and flexibility to work in a dynamic and fast-paced sales environment.

Role Summary

Part of our client’s Wealth Management function, the position is created to handle Application Production Support (APS) of Internet Banking activities. Candidate will play a major role in handling Incidents, BAU service requests and Application Support activities in shifts.

Main Responsibilities

• Provide L1/L2 Application support to Front Office users.
• Adhere to Service Level objective target.
• Ensure adherence to APS support roster in terms of mailbox, webportal and hotline.
• Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays).
• Escalate timely to Head of APS on possible risks, escalation matters and management issues.
• Review and create application Support knowledge articles.
• Contribute to the continuous improvement plan.

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• More than 5 years of overall IT experience.
• More than 1 year of experience as L2 support.
• Analytical and Problem-solving skills .
• Excellent communication skills along with a customer/user-centric mindset.
• Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.
• High level of persistence, can-do attitude & pro-activeness.
• Intermediate proficiency in ITIL practices, Unix OS, SQL, Middleware (Tomcat, MQ) and Software Architecture.
• Basic proficiency in Kubernetes, Autosys or any scheduling sytem, Shell or Python, Jira and Service Now.
• Experience in Private Banking or Asset Management (Plus).
• ELK (Plus).
• Kubernetes certification (Plus).

Brief description of the Restaurant

Simple yet inspired small-plates. Modern Mediterranean Cuisine

Ranked #63 of Asia's Best Restaurants

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.

About Preqin

You will be joining the world’s leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them makefaster and smarter investment decisions, and to make them with confidence. A forward-thinking company, we lead our industry through innovation. We trust in the power of data, and we use it to increase transparency in alternatives. We believe that access to information leads to more investment in the ideas and infrastructure that build strong communities.

Job overview

Data is core to Preqin’s industry offerings, and the Data and Research Management (DRM) team delivers accurate, timely and complete data enhancing the value of our award-winning offerings. The trust in our underlying content enables our clients to make key investment decisions. Besides collecting content, the data management team collaborates extensively with our internal and external clients to improvise our offerings leveraging technology and subject matter expertise. The team understands the life cycle of data and establishes business intelligence reports seeking operational excellence.

As a Data Management – Operations Support Intern, you will join the Data Shared Services (DSS) team and be responsible for maintaining existing data workflows & automation with opportunities to participate in building & executing new developments for the DRM department. This role will also include handling queries, responding to errors & feedback with stakeholders.

In this role you will:

• Maintain, run & troubleshoot existing data workflows & automation.
• Engage with stakeholders to answer queries, respond to errors and/or feedback.
• Assist in building new data workflows & automation.
• Assist in ongoing projects as well as adhoc data analysis.
• You are a good fit if:
• You are strongly self-motivated, proactive, and willing to learn.
• Strong interest in building data tools & automation as well as analysing data.
• Analytical and problem-solving mindset with ability to break down high-level requirements into actionable solutions and to think outside the box.
• Strong communication skills to engage with internal stakeholders.
• Proficient in Excel (preferably with pivot tables), experience with Alteryx is an advantage.

Our culture and values:

At Preqin, we’re aligned around common values – our shared beliefs that shape Preqin’s corporate culture:

Be customer-obsessed
We exist for our customers. We listen to them and understand their challenges. We design best-in-class data solutions for their success. 

Act with integrity 
We build trust through honesty and transparency. We’re committed to doing the right thing for our customers, our company, and each other. 

Own your success  
We’re a high-performance team. We challenge and champion each other in our pursuit of excellence. We never stop learning and strive to become experts in our fields.

Think forward  
We lead the industry through innovation. We foster collaboration and creativity to solve our clients’ next challenge and give them a competitive advantage.  

Make an impact 
We drive positive change as individuals, and as a company. We’re passionate about creating a better tomorrow for our industry and our communities.

Equal Opportunities:

Preqin is an equal opportunity employer where diversity is at the heart of our business. It is the policy of Preqin to ensure equal employment and consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, marital status, gender identity or expression, national origin, age, disability, pregnancy, veteran status, genetic information, socioeconomic status, political affiliation, or any other basis prohibited by applicable law. Preqin is committed to offering an inclusive and accessible experience for all job seekers, so everyone has the opportunity to be successful. If you need a reasonable accommodation during the application process due to a disability, please let the Preqin recruiter know at the start of the application process. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.

Brief description of the Restaurant

Simple yet inspired small-plates. Modern Mediterranean Cuisine

Ranked #63 of Asia's Best Restaurants

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.