Total 316 Others level Customer Service job vacancies in Whitehaven, Cumbria, CA14 1EZ

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Healthcare Professionals returning to practice, moving into new roles or changing clinical environments, may access an agreed preceptorship period. Please ensure that you document evidence of meeting all the essential criteria in the supporting information If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post: Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27 day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability

Are you interested in supporting Adults in Cumbria
Would you like to be part of our friendly, hardworking teams, making a difference to someone’s life?

We have opportunities for caring and compassionate people to join our Care Services Westmorland and Furness team at Croftside, as both Support Workers and Night Support Workers (Carer, Care Worker, Care Assistant) providing support and care within our Residential Care Services.

About Residential Care

Help older adults live their life how they choose and enjoy their later years. Support people to stay active and healthy by encouraging good nutrition and promoting fitness and mobility, as well as supporting emotional wellness.

About the role

As a Support Worker/Night Support Worker (Carer, Care Worker, Care Assistant) you will get the opportunity to know people individually and support their wellbeing through physical and emotional care. You may also assist with medication, providing personal care, and encouraging our people to achieve or maintain independence.

No experience or qualifications are needed to get started. We will help and support you with fully paid training and development – we are looking for the right people, with the right qualities. If you do have experience then take the next step in your career with us. As a large employer we can offer great opportunities to develop and build your skills to take you where you want to go.

If you’re friendly, compassionate and want to make a difference to people’s lives’, we would love to speak with you!

Proud member of the Disability Confident employer scheme

We have contracted hours available from 16 – 34 hours per week and have Relief contacts available for as and when required.

Shift patterns can be discussed at interview, shifts may include earlies, evenings, weekends and Bank Holidays.

About this opportunity

Come and make someone smile! Teach someone something new and make a real difference to someone’s life by just being there?

Our hardworking and friendly teams are looking to recruit more likeminded people to make a difference to our Service User’s lives. Enabling them to access the personalized support they need to live independently in their own homes and access their local communities.

Our Teams promote independence, build life skills and support our Service User’s in their interests and hobbies. This could be a trip to the Zoo, an evening of live entertainment, boating in the Lakes, or supporting football teams.

Depending on the Service user, the level of support needed may vary per person. Responsibilities may include supporting with medication, personal care, nutrition, hydration, Community engagement and emotional care.

We will help and support you with fully paid training and development - we are looking for the right people with the right qualities.

Make someone’s face light up when you walk into the room! Join our incredible teams in Kendal today!

We look forward to hearing from you!

Proud member of the Disability Confident employer scheme

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27 day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability

maintenance administration team. We are looking for an excellent administrator who can support the fleet team for the North West Ambulance Service (NWAS).

To apply, it is essential that you are educated to GCSE level (including English and Maths) and can demonstrate experience of providing administrative support. You will be competent in using the full Microsoft Office package and have excellent keyboard skills with the ability to touch type being advantageous. You will possess excellent verbal and written communication skills, have outstanding organisational skills, can work to tight deadlines and prioritise tasks appropriately.

Successful candidates will be invited to a face to face interview being held at the North West Ambulance Service’s Cumbria site in Distington.

The interviews are to take place week commencing 25thNovember.

The successful candidate will be required to attend an intensive 2-week job training package. This will be held at the North West Ambulance Services Lancashire site in Preston. Accommodation, Breakfast and evening meal will be provided throughout the training period. The schedule of training will be as below.

Week 1. Monday – Friday 07:00 – 15:00

Week 2. Monday – Friday 07:00 – 15:00

After completing the training, the successful candidate will be based at the Cumbria Fleet workshops

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

For more information, please contact Mandy Coates Via email.Mandy.coates@nwas.nhs.ukor phone 07812304174.


This advert closes on Wednesday 20 Nov 2024

Housing Officer
Carlisle
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Carlisle. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Carlisle.
THE ROLE
Key responsibilities include:

• Conduct monthly inspections of properties to ensure safety and compliance.
• Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
• Identify and report property faults, categorizing them for prompt response.
• Undertake minor property repairs within trained scope and provided toolkit.
• Administer operational cash for utility top-ups and emergency payments.
• Manage customer complaints and support issue resolution.
• Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

• A solid background in face-to-face roles with strong people skills.
• Confidence in conflict management and resolution.
• Strong organizational abilities to handle a demanding workload.
• A valid UK driving licence, with willingness to travel between properties.
• The ability to work collaboratively with colleagues and external partners.

THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information, please see the additional information link which can be viewed under the read this before applying section. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27 day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability

Location: Penrith

Contract Type: Full-time, permanent

Specific Hours: 42 hours per week - shift pattern

Salary: Unqualified: A base salary of £26,100.12 per annum with the potential to earn up to £29,357.40 with sleep in shifts

Qualified: A base salary of £27,037.92 per annum with the potential to earn up to £30,295.20 with sleep in shifts

(Qualified Care Worker salary is based on the proven existing completion of a Level 3 Diploma for Residential Childcare)

North Lakes Children's Services is a well-established local provider of residential care and education for boys aged 6-18. We improve the resilience, self-esteem and abilities of all the young people we work with.

As a Residential Support Worker there is a high expectation placed on you to be "strong, committed and passionate" about your role. The young people are at the centre of everything we do - both for and with them. You are a role model, a listening ear, a warm and approachable person and potentially someone who could inspire and make a massive and significant impact on a young person's life, their choices, who they are and who they can be! You need to promote, support and facilitate the creation of "happy memories" and have fun with them to do so.

We are currently seeking permanent Support Workers to join our team who have a warm and approachable manner, and feel they can make a significant impact on a young person's life in how they recover from early life experiences.

Main Duties

In each home we have detailed shift planners/diaries/handover documents that will outline the specific daily duties and tasks that you will be required to complete, these will be specific to whether it is term-time (school days) or during holiday periods as some of the tasks will differ. The following is a summary of some of your duties during term-time

• Supporting all of the boys daily routines, including getting them up, promoting personal hygiene routines, meals, either school runs or activities
• Supporting room cleans/developing of life skills/independence, promoting socialisation and supporting bed-time routines
• Attending medical/other appointments
• Supporting the plans on the activity planners
• Completion of day sheets for the boys and working with them on their targets
• Completing handover documents/ tasks
• Completion of all daily paperwork
• Completing budgeting requirements
• Completion of daily room checks and daily housecleaning tasks
• Complete any food/other shopping needs, including meal preparation and kitchen hygiene/laundry duties
• Completion of any specific checks such as COSHH, Fire Checks/Car checks
• Liaising and building appropriate relationships with the families, working to find out about special dates for boys and ensuring these are noted/marked, sorting and planning family time contacts

As well as completing the daily tasks, your role will also include being a Keyworker. This should be a privileged role for you with our boys, try to think out of the box and do that little bit extra to help create special occasions and opportunities for them, build strong bonds, show and display warmth, empathy and genuine care.

All Applicants must have:

• Flexibility in your availability is a must as the role will involve sleep in nights and shift work of 14 hours - typically 2 full days on, 2 days off. Rotating start times of 08:00, 12:00, 14:00
• Have an understanding of the issues that face young people in care
• Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent - or be willing to work towards a required qualification
• Excellent communication and listening skills
• Be willing to learn
• Be able to work well as part of a small team
• Be willing to undertake a DBS check at enhanced level if successful for the position. Your DBS check shall be paid for by ourselves
• Experience with Emotional Behavioural Disorder, Social/Residential Work or Youth Work would be advantageous.
• Have a full, clean UK driving licence and be able to cover at other Residential Homes as and when needed.

This is a wonderful opportunity to join an established Children's service who will offer you:

• A sleep-in allowance of £62.64 per night- potential extra earning of up to £3257.28
• Up to 6 week's holiday per year
• A rota pattern of 2 days on, 2 days off, with staggered start times ranging from 8am, 12noon or 2pm (i.e. 8am-10pm, 12pm-10pm or 2pm-10pm)
• All meals on duty are provided
• Company pension
• Access to our Exchange Employee Discount Scheme
• Access to wellbeing programmes via our Exchange Provision
• Comprehensive training programme, followed by a comprehensive and ongoing CPD Programme
• Access to qualifications (Including Diploma 3/Diploma 5)
• Promotion opportunities
• Monthly clinical and professional supervisions, access to therapeutic support

North Lakes Children's Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

We are looking for calm, resourceful and energetic individuals who are well motivated, hardworking and keen to join our friendly team. You will provide person-centred care and support to tenants to take part in all aspects of everyday life and to enjoy a wide range of activities. You will have skills in positive communication and engagement and will be able to demonstrate unconditional positive regard for the young people we support. You will have the maturity to be able to work within a positive behaviour support framework, to accept responsibility and to grow in confidence as a skilled practitioner. You must be able to follow agreed guidelines and to work positively within a consistent, mutually supportive team ethos.

You must be willing to actively embrace all aspects of the role including support with personal care and domestic tasks as well as community activities such as walking, swimming and eating out. The ability to support people who can express their needs though challenging behaviour at times is essential. Prior experience in this field of work is beneficial, although not a substitute for an engaging, creative and person centred approach. We will value the personal skills and interests you bring to the role and to the lives of service users, such as sports, walking and outdoor pursuits, creative arts, music and cooking; to name but a few!

The service has easy access to commute to the centre Ulverston. It is easily accessible by car, bus routes from Ulverston centre and from the train station.

This role offers unique and challenging opportunities bringing great job satisfaction to those who are looking to make a positive difference to the lives of others. We provide relevant training including accredited health and social care diplomas through our own training academy. You will be required to work in a flexible manner on a rota which includes evenings, weekends and sleep-ins. In addition to opportunities for personal and career development we offer good conditions of service and a supportive, hands-on management culture.

This is a role which can be enjoyed by people who are committed to making a positive difference, including experienced care workers, graduates and people looking for a stimulating career path into social care. You can chose to be paid on a weekly or monthly basis.

Vacancy Reference Number: 72856

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number




Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

Customer Service Advisor based in Whitehaven

Offering £12.77 per hour, paid weekly - every Friday

Start date: 2nd December 2024

Full Time, temp to perm contract!

We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided!

The Role

• Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
• To identify and implement process improvements to improve service to the customer and operational performance
• To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
• Accurately record and process a variety of customer enquiries.
• Diagnose customer issues through detailed questioning and active listening.
• Investigate and interpret data held on a number of different systems.
• Manage customer expectations and set and agree timescales for actions to be performed.
• Promote products in line with marketing input.
• Conduct outbound calls following events and system unavailability.
• Review own performance statistics and take responsibility for personal development.
• Ability to be able to respond to and resolve written customer contacts.

The Hours:

Our client is offering contracts for 37.5 hours with the option of 2 shift patterns:

​Option 1: ​Week 1: Monday - Friday, 9am-5pm Week 2: Monday - Friday, 10am-6pm + Saturday 8am-4pm (1 weekday rest day) Week 3: Monday - Friday, 12pm-8pm Week 4: Monday - Friday, 8am-4pm Option 2:

​Week 1: Monday - Thursday, 8am-5pm + Friday, 8am-12pm Week 2: Monday - Friday, 9am-6pm + Saturday 10am-2pm (1 weekday rest day) Week 3: Monday - Thursday, 9am-8pm + Friday, 9am-1pm Week 4: Monday - Friday, 11am-8pm + Saturday 11am-3pm (1 weekday rest day)

The Pay: £12.77 per hour

• Paid weekly, every Friday

#CCNorthWest

Location: Wigton

Contract Type: Full-time, permanent

Specific Hours: 42 hours per week - shift pattern

Salary: Unqualified: A base salary of £26,100.12 per annum with the potential to earn up to £29,357.40 with sleep in shifts

Qualified: A base salary of £27,037.92 per annum with the potential to earn up to £30,295.20 with sleep in shifts

(Qualified Care Worker salary is based on the proven existing completion of a Level 3 Diploma for Residential Childcare)

North Lakes Children's Services is a well-established local provider of residential care and education for boys aged 6-18. We improve the resilience, self-esteem and abilities of all the young people we work with.

As a Residential Support Worker there is a high expectation placed on you to be "strong, committed and passionate" about your role. The young people are at the centre of everything we do - both for and with them. You are a role model, a listening ear, a warm and approachable person and potentially someone who could inspire and make a massive and significant impact on a young person's life, their choices, who they are and who they can be! You need to promote, support and facilitate the creation of "happy memories" and have fun with them to do so.

We are currently seeking permanent Support Workers to join our team who have a warm and approachable manner, and feel they can make a significant impact on a young person's life in how they recover from early life experiences.

Main Duties

In each home we have detailed shift planners/diaries/handover documents that will outline the specific daily duties and tasks that you will be required to complete, these will be specific to whether it is term-time (school days) or during holiday periods as some of the tasks will differ. The following is a summary of some of your duties during term-time

• Supporting all of the boys daily routines, including getting them up, promoting personal hygiene routines, meals, either school runs or activities
• Supporting room cleans/developing of life skills/independence, promoting socialisation and supporting bed-time routines
• Attending medical/other appointments
• Supporting the plans on the activity planners
• Completion of day sheets for the boys and working with them on their targets
• Completing handover documents/ tasks
• Completion of all daily paperwork
• Completing budgeting requirements
• Completion of daily room checks and daily housecleaning tasks
• Complete any food/other shopping needs, including meal preparation and kitchen hygiene/laundry duties
• Completion of any specific checks such as COSHH, Fire Checks/Car checks
• Liaising and building appropriate relationships with the families, working to find out about special dates for boys and ensuring these are noted/marked, sorting and planning family time contacts

As well as completing the daily tasks, your role will also include being a Keyworker. This should be a privileged role for you with our boys, try to think out of the box and do that little bit extra to help create special occasions and opportunities for them, build strong bonds, show and display warmth, empathy and genuine care.

All Applicants must have:

• Flexibility in your availability is a must as the role will involve sleep in nights and shift work of 14 hours - typically 2 full days on, 2 days off. Rotating start times of 08:00, 12:00, 14:00
• Have an understanding of the issues that face young people in care
• Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent - or be willing to work towards a required qualification
• Excellent communication and listening skills
• Be willing to learn
• Be able to work well as part of a small team
• Be willing to undertake a DBS check at enhanced level if successful for the position. Your DBS check shall be paid for by ourselves
• Experience with Emotional Behavioural Disorder, Social/Residential Work or Youth Work would be advantageous.
• Have a full, clean UK driving licence and be able to cover at other Residential Homes as and when needed.

This is a wonderful opportunity to join an established Children's service who will offer you:

• A sleep-in allowance of £62.64 per night- potential extra earning of up to £3257.28
• Up to 6 week's holiday per year
• A rota pattern of 2 days on, 2 days off, with staggered start times ranging from 8am, 12noon or 2pm (i.e. 8am-10pm, 12pm-10pm or 2pm-10pm)
• All meals on duty are provided
• Company pension
• Access to our Exchange Employee Discount Scheme
• Access to wellbeing programmes via our Exchange Provision
• Comprehensive training programme, followed by a comprehensive and ongoing CPD Programme
• Access to qualifications (Including Diploma 3/Diploma 5)
• Promotion opportunities
• Monthly clinical and professional supervisions, access to therapeutic support

North Lakes Children's Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Do you have the commitment and positive values to make a difference to the lives of people living in our Vale House supported living service in Barrow in Furness?

Our Supported Living Service in Barrow provides person-centred support to four adults who have learning disabilities, some of whom are on the autistic spectrum and have complex needs.

We are looking for calm, resourceful and energetic individuals who are well motivated, hardworking and keen to join our friendly team. You will provide person-centred care and support to tenants to take part in all aspects of everyday life and to enjoy a wide range of activities. You will have skills in positive communication and engagement and will be able to demonstrate unconditional positive regard for the young people we support. You will have the maturity to be able to work within a positive behaviour support framework, to accept responsibility and to grow in confidence as a skilled practitioner. You must be able to follow agreed guidelines and to work positively within a consistent, mutually supportive team ethos.

You will have the opportunity to undertake the responsible role of being a Key Worker/Co-worker. This will enable you to plan alongside members of the person’s circle of support to enable individuals to be happy, healthy and to be successful in achieving their wishes and aspirations. Our Person centred planning meetings and processes are co-produced with the people we support and their families to promote a unified approach. Together we set meaningful and aspirational goals which Key Workers have a particular responsibility to work towards. This will provide you with a great experience to enable you to develop skills which can underpin a successful career in adult social care.

You must be willing to actively embrace all aspects of the role including support with personal care and domestic tasks as well as community activities such as walking, swimming and going to the gym. The ability to support people who can express their needs though challenging behaviour at times is essential. Prior experience in this field of work is beneficial, although not a substitute for an engaging, creative and person centred approach. We will value the personal skills and interests you bring to the role and to the lives of service users, such as sports, walking and outdoor pursuits, creative arts, music and cooking; to name but a few!

This role offers unique and challenging opportunities bringing great job satisfaction to those who are looking to make a positive difference to the lives of others. We provide relevant training including accredited health and social care diplomas through our own training academy. You will be required to work in a flexible manner on a rota which includes evenings, weekends and sleep-ins. In addition to opportunities for personal and career development we offer good conditions of service and a supportive, hands-on management culture.

This is a role which can be enjoyed by people who are committed to making a positive difference, including experienced care workers, graduates and people looking for a stimulating career path into social care. You can chose to be paid on a weekly or monthly basis.

Being a car driver and car owner (or access to a vehicle) is preferred, but not essential for this role.



Vacancy Reference Number: 71865

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.




Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

Landmarc Support Services are currently seeking to recruit a Training Area Operative (Motor Transport Driver) to join our dedicated team. In this role you will play a key part in helping to maintain a safe, efficient and sustainable place for our Armed Forces to train.

We are looking for someone enthusiastic about working in an outdoor environment, dedicated to supporting the Military. Landmarc provide full training and continuous development opportunities, making this a fantastic opportunity to start a career on the Defence Training Estate.

Package Description

Landmarc will provide you with a competitive salary; in addition to this, we also offer the following main benefits, amongst many others:

Pension

Landmarc offers all employees an opportunity to join our company stakeholder pension scheme, whereby the company will contribute up to 8% of the employee’s salary.

Holiday

Annual leave allowance will increase in recognition of your continued service.

Holiday purchase – purchase up to 10 more days’ holiday to use throughout the year.

Other benefits

Edenred – employee savings scheme

Annual salary review, in consultation with the recognised Trade Unions

Life assurance insured for three times your annual salary, to help the loved ones

Reimbursement of professional fees and on-going training

Health Cash Plan – All employees can join. You can also add up to four children under the age of 24 to your policy

Family friendly policy

Sick pay - After 6 months of service

* Application updates may be sent to you via email, please ensure you check your emails regularly. Please note some emails may arrive in your junk mail folder

Main Responsibilities

Operation and maintenance of plant and equipment (training provided)

Deployment of targets and military equipment at various locations in both UK and Abroad

Driving and operating fleet vehicles

Complete all necessary documentation using both IT and paper-based systems

Ability to maintain tachograph records in accordance with UK and EU operating licence legislation and regulations

The Ideal Candidate

HGV driver. Licence Cat C and CPC are essential

C+E and D/D1 desirable/preferred

Knowledge of UK haulage regulations for road

Open to additional training on different vehicle types inclusive of plant machinery to facilitate contractual obligations to the military

Excellent communication skills

Basic IT skills with ability to use a tablet

Ability to work effectively in a diverse, fast-paced team environment

Good understanding of Health & Safety protocols

A valid Manual UK driving licence is essential to carry out the duties of this role

About The Company

Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.

By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.

We are looking for a Full Time Temporary Catering Assistant to join the team in our Restaurant in Houghton Hall Garden Centre.

Our competitive rates of pay range from £9.58 to £11.46 per hour dependent on age.

The hours for this role are 40 per week over 5 days. All positions include weekends working so flexibility is a must.

This is a temporary role until approx Jan 2025.

The Role

As a Catering Assistant, you have a responsibility to support the kitchen team for prepare fabulous meals to order for our customers.

What you will be doing as a Catering Assistant?

• Support in all areas of food production working with fresh ingredients.
• Preparing hot and cold snacks and deli items to order.
• Carry out food preparation checks in line with food hygiene safety standards
• Cleaning of all back of house and kitchen preparation areas and equipment.
• Closing back of house area each day to our company standards.

What makes you our perfect Catering Assistant?

• Excellent communication skills.
• Great teamwork.
• Hardworking
• Shift flexibility including weekends.
• The ability to work well and efficiently under pressure.

The benefits!

• Competitive rates of pay
• Healthy work/life balance with no evening work
• Access to 100s of retail and lifestyle experiences and discounts
• Health Cash Plans
• Generous staff discounts
• 6 weeks Annual Leave per year


Sound Interesting?

If you think you’ve got what it takes and would like to join our team as a Catering Assistant, please click 'Apply’ now.