Total 68 Others level Customer Service job vacancies in Skipton, BD23 6AJ

Job Title: Complex Care Assistant Hourly Pay: £13.50 Location: Skipton Shift: 2 Nights per Week, 9 pm - 9 am (Wednesday and Friday) Are you an experienced Complex Care Assistant looking to make a real difference in a client’s life? Sonderwell is hiring compassionate care professionals to join our team in Skipton, where you'll provide essential support to clients with complex care needs. With specialised training and ongoing support, we ensure you have all the tools to succeed in this rewarding role. Why Work as a Complex Care Assistant at Sonderwell? As a Complex Care Assistant, you’ll be instrumental in supporting clients with unique health requirements, enabling them to live as independently as possible. Join our caring, supportive team and gain access to specialised training tailored to complex needs like seizure and epilepsy management and medication administration. This role is perfect for compassionate individuals who are patient, adaptable, and committed to providing outstanding personal care. Key Responsibilities: Provide high-quality, one-on-one care for clients with complex needs, offering both physical and emotional support. Assist clients with daily living activities, which may include personal hygiene, mobility, and social support. Manage complex medical requirements, such as seizure care, epilepsy management, and medication administration. Build meaningful connections with clients and their families to ensure a supportive and trusting environment. What We Offer: Comprehensive Training: Access to both online and in-person training specific to complex care, with opportunities to earn a relevant NVQ. Flexible Opportunities: Night shifts (2 nights weekly) with the option for more hours if available. Supportive Work Environment: Work alongside a dedicated team and have 24/7 access to a Care Coordinator or Nurse Manager. Exclusive Resources: Use our "Carer App" for easy access to important updates, insights, and helpful information. Referral Rewards: Receive bonuses for referring others who join our team. Well-Being Support: Access to an employee assistance program focused on supporting your mental and emotional well-being. Inclusive and Supportive Workplace At Sonderwell, we are dedicated to building an inclusive environment that reflects the communities we serve. We welcome applications from people of all backgrounds and are committed to making reasonable accommodations to support applicants with disabilities. Apply Today! If you’re ready to make a positive impact as a Complex Care Assistant and join a team that values dedication, compassion, and excellence, click the "Apply Now" button below. Let us know if you need any adjustments during the application process; we’re here to ensure an equitable and fair hiring experience. Apply now and start a fulfilling career in complex care with Sonderwell! #Sonderwell We are Sonderwell At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.

Job Title: Complex Care Assistant Hourly Pay: £13.50 Location: Skipton Shift: 2 Nights per Week, 9 pm - 9 am (Wednesday and Friday) Are you an experienced Complex Care Assistant looking to make a real difference in a client’s life? Sonderwell is hiring compassionate care professionals to join our team in Skipton, where you'll provide essential support to clients with complex care needs. With specialised training and ongoing support, we ensure you have all the tools to succeed in this rewarding role. Why Work as a Complex Care Assistant at Sonderwell? As a Complex Care Assistant, you’ll be instrumental in supporting clients with unique health requirements, enabling them to live as independently as possible. Join our caring, supportive team and gain access to specialised training tailored to complex needs like seizure and epilepsy management and medication administration. This role is perfect for compassionate individuals who are patient, adaptable, and committed to providing outstanding personal care. Key Responsibilities: Provide high-quality, one-on-one care for clients with complex needs, offering both physical and emotional support. Assist clients with daily living activities, which may include personal hygiene, mobility, and social support. Manage complex medical requirements, such as seizure care, epilepsy management, and medication administration. Build meaningful connections with clients and their families to ensure a supportive and trusting environment. What We Offer: Comprehensive Training: Access to both online and in-person training specific to complex care, with opportunities to earn a relevant NVQ. Flexible Opportunities: Night shifts (2 nights weekly) with the option for more hours if available. Supportive Work Environment: Work alongside a dedicated team and have 24/7 access to a Care Coordinator or Nurse Manager. Exclusive Resources: Use our "Carer App" for easy access to important updates, insights, and helpful information. Referral Rewards: Receive bonuses for referring others who join our team. Well-Being Support: Access to an employee assistance program focused on supporting your mental and emotional well-being. Inclusive and Supportive Workplace At Sonderwell, we are dedicated to building an inclusive environment that reflects the communities we serve. We welcome applications from people of all backgrounds and are committed to making reasonable accommodations to support applicants with disabilities. Apply Today! If you’re ready to make a positive impact as a Complex Care Assistant and join a team that values dedication, compassion, and excellence, click the "Apply Now" button below. Let us know if you need any adjustments during the application process; we’re here to ensure an equitable and fair hiring experience. Apply now and start a fulfilling career in complex care with Sonderwell! #Sonderwell We are Sonderwell At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.

Hours:

35 hours per week - shift patterns supporting department operating times with occasional Saturday morning shifts on a rota basis.

This role requires a set start date. Any successful candidates would be due to join on Monday 13th January 2025, complete 3 weeks of training with limited holiday or appointment clashes.

Hybrid and flexible working considered after completion of training, dependent on role performance and business needs.

Interviews will be held W/C 25th November 2024

Salary:

£21,850 Per Annum

Closing Date:

Sun, 24 Nov 2024

Are you looking to work in an award-winning contact centre that puts its people first supporting them with their ongoing growth and professional development?

The Homes Customer Contact team can be the start of your career within Mortgages, we’ve been ranked as one of the best big companies to work for, and provide opportunities for progression with many of our leaders, trainers, SME’s and Mortgage Advisers starting their journeys here!

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

Within our Homes Finance Business you’ll find departments such as, Operations, Products and Proposition, Mortgage Lending, Homes Finance Advice, Business Development and Homes – Customer Contact. Upon completion of training you’ll be joining one of our Customer Contact Teams, with an experienced Team Leader, seniors and other new starters alike.

You’ll work with teams from across Homes Finance and beyond, such as, Credit Management, Direct Lending, Underwriting, Customer Communications, Customer Resolution, Mortgage Servicing and Quality Assurance.

What’s In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

• Annual discretionary bonus scheme

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Matching employer pension contribution (up to 10% per annum)

• Colleague mortgage (conditions apply)

• Salary sacrifice scheme for hybrid & electric car

• A commitment to training and development

• Private medical insurance for all our colleagues

• 3 paid volunteering days per annum

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

Training and Onboarding

We’re committed to ensuring you’ve the right tools to service our customers, that’s why you’ll go through 3 weeks of initial training with one of our expert Trainers, and a further 4-week transition period with the guidance of one of our Support Specialists.

You’ll learn all about Skipton, our Mortgage products, services, and processes. You’ll participate in online learning, call listening and shadowing, alongside meeting colleagues from key teams across the Society.

What Will You Be Doing?

As a Customer Service Adviser within our Homes business, you’ll be on the front line in a fast-paced mortgage environment having meaningful conversations with brokers or directly with our customers about their mortgage accounts.

Main aspects of the role will involve handling inbound calls, working closely with various departments ensuring we fulfil our customers’ needs, servicing mortgage payments, confirming relevant information and offering a high level of customer service.

Key role aspects:

• Learning, retaining, and relaying our internal relevant mortgage information and processes

• Answering queries from customers, completing basic transactions and amendments to customers mortgage products

• Having positive conversations with our customers about varying financial products

• Identifying additional products and services we may be able to offer, such as financial planning for the future and Home Insurance, where applicable to the customer

• Being the first point of contact to help support our customers with their complaints through investigation and potential offers of resolution

• Identifying and supporting our customers with their vulnerabilities

• Consistently offering a high level of customer service to our new and existing Homes customers

Your conversations will be measured on service level agreements, customer experience, outcome, and potential customer financial opportunities, whilst delivering an excellent customer experience.

What Do We Need From You?

Our colleagues come from all walks of life and so do our customers. You’ll need to be adaptable, curious, and empathetic, be able to think on your feet and build great rapport.

We're looking for people with:

• Customer service experience

• Strong communication skills

• Ability to build and maintain relationships with internal and external stakeholders such as Brokers

• A drive to provide positive journeys and deliver the right outcome first time

• Enthusiasm to develop in role capabilities and new skills

• Ability to follow processes and procedures, designed in line with regulation and customer experience

Right to Work

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.

We have assessed this role and unfortunately it does not meet the Home Office criteria that would allow the Company to sponsor a successful candidate under the Skilled Worker route. Therefore the successful candidate must be able to demonstrate the right to work prior to interview without sponsorship by the Company.

ABOUT THE ROLEAs a Bank Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Head of Maintenance at a Barchester care home, you'll make sure we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. Creating a warm and welcoming atmosphere is part of our commitment to delivering first-class care and support. You can expect plenty of variety as a Head of Maintenance with us. You'll turn your hand to all sorts of tasks within the care home building as well as in the gardens and grounds. That could mean fixing a leaky tap one minute and planting some new bulbs the next. You should be comfortable working alone, leading a team and supporting the General Manager with annual budget planning. We'll also need you to liaise with contractors on jobs that fall outside the expertise of your team. ABOUT YOUThe wellbeing of our residents will be your number one priority as a Head of Maintenance at Barchester you'll make sure all work is carried out with sensitivity to their needs. With hands-on experience of property maintenance, you'll have at least one trade skill and, ideally, a proven ability to undertake a wide range of maintenance tasks. You should be reliable and flexible when it comes to your working hours. This role also calls for a full UK driving licence, IT literacy and GCSEs in Maths and English (or equivalent). REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your maintenance and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 3231

ABOUT THE ROLEAs a Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive salary plus our sector-leading benefits and rewards package including: NMC registration paid every year Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Nurse Mentor' and Refer a Friend' bonus schemes Offer to pay Health & Care Worker Visa immigration fees (for eligible nurses) And so much more! If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Bank Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

A £2,000 'Golden Hello' Welcome Bonus is just one of the ways we'll reward you when you join Barchester in this role ABOUT THE ROLEAs a Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive salary plus our sector-leading benefits and rewards package including: NMC registration paid every year Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Nurse Mentor' and Refer a Friend' bonus schemes Offer to pay Health & Care Worker Visa immigration fees (for eligible nurses) And so much more! If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Bank Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Peripatetic Nurse (RGN/RMN) at Barchester, you'll travel across your region to deliver the high clinical standards we're known for. We'll look to you to lead a multi-disciplinary team to make sure that on each shift, at every location, all of our residents get the highest quality care. You can expect a wide range of responsibilities, from making sure new residents are settling in, to helping advance your team members' skills, and developing care plans that are tailored to our residents' physical and mental needs. As a Peripatetic Nurse, you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUTo join us as a Peripatetic Nurse, you'll need to be a Registered Nurse (RGN/RMN) with a current NMC registration and a teaching, mentoring or supervision qualification. A strong, up-to-date clinical knowledge is important, as is a good understanding of key regulatory frameworks, including the safe administration of medicines, Royal Pharmaceutical guidelines, and NMC standards. We'll also look for a successful track record of producing care plans and detailed risk assessments. Dedicated and ambitious, you'll be able to lead by example your can-do approach and excellent communication skills will motivate the teams in each Barchester care home you work with. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive salary plus our sector-leading benefits and rewards package including: NMC registration paid every year Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Nurse Mentor' and Refer a Friend' bonus schemes And so much more! If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.

ABOUT THE ROLEAs a Peripatetic Nurse (RGN/RMN) at Barchester, you'll travel across your region to deliver the high clinical standards we're known for. We'll look to you to lead a multi-disciplinary team to make sure that on each shift, at every location, all of our residents get the highest quality care. You can expect a wide range of responsibilities, from making sure new residents are settling in, to helping advance your team members' skills, and developing care plans that are tailored to our residents' physical and mental needs. As a Peripatetic Nurse, you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUTo join us as a Peripatetic Nurse, you'll need to be a Registered Nurse (RGN/RMN) with a current NMC registration and a teaching, mentoring or supervision qualification. A strong, up-to-date clinical knowledge is important, as is a good understanding of key regulatory frameworks, including the safe administration of medicines, Royal Pharmaceutical guidelines, and NMC standards. We'll also look for a successful track record of producing care plans and detailed risk assessments. Dedicated and ambitious, you'll be able to lead by example your can-do approach and excellent communication skills will motivate the teams in each Barchester care home you work with. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive salary plus our sector-leading benefits and rewards package including: NMC registration paid every year Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Nurse Mentor' and Refer a Friend' bonus schemes And so much more! If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.

IMMEDIATE START - Full time hours available for an experienced complex needs carer, earning £450+ per week.

You will be working within a beautiful house within the Horninglow area of Burton with ease access to major roads. Throughout your shift you will be caring for the needs of a single active and engaging resident who has a great personality.

Your duties will include:
- Following the carefully developed care plan
- Conduct personal care activities
- Engage with the service user, being a “mate” while maintaining a professional approach
- Domestic duties
- Administrating medication
- Recording observation checks

This role has become available as one of the longstanding team members is retiring so if you are an outgoing, bubbly character looking for a permanent role then this is the one for you!

To be suitable for this position you must have:

- An Enhanced DBS Certificate (Ideally registered on the update service)
- Up to date mandatory training certificates
- Full up-to-date CV
- A minimum of 3 months experience working within a hands-on care role
- A referenceable work history
- A bubbly and outgoing personality and a true passion to make the lives of those under your care as fulfilling as possible.
- Full UK driving licence

**Please note that we do not offer sponsorships**

This is a temporary to permanent role for the right candidate

You will initially be working day shifts as per rota, with a pattern of 1 weekend off, 1 weekend on. After you have received full training (approx. 6 months) you will also provide night-time cover as part of your shift patterns.

Hours include:
09:00 to 20:00
09:00 to 14:00
14:00 to 20:00

You will be paid £12.50 per hour with pay further increasing after 13 weeks

Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Business Support Officer to join the Adult Social Care team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.
Your new role
As a Business Support Officer, you will be supporting the team by ensuring service agreements have been created on the system. In this job, you will also be accurately updating details on client databases, and managing various cases.
Throughout this job, you will be working closely with the adult social care team to manage records and complete any day-to-day tasks to support your colleagues.
What you'll need to succeed
You will need experience of working in a busy administrative environment where you can prioritise your workload and have excellent time management skills. In addition, you will need to demonstrate exceptional organisational skills to ensure enquiries are responded to in a timely manner. You will need to portray strong teamwork skills and show that you are a valuable team player.
In addition, this role will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.
What you'll get in return
This is a full-time, temporary job based in Birmingham. This is a temporary contract but may be open to extension. This job is a Grade 3 position, with a rate of £13.45 (PAYE), paid on a weekly basis.
At Hays, we are here to support you developing your career and grow to your potential. Therefore, you will have an assigned consultant who will support you throughout your journey. You will have access to our exclusive training to enhance your skills as well as exclusive job opportunities in Local Authorities where you can apply these skills.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. Craven College offers full-time courses for 16–18-year-olds, apprenticeships, courses for young people with special educational needs, part-time courses and degree level courses with a mission statement of ‘enriching lives through learning’. Tyro Training is our commercial training division which offers a wide range of training courses for both individuals and businesses in Skipton.

We continuously invest in our excellent, industry standard facilities with a new £1.6m purpose-built Animal Management Centre on our Aireville Campus followed in 2022 by the construction of new equestrian facilities including an international sized arena and outdoor warm up area.

We are currently seeking to employ a committed and motivated Lead Customer Service Officer, to function as an effective team member within the Customer Services Department and to provide input into the development of the customer service process and suggestions for continuous improvements of service. To provide a highly responsive and customer focused ‘One College’ response to enquiries and admissions. To deputise for the Customer Service Manager in their absence. The ideal candidate will lead in identifying and implementing team training requirements, and to ensure any training systems are complied with and are effective. The ideal candidate will also deal with customer enquiries effectively, in a positive, professional manner via telephone, webchat, face-to-face, email and letter, processing or directing as appropriate in a busy, high volume customer-focussed environment, logging, tracking and ensuring satisfactory resolution.

Essential requirements:

• NVQ Level 2/3 qualification in Customer Service, Information, Advice and Guidance or willingness to work towards, or experience of providing information, advice and guidance;
• Excellent range of administrative skills to include word processing, spreadsheets, databases, internet, email, Teams.
• Experience of working in a busy, high-volume, face-to-face and other channels, customer focussed environment setting with excellent customer service skills.
• Demonstrable evidence of skills, and a commitment to a high quality customer service. Strong desire for continual improvement of the customer’s experience.
• Excellent organisational and interpersonal skills, with the ability to communicate at all levels and a pleasant telephone manner.
• Ability to interpret and present full and accurate information, both verbally and in written format, in a clear manner.
• Ability to interpret and apply procedural and guidance notes and instructions.
• Experience of planning, organising and prioritising work to meet pre-determined deadlines.
• Ability to produce work to a consistently high standard, under pressure to meet changing deadlines and deliver on schedule.
• Experience of working on own initiative with minimal supervision.
• Able to work under pressure in an environment where change is a constant feature, and to manage own and others stress effectively.
• Ability to deal with personal information in a confidential and sensitive manner.
• Willingness and ability to build and maintain strong internal and external working relationships alongside functioning effectively as part of a team being supportive of other team members to work cohesively together.
• Ability to relate to young people, with an interest in their future development.
• Willingness and ability to work flexibly to meet the needs of the College.
• Willingness to undertake Level 2 qualification in numeracy and literacy.

This is an excellent opportunity to join a friendly college in North Yorkshire with fantastic facilities, excellent CPD opportunities and a great working and learning environment.

Craven College is committed to equal opportunity in the provision of services, employment, and educational opportunities. Applications are considered on merit and are welcomed from all suitably qualified applicants.

Where specific qualifications are required for the position for which you have applied, it will be necessary for you to produce certificates for verification. You should give full details of all examination results and grades. If you are unsure about your results or grades you should indicate this. You should also include any qualifications which you are currently working towards and any non-examined, but relevant, training and development. Teachers are required to complete details of teaching qualifications.

A disclosure check with the Disclosure & Barring Service will be undertaken for this post.

We’re committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect staff and volunteers to share this commitment.

For further information including a full job description and to apply, please visit our website www.craven-college.ac.uk/jobs

If you have not heard from us within 28 days of the closing date on this occasion you have not been shortlisted. However please feel free to apply for futures roles as appropriate.