Total 112 Others level Customer Service job vacancies in Scunthorpe, DN15 6SS

Partner Support Team Manager (Helpdesk) - Nisa
£24,000 to £38,500 plus benefits (Work Level 6B)
Scunthorpe, in this role you'll be working in a hybrid way, splitting your time between home and the office in Scunthorpe at least twice a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy)

We're looking for a Partner Support Team Manager to join us at Nisa and help us to deliver a best-in-class customer service to our retailers. We'll also look to you to oversee the business reception duties and Consumer Queries. You'll support with the training and development of nine colleagues and monitor the day-to-day output of tasks making sure we are adhering to business requirements and our retailers get everything they need to give shoppers a great experience

What you'll do
- Understand and lead the day-to-day tasks for a team of ten direct reports, taking on all line management responsibilities for these colleagues: coaching, developing, and supporting their professional development
- Monitor team performance to make sure we are meeting business needs and identify any learning and development needs
- Investigate and solve any issues that may arise day to day and implement preventative measures for future
- Understand compliance legislation and consider future risks; you'll update procedures in line with legislation and upskill the team accordingly
- Lead or be involved in continuous improvement projects

This role would suit people who have
- Experience of coaching, mentoring, and developing a team with the ability to clearly communicate
- Good IT skills particularly proficient in Excel (Pivot tables, complex formulas)
- Experience of working alongside and supporting a variety of external partners
- An organised and accurate approach to workload

Why Co-op?
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- Access to a subsidised onsite gym (at our Manchester HQ)
- Coaching and training to support your career development
- Wagestream app - giving you access to a percentage of your pay as you earn
At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing
Please note that we may close applications for this role early.
As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.

Options Autism are hiring a House Manager in Roxby, near Scunthorpe!

Role: House Manager

Salary: £30,420.16 per annum

Hours: Full Time, Permanent (43 hours per week, 7 day rota)

Location: Roxby, Lincolnshire

The Opportunity

Our next House Manager will have:

Mandatory: Level 2 NVQ Health and Social Care – Adults or equivalent qualification (willing to work towards Level 3 NVQ Health and Social Care)
Previous experience of working in a residential setting
Experience of leading and motivating teams
Ability to effectively train individuals and groups
Some of your duties will be as follows:

supporting the Registered Manager and Deputy Manager in the smooth running of the home
supervising a team of dedicated Adult Support Workers and Team Leaders
working as a proactive role model within the team
For a full list of duties please see the job description attached.

The Location

Options Autism are looking for a House Manager to join our team at Roxby House which is a specialist service, rated CQC Outstanding, which offers high quality support and accommodation for adults with autism, complex needs and/or learning disabilities.

Your work will be challenging and rewarding in equal measure. Working in a support environment where we maintain a strong safeguarding culture, individuals are listened to, respected, and involved in as many decisions as possible.

We are based in Roxby, Near Scunthorpe and are within commutable distance of Scunthorpe, Brigg, Broughton, Winterton and surrounding villages and towns

Options Autism is a national provider of specialist education, care and therapeutic services for individuals with autism, complex needs and learning difficulties. We provide a person-centred approach to education and support, looking at the full needs of the individual and adapting our approach accordingly.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

How we reward you

We want our residents to have the best care possible, and therefore you’ll receive an exceptional rewards package including:

£30,420.16 per annum
Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
Earn £1000 by referring a friend
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
How to Apply

1. Click Apply and follow the on-screen instructions

2. Visit our website at www.outcomesfirstgroup.co.uk/jobs/ where you can sort all our live vacancies to find one that is most relevant to you - Search by Role, Location or even distance to your own home to find your perfect job!

Options Autism is part of Outcomes First Group. We are committed to the safeguarding and promoting the welfare of children, young people and adults. All successful applicants will be subject to a free fully Enhanced DBS and reimbursement of the Update Service Fee.

*Ts and Cs apply

Options Autism are currently hiring a Team Leader in the Scunthorpe region!

Role: Team Leader - Days

Salary: Up to £33,070.44 (depending on experience and qualifications)

Hours: Full-time; Permanent (43 hours per week – 4 week rolling rota)

Location: Roxby, Scunthorpe, Lincolnshire

How we reward you

We want our occupants to have the best support possible, and therefore you’ll receive an exceptional rewards package including:

Salary: Up to £33,070.44 (depending on experience and qualifications)
Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And market leading benefits offered through our Flexible Benefits Platform Vista that enable you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad, to use at high street stores, events, cinemas, restaurants and more!
Critical illness cover
And that’s not all, we place the outcomes of the children and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

The Opportunity

Our next Team Leader will be someone who has:

Mandatory: NVQ Level 2 Health and Social Care – Adults or equivalent
Experience of working in a similar setting
Working knowledge of relevant legislation
Experience of leading and motivating teams
Ability to effectively train individuals and groups
The Opportunity

We currently have an opportunity to join us as Days Team Leader for our service Options Roxby House based in Roxby, North Lincolnshire.

The successful applicant will be supporting the Registered Manager and Deputy Manager in the smooth running of the home, supervising a team of dedicated Adult Support Workers, and working as a proactive role model within the team.

Roxby House is a specialist residential service, rated CQC Outstanding, which offers high quality support and accommodation for adults with autism, complex needs and/or learning disabilities. Your work will be challenging and rewarding in equal measure. Working in a residential environment where we maintain a strong safeguarding culture, individuals are listened to, respected, and involved in as many decisions as possible.

Options Autism is a national provider of specialist education, care and therapeutic services for individuals with autism, complex needs and learning difficulties. We provide a person-centred approach to education and support, looking at the full needs of the individual and adapting our approach accordingly.

How to Apply

Click Apply and follow the on-screen instructions
Visit our website at www.outcomesfirstgroup.co.uk/jobs/ where you can sort all of our live vacancies to find one that is most relevant to you - Search by Role, Location or even distance to your own home to find your perfect job!
Options Autism is part of Outcomes First Group. We are committed to the safeguarding and promoting the welfare of children, young people and adults. All successful applicants will be subject to a free fully Enhanced DBS and reimbursement of the Update Service Fee.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

#1

Before applying, please view the attached job description and person specification to view the full details about the role. If you are interested in this exciting apprenticeship opportunity, please review the attached eligibility document.

A Vacancy at Rotherham Doncaster and South Humber NHS Foundation Trust.


The Acute Care Support Worker will be expected to work as part of the Acute Pathway Team under the direction of the Service Manager for the Acute Care Pathway. They will facilitate the smooth running of the section 136 Suite along with supporting the Crisis Resolution and Home Treatment Team and ward areas in line with the Trust standards and policies.

RDaSH are offering this post alongside the opportunity for you to complete an apprenticeship qualification [relevant to your role]. As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

The post holder will liaise and communicate effectively with relatives, community colleagues, other allied health professionals, external agencies, and medical/nursing staff.

The post holder will be expected to maintain confidentiality and adopt a positive attitude towards staff, patients, external agency staff and relatives at all times.
• Liaise with the Police, Approved Mental Health Practitioners to organise Section 136 assessments.
• To support the patient in the Section 136 suite whilst the Mental Health Act Assessment takes place.
• To liaise with Police and senior staff regarding Section 136 advice.
• Provide written documentation in the patient records, which details progression to discharge.
• Answer the phone and deal with requests for information, referrals into the Access Team and support to people in distress, whilst maintaining a professional manner and ensuring confidentiality.
• Communicate effectively with relatives/carers.
• Relay timely messages to other members of staff and escalate any risk issues.
• Build effective relationships with other Allied Health Professionals to ensure seamless transitions of care.
• To undertake work that will help facilitate discharge of patients from the ward.
• To identify beds for patients requiring admission.
• To assist the relevant professional during assessment, treatment and intervention where required.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf

Before applying, please view the attached job description and person specification to view the full details about the role.

If you are interested in this exciting apprenticeship opportunity, please review the attached eligibility document.



This advert closes on Wednesday 6 Nov 2024

Proud member of the Disability Confident employer scheme

The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements. To provide the FIRST point of contact for patients on arrival in the practice. To provide assistance and help to patients in a courteous and professional manner. To perform administrative duties as necessary, for the efficient running of reception. To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming To answer telephones promptly ensuring that all in-coming lines are covered at all times To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary Advise patients of any actions or advice requested by Clinicians Signposting patients appropriately to most appropriate services Undertake a variety of administrative duties including, scanning, photocopying and filing Tidying of Reception area Dealing with Home visit requests Accurately maintain patients' basic demographic data on computer Take, record and action telephone messages, promptly, accurately, and appropriately and deal with any follow up actions Understand and adhere to all practice procedures and protocols relevant to your role Change doctors names in waiting room and on doors if necessary Check the Duty Dr and or GP Registrar aware of all planned and approved visits Print FP10 and labels as required for repeat medication requests Understanding practice policies and protocols Work with dispensary, admin and secretarial colleagues to ensure that enquiries and requests are handled as efficiently as possible Personal qualities The applicant should be able cope with working in a hectic environment Be helpful and friendly towards patients Have the ability to work as part of a team Be flexible and available to work This list is not exhaustive and can be amended to reflect the Practice needs

A fantastic chance for Class 1 Drivers!

We have a fantastic opportunity to start as a HGV 1 driver in a fruit and vegetable business.
Completing between 1 - 3 drops per day.

Successful HGV 1 Drivers will have:
- HGV 1 driving licence entitlement
- A valid UK CPC qualification
- A valid Digital Tachograph Card
- Have at least 3 months experience


Temp to perm position

Working Monday - Friday.
Starting at 03:00

Paying £16.00 per hour
Please note we do not accept visa sponsorships.

Salary:Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) £23,615 pro rata per annum + enhancements Hours/Contract:Part Time 22.5 hours per week (shifts 9am 5pm) Contract Type:Permanent Based:Newcastle Hospice Closing date:10th November 2024 Interview date:W/C 4th December 2024 The Marie Curie Wellbeing Centre offers a range of services and therapies to support those with a life limiting illness, and their families, to live their best life, emotionally, physically, practically and spiritually. Our services and therapies can be used alongside conventional medicine and can help to reduce side effects and improve wellbeing and quality of life. Marie Curie provides free specialist support and care for patients with cancer and other life limiting conditions, and their families. We aim to give patients the best possible quality of life, meeting their medical, spiritual and social needs, while also providing their families with the emotional support they need. What we are looking for: Excellent communication skills, with the ability to work within a team. Flexible approach to working patterns (Shifts will be Mon-Fri, days only) Recent experience in a health/social care setting Empathy and an understanding of issues encountered by patients with palliative care needs Health and Social Care S/NVQ Level 2/3 qualification or an equivalent certificate/diploma in, or be willing to work toward Marie Curie Benefits Package Season ticket loan for travelling to and from work Defined contribution schemes for Pension(the charity will match your contribution up to 7.5%) Marie Curie Group Personal Pension Scheme Loan schemes for bikes; computers and satellite navigation systems Introduce a friend scheme Help with childcare cost (T & C's apply) Entitled to Marie Curie Blue Light Card Entitled to Benefit Hub Discount Scheme Life assurance for all employees What's in it for you Annual leave allowance:27 days plus 8 public holidays (pro rata) Annual leave aligned to NHS (subject to eligibility, which must be most recent continuous service immediately prior to joining MC with no breaks of service) Competitive Policy for parental/sick Leave Continuous Professional development (Marie Curie supports and encourages personal and professional development) Industry leading training programmes Flexible Working Free DBS Free Uniform Generous enhancements: 41% x your basic salary per hour paid for Saturdays & weekday night duty (8pm to 6am) 83% x your basic salary per hour paid for Sundays and Public Bank Holidays Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyones unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity. Were committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via recruitment@mariecurie.org.uk This role will be subject to receiving a satisfactory enhanced DBS check. We reserve the right to close this vacancy early. Agencies need not apply.

Salary: Marie Curie Clinical Pay Scale Band 5 (aligned with AFC)£29,970 - £36,483 per annum + enhancements (pro rata) Hours/Contract:Part time 22.5 hours per week (shifts Monday to Friday 8.30am 4.30pm) Contract Type: Permanent Based:Marie Curie Newcastle Hospice Closing date:10th November 2024 Interview date:W/C 25th November 2024 As a Marie Curie Nurse based in the Wellbeing Centre, you will provide high quality nursing care and participate in the assessment, planning, implementation and evaluation of the care needs for the patient group in an outpatient setting. You will work with the Wellbeing Centre team, using a person centred approach and evidenced based practice, to assess, plan, implement, coordinate & evaluate patient care. You will also provide emotional, psychological and spiritual support for patients and their family and / or carers and liaise with other care providers both internally and externally to Marie Curie. You will be expected to administer medication and treatment as prescribed in accordance with the NMCs and the Charitys policies and guidelines. The Wellbeing Centre offer a range of services and both 1:1 and group work with patients. What we are looking for: RGN level 1 registration Ability to demonstrate an understanding of palliative care and the needs of patients with complex symptoms Ability to undertake a holistic, person-centred assessment Ability to work as part of a wider MDT Forward thinking with excellent communication skills Marie Curie Benefits Package Season ticket loan for travelling to and from work Defined contribution schemes for Pension(the charity will match your contribution up to 7.5%) Marie Curie Group Personal Pension Scheme Loan schemes for bikes; computers and satellite navigation systems Introduce a friend scheme Help with childcare cost (T & C's apply) Entitled to Marie Curie Blue Light Card Entitled to Benefit-Hub Discount Scheme Life assurance for all employees What's in it for you: Annual leave allowance: 27 days plus 8 public holidays (pro rata) Annual leave aligned to NHS (subject to eligibility, which must be most recent continuous service immediately prior to joining MC with no breaks of service) Competitive Policy for parental/sick Leave Continuous Professional development (Marie Curie supports and encourages personal and professional development) Industry leading training programmes Flexible Working Free DBS Free Uniform Generous enhancements: 30% x your basic salary per hour paid for Saturdays & weekday night duty (8pm to 6am) 60% x your basic salary per hour paid for Sundays and Public Bank Holidays Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences. This role will be subject to receiving a satisfactory Enhanced criminal record check. We reserve the right to close this vacancy early. Agencies need not apply.

Before applying, please view the attached job description and person specification to view the full details about the role. If you are interested in this exciting apprenticeship opportunity, please review the attached eligibility document.

A Vacancy at Rotherham Doncaster and South Humber NHS Foundation Trust.


We currently have an opportunity for a highly motivated and experienced administrator to work within the Inpatient Mental Health Services based in Scunthorpe. The service works with individuals with mental health problems and is made up of a range of staff, including social workers, occupational therapists, nurses, psychiatrists, psychologists, as well as administrative support, which is vital to the running of the service. The work is both varied and interesting and you will be a valued member of a supportive team.


RDaSH are offering this post along side the opportunity for you to complete an apprenticeship qualification [relevant to your role]. As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

The successful applicant will be required to provide a full range of, administrative and support services, based within a busy reception area. This will include the preparation of confidential correspondence, arranging and taking minutes of meetings, typing, inputting and retrieval of data on Health and Social Services systems and other varied office and organisational tasks. You should be able to demonstrate good interpersonal and communication skills and be able to manage competing demands and organise your work effectively to work to deadlines.

· To provide administrative support including general typing, data entry, photocopying/scanning documents & filing as required.

· To provide administrative support to the CRHT (Crisis Resolution and Home Treatment Team) for the scanning of documents and dealing with closures via the electronic patient database system.

· Undertake any photocopying and collation of Information Governance notes requests as required.

· To provide records for clinical staff as and when required via the service’s filing system or via the offsite storage system as directed by the line manager.
• To maintain entry and exit systems for the main building in line with Trust policies and procedures.
• To maintain accurate room booking diaries for effective planning.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf

Before applying, please view the attached job description and person specification to view the full details about the role.

If you are interested in this exciting apprenticeship opportunity, please review the attached eligibility document.


This advert closes on Wednesday 30 Oct 2024

Proud member of the Disability Confident employer scheme

We are seeking a dedicated and compassionate Brain Injury Support Worker to join our team in Scunthorpe, Lincolnshire. Our client is looking for someone that can support them on a part time basis with personal care such as showering and assisting with house hold chores. Working Hours: Monday - Friday: 10:00 – 14:00 Key Responsibilities: Engaging with personalised routines. Completing daily living activities, including personal hygiene and mobility. Administering medication and monitoring health conditions. Providing emotional support and companionship. Maintaining accurate records of care provided and reporting any changes in clients’ conditions. Collaborating with a range of healthcare professionals and family members to ensure comprehensive care. Requirements: Previous experience in a similar role. To be able to deal with challenging behaviours. Excellent communication and interpersonal skills. Compassionate, patient, and empathetic nature. Ability to work independently and as part of a team. Flexibility to work the specified hours. Valid Uk driver's license Benefits: Supportive and friendly working environment. Opportunities for professional development and training. Regular supervisions and Check Ins Both online and In-person training Training & Background Checks: An enhanced DBS check & full training will be provided prior to commencing work with our client and you will also be supported by our clinical lead nurse for the area. Our Safeguarding Commitment: Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work. #Libertatem Libertatem Healthcare The Libertatem Healthcare Group, part of Sonderwell, was established to provide the very best levels of care and support for clients who have sustained Personal Injuries or suffered from Medical Negligence.Operating on a national basis, Libertatem Healthcare Group can provide your clients with care and support wherever they are located. Our care and support packages put our client’s independence at the very centre of everything we do. The Libertatem Healthcare Group is rated OUTSTANDING with the Care Quality Commission and is a registered provider with CIW in Wales.

For more detailed information, please read the job description linked below. As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide. Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees. We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen. Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients. We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/ In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement. We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

As a valued member of our team, the Service Engineers primary duties will be to carry out preventive and reactive maintenance on the Rail Delivery Fleet (RDF) at our maintenance depot.
As part of the Service Engineers role, you may also be required to attend a Local Distribution Centre (LDC) or on the rail infrastructure to undertake fault finding/repairs. In addition, and as part of our contractual obligations you will also be required to participate (on a shared rota basis) in providing a help desk service or separately undertake “standby” duties.
The nature of our work may on occasion require working unsociable hours, weekends and/or bank holidays.
The role will involve working outdoors in all types of climatic conditions.
Location
Based at our Scunthorpe depot and Network Rail infrastructure sites as required.
Outline of Job
1. To undertake scheduled maintenance activities effectively and efficiently, to include reactive maintenance and remedial works as required, to ensure the availability of the Rail Delivery Fleet to meet operational demands. All operational and maintenance activities shall be carried out in accordance with the vehicle maintenance instructions (VMI) and established good engineering practice.
2. Have knowledge and experience and be competent at working on and maintaining - diesel engines & associated equipment, hydraulic, electrical, PLC and electro/mechanical systems.
3. Have experience of electric, hydraulic, pneumatic, and mechanical system fault diagnosis. All rectification work shall be undertaken with a view to preventing a recurrence of the problem.
4. Ensure that all faults, repair, and other engineering data is fed back for record purposes clearly and concisely, along with the general condition of the equipment/plant, also ensure that time sheets, holiday requests, completed work orders, reports, spares requisitions etc are passed for processing in accordance with the local rules.
5. You will be required to gain a comprehensive working knowledge of the relevant equipment and control system operation, their interaction, as and when required imparting such skills and knowledge to the team for its benefit and those of the company.
6. On occasion you will be required to work at various locations within the UK, e.g., to attend a Local Distribution Centre (LDC) or on the rail infrastructure to undertake fault finding/repairs.
7. There will be a requirement to participate in a “standby” rota (covering the weekend period) or separately to provide telephone assistance (help desk) from Saturday to Friday. Both the “standby” and help desk service are undertaken by all maintenance personnel to meet the requirement of our client.
8. Assist with the integration of new/replacement/stand-in personnel into the team and maintain a positive interest in the welfare of the other team members.
9. Be prepared to carry out any work within capabilities.
Education Qualifications and Experience
Essential
· Minimum NVQ Level 3 or similar qualifications or experience in a relevant discipline.
· Engineering/maintenance background.
· Full UK Driving Licence.
Desirable/Beneficial
· Apprentice trained.
· Experience of working within the UK Rail Industry and/or track plant and systems.
· Personal Track Safety PTS Holder (this will be organised by the Company)
Specific in-house and external training and assessment will be provided to the individual, to ensure they meet the competency requirements to work on the equipment and associated tasks.
Key Accountabilities:
Ensure that the operation/maintenance and repair procedures are strictly adhered to and are carried out in a competent manner and to the required standards.
Ensure equipment is operated/maintained and repaired in an effective, efficient, and timely manner.

Provide communication either verbally or in writing which fully details the information that is required for the company and client records.
The company places a high priority and emphasis on the Health, Safety and welfare of its employees and its operations. You will be required to ensure that all Safe Systems of Work, risk assessments, Permit to Work etc are correctly followed, ensuring that all work is carried out to the correct working procedures and that safety rules are adhered to rigidly.
Relationships
Will work as a member of a team of multi-disciplined Service Engineers, liaising and collaborating with other personnel as required. They will work with the Maintenance Supervisor and other members of the company’s organisation and will also be expected to liaise in a professional manner with members of the Clients operational staff.
eputies
Applicable Deputies – Other Service Engineers or technical grades
Hours of work
Standard working week: 47.5 hours worked over 5 days (Monday – Friday) plus any additional hours as required.
Holidays
25 days annual plus 8 bank/public holidays
Safety Implications

Be aware of Health & Safety legislation and Railway Group Standards ensuring strict adherence to safety procedures and safe systems of work applicable to working in a railway environment. Actively participate in promoting safe working practices. The duties will require a high degree of manual dexterity and the ability to work under pressure.
Will have undergone and passed a Railway Group Standards, medical and drugs and alcohol tests as well as be willing to participate in any future random tests.
Will have completed and successfully achieved PTS.

Transport
A full driving licence will be a necessary requirement of the role.
A vehicle will be provided only when transport is required to fulfil your contractual duties (no personal use/commuting to normal place of work)
Potential career progression.
Maintenance Supervisor or other technical grades.

Must be eligible to work in the UK

Proud member of the Disability Confident employer scheme

Please view the attached job description and person specification to view the full details about the role.