Total 2,284 Others level Customer Service job vacancies in North Ipswich

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assure financial account and customer data is collected and managed through applicable software, financial and laboratory information management systems.
• Collect and compile data into applicable formats needed to perform bulk (mass) or individual billing actions.
• Establish and maintain good working relationships with Agency debt management specialists to ensure prompt settlement and resolution of debt.
• Utilize government issued purchase card and acquisition systems (e.g. IAS) according to procedures and policies to obtain services and supplies, and process invoices.
• Specific administrative duties include time and attendance timekeeper; processor a personnel actions such as within-grade increases, awards, and promotions.
• Schedule and coordinate domestic and International travel for meetings, conferences, and duty station relocation. Submitting travel requests, establishing reimbursement vouchers, and to resolve common travel related issues.
• Where requested coordinate or schedule repairs with the landlord or vendor. Provide financial information and data necessary for maintaining timely and accurate inventory of equipment and instruments.

The duties listed below are not all inclusive of the duties associated with this position.

The Lead Advanced Medical Support Assistant (AMSA)/Ward Clerk collaborates and communicates with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacist, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

The Lead AMSA/Ward Clerk performs administrative, receptionist, and other duties as assigned for the proper and timely treatment of patients on inpatient wards. They assist with clinic access contingency plans as conflicts with staffing and/or coverage occurs. The Lead AMSA/Ward Clerk may be required to cover in more than one inpatient ward/area. The Lead AMSA/Ward Clerk will assist in orienting and providing on the job training for new and current employees ensuring training requirements are met and acts as a liaison between staff and Supervisory AMSAs.

Supports patient safety standards using the correct Veteran's Affairs Identification of all patients using two forms of proper identification. The patient may also present the Veteran's Health Identification Card (VHIC) for identification.

Lead AMSA/Ward Clerk independently sets priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Lead AMSA/Ward Clerk will obtain assistance from Supervisory AMSA for any issues that may occur.

Communicates tactfully and effectively by phone, in person and in writing with external and internal customers. This may include preparing reports in various formats and presenting data to various organizational levels. As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services. A high degree of tact and diplomacy is required when dealing with veterans.

Has ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems and/or reports. Computer systems include but are not limited to: Veteran's Integrated Architecture Systems (VISTA) VISTA Scheduling Enhancement (VSE), Computerized Patient Record System (CPRS), Outlook Office Suite, Microsoft Teams, Bed Management Solutions (BMS), Bio Point, Internet browsers, etc. Incumbent must also have solid knowledge and be able to use several types of office equipment to include fax machines, multi-line phone system, printers and copy machines.

Incumbent must have knowledge of eligibility for VA healthcare, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) laws, and Non-VA Care programs.

When performing Lead AMSA/Ward Clerk duties as Patient Effects clerk, incumbent will follow the standard operating procedure for Patient Effects. This includes but is not limited to collecting patient property from the designated storage closet in the Emergency Department, properly tagging and labeling veteran property, and storing in patient effects area according to policy. When performing Lead AMSA/Ward Clerk duties as Patient Effects clerk, incumbent will ensure every veteran or clinical staff member taking belongings has signed in on the clipboard and signed for the valuable envelope if applicable before releasing veteran belongings.

The Lead AMSA/Ward Clerk is responsible for timekeeping and posting time daily for each employee. They are responsible for submitting proxy time submission when requested by the supervisor. Lead AMSA/Ward Clerks will enter premium pay requests as directed by Supervisors.

The Lead AMSA/Ward Clerk can grant clinic access for AMSA/Ward Clerks assigned to Inpatient units.

Incumbent will be responsible for checking VPFS for patient funds when veterans are discharging from inpatient unit. If funds are available, the AMSA/Ward Clerk will give veteran appropriate Patient Withdrawal of Funds Form 10-2675.

Work Schedule: Monday - Friday 8am - 4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

The incumbent is the Hospice and Palliative Care Coordinator and performs program coordination at least 25% of their time. Program Coordination responsibilities include; ensuring referrals from within the VA Health Care System are addressed appropriately, coordinating team meetings, ensuring effective communications with community hospice agencies for transitioning veterans, serving as a resource for VA staff that make community hospice referrals, and promoting competency in palliative care for all members of the Palliative Care Team and other clinical staff in the VA Health Care System.

Duties include, but are not limited to:

• Subject Expert - The position will be a subject expert for Advance Care Planning via Group Visits, understanding documentation for state and VA process. The position will be a champion for advancing conversations on Advance Care Planning. Subject expert on Life Sustaining Treatment Decisions and Goals of Care conversations.
• Groups - The position will complete regular groups for ACP-GV's. The position will demonstrate an understanding of group facilitation, development, and recruitment. When appropriate the position will utilize telehealth for groups.
• Coordination - The position will coordinate ADP-GV's development and implementation at the assigned facility and/or CBOC's. The position will provide facility education and Veteran recruitment for ADP-GV's. The position will provide training regarding ACP-GV's as requested.
• Psychosocial Assessment - The social worker will develop an assessment of the veteran, family, economic, community, and psychosocial support systems when clinically indicated.
• Clinical diagnosing using DSM-5 and ICD-10 behavior codes - Incumbent demonstrates knowledge in DSM-5 diagnosing and documents diagnostic impressions in psychosocial assessments when appropriate.
• Treatment Planning/Goal Setting - Incumbent demonstrates basic knowledge of psychosocial treatment modalities and demonstrates the ability to implement treatment modalities in working with individuals, families, and groups to achieve treatment goals.
• Therapy - Social worker will provide the veterans and their caregivers with ongoing psychotherapy (group and/or individual) and/or supportive counseling when appropriate. Incumbent is able to demonstrate the ability to utilize the DSM-V to ensure appropriate treatment recommendations.
• Referral to service providers - Throughout the course of treatment the social worker is the subject matter expert on VA and/or community resources.
• Resource Development - The social worker is responsible for developing a resource file of VA and community social service programs and will refer the veteran to needed services.

As the Administrative Support Assistant in this position, you will:

• Monitor and track obligations and expenditures throughout the budget execution phase.
• Process various transactions such as obligations, collections, distributions, reconciliations in the automated financial system.
• Prepare, edit, and finalize correspondence for office supervisors and managers.
• Provide assistance in the completion of records reviews, inventories, and dispositions in accordance with records schedule. Provide assistance organizing the district records library.
• Process daily incoming and out-going mail.
• Provide general information about the office and the lands managed by the Coos Bay District to the public both orally and in writing.
• Provide back-up manning for front reception desk operations.
• Host meetings and training classes.
• Prepare conference rooms or other venues for Timber Sales, or meetings of all kinds.

• Responsible for oversight, management, coordination, and trend analysis of the DoDEA Helpdesk Trouble Ticket System
• Conduct extensive coordination and collaboration with internal agency staff, including senior leadership, and external customer staff.
• Monitor, coordinate, prioritize, verify, classify, route, track and follow-up of all customer service requests and projects.
• Provide senior level customer support services to users at DSO/CSO and schools within the district
• Advise the Chief Global Customer Support Services, superintendent and school administrators on all services, maintenance, software applications and other IT matters. Oversee the operations and activities of Tier 1 Level Customer Support.
• Communicates the organization's overall strategic plan integrating team efforts by assigning and distributing work based upon overall customer and mission requirements.
• Train or arrange for the training of team members and methods and techniques of team building and working in teams to accomplish tasks or projects.
• Serves as the IT Customer Support Services Branch subject matter expert and POC to the District Superintendent, Assistant Superintendent, and School Administrators in coordination of IT policies and objectives for assigned desktop support personnel.
• Advise on the implementation of standard operating procedures, software and controls to ensure appropriate levels of security.

Duties include but not limited to the following:

• Lifecycle management of all medical systems such as life support, dialysis, and monitoring to include physical and network support.
• Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of Information Technology (OIT), Patient Safety, Sterile Processing Service (SPS), Logistics, Contracting, Informatics, and Environmental Management Service (EMS). Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end of life replacement in conjunction with clinical services.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including, but not limited to, The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).
• Documents all work performed in the computerized maintenance management system (CMMS). This documentation is completed in accordance with regulatory body requirements, the Office of Healthcare Technology Management (HTM) Documentation of Services policies and guidelines, and other VA requirements.
• Applies basic networking principles to resolve medical system communication issues including, but not limited to, node to server failures. Adheres to VA Medical Device Cyber Security policies and procedures in pre-procurement, during system implementation, and throughout the life of the system. Loads operating system (OS) and clinical application software as needed. Executes VA policy when responding to network incident response (due to infection, loss of services due to policy changes).
• As assigned, functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels. Uses knowledge of government contract procedures and documentation requirements to develop statements of work, sole source justifications, other applicable documentation (VA Form 6550, Independent Government Cost Estimate (IGCE), etc.) and to oversee vendor work. Collaborates with Logistics and Contracting to procure parts and services; functions as a purchase card holder, as required.
• Investigates, remediates and documents Repairable Medical Device (RMD) recalls and safety alerts issued through the VA Alerts and Recall Management System (ARMS) within established timeframes. Participates in local safety improvement processes such as Root Cause Analysis (RCA), safety work groups, and Environment of Care Rounds. Identifies hazards during routine job performance and takes action to ensure they are addressed and corrected.
• Maintains knowledge of the state of the art in medical technology, including scientific advances, network protocols, and vendor changes. Focuses on professional development in all areas of medical technology lifecycle management including technical skills. Knowledge and training is obtained from formal (conference, vendor-provided classes) or informal (magazines, articles, peer training) means.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Provides mentoring and technical training to peers and BESS at developmental levels.
• May be tasked with leading and managing installation or upgrade projects for medical devices and systems. This includes but is not limited to pre-implementation planning and coordination with end users, vendors, and other onsite support staff (OIT, Informatics, SPS, etc.)
• Additional duties are performed as assigned by supervisor related to maintenance, remediation, and tracking of medical systems (action items, special projects, etc.) to meet mission critical requirements. May be asked to assist in other administrative duties as well, including participating in hiring panels.
• Represents Biomedical/Clinical Engineering department on committees and in meetings as delegated by supervisor.

Duties include but are not limited to:

• Ensures that all elements related to per diem payments for State Veterans Home (SVH) Per Diem Program are accurately processed.
• Responsible for the administrative review of Veteran eligibility requirements for payment of per diem for nursing home level of care.
• Processes of applications for new Veterans admitted to a SVH or whenever a change in the Veterans' levels of care occurs.
• Processes payments to the SVH for care provided.
• Monitors and tracks SVH budgeting processes in collaboration with the Fiscal Department.
• Reviews and monitors the gains and loss report from the SVH.
• Uploads data from the National Portal and uploads data to the National Share Drive for auditing purposes.
• Completes quarterly audits.
• Participates in monthly per diem conference calls.
• Provides updates to all stakeholders as needed.
• Keeps up with programmatic changes communicated by the National Program Office and other per diem entities to ensure compliance with per diem responsibilities.
• Assists with other SVH Program duties.
• Perform other duties as assigned.
• Work Schedule: 8:00 AM-4:30 PM Monday-Friday
• Telework: Ad-hoc
• Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD020190
• Financial Disclosure Report: Not required

The purpose of this position is to provide assistance to the Service Chief in planning and administering the operations for the assigned Service. The incumbent of this position performs a wide variety of technical and administrative duties in support of Service operations and functions. Administrative and clerical duties are auxiliary to function and staff of the Senior Administrative Officer.

Major duties include, but are not limited to:

• Schedules appointments/conferences, and coordinates meetings.
• Performs clerical/administrative duties such as independently managing Chief Nurse calendar adhering to preferences and current commitments.
• Makes administrative arrangements as required to include travel, hotel, airline and rental car reservations, conferences or meeting rooms, equipment, supporting materials, files, and attendance for Chief and other staff.
• Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication.
• Edits letters, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard or form letters and replies to inquiries.
• Obtains and monitors the use of services, supplies, or equipment for the office.
• Prepares a variety of recurring reports, reviewing outgoing correspondence for proper attachments, or consolidating/coordinating submittals of information.
• Provides general clerical public contact support services such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, as well as similar information.
• Prepare specific phases of the Service operating and maintenance budget. Identifies and abstracts information from records for budget determinations and special studies and audits.
• Research records collects, gathers, retrieves, extracts, compiles, and consolidates accounting data and statistics, preparing required report(s) for the Service Chiefs signature within set timeframes.
• Receives budget allotments and serves as Fund Control Clerk - maintains and monitors budget fund control point data records of the service operations.
• Manages property records/equipment turn ins through Vista CMR (Consolidated Memorandum Receipt) menu.
• Performing other duties as assigned.