Total 89 Others level Customer Service job vacancies in L24 9NB

We have an exciting opportunity for an efficient administrator to support in our Community Care Division clinical teams.

The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.

The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.

The vacancy is based in 25 Goodlass Rd, Speke, Liverpool L24 9HJ, with occasional traveling to other sites.




• Process paperwork in desk tray/or if been emailed
• Patients Referrals
• Monitor team stock levels
• Ordering via NHS Supply Chain and ORACLE
• Minute taking
• Care Navigator Daily
• SIRS and Teams Channel - scanning / uploads and logging details
• Collection and storage or allocation of team stock
• Book staff / patient transport
• Ordering via I.T. Portal
• Ordering, calibration or repair of team Medical devices
• Any ad-hoc requests
• Answer Telephone Queries
• Booking of appointments and diary management for Clinical team.
• Sending appointment letters in a timely manner.
• Telephone calls to and from service users, stakeholders, and outside agencies.
• Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
• Daily maintenance of email inbox
• Attending monthly business meetings to record minutes and disseminate to team.
• Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
• Supporting Office Manager with required information in relation to the referrals received.
• Attending any ad-hoc meetings in relation to the team.

Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.





Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To provide a comprehensive and high quality secretarial/administrative support service undertaking a wide range of administrative tasks, including personal responsibility for a number of delegated tasks.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.


This advert closes on Thursday 21 Nov 2024

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 119 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.
• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.
• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• However, any former personnel with a time gap of up to 10 years can apply for this role, to which a time out waiver may be granted, subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Competitive entry level salary.
• Continuation of armed services pension or new pension if in receipt of full military pension already.
• Subsidised military accommodation available (SLA/SFA).
• Up to 30 Days Annual Leave (Pro Rata).
• Free medical/dental
• You choose your location.
• Home to duty payment subject to conditions (HDT)
• Up to 2 weeks Adventurous Training per year (not compulsory).
• Professional and personal courses available to advance you and your rank.

Job Types: Full-time, permanent.

Salary: Starting at £25,693.00 per year.

Schedule: 12 hour shifts on a structured shift system.

Experience: UK Military, minimum 3 years (required).

Further info: Visit

Website - https://www.army.mod.uk/who-we-are/corps-regiments-and-units/adjutant-generals-corps/provost/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

How to Apply: In the first instance please email us at

ArmyPM-MPGS-Recruitment@mod.gov.uk

including the following information;

a. Name.

b. Age.

c. Previous or current UK Military Service unit.

d. Previous or current UK Military Service time period / date left.


ArmyPM-MPGS-Recruitment@mod.gov.uk

Military Provost Guard Service (MPGS)

Our engineering specialist client based in Merseyside is currently recruiting for a Senior Mechanical Engineer to join their team.

This is a full time, permanent role based in Liverpool, offering between £45,000 - £55,000 for the right person.

The purpose of the role is to manage projects and to deal with all technical and construction issues relating to the Mechanical installation. You would also be required to attend monthly design meetings, assess contractor valuations, carry out site inspections, witness test installations and issue snagging reports.

You will have the ability to take a project from conception through to completion using prepared client brief documents as well as the ability to produce proposal documents. You should be able to convert this information into a working set of Mechanical drawings and Mechanical specifications both for tender and construction.

Candidates will be expected to:

• Have up to 8 years experience within an M&E Consulting environment.
• Be HNC or degree qualified. Chartered or working towards chartership.
• Have working knowledge of Autocad/Revit and IES.
• Lead schemes from inception through to completion and work to deadlines.
• Be capable of producing high quality Mechanical Services Design.
• Be a strong team player, who takes pride in their work and wants to progress their career.
• Help with the development of younger members of staff.

You must be competent and experienced in designing the following systems:

• Heating installations.
• Air Conditioning.
• Mechanical Ventilation.
• VRV/VRF Installations.
• Water Services.
• Soils & Wastes.

If interested or require further information please feel free to get in touch on 01772 208967 or via email at james.glover@Servicecare.org.uk

We are looking for Care Assistants to provide care for clients in their own homes within the South Liverpool area.

Pay rates – From £13 per hour PLUS Holiday pay PLUS Mileage PLUS Pension.

Working hours – AM shift – 06:45am – 3:00pm / PM shift 4:00pm – 11:00pm

You will be required to commute to the following areas – Knowsley , Huyton , Croxteth , Childwall , Wavertree, Bellevale, Mossley Hill, Aigburth, Halewood & surrounding areas.

Working Alcedo Care gives you:-

• Excellent pay rates from £13.00 per hour PLUS holiday pay PLUS pension
• Enhanced rate of pay for bank holidays
• Holiday pay and pension scheme paid separately to hourly rates, not hidden!
• Work/Life Balance we’ll work with you to agree what work days suit you best
• DBS payment scheme to help with added cost of a DBS
• £250 Bonus when you refer a friend to be an Alcedo Carer.
• Genuine healthcare career progression opportunities, including full support to complete NVQ qualifications
• Access to FREE confidential 24/7 wellbeing and mental health support

This role will include:

• Providing personal care (including bathing, dressing, toileting)
• Supporting clients with mobility and transfers, using appropriate equipment and techniques
• Administering and documenting medication
• Documenting care activities and reporting any changes in conditions to our branch teams.
• No previous experience is required as our in-house training team will ensure you are trained to the high standards of care we expect.

Skills and qualities required –

• Must be 18 or over
• Must be flexible and able to work within the hours of 6:45am – 11pm with some weekend work
• The right to work in the UK

Alcedo Care has been rated top 20 homecare provider in the UK for the past 5 years by our clients, a testament to the work of our amazing care teams. We’re a family owned company, and operate with family values at the heart of everything we do!

If you want to join a company that truly appreciates its carers, please apply now for an initial discussion.

Proud member of the Disability Confident employer scheme

Company: Service Care Solutions
Trust: Mersey Care NHS Foundation Trust
Location: Brushwood Care Home, Speke, Liverpool, L24

Position: Registered General Nurse
Specialisation: Dementia, Respite Care, Physical Disability

Shift Pattern: 7 days a week | Rotational | 8am - 4pm
Pay Rate: £21ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Regularly assess residents' health conditions, including vital signs, cognitive status, and general physical well-being, to detect changes or complications.
• Administer and monitor medications according to prescriptions, ensuring proper dosages and watching for adverse effects.
• Implement strategies to manage dementia-related behaviours, such as agitation, aggression, or confusion, in a compassionate and therapeutic manner.
• Regularly communicate with family members to update them on the resident's condition, discuss concerns, and provide education on dementia care.

Qualifications and Requirements:

• Fully enhanced, valid DBS
• Care home or bed unit experience.
• 12 months UK experience
• Must have PMVA training.

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£21ph LTD | £19.02 PAYE Inclusive | £16.97 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

An exciting opportunity has arisen to become an integral member of the recently established Patient Advice and Liaison Service (PALs), working closely with the Resolution Team, managing a case load of concerns and enquiries from our patients and service users.

We are committed to providing the required knowledge and skills to either start or continue your development in this field of enquiries and assessment of concerns raised with our service.

The successful candidate should have a keen interest in improvement, and enabling positive change and feedback throughout all areas of the service that NWAS provides. We work closely with service lines throughout NWAS, inclusive of Paramedic Emergency service, Patient Transport Service and Integrated Contact Centres. We would therefore welcome candidates with experience or knowledge of the services that NWAS provides, and those who can build on these already strong relationships needed to enhance feedback and learning from concerns raised.

Communication, both verbal and written is a key element of the role, as is excellent customer service skills. The successful candidate should be confident in speaking on the telephone, and is a core function of this role.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read and understood the job description and person specification before applying.


This advert closes on Tuesday 12 Nov 2024

Serve incredible food, enjoy incredible perks!

Belong in a team and thrive in service as a Food Service Assistant, with our dynamic catering team in Speke, Liverpool L24 9JW . Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you!

What you'll do:

• Provide excellent customer service to our corporate colleagues, clients and customers
• Assist in daily food preparation tasks, serving up our mouth watering menus
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Be a team player, collaborating with kitchen staff to ensure smooth operations
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today and start your journey with Sodexo!

Friendly customers. Vibrant communities. Exciting careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Food Service Assistant

• Monday-Friday 07:00 - 15:00
• 37.5 hours per week
• £12 per hour + Sodexo Benefits
• Free Car Park
• Full training and uniform provided

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Alcedo Care South Liverpool, part of the Alcedo Care Group, which is one of the fastest expanding health care providers in the North West Region is looking for an experienced Care Assessor to join its professional and dynamic Management Team.

We are looking for someone who is experienced in carrying out assessments of potential new clients in their own homes or other care settings.

You will be responsible for meeting with the clients, their relatives and possibly other healthcare professionals. You will fully assess their requirements and the support they require and develop a person-centred, comprehensive care plan.

We use the OneTouch electronic monitoring system which is fully integrated with all aspects of our client’s care plan and it will be your responsibility to ensure this is kept up to date, to an exceptionally high standard and ensure the system is at 100% compliance at all times.

Responsibilities include but are not limited to;

• New client assessments
• Maintaining care plans; including care management on OneTouch
• Participate in the on-call out-of-hours service, on a rotational basis alongside other members of the management team.
• Resolving alerts/Reducing alerts on the OneTouch system
• Care plan reviews and improving the quality of existing care plans
• Actioning audits carried out by the manager each month
• Complete weekly reports for the Registered Manager to be made aware of and sign off
• Support Care staff regarding their duties outlined in the care plan
• Liaise with our Care Coordinator to ensure staff/client compatibility

We are looking for someone who:

• Has an NVQ Level 3 in Health & Social Care
• Holds a full UK driving licence and has access to their own car.
• Is experienced in undertaking care assessments
• Previous Healthcare experience
• Is compassionate and caring.
• Will always represent Alcedo Care in a professional and dedicated manner
• Can communicate well
• Is computer literate
• Is hard-working and flexible

What we offer:

• Fantastic salary of £31,200 per annum.
• Holiday pay & pension.
• Mileage contribution.
• A great working environment with a “can-do” team ethos.
• Full training on the OneTouch system.
• Career progression.

Apply today & one of our friendly conultants will be in touch with you!

Proud member of the Disability Confident employer scheme

Service Care Construction are currently recruiting on behalf of a Local Authority in Merseyside who require a Caretaker to join their team on a temporary basis

Previous experience within a similar role is essential for this vacancy.

In this position, your key Duties and Responsibilities will include but not be limited to the ensuring the general maintenance on the fabric of the building, it's services and the grounds.

You will :-

• Report and action any known defects to appliances, damaged furniture/equipment and any other potential hazards to Head Office via electronic fault reporting application.
• Ensure the maintenance of the Care Centre's exterior, including:
• Keep any sheds, outbuildings and areas in which waste is stored in a clean and tidy condition.
• Keep front of House tidy and presentable at all times
• Where accessible keep all gutters and gulleys clear of all debris
• Fire exit stairs to be clear from debris and regularly checked
• Clear snow and grit the drive, paths and any areas to which Clients, Visitors or Staff Members have access.
• Where applicable, cut the grass around the building and tend to any flowerbeds, hanging baskets etc.
• Clean all signs/lighting outside the Care Centre.
• External lighting working o CCTV cleaned regularly

• Carry out any patching up or touching up of decoration as and when required in order to maintain standard of Care Centre.
• Test the fire alarm system, and log results, weekly. Check call points, fire exits, door retaining devices and fire emergency lights, as specified in Company procedures.
• Undertake regular audits using the company's current audit tool at agreed frequencies and create action plans as appropriate.
• Ensure all ventilation units and lights are kept clean. Replace any defective light bulbs/diffusers.
• Test all portable appliances as specified in Company procedures.
• Test, and record, water temperatures as specified in Company procedures.
• Maintain and update the electronic fault logging system in which defects are recorded by staff. Ensure the progress of each job is recorded in a timely manner. Assist/supervise with deliveries to the Care Centre. Monitor delivered goods closely.
• Maintenance of equipment used and provided to carry out works at the Home
• Liaise with contractors and be the point of contact on site for both reactive and planned works
• Liaise with General Manager, or delegated Staff Member, regarding maintenance work to be carried out.
• Participate in Staff and Client meetings as required.
• Be on-call for emergency call outs.

The ideal candidate will be able to demonstrate the following:

1. Caretaking or Site Manager experience.
2. Work alone and as part of a team.
3. Work to deadlines.
4. To be able to be the main key holder on occasions and attend to rapid response "call outs" outside normal working hours
5. Good numeracy and literacy skills.
6. Health and Safety procedures including COSHH
7. Manual Handling
8. Willingness to develop ICT knowledge.
9. Planned and Reactive Maintenance and Repairs experience

If you are interested in this opportunity, please send your CV to prakash.panchani@servicecare.org.uk or call Prakash on 01772 208967.

A well-established Mechanical and Electrical Engineering practice based in Liverpool, with over 30 years of experience, is seeking a talented Electrical Design Engineer to join their growing team. Known for delivering innovative M&E designs across a range of projects, from bespoke schemes to multi-million-pound developments, the firm has a strong reputation for quality in both the public and private sectors. Their impressive portfolio includes healthcare, education, and commercial markets.

This is a full time, permanent role offering up to £40K per annum.

Key Responsibilities:

• Electrical Design: Prepare small power and data layouts, fire alarm system designs, and lighting designs including calculations and light fitting selections.
• Produce lighting schedules and containment drawings.
• Develop strategies for security systems (CCTV, Intruder Alarm, Staff Attack), access control, nurse call, and assisted living warden call systems.
• Draw up main electrical distribution schematics and specialist schematics (lighting, data, security, etc.).
• Calculate cable sizing using appropriate software and produce distribution board schedules.
• Prepare general arrangement (GA) layouts of services and photovoltaic panel designs.
• Write detailed electrical specifications.

Cad / Revit Proficiency:

• Understand company standards and layouts.
• Utilize AutoCAD and Revit drawing protocols to produce basic layout drawings from sketches.

Ideal Candidate Profile:

• A minimum of 2 years of experience in an M&E consulting environment.
• HNC or degree qualified (recent graduates will also be considered).
• Proficient in AutoCAD and Revit.
• Familiar with using Amtech software to support electrical design.
• Strong team player with a commitment to high-quality work and career progression.
• Comfortable attending client meetings and working to deadlines.

If you have any questions, please contact Hona on 01772208967 or email hona.bzowska@servicecare.org.uk

Job Overview

Primarily the role is concerned with delivering training in the deteriorating patient, cardiopulmonary resuscitation (CPR) and automated external defibrillation (AED) to all grades of staff across all specialties. In addition the post holder will have responsibilities, in quality assurance, clinical and training equipment provision and maintenance.

Applicants are strongly encouraged to have an informal visit prior to interview.

Previous applicants need not apply.

For further information please contact Lead Resuscitation Officer, Maresa Johnson 01925 664846.

Shortlisting planned for: 6 November 2024

Interviews planned for: 19 November 2024



The post holder will work with the Resuscitation Officers to provide a high-quality Resuscitation Service across the Trust to ensure compliance with locally and nationally agreed Trust standards. The post holder will assist in the implementation of training programmes for adult and paediatric basic life support techniques for all grades of staff. They will primarily be responsible for delivering this training as part of the Trust Statutory / Mandatory and Corporate Induction training programmes.

The post holder will be expected to work across all Trust sites and other external locations as required to meet the needs of the service. The post holder will be involved in the implementation of Trust policies relating to Resuscitation and support the development of policies within the department.

The post holder will support the administration of eLearning and the interface between L&D and HR systems.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Principle Responsibilities:

Assist in the implementation of a resuscitation training programme for all members of the multidisciplinary team throughout the Trust according to their expected degree of competence in practice.

Take an active lead role in the provision of basic life support training on the Trust Statutory/Mandatory and Corporate Induction training programmes and assist in developing schemes to disseminate basic life support training in a variety of flexible ways to maximise training capacity.

Ensure that all training is carried out in a standardised way in accordance with current evidence-based international and national resuscitation guidelines to ensure the provision of high-quality patient care, using agreed teaching methods during training delivery.

Assess basic clinical skills and provide remedial training and support for those who fail to meet the required standard. Will inform the Resuscitation Officers of any concerns with individual staff member’s competence.

Assist in disseminating information to staff regarding the Trust Resuscitation Policies and their application to practice.

Promote attendance at the Trust’s mandatory resuscitation training sessions.

Assist in the dissemination of changes in evidence-based practice relating to resuscitation care in accordance with the Resuscitation Council (UK) guidelines.

Support the Resuscitation Officers in the provision of current and future National Resuscitation Courses held at Mersey Care NHS Trust.

Patient Care:

Provide advice and support to staff about resuscitation equipment and any other related equipment.

Attend emergency calls with the Resuscitation Officers to develop and maintain clinical skills, expertise and credibility within the role.

Use knowledge and experience to identify and carry out a range of resuscitation procedures during a clinical emergency.

Be involved in post-resuscitation care until the patient is safely delivered to the appropriate clinical area as appropriate.

Ensure the health and safety of all staff, patients and relatives in relation to all resuscitation equipment used, acting immediately in the event of any potential hazards arising and reporting these to the Lead Resuscitation Officer.

Ensure due regard is given to the customs, values and spiritual beliefs of patients, families and colleagues.

Assist the Resuscitation Officers in the monitoring, auditing and spot checking of clinical areas in respect of the maintenance and checking of their resuscitation equipment. Ensure any deficiencies are rectified and communicated to the Lead Resuscitation Officer.

Advise staff of relevant protocols and procedures to ensure departmental resuscitation equipment is ready for use at all times and rectify and report any deficiencies to the Lead Resuscitation Officer.

To attend the Trust Resuscitation Committee as required.

To keep abreast of the ethical and legal aspects of the role.

Management and Leadership:

To assist the Lead Resuscitation Officer in providing an efficient and cost-effective Resuscitation Service within the agreed budget, having due regard to the use of all training resources to minimise unnecessary costs.

Will liaise closely with the Lead Resuscitation Officer but work primarily independently when teaching, effectively managing their own time to ensure training is delivered.

Will work independently within a defined set of parameters set by the Lead Resuscitation Officer.

Will be involved in policy implementation relating to Resuscitation within the Trust and support the development of policies within the department.

To assist in maintaining an accurate asset register of resuscitation equipment (clinical and training).

Ensure that all training equipment required is available and in good working order. Report any issues to the Resuscitation Officer.

Maintain accurate paper and computerised records of training and ensure copies are returned to the Training & Development Administrator in the Training & Development Team for entry onto the Trust’s training database.

To assist the Lead Resuscitation Officer in the improvement of resuscitation practice by disseminating and promoting evidence-based practice protocols and policies related to the concepts of resuscitation and “Do Not Attempt CPR” DNACPR.

To undertake any other duties relevant to the post.

To maintain effective communication and relationships with other teams as appropriate.

To work collaboratively within the multidisciplinary team, internal and external to the Trust in the provision of high standards of patient care.

To assist the Lead Resuscitation Officer in effectively communicating the work of the Resuscitation Service throughout the Trust and to other external agencies.

To impart knowledge to individuals and groups of staff in the classroom and workplace environment through teaching and presentation skills using presentation aids; electronic, multimedia and written.

To assist in the development and maintenance of close links with ward and departmental managers for the staff groups being trained and departments supported by the Resuscitation Service.

Research and Audit:

Participate in trialling new products and training aids and evaluate and feedback to the Lead Resuscitation Officer.

Assist in the collection of audit data in relation to cardiac arrest calls/outcomes across sites and be involved in investigating any problems or difficulties under the guidance of the Lead Resuscitation Officer.


This advert closes on Tuesday 5 Nov 2024

Role: Police Staff Investigator
Location: Speke
Rate of Pay: £21.01 per hour
Job Type: Full-time
We are currently seeking a Police Staff Investigator (Complex) to join our dedicated team in Speke. As part of the Force Investigations Directorate, you will undertake the investigation of serious and complex crimes, supporting Level 1, Level 2, and Level 3 Investigations. This is an excellent opportunity to make a tangible impact by increasing public satisfaction and reducing the fear of crime.
Key Responsibilities:

• Prepare complex case files (MG files), and perform duties including Officer in the Case, telecommunications officer, exhibits officer, and disclosure officer.
• Manage your own caseload of serious and complex investigations, ensuring timely and efficient progress.
• Support operational activity during arrests, seize and handle exhibits, interview witnesses and suspects, and manage witness support throughout the criminal justice process.
• Investigate Hate Crime cases, working with partner agencies to reduce repeat offenses and victims.
• Execute search warrants, present digital evidence, and conduct house-to-house inquiries as needed.
• Adhere to all health and safety and legal standards.

Required Skills & Experience:

• Proven investigative experience, particularly in managing complex investigations.
• Excellent interpersonal, communication, and organisational skills.
• Ability to manage multiple tasks and prioritise urgent matters efficiently.
• Knowledge of legal and procedural compliance for investigations, disclosure, and the handling of exhibits.
• Willingness to undertake relevant courses to enhance investigative skills.
• PEACE interview training and experience working with the Crown Prosecution Service (CPS) is desirable.

How to Apply:
If you are interested in making a meaningful impact within a dynamic team, please send your CV to Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk.

We have an exciting opportunity for an efficient administrator to support in our Community Care Division clinical teams.

The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.

The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.

The vacancy is based in 25 Goodlass Rd, Speke, Liverpool L24 9HJ, with occasional traveling to Old Swan Walk In Centre.




• Process paperwork in desk tray/or if been emailed
• Patients Referrals
• Monitor team stock levels
• Ordering via NHS Supply Chain and ORACLE
• Minute taking
• Care Navigator Daily
• SIRS and Teams Channel - scanning / uploads and logging details
• Collection and storage or allocation of team stock
• Book staff / patient transport
• Ordering via I.T. Portal
• Ordering, calibration or repair of team Medical devices
• Any ad-hoc requests
• Answer Telephone Queries
• Booking of appointments and diary management for Clinical team.
• Sending appointment letters in a timely manner.
• Telephone calls to and from service users, stakeholders, and outside agencies.
• Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
• Daily maintenance of email inbox
• Attending monthly business meetings to record minutes and disseminate to team.
• Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
• Supporting Office Manager with required information in relation to the referrals received.
• Attending any ad-hoc meetings in relation to the team.

Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.





Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.


This advert closes on Sunday 27 Oct 2024

Join Newcross as a Residential Support Worker in Launceston!

Are you passionate about changing the lives of children and young people? Do you want to be part of a team that provides high-quality support and care to help them thrive? Look no further!

Newcross is seeking dedicated and compassionate individuals to join our team as Children’s Residential Support Workers in Launceston. In this rewarding role, you will have the opportunity to make a positive impact on the lives of children and young people, providing them with a comfortable and safe environment where they can flourish.

This Children’s Residential Support Worker position pays between £13.00 and £15.60 per hour, depending on shift pattern. We have flexible work available from long-term bookings to single shifts.

Why choose Newcross Healthcare?

At Newcross, we value our employees and believe in supporting their wellbeing and professional development. When you join our team, you can expect:

• Same-day pay with FlexiPay: Get instant access to up to 50% of the value of your completed shifts, even on weekends and bank holidays. We understand the importance of financial flexibility.
• Flexibility: Enjoy the freedom to choose your shifts and make flexible working easy with our HealthForceGo app. We believe in work-life balance.
• Unlimited free training: Access over 400 free courses across a range of topics with our training partner FuturU. We are committed to helping you grow and develop in your career.
• £500 when you Introduce a Friend: Receive up to £500 when you introduce a friend or family member. We believe in rewarding loyalty and referrals.
• Free welcome gift box and Newcross Healthcare uniform: Feel welcomed and part of the team from day one with our special welcome gift box and branded uniform.
• Perks at Work: Benefit from over 30,000 exclusive deals and discounts for your favourite brands across 20 categories, including groceries, fashion, electronics, and more. We believe in taking care of our employees.

What do you need to join?

To be successful in this role, you will need:

• At least 6 months full-time experience in the last 3 years working alongside children and young people
• Must have previous experience working within an Ofsted-registered premises
• The right to work in the UK and be able to work up to full time hours
• Highly desirable: Level 3 qualification in children’s services
• Availability to work full-time hours, although part-time hours are available in some areas
• Excellent communication and interpersonal skills
• Strong commitment to providing high-quality care and support
• Ability to work effectively as part of a team
• A full, clean UK drivers licence

About Newcross Healthcare

At Newcross Healthcare, we celebrate people – the right specialist staff, giving the right standard of care in the right places at the right time – so that you can make a difference to the lives and wellbeing of those who need your care. We provide better support and technology to make your life easier and work more efficient, supporting you to do what you do best. Newcross offers work that fits around your personal commitments and location, combined with cutting-edge learning and development.

If you’re ready to join a supportive and caring team, supporting children in a residential setting, apply now!

Apply today!

We are looking for a permanent Band 6 District Nursing Caseload Holder for LPB who would relish the challenge of working within primary care and caring for patients with complex needs whilst working towards an integrated healthcare structure. We are looking for candidate’s who are self-motivated, keen to work in a progressive division and to develop their skills and knowledge in supporting patients who are housebound with long term conditions and complex needs.

The service operates 24 hours per day, 365 days per year to cover our 8am-8pm 7 days a week model.

The post holder will have continuing responsibility for the management of a defined caseload. They will be responsible for the continuity of care and be the lead person for communication to identified stakeholders. The primary function of the role is to provide proactive, responsive services that address the anticipatory and maintenance care needs of the patients/clients within the defined caseload. This will be done via a holistic assessment of care needs and the provision of clinical care for patients/clients with acute and chronic highly complex needs. Practice autonomously and demonstrate evidence based clinical decision making. Work within guidelines to identify and manage risk, reporting identified risks to the team leader. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.



Responsible for the provision of appropriate, high quality care to a defined caseload.

Responsible for workload planning and delegation of work to other team members, taking into account competence levels.

Undertake holistic assessments of need for the patient and family, which may be highly complex, using the appropriate model of care and evidence based practice.

Work in partnership with other professionals to enable patients/clients to be maintained in an appropriate environment, thus avoiding hospital admission. Provide advice to patients, clients and carers on a wide range of health issues to include health promotion, life style advice and health care.

Ensure that the team provides a high quality clinical service to its clients by participation in caseload and clinical supervision.

In conjunction with the team leader, develop new ways of working to provide a responsive service to patients with both planned and unplanned care needs.

Develop partnerships and joint working within other agencies as appropriate. Maintain registration in line with professional bodies.

Clinically lead, direct, mentor and support the team. Support the team leader in the development of caseload management across the local health economy.

Acts as an advocate and champion for patients and/or clients. Act as a role model to team members and students so that patients/clients receive the most effective care possible.

Contribute to the development of policy and services to reflect the needs of the local neighbourhood population.

Participate in the development, implementation, and monitoring of the clinical team contract/objectives.

Provide information to the team leader on staff and patient/client activity as requested, to enable the effective management of the team.

Support the team leader in the implementation of practice development, improvement and service modernisation initiatives.

Support the team leader by monitoring and recording sickness and absence, capability and other issues within the team, reporting them as soon as possible. In conjunction with other caseload holders, provide day-to-day supervision and support for the team.

Support the team leader in providing induction to the local working environment, clinical services and policies for new team members and students.

Undertake personal development plans with other members of the team, as delegated by the team leader.

Act as an authorised signatory for mileage and time cards for submission to the team leader.

Communicate with the multi-disciplinary team to provide best outcomes for patients/clients; this may include organising case conferences related to highly complex cases.

Participate in individual and group supervision.

Monitor record keeping within the team and inform the team leader of any issues.

Support the training and development of team members who need to improve on the level of patient care delivery. This includes record keeping and improving clinical competency.

Support the implementation of any initiatives to improve quality within the clinical governance framework.

Participate in patient satisfaction reporting to improve patient care. Work with the team leader to ensure achievement of your own personal development plan.

Maintain up to date knowledge and competence in line with professional and service requirements and demonstrate critical thinking, decision-making and reflective skills to ensure own professional development.

Support the Team Leader in creating an environment in which learning and practice development is fostered, evaluated and disseminated. Facilitate effective learning within the area of practice for all students and practitioners.

Facilitate pre and post registration student placements within the team.

Mentor and assess preregistration students.

Participation in clinical audits and research, as required.

The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

The post holder shall follow all the policies and procedures of the organisation. Participate in individual and group supervision.


This advert closes on Thursday 17 Oct 2024