Total 317 Others level Customer Service job vacancies in Ipswich, IP2 9YX

ABOUT THE ROLEAs an Activities Assistant at a Barchester care home, you'll deliver imaginative, fun and varied activities to ensure our residents can enjoy an environment that is motivational and fulfilling. We want to make sure each individual can pursue the interests they most enjoy and that means you'll have a real impact on our residents' lives. The Activities Assistant role involves helping us to deliver an entertainment and activities programme that covers a wide range of pastimes, social activities, outings and events. Put simply, you'll help every resident to live as independently as possible and enhance their involvement with their family, friends and the local community. ABOUT YOUYou don't need any specific experience to join us as an Activities Assistant, so you could come from any background. What's important is that you have a sense of fun, creativity, and the ability to encourage and motivate others. You'll also need to have that little extra something a real interest in the people we support. Enthusiastic and empathetic, you're someone who'll really enjoy helping our residents to live their lives to the full. Bring us all of that, and you'll have every opportunity to develop your skills further with a range of courses designed to build your confidence in every aspect of your role. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your creativity and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Your new company
This is a new and exciting job joining a call centre environment for my Ipswich-based client.

Your new role
This is a newly created Temporary Customer Services Advisor working in a call centre with an immediate start and an expected duration through to March 2025. You will be joining an experienced team; your duties will be varied and include:

• Providing customers with prompt, effective and courteous front line service.
• Working as part of the primary team who answers switchboard calls.
• Data processing into CRM system, responding to complex enquiries.
• Ensuring that customers are provided with relevant information and agree further follow-up actions.

What you'll need to succeed
To succeed in this temporary Customer Services Advisor job, you will require:

• Knowledge of MS Outlook, the Internet or similar software
• Experience working in a customer-facing environment.
• The ability to find research and extract information.
• Proven experience in research and problem-solving
• Good level of communication skills, both written and verbal
• A confident, approachable manner with the ability to communicate with a range of people.
• Able to deal effectively with difficult/emotional customers in potentially stressful situations and with sensitive and confidential information.

What you'll get in return
In return, you will receive:

• An immediate start (expected duration through to March 2025)
• Hourly rate £15.54 including holiday pay
• Subsidised parking
• 37 hours a week (2 shift patterns) Monday to Friday

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This is a new and exciting job joining a call centre environment for my Ipswich-based client.

Your new role
This is a newly created Temporary Customer Services Advisor with an immediate start and an expected duration through to March 2025.
You will be joining an experienced team; your duties will be varied and include:

• Providing customers with prompt, effective and courteous front-line service.
• Working as part of the primary team who answers switchboard calls.
• Data processing into CRM system, responding to complex enquiries.
• Ensuring that customers are provided with relevant information and agree further follow-up actions.

What you'll need to succeed
To succeed in this temporary Customer Services Advisor job, you will require:

• Knowledge of MS Outlook, the Internet or similar software
• Experience working in a customer-facing environment.
• The ability to find research and extract information.
• Proven experience in research and problem-solving
• Good level of communication skills, both written and verbal
• A confident, approachable manner with the ability to communicate with a range of people.
• Able to deal effectively with difficult/emotional customers in potentially stressful situations and with sensitive and confidential information.

What you'll get in return In return, you will receive:

• An immediate start (expected duration through to March 2025)
• Hourly rate £15.54 including holiday pay
• Subsidised parking
• 37 hours a week (2 shift patterns) Monday to Friday

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

You will be working with our clinical teams to deliver the best primary care healthcare service to our patients. HCA duties and clinical administrative work will be part of your normal day. Clinical responsibilities include: Assisting the Practice Nurse with annual reviews; such as hypertension, CHD, Stroke and Peripheral Arterial Disease, AF and a variety of other Primary Care / QOF required reviews New patient health checks and other health screening Urinalysis and preparation of specimen Routine and 24-hour BP monitoring, advising patients accordingly Blood tests and phlebotomy Vaccinations including, but not limited to flu/pneumococcal vaccines Administering B12 injections Undertake wound care, dressings and other clinical tasks as and when required, either alone or under supervision of the Practice Nurse Patient education and promotion of health and well-being, promoting NHS campaigns if needed Gathering lifestyle data from patients to ensure accurate record keeping along with educating or signposting to external sources to promote health and well-being Infection control and equipment management Vaccination management and clinical stock control may be required Administrativeresponsibilities include Attend and participate in practice meetings as required Assist with the collection and collation of data on needs related to health and well-being Assist with seasonal and other special projects as requested Other ad hoc tasks as required

For full details of the responsibilities and duties of this role please see the attached job description.

Number of Positions Available:




































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... Click here to view more detail / apply for Care Service Employee

A Vacancy at East Suffolk and North Essex NHS Foundation Trust.


We are looking for a Senior Pharmacy Assistant provide Pharmacy support duties to Critical care and Theatres at Ipswich Hospital.

You will work independently to manage Pharmacy in top up areas and liaise with the Pharmacy team when complex issues arise. For this role you will need to have a the NVQ Level 2 Pharmacy Services Assistant or equivalent or working towards this.

In this role you will undertake duties supporting the Theatres and Anaesthetics Specialist Pharmacist and Ward Based Pharmacy Technician (T&A) in Theatres and critical care unit.

You will also manage the supply of medicines and other critical pharmacy supplied consumables to theatres and CCU, ensuring top-up services to these areas supply stock to required levels, pre-emptively working with the T&A Specialist Pharmacist, Logistics team and CCU/Theatres staff to manage Short-falls or changes in Drugs and consumables.

As part of this role you will liaise with CCU/Theatres/specialist Pharmacists and Logistic staff to ensure efficient day to day management of stock.

You will assist the Pharmacy Supply Team Leader to ensure that senior support is available and cover where appropriate.
• To co-ordinate with the top up team to ensure an efficient service is arranged in times of own absence and statutory bank holidays by planning a top-up rota for distribution and theatre/critical care staff to refer to.
• To identify and remove in-date drugs no longer required from critical care and theatres following the Pharmacy procedure for 'returns'.
• To maintain record of drugs "borrowed' from critical care and ensure wards are debited/credited appropriately.
• To distribute out of stock reports to Pharmacy link personnel in theatres and ensure drugs on "to follows" are on order by liaison with Pharmacy procurement staff. Inform specialist pharmacist promptly if supply problems are identified.
• To deliver Controlled drugs to the CCU and Theatres

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A

For full details of the responsibilities and duties of this role please see the attached job description.


This advert closes on Sunday 15 Dec 2024

For full details of the responsibilities and duties of this role please see the attached job description.

While providing a professional, respectful and efficient call handling and face to face service, our Care Co-Ordinators occupy many roles and play a crucial part in helping our patients get to the right support, at the right time, to help manage a wide range of needs. Each member is trained to deal with a variety of associated administration duties and follow all relevant procedures, policies and processes to ensure they are working in an efficient and courteous manner at all times. The Care Co-Ordinator will embed and sustain an ethos of care throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service both within and out of the surgeries capacity. Below highlights areas of daily duties: Dealing with all general enquiries efficiently with the ability to explain protocols and procedures, make new and follow-up appointments by booking, cancelling and rearranging appointments 1. Reception-Based Responsibilities: Greet patients, visitors, and healthcare staff in a courteous and professional manner. Answer telephone calls, manage inquiries, and triage calls to appropriate personnel. Schedule appointments, ensuring optimal allocation of resources and alignment with clinicians' availability. Register new patients and update existing patient records with the highest level of accuracy. On occasion process repeat prescription requests in line with practice protocols. Provide information to patients and families regarding services, appointments, and other inquiries. Maintain confidentiality and adhere to data protection regulations at all times. 2. Medical Secretary Responsibilities: Type and prepare correspondence, reports, referrals, and other documentation as requested by clinicians and management. Handle patient referrals, including e-Referrals and ensuring timely follow-up. Coordinate with other healthcare providers to obtain medical records, test results, and other relevant patient information. Assist in the preparation of medical documentation for clinical staff, ensuring accuracy and confidentiality. Manage incoming and outgoing mail, distributing it to the appropriate team members. Organise and maintain filing systems (both electronic and physical), ensuring easy access and retrieval of documents. 3. Administrative Responsibilities: Assist in maintaining an organised and efficient administration system, supporting the smooth running of practice operations. Support the practice in managing medical supplies, ordering stock, and ensuring clinical rooms are well-prepared. Assist with updating and maintaining patient information on NHS databases and/or practice management systems, where applicable. Generate routine and ad-hoc reports, including patient activity, appointment statistics, and other performance metrics. Attend team meetings and provide administrative support for follow-up actions. Prescription Responsibilities Handle and process paper prescription requests from patients and healthcare professionals. Ensure accuracy and timeliness in prescription handling to meet patient needs. Manage payments for dispensed prescriptions in-house, ensuring compliance with financial procedures and accurate records of all transactions. Act as the first point of contact for patients with prescription queries, providing assistance and resolving issues where possible. Communicate effectively with patients, clinicians, and other healthcare professionals regarding prescription-related matters. Undertake additional roles and responsibilities as assigned by senior team members or practice management. Support initiatives and projects aimed at improving the efficiency of prescription services. Dispensary Assistant At Martlesham Heath Surgery, we offer a service for dispensing and we pride ourselves in the service we provide to our patients. You will be able to project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient manner. Along with assisting in the preparation of all aspects of dispensing and assist with stock control, ordering and re-stocking of the dispensary. Your main duties and responsibilities will include, but will not be limited to: Issuing stock items and prepared prescriptions Collection of prescription charges/checking patient exemption statements Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions, this may be inclusive of refrigerated items. Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order. Maintaining full and accurate records of all dispensing transactions. Undertaking other reasonable duties within the framework of the post Dispensing and checking repeat prescriptions Reviewing orders for repeats and dealing with any associated queries. Knowledge and understanding about the appropriateness of requests for medication is required, checking with the appropriate Clinical Team or in patient records if there are any concerns. Successful applicants will be able to access a number of additional training opportunities that become available through our local Training Hub, ICB or other providers of support and learning As a Training Practice we encourage enhanced learning within all roles at Martlesham Heath Surgery This job description provides an overview of the main responsibilities of the role. It is not an exhaustive list, and the post holder may be required to undertake other duties as deemed appropriate to the role.

The remit of our Emergency Care Practitioner will be to work with and on behalf of the Clinical Team at The Birches Medical Centre and Martlesham Heath Surgery. The focus and main responsibilities within the role is to deliver exceptional patient care, directing experience and knowledge to patients with an array of health complaints, from minor / acute problems to chronic / long-term conditions experiencing need for Clinical advice. Highlighting and implementing management and preventative interventions where applicable. You will be responsible for advancing patient care, applying clinical decision-making based on each individual and delivering collaborative working, as a unit, with all teams situated at the surgery. Full support of both practice and locally executed policies and procedures will be required while providing leadership and direction within the practice. This role is open to Emergency Care Practitioners at any stage in their career. We have had Physicians Associates and Emergency Care Practitioners who we have supported in training in various stages of their careers.

The remit of our Emergency Care Practitioner will be to work with and on behalf of the Clinical Team at The Birches Medical Centre. The focus and main responsibilities within the role is to deliver exceptional patient care, directing experience and knowledge to patients with an array of health complaints, from minor / acute problems to chronic / long-term conditions experiencing need for Clinical advice. Highlighting and implementing management and preventative interventions where applicable. You will be responsible for advancing patient care, applying clinical decision-making based on each individual and delivering collaborative working, as a unit, with all teams situated at the surgery. Full support of both practice and locally executed policies and procedures will be required while providing leadership and direction within the practice. This role is open to Emergency Care Practitioners at any stage in their career. We have had Physicians Associates and Emergency Care Practitioners who we have supported in training in various stages of their careers.

Job Advert

Cleaning Operative

* Buttermarket SC, St Stephens Lane, Ipswich, IP1 1DT
* £11.44 per hour
* 30 hours per week + Overtime available for holiday/sickness cover
* Shifts will be on a 4 week rota and include the following shift patterns 0700-1430 & 1530-2300
* Will need to be flexible in days working due to business needs – Monday to Sunday (early/Weekends/evenings)



PSS group are a nationwide Soft Facilities Services provider, who work with some of the biggest names in retail, entertainment,
facilities management and more.

Cleaning Operative Responsibilities Include:

* Deliver on-site cleaning specifications and standards within Health and Safety guidelines.
* Clean specific areas of the site according to the schedule and specification as instructed by Manager / Supervisor.
* Attend to all urgent cleaning and spills when required.
* use of cleaning machinery - Jet Wash, Scrubber Dryer, Sweeper etc.
* Ensure cleaning cupboards are always kept tidy and stocked.
* Customer service
* Report any identified hazards or problems to the Manager / Supervisor.
* Provide clear and detailed handovers to your work colleagues.
* Ensure equipment is cleaned, maintained, and stored correctly.



Ideal Candidate:

* Willing to support with overtime to cover staff sickness & Holidays.
* Good attention to detail.
* Good verbal communication skills.
* Ability to follow instructions.
* Polite and professional.
* Willingness to learn.
* Flexible and reliable willing to do overtime & weekends if required.
* Experience preferred but full training provided.
* Good self-presentation (uniform provided).



Benefits:

Online GP Service (Full time Employees); Employee Assistance Program; Volunteering Day(s); Recognition Awards



If you feel you have the skills and experience to be successful in this position, then apply today!

Sonderwell Staffing Solutions are currently recruiting for Support workers to provide support and care to adults with a variety of learning disabilities. This includes: Learning Disabilities Physical Disabilities Mental Health Difficulties Autism Acquired Brain Injury Sensory Impairment Dementia Drug and/or alcohol problems Companionship As a support worker your day may include, helping to support social activities, day to day care with household chores, promoting independence, encouraging support, companionship, these are just a few of the duties that are involved. You will also be helping to support people to lead the lives the way they choose, by supporting the independence they deserve, its about who you are and what other experience and abilities you can offer to support the individual's needs. Due to the location, we are looking for committed support workers who are able to drive and have access to their own car. If you have the skills that can really make an impact in supporting independence to a person's life, then joining us is definitely the answer. The work you will be doing can really make an impact on individuals life's do you have the passion and desire to help make change, to someone's life, if so lets hear from you. We provide competitive rates of pay and various shift patterns to suit, while working with a vibrant and friendly team. So if you would like to work for a fun and friendly agency who provides plenty of training and support, why not hit the apply button now. Benefits: Competitive rates of pay. Holiday (accrued depending on hours worked). Plenty of Training in-house and online courses. Employer Assistance Programme Benefits and Bonus scheme. #Solutions Staffing Solutions We are a dedicated UK Team providing specialised temporary and permanent staff. Our team throughout the UK works tirelessly to supply specialist staff every day of the year and, as a team, we take great pride in our work and knowing our efforts are truly making a different in someone’s life is what drives us. We provide personal support with a deep connection to this sector and offer support from passionate individuals. This unique perspective allows us to provide bespoke services. We take great pride and honour in being the agency of choice that supports and guides you and firmly believe in building long-lasting relationships with our support workers. Our dedicated account managers will work closely with you to ensure you receive ongoing support, guidance, and responsive solutions that align with your evolving needs. We understand that every individual has a unique and complex life, and we strive to ensure that it is you that helps meet those needs. We are excited to embark on this journey with you.

Lewis Ashcroft and Service Care Solutions are proud to be assisting Suffolk County Council in recruiting for the role of Youth Justice Service Practitioner.

Location/Working Arrangements:

• Hybrid working: Minimum two days in the office each week (Constantine House, Ipswich).

Contract Details:

• Hours: Full-time, 37 hours per week (9:00 AM - 5:30 PM)
• Rate: £17.29ph - £20.48ph

Key Responsibilities:

• Work directly with children, young people, and families to deliver intervention programmes that prevent offending and anti-social behaviour.
• Provide Restorative Justice interventions, including working with victims of youth offending.
• Use Suffolk Signs of Safety principles to assess, plan, and review cases.
• Collaborate with multi-agency teams and provide court duty cover when required.
• Maintain accurate records and adhere to safeguarding procedures.

About You:

• Relevant qualifications or equivalent experience in Youth Justice or a related field.
• Strong communication and interpersonal skills to engage with young people and their families.
• Knowledge of restorative justice, child development, and safeguarding frameworks.
• Ability to manage cases and work effectively as part of a multi-agency team.

Benefits:

• Opportunity to make a significant impact on the lives of young people and their families.
• Work with a supportive, multi-agency team committed to improving outcomes.

To Apply:
For more information or to apply for this role, please contact Lewis Ashcroft at Service Care Solutions.

Email: lewis.ashcroft@servicecare.org.uk
Phone: 01772 208962

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. ...


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
... Click here to view more detail / apply for Outside of Hours School Care Educators: Ipswich