Total 53 Others level Customer Service job vacancies in Grays, RM17 6NF

Care Assistant - Pemberley Manor Care & Nursing Home, Orpington BR5 3AD, Part of The Country Court Family
Hours: 44 hours per week, working weekends on rotaPemberley Manor Care & Nursing Home situated in Orpington, is a warm & friendly nursing home with 60 bedrooms. Our dedicated team led by the Manager offers round-the-clock support, making life comfortable and enjoyable for the residents.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE CARE ASSISTANT ROLE
Within the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:

Helping our residents with personal support and care
Aiding their emotional well-being and social needs
Supporting residents at meals time
Interacting with our residents on a personal level
Maintaining and developing the residents care plan to ensure their needs are met

ABOUT YOU
Our fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents, so we would love to hear from those who really do want to make a difference to people’s lives.

Be no stranger to working long shifts
Have good written & verbal communication skills
Able to engage well with the residents and their families
Have an understanding of people with Dementia.
Experience as a Care Assistant is preferred but not essential
Have an NVQ Level 2 in Health & Social care or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Care Assistant, dementia, Alzheimer’s, older people, senior care assistant, Support staff, Social Care Worker jobs, Community Care Worker, Residential Care Worker, NHS Support Worker.

Night Senior Care Assistant - Pemberley Manor Care & Nursing Home, Orpington BR5 3AD, Part of The Country Court Family
Hours: Nights, 44 hours per week available, working weekends on rota
Pemberley Manor Care & Nursing Home situated in Orpington, is a warm & friendly nursing home with 60 bedrooms. Our dedicated team led by the Manager offers round-the-clock support, making life comfortable and enjoyable for the residents.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE SENIOR CARE ASSISTANT ROLE
Within your role as a Senior Care Assistant, you can really make a difference to our residents’ lives. Your responsibilities will include:

Aiding residents emotional well-being and social needs
Administration and monitoring of medications to residents.
Supporting residents at meals time
Mentor & assist new employees.
Implement, monitor and review care plans to meet residents specific needs.
Plan, allocate & supervise the work of the team of care assistants

*This is not intended as an exhaustive description of duties, please see the job description for full details.
ABOUT YOUOur fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents. Having those care values is vital to share a happy home, so we would love to hear from those who really do want to make a difference to people’s lives.

Experience as a Senior Care Assistant & leading a team.
Be no stranger to working night shifts
Have a friendly & caring attitude.
Able to engage well with the residents and their families
Have an understanding of people with Dementia
NVQ Level 3 in Health & Social care or willing to work towards this.
Great communication skills, both written & verbal.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Senior Care Assistant role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.
You may have experience as
Senior Carer, dementia, Alzheimer’s, older people, nursing, nurse, senior care assistant, SCA, leadership, NVQ level 2, NVQ Level 3, Nurse Assistant, Senior Support Worker, Senior Care Worker, Senior Support, team leader.

Senior Care Assistant - Pemberley Manor Care & Nursing Home, Orpington BR5 3AD, Part of The Country Court Family
Hours: Days, 33 hours per week available, working weekends on rota
Pemberley Manor Care & Nursing Home situated in Orpington, is a warm & friendly nursing home with 60 bedrooms. Our dedicated team led by the Manager offers round-the-clock support, making life comfortable and enjoyable for the residents.
JOINING THE COUNTRY COURT FAMILYWe’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!ABOUT THE SENIOR CARE ASSISTANT ROLE
Within your role as a Senior Care Assistant, you can really make a difference to our residents’ lives. Your responsibilities will include:

Aiding residents emotional well-being and social needs
Administration and monitoring of medications to residents.
Supporting residents at meals time
Mentor & assist new employees.
Implement, monitor and review care plans to meet residents specific needs.
Plan, allocate & supervise the work of the team of care assistants

*This is not intended as an exhaustive description of duties, please see the job description for full details.
ABOUT YOUWe want someone proactive, passionate, and ambitious to support us to create the best person-centred environment for our residents. You’ll be genuinely valued and empowered as an integral part of our team.

Experience as a Senior Care Assistant & leading a team.
Have a friendly & caring attitude.
Experience of administrating medication
Able to engage well with the residents and their families.
NVQ Level 3 in Health & Social care or willing to work towards this.
Great communication skills, both written & verbal.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Senior Care Assistant Role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Senior Carer, dementia, Alzheimer’s, older people, nursing, nurse, senior care assistant, SCA, leadership, NVQ level 2, NVQ Level 3, Nurse Assistant, Senior Support Worker, Senior Care Worker, Senior Support, team leader.

Key Responsibilities:
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures, and best practices.
9. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
10. Perform other duties and responsibilities as assigned by management.

Deputy Care Home Manager - Required Pemberley Manor Care & Nursing Home, Orpington BR5 3AD, Part of The Country Court Family
Hours 44 hours per week, working weekends on rota ( 3 x shifts on the floor & 1 supernumerary shift)
Pemberley Manor Care & Nursing Home situated in Orpington, is a warm & friendly nursing home with 60 bedrooms. Our dedicated team led by the Manager offers round-the-clock support, making life comfortable and enjoyable for the residents.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.

Service Care Legal are seeking an experienced Housing Lawyer to join an Essex-based local authority on a 3-month ongoing assignment. You will handle a broad range of housing and litigation matters, with office cover required two days a week and court attendance.

ROLE: Housing Lawyer
LOCATION: Essex
RATE: £40 to £50 per hour (LTD)
CONTRACT: 3 month ongoing Assignment

Key Responsibilities:

• Draft Claim Forms & Particulars of Claim and represent the Council in possession hearings.
• Handle Housing Disrepair claims, Homelessness cases, and Warrants of Eviction.
• Provide legal support on ASB (Anti-Social Behaviour) cases and breaches of injunctions.
• Assist with general litigation work as needed.
• Work collaboratively within the legal team.

Requirements:

• Qualified Solicitor, legal Executive or Barrister with a current practising certificate in England & Wales
• Proven experience and sound knowledge of Housing Law and litigation.
• Ability to handle possession matters, ASB cases, and other housing-related disputes.
• Desirable: Background in a local authority.

If this Housing Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969 , or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.

Salary: £42,917 - £49,133 per annum
Grade: F
Permanent Contact
37 Hours per Week
Thurrock Council are looking to recruit a Senior Practitioner Social Worker to join Adult Social Care Services on a full-time permanent basis.
The successful applicant will join a Community Led support (CLS) team that is committed to connecting individuals with their communities and delivering high quality services for residents.
As part of a CLS team you will be working in a way that is responsive and proportionate; working with people to achieve their outcomes using their strengths and their community creatively, linking people with their communities focusing on what matters rather than what's the matter.
The team is about responsive social care support that creates opportunity for vulnerable people to come together with their community and create positive opportunities and outcomes, while providing support that is committed to safeguarding the most vulnerable.
Essential Criteria -
- Social Work Degree.
- Social Work England Registration.
- 2-years qualified.
- Successful completion of a post graduate qualification award through a recognised CPD route.
In return, we will offer -
- Generous annual leave entitlement - 25 days rising to 30 after 5 years' service
- Flexible working to enable work-life balance
- Reflective supervision and management support
- Excellent training opportunities and an established CPD programme
A Disclosure and Barring Service (DBS) check at an enhanced plus adults barred list level is required for this role - at no extra cost.
Closing Date:
Redeployment Only: 3rd October 2024
Internal and External Applications: 20th October 2024

To view the Job Profile and Person Specification please follow the link below:
Download Job Profile (PDF Document)

"If you encounter an error message when opening the Job Profile link please refresh the error page"

Senior Administrator

Service care Solution are currently recruiting for a Senior Administrator in Thurrock.

The Senior Administrator will provide a consistent and professional Administration service to Thurrock Council's Multi Agency Safeguarding Hub

Pay rate - £12.02 per hour / £14.68 ltd (umbrella)

Main Responsibilities

As a Senior Administrator, you will be responsible for:

• To work with colleagues to achieve service plan objectives/targets.
• To participate in Employee Development Scheme/Appraisals and contribute to the identification of your own and team development needs
• To actively promote the Council's Equal Opportunity Policy and Diversity Strategy and observe the standard of conduct which prevents discrimination taking place.
• To ensure full compliance with the Health and Safety at Work Act 1974 etc., the Council's Health and Safety Policy and all locally agreed safe methods of work.

Requirements:

• Enhanced DBS
• Experience in a similar role

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Senior Administrator role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Family Support Worker

Service care Solution are currently recruiting for a Family Support Worker in Thurrock

The Family Support Worker will work as a member of the Prevention and Support Service to provide support to children, young people and their families.

Pay rate - £14.63 per hour / £18 ltd (umbrella)

Main Responsibilities

As a Family Support Worker, you will be responsible for:

• To work with colleagues to achieve service plan objectives/targets.
• To participate in One to One Performance Development Reviews/Appraisals and contribute to the identification of your own and team development needs.
• To actively promote the Council's Equal Opportunity Policy and Diversity Strategy and observe the standard of conduct which prevents discrimination taking place.
• To ensure full compliance with the Health and Safety at Work Act 1974 etc., the Council's Health and Safety Policy and all locally agreed safe methods of work.

Requirements:

• Enhanced DBS
• Experience in a similar role
• Full UK Driving Licence and use of own car

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Family Support Worker role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Deputy Care Home Manager - Required Pemberley Manor Care & Nursing Home, Orpington BR5 3AD, Part of The Country Court Family
Hours 44 hours per week, working weekends on rota ( 3 x shifts on the floor & 1 supernumerary shift)
Pemberley Manor Care & Nursing Home situated in Orpington, is a warm & friendly nursing home with 60 bedrooms. Our dedicated team led by the Manager offers round-the-clock support, making life comfortable and enjoyable for the residents.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.

Change Programme Support Officer
Salary: £31,199 - £35,579 per annum
Grade D
Permanent Contract
37 Hours per Week

Just imagine...
Imagine being able to make a significant, lasting difference and drive real change that will enable future generations to thrive. The central Change Programme Team here at Thurrock Council is evolving and offers an opportunity to do just that. We are now looking for a select group of dynamic and driven individuals who can help us achieve our ambitious objectives.
We have a herculean yet achievable task ahead. It will be no easy feat to embed innovative technology, modernise processes and change behaviours and mindsets, however, we have started that journey and are confident that with the right team and the right skills, we can make this happen. The truth is, we must make this happen, and you will be joining us at the most critical point in the journey yet.
An opportunity to learn how to bring a Council out of intervention, you will play an integral role in facilitating and guiding the council on its journey to modernisation and financial sustainability - whilst transforming ways of working with our internal staff, elected members, residents, and leadership.
On the other side of the change, as we leave intervention, expect career defining moments and a sense of pride that the Borough is not only fit for purpose but is ready to lead the way forward.
The role:
At the heart of team, this role is integral to coordinating and managing all activity across the change programme to ensure successful delivery of programme outcomes and objectives.
Performing a wide variety of tasks, from coordinating meetings and workshops, preparing agendas, managing project documentation, reporting and general administrative tasks. In addition, expect to act as a central point of contact for internal and external stakeholders - positively representing the programme.
The foundation of this role is set around creating and maintaining structure and organisation within the programme - but a keen interest in change and transformation would be encouraged. This is an excellent opportunity for someone who may be at the start of their career in change and innovation and want to experience first-hand how this type of work can make a difference to a community and residents lives.
What we are looking for in summary:
- Experience of supporting a large -scale programme through a period of change, ideally in a project/programme support role.
- Strong relationship building skills.
- Excellent IT skills, including Microsoft Office and project management software.
- Positive attitude and willing to learn new skills.
- Pragmatism and objectivity - enabling you to solve problems with ease.
- Resilience, flexibility, and adaptability
- Desire and passion to drive change.
- Local Government / Public sector experience is desirable but not essential.
What's in it for you:
This is a rare and exciting opportunity in an organisation that is committed to delivering better services for its residents, communities, and staff. You will be part of a supportive and dynamic team and have access to a range of benefits:
- Generous annual leave entitlement - 25 days rising to 30 after 5 years' service.
- career average pension scheme
- relocation packages
- interest-free loans for green travel such as bikes or public transport season tickets
- salary sacrifice schemes such as childcare vouchers and cycle to work schemes
- maternity, paternity, adoption and shared parental leave above the statutory minimum
- employee assistance programme to provide support to employees both at and outside of work
- flexible working to help balance work and personal life including job sharing, part-time working and home working
- buying additional annual leave
- career break scheme for up to 2 years
- wide range of courses to support employee development
- discounted rates for national restaurants, retailers, attractions and experience days
- discounts with local suppliers including cycle, beauty and fashion stores, restaurants, estate agents and driving schools
- 24-hour health advice and support
We also offer a hybrid working set-up, our office is just a 2-minute walk from the train station with rapid links in and out of Central London.
What are you waiting for?
A Disclosure and Barring Service (DBS) check is not required for this post.

Advert Closing Date: 6th October 2024

Interview Date: TBC

To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)

"If you encounter an error message when opening the Job Profile link please refresh the error page"

Salary: £31,199 - £35,579 per annum
Grade D
Fixed Term Contract
37 Hours per Week
The Health Improvement Practitioner will be part of the Thurrock Healthy Lifestyle Service (THLS), which supports those living and working in Thurrock to improve their health through programmes for stopping smoking, having a healthy weight, physical activity, and NHS Health Checks. The Stop Smoking Service provides a combined programme of behavioural and pharmacological advice and support to help smokers quit, in line with best practice guidelines. The post holder will be delivering stop smoking support in a variety of settings, and using behaviour change techniques to facilitate appropriate lifestyle advice to reduce risk. The Health Improvement Practitioner will engage with a range of voluntary, community and faith sector organisations, local businesses, and Health and Social Care professionals, as well as communities and localities, to identify groups and individuals who may benefit from stop smoking services but may not traditionally engage with our services.
Key experience and skills required:
- Minimum of 2 years' experience working in a health/health promotion or closely related field
- Communication and facilitation skills to support the assessment and monitoring of smoking behaviour change.
- Good interpersonal skills to enable interaction with clients with a range of emotional needs.
- Ability to work individually and as part of a specialist mixed team.
- Practical experience of prioritising, scheduling, and managing own caseload.
Qualifications essential to the role:
National Centre for Smoking Cessation Training (NCSCT) accredited skills practitioner certificate
A Basic Disclosure and Barring Service (DBS) check is required for this role.
Closing Dates
Redeployment only: 12th September 2024
Internal and External: 13th October 2024
Interview Date: TBC
If you have any queries about the post please contact Lorraine Surrey (Senior Programme Manager Tobacco Control and Healthy Lifestyles) on 07566765748 or Tina Lincoln (Service Manager Thurrock Healthy Lifestyle Services) on 07712 540 486.
To view the Job Profile and Person Specification please follow the link below:
Download JD
If you encounter an error message when opening the Job Profile link please refresh the error page

Change Programme Support Officer
Salary: £31,199 - £35,579 per annum
Grade D
Permanent Contract
37 Hours per Week

Just imagine...
Imagine being able to make a significant, lasting difference and drive real change that will enable future generations to thrive. The central Change Programme Team here at Thurrock Council is evolving and offers an opportunity to do just that. We are now looking for a select group of dynamic and driven individuals who can help us achieve our ambitious objectives.
We have a herculean yet achievable task ahead. It will be no easy feat to embed innovative technology, modernise processes and change behaviours and mindsets, however, we have started that journey and are confident that with the right team and the right skills, we can make this happen. The truth is, we must make this happen, and you will be joining us at the most critical point in the journey yet.
An opportunity to learn how to bring a Council out of intervention, you will play an integral role in facilitating and guiding the council on its journey to modernisation and financial sustainability - whilst transforming ways of working with our internal staff, elected members, residents, and leadership.
On the other side of the change, as we leave intervention, expect career defining moments and a sense of pride that the Borough is not only fit for purpose but is ready to lead the way forward.
The role:
At the heart of team, this role is integral to coordinating and managing all activity across the change programme to ensure successful delivery of programme outcomes and objectives.
Performing a wide variety of tasks, from coordinating meetings and workshops, preparing agendas, managing project documentation, reporting and general administrative tasks. In addition, expect to act as a central point of contact for internal and external stakeholders - positively representing the programme.
The foundation of this role is set around creating and maintaining structure and organisation within the programme - but a keen interest in change and transformation would be encouraged. This is an excellent opportunity for someone who may be at the start of their career in change and innovation and want to experience first-hand how this type of work can make a difference to a community and residents lives.
What we are looking for in summary:
- Experience of supporting a large -scale programme through a period of change, ideally in a project/programme support role.
- Strong relationship building skills.
- Excellent IT skills, including Microsoft Office and project management software.
- Positive attitude and willing to learn new skills.
- Pragmatism and objectivity - enabling you to solve problems with ease.
- Resilience, flexibility, and adaptability
- Desire and passion to drive change.
- Local Government / Public sector experience is desirable but not essential.
What's in it for you:
This is a rare and exciting opportunity in an organisation that is committed to delivering better services for its residents, communities, and staff. You will be part of a supportive and dynamic team and have access to a range of benefits:
- Generous annual leave entitlement - 25 days rising to 30 after 5 years' service.
- career average pension scheme
- relocation packages
- interest-free loans for green travel such as bikes or public transport season tickets
- salary sacrifice schemes such as childcare vouchers and cycle to work schemes
- maternity, paternity, adoption and shared parental leave above the statutory minimum
- employee assistance programme to provide support to employees both at and outside of work
- flexible working to help balance work and personal life including job sharing, part-time working and home working
- buying additional annual leave
- career break scheme for up to 2 years
- wide range of courses to support employee development
- discounted rates for national restaurants, retailers, attractions and experience days
- discounts with local suppliers including cycle, beauty and fashion stores, restaurants, estate agents and driving schools
- 24-hour health advice and support
We also offer a hybrid working set-up, our office is just a 2-minute walk from the train station with rapid links in and out of Central London.
What are you waiting for?
A Disclosure and Barring Service (DBS) check is not required for this post.

Advert Closing Date:
Redeployment Only: 12th September 2024
Internal and External: 13th October 2024

Interview Date: TBC

To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)

"If you encounter an error message when opening the Job Profile link please refresh the error page"

Change Programme Support Officer
Salary: £31,199 - £35,579 per annum
Grade D
Permanent Contract
37 Hours per Week

Just imagine...
Imagine being able to make a significant, lasting difference and drive real change that will enable future generations to thrive. The central Change Programme Team here at Thurrock Council is evolving and offers an opportunity to do just that. We are now looking for a select group of dynamic and driven individuals who can help us achieve our ambitious objectives.
We have a herculean yet achievable task ahead. It will be no easy feat to embed innovative technology, modernise processes and change behaviours and mindsets, however, we have started that journey and are confident that with the right team and the right skills, we can make this happen. The truth is, we must make this happen, and you will be joining us at the most critical point in the journey yet.
An opportunity to learn how to bring a Council out of intervention, you will play an integral role in facilitating and guiding the council on its journey to modernisation and financial sustainability - whilst transforming ways of working with our internal staff, elected members, residents, and leadership.
On the other side of the change, as we leave intervention, expect career defining moments and a sense of pride that the Borough is not only fit for purpose but is ready to lead the way forward.
The role:
At the heart of team, this role is integral to coordinating and managing all activity across the change programme to ensure successful delivery of programme outcomes and objectives.
Performing a wide variety of tasks, from coordinating meetings and workshops, preparing agendas, managing project documentation, reporting and general administrative tasks. In addition, expect to act as a central point of contact for internal and external stakeholders - positively representing the programme.
The foundation of this role is set around creating and maintaining structure and organisation within the programme - but a keen interest in change and transformation would be encouraged. This is an excellent opportunity for someone who may be at the start of their career in change and innovation and want to experience first-hand how this type of work can make a difference to a community and residents lives.
What we are looking for in summary:
- Experience of supporting a large -scale programme through a period of change, ideally in a project/programme support role.
- Strong relationship building skills.
- Excellent IT skills, including Microsoft Office and project management software.
- Positive attitude and willing to learn new skills.
- Pragmatism and objectivity - enabling you to solve problems with ease.
- Resilience, flexibility, and adaptability
- Desire and passion to drive change.
- Local Government / Public sector experience is desirable but not essential.
What's in it for you:
This is a rare and exciting opportunity in an organisation that is committed to delivering better services for its residents, communities, and staff. You will be part of a supportive and dynamic team and have access to a range of benefits:
- Generous annual leave entitlement - 25 days rising to 30 after 5 years' service.
- career average pension scheme
- relocation packages
- interest-free loans for green travel such as bikes or public transport season tickets
- salary sacrifice schemes such as childcare vouchers and cycle to work schemes
- maternity, paternity, adoption and shared parental leave above the statutory minimum
- employee assistance programme to provide support to employees both at and outside of work
- flexible working to help balance work and personal life including job sharing, part-time working and home working
- buying additional annual leave
- career break scheme for up to 2 years
- wide range of courses to support employee development
- discounted rates for national restaurants, retailers, attractions and experience days
- discounts with local suppliers including cycle, beauty and fashion stores, restaurants, estate agents and driving schools
- 24-hour health advice and support
We also offer a hybrid working set-up, our office is just a 2-minute walk from the train station with rapid links in and out of Central London.
What are you waiting for?
A Disclosure and Barring Service (DBS) check is not required for this post.

Advert Closing Date:
Redeployment Only: 12th September 2024
Internal and External: 13th October 2024

Interview Date: TBC

To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)

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Wellbeing Team Support Coordinator
Location: Thurrock - Tilbury & Chadwell
Grade D
Salary: £31,199 - £35,579 per annum
37hrs - 1 year FTC
Benefits of working at Thurrock Council:-
- Employee Assistant Programme and First Care Health Support for Employee and close family
- Access to Local Government Pension Scheme
- Health & Well Being Initiatives
- Discounts in Local Shops and Stores
- Childcare Vouchers
- Uniform provided
- Mandatory Training at no cost
- Enhanced DBS required at no cost
- Care Certificate training provided
- Paid Annual Leave
Are you the kind of person that believes all people should live long, happy and healthy lives? Making their own decisions, staying connected with friends and family and maintaining a community life? If you are why don't you come and work for Thurrock Council - we are a progressive organisation that is wholly committed to providing quality first care to all our local residents.
An opportunity has arisen for a Well Being Team Coordinator to contribute to our services within the Adults and Health directorate of the Council. Wellbeing Teams provide care and support for clients in their own homes, single and double handed calls. The service provides care in the community between the hours of 7am and 11pm.
You will be required to work across the Tilbury and Chadwell Teams providing support by line managing the Well Being Workers. You will have experience of rostering care calls to staff, and of working with multi-disciplinary teams of Care and Health Professionals. We are looking for a committed and innovative individual with the knowledge of how a Well Being service operates. You will have worked in statutory services and have a solid knowledge of safeguarding and CQC requirements. In addition, you will have experience of leadership (you will be responsible for a team of at least 15 staff).
As part of our middle management team, we expect you to be a problem-solver who can also think strategically. Most of all you will be committed to putting users of the service at the centre of your decision-making and share in Thurrock's ambition to be the best.
Our core values include individuality, independence, choice, dignity, respect, rights, confidentiality and fulfilment, which guarantees residents receive a high standard and quality service.
The role will be working to promote personalisation and re-ablement where possible, whilst assisting in achieving the delivery of outcomes for residents within their own home. You will need to be able to build appropriate relationships with Service user's and staff to ensure core values are met.
The type of person who will be suitable for this role will need patience, understanding, commitment and have a genuine caring nature. You will also be able to demonstrate the core values of the home promoting Dignity, Choice & Control, Person Centred Care, Rights, Fulfilment, Respect and Independence. You will need to have a Full Driving Licence and access to your own vehicle to enable you to travel around the borough. A flexible approach to working hours will also be required to support the service outside of office hours.
Full Driving Licence and access to your own vehicle required for working in the above - mileage paid at 45p per mile.
The Council supports the Covid-19 vaccination programme and encourages staff delivering front-line care services to take up the offer of double vaccination.
The successful candidate will need to have a professional attitude at all times and have knowledge around the understanding of Dementia, Challenging behaviours and Manual Handling - training also provided.
A Disclosure and Barring Service (DBS) check for Adults is required at Enhanced plus Adults Barred List level
Closing Dates: 6th October 2024
Interview date: TBC
To view the Job Profile and Person Specification please follow the link below:
Download JD
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