Total 308 Others level Customer Service job vacancies in Dorset, BH17 0RB

Support Worker Poole - £12.01 ph

Typical Shifts are: Monday - Sunday ranging from 10:00-22:00, 15:00-22:00, 07:00-18:00, 10:00-15:00 including some weekends and sleep ins

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Female* Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service in Taunton is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

Right now, we’re recruiting a Business Support Officer to join our newly created Nursing Directorate, to contribute to something truly unique. What we offer: • An opportunity to join a new role in a developing directorate and enable you to shape your future at NHSBT. • NHSBT promotes flexible working opportunities where the role will allow. • 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years. • NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions ‎ • We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. This vacancy will close at 23:59 on 11th December 2024 Interviews are anticipated to be held on or around 19th December 2024 – subject to confirmation For informal enquiries please contact – Name: Sophie Seymour, Job Title: Head of Office- Chief Nursing Officer Contact Details: sophie.seymour@nhsbt.nhs.uk

Are you an aspiring Sous Chef with experience in a fast-paced kitchen environment with an emphasis on fresh and seasonal produce? Looking for a rewarding career with excellent training and opportunities for development? Then join Care UK, a multi award winning care provider as a Sous Chef.

The Role


Leading the team in the smooth running of the kitchen operation.
Develop nutritious and diet sensitive meals for residents and their requirements.
Menu design and planning.
Managing stock control and adhering to food cost guidelines.
Ensure compliance with both Food Safety and Health and Safety in the kitchen.
Training, supervising, and developing a team to help them make the most of their potential.


Some of our benefits by joining the Care UK family


Alternate weekend and social working hours
Bank Holiday Pay Enhancements* (*where applicable)
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support
Wagestream- access your wages at any-time


Career Development
We have our own Catering Academy to provide excellent training and induction programs for all new Catering Staff and we will give you all that’s needed to have a successful career as a Chef with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.
We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.
We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Location: Weston-super-Mare

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Location: Ferndown

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Full-Time SEN Teaching Assistant Job Vacancy Dorset. No experience needed.

Location: Ferndown, Dorset
Commutable from: Bournemouth, Poole, Ringwood, Verwood, Wimborne, Blandford Forum, Dorchester

Due to the rural location of this job vacancy, a Car Driver is essential. While previous experience is not needed, the ability and desire to build a professional and trusted relationship with our young people is crucial.

Benefits

Salary: £21,000 - £22,900 per annum, Actual Salary DOE
Hours: 40 hours per week, Term Time only
Contract: Permanent, Full Time
Life assurance, Competitive pension, Health cash back plan
High street discounts
Employee assistance programme
Car lease scheme, Bike to work scheme
Fully funded training and qualification.
Employer
Social Care & Education Jobs is proud to partner with an exceptional provider of Specialist Education & Supported Living for Children, Young People, and Adults with disabilities, including Autism. We are currently seeking a dedicated SEN Teaching Assistant to join a Residential College for Younger Adults with social, emotional, and mental health needs. This role is crucial in preparing them for adult life and supporting their transition into further education, employment, or training.

Key Responsibilities:
Collaborate with teaching staff to support learning, providing additional explanations when necessary.
Ensure the safety and welfare of young people, maintaining a high standard of safeguarding at all times.
Assist young people in setting and achieving their Education and Healthcare plan targets.
Promote positive behaviour throughout the school, adapting responses to meet individual needs.
Accurately document all accidents, incidents, or health & safety issues in accordance with school policies.
Facilitate participation in group activities, respecting choices and encouraging social interactions and friendships.
Essential Criteria:
Level 3 Diploma or equivalent for Children or Adults.
Experience working with Younger Adults aged 16 - 25 years old.
Ideal experience within an Educational Special Needs setting.
Understanding of Safeguarding principles & Deprivation of Liberties.
Experience managing challenging behaviours.
Ability to engage students in positive, enabling relationships.
Safeguarding and Compliance:

Successful applicants will be subject to pre-employment safeguarding checks, including an enhanced disclosure and barring service (DBS) check. This post is exempt from the Rehabilitation of Offenders Act 1974, and the Aurora Group is permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) to assess their suitability to work with children. We are committed to safeguarding and promoting the welfare of the children and young adults in our care and are a disability confident and equal opportunities employer.

Apply now to join a team that is dedicated to making a positive impact on the lives of young people with special educational needs!

Full Time, Maintenance Officer / Technician, job vacancy close to the Ferndown area of Dorset. This vacancy is just off the A338 which is commutable from Ferndown, Salisbury or Bournemouth all within 30 minutes commute.

Benefits
£25K - £27’300 Depending on Experience.
Full-time, 40-hours per week.
Life assurance, Health Cash back plan & pension.
Car lease scheme, bike to work scheme.
Perk-box scheme.
Free parking on site.
Duties
As our Maintenance Officer / Technician you would be joining a fabulously friendly team. Your role will be to support the teams to ensure Health & Safety measures are in place throughout the grounds and facilities. You will always ensure our buildings are fit for purpose for the Young People we support. Duties include:

General Site Maintenance & repairs.
Carry out regular inspections of the school to ensure upkeep of standards.
Inspections, upkeep & maintenance of all areas including buildings and outside areas.
Comply with Health & Safety policies whilst carrying out your duties.
Keeping accurate records of all maintenance carried out.
Report any damages, defects, and malfunctions to the Maintenance Leader.
You will work with the central estates department, supporting the development of the services through site expansion projects and integrating new/developed buildings.
Criteria
General maintenance knowledge, including basic joinery, electrical fittings, and plumbing.
Knowledge of current Health & Safety regulations.
Understanding of hot and cold-water systems.
Knowledge of good working trade practices.

Apply
Once you have applied one of our team will contact you to answer any questions you may have.

Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Poole Club offering a 40 Hour contract which includes daytime, evening, weekends and late night shift patterns.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.

Hit the Jackpot with Our Benefits


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards


Applicants must be 18+

Role: Residential Childcare Support Worker

Company: Beaufort Care Group

Location: Bournemouth & surrounding areas

Salary: From £30,000 per annum, inclusive of enhancements

Hours: 37 hours per week, plus 10 sleep-in shifts per month and overtime opportunities

Roster: 4 week rolling roster to include some weekends and Bank holidays

Why work with us

Competitive Pay: Great opportunity to earn, with potential to increase your salary upon successful probation and achievement of NVQ Level 4 in Children, Young People and Families Practitioner qualification (or equivalent), PLUS sleep-in and over-time rates

Employee Benefits: 5.6 weeks holiday rising with service; £500 joining bonus (T&Cs apply); Blue Light Card; free DBS; referral bonuses; long service awards to a maximum of £2000; and company events

Professional Development: Comprehensive and fully paid induction; relevant, professional qualifications paid for by us; continuous skills and knowledge training; plus opportunities for career advancement in the childcare industry with an expanding company

About the Role

As a Residential Childcare Support Worker, you will perform a vital role in our children's lives, working as part of a team, and being a responsible, trusted ‘parent figure’ for looked-after children.

Your responsibilities include:

Building strong, positive relationships with children who have experienced traumatic and difficult backgrounds

Supporting their educational and emotional development, helping them to heal and thrive

Planning and co-ordinating engaging, fun activities, encouraging the children’s leisure interests

Ensuring a structured, safe, comfortable home environment

Following regulatory processes which includes good administration and recording of information

About you

To succeed as a Residential Childcare Support Worker, we’re looking for candidates who are:

Dedicated to child safeguarding

Empathetic and effective communicators, able to form trusted, meaningful relationships with children

Passionate about making a positive difference in children’s welfare

Resilient and patient, capable of handling challenging behaviours

Proactive and creative in activity planning

Capable of practical ‘life skills’ including cooking, cleaning and good home management

Detail-oriented and competent users of IT, to ensure that every child’s needs are met and documented in line with regulatory expectations and standards

Essential must haves

A valid UK driving licence, proximity to Bournemouth, Ferndown and Ringwood with a willingness to pursue relevant qualifications such as NVQ Level 4 in Children, Young People & Families Practitioner.

More About Beaufort Care Group

Beaufort Education and Care is a leading provider of residential childcare services for looked-after children aged 6-18, based in Bournemouth, Ringwood and surrounding areas. Specialising in emotional and behavioural difficulties (EBD), our established and reputable children’s homes all have a cosy ‘family feel’ and are dedicated to offering high-quality, therapeutic childcare, ensuring each child's individual needs are met in a nurturing and supportive environment.

Commitment to Safeguarding & Equal Opportunities

Beaufort Care Group is fully committed to safeguarding children and promoting equal opportunities. Candidates will be subject to a thorough application and recruitment process, with successful applicants undergoing robust background checks including Police and Safeguarding enquiries to ensure the safety and well-being of the children in our care.

Wild Capital

We are looking for an enthusiastic and motivated Ecologist to join our growing team at Wild Capital. The position is permanent with opportunities to grow with the company. The position will be based out of Wimborne, Dorset with opportunities to travel around England to our national network of nature reserves. This is an excellent opportunity for you to have exposure to an exciting, new and growing market with a leading national mitigation provider. We are looking for an ecologist with a strong work ethic, a commercial mindset and hunger for knowledge to learn about the nature markets in which we operate. Initially the majority of the role will include client relationship, managing quotes and sales of our products with opportunities to expand into more senior roles with experience.
Duties will include –
• Monitoring and responding to incoming requests for quotes;
• Reviewing biodiversity metrics;
• Client relationship and managing our sales and quotes database - excel based database;
• Administration of successful sales;
• Arranging quotes from 3rd party ecological consultants and managing contracts;
• Occasional travel to our nature reserves to deliver our environmental promises;

You will be supervised and supported by a strong team to enable you to become independent, and empower you to learn and develop valuable skills for this emerging industry.
Your skills
• Good written and verbal communication skills.
• A good understanding of ecology and wildlife legislation
• Proficient using MS Office
• Previous experience relating to nature markets are desirable.
• Previous experience relating to the development sector are desirable.

But to enjoy your time at Wild Capital, you’ll also need to be personable, passionate, and proactive. We’re a friendly bunch but we do work hard.
You’ll need to hold a full, valid UK driving licence as your role may involve you travelling to various sites across the country.

Job Title: Coordinator - Operations Support (Admin and Clerical)
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Blandford Forum, DT11 | Hybrid
Start Date: ASAP
Work Pattern: Monday - Friday| 09:00am - 17:00pm.

Are you ready to make a real difference in people's lives? Join our client as a Coordinator - Operations Support and be part of a team committed to delivering high-quality services to our residents. Based in our client's Blandford Office, you'll play a vital role in scheduling repairs and maintenance, ensuring efficient and timely outcomes for our customers.

Key Duties and Responsibilities:

• Receive and manage work orders, scheduling work diaries for trades staff.
• Liaise with trades teams and other repair staff to meet appointment targets.
• Communicate with residents to confirm their scheduled repair and maintenance works.
• Maintain accurate records and ensure data compliance in relevant systems.
• Support improvement initiatives and assist with complaint resolution.
• Monitor performance and operational efficiency to avoid risks and drive improvements.
• Process purchase orders and invoices to meet financial and compliance goals.

Qualifications and Experience:

• Experience in scheduling or operational roles in a fast-paced, customer-focused environment.
• Proficiency with multiple systems and an understanding of data management.
• Strong understanding of safety compliance processes and procedures.
• Excellent interpersonal, communication, and stakeholder management skills.
• A collaborative mindset with a commitment to promoting inclusivity, equality, and diversity.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

About the role
We’re currently looking for Customer Service Executives to create an outstanding customer experience at our Vauxhall branch in Manchester and help customers get excited about our products.

Why choose us?

33 days’ holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
Hours

You’ll work a five-day week on a set rota that includes weekends.

About the role

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the fully support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.

Day-to-day duties

Preparing the showroom and cars for the day ahead.
Assist with showroom presentation and advertising.
Supporting the Sales department and delivering excellent customer experience.
Organising and accompanying customers on test drives.
Swotting up on our vehicles and manufacturers.
Learning about our products so you can help our customers find the perfect fit.
Enhancing the customer journey from enquiry to delivery.
Essential skills

You’ll be a confident communicator who understands that a positive attitude gets great results.
Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
A full UK driving licence.
As happy working on your own initiative as you are in a team.
One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.
Our culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Proud member of the Disability Confident employer scheme

We are pleased to announce we have an exciting opportunity here at Potens for Support Workers.
What we’ll give you:
We will ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• £12.50 per hour.
• Full time 40 hours per week.
• Working every other weekend.
• Contributory pension scheme.
• Confidential, supportive Employee Assistance Programme, accessible 24/7.
• Paid comprehensive learning and development opportunities so we can invest in your future – including internal leadership competency sessions and recognised qualifications (level 2 to level 5 NVQ in Health & Social Care).
• New to care? You can complete your care certificate with us.
• Access to attractive and exclusive employee benefits including savings on shopping, leisure, and household expenses.
• A generous referral scheme.
Here at Redwood House in Broadstone, Poole, we provide a 5-bedroom supported living service, supporting a range of people ages 18 to 35. The people we support have learning disabilities, ASD, and other health needs.
What you’ll be doing:
• Promoting and supporting independent living skills.
• Encouraging choice and involvement.
• Facilitating access to community activities.
• Supporting with a small amount of personal care.
• Shifts will take place between the hours of 8 am and 10 pm and will include a mixture of days and evenings.
• There is 1 sleep shift available each week.
• Working every other weekend.
Who you are:
• Flexibility is needed to work across all shift patterns.
• Highly motivated with a ‘can do’ attitude.
• Team player.
• Willing to learn.
Who we are:
We are a national provider of health, social, and education services with over 35 years of experience. Our employees are the driving force behind the fantastic care and support being delivered to hundreds of adults and children across the UK. Our teams are purposeful, positive, and progressive. They work hard to empower the people we support to have a voice, achieve their goals, and change their lives. We are always looking for committed, proactive, and passionate people to join us and create even more opportunities for the people we support. Join our team and have the satisfaction of knowing you’ve changed someone’s life and, in return for your hard work and passion we can give you real meaning and purpose in your work.
Safeguarding
Potens is committed to safeguarding and promotes the welfare of the people we support throughout our facilities. All applicants will be subject to robust pre-employment checks prior to appointment; including but not exhaustive; enhanced DBS, and a minimum of two satisfactory references. Our checks will be service and role-specific and can be discussed pre-application if required. To view our policy on recruitment of ex-offenders please see full details Potens-Recruitment-Ex-Offenders-Policy.doc (live.com)
Diversity
We champion diversity, and we understand the importance of our teams representing the communities and people we support. Here at Potens, you’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live independently, healthier, happier lives and doing our part to make a better working environment where all feel welcome and supported.

Service Desk Analyst
3-Month Contract
£15.62 Per hour Umbrella
Bournemouth

Your New Company
A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period.

The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests.

General Responsibilities
* Incident management
* Daily System Checks
* Comply with all company policies and procedures, including but not limited to:
* IT Usage Policy


General Skills
* Understanding of IT operational support frameworks.
* Provide a service of excellence
* Follow process documentation and instruction to ensure the resolution of incidents and
Fulfilment of requests according to the requirements of the business
* Capture and record all information and data as directed by the IT Management System
* Carry out qualitative checks on all relevant IT systems
* Carry out general administrative tasks
* Communication of potential/current issues with all team members
* Management of workload demands within tight deadlines
* Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management.
* Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A large public sector organisation, based in Bournemouth, are looking to recruit an IT Desktop Support Team Lead to help oversee the junior members in the IT team. This is a permanent role, fully on-site based in Bournemouth.
Your new roleAs the IT Desktop Support Team Lead, you will be ensuring that the IT support functions professionally and provides quality service that meets the needs of the organisation.
Daily responsibilities would include supporting the overall infrastructure, being the acting lead to the 7 junior members in the team to support existing hardware and software.
Overall, the IT Desktop Support Team Lead position requires an individual with a friendly personality and ability to communicate effectively across teams would be an asset.
What you'll need to succeed

• Support undeployed applications
• Building PC's
• Packaging applications
• Microsoft System Centre Configuration Manager
• IT Service Desk experience
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Resilience
• Ability to prioritise and manage
• Develop, implement, monitor and maintain standards, processes and procedures

What you'll get in return

• Salary up to £36,000
• Development opportunities with salary increases
• Access to Discount Schemes at multiple retailers
• Enrolment into the NEST Pension Scheme

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk