Total 1,226 Others level Customer Service job vacancies in Bury St Edmunds, IP33 2QZ

Please refer to the attached job description and person specification for further details regarding this role.

To provide clinical leadership and psychiatric expertise for the Bury and Blackbourne Enhanced Recovery Team Work collaboratively with colleagues in the community team, the wards, crisis and liaison services for adults to provide a seamless pathway Please see attached full Job Description for this role

An exciting opportunity has arisen for a Band 5 Audiologist to join our Bury Community Audiology Service . The post is for full time 4 days working from 8.00am until 6.00pm

The Bury Audiology Service is friendly, forward thinking and experienced with a good skill mix. It is an innovative and dynamic service that provides assessment, treatment and advice to adults and children with hearing difficulties.

You will provide routine audiological services on patients of varying ages in line with service requirements as part a team.

Key Responsibilities of the Post:
• Perform diagnostic audiological tests.
• Select, fit and rehabilitate patients with hearing aids using a complex computer system.

The service operates over the core hours of 8.00am - 6.00pm Monday to Friday and Saturday mornings.

Preferred working hours - 37.5 over 4 days. 8.00am - 6.00pm



The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers websitewww.careers.northerncarealliance.nhs.uk

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk


This advert closes on Friday 6 Dec 2024

Proud member of the Disability Confident employer scheme

Medicines Management Pharmacy Assistant

Fairfield General Hospital and Rochdale Infirmary

An exciting opportunity has arisen to recruit a highly motivated and enthusiastic new Medicines Management Pharmacy Assistant to our great team



Applicants must be reliable, adaptable to change, capable of working in a busy environment and have excellent people skills to be able to communicate with a large range of healthcare professionals, patients and their relatives.
The successful applicant will be responsible for offering a medicines management support service to the pharmacy and ward teams. This involves speaking to patients and relatives about their medicines, helping to avoid missed doses, transferring medicines to other wards and to deliver a strong pharmacy presence in a demanding environment. The post holder will be a vital link between the multidisciplinary team at ward level and the Pharmacy service.
You must be able to prioritise your workload, use initiative, work under pressure, meet deadlines and be committed to the delivery of high standards in a patient focused service.
This post involves working weekends.

Unfortunately, this role does not meet the criteria required to qualify for sponsorship

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers websitewww.careers.northerncarealliance.nhs.uk

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:https://careers.northerncarealliance.nhs.uk/


This advert closes on Tuesday 10 Dec 2024

Proud member of the Disability Confident employer scheme

We are pleased to announce we have an exciting opportunity here at Potens for Support Worker.
What we’ll give you:
We will ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• £12.50 per hour.
• 30 hours per week. Shifts will include earlies, lates, sleep-ins (occasional) and alternate weekends.
• An extra day paid holiday for your Birthday.
• Contributory pension scheme.
• Confidential, supportive Employee Assistance Programme, accessible 24/7.
• Paid comprehensive learning and development opportunities so we can invest in your future – including internal leadership competency sessions and recognised qualifications (level 2 to level 5 NVQ in Health & Social Care).
• New to care? You can complete your care certificate with us.
• Access to attractive and exclusive employee benefits including savings on shopping, leisure, and household expenses.
• A generous referral scheme.
At our service in St Austell, we support adults with learning disabilities, autism and behaviours that challenge.
The aim of Woodside Farmhouse is to provide a high-quality service within a homely environment. Continuous encouragement, fulfilment, education and stimulation are the core elements of daily life for the people that live with us. The high-quality care provided enables the people we support to achieve their own personal objectives in ways that are generally valued in our society.
What you’ll be doing:
• Providing proactive, positive and caring support to adults living in our service.
• Enabling people to learn new skills towards living more independently.
• Assisting and providing individuals with support for their emotional and practical needs.
• Working effectively as part of a team.
• Be a part of developing and implementing person centred care plans.
• Taking part in activities with the people we support, both in the service and out in the community.
Who you are:
• The successful candidate will have the aptitude, desire and commitment to work in social care with adults with a variety of needs.
• Flexible with a ‘can do’ attitude.
• Motivated and a team player.
• No experience needed - for us at Woodside we are looking for people with the right values and will provide full training and support.
• Drivers preferred.
Who we are:
We are a national provider of health, social and education services with over 35 years’ experience. Our employees are the driving force behind the fantastic care and support being delivered to hundreds of adults and children across the UK. Our teams are purposeful, positive, and progressive. They work hard to empower the people we support to have a voice, achieve their goals, and change their lives. We are always looking for committed, pro-active and passionate people to join us and create even more opportunities for the people we support. Join our team and have the satisfaction of knowing you’ve changed someone’s life and, in return for your hard work and passion we can give you real meaning and purpose in your work.
Safeguarding
Potens is committed to safeguarding and promotes the welfare of the people we support throughout our facilities. All applicants will be subject to robust pre-employment checks prior to appointment; including but not exhaustive; enhanced DBS, and a minimum of two satisfactory references. Our checks will be service and role specific and can be discussed pre application if required. To view our policy on recruitment of ex-offenders please see full details Potens-Recruitment-Ex-Offenders-Policy.doc (live.com)
Diversity
We champion diversity, and we understand the importance of our teams representing the communities and people we support. Here at Potens, you’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live independently, healthier, happier lives and doing our part to make a better working environment where all feel welcome and supported.

ESR Senior Support Administrator Band 4 (with Annex 21 applied if trainee appointed)



Are you looking for a change or a new exciting opportunity that supports your career development?



This is an exciting opportunity for either an experienced ESR support administrator or an ESR end user who already has a good grounding in ESR or related workforce systems. This role sits in a progressive department that offers clear career opportunities and succession after training is completed.



We are looking for a forward thinking, innovative team player who is enthusiastic and who will establish themselves as a key point of reference for all matters relating to the support of the Trust’s ESR (Electronic Staff Record) system.



You will be part of a small team working to support ESR users throughout ESHT. You will need to be able to prioritise work to deadlines as well as have excellent communication, organisational skills and high attention to detail. A good sense of humour is always an added bonus!



.

1. Prioritise and input confidential and sometimes sensitive staff changes and leavers into the HR System (ESR), ensuring correct authorisation and Finance approval where required. Ensure high level of accuracy to ensure the employee is paid correctly and to meet payroll deadlines.

2. Monitoring quality and accuracy of data received from Managers and other ESR Users, identifying and resolving any queries.

3. Provide specialist ESR system advice to user across the trust at all levels


4. Provide support to ESR Employee Self Service users, including issuing usernames and passwords and assistance with initial access and navigation of the screens via email and user helpline. This can be complex due to the English not necessarily being the employee’s first language or the IT literacy skills of the employee. Assistance to users requires a high level of patience and accuracy of explanation


5. Provide support to managers and ESR Supervisor Self Service users including how to gain access and navigation of the screen via the user helpline.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.


In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.


There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Please refer to the job description attached.



If you have any questions about this position please do not hesitate to contact us.


This advert closes on Tuesday 10 Dec 2024

Proud member of the Disability Confident employer scheme

Job Details

Grade: 5A

Hourly Rate: £13.6964 - £14.8264

Salary: £24995.90 - £27058.15 per annum

Contract Duration: Temporary until 30/09/2025 or earlier return of post holder

Hours: 35

Please note interviews will be held Wednesday 18th December 2024.

Role Purpose

Are you looking for a job in HR Administration where you will be kept busy and be part of a team who are responsible for administering the payroll process for Scottish Borders Council, then this is the job for you.

The HR Shared Services team are responsible for the administration of recruitment, payroll, employee benefits and pensions. While this role will be focused on processing payroll and answering calls and emails you will be exposed to and gain knowledge in all of these functional areas for the Council.

You will be processing timesheets and expenses claims for current employees ensuring these are processed in line with current legislation, working closely with colleagues in the other functional areas. We are always on the look out for new and innovative ways of working and you can play your part in this as the Council looks to adopt a digital first approach.

Training will be provided by our existing team members and then you will be able to pick up this role and start answering the varied and interesting calls and queries the Helpdesk team receive each day from employees.

Essential

HNC in a relevant discipline or extended period of processing experience in one or more relevant functional areas.

Experience of working in a high volume, deadline driven customer service environment

Informal Enquiries

Informal enquiries may be made to Heather Taylor at heather.taylor@scotborders.gov.uk

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• La Route de Beaumont, St Peter, Jersey, JE3 7HH
• 41 bedded home - providing nursing care

About the role

• Clinical Deputy Manager
• NMC pin required
• Full Time - 42 hours per week - 50% Supernumery hours - Weekend work required
• Experience of rota management is essential
• Experience of clinical audits is desirable
• £28.50 per hour

What will Aria Care Offer you?

• Blue Light Discount Card
• Holiday & days out discounts
• Long service awards
• Recognition programme
• And much more!

Are you a caring leader who strives to deliver excellent quality outcomes and person-centred care - enhancing our residents wellbeing with independence and choice, if so do get in touch.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

About us? 

Moran Health Care Group has been caring for ageing Australians for over 65 years. Our goal is to enable people in our care to enjoy each day to the best of their ability. To find out more about us visit www.morangroup.com.au.? 

Our values are?Respect, Kindness, Dignity?and?Compassion.? 

About the opportunity 

We are currently seeking a committed and enthusiastic Chef to join our wonderful team at our Moran Sylvania home, set in one of the prime residential areas in Sydney's Sutherland Shire. 

In this role, you will be?providing?a friendly, caring, and homely environment?through the provision of a variety of tasty and nutritious home cooked meals.    

You will be supported and mentored to ensure you thrive in your role with us. You will work with a great team of dedicated people and your contribution will make a difference to our residents’ enjoyment of their life every day. Moran offers a rewarding work environment consisting of modern facilities and equipment and supports individuals to further develop their skills. 

Permanent Saturday and Sunday work required. Minimum guaranteed salary $73 200 per year. 

Key Responsibility 

You will report to the Chef Manager and will provide great food and dining experiences. 

Support the day-to-day delivery of food services at Moran Sylvania home
All aspects of food preparation and cooking, using MHCG recipes and menus 
Liaise with Chef Manger for residents requiring preparation of special diets 
Prepare a selection of varied food choices 
Ensure dietary and nutritional needs of the residents are met 
Ordering of stock, budget control and minimisation of food wastage as required 
Active participation in the Food Safety Program 
Maintenance of the highest standards of food services in our home 
Responsible for the ordering, storage and labelling of food as required by the Chef Manger 
Prepare and present food within set time frames
?Skills/Requirements:

Experience in commercial catering or other food service? 
TAFE approved Commercial Cookery Course or equivalent? 
Certificate in Food Handling and Hygiene? 
Familiarity with state Food Handling Regulations/HACCP? 
Organisational and management ability? 
Good communications skills, both written and verbal? 
Ability to work independently and as a member of a team? 
Current Police Check? 
Valid full Working Rights?is required.
As a MHCG employee, benefits you'll be able to take advantage of: 

Employee recognition and benefits
Mentoring by Senior Leaders
Employee Assistance Program
Employee well-being Programs
Discounted Childcare rate for Moran Employees at Discover My World Childcare.
Training and development Opportunities
Paid Parental Leave
If you are searching for a great career opportunity, dedicated to making a difference, please apply today, we would love to hear from you! 

At Moran Aged Care, we are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. 
 
We welcome people with diverse skills, experiences, perspectives, and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages. 

Moran Aged Care has COVID-19 Vaccination Policy that requires all new hires to show proof of being fully vaccinated from COVID-19. 

For any questions, please contact?recruitment@morangroup.com.au.  

Thank you for your interest in this role. We look forward to receiving your application.

St Andrews Support Workers

Earn up to £23,150.16 per year pro rata

Full-Time positions available

We are recruiting now in our St Andrews service - Full-Time positions available!

We support 20 people in their own flats with their day to day lives. Our service has a great community feel. All the flats are situated within one building meaning there is no travelling between sites and there are always other staff in the building to provide peer support.

Our service is situated just a 5 minute walk from St Andrews bus station where you will find regular buses to the rest of Fife, Dundee and other surrounding areas.

There are good opportunities to develop your skills in this role due to the diverse variety of support needs in the service. No experience necessary as full training is provided.

We offer a good range of flexibility around shift patterns and there is no need for you to have a driving license for this role!

If you are enthusiastic about supporting people to live their best lives then apply now to join our team!

Your main duties will include but not be limited to:
• Working with colleagues as part of an effective and efficient team to support vulnerable people.
• Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
• Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
• Updating and maintaining accurate records using a tablet on Arks Information Management system.

View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website www.arkha.org.uk/work-with-us

Why Ark?
• No Previous Experience Required
Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
• Get a qualification while you work
Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
• Employee Discounts
Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Career Progression
Over 75% of all Managers within Care & Support have been promoted internally.
• Employee Assistance Program
Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Contracted hours to suit you
We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.
• Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year;
• Enhanced Overtime: Any hours worked by a Support Worker over full-time contractual hours, will be eligible to be payed an enhanced rate.

In return for your valuable contribution, Ark will also offer you:
• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
• Fully funded PVG & 1st year SSSC registration paid by Ark

Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.

Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.

To apply complete Arks online application form at www.arkha.org.uk/work-with-us .
Scottish Charity No. SCO15694
Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.

Proud member of the Disability Confident employer scheme

We are currently recruiting for: Secure Support Worker

Hours of work: 38 hours per week

Location of role: St Helens, Merseyside

Salary range: £24,909 - £27,317 per year, pro rata

Secure Care Worker - Join Our Team and Make a Difference

We are a nationwide provider of secure and open care facilities, dedicated to supporting young people aged 10-17 in crisis. Our primary mission is to protect and support these young individuals through their challenges, guiding them toward a brighter future.

We are currently recruiting Secure Care Workers who will play a crucial role in delivering compassionate and respectful care to the children and young people in our services. This role will involve a variety of duties, with a primary focus on either intervention work or activity work, depending on your skills and experience.

Key Responsibilities:

• Provide outstanding care to young people in a secure environment, offering protection and guidance through times of crisis.
• Support young people in achieving the best outcomes, focusing on areas such as education, health, independence, and building self-confidence.
• Foster an environment of optimism, compassion, and respect while recognizing and addressing the individual struggles that young people face.
• Work collaboratively as part of a dedicated team to make a lasting difference in the lives of the young people in our care.

What We Offer:

• Competitive Salary and Benefits:

  • Group Personal Pension Scheme
  • Life Assurance Scheme
  • 30 days paid annual leave (including bank holidays)
  • Enhanced maternity, paternity, adoption, and shared parental leave
  • Occupational Sickness Scheme

• Additional Perks:

  • Access to exclusive offers and discounts (Blue Light Card eligibility)
  • Recommend a Friend Scheme
  • Values Awards for exceptional service

• Support for Your Career Development:

  • Comprehensive induction and ongoing training
  • Regular supervisions and annual appraisals
  • Career progression opportunities
  • Enhanced DBS check, fully paid for and maintained on the DBS update service

The Ideal Candidate:

• Passionate about supporting young people and making a positive difference in their lives.
• Compassionate, optimistic, and considerate of the challenges young people in crisis may face.
• Able to adapt to a dynamic and varied role where no two days are the same.

If you are ready to make a meaningful impact and help young people reach their potential, we invite you to apply today.

#NUG

Flexible roster patterns available GREAT work/life balance.
Applicants must have unlimited work rights
Be supported to complete a Cert III - Cost covered by HammondCare
Access nationwide heath & fitness facilities with Fitness Passport

HammondCare Miranda is currently looking for Permanent Part-time Carers to join our team.
Our Cottage style homes provide low and high care for residents with Dementia. You will be running the cottage like a home, which will include:

Personal care showering, grooming, toileting, dressing
Domestic assistance - cooking, cleaning and laundry
Engaging with the residents, ensuring they are involved in the activities they WANT to do.
Recognise, report and respond appropriately to changes in the conditions of residents within your skills and competencies.

All new staff will complete an onsite orientation with a Workplace Trainer, have buddy shifts and be supported by ... Click here to view more detail / apply for Specialised Carer ? Dementia Care

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs an Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as an Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOUYou'll need to be warm, empathetic and personable to join us as an Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.