Total 2,495 Others level Customer Service job vacancies in Bodmin Road, CV2 5DB

Management of cancelled admissions/operations within the department to ensure rescheduled operations and appointments achieve Patient Charter and local standards. Management of DNA rates and supporting implementation of strategies to reduce DNA rates and maximise clinical capacity. Work closely with Clinical Support Services Group to review outpatient clinic and theatre utilisation, to ensure the maximum use of available resources. To provide and receive business performance/sensitive/complex information in an effective manner, communicating across all levels of the department as required. Support the implementation and delivery of business cases, IT System upgrades and other projects within the department as required. Support the management team with coordination of clinical leave requests, travel arrangements, meeting expenses and expenses claims as appropriate, ensuring that Trust policies are adhered to. For further details please see the attached job description.

This recruitment process will see the appointment of two candidates for two separate roles.

Operational Support Manager - Theatres, Anaesthetics & Perioperative Assessment

Operational Support Manager - Critical Care, Pain Management & Vascular Access

Please note, that following the successful completion of a competency framework, the successful candidates will progress into a Band 7 Operational and Performance Manager. Further details can be provided at interview. Expected progression to band 7 would be within 18 months.

The purpose of the role is to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high quality, efficient and patient centred service in line with national and local Key Performance Indicators (KPI’s).

The post holder will provide operational support to the service leadership team in the smooth running of the service. The post will specifically help support the Operations and Performance Manager in the management of administration teams and functions, waiting list management and scheduling of patients to ensure that KPIs and national NHS standards are met, within available resources, ensuring effective patient care within a timely manner.

The role will include line management, provision of complex or sensitive information across a wide range of teams and collaboration with a multidisciplinary team to enable delivery of patient care.
1. Line management of service administrative and clerical teams, ensuring that Mandatory Training, Appraisals and Sickness Management is up to date and in line with Trust policies and procedures.
2. Effective management of both inpatient and outpatient waiting lists, ensuring optimal use of hospital resources liaising with Clinical Co-ordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services and Ward Managers.
3. Analyse, manipulate and interpret waiting list data/information to support planning and performance processes and effective resource management within the service.
4. Review, in support of the Operations and Performance Manager, monthly performance metrics and compliance against key performance targets, qualitative indicators and business case benefits realisation targets.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
1. Management of cancelled admissions/operations within the department to ensure rescheduled operations and appointments achieve Patient Charter and local standards.
2. Management of DNA rates and supporting implementation of strategies to reduce DNA rates and maximise clinical capacity.
3. Work closely with Clinical Support Services Group to review outpatient clinic and theatre utilisation, to ensure the maximum use of available resources.
4. To provide and receive business performance/sensitive/complex information in an effective manner, communicating across all levels of the department as required.
5. Support the implementation and delivery of business cases, IT System upgrades and other projects within the department as required.
6. Support the management team with coordination of clinical leave requests, travel arrangements, meeting expenses and expenses claims as appropriate, ensuring that Trust policies are adhered to.

For further details please see the attached job description.


This advert closes on Sunday 17 Nov 2024

Package Description: Shift Details: 9 AM -5 PM At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor. ABOUT THE ROLE Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. Other responsibilities will include: Being responsible for the reception area and ensure it is always presented to a high standard. Supporting with the process of show rounds. Actively following up and manage any sales enquiries through to admissions. Assisting the Home Administrator as required. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have effective interpersonal skills and professional telephone manner. Be computer literate with a good working knowledge of MS Suite. Demonstrate a positive attitude to all residents and visitors. Ideally have previous experience in working in a customer service role for a minimum of two years. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

The Head Library position is responsible for leading and managing the RELC Library. This role involves overseeing library operations, collection development, information services, and digital initiatives. The ideal candidate will be a strategic thinker with a passion for library and a strong commitment to supporting the academic and research needs of our diverse community.

Key Responsibilities:

Strategic Leadership

• Develops and implements the library's strategic plan, aligning it with SEAMEO RELC's goals and objectives.
• Provides leadership and guidance to the library staff, fostering a positive and collaborative work environment.
• Establishes and maintains effective communication channels with teaching division and other stakeholders.

Collection Development

• Oversees the acquisition, organization, and maintenance of the library's collection, including print, electronic, and digital resources.
• Ensures the collection is relevant, up-to-date, and meets the needs of the diverse user community.
• Develops collection policies and procedures to guide acquisitions and weeding decisions.

Digital Initiatives

• Stays updated on emerging technologies and trends in library and information science.
• Lead the development and implementation of digital library initiatives, including e-resources, digital archives, and online databases.

Budget Management

• Oversee the library's budget and allocate resources effectively.
• Prepare monthly reports (FND), monthly statistics and ad hoc library activities reports for management reporting.

User Services

• Conduct library orientations for visiting academics, research fellows, postgraduate students and course members.
• Educate users in using library facilities, including online library catalogue, internet and other media resources.

Collaboration

• Collaborate with teaching division, researchers, and other stakeholders to support their information needs.

Requirements:

• Postgraduate degree in Library and Information Science or a related field.
• Proven experience in library management, preferably in local public or IHL libraries.
• Strong knowledge of library automation systems or digital technologies such as RFID.
• Excellent communication and interpersonal skills.
• Familiarity with Southeast Asian languages and cultures is an advantage.

Please indicate your reason of leaving your current/previous organisation, notice period, last drawn and expected salary in your resume.

Scope of work

Reception Duties:

• Receiving visitors and render assistance to contractors/ vendors.

• Render assistance to walk-in pupils’ needs and simple non-life threatening first-aid support at the sickbay. To escalate to office staff immediately if it is beyond superficial cases.

• Handle situations when pupils vomit and soil their clothes, loan of uniforms, ad-hoc sewing of buttons on uniform, etc.

• Print and pass the Early Dismissal Form to parents.

Phone Call Duties:

• Handing phone calls on queries, feedbacks and requests.

• Taking messages and ensuring they are passed to the appropriate staff member in time.

Front Desk Admin Duties:

• Issue and collection of keys to staff/students/vendors.

• Manage incoming/outgoing mails and deliveries. (record, sort & distribute daily mail).

• Maintain resource files required for counter duty.

• Maintain the forms cabinet in the office. All forms must be current and to be replenished constantly.

• Operate office equipment like fax, photocopier, etc.

• Ad-hoc simple administrative duties that may be assigned by the school.

Qualifications, skills and experience:

a) 3 GCE ‘O’ Level passes or more, with a pass in English.

b) Preferably more than 2 years of experience in Administration.

c) Preferably with similar working experience in a school environment.

d) Preferably have a valid first-aid with CPR certification.

e) Experience in using MS Office Applications e.g. Excel, Word etc.

f) Communicate well in English.

g) Good interpersonal and customer service skills with patience and ability to remain calm during challenging situations.

h) Posses initative, good problem solving skills and ability to multitask during peak period.

i) Able to work independently as well as in a team with professional ethics.

Contract Period: From 1 January 2025 to 31 December 2025 with an option to

extend the Contract for a further period of 1 year from 01 January 2026 to 31 December 2026.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7.00am to 4.00pm, inclusive of 30mins lunchbreak

• Fridays: 7.00am to 3.30pm, inclusive of 30mins lunch break

• Service not required on Saturdays, Sundays and gazetted publicholidays

Key Responsibilities:

• Prepare and issue quotations for regional customers for all services managed by Regional office.
• Maintain regular communication and work closely with customers to address their requests on a day-to-day basis.
• Provide quotations for Out of Gauge (OOG) shipments as requested.
• Ensure that Dead Freight contracts and addendums are signed, received, properly filed, and updated, with relevant information communicated to Headquarter.
• Establish and update the Bunker Adjustment Factor rates for Dead Freight accounts on a monthly basis.
• Collaborate closely with the back office for Dead Freight invoice issuance and to obtain Customer Request Reports (CRR) from local offices.
• Coordinate with respective Port of Loading (POL) offices to address any inquiries they may have.
• Handle the quoting, apportionment, and filing of through shipments.
• Generate and analyze data from sales reports for monthly meetings and performance analysis.

Job Requirements:

• Dipolma in Business, Logistics, or a related field in shipping profession is an added- advantage.
• Malaysian & Entry Level candidates are welcome to apply, training will be provided.
• Strong understanding of feeder shipping operations and container logistics.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to build and maintain relationships with clients and partners.
• Results-driven mindset with a track record of meeting or exceeding sales targets.
• Candidate should be equipped with good numeracy skills
• Candidate must be meticulous with details, multi-tasking, possess a positive learning attitude, and be able to cope with the fast-paced working environment
• Proficient in MS Word & Excel

Scope of work

1. Attend to telephone calls, emails, front desk reception walk-in enquiries (vendors, parents, students, general public) and receipt of deliveries.

2. Support teaching and administrative staff by providing information to students and parents. To be present during curriculum days with the exception of occasional leave-taking (subject to approval).

3. Facilitate communicate within the school by ensuring necessary information is properly transmitted.

4. Attend to minor student injuries/ accidents and maintain the student injuries/ accidents records file.

5. Assist with administrative duties e.g. filing, data entry, student attendance update, collection of forms.

6. Perform daily upkeeping of counter cleanliness and keeping the area neat and tidy. Help contact parents, students, teachers and vendors.

7. Assist with school programmes/ initiatives e.g. P1 Registration Exercise, P1 Orientation Day, Temperature Taking Exercise etc.

8. Assist with any other ad-hoc duties as assigned by the school.

Qualifications, skills and experience:

1. Able to read, write and converse in English.

2. Knowledge in other languages (Mandarin, Malay) and dialects would be advantageous.

3. Able to work independently.

4. Good team player with initiative.

5. Pleasant personality, positive and cheerful attitude.

6. Likes working with children, demonstrating patience and empathy.

7. 1 year experience in receptionist duties.

8. Previous work experience in school setting would be advantageous.

9. Experience with admin work using MS Office would be advantageous.

Contract Period: From 1 January 2025 to 31 December 2025 with an option to extend

the Contract for a further period of 1 year.

Personnel to be deployed at the following hours:

- Mondays to Thursdays: 8:30am to 5:30pm, inclusive of 0.5hr lunch break

- Fridays: 8:30am to 5:00pm, inclusive of 0.5hr lunch break

- Service not required on Saturdays, Sundays and gazetted public holidays

Join our team now if you are passionate and love babies...

Job Requirements:

Early childhood related certificate ACEY / HCIC / CIT

Preferably with 3 years of relevant work experience as a teacher in preschool environment

Training will be provided if without experience

Full Time (Monday to Friday)

Salary range $2800 to $3500

Thank you.

Reporting to the Head, Business Development and you will work with Business Executives to fulfil the following job responsibilities:

Sales and Marketing Activities

· Coordinate, implement and support the promotion and marketing (through marketing collaterals) of the Centre’s training courses, programmes, seminars and workshops

· Prepare periodic sales, marketing, financial reports and any other reports as may be required

· Work with Head for new business proposals including costing & budgeting for courses, training programmes, seminars and workshops

· Update clients’ records and attend to sales enquiries

· Assist in the planning and preparation of RELC International Conferences, exhibitions, road-shows, meetings, and official functions, including physical arrangements, at the Centre or overseas

Operations and Administration

· Execute daily operations across various functions such as administration, logistics, procurement and finance related activities

· Prepare and maintain up-to-date financial records and administrative filing

· Work closely with students and lecturers for the provision of class attendance, timetable and student services

· Plan, coordinate and execute course orientations, opening & closing receptions, and any other duties as required during the course

· Collate and monitor the satisfaction and outcomes of business transaction from the clients and vendors

Key Requirements:

· Degree / Diploma in Business / Marketing or related discipline

· Preferably 2-3 years in a Business Development/Sales/Operations role from the education & training sector. Fresh graduates are welcome to apply.

· Detailed, meticulous and able to multitask

· Sales driven and result oriented

· Customer centric

· Good project management and presentation skills

· Proficient in Microsoft Office applications, especially Word, Excel and PowerPoint

Please indicate your reason of leaving your current/previous organisation, notice period, last drawn and expected salary in your resume.

Job Summary:

The intern of 6 months is largely expected to work in an office environment from 8.30 am to 6.00 pm on weekdays and may also be required to travel out of the office for meetings. On occasions, the jobholder may need to work outside official hours on weekends to support the running of events.

Learning Objectives & Outcomes

• Case Management - Apply social work knowledge/skills in managing cases.

a. Conduct intake assessment for calls received through our main line, families/ individuals who walk into MENDAKI centres or cases referred to MENDAKI

b. Conduct needs assessments of families and individuals

c. Develop intervention plans to address the areas of need

d. Conduct referrals of families and individuals to suitable agencies

• Conduct outreach to families through engagement at events or home visits
• Conduct engagement with youths who walk into the ITE Youthspaces
• Support the operations of the MENDAKI satellite centres or the Youthspaces at the ITEs.
• Co-lead (plan and execute) at least one community event/workshop/activity.
• Data Analysis - Analyse and interpret data of families/ individuals known to MENDAKI
• Relationship-building - Maintain good relationships with partners.

Job Requirements:

• Students pursuing a Diploma
• Basic understanding of Microsoft Office.
• Good interpersonal skills and ability to manage stakeholders across different levels.
• Able to engage with volunteers and partners.
• Resourceful and able to multi-task.
• Meticulous and detail-oriented.

Job Responsibilities

We are looking for a Finance Directorto build the Treasury function within the Group.You will drive and coordinate all key treasury processes including cashflow planning and forecasting by establishing treasury frameworks, monitoring and improving efficiency in cash management.

• Oversee Group treasury function across the holding company and subsidiaries in multiple region.
• Design and maintain treasury policy that adequately control treasury activities and supporting the smooth running of the daily operations.
• Review and recommend efficient bank account management within the Group.
• Explore and build banking relationship with a new Global bank that able to support the growth of the Group.
• Responsible for managing fund placement or investment to maximise the return.
• Responsible for evaluation of the use of Trade Financing Line or Loan facilities.
• Provide weekly overview of the cashflow position and forecast to the management and manages the cash allocation for each entity.
• Evaluate the hedging needs of the Group.
• Propose and implement metrics and tracking to measure liquidity and burn efficiency.
• Support any other ad hoc treasury projects.

Job Requirements

• Bachelor's Degree in Finance / Accounting.
• At least 8+ years of working experiences in Treasury or 5+ years Manager role on group level.
• Has experience managing fund or investment and rolling out Group cash pooling process.
• Great analytical and interpersonal skills, with keen attention to detail and the bigger picture in mind.
• E-Banking experience a strong plus.
• Self-driving team player able to thrive in a fast-paced start-up environment.

IT SYSTEM HELPDESK TECHNICIAN

(Salary Range: S$3000~S$5000)

Responsibilities:

• 3 days station at client's office for Technical and Desktop support
• 2 days in Office
• Monitoring and maintaining networks and servers.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Keeping up to date with advancements and best practices in IT administration.

Requirements:

• Diploma in Information Technology of Computing , information systems, or similar.
• At least two years' experience in a similar role.
• Experience with IT systems, networks, and related technologies.
• Good knowledge of best practices in IT administration and system security.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.

Scope of work

(a) Assist in school’s General Office operations such as answering phone calls/walk-ins in a timely manner; taking and relaying messages where necessary

(b) Attend to sick/injured students, ensuring such cases are recorded in the office log book

(c) Assist in office administration matters and clerical work, including receiving, sorting and distributing daily mail /deliveries /posts/ couriers, maintaining a log book.

(d) Maintain the tidiness and cleanliness of the Reception Area at all times

(e) Any other duties as assigned by the P/VPs/HODs/AM

Qualifications:

• Full GCE ‘O’ Level Certificate or its equivalent

Skills:

• Good communication and inter-personal skills

• Familiar with the use of computers and relevant software applications including Microsoft Excel, Word etc

Experience:

• Has relevant working experience in service-related industry such as customer service, retail etc

• Should preferably has some experience working with children or in a school environment

Contract Period: From 2 January 2025 to 31 December 2026

Personnel to be deployed at the following hours:

• Mondays to Fridays: 7:00am to 4:15pm, inclusive of 45 mins lunch break

• Fridays: 7:00am to 3:45pm, inclusive of 45 mins lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

• To be willing to work on flexible working hours depending on school needs

Are you driven by the passion to make a genuine difference in people’s lives? Do you thrive in the tranquility of the night, providing essential care and support to those who need it most? If so, we have the perfect opportunity for you to shine.

We are an independent local charity caring for older people and people living with dementia in our nine residential care homes across Sheffield, regardless of the hour. We are a values driven charity committed to prioritising the wellbeing of those we support above all else. We believe in the power of compassion and we are seeking individuals who share our ethos, regardless of their background or experience level.

What we Value:

Kindness: Demonstrating empathy and warmth in every interaction
Dignity: Upholding the inherent worth and individuality of each person we support
Respect: Honouring diversity and treating everyone with fairness and consideration
Independence: Empowering individuals to make their own choices and lead fulfilling lives
Choices: Recognising and supporting the autonomy of those we care for

If you resonate with these values and are driven by a genuine desire to make a difference, then we want you on our team.

What we Offer:

We understand that caring is not just a job, it is a career path filled with purpose and fulfillment. That’s why we provide comprehensive training and ongoing support to help you realise your potential. Whether you are new to the field or a seasoned professional, we will support you to obtain various qualifications, including your Care Certificate, empowering you to become the Support Worker you’ve always aspired to be.

As a Night Care Support Worker you will work 12 hour shifts and play a vital role in providing comfort, reassurance, and assistance to individuals during the nocturnal hours. You will have the opportunity to not only provide essential personal care, but to monitor residents and support the evening and morning routines for our residents.

We understand the unique challenges and rewards that come with working night shifts, which is why we offer:

Annual leave which increases with length of service
Enhanced maternity pay for those with over 5 years’ service
Free drinks and subsidised meals
Free DBS check
Free Uniform
Free NHS Blue Light Card
Eligibility for The Company Shop membership

Are you Ready to Make a Difference?

We're looking for dedicated individuals who thrive in the nighttime and are committed to delivering high-quality care with compassion and empathy. Can you provide comfort and support to those in need, even when the world sleeps? Are you prepared to stand up to what’s right and raise concerns when necessary?

If you are passionate about making a positive impact and possess the values to match, we encourage you to reach out to us.

Please be aware that all Support Worker positions require an Enhanced DBS check as part of our commitment to safeguarding, full employment history details and reference information covering a minimum of 5 years. The aim of enhanced background checks is to ensure that we recruit a high quality team.

Join us in shaping a brighter future and enrich lives. Get in touch today to start your journey with our compassionate team by completing our online application form.

Are you driven by the passion to make a genuine difference in people’s lives? Do you envision a career where kindness, dignity and respect are not just words, but the cornerstone of everything you do?

We are an independent local charity caring for older people and people living with dementia in our nine residential care homes across Sheffield. We are a values driven charity committed to prioritising the wellbeing of those we support above all else. We believe in the power of compassion and we are seeking individuals who share our ethos, regardless of their background or experience level.

What we Value:

Kindness: Demonstrating empathy and warmth in every interaction
Dignity: Upholding the inherent worth and individuality of each person we support
Respect: Honouring diversity and treating everyone with fairness and consideration
Independence: Empowering individuals to make their own choices and lead fulfilling lives
Choices: Recognising and supporting the autonomy of those we care for

If you resonate with these values and are driven by a genuine desire to make a difference, then we want you on our team.

What we Offer:

We understand that caring is not just a job, it is a career path filled with purpose and fulfillment. That’s why we provide comprehensive training and ongoing support to help you realise your potential. Whether you are new to the field or a seasoned professional, we will support you to obtain various qualifications, including your Care Certificate, empowering you to become the Support Worker you’ve always aspired to be.

As a Flexi Care Support Worker, you will be working 12 hour shifts, mostly taking on our day shifts where you will have the opportunity to not only provide essential personal care, but also engage individuals in a variety of enriching activities, from arts and crafts to community outings. You will also have the flexibility to undertake occasional night shifts, providing comfort, reassurance and assistance to our residents during the nocturnal hours.

We also provide:
Annual leave which increases with length of service
Enhanced maternity pay for those with over 5 years’ service
Free drinks and subsidised meals
Free DBS check
Free Uniform
Free NHS Blue Light Card
Eligibility for The Company Shop membership

Are you Ready to Make a Difference?

We are looking for compassionate individuals who are willing to go above and beyond to champion quality care and advocate for those in need. Can you demonstrate the utmost dignity and respect in your interactions? Are you prepared to stand up to what’s right and raise concerns when necessary?

If you are passionate about making a positive impact and possess the values to match, we encourage you to reach out to us.

Please be aware that all Support Worker positions require an Enhanced DBS check as part of our commitment to safeguarding, full employment history details and reference information covering a minimum of 5 years. The aim of enhanced background checks is to ensure that we recruit a high quality team.

Join us in shaping a brighter future and enrich lives. Get in touch today to start your journey with our compassionate team by completing our online application form.