Total 214 Others level Customer Service job vacancies in Bedford , MK45 3JE

See Job Description and Service Specificationinclucing: Excellent telephone manner. Excellent written and verbal communication skills. Manage Outlook Calendar room bookings. Excellent Customer Service. As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Wixams Tree Primary are currently recruiting for a Family Support Worker to join our thriving school. Wixams Tree Primary first opened our doors in 2017 and since this time we have had the pleasure of seeing our school grow to one of the most over-subscribed schools in the area. We have recently merged with Knowledge Schools Trust and have implemented an enhanced, knowledge rich curriculum. Visits to our school are warmly welcomed. We are seeking an individual who places the child at the centre of every decision which they make. An individual who is forward-thinking, organised, adaptable and can work as part of a wider team, including working with external agencies. Clear and concise communication is essential in this job role. Our Family Support Worker will work alongside our SENDCo, DSL and Inclusion Administrator as part of our Inclusion team.
Our pupils are highly engaged and motivated to learn. The wider school team you will work within at Wixams Primary, are incredibly dedicated and supportive. We have an active and supportive parent body, as well as Governing Board.
Full details of the role can be found in the attached job description and person specificationAll appointments are subject to safer recruitment and safeguarding checks, including an enhanced DBS clearance check, Prohibition from Teaching Checks and a Section 128 Direction Check (if applicable). KST is committed to the safeguarding of the children and young people in our care and actively promotes their welfare. We expect all staff and volunteers to share this commitment. KST is an equal opportunities employer and welcomes applications from minority groups

The Lead AMSA performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at VA Medical Center. Some duties include, but are not limited too:

• Provides educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes, functions and goals are understood and met.
• Utilizes knowledge of VA policies, regulations, guidelines and process as they relate to the scheduling of patient appointments, consults, NEAR, Electronic Wait Lists, and pre-appointment clinical requirements(i.e. labs, EKGs, x-rays) to ensure readiness for the patient visit.
• Monitors clinic's Access to care.
• Monitors ICB usage ensuring insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff. Must keep abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package.
• Assists with the clean-up of the EARR (Encounter Action Required Report) and delinquent recall report; supports clinics regarding utilization and clinic profile management i.e. set-up of clinic grids, cancel and restore clinics.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Prepares correspondence and memos as needed.
• Promotes Veteran registration for and utilization of HealtheVet (MHV)
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits.
• Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly, and regulations followed.
• Provide educational sessions to train new employees in AMSA positions to ensure they possess the skills and knowledge to utilize scheduling package and follow scheduling directives.
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations

Work Schedule: Monday through Friday, 7:30am to 4:00pm
Telework: Ad-hoc available
Virtual: This is not a virtual position.
Functional Statement #: F01612
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• This position is a NAGE Bargaining Unit position.
• This position is covered by a special rate.
• Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Starting at $61,144 Per Year (GS 7)

The Cheshire and Wirral Community Wellbeing Alliance are working together to transform community mental health services, providing holistic, person-centred care for people with mental health needs and to support people to live a full and meaningful life. We facilitate access to a combination of support, to provide the best chance to improve wellbeing and quality of life in the longer term.

Health and social care professionals work exceptionally hard to provide the best care for people. The Cheshire and Wirral Community Wellbeing Alliance will create easier access to complementary support in communities, to address wider factors impacting on people’s mental and physical health and wellbeing, such as housing support, debt and finance advice, physical exercise, community interest activities and employment support.

The Alliance’s vision is for individuals to be at the heart of all that we do, shaping care and opportunities around the needs in the community.

We will strive to prevent mental health crises and ensure that anyone in need has access to the right care at the right time in their own community.

We are looking for people who can join us in this time of exciting transformation, to help us realise the vision to provide person-centred care and support in the right place at the right time for the Cheshire and Wirral communities that we serve.

The Central and East Administration Service, based in the Community Mental Health Team Macclesfield is looking for a Band 2 Administrative Support Officer who can help make this transformation a reality.

The successful candidate would be part of a busy administration team that is part of the community mental health team. We are looking for hardworking, polite, and well-motivated people who have initiative, organisational skills and self confidence in managing their workload.

The current staffing team are embracing this transformation and are keen to develop our services to improve the experience of both clients and staff alike.

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.



Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.


CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role.

We welcome applications from people who have direct experience of accessing our services.

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification)andvalues.



CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.



Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trust’s Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.



An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our websitehttps://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email –cwp.recruitment@nhs.netor by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.


This advert closes on Tuesday 19 Nov 2024

Proud member of the Disability Confident employer scheme

The Assistant Section Chief is responsible for managing Provider schedules and leave. This person is responsible for Provider onboarding, education and training. He or She will resolve front line clinical care questions and/or concerns. The Assistant Chief will collaborate with the Service Line Manager to develop performance expectations for Physicians and complete annual proficiencies including Pay for Performance, FPPEs and OPPEs. Work closely with the Primary Care (PC) Service Chief to determine appropriate MCA labor mapping, panel size and PCMM FTE. This incumbent is required to work with other clinical services such as Specialty Care, Radiology, Mental Health, Laboratory, Urgent Care as well as GEC/CLC. Develop and supervise clinical education programs for PC Providers and Trainees. Participate in groups created for PC Leadership including VISN and National calls when the Service Chief is absent. He or She is required to travel to CBOCs on a regular basis as well as travel to conferences and meetings. This position will be 40% Administrative Duties and 60% Clinical Duties. This position may be required to cover intermittently, PACT teams and same day services as a gap and float Provider. Other duties as assigned.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Education Debt Reduction Program (Student Loan Repayment): This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply.

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting



Work Schedule: Monday - Friday (7:30a - 4:00p)

Starting at $230,000 Per Year (VM 15)

Care Assistant - Days – Flitwick Care Home, Flitwick, Bedfordshire MK45 - Part of the Country Court Family
Hours - 33/44 Hours available per week, working weekends on rota (Hours 08:00-20:00)
Flitwick Care Home offers specialist residential, and dementia care across 3 floors comprising of 75 rooms. Luxury facilities include a cinema, library, hair salon, treatment room and gym as well as access to beautiful landscaped gardens.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE CARE ASSISTANT ROLE
Within the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:

Helping our residents with personal support and care
Aiding their emotional well-being and social needs
Supporting residents at meals time
Interacting with our residents on a personal level
Maintaining and developing the residents care plan to ensure their needs are met

ABOUT YOU
Our fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents, so we would love to hear from those who really do want to make a difference to people’s lives.

Be no stranger to working long shifts
Have good written & verbal communication skills
Able to engage well with the residents and their families
Have an understanding of people with Dementia.
Experience as a Care Assistant is preferred but not essential
Have an NVQ Level 2 in Health & Social care or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Care Assistant, dementia, Alzheimer’s, older people, senior care assistant, Support staff, Social Care Worker jobs, Community Care Worker, Residential Care Worker, NHS Support Worker.

Are you an experienced Care Manager looking for a new challenge? Our client, a leading provider of high-quality domiciliary care services, is seeking a dedicated Care Manager to oversee the daily operations and ensure compliance with all relevant regulations and standards.

The Role:
As a Care Manager, you will:

• Support the Registered Manager with the day to day running of a large domiciliary branch.
• Ensure compliance with all relevant legislation and standards.
• Promote high standards of person-centred care.
• Lead and support the recruitment and training of Care Professionals and office staff.

The Candidate:
The ideal Care Manager will:

• Have extensive care experience with a proven track record.
• Hold or be willing to work towards a Level 5 Diploma in Leadership for Health and Social Care.
• Be highly organised with strong planning abilities.

The Package:
The Care Manager role offers:

• Annual salary up to £40K, will further progression opportunities to take over registration in the future
• Opportunities for professional development and training

If you are a passionate and experienced Care Manager looking to make a difference, this role could be the perfect fit for you.

If you are interested in roles such as Registered Manager, Domiciliary Care Manager, Home Care Manager, Care Services Manager, or Branch Manager, this opportunity could be ideal for you.







INDCRE
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Copart's Member Services Team are responsible for the registration and renewal of all Copart Members. To be able to bid and buy in our UK and Ireland auctions, new Members must complete the registration process and then annually renew their membership.

The team are the first point of contact for current and new Members who have questions regarding registration, renewal, the website, bidding, buying, fees, collection/delivery and all other questions connected with our business

The Member Support Executive is responsible for liaising with our Members that have bought vehicles, and working through the payment process with them to ensure that the vehicles are paid for and not relisted. A high level of customer service with our Members is maintained at all times, via email and telephone.

What we need from you:

• A minimum of 1 year of experience in a customer service or debt collection role.
• Good rapport building skills to be able to develop business relationships.
• Excellent customer service focus, attitude and skills.
• Communication skills, both written and verbal.
• Experience in dealing with demanding customers.
• Good problem solving skills.
• Experience in dealing with customers from all over the world.
• Microsoft Office applications proficient.
• Must be able to multi-task in a fast-paced environment
• Fluency in another language is advantageous, but not essential

What we offer you in return:

• Monday to Friday working
• 23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to you
• A further paid day to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive health care benefits
• Contributory Pension Plan
• Cycle to Work Scheme
• Life Assurance cover
• The ability to purchase shares in a successful global company at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home.

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

About the Role

As a Maintenance Person for Maria Mallaband care group you will be part the care homes team and as such work with other staff to ensure the safety of all the Service Users, visitors and employees. The work can be both physically and mentally demanding. Predominately the job is about Health and Safety checks of the building, environment and equipment. It will also require you to go into residents rooms and being able to feel comfortable around people living with dementia.

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

This role will include some weekend work.

Person Specification:

Professional

• The Maintenance Person will ideally hold relevant qualification or be willing to work towards one,
• Have an understanding of the Health and Social Care Act 2008.

Experience

• Able to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels.
• Genuine interest in working in a care environment.
• Health and Safety checks of the buildings, environment and equipment.

General

• Have an understanding of and empathy with older people.
• Be able to take a lead where needed and also be a team player.
• And need to be able to work well on their own and manage their time effectively.
• Clean Driving License.
• Required to work in a Homely, Lively and Exciting environment.

Our Benefits;

In return for all of this you will receive a competitive salary package plus:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

*Apprenticeship opportunities available

Proud member of the Disability Confident employer scheme

For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

Service Advisor vacancy - Bedford

Location: Bedford
Salary: £26,000 - £30,000 basic, £38,000 OTE.
Working hours: Monday to Friday 8am - 6pm, 1 in 3 Saturdays from 8:30am - 1pm.

We are recruiting for a Service Advisor for our client's showroom in Bedford.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art showroom, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 22 days holiday plus bank holidays
• Discounted shopping, gym and dining benefits
• Competitive bonus structures

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Requirements:

• Must have previous experience as a Service Advisor
• Experience with Kerridge desirable but not essential
• Possess a flexible approach and a positive attitude
• Have commitment to achieving complete customer satisfaction

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC18873

Resourcer: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

The IT support engineer will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT manager. The position is responsible for supporting and maintaining the Desktop operating systems and phones plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Escalating · Making of Cat 5e network cables were necessary. · Ensuring all logs for equipment and users are IT issues to the IT manager where necessary. · Diagnosing and resolving technical issues. · Undertaking IT projects as instructed by the IT Manager. · Supporting and maintaining Laptops/ Desktops and Printers. · Setting up and configuring new Laptops and Desktops. · Installing authorised software to Laptops and Desktops. · Fault finding to laptops and desktops. · Completing internal user moves including phones. · Patching of network and phones. · maintained. · Setting up and support of mobile phones. · Creating purchase requisitions for IT hardware/ software. · Ensuring licensing for all software purchased is recorded and maintained. · Setting up new users and disabling expired accounts in accordance with HR requirements. · Liaise with third party support organisations for repairs/ replacements. · Prepare and keep up to date any technical documentation as requested. · Create user level training documentation.

Knowledge, Skills & Qualifications

Essential · Knowledge of all windows desktop and server OS · Knowledge of Microsoft products including office · Knowledge of PC and laptop hardware · Windows Domains and Active Directory · Office 365 · SCCM · SharePoint · Networking · Security Best Practises Desirable · Printer Hardware Support · Basic Scripting

Objectives

· Providing assistance and support to the IT Manager. · Providing assistance and support to colleagues in IT-related matters. · Ensuring that a high level of customer service and support is provided.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Clinical Lead, you will work closely with our nurses and carers to maintain the highest standards of clinical care and governance in our homes. Supported by our management team, you will ensure our residents receive the best care, meet their needs through excellent nursing and clinical care, and actively contribute to all clinical delivery.

Reports to: Home Manager



This role could be for you if you have;

- Strong clinical skillset and confidence to lead the nursing team.
- Prior management experience, or experience of leading a small team.
- Ability to make clinical decisions and remain calm under pressure.
- A passion for promoting best nursing practice and able to train, support and mentor others.
- A desire to encourage positive working relationships within the team.
- Strong verbal and written communication skills.
- A good working knowledge of audits, safeguarding, DOLS, CQC and compliance.

Qualifications required for the role

- NMC registered nurse with relevant post-registration experience.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

We have an exciting opportunity to join our amazing Hospitality Team. We are looking for a Chef de Partie to assist our Sous Chef in managing all catering functions and the delivery of Hotel Services within Jewish Care’s Homes and Community Centres. The Chef de Partie may oversee one area of the kitchen and will be responsible for the effective delivery of food services and customer care to an excellent standard. Accountable for maintaining food standards, meeting Health & Safety Regulations, handling finances and managing/developing a team with effective communication.

This role is working 7 hours per day out of 5 days per week (35 hours hours per week). 8am – 3pm. some Sunday evenings will be required.

What you will be doing:

• Supporting the Head Chef and Sous Chef to manage and deliver all catering services across the organisation, ensuring resident’s liberty, dignity and safety are maintained
• Ensuring all food hygiene and Health & Safety practices are monitored and standards are met and recorded in line with organisational policies and current legislation
• Overseeing all food production is to the agreed standard
• Developing innovative approaches towards presentation of dishes, menu planning and procedures that will optimize the cooking process
• Reviewing and executing the menu on a regular basis, acknowledging seasonal changes in supplies, market trends and cultural requirements
• Meeting the special needs and dietary requirements of residents and demonstrating awareness of cultural and religious preferences.

What you will need:

• City & Guilds 7051/7062 or equivalent qualification.
• Health & Hygiene NVQ Level 2 or QCF equivalent.
• Proven experience as a Chef, preferably in multi-site operations.
• Experience of high standard food preparation.
• Knowledge of dietary requirements and allergen awareness.
• Knowledge of cultural requirements and producing a varied menu.
• Awareness of waste disposal techniques and infection control.
• Awareness of COSHH and CQC regulations.

Proud member of the Disability Confident employer scheme

Pension Support Coordinator
c.£23,500 per annum
Remote
Fixed Term Contract (12 months)

Join us at the Money and Pensions Service (MaPS) as a Pension Support Coordinator. You’ll play a key role in helping individuals maximise their money and pensions through high-quality interactions and support. Your work will have the power to positively transform lives. If you’re passionate about making a meaningful impact, we want you on our team!

You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

Role Overview
The Pension Support Coordinator will report directly to Pensions Operations Manager. In this role, you will be responsible for:

• Triage incoming calls from customers, using fact-finding skills to assess their needs leading to the provision of straight-forward pensions guidance, signposting them to the most appropriate service ensuring they get the right guidance at the right time, or booking the appropriate appointment based on their needs.
• Interact with our customers assisting with appointment booking enquiries, modifications, and cancellations.
• Respond proactively to customer demand, working to agreed service delivery standards.
• Provide timely and accurate follow up information when required, that adds value to the services provided and is clear and easy to understand.
• Contribute to the continuous improvement of our service through ad hoc project work

Attend meetings and workshops etc., within the scope of the role.

Skills and Experience Required
To excel in this role, you will need to demonstrate:

• An awareness of the importance of retirement planning
• An awareness of when and how the State pension can be claimed and the basis upon which it’s calculated
• An awareness of pension scams and their implications on retirement planning
• A commitment to on-going personal and professional development; we may require you to undertake training within the scope of the role
• Experience of dealing with members of the public
• Excellent spoken communication skills and ability to translate complex ideas and topics into plain language
• Excellent telephone manner

About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring
  We care about our colleagues and the people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Following the call from our team, you will be issued an online test, which can take up to an hour to complete. Once you have passed the online test, we will arrange an interview with the MaPS interview panel, starting the week commencing 11th November.
This recruitment project aims to appoint several Pensions Support Coordinators, with the group start date targeted for the end of January 2025.

Job Reference: MaPS00713
Close Date: 10th November 2024

Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Following the call from our team, you will be issued an online test, which can take up to an hour to complete. Once you have passed the online test, we will arrange an interview with the MaPS interview panel, starting the week commencing 11th November.
This recruitment project aims to appoint several Pensions Support Coordinators, with the group start date targeted for the end of January 2025.

Job Reference: MaPS00713
Close Date: 10th November 2024

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