Total 14 workforce administration job vacancies in Customer Service category in Bay Pines, Florida

The purpose of this position is to measure individual performance quality as well as identify training needs through the review and assessment of completed compensation and pension claims.

Duties include, but are not limited to:

• Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)
• Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.
• Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
• Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.
• Prepares and conducts formal training sessions; including but not limited to training for newly hired personnel, refresher training and other necessary training due to changes in procedures, regulations, or the law.
• Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
• Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
• Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.

Duties listed but are not limited to:

• Maintain a positive therapeutic relationships by displaying respect for human dignity with patient, families and/or significant others utilizing learned communication skills
• Begins to utilize observation skills for data collection, reporting, and recording patient/resident observations
• Learning to perform aspects of nursing care to meet patient's needs for the following under close supervision and with direction/guidance from a preceptor:
  • Personal Hygiene
  • Physical Comfort
  • Activity, Exercise, Rest
  • Nutrition
  • Elimination
  • Prevention of Skin Breakdown
  • Rehabilitative Aspects of Care
  • Turning and repositioning
• Maintaining a safe clean and therapeutic environment for patients by performing such activities as checking equipment, assessing safety hazards, straightening procedural and storage areas, cleaning stretchers and wheelchairs between patient uses.
• Participate in maintenance of an optimal infection control program.
• Recognizes changes in the patient's condition and behavior and reporting this to the registered nurse.

Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements, and evaluates care based on age specific components. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care.


The Registered Nurse (RN) is responsible for providing competent, evidence-based care to assigned patients and oversight of nursing assistants, as appropriate to the setting. The nurse will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization consultation. Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others. Provides direct care for acutely ill patients in a medical/surgical/telemetry setting. Provides direct patient care and vigilance, while refining assessment skills and blending in data obtained from a variety of noninvasive monitoring technology. Evaluates practice in an ongoing process, based on best evidence. Provides peers with informal constructive feedback for improvement. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional nursing perspective in discussions with the interdisciplinary team. Partners with others to effect change and produce optimal outcomes. Supports colleagues through knowledge sharing to provide safe, quality nursing care. Shares educational findings, experiences, and ideas with peers. Questions clinical practices for the purpose of providing evidence-based care. Participates in activities and strategies to sustain an evidence-based-practice culture. This nurse has experience with the situations in which they are ultimately expected to perform, integrating theoretical concepts, strong critical thinking skills, and exhibits a robust technically skilled practice.


VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 12 hour night shift, 19:30--08:00 w/ weekend rotation.
Relocation/Recruitment Incentives: Available for well-qualified applicants.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VHA.ELRSProgramSupport@va.gov, the EDRP Coordinator for questions/assistance. Learn more
Preferred Experience: Candidate should have two years of medical/surgical or telemetry/ general medicine experience. BSN preferred.

***PLEASE NOTE THAT THIS ANNOUNCEMENT IS OPEN ONLY TO CURRENT PERMANENT VA EMPLOYEES. IF YOU ARE NOT A PERMANENT VA EMPLOYEE, YOU SHOULD NOT APPLY***

These positions are located at the Orlando VA Medical center, 13800 Veterans Way, Orlando, FL 32827.

The Acute Care Nursing Assistant (NA) responsibilities include all activities of daily living and general patient care duties to help the healthcare team restore the Veteran to the highest level of independence or remain comfortable toward the end of life. The NA will provide support for diagnostic procedures, nursing treatments, patient charting, and reinforcement of patient education. The performance of these tasks involves direct working relationships with Veterans and participation as a member of the nursing care team in direct service to Veterans.

Nursing Assistant (NA) Acute care is a member of the nursing care team and assist licensed nursing staff in the care of patients/residents receiving outpatient care, home, or community living care, or other patients/residents who are in acute, sub-acute or chronic states of illness. The distinguishing factor is that patient/resident assignments typically involve more complex nursing needs which can vary within a range of predictable to unpredictable requirements. NAs at this level also assume more of a peer education/mentorship role by assisting with the coordination of new NA orientation and overseeing/assessing their practical experience while in a clinical setting. They will have the ability to recognize and react to emergent patient/resident care situations and intervene while waiting for assistance. Completed work may require routine or detailed higher-level review depending on the complexity of the duties.

The duties for the Acute Care Nursing Assistant include but not limited to:

• Plans, organizes, and prioritizes assigned workload.
• Measures and records intake and output.
• Demonstrates ability to properly use equipment, materials, and supplies in simple diagnostic and treatment procedures such as glucometer test for blood glucose level, EKGs, bladder scanning, collection of urine samples, sputum, and stool. Delivers samples to lab and picks up blood products from the blood bank.
• Records basic data and patient responses, reporting significant changes to the RN.
• Assists by positioning and draping as well as emotionally supporting patients/residents during a variety of diagnostic and treatment procedures.
• Reports the condition of wounds and skin and any reaction to or results of treatment.
• Able to observe Veterans' physical or emotional status and refer deviations and/or problems to supervisor in a timely manner.
• Performs a wide variety of duties aimed at increasing the comfort and spirit of the Veteran.
• Assists in orienting patients/residents to the outpatient and/or inpatient hospital environment.
• Transports patients/residents after discharge or to activities as needed.
• Follows established SOPs and checklists in the use, set up, pre-cleaning, storage, reprocessing, and maintenance of all Reusable Medical Devices, as applicable.

The duties and responsibilities of the Biomedical Equipment Support Specialist (Information Systems) include but are not limited to the following:

• Lifecycle management of advanced imaging or radiological devices to include physical and network support. Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair, and calibration of these complex therapeutic and diagnostic devices and systems. Utilizes comprehensive knowledge of imaging techniques, technologies, radiological practices, and procedures in resolving highly complex equipment failures that have immediate risks to patient safety. Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of Information Technology (OIT),Sterile Processing Service (SPS), and Environmental Management Service (EMS). Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end of life replacement in conjunction with clinical services.
• Utilizes advanced radiological test equipment including but not limited to radiation dosimeters, calibration phantoms, high voltage testing devices, KV and MA meters and monitor calibration devices in addition to common test equipment including electrical safety analyzers, oscilloscopes, patient simulators, pulse generators, network analyzers, and multimeters, among others.
• Troubleshoots and maintains radiology information systems and interfaces (i.e. HL7, DICOM, TCP/IP) with EHR alongside PACS Administrators, OIT, BESS (Biomedical Information Systems) and other experts.
• Performs advanced testing and troubleshooting of advanced imaging or radiological devices involving their interfaces and connections to other medical devices or information systems either directly or through the facility's hardwired and wireless networks. Adheres to Medical Device Isolation Architecture (MDIA) Guidelines inboth pre-procurement and during system implementation, and system management. Loads operating system (OS) and clinical application software as needed. Executes VA guidelines when responding to network incident response (due to infection, loss of services or regional and local policy changes).
• As assigned, employee is responsible for lifecycle management of other medical devices and systems such as life support, dialysis, and monitoring to include physical and network support. Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair and calibration of these complex therapeutic, diagnostic and life support medical devices and systems.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including but not limited to The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI), American College of Radiology (ACR), Center for Devices and Radiological Health (CDRH).
• Documents all work performed in the computerized maintenance management system (CMMS). This documentation is completed in accordance with regulatory body requirements, Healthcare Technology Management (HTM) Documentation of Services guidelines and other organizational requirements. Maintains required medical physicist reports and other device reports for all assigned imaging devices.
• As assigned, functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels. Uses knowledge of government contract procedures and documentation requirements to develop statements of work, sole source justifications, other applicable documentation (6550, Independent Government Cost Estimate (IGCE), etc.) and to oversee vendor work. Collaborates with Logistics and Contracting to procure parts and services.
• Maintains knowledge of the state of the art in medical technology, including scientific advances, network protocols, and vendor changes. Focuses on professional development in all areas of medical technology lifecycle management including technical skills. Knowledge and training is obtained from formal (conference, classes) or informal (magazines, articles, peer training) means. May be required to attend lengthy training as many radiological imaging equipment courses can have a duration greater than one month.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Provides mentoring and technical training to peers and development graded BESS.

Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements, and evaluates care based on age specific components. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care.

The Critical Care RN is responsible for participating within unit based and/or organizational level Shared Governance councils, utilizing clinical expertise, evidence-based practice, and knowledge to assist with finding solutions to problems or issues to improve the quality care provided to our Veterans. The Critical Care RN is responsible for maintaining current Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certification.

Preferred Experience: Preferred candidate will have recent 2 years ICU experience. BSN preferred. National Certification preferred.


VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: 7:30pm- 08:00am with weekend rotation.
Relocation/Recruitment Incentives: Available for well-qualified applicants.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VHA.ELRSProgramSupport@va.gov, the EDRP Coordinator for questions/assistance. Learn more

Inpatient Staff Registered Nurse (RN) is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care. The focus is on individual growth and development in practice with increased levels of self-direction. Ability to formulate a plan of care based on nursing assessments. Seeks guidance in how to improve care provided to patients and families. Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient. The nurse brings principles and theory with limited application of critical thinking skills. Nurses must possess and maintain Basic Life Support (BLS) certification and acquire Advanced Cardiac Life Support (ACLS) certification with in one year of employment, and subsequently maintain both certifications throughout their tenure.

Responsible for participating within unit based and/or organizational level Shared Governance councils, utilizing clinical expertise, evidence-based practice, and knowledge to assist with finding solutions to problems or issues to improve the quality care provided to our Veterans.


Preferred Experience: Candidate will have 2 years of recent telemetry/stroke experience. BSN preferred. National certification preferred.



VA offers a comprehensive total rewards package: VA Nurse Total Rewards


Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: 7:30pm-8:00am with weekend rotation.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Available for well-qualified applicants.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VHA.ELRSProgramSupport@va.gov, the EDRP Coordinator for questions/assistance. Learn more

Rehabilitation services assist patients to obtain their maximum level on independence and improving their quality of life. Assesses, plans, implements, and evaluates care based on age-specific components. Registered nurses on Rehab-3 provide nursing care to Veterans and active-duty personnel. Rehab-3 nurses provide care to post-surgical and non-surgical patients with orthopedic surgeries, laminectomies, debility, and stroke. The unit also supports the Chronic Pain Rehabilitation Program supporting patients tapering off opioids, and supporting them in various programs supporting healthy lifestyles.

Duties listed but are not limited to:

• Individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care.
• The focus is on individual growth and development in practice with increased levels of self-direction.
• Ability to formulate a plan of care based on nursing assessments.
• Seeks guidance in how to improve care provided to patients and families.
• Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient.
• The nurse brings principles and theory with limited application of critical thinking skills.
• Responsible for participating in activities supporting nursing excellence, quality improvement and unit based and/or organizational level Shared Governance councils.
• Accountable for utilizing clinical expertise and evidence-based practice to find innovative approaches to address concerns to improve the quality care provided to our veterans.
• The incumbent may be required to travel to alternate facilities/sites within the Tampa VA Hospital and Clinics catchment area to provide patient care via cross coverage or reassignments.

Duties listed but are not limited to:

• Inpatient Staff Registered Nurse (RN) is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care.
• The focus is on individual growth and development in practice with increased levels of self-direction.
• Ability to formulate a plan of care based on nursing assessments.
• Seeks guidance in how to improve care provided to patients and families.
• Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient.
• The nurse brings principles and theory with limited application of critical thinking skills.
• Responsible for participating in activities supporting nursing excellence, quality improvement and unit based and/or organizational level Shared Governance councils.
• Accountable for utilizing clinical expertise and evidence-based practice to find innovative approaches to address concerns to improve the quality of care provided to our veterans.
• The incumbent may be required to travel to alternate facilities/sites within the Tampa VA Hospital and Clinics catchment area to provide patient care via cross-coverage or reassignments.

Duties include but not limited to:

The Chief Nurse, Acute Care provides executive oversight for daily clinical and administrative operations with supervision of the Nurse Managers over the following areas: Inpatient Case Management, STAT Team, Centralized Telemetry office, Medical/Surgical units, Intensive Care units, and Progressive Care unit. Collaborates across care disciplines to assess, design, plan, implement and evaluate interdisciplinary programs within the service and medical center.

The Chief Nurse, Acute Care provides senior leadership within nursing, as directed by the Associate Director for Patient Care Services (ADPCS) and/or the Deputy Associate Director for Patient Care Services (DADPCS). They are responsible for the practice of nursing 24/7 and ensuring compliance with policies and procedures, standards of patient care, treatment, and services, nursing practice standards, staffing plans, functional statements, and standards to measure, assess, and improve patient outcomes. The incumbent appropriately delegates activities to services assigned to them under their purview. Ensures a competency process is in place to evaluate individual practice, as well as a review process for annual performance ratings.

The Chief Nurse, Acute Care supports the integration and collaboration of nursing with other professional disciplines and functional areas in the mutual achievement of patient-centered and organizational goals. They champion a High-Reliability Organization (HRO) with a culture of safety founded on a systems approach to developing evidence-based healthcare solutions based on prevention, not punishment, with collective mindfulness.
Preferred Qualifications:

• DNP Preferred
• Demonstrated knowledge of staffing methodology
• Demonstrated knowledge of regulatory bodies and compliance standards
• Demonstrated experience with TJC Awareness of nurse sensitive indicators and evidence of outcome metrics
• Experience developing and leading strategic initiatives
• Progressive Leadership experience with demonstrated high quality outcomes
• Prior Acute Care experience.
• The successful candidate will have highly developed interpersonal skills with the ability for intradisciplinary collaboration

The Surgical Specialty Care Staff Registered Nurse (RN) is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal specialty care. In this first year, the novice is "taught about situations in terms of objective attributes and other measurable parameters of a patient's condition, features of the task world that c an be recognized without situational experience. While a novice brings principles and theory, context-dependent judgments and skill can only be acquired in real situations" (Benner). The focus is on individual growth and development in practice with increased levels of self-direction. This nurse provides patient care, care coordination, health promotion, health education and coaching on wellness, disease prevention, and chronic care management. Ability to formulate a plan of care based on nursing assessments and Veteran goals of care. Seeks guidance on how to improve care provided to patients and families. Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient. The nurse brings principles and theory with limited application of critical thinking skills.

The Surgical Specialty clinics require specialized nursing care and evaluation depending on services provided. The RN is responsible for the surgical and non-surgical patient care while utilizing all aspects of the nursing process and works in collaboration with the care coordinators, providers, residents, surgical technicians, and nurse manager. The RN systematically assess the health status of individuals and documents related health data in accordance with institutional policy providing pre, intra, and post procedure care. Additionally, the RN provides education to patients, families, significant others, and/or caregivers. The RN may be required to provide post-op care, wound care, or any other nursing interventions as permitted by governing licensing authorities and/or the Veterans Health Administration.

The Surgical Specialty RN is required to train and maintain competency in set-up and break down of minor procedures. The RN will float to other surgical specialty areas as needed and is required to have basic knowledge and competency in that area (to include: GYN and Procedures, Orthopedics, ENT, and Urology/GU Clinics). The RN will enter orders for labs, supplies, and prosthetic items as permitted by nursing protocols/policies. The Surgical Specialty RN performs initial triage of walk-in patients to the clinical area that may need urgent or post-operative care on a daily basis. The RN will determine if the patient requires further intervention with provider support, to improve same day access. The clinic RN will administer medications, perform treatments according to policy and observes for changes in the patient's condition from ordered medications/treatments and reports said changes immediately. The clinic RN must possess the ability to recognize urgent/emergent care situations and perform appropriate interventions. The RN must complete phone calls and secure messages within 24-48 hours and reviews alters throughout clinic hours and resolve promptly, and ensure the clinic has an efficient flow and education to team members to meet clinic/patient needs. This RN must also understand tele-health medicine to include VVC, CVT, SM and its equipment and quality monitors as assigned by nursing leadership.

Responsible for participating within unit based and/or organizational level Shared Governance councils, utilizing clinical expertise, evidence-based practice, and knowledge to assist with finding solutions to problems or issues to improve the quality care provided to our veterans.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday, Tuesday, one Thursday every two weeks (Preferred 5 days per Pay Period)
Compressed/Flexible: This position potentially requires flexibility in schedule and assignments. (We require to float to multiple Specialty Clinics)
Telework: Not Authorized
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Education Debt Reduction Program (EDRP) Authorized: This position is eligible for EDRP, a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of your start date. Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application. Former EDRP Participants are ineligible to apply for the program. Contact VHA.ELRSProgramSupport@va.gov for questions/assistance.

NOTE: Readjustment Counselors are multi-disciplinary and can be filled by: Social Worker, Psychologist, Licensed Professional Mental Health Counselor, and Marriage & Family Therapist. Each discipline is announced separately, and applicants must apply to the announcement for which they are qualified.

The incumbent serves as an RCS Vet Center Readjustment Counselor, providing counseling services, outreach, referral, and follow up care coordination to eligible individuals, couples, and family members. In this capacity, the incumbent functions as a member of a small multi-disciplinary team of 4 or more staff members. This entails the incumbent contributing proactively to internal coordination of care and collaborative planning and problem solving among all staff. Duties include, but are not limited to:

• Screening and Assessment: Will work directly with eligible individuals to establish a therapeutic relationship sufficient for completing all required readjustment counseling intake procedures to include an assessment of risk for self-harm and psychosocial functioning. This information will be used as the foundation for identifying the presenting clinical focus areas and for developing the readjustment counseling service plan.
• Counseling Planning/Goal Setting: Develop and periodically update an individualized readjustment counseling service plan that reflects a course of therapeutic and psychosocial interventions, including identification of achievable goals and measurable outcomes.
• Direct Counseling Service Provision: Will implement the individualized counseling plan through an appropriate course of individual, group, couple and/or family readjustment counseling. Will maintain an effective therapeutic relationship with eligible clients fully guided by professional ethics throughout the course of readjustment counseling.
• Risk Assessment and Crisis Intervention: Will apply risk assessment procedures during the initial assessment and periodically throughout the planned course of readjustment counseling as required and appropriate. For individuals identified from intermediate to high risk, the incumbent will work with the individual to develop a safety plan that identifies the precipitating life stressors and safety procedures identified by the client. Will provide crisis case management services inclusive of coordinating services with the individual's family members.
• Care Coordination: Will establish and maintain a network of community care relationships, internal and external to VA, to coordinate access to readjustment counseling through community referrals to the Vet Center, and to ensure that eligible individuals and/or family members receive the full spectrum of services to support the veteran's readjustment that are outside the scope of readjustment counseling. In support of client care coordination, the incumbent maintains a general knowledge and understanding of the military experience and available VA benefits and services such as VA health care and VBA service-connected benefits.
• Outreach: Will maintain active coordination with Vet Center outreach workers to ensure seamless referral to Vet Center services for those individuals and family members engaged in the community at outreach events that may require follow-up readjustment counseling.
• Team Cohesion and Coordination: Will actively participate in Vet Center staff meetings designed to promote team building and staff development through cojoint planning and problem solving, staff discussion of problematic cases, coaching and mentoring new hires.
• Documentation/Consultation: Will document all clinical interactions with eligible individuals and episodes of care coordination on their behalf as required by RCS policy. Will provide consultation services to other staff inclusive of other community partners.
• Other duties as assigned.

Major Duties Include (but not limited to):

1. Assisting licensed staff with preparing patients for medical evaluation, setting up equipment, passing instruments and providing treatment during in-person or virtual visits.
2. Responsible for collecting a wide range of specimens and preparing them for transfer to processing.
3. Operates specialized medical equipment to obtain diagnostic and therapeutic outcomes.
4. Responsible for collecting a wide range of specimens and preparing them for transfer to process.
5. Performs 12-lead electrocardiograms.
6. Provides patient education within scope of care or while providing an intervention. (Examples: post-procedural care and wound care).
7. Conducts or assists with the training of personnel in if appropriately trained, certified and/or qualified.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Nursing Assistant - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Nursing-Assistant-Career-Flyer.pdf

***PLEASE NOTE THAT THIS ANNOUNCEMENT IS OPEN ONLY TO CURRENT PERMANENT ORLANDO VA EMPLOYEES. IF YOU ARE NOT A PERMANENT ORLANDO VA EMPLOYEE, YOU SHOULD NOT APPLY***

These positions are located at the Orlando VA Medical center, 13800 Veterans Way, Orlando, FL 32827.The Acute Care Nursing Assistant (NA) responsibilities include all activities of daily living and general patient care duties to help the healthcare team restore the Veteran to the highest level of independence or remain comfortable toward the end of life. The NA will provide support for diagnostic procedures, nursing treatments, patient charting, and reinforcement of patient education. The performance of these tasks involves direct working relationships with Veterans and participation as a member of the nursing care team in direct service to Veterans.

Nursing Assistant (NA) Acute care is a member of the nursing care team and assist licensed nursing staff in the care of patients/residents receiving outpatient care, home, or community living care, or other patients/residents who are in acute, sub-acute or chronic states of illness. The distinguishing factor is that patient/resident assignments typically involve more complex nursing needs which can vary within a range of predictable to unpredictable requirements. NAs at this level also assume more of a peer education/mentorship role by assisting with the coordination of new NA orientation and overseeing/assessing their practical experience while in a clinical setting. They will have the ability to recognize and react to emergent patient/resident care situations and intervene while waiting for assistance. Completed work may require routine or detailed higher-level review depending on the complexity of the duties.

The duties for the Acute Care Nursing Assistant include but not limited to:

• Plans, organizes, and prioritizes assigned workload.
• Measures and records intake and output.
• Demonstrates ability to properly use equipment, materials, and supplies in simple diagnostic and treatment procedures such as glucometer test for blood glucose level, EKGs, bladder scanning, collection of urine samples, sputum, and stool. Delivers samples to lab and picks up blood products from the blood bank.
• Records basic data and patient responses, reporting significant changes to the RN.
• Assists by positioning and draping as well as emotionally supporting patients/residents during a variety of diagnostic and treatment procedures.
• Reports the condition of wounds and skin and any reaction to or results of treatment.
• Able to observe Veterans' physical or emotional status and refer deviations and/or problems to supervisor in a timely manner.
• Performs a wide variety of duties aimed at increasing the comfort and spirit of the Veteran.
• Assists in orienting patients/residents to the outpatient and/or inpatient hospital environment.
• Transports patients/residents after discharge or to activities as needed.
• Follows established SOPs and checklists in the use, set up, pre-cleaning, storage, reprocessing, and maintenance of all Reusable Medical Devices, as applicable.