Total 15 transportation logistics job vacancies in Customer Service category in Birmingham, West Midlands

Sea Logistics Operational Care Specialist | United Kingdom | JR2408_0021

We currently have a fantastic opportunity to join our Sea Logistics team as Import Operational Care Specialist at our Birmingham Branch (Revenue Care). This role is vital to ensuring the smooth coordination of customer shipments and the accurate, timely update of key milestones within our operational system. Be a part of our mission to deliver excellence in logistics and customer care.

YOUR ROLE

As an Import Operational Care Specialist (Revenue Care), you will be an integral part of our Operational Care Centre (OCC). You will handle the timely processing of tasks using excel reports and the financial system (ACON) ensuring all costing and gross profit (GP) are accurately managed. Your primary responsibilities will checking and actioning open operational files whilst maintaining seamless communication with Customer Care Specialists within the Customer Care Locations (CCL). You will play a critical role in managing the flow of information between various teams and external stakeholders to ensure operational efficiency and compliance with our high standards.

YOUR RESPONSIBILITIES

• Ensure timely closing of the ledger financial platform for all files (FSL), coordination with costing, billing (OCC), and CCL teams to resolve discrepancies;
• Perform timely and accurate recognition of revenue, reviewing all files to ensure proper procedures and guidelines are followed to capture gross profit for deadlines end of month/year;
• Ensure accurate gross profit for all contracted freight and UK charges;
• Maximise gross profit on every shipment by ensuring correct profit share and sales quotation is linked on every shipment file;
• Monitor and address discrepancies with carrier invoices, escalating, as necessary;
• Raise freight and additional charge invoices to our customers when required;
• Report/reviewing data using excel. Ability to analyse data with a view to maximizing profitability on job level and identifying areas for improvement on supplier and customer level;
• Serve as a key contact for the services within your scope;
• Engage in regular communication with Customer Care Locations, other OCC departments, Kuehne + Nagel offices overseas, and suppliers, building strong relationships.

#LI-SD2

YOUR SKILLS AND EXPERIENCES

• Experience in either freight forwarding or transport planning preferably with the focus on sea freight
• Experience in bookkeeping or finance
• Experience in Import Operations as well in processing data and task based work is advantageous
• Ability to understand and execute new processes
• Excellent knowledge of MS office features, especially excel
• Understand & respect the company confidentiality and compliance regulations (Code of Conduct)
• Strong affinity with required customer quality standards
• Understanding of Incoterms, shipment types and methods
• Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines

GOOD REASON TO JOIN

If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. We are offering a competitive salary with discretionary bonus and 25 days holiday plus bank holidays, life assurance and private health insurance. You will also have the opportunity to join the contributory Kuehne + Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Sigrid De Roy
+31 6 25 73 70 15

Theatre Logistics Support

Salary £23,000

Hours 7:00am - 4:00pm / 11:00am - 6:00pm (Possible Saturday Rotation)

This role requires a large amount of positive and effective interaction with all levels of customers, suppliers, and management teams. The Theatre Logistics Support is a Genmed representative on site and as such interaction with the customer and the supplier staff is required to be of the highest professional level.

Key Responsibilities:

• Distribute all received stock, goods and equipment including NHS Supply Chain orders to the appropriate areas within Theatres, Recovery, Logistics and surrounding Departments.
• Goods receipting of soft and consumable items in accordance with stock management systems.
• Support with the completion of consumable stock takes in the storeroom and other associated store areas and advising of any stock shortages or stock outs.
• General housekeeping and tidying of all areas assigned to the role including storeroom, overflow rooms, Recovery Storeroom.
• Emptying of rubbish within storage cages moving them to the designated disposal areas whilst returning all empty cages back to the external stores.
• Liaise and communicate with the external stores around the delivery and receiving of orders in a timely manner to avoid disruption to the department.

About You:

• Organisation and attention to detail - maintaining accurate records & tracking inventory is crucial.
• Inventory Management - Experience in managing inventory levels, conducting regular stock checks, and placing orders to ensure that supplies are always available when needed.
• Communication skills - Good communication skills are necessary to interact with hospital staff, vendors, and suppliers to ensure smooth operations and timely delivery of supplies.

The position is based in the consumables room or 'stores' room, close to the operating theatres within the hospital. As a result of this it is likely that the incumbent will be required to wear surgical scrubs on occasion. There is some manual handling involved with this position however, the candidate will not need to hold any special licenses in relation to the same. It is a very busy environment to work in with multiple queries and conflicting priorities.

About the role

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused

solutions to support the achievement of business objectives.

What you will be doing

• Communicate with customer, warehouse and forwarder in day to day operations

• Validating shipping documents from vendors, ensuring document completeness and accuracy adhering to SOP

• Advise vendor the mode of transports based on guidelines.

• Liaising with vendors / forwarders on shipment arrangements

• Monitoring of shipment status and to address custom clearance issues promptly.

• Reporting tasks (Extracting of reports from portal)

• Other ad hoc - Further duties to be identified in due course.

The successful candidate

• Preferably Diploma / Degree in Logistics / Supply chain

• Candidate with minimum 2-3 years’ experience

• He/She must equip with effective communication and collaboration skills to work with vendor, supply chain

team, marketing team and freight forwarders.

• Candidates to equip with basic MS Office skills

Sea Logistics Operational Care Specialist | United Kingdom | JR2407_0079

We currently have a fantastic opportunity to join our Sea Logistics team as Import Operational Care Specialist at our Birmingham Branch. This role is vital to ensuring the smooth coordination of customer shipments and the accurate, timely update of key milestones within our operational system. Be a part of our mission to deliver excellence in logistics and customer care.

YOUR ROLE

As an Import Operational Care Specialist, you will be an integral part of our Operational Care Centre (OCC). You will handle the timely processing of tasks using Business Process Automation (BPA) to ensure that sales quotations are correctly linked to shipments, and that costing and gross profit (GP) are accurately managed. Your primary responsibilities will include coordinating customer shipments, ensuring that key milestones are accurately and promptly updated in the operational system, and maintaining seamless communication with Customer Care Specialists within the Customer Care Locations (CCL). You will play a critical role in managing the flow of information between various teams and external stakeholders to ensure operational efficiency and compliance with our high standards.

YOUR RESPONSIBILITIES

• Ensure carrier contract retrieval into cost entry and add manual accruals as required.
• Ensure accurate gross profit for all contracted freight and UK charges.
• Maximise gross profit on every shipment by ensuring correct profit share and sales quotation is linked on every shipment file.
• Investigate and resolve issues related to schedule changes, routing discrepancies, and missing shipment statuses and notify the respective parties in case of issues.
• Monitor and address discrepancies with carrier invoices, escalating, as necessary.
• Raise freight and additional charge invoices to our customers.
• Serve as a key contact for the services within your scope.
• Engage in regular communication with Customer Care Locations, other OCC departments, Kuehne + Nagel offices overseas, and suppliers, building strong relationships.

YOUR SKILLS AND EXPERIENCES

• Experience in either freight forwarding or transport planning preferably with the focus on sea freight.
• Experience in Import Operations is advantageous.
• Experience in processing data and task based work is advantageous.
• Ability to understand and execute new processes.
• Excellent knowledge of MS office features, especially excel.
• Understand & respect the company confidentiality and compliance regulations (Code of Conduct).
• Strong affinity with required customer quality standards.
• Understanding of Incoterms, shipment types and methods.
• Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines.

GOOD REASON TO JOIN

If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. We are offering a competitive salary with discretionary bonus and 25 days holiday plus bank holidays, life assurance and private health insurance. You will also have the opportunity to join the contributory Kuehne + Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Paulina Kazmierczak
paulina.kazmierczak@kuehne-nagel.com

APPRENTICESHIP - Sea Logistics Operational Care Specialist (Starting 23rd September 2024) | Birmingham | req117215

Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our National Imports Operational Care Centre in Birmingham. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.

YOUR ROLE

The Operational Care Specialist Apprentice will be part of a team within the Operational Care Centre (OCC) responsible for ensuring efficient and effective operations, focusing on providing outstanding care and service to our clients. The role oversees the importation process of goods into the country and will involve coordinating with various stakeholders, ensuring compliance with trade regulations, and optimising the efficiency of the import logistics process. This is not just another job, it's an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

YOUR RESPONSIBILITIES

Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Business Administration Level 3 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

You'll be learning how to…

• Aligning with our Customer Care Teams to meet and exceed our Customer's requirements
• Coordinate the end-to-end import process from shipment initiation to delivery
• Maintain accurate and comprehensive records of all import documentation.
• Liaise with suppliers, freight forwarders and custom brokers to track shipments and resolve any issues that arise during the import process.
• Address and resolve any issues related to import shipments, such as delays, damages, or compliance concerns.
• Provide excellent customer service by ensuring clear communication and prompt responses to inquiries related to import shipments.

YOUR SKILLS AND EXPERIENCES

• The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 - 9 / A*-D including Maths & English)
• Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others. Good planning and organization skills is important and you will need the ability to multitask and be a self-starter.
• Previous use of Microsoft Outlook and Excel is beneficial.
• Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
• This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at https://jobs.kuehne-nagel.com/uk/en

Key Information:
Apprenticeship Contract:Fixed Term - 2 years
Working hours: 8:30am-5:00pm, including 1 hour lunch.
Place of work: outline. Will be expected onsite full time until performance expectations met & initial training completed. If approved, opportunity to work from home 2 days a week is available.

Recruitment Process:
Step 1: Applications will be reviewed on a rolling basis.
Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Resourcing team. This is a great opportunity to find out more abut the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.
Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team
Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.

GOOD REASON TO JOIN

We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that's not all! You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but don't worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey. Don't miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

UK Future Talent
uk.futuretalent@kuehne-nagel.com

Customer Care Specialist Sea Logistics | United Kingdom | JR2405_0026

Are you looking for a career in a freight forwarding and want to work for the world's number 1 sea freight forwarder? Then we have an excellent opportunity at our Birmingham Branch to join our International Supply Chain team as a customer care specialist.

YOUR ROLE

We are currently recruiting a Customer Care Specialist to join our International Supply chain management department, who will be responsible for daily direct interaction with our internal and external customers, proactive customer service in a timely and professional fashion, problem solving, customer follow up, interaction with our sales colleagues. And equally as important, ensuring that our Operational Care Centres (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via Kuehne + Nagel Customer Care system. This is a full-time position in our office at Birmingham.

YOUR RESPONSIBILITIES

• Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements;
• Focus on improving customer satisfaction by delivering high quality services to be evidenced via our customer feedback tool;
• Ensure service excellence by leveraging a high level of forwarding and market knowledge;
• Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint;
• Document, investigate and conduct root cause analysis on any deviations using Kuehne+Nagel systems;
• Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags;
• Inclusion and transfer of customer requirements into the Kuehne+Nagel systems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about deliverables;
• Field complaint calls and provide problem resolution in alignment with stakeholders.

YOUR SKILLS AND EXPERIENCES

• Strong customer service orientation and able to communicate effectively;
• Demonstrate excellent organisational skills and strong interpersonal skills as well problem solving skills;
• Ability to work on own initiative and as part of a team - achieve deadlines and be a teamplayer;
• Experience in either freight forwarding or transport planning with key focus on Sea Logistics - minimum 2 years of workexperience (recent graduates in a logistic studies are also welcome);
• Excellent knowledge of MS office features, especially excel;
• Ability to cope with change and embrace new technologies, demonstrate adaptability to change.
  
  #LI-SD2

GOOD REASON TO JOIN

If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Sigrid De Roy
+31 6 25 73 70 15

• Assist F&F team by receiving and handling inquiries from prospect and customers.
• Manage the relationship of existing accounts by proactively anticipating and responding to their needs.
• Maintain and manage quotations and rate validities through the quotation system.
• Ensure a fast response to quotation requests and advise the customer on transport options (operations, contingencies, insurances, customs, routing, review routing provided by MO, carry out quotation, set validity, include terms and conditions) .
• Maintaining buying rates and negotiate with procurement to meet customers’ expectation.
• Follow-up with customers on quotations to ensure feedback and a high success rate.
• Handle rate requests from network and requests from regional.
• Support sales in establishing SOPs as per customer's needs and ensure transfer to customer operation support.
• Act as the bridge to operations and provide feedback for continuous improvement of services. – needs to be reviewed.
• Handle resolution of customer complaints through further investigation with concerned parties – needs to be reviewed.

• Fresh graduate/undergraduate students in marketing/any major from recognized university or relevant qualification.
• Excellent communication & negotiation skills.
• Good interpersonal skills & teamwork.
• Customer Focus, customers interest first and provides impeccable service at all times.
• Motivated self-starter with good organization skills and ability to multi-tasking.
• Good understanding of product knowledge (Logistics, Supply Chain, Freight and Forwarding, Incoterms, etc.)
• Proficient Microsoft Office (Outlook, Excel, Power Point).