Total 330 senior manager job vacancies in Customer Service category in VIC - Melbourne - North Melbourne

In this newly created position, The Senior Manager, Customer Experience plays a critical role supporting the development and delivery of AFCA’s Customer Experience strategy. The Senior Manager will develop and drive our Customer Experience strategy whilst leading our current Member & Customer Experience team members. This is a newly created opportunity and exciting chance to have a real impact on our Customer Experience journey at AFCA.

Working closely with the Head of Membership Services, this role will support the creation and successful delivery of operational excellence customer experience best practice. The role will lead a team of skilled customer experience professionals and support teams by leading the development of the customer experience framework for consumers and members. The Senior Manager role will identify, support and drive process recommendations, end to end reviews and support AFCA to identify opportunities for improvement always with a focus of best practice customer experience.

Typically, in this role you will:

• Lead the development of the Customer Experience Strategy at AFCA
• Develop, facilitate and collate Consumer and Member research and feedback activities including surveys, focus groups, and other voice of customer inputs.
• Use this data to inform best practice and prioritisation of activities across AFCA, working closely with Operational Excellence, Operational Delivery, Rules and Decision makers
• Work closely with external stakeholders, industry groups and regulators
• Create and execute a body of work to drive customer excellence, being data driven, curious and focused on what it means to provide customer experience best practice
• Create and maintain a calendar of events for member engagement, including forums, webinars, roadshows
• Lead the content development for consumer and member engagements as above, plus newsletters and other communications
• Project management and coordination that is required to seamlessly deliver these engagements
• Change management with members and internal stakeholders helping drive execution of suggested recommendations
• Build and maintain strong relationships with operational teams and work closely with an aligned approach to building value for our customers

Senior Support Worker North Petherton - £12.91 ph

Typical Shifts are: 08:00 - 20:30 working 3 shifts a week including some weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service in North Petherton. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Senior Service Planning Specialist
Job no: Work type: Limited Tenure - Full Time Location: Bunjil Place Categories: Projects, Business Transformation, Service Planning




Leverage your exceptional influencing skills at one of Victorias biggest Councils
Lead the development of Service Reviews for Community Facing and Enabling Services
Full-time limited tenure (June ) hybrid & flexible working monthly RDO
$105,762 $118,346 Band 7 super

The City of Casey is one of Victorias largest and one of the fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents who call Casey home.
Our workspace is located within Bunjil Place, Narre Warren, which is a must-visit destination in Melbournes southeast.  Bunjil Place reflects and enhances the citys rich diversity,

... Click here to view more detail / apply for Senior Service Planning Specialist

To work within the policies, protocols and clinical procedures of Lincolnshire Partnership NHS Trust and to promote competent working practice within an integrated multi-disciplinary team. To liaise with the nurses, and carry out assigned duties as a member of the multi- disciplinary mental health team. To be prepared to work on own initiative as necessary and report to the Nurses. Promote equality for all patients and understand their health needs. Demonstrate an awareness of service user and carer perspectives on the provision of treatment and continuing care. Participate regularly in clinical supervision sessions. Liaise with representatives from associated voluntary and statutory organisations and facilitate good communication processes. Attend in-service training and other study / refresher days to meet individual, statutory and service needs. Participate in performance reviews. To work with service users to promote independence, maximising daily living skills. Assist in maintaining general and specific patient observations under the supervision of registered nursing staff. Facilitate and participate in recreational and physical activities in the provision of health and social care to service users. Demonstrate an understanding of the responsibilities in relation to patients property and valuables, respecting cultural values. Always act in a manner as to promote and safeguard the interests and well-being of patients. Actively promote a responsible caring attitude at all times, treating all patients with dignity and respect. Always act in a manner that ensures no patient is the subject of any form of abuse. To report any incident which does not comply with Trust policy regarding incident reporting. Participate in the escorting of patients as per the Unit procedures. Accompany patients and participate, as needed, in recreational activities. Maintain good order and cleanliness on the Unit.

3x Full Time Permanent Position
Band 5 - Salary Range $78,646 to $90,563 per annum 11.5% Super ADO
Salary offered will depend on level of skills and experience.
About Melton City Council
The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.
We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. Youll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.







... Click here to view more detail / apply for Senior Customer Support Officer

Job Number:




Work type:

Permanent Full Time


Location:

Melbourne - Docklands


Categories:

Engineering, Environment



Who we are
In Melbourne, water is essential to our way of life.
As caretakers for Melbournes water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.
Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarrawere there. Primed and ready, quietly delivering some of the worlds cleanest water for over five million residents and wildlife that call Melbourne home just as we have for over 130 years.
If you value making it count, diving in with curiosity, and doing whats right, you're in the right place.
About the Role
Reporting to

... Click here to view more detail / apply for Senior Service Planner Futures

About The Role
Are you a positive role model with excellent leadership skills, where respect and dignity are at the centre of your values? Are you looking for the next step in your care career? If so, then this could be an ideal opportunity for you….
HC-One will support you to take your career to the next level. In return for your hard work, dedication and commitment, we will provide you with everything you need to move forward and take the next step to Care Manager and beyond. With your previous care experience, you will be leading our care team to provide personalised care, meeting and exceeding our resident’s expectations.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Care Manager we will invest in you and you will enjoy additional support and benefits including:

- Higher than average pay rates
- Paid Enhanced DBS/PVG
- Free uniform
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Life assurance cover for all colleagues
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- First-rate working environment in a purpose-built luxury home
- Free onsite car parking and close to local transport links
- Refer a friend scheme

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

27th November,
Join Our Team at Tenterfield Care Centre as a Care Manager! Discover the charm of Tenterfield, an unspoilt gem, and be part of our dedicated team while taking your career to the next level.      What's in it for you:

Competitive Remuneration


Annual salary based on relevant experience (subject to approval)
Plus, 11.5% Superannuation


Tax Benefits: Not-for-Profit Salary Packaging


Tax-free benefits up to $15,900
Plus, a $2,650 Meals & Entertainment Card


Visa Sponsorship


Fast-track entry to Australia for the right candidate
Upfront family VISA costs covered (valued at $33,000)


Comprehensive Well-being Support


Dedicated relocation assistance
Integration into a vibrant new community
Access to an Employee Assistance Program (EAP)
Corporate discounts from Medibank


Career

... Click here to view more detail / apply for Care Manager

Our Opportunity
Are you a skilled and experienced Early Childhood Education professional with a passion for leading and developing a team? We are seeking a dynamic and proactive Centre Manager at Headstart Early Learning Centre Croydon to join our team and oversee the operation of our licensed childcare centre of 33 places.
As a Centre Manager, you will be responsible for leading and supporting a team of Childcare Educators and Teachers, as well as ensuring the delivery of high-quality care and education to children ages 6 months to 5 years old with operating hours from 7.00am to 6.00pm. Our Support
At G8 Education we support you, and upon commencement you are enrolled into our 6-month Centre Manager First Steps induction program. This program is specifically designed to equip you with the skills and knowledge needed to feel confident in your new role, ensuring you are set ... Click here to view more detail / apply for Centre Manager

On Offer:

Excellent salary: $100,000 - $110,000 plus super
Full control of calendar following probation
Flexible working arrangements - ability to work from home
Drip fed KPI's
Opportunity for bonuses
Laptop and phone provided
Strong team environment through social events
Strong focus on professional development

The role:   As a Senior Behaviour Support Practitioner, you will lead with expertise and compassion, playing a crucial role in advancing high-quality, evidence-based practices. Your primary duties include providing clinical supervision to junior Behaviour Support Practitioners, guiding their development through structured mentorship and feedback. You will also conduct thorough Functional Behaviour Assessments and other evaluations using formal tools and clinical interviews. This role requires you to design and implement tailored behavioural intervention plans that enhance the quality of life for clients, addressing behaviours of concern and promoting positive outcomes.
Collaboration

... Click here to view more detail / apply for Senior Behaviour Support Practitioner ? Hybrid

28th October,
Join Our Team at Tenterfield Care Centre as a Care Manager! Discover the charm of Tenterfield, an unspoilt gem, and be part of our dedicated team while taking your career to the next level.      What's in it for you:

Competitive Remuneration


Annual salary based on relevant experience (subject to approval)
Plus, 11.5% Superannuation


Tax Benefits: Not-for-Profit Salary Packaging


Tax-free benefits up to $15,900
Plus, a $2,650 Meals & Entertainment Card


Visa Sponsorship


Fast-track entry to Australia for the right candidate
Upfront family VISA costs covered (valued at $33,000)


Comprehensive Well-being Support


Dedicated relocation assistance
Integration into a vibrant new community
Access to an Employee Assistance Program (EAP)
Corporate discounts from Medibank


Career

... Click here to view more detail / apply for Care Manager

We’re recruiting a Senior Accommodation Support Officer to provide support to our established team as they assist our participants with their housing needs through effective interventions.



Our team of Accommodation Support Officers work with a caseload of adult males within the criminal justice system, in either a custodial or community setting. As a senior, you’ll be on hand to provide advice and guidance to the team where needed, and we’ll ask you to take care of a small amount of our more complex cases.



We’ll need your excellent interpersonal skills to build and maintain effective relationships with referral agencies and stakeholders. You’ll also be responsible for developing high-quality practice among the team through observing and auditing practice, and then providing coaching and mentoring workshops to enable them to develop.



Our successful candidate will ideally already have knowledge of housing and homelessness legislation or experience working within the criminal justice sector.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £26,150 - £32,668 per annum (dependent on experience) with these great benefits:

25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual salary review
Refer a friend scheme
Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits


Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.


Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Hybrid working, managing cases across Merseyside Prisons Travel around local area when required to attend meetings and participant appointments.
Hours: Full time, 37 hours per week (Mon-Fri)
Contract: Permanent
Closing Date: 29 November 2024

Key Responsibilities
Assist the Accommodation Team Manager in continuous improvement to practice and the delivery of a high-quality service
Provide specialist housing advice and guidance to participants and employees
Provide workshops to all members of the team to develop their standards of practice
Build and maintain effective working relationships with all stakeholders
Manage a small number of complex cases

Skills and Experience
Experience and knowledge of housing legislation and options
Highly effective interpersonal and communication skills both verbally and in writing
Ability to establish and maintain effective working relationships
Experience or knowledge of the work of the Criminal Justice System
Good organisation skills and ability to meet deadlines

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Proud member of the Disability Confident employer scheme

Clinical Care Manager - Aged Care

Progress with purpose at one of Australias largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
Permanent Full-Time opportunity at Sunbury, VIC!

About the role


 

The Clinical Care Manager partners with the Home Manager to foster an environment where residents feel valued and respected. Leading the Clinical Care team, the role emphasizes understanding residents' unique identities, cultures, and goals. Join us in creating a compassionate community where every individual matters!


 

Your main duties will include:


Managing and mentoring RNs and other clinical staff
Ensuring that our residents receive the highest quality of care and service
Providing expert advice and guidance on clinical matters
Developing and implementing policies and procedures that promote

... Click here to view more detail / apply for Clinical Care Manager

Our client is an ASX 100 iconic market leader, and today they are seeking to appoint an inspirational and transformational National Customer Service & Administration Manager to lead their national Inbound Customer Service Contact Centres and their Administration Support Teams whilst also proactively taking full responsibility for premium customer escalation management ($1m customers nationally), all whilst playing a key role in the transformation of this B2B customer centric multi-site/national operation. 
Key to our client?s success has been their ability to position their people at the forefront of their decision making, along with CX excellence. You will be supporting a significant multi-service multi-site operation as you lead these business critical functions.


So, what?s in it for you?  The opportunity to:  



Enjoy a salary package of up to $185k 10% STIs
Have full accountability for representing a national inbound Customer Service Contact Centres and their

... Click here to view more detail / apply for National Customer Service Manager

Join our team in Kids Academy Moorabbin!
Join us as an Assistant Centre Director! Support our Centre Manager and help create a warm, collaborative environment for our team and families in our 120 place center.
This is a  FIXED TERM 6 MONTH MATERNITY LEAVE cover role . 
If you're a dedicated leader with a passion for early education, apply today!
Affinity Advantages

50% discount on childcare fees from your first day.
Scholarships for Bachelor or Master's degree in early childhood education.
Extensive training and development opportunities, with 50% of our promotions from within.
Access to Affinity Learning Academy fully funded and accredited Leadership and Management courses, to advance your career.
Career progression opportunities to work towards a management role e.g. Centre Manager/ Senior Centre Manager/ Area Manager/ Quality Advisor.
30% discount on 12-month membership with Goodlife or Fitness First.
Benefit from
... Click here to view more detail / apply for Assistant Centre Manager