Total 138 Senior Executive security analyst job vacancies in Customer Service category in Australia

Senior Analyst - Customer Insights
Locations: Leicester, London or Bexhill-on-Sea (hybrid - one day a week in the office)


Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Responsible for the accuracy of ETL (extract, transform and load) processes for Customer Insight data ingestion, transformation, cleaning and modelling, ensuring alignment with analytics functions across the wider business
  
• Responsible for setting and maintaining process for data quality and integrity, through various testing, monitoring and validation techniques
  
• Working with big data on our data and analytical platforms, developing complex SQL queries integrating customer data with operational and commercial datasets.
  
• Generating Insight that identifies improvement opportunities in-line with business goals through root cause analysis
  
• Building data products and tools that enable business teams and analytical functions to drive value, ensuring products are accessible, well documented and easy to use
  
• Responsible for engagement between data consumers and data engineering teams, interpreting requirements and helping shape the business' data strategy
  

Skills we would love you to have

• Extensive experience of working as an analyst in a corporate environment
  
• Proven background in owning and delivering analytical projects, structuring analysis and deliverables to ensure stakeholder requirements are met - displaying great verbal and written communication with the ability to tell a story using the data
  
• Strong skills in the use of MS Office applications (Excel and PowerPoint), programming languages (SQL, R, Python, Embles, SAS) and Visualisation Tools (Power BI)
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Senior Analyst - Customer Insights
Locations: Leicester, London or Bexhill-on-Sea (hybrid - one day a week in the office)


Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Responsible for the accuracy of ETL (extract, transform and load) processes for Customer Insight data ingestion, transformation, cleaning and modelling, ensuring alignment with analytics functions across the wider business
• Responsible for setting and maintaining process for data quality and integrity, through various testing, monitoring and validation techniques
• Working with big data on our data and analytical platforms, developing complex SQL queries integrating customer data with operational and commercial datasets.
• Generating Insight that identifies improvement opportunities in-line with business goals through root cause analysis
• Building data products and tools that enable business teams and analytical functions to drive value, ensuring products are accessible, well documented and easy to use
• Responsible for engagement between data consumers and data engineering teams, interpreting requirements and helping shape the business' data strategy

Skills we would love you to have

• Extensive experience of working as an analyst in a corporate environment
• Proven background in owning and delivering analytical projects, structuring analysis and deliverables to ensure stakeholder requirements are met - displaying great verbal and written communication with the ability to tell a story using the data
• Strong skills in the use of MS Office applications (Excel and PowerPoint), programming languages (SQL, R, Python, Embles, SAS) and Visualisation Tools (Power BI)
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

The Environmental Analyst is an integral member of the Veterinary Care & Environmental Health department and is responsible for carrying out habitats water sample collection, routine and non-routine water quality analysis, soil, run-off and rainwater bacteriology and air quality surveys. The information gathered is reviewed by various business units to ensure a healthy environment optimal for the animal’s wellbeing, and a safe environment for our staff and guests.

Job Responsibilities

• Collect water samples and perform daily physicochemical analyses from the oceanarium habitats.
• Collect soil, rain and run-off samples and perform physicochemical and microbiology analyses.
• Perform air quality analysis during haze periods.
• Ensure that all instruments, equipment, laboratory fixtures, glassware and general laboratory ware in the Environmental Health laboratory are properly maintained to manufacturer specifications for optimal performance.
• Assist in preparing monthly inventory reports on supplies and reagents.
• Prepare and report all results accurately and in timely manner ensuring all necessary team members are informed.
• Always maintain a clean and organized work environment.
• Assist in clinical diagnostic laboratory analysis.
• Assist in medicines preparation.

Job Requirements

• Bachelor's Degree in Environmental Studies or equivalent.
• Adhere to work policies.
• Use of Windows-based MS Office programs including but not limited to word processing (MS Word), spreadsheet (MS Excel), and presentations (MS PowerPoint).
• Familiar with basic laboratory instrumentation purpose and operation.
• Demonstrative ability to perform all analysis.
• Think critically to assess, interpret and report anomalies of data.
• Must be able to work as a team player in a dynamic work environment.
• Possess good communication and interpersonal skills.
• Comfortable and willing to work with animals.
• Able to swim and comfortable working in an aquatic environment.
• Maintain confidentiality of RWS animals’ health information at all times.

• Well Established Company

• Working location at Woodlands, Senoko

• Working hour: Monday - Friday (8am – 5.30pm) & Saturday (8am – 12pm)

• Variable Bonus + Excellent Welfare & Benefits

Job Scope

• Provide technical/ IT Support.
• System Hardware Integration.
• Liaise with client for the project.
• Access Control/ FR Installation & Configuration.
• Service Team Support.
• API Integrate for device.

Requirement

• Diploma / Degree in Computer Science and Technologies or equivalent.
• 2 - 4 years of relevant working experience
• Possess Class 3 License is an added advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

SIM BEI NA (R22111637)

EA Recruitment Pte Ltd

EA License No: 21C0492

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team: 

This role is part of FIS’ Derivatives Reconciliations team responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the DIM hosted clients.

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
• We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy.
• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business.

What you will be doing:

• Design and implement new changes in partnership with internal stakeholders, change delivery, and client teams. Provide analytical and subject matter expertise into broader strategic initiatives.
• Work collaboratively with other teams to identify pain areas, process efficiencies, utilize subject matter expertise to drive automation and deliver efficiencies.
• Support UAT testing, conduct thorough regression testing to delivery high quality defect free changes to Production ensuring platform stability.
• On-boarding of new reconciliations and maintenance of existing reconciliations adhering to the reconciliation's standards laid down in the project
• Ensure the reconciliations platform is compliant with all non-discretionary change i.e., mandatory changes, regulatory changes and FIS software & hardware policies.
• Leadership & Innovation – Utilize strong subject matter expertise to drive the definition of innovative solutions, both within the organization and the industry.

What you will need:

• 4 - 8 years of strong reconciliation development experience in all modules of IntelliMatch (Recollector, Admin, Reconciliation).
• Development experience of building ETD reconciliations (exchange, broker, intercompany) in IntelliMatch ETD.
• 4 - 8 years of strong database experience in SQL.
• Bachelor’s degree in computer science or information systems or the equivalent combination of education, training, or work experience
• Good communication skills for clear and effective interaction with both internal and external parties.

• Extensive experience of software/service solutions delivered on a hosted and managed basis including SQL Server
• Knowledge of the financial services marketplace
• Reconciliation knowledge
• Ability to build and maintain strong Client relationships portraying deep technical and functional expertise
• Knowledge of Project Methodology viz. AGILE, Waterfall etc
• Competent in best practice principals of risk, information security and compliance.

Added bonus if you have

• Knowledge of IntelliMatch NextGen is desirable
• Scripting languages such as POWERSHELL, Windows Batch Scripting will be added advantage.
• SRE, CI/CD, DevOps knowledge will be added advantage.
• Working experience with Jira, ServiceNow will be useful.
• Self-starter with good interpersonal skills and a solution driven approach.

What we offer you:

At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Engineering

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team: 

This role is part of FIS’ Derivatives Reconciliations team responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the DIM hosted clients.

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.

• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
• We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy.
• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business.

What you will be doing:

• Design and implement new changes in partnership with internal stakeholders, change delivery, and client teams. Provide analytical and subject matter expertise into broader strategic initiatives.
• Work collaboratively with other teams to identify pain areas, process efficiencies, utilize subject matter expertise to drive automation and deliver efficiencies.
• Support UAT testing, conduct thorough regression testing to delivery high quality defect free changes to Production ensuring platform stability.
• On-boarding of new reconciliations and maintenance of existing reconciliations adhering to the reconciliations standards laid down in the project
• Ensure the reconciliations platform is compliant with all non-discretionary change i.e., mandatory changes, regulatory changes and FIS software & hardware policies.
• Leadership & Innovation – Utilize strong subject matter expertise to drive the definition of innovative solutions, both within the organization and the industry.

What you will need:

• 4 - 8 years of strong reconciliation development experience in all modules of IntelliMatch (Recollector, Admin, Reconciliation).
• 4 - 8 years of strong database experience in SQL.
• Bachelor’s degree in computer science or information systems or the equivalent combination of education, training, or work experience
• Good communication skills for clear and effective interaction with both internal and external parties.
• Extensive experience of software/service solutions delivered on a hosted and managed basis including SQL Server
• Knowledge of the financial services marketplace
• Reconciliation knowledge
• Ability to build and maintain strong Client relationships portraying deep technical and functional expertise
• Knowledge of Project Methodology viz. AGILE, Waterfall etc
• Competent in best practice principals of risk, information security and compliance.

Added bonus if you have

• Knowledge of IntelliMatch NextGen is desirable
• Scripting languages such as POWERSHELL, Windows Batch Scripting will be added advantage.
• SRE, CI/CD, DevOps knowledge will be added advantage.
• Working experience with Jira, ServiceNow will be useful.
• Self-starter with good interpersonal skills and a solution driven approach.

What we offer you:

At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Ref:IM&TS034

Salary Scale: Band 5 (£29,970 - £36,843 depending on experience)

Hours:37.5, Permanent

Members of the Service Desk team provide both face to face and remote user and system support, covering corporately approved systems, applications and hardware used OUH Digital IT Services & Support’s customer organisations. The post-holder will be responsible for the resolution of incidents involving information systems and related equipment.

The post-holder will be expected to act as the first point of contact for technical issues, resolving or re-routing support tickets as appropriate and according to service level agreements. The post-holder will need to pro-actively contribute to the increasing number of first-time fixes performed by the Service Desk and comply with all Service Desk procedures. Additionally, the post-holder will be expected to contribute towards the creation and maintenance of reports, technical procedure manuals, and standard operating procedures.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please viewOUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
• Investigate issues and other requests for support, determining the correct course of action to take.
• Work closely with senior colleagues, making modifications to system parameters, developing work-arounds, producing additional documentation and escalating requests as required.
• Carry out routine operations that control data processing, peripherals and communications and networking equipment. This includes start-up simple reconfiguration, shutdown and normal re-start procedures.
• Use the facilities of the tools and systems available, as directed, to monitor and report on regular activities which are subject to Service Level Management processes, Service Level Agreements or Operational Level Agreements.
• Assist users in making more effective use of desktop systems, products and services.
• Provide an effective interface between users and service providers including external commercial suppliers where applicable.
• Interprets technical or procedure manuals on the behalf of non-technical users and provide routine training in normal usage of systems, products and services, providing information on the full range of capabilities.
• Ensure effective communication to users and IM&T Services’ staff when new processes have been agreed and signed off by IM&T Services senior management.
• Actively promotes and identifies opportunities to maximise use of resources and streamlining of processes.
• Contribute to trouble-shooting team activities providing teaming resources and leadership.
• Ensure that professional integrity is undertaken at all times.

For further information and prior to your application, please refer to the attached job description and person specification.


This advert closes on Monday 9 Dec 2024

Proud member of the Disability Confident employer scheme

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

Act as the primary processing agent for the accounting/investment related service delivery for one or more assigned clients strategic to the Enterprise. As an Accountant, you will be responsible for the accurate delivery of the database assigned to you (including transaction posting, asset and cash reconciliation, report generation, outstanding queries resolution).

About the team:

The Investments BPaaS team provides accounting and reconciliation services for Insurance companies, in accordance to the rules and regulations laid out by the NAIC (U.S. regulatory body for Insurance). The services include transaction posting and portfolio maintenance, Cash and Asset Reconciliation and report generation based on NAIC regulations or specific client requirements.

What you will be doing:

• Ensure a positive and consistent relationship for one or more assigned clients
• Serve as primary point of contact to support problem resolution and ensure client retention
• Develop strong working relationships with assigned clients and FIS resources
• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

• As primary liaison, is responsible for escalation, effective oversight of client projects and implementations, execution of account plan activities.
• Responsible for various processing tasks for the database assigned (multiple). This includes, but not restricted to :

Trade Processing : Acquisitions, Incomes, Paydown, Call, Sink, Corporate Actions, Disposals, etc. Reconciliation : Cash Recon, Asset Recon Post Processing : Scrub the payments, Market Price updation, Ratings updation, Variable rates updation. Generate appropriate reports and special requests, as per client. General Ledger update.

• Review client's investment portfolio and accounting records.

• Provide client with accounting and compliance reports periodically.
• Keeps abreast of new products/services and changes to existing products/services.
• Maintains comprehensive knowledge of applicable products, services and company policies and procedures.
• Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.
• Manages and communicates expectations internally and externally.
• Manages the service component of the client relationship.
• Will need to work from the FIS office.
 

What you will need:

• Bachelor’s degree in business with a concentration in accounting, finance or related discipline or the equivalent combination of education, training, or work experience (2+ years).
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Ability to understand and apply concepts
• Ability to handle projects commensurate with job expectations
• Ability to analyze and solve problems using learned techniques and tools

• Understanding of Accounting concepts (GAAP, etc)

• Knowledge of investments and the accounting of those investments

• Worked with Corporate Actions and Stocks/Bonds and other security instruments

• Skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Flexibility, versatility, dependability
• Prior banking or finance related experiences a plus; personal banking experience preferred
• Organizational and time management skills required
• Strong problem solving skills
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Is resourceful and proactive in gathering information and sharing ideas
• Ability to work both independently and in a team environment
• Some flexibility of hours is required
 

Added bonus if you have:

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent analytical, decision-making, problem-solving, team and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Insurance accounting experience
• Investment accounting experience

What we offer you:

At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Capital Markets is one of the three verticals in FIS. It has various products and solutions in funds management, cleared derivatives, commercial lending, corporate treasury, insurance risk electronic trading, RegTech, and wealth and retirement.

What you will be doing 

• As a Managed Service Operations Analyst, you will work with, Settlements group which will primarily include

• Run Pending Trades Report daily and circulate to team.
• Set up new funds on Lend amend.
• Request access to credit document storage site (Intralinks, Debt Domain, Syndtrak) for new settled trades.
• Activate new invitations to agency sites.
• Monitor the Corporate Actions email box daily for notifications and take action when needed.
• Run weekly reports for metrics.
• Manage trade dashboard.
• Prepare and circulate manual documents.
• Work within the team as well as across the firm to resolve issues and meet deadlines.
• Take initiative and ownership of responsibilities.
• Other duties as assigned.

• You will form partnerships with our client’s oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements.
• You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a 'we challenge' mindset.

 What you bring: 

Knowledge / Experience

• Should carry 5- 8 years of experience in financial services, preferably Syndicate loan operations. (CDO/CLO), Good understanding of Cash flow and reconciliation.   
• Domain knowledge of financial products like Syndicate Loans, CLO, CDO, Bonds, Bank loans, MBS is mandatory.
• Hands on experience of reconciliation (Cash, Stock), Trade processing and settlements

Skills

• Strong understanding of Capital markets, Reconciliation (Assets, Cash), Portfolio Accounting, Security Setup’s.
• Strong written and verbal communication skills

Qualifications

• Bachelor’s degree

Competencies

• Collaborative – Collaborate with different groups and complete the assigned task.
• Highly analytical, organized, detail oriented, self-motivated individual who can handle Multi-Tasking.
• Self-starter but team mindset - work as part of a global team.
• Ready to work in Flexible shifts to support US Client.

What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

An award-winning full service law firm, Allen & Gledhill LLP has been providing legal services to premier clients since 1902. One of the largest law firms in Singapore, Allen & Gledhill counts among its clients some of the most well-known local and multinational companies and financial institutions. We have positions for highly motivated and committed individuals to join our Firm:

Job Duties and Responsibilities:

• Provide first and second level technical support for end users to resolve system (desktops, laptops, printers, smart phones), application, network and other IT related issues
• Manage service requests and incident management processes to meet IT service quality SLAs
• Work with site support to facilitate meeting room setup
• Ensure standard ITIL based service delivery processes are adhered to and manage problem management processes to ensure root cause analysis and problem resolution workflow are executed when required
• Analyse recurring issues to recommend and implement long term solutions
• Collaborate with Applications, Infrastructure and Security teams to resolve cross-functional issues as well as to test and evaluate new technologies
• Act as a technology evangelist to provide awareness and training to users on adoption of new technologies and initiatives, including creating user guides and training materials
• Perform other duties and responsibilities as assigned

Job Requirements:

• Higher Nitec/ Diploma / Degree in Information Technology or its equivalent
• At least 5 years of relevant working experience in helpdesk and both onsite and remote support with strong customer focused support mindset
• Experience with IT service management tools, incident tracking and prioritisation
• Independent and proactive with good attention to detail, troubleshooting and technical ability
• Good written and verbal communication
• ITIL certification level 2 would be an advantage

Technical Knowledge:

• Proficiency in Windows 10/11, Microsoft Office, Intune and Information Protection
• Familiarity with Microsoft Azure, SaaS applications, infrastructure, network and cybersecurity concepts such as Active Directory, Zero Trust, etc
• Management of SCCM & 3rd party patching console
• Management of Anti-Virus protection console
• Online collaboration tools (MS Team, Cisco Jabber, WebEx, Zoom, Skype, etc.)
• Good knowledge with of Legal Technology products and platforms such as Litera, iManage, Elite 3E, etc will be added advantage

For more information on our Firm, please visit our website at www.allenandgledhill.com.

Only shortlisted candidates will be notified.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:.

• Global Listed Derivatives Brokerage Settlement Operations using Industry Settlement Platforms

About the team: 

• The Brokerage team is responsible for brokerage receivable and payable for the execution and clearing of Listed Derivatives.

• From a BAU perspective, pre-settlement duties entail sending invoices, reconciling all received invoices and resolving rate and trade validity disputes, physical settlement of agreed amounts, nostro break management, and management of all output from electronic settlement platforms. Post-settlement, the team reconciles all excess accruals and presents to the business for follow-up actions.

• From a project perspective, the team engages in various tactical and strategic process improvements and system architecture changes. The team also handles one-off requests for information from the business and co-ordinates any accrual setup changes requested by the business.

What you will be doing:

• Complete brokerage BAU responsibilities in a timely and accurate manner

• Ensure team’s monthly brokerage cycle tasks are completed within the internal and market timelines

• Invoices

• Finance reports

• Deliver on monthly SLA targets, striving to exceed where possible

• Analyze outstanding brokerage ageing profile and identify short/medium term targets to ensure adherence to SLAs

• Escalate and propose solutions regarding short and long term capacity concerns to FIS managers

• Work with utility management and other stakeholders to ensure that SLA breaches are closed out in a timely fashion

• Timely escalation of potential problem brokers to management

• Change management

• Proactively identify areas for performance and control improvements

• Constantly analyze productivity/output to identify potential enhancements or cost savings

• Articulate business cases to management/change/IT to execute and deliver on suggested improvements

• Guide/encourage team to propose solutions and take ownership of changes

• Provide excellent client service

• Build strong relationships with all stakeholders (retained team/management/business)

• Co-ordinate timely response and resolution of all queries

• Ensure accuracy and clarity in all deliverables to stakeholders

• Provide constant feedback to stakeholders to improve our service offering

• Provide an effective link between industry platform providers and the participant firm in terms of knowledge transfer and decision making

• Risk management

• Monitor controls and checks associated with tasks in SOPs

• Constantly analyse all activities to close potential risk gaps and implement preventative, and if not, then detective controls

• Ensure timely escalation in event of a risk incident

• Business/Industry landscape awareness

• Keep abreast of all industry changes/advancements especially with regards to the development of industry tools and regulations

• Understand business risks/impact and escalate to management where necessary

What you will need:

• Minimum of 2+ years of work experience in Futures/Options Brokerage Receivables and Payables function.

• Good understanding of GMI and

• Comfortable using key industry platforms such as Docs, Atlantis, eRECS and GPS

• Front to back understanding of the Brokerage function, upstream dependencies and how it impacts processes downstream, so that complex queries can be addressed accurately and in a timely manner

• Detailed understanding of exchange traded derivatives (Futures/Options)

• High attention to detail and quality of outputs delivered.

• Manage multiple simultaneous deliveries to tight deadlines.

• Analytical and can solve problems quickly and innovatively.

• Dynamic outlook, with the ability to adapt and change plans on the fly.

• Delivery focused; results driven.

• Excellent communication and co ordinations skills.

• Strong client service focus.

Added bonus if you have:

• Experience dealing with large financial services clients.

• Knowledge of Front to Back Trade & Cash Settlement flows

• Fluent in English

• Excellent communicator

• Organized approach – manage and adapt priorities according to client and internal requirements.

• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan

• Award-winning learning offerings for career development

• Adaptable home - office work model

• Opportunity to work with global teams and clients.

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

Act as the primary processing agent for the accounting/investment related service delivery for one or more assigned clients strategic to the Enterprise. As an Accountant, you will be responsible for the accurate delivery of the database assigned to you (including transaction posting, asset and cash reconciliation, report generation, outstanding queries resolution).

About the team:

The Investments BPaaS team provides accounting and reconciliation services for Insurance companies, in accordance to the rules and regulations laid out by the NAIC (U.S. regulatory body for Insurance). The services include transaction posting and portfolio maintenance, Cash and Asset Reconciliation and report generation based on NAIC regulations or specific client requirements.

What you will be doing:

• Ensure a positive and consistent relationship for one or more assigned clients
• Serve as primary point of contact to support problem resolution and ensure client retention
• Develop strong working relationships with assigned clients and FIS resources
• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

• As primary liaison, is responsible for escalation, effective oversight of client projects and implementations, execution of account plan activities.
• Responsible for various processing tasks for the database assigned (multiple). This includes, but not restricted to :

Trade Processing : Acquisitions, Incomes, Paydown, Call, Sink, Corporate Actions, Disposals, etc. Reconciliation : Cash Recon, Asset Recon Post Processing : Scrub the payments, Market Price updation, Ratings updation, Variable rates updation. Generate appropriate reports and special requests, as per client. General Ledger update.

• Review client's investment portfolio and accounting records.

• Provide client with accounting and compliance reports periodically.
• Keeps abreast of new products/services and changes to existing products/services.
• Maintains comprehensive knowledge of applicable products, services and company policies and procedures.
• Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.
• Manages and communicates expectations internally and externally.
• Manages the service component of the client relationship.
• Will need to work from the FIS office.
 

What you will need:

• Bachelor’s degree in business with a concentration in accounting, finance or related discipline or the equivalent combination of education, training, or work experience (2+ years).
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Ability to understand and apply concepts
• Ability to handle projects commensurate with job expectations
• Ability to analyze and solve problems using learned techniques and tools

• Understanding of Accounting concepts (GAAP, etc)

• Knowledge of investments and the accounting of those investments

• Worked with Corporate Actions and Stocks/Bonds and other security instruments

• Skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Flexibility, versatility, dependability
• Prior banking or finance related experiences a plus; personal banking experience preferred
• Organizational and time management skills required
• Strong problem solving skills
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Is resourceful and proactive in gathering information and sharing ideas
• Ability to work both independently and in a team environment
• Some flexibility of hours is required
 

Added bonus if you have:

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent analytical, decision-making, problem-solving, team and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Insurance accounting experience
• Investment accounting experience

What we offer you:

At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education Distribution - Taxpayer Correspondence Services

The following are the duties of this position at the full working level.

• Performs assignments that are agency-wide in scope and have significant impact on issues facing the operating unit. Conducts Business Reviews of field and headquarters offices, serves on task forces or study groups, and performs independent analyses of area or nationwide program operations.
• Comprehensively plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, teams, or interfacing administrative systems.
• Independently studies complex problems facing operating unit functions or those of particular concern within specialized areas of the organization. This may require coordinating input from activities outside the division and identifying new methods of performing work.
• Participates with cross-functional representatives on nationwide. Conducts studies and analyses to support operational reviews, measure achievement of goals, execution of plans, compliance with directives, and utilization of resources.

Starting at $122,198 Per Year (GS 14)

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:.

• Global Listed Derivatives Brokerage Settlement Operations using Industry Settlement Platforms

About the team: 

• The Brokerage team is responsible for brokerage receivable and payable for the execution and clearing of Listed Derivatives.

• From a BAU perspective, pre-settlement duties entail sending invoices, reconciling all received invoices and resolving rate and trade validity disputes, physical settlement of agreed amounts, nostro break management, and management of all output from electronic settlement platforms. Post-settlement, the team reconciles all excess accruals and presents to the business for follow-up actions.

• From a project perspective, the team engages in various tactical and strategic process improvements and system architecture changes. The team also handles one-off requests for information from the business and co-ordinates any accrual setup changes requested by the business.

What you will be doing:

• Complete brokerage BAU responsibilities in a timely and accurate manner

• Ensure team’s monthly brokerage cycle tasks are completed within the internal and market timelines

• Invoices

• Finance reports

• Deliver on monthly SLA targets, striving to exceed where possible

• Analyze outstanding brokerage ageing profile and identify short/medium term targets to ensure adherence to SLAs

• Escalate and propose solutions regarding short and long term capacity concerns to FIS managers

• Work with utility management and other stakeholders to ensure that SLA breaches are closed out in a timely fashion

• Timely escalation of potential problem brokers to management

• Change management

• Proactively identify areas for performance and control improvements

• Constantly analyze productivity/output to identify potential enhancements or cost savings

• Articulate business cases to management/change/IT to execute and deliver on suggested improvements

• Guide/encourage team to propose solutions and take ownership of changes

• Provide excellent client service

• Build strong relationships with all stakeholders (retained team/management/business)

• Co-ordinate timely response and resolution of all queries

• Ensure accuracy and clarity in all deliverables to stakeholders

• Provide constant feedback to stakeholders to improve our service offering

• Provide an effective link between industry platform providers and the participant firm in terms of knowledge transfer and decision making

• Risk management

• Monitor controls and checks associated with tasks in SOPs

• Constantly analyse all activities to close potential risk gaps and implement preventative, and if not, then detective controls

• Ensure timely escalation in event of a risk incident

• Business/Industry landscape awareness

• Keep abreast of all industry changes/advancements especially with regards to the development of industry tools and regulations

• Understand business risks/impact and escalate to management where necessary

What you will need:

• Minimum of 2+ years of work experience in Futures/Options Brokerage Receivables and Payables function.

• Good understanding of GMI and

• Comfortable using key industry platforms such as Docs, Atlantis, eRECS and GPS

• Front to back understanding of the Brokerage function, upstream dependencies and how it impacts processes downstream, so that complex queries can be addressed accurately and in a timely manner

• Detailed understanding of exchange traded derivatives (Futures/Options)

• High attention to detail and quality of outputs delivered.

• Manage multiple simultaneous deliveries to tight deadlines.

• Analytical and can solve problems quickly and innovatively.

• Dynamic outlook, with the ability to adapt and change plans on the fly.

• Delivery focused; results driven.

• Excellent communication and co ordinations skills.

• Strong client service focus.

Added bonus if you have:

• Experience dealing with large financial services clients.

• Knowledge of Front to Back Trade & Cash Settlement flows

• Fluent in English

• Excellent communicator

• Organized approach – manage and adapt priorities according to client and internal requirements.

• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan

• Award-winning learning offerings for career development

• Adaptable home - office work model

• Opportunity to work with global teams and clients.

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

WHAT IS THE Small Business/Self Employed (SB/SE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

SB/SE Deputy Commissioner Exam Headquarters Examination, Field & Campus Policy, Campus Exam and Field Support/Campus Exam Policy

The following are the duties of this position at the full working level.

Performs assignments that are agency-wide in scope and have significant impact on issues facing the operating unit. Conducts Business Reviews of field and headquarters offices, serves on task forces or study groups, and performs independent analyses of area or nationwide program operations.

Comprehensively plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, teams, or interfacing administrative systems.

Independently studies complex problems facing operating unit functions or those of particular concern within specialized areas of the organization. This may require coordinating input from activities outside the division and identifying new methods of performing work.

Participates with cross-functional representatives on nationwide activities within the operating unit, including workplans, business plans, etc. Conducts studies and analyses to support operational reviews, measure achievement of goals, execution of plans, compliance with directives, and utilization of resources.

Analyzes assigned program area(s) to discern trends in program delivery. Consolidates report data to measure effectiveness in meeting baselines or the degree to which program plans and achievements support strategic agency initiatives.

Starting at $122,198 Per Year (GS 14)