Total 22 health beauty fitness job vacancies in Customer Service category in Sunbury-On-Thames, Surrey, TW16 5EQ

WCA Case Administrator Team Leader
Band: 5
Location: Croydon

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets.
Key accountabilities

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.


Essential skills

- Excellent interpersonal skills
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work in an effective manner.
- Ability to work under pressure.
- Self-motivation and awareness
- Excellent Team player
- Attention to detail.
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets.
- Ability to work unsupervised and use initiative Adapts to changing circumstances and latest information that affects goals and plans; can play several distinct roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members.

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

#haascareers

Proud member of the Disability Confident employer scheme

WCA Case Administrator Team Leader
Band: 5
Location: Croydon

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets.
Key accountabilities

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.


Essential skills

- Excellent interpersonal skills
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work in an effective manner.
- Ability to work under pressure.
- Self-motivation and awareness
- Excellent Team player
- Attention to detail.
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets.
- Ability to work unsupervised and use initiative Adapts to changing circumstances and latest information that affects goals and plans; can play several distinct roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members.

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

#haascareers

Proud member of the Disability Confident employer scheme

Contact Centre Coordinator
Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week
Salary: £23,887.50 per annum

Onsite interview dates: Friday 8th November and Wednesday 20th November
Start date: 25th November 2024

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK's leading Healthcare Charity. We're recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.

As a Contact Centre Coordinator, you'll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you'll be able to prioritise and manage your workload in a fast-paced team environment.

As a Contact Centre Coordinator, you will:

• Expertly handle all contact with our customers

• Make good use of a variety of channels, including calls, emails, live chat and social media

• Ensure the customer journey is always seamless

• Be part of an exciting, varied and dynamic environment

• Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)

• Deliver excellent customer service, every time.

• Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Contact Centre Coordinator
Hybrid working | Service Centre | Permanent | Full time
Salary: £23,887.50 per annum
Full Time: 37.5 hours per week

Start date: 28th October

Interview date: 16th October

Are you passionate about customer service? Do you have a good standard of English? Then you could join the UK's leading Healthcare Charity. We're recruiting great people to our friendly, welcoming Contact Centre offering hybrid working. If you have strong experience in a customer-facing role, you could join us here.

As a Contact Centre Coordinator at our Contact Centre, you'll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you'll be able to prioritise and manage your workload in a fast-paced team environment.

As a Contact Centre Coordinator, you will:

• Expertly handle all contact with our customers
• Make good use of a number of channels, including calls, emails, live chat and social media
• Ensure the customer journey is always seamless
• Be part of an exciting, varied and dynamic environment
• Bring your skills to deliver excellent customer service, every time
• Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Receptionist

Nuffield Health Guildford Hospital | Radiology | Permanent | Full time

£23,880.00 per annum

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

This role will require you to take ownership of all enquiries received into the department from the various stake holder groups including patients, consultants and medical secretaries.

As the first point of contact, you will provide a high quality sales enquiry handling service, supplying potential customers with information about the services offered at Nuffield Health Guildford Hospital and effectively manage the customer relationship between hospital and enquirer. You will also be responsible to make new appointment bookings over the phone, via email and face to face.

As a Receptionist at our Guildford Hospital, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Receptionist, you will:

• Help people feel comfortable when they visit your department

• Use your empathy and customer service skills to build positive relationships

• Answer the phone, deal with enquiries and book appointments

• Welcome patients in person, directing them to the appropriate changing or waiting rooms

• Work closely with colleagues to ensure the department runs smoothly

• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With financial wellbeing support, a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Contact Centre Coordinator

Hybrid | Epsom Support Centre | Service Centre | Permanent | Full Time

37.5 hours per week

Competitive salary, depending on experience

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK's leading Healthcare Charity. We're recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.

As a Contact Centre Coordinator, you'll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you'll be able to prioritise and manage your workload in a fast-paced team environment.

As a Contact Centre Coordinator, you will:

· Expertly handle all contact with our customers

· Make good use of a variety of channels, including calls, emails, live chat and social media

· Ensure the customer journey is always seamless

· Be part of an exciting, varied and dynamic environment

· Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)

· Deliver excellent customer service, every time.

· Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Receptionist

Woking Hospital | Customer | Permanent Contract | Full Time

£23,887.50 per annum

37.5 hours per week

Shifts work between 6:30am and 8:00pm Monday - Saturday

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

As a Receptionist at our Woking Hospital, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Receptionist, you will:

• Help people feel comfortable when they visit your department.

• Use your empathy and customer service skills to build positive relationships.

• Answer the phone, deal with enquiries and book appointments.

• Welcome patients in person, directing them to the appropriate changing or waiting rooms.

• Work closely with colleagues to ensure the department runs smoothly.

• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Woking Hospital.

Our Woking Hospital is a leading private hospital in Surrey, South East England. We pride ourselves on providing exceptional standards of treatment and care in our state-of-the-art facilities and CPD programme. Our specialities include Women's and Men's health, Orthopaedics, and Eye Care with many more available. We are registered for 27 beds with en-suite facilities on the Ward, two Theatres with facilities including lamina flow and one Minor Operating Theatre, Pre-Assessment, Physiotherapy clinic, Onsite Pharmacy, Mammography, Xray and Ultrasound, with nine consulting rooms in Outpatients.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

Please don't forget to inform your line manager when making an internal application.

It starts with you.

Contact Centre Coordinator

Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week

Salary: £23,887.50

Onsite interview dates: 14th August & 23rd August

Start date: 2nd September

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK's leading Healthcare Charity. We're recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.

As a Contact Centre Coordinator, you'll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you'll be able to prioritise and manage your workload in a fast-paced team environment.

As a Customer Service Coordinator, you will:

*    Expertly handle all contact with our customers 
*    Make good use of a variety  of channels, including calls, emails, live chat and social media 
*    Ensure the customer journey is always seamless 
*    Be part of an exciting, varied and dynamic environment 
*    Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)
*    Deliver excellent customer service, every time.
*    Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required. 

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today. 

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Contact Centre Coordinator

Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week

Salary: £23,887.50

Onsite interview dates: Wednesday 24th July and Friday 2nd August

Start date: 2nd September 2024

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK's leading Healthcare Charity. We're recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.

As a Contact Centre Coordinator, you'll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you'll be able to prioritise and manage your workload in a fast-paced team environment.

As a Customer Service Coordinator, you will:

* Expertly handle all contact with our customers
* Make good use of a variety of channels, including calls, emails, live chat and social media
* Ensure the customer journey is always seamless
* Be part of an exciting, varied and dynamic environment
* Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)
* Deliver excellent customer service, every time.
* Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

My job makes better lives bybeing a proactive member of a new team responsible for the development of a transformational approach to integrating primary and community mental health care. Job Overview NHS England/Improvement has developed a new Framework to support local systems in implementing the NHS Long Term Plans vision for transforming community mental health care. This Framework sets out how the LTP's vision for a new place-based community mental health model can be realized, and how we can modernize community mental health services to shift to the whole person, whole population health approaches. The role of the Primary Care Mental Health Practitioner is fundamental to the development of these innovative new teams and mental health services based within networks of GP Practices (PCNs). The role will support the ongoing development and mobilization of integrated primary care mental health services. The role provides and promotes early assessment, treatment and/or onward bridging to community resources and support and improved access to evidence-based interventions for people with serious mental illness. The role will help people to focus on achievable goals and access local community resources. The service will be for people over 18 years (including carers) with a specific focus on: mental health needs that do not meet the access criteria for IAPT or secondary care people with serious mental illness who are in recovery and stable in secondary care mental health services who could be cared for within Primary Care People with severe mental illness who should be receiving an annual health check and medication review and improved access to physical health interventions. Younger adults (18-25) particularly those transitioning between children's and adult services. People who present frequently in primary care with a diagnosis of Emotionally Unstable Personality Disorder or with traits that interfere with their daily functioning. Key Responsibilities Overall: As part of a small team, to contribute to delivering and co-developing the primary care mental health service model and care pathways for the provision of integrated physical and mental health care in Primary Care Networks. To accept referrals direct from primary care and promote early assessment, and treatment and ensure robust relationships and links with other community-based services. To work predominantly with adults (18+)with SMI whose needs are best met within primary care and whose difficulties are best understood within a biopsychosocial model. To work closely with colleagues in specialist community mental health services to ensure smooth transitions between teams and services and facilitate an easy in, easy out approach to improve access to evidence-based interventions To work closely with and provide day-to-day support and guidance to the Community Connections Primary Care Link Worker/Connector role. Facilitate mental health and assets-based assessments in Primary Care and support the Primary Care Team in accessing the appropriate levels of services. Case find, screen, triage, assess, and coordinate the development of care plans for people that have been referred by a member of the Primary Care Team Provide brief support and time-limited evidence-based interventions, using the principles of motivational interviewing. Complete joint assessments with CMHRS to identify and support patients ready to transition to primary care, develop care plans and prepare people for step down. Work with the Primary Care Link Worker/Community Connector to actively understand what community resources and assets are available within the specific PCN geography and population and ensure awareness of these is communicated throughout the Network. Foster collaborative working between a full range of physical health and mental health services to ensure that people who need care are able to access it quickly and easily and are prevented from being bounced around or excluded from services or falling through the gaps'. Support and sign post service users, carers and families to access voluntary services and other relevant community providers and utilise available information (e.g. Health Surrey, First Steps) that promote self-management approaches. Work with Primary Care to increase awareness and recognition of mental health issues that affect the registered population through the provision of support, education and problem-solving approaches. Develop and deliver education and training which better support the Primary Care Team in management of people with co morbid physical and mental health issues and support completion of , and onwards action from, SMI physical health checks undertaken within the PCN Participate in the formal evaluation of the integrated primary mental health care model. Establish and participate in networks that help to streamline care pathways across community, primary and secondary care services within the PCN population. Keep accurate, contemporaneous electronic and written documentation, care plans and reports in primary care (EMIS system). Outcome measurement Be responsible for relevant data collection on work activities, inputting data onto the GP Practice and/or SABP databases as required, and to maintain a high standard of clinical record keeping. Maintain high standard of care in all areas of practice in accordance with the relevant professional Code of Conduct and guidelines. CLINICAL LIAISON & EDUCATION 1. Provide a prompt response to requests for information and advice in line with agreed response times. 2. Develop and deliver education and training which better support the Primary Care Team in management of people with co-morbid physical and mental health issues, and support completion of physical health checks and associated interventions 3. Promotion of positive attitudes towards people with mental ill health, mutual understanding and effective collaborative working between mental health services, primary care trusts and community and voluntary sector. 4. Provision of a suitable leaning environment for nursing and other students on placement, and undertake the roles of supervisor or mentor for students on designated undergraduate, postgraduate courses and post experience courses where appropriate. 5. Provide education on request from statutory and voluntary organisations. MONITORING & EVALUATION 1. To participate in the formal evaluation of the integrated primary mental health care model. 2. Maintain awareness of current research within own area of specialist practice, and demonstrate a commitment to evidence-based practice. PROFESSIONAL DEVELOPMENT 1. To maintain high standard of care in all areas of practice in accordance with the relevant professional Code of Conduct and guidelines. 2. Maintain and develop a level of professional knowledge, skills and expertise that ensure the highest standards of practice and is responsive to changing care needs. 3. Act at all times according to professional standards, maintaining own knowledge and skills. MANAGEMENT AND LEADERSHIP 1. Maintain effective functioning of the service by working effectively in management and leadership tasks as required. 2. Contribute to the development of procedure and accepting delegated management tasks. 3. Supply the necessary information of activity outcomes (and other KPI data) as agreed with the Service manager. 4. Have good quality IT skills appropriate to the needs of the post. 5. This job description is not restrictive or definitive in any way and should be regarded only as a guideline to normal duties.

Contact Centre Coordinator

Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week

Salary: £23,887.50

Onsite interview dates: Wednesday 24th July and Friday 2nd August

Start date: 2nd September 2024

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK's leading Healthcare Charity. We're recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.

As a Contact Centre Coordinator, you'll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you'll be able to prioritise and manage your workload in a fast-paced team environment.

As a Customer Service Coordinator, you will:

* Expertly handle all contact with our customers
* Make good use of a variety of channels, including calls, emails, live chat and social media
* Ensure the customer journey is always seamless
* Be part of an exciting, varied and dynamic environment
* Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)
* Deliver excellent customer service, every time.
* Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Nuffield Health, one of the UK's leading healthcare organisations is currently seeking enthusiastic, hard-working & flexible customer service individuals to join our busy Contact Centre in Epsom. This position involves shift work between the hours of 8am - 8pm.

Please note the assessment day for this will be held on the INSERT DATE

About the Role
In this role you will;

• Be involved with all inbound and outbound contact for a variety of clients ensuring all data is captured correctly and accurate information is entered onto our database.
• Provide information to Clients as and when requested within a fast-paced busy environment.
• In summary you may be involved in any aspect of the client's journey from initial referral to discharge.

Skills/Experience required
To succeed in the role you must possess;

• Excellent verbal communication skills
• A positive, proactive and customer focused attitude
• An ability to manage and prioritize your workload in a fast paced team environment.
• Ideally you will have strong experience in a customer facing position.
• A logical approach to your work with a good standard of written English
• Confidence in working with a variety of internal systems.

About Nuffield Health
Nuffield Health is Britain's largest healthcare charity. We're balancing our social values with strong business discipline to help the UK get healthy and stay that way. We're all about great people - recruiting and nurturing talent in a supportive, development-led, multidisciplinary setting where teamwork means everything.

Benefits
At Nuffield Health Contact Centre you'll enjoy working with a variety of different people both over the phone and within the centre. In addition to our excellent benefits which include our gyms and private healthcare, there are opportunities within the Contact Centre to progress through Nuffield Health through our Advance Training Programme. You will be working in a supportive environment where training is considered a priority for career development.

We will apply to the DBS for disclosure on successful candidates. Nuffield Health is an equal opportunities employer.

Now is a really exciting time to Join our Team of forward-thinking Elderly Medicine Consultants at Croydon University NHS Trust, and make a real difference to our elderly patients in the Croydon Borough.

Here at Croydon we put the patient at the heart of everything we do, as we strive to deliver and develop our modern and comprehensive Elderly Care service. We are aiming to recruit a geriatrician to join our existing team of fourteen consultants working across our acute and community services. The successful applicant would be responsible for providing in-patient care for patients living with frailty and presenting with frailty syndromes, as well as contributing to our developing Acute Care of the Elderly service. As such, they would be working on our Frailty SDEC and providing cover for the Front Door Frailty team (“Team ALFA”) on a rotational basis.

There is commitment for night and weekend on call for acute admissions. The Trust divides the take according to age based criteria such that the post holder would be responsible for admissions for those over the age of 80 years (and over 65 years living in a care home). Weekday on calls are one day a fortnight and weekends at a frequency of 1 in 12.

AAC interview date is to be confirmed.

The full time post offers a 10 PA job plan. The needs of our patients are at the heart of everything we do and we are equally committed to the wellbeing of our clinical teams, therefore your contribution will be highly valued. The Trust has a successful track record of staff engagement, has excellent postgraduate and research facilities, supports study leave for CPD and aids with funding up to an agreed limit. The successful applicant would be expected to be responsible for the care of half on one of the elderly care wards (14 patients) with another consultant responsible for the other half of the ward. Together they would share a team of junior staff consisting of a registrar, three SHO level doctors and two FY1’s. In addition the applicant would run a general geriatric clinic on a once per month basis, seeing new patients referred with common Frailty syndromes.

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.



CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.



Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.



Our experienced district nursing teams, Allied Health Professionals and community matrons look after for people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.



We are a very close-knit and friendly organisation where every one of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

Successful candidates will be supported in developing subspecialty interestsThe department is looking to innovate further with development of its outpatient offering to adapt to the changing needs of the population. This is evidenced by the increasing integration with community clinics and services, enabling greater choice and flexibility for our patients.

Please see attached job description which is currently pending approval from the Royal College for more details on the role of the job or contact Dr Rehman for any further information.


This advert closes on Sunday 7 Jul 2024

My job makes better lives bybeing a proactive member of a new team responsible for the development of a transformational approach to integrating primary and community mental health care. Job Overview NHS England/Improvement has developed a new Framework to support local systems in implementing the NHS Long Term Plans vision for transforming community mental health care. This Framework sets out how the LTP's vision for a new place-based community mental health model can be realized, and how we can modernize community mental health services to shift to the whole person, whole population health approaches. The role of the Primary Care Mental Health Practitioner is fundamental to the development of these innovative new teams and mental health services based within networks of GP Practices (PCNs). The role will support the ongoing development and mobilization of integrated primary care mental health services. The role provides and promotes early assessment, treatment and/or onward bridging to community resources and support and improved access to evidence-based interventions for people with serious mental illness. The role will help people to focus on achievable goals and access local community resources. The service will be for people over 18 years (including carers) with a specific focus on: mental health needs that do not meet the access criteria for IAPT or secondary care people with serious mental illness who are in recovery and stable in secondary care mental health services who could be cared for within Primary Care People with severe mental illness who should be receiving an annual health check and medication review and improved access to physical health interventions. Younger adults (18-25) particularly those transitioning between children's and adult services. People who present frequently in primary care with a diagnosis of Emotionally Unstable Personality Disorder or with traits that interfere with their daily functioning. Key Responsibilities Overall: As part of a small team, to contribute to delivering and co-developing the primary care mental health service model and care pathways for the provision of integrated physical and mental health care in Primary Care Networks. To accept referrals direct from primary care and promote early assessment, and treatment and ensure robust relationships and links with other community-based services. To work predominantly with adults (18+)with SMI whose needs are best met within primary care and whose difficulties are best understood within a biopsychosocial model. To work closely with colleagues in specialist community mental health services to ensure smooth transitions between teams and services and facilitate an easy in, easy out approach to improve access to evidence-based interventions To work closely with and provide day-to-day support and guidance to the Community Connections Primary Care Link Worker/Connector role. Facilitate mental health and assets-based assessments in Primary Care and support the Primary Care Team in accessing the appropriate levels of services. Case find, screen, triage, assess, and coordinate the development of care plans for people that have been referred by a member of the Primary Care Team Provide brief support and time-limited evidence-based interventions, using the principles of motivational interviewing. Complete joint assessments with CMHRS to identify and support patients ready to transition to primary care, develop care plans and prepare people for step down. Work with the Primary Care Link Worker/Community Connector to actively understand what community resources and assets are available within the specific PCN geography and population and ensure awareness of these is communicated throughout the Network. Foster collaborative working between a full range of physical health and mental health services to ensure that people who need care are able to access it quickly and easily and are prevented from being bounced around or excluded from services or falling through the gaps'. Support and sign post service users, carers and families to access voluntary services and other relevant community providers and utilise available information (e.g. Health Surrey, First Steps) that promote self-management approaches. Work with Primary Care to increase awareness and recognition of mental health issues that affect the registered population through the provision of support, education and problem-solving approaches. Develop and deliver education and training which better support the Primary Care Team in management of people with co morbid physical and mental health issues and support completion of , and onwards action from, SMI physical health checks undertaken within the PCN Participate in the formal evaluation of the integrated primary mental health care model. Establish and participate in networks that help to streamline care pathways across community, primary and secondary care services within the PCN population. Keep accurate, contemporaneous electronic and written documentation, care plans and reports in primary care (EMIS system). Outcome measurement Be responsible for relevant data collection on work activities, inputting data onto the GP Practice and/or SABP databases as required, and to maintain a high standard of clinical record keeping. Maintain high standard of care in all areas of practice in accordance with the relevant professional Code of Conduct and guidelines. CLINICAL LIAISON & EDUCATION 1. Provide a prompt response to requests for information and advice in line with agreed response times. 2. Develop and deliver education and training which better support the Primary Care Team in management of people with co-morbid physical and mental health issues, and support completion of physical health checks and associated interventions 3. Promotion of positive attitudes towards people with mental ill health, mutual understanding and effective collaborative working between mental health services, primary care trusts and community and voluntary sector. 4. Provision of a suitable leaning environment for nursing and other students on placement, and undertake the roles of supervisor or mentor for students on designated undergraduate, postgraduate courses and post experience courses where appropriate. 5. Provide education on request from statutory and voluntary organisations. MONITORING & EVALUATION 1. To participate in the formal evaluation of the integrated primary mental health care model. 2. Maintain awareness of current research within own area of specialist practice, and demonstrate a commitment to evidence-based practice. PROFESSIONAL DEVELOPMENT 1. To maintain high standard of care in all areas of practice in accordance with the relevant professional Code of Conduct and guidelines. 2. Maintain and develop a level of professional knowledge, skills and expertise that ensure the highest standards of practice and is responsive to changing care needs. 3. Act at all times according to professional standards, maintaining own knowledge and skills. MANAGEMENT AND LEADERSHIP 1. Maintain effective functioning of the service by working effectively in management and leadership tasks as required. 2. Contribute to the development of procedure and accepting delegated management tasks. 3. Supply the necessary information of activity outcomes (and other KPI data) as agreed with the Service manager. 4. Have good quality IT skills appropriate to the needs of the post. 5. This job description is not restrictive or definitive in any way and should be regarded only as a guideline to normal duties.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.