Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.


NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED

If you have previous experience working in a call centre, then great. If not, the company will provide full training and support to ensure you start off on the right foot.


SALARY: £25,000 - £28,940 per annum + Bonus + Generous Benefits (see below)

LOCATION: Salford Quays, Manchester (M5 3EF)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday – Thursday (alternating 8am-4pm and 12pm-8pm) Friday (alternating 8am-3.30pm and 10am-5.30pm) Saturday (9am-1pm – working one in four Saturdays)


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers.

Due to continued growth the company is looking to recruit 12 people and will consider candidates from all types of backgrounds, whether that’s working as a Retail Assistant, Administrator, Bus Driver, Office Assistant, Waiting Staff, Shop Assistant or Delivery Driver just to name a few. The most important factor is you have a friendly, professional approach to your work and willing to learn how to do the job.

The company find people learn best in person and from hearing and watching others, so as the Customer Service Advisor / Contact Centre Agent you will start at their office in Salford Quays, Manchester. Once you’re up to speed there will be opportunities for a hybrid working pattern, split between working from home and the office for part of the week, which allows you to have a great work life balance.

When you are in the office getting there is easy, with Exchange Quay tram stop 2 minutes’ walk away. The company also provide free on-site parking, bike storage and shower facilities.

It's their people that make the company a truly exciting and inclusive place to work - a place where you can let your skills shine. They have excellent career development so you can grow your earning potential and progress through the company.


BENEFITS

The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Great transport links with free car parking on site and Exchange Quay tram stop
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program

RETAIL DISCOUNTS

They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years’ service.


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12632

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Salford Quays, Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Ready to Take Your Care Expertise to the Next Level?

Salary: from £27,000 + tax-free bonus | Location: Remote with travel across the North West area | Role: Adult Care Trainer

Are you a Deputy Manager or Senior Carer looking for a new and rewarding career? As an Adult Care Trainer, you can step into a role that offers flexibility, professional growth, and the chance to shape the future of adult care—all while enjoying a Monday-to-Friday schedule with no weekend or evening shifts.

Your Role as an Adult Care Trainer:

As an Adult Care Trainer, you’ll combine working from home with visiting care settings across your region to train and support adult care apprentices. You'll have the autonomy to manage your own diary, choose when to meet learners face-to-face and deliver online sessions to suit their needs.

What You’ll Do:


Train and mentor adult care apprentices in care homes and online, passing on your expertise to the next generation of care professionals.
Tailor learning plans to meet the individual needs of your apprentices, ensuring they are well-supported throughout their development.
Guide apprentices in functional skills by showing them how English and maths are essential to their roles and helping them strengthen these skills.
Build strong relationships with care home employers, providing them with feedback on their apprentices’ progress and development.
Support and mentor apprentices through face-to-face visits, online training, and ongoing guidance to help them achieve their qualifications and become confident professionals.


About You:

We’re looking for passionate care professionals eager to share their knowledge and help shape the future of adult care. This role is ideal if you’ve held a leadership position in care and are ready for a fresh challenge in a dynamic, flexible role.

To succeed in this role, you’ll need:


Experience at Senior Care Worker, Deputy Care Manager, or Care Manager level.
A Level 3 qualification in Adult Care (or similar).
Strong technology skills and the ability to manage administrative tasks efficiently.
A valid driving licence and access to your own vehicle for travel within your region.
A willingness to work towards Level 2 (GCSE) qualifications in English and maths, with support provided to help you achieve them.


Perks & Benefits:

We offer a starting salary from £27,000, with a full training program and a comprehensive benefits package to help you succeed as a Trainer. As an Ofsted-rated ‘Good’ training provider, we invest in your development and provide access to qualifications to help you become the best trainer you can be.

Our benefits include:


Quarterly tax-free bonuses when company targets are met.
25 days' holiday plus bank holidays, with an extra day off for your birthday.
A holiday buy and sell scheme for up to five extra days.
Healthcare cash plan, dental plan, employee assistance programmes, and 24/7 GP access.
Enhanced sick pay and life insurance.
Mileage reimbursement and travel expenses.
Access to various courses and personalised development plans to support your growth.


Why Choose Connect2Care?

At Connect2Care, we’re dedicated to transforming lives through apprenticeships. As an award-winning training provider, we see the life-changing impact apprenticeships can have—not only for individuals but for businesses and the economy as a whole.

We’re committed to creating an inclusive workplace where everyone feels empowered to bring their whole selves to work. We’d love to discuss how we can support you if you need any adjustments or flexible arrangements. Contact us at careers@hittraining.co.uk for more information.

We are also committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and this role requires an Enhanced DBS Check.

Proud member of the Disability Confident employer scheme

SharpFutures in Manchester are recruiting for an Apprentice Receptionist. The successful candidate will work towards their Level 2 Customer Service qualifications which will take approximately 17 months to complete.

Duties:
• Provide excellent customer service in our front of house reception team for tenants, production teams and general visitors.
• Ensure that administration supporting the service function is both timely and accurate with systems to support this.
• Manage daily telephone, written and in-person enquiries from clients, visitors and management team with efficiency, flexibility and professionalism.
• Manage the Front of House Outlook email inbox; ensuring that all queries are resolved quickly and efficiently, and that all processes are followed.
• Ensure that post, deliveries, parking passes, site security, communications and related activities are managed according to building requirements.
• Related activities are likely to include basic cleaning/tidying of office & community spaces, moving furniture etc.
• You will also provide ad-hoc support on events attended by or run by Sharpfutures training and agency teams with members of the public, trainees and staff.

Requirements:
• Working with people and groups
• Reliable
• Adaptable
• Showing personal resilience
• Enjoys working with detail
• Organising systems and people
• Can build professional relationships quickly
• Is service-orientated
• Should be able to lift & move furniture - training & equipment will be provided so this can be done safely, and additional assistance can be requested.

Grades:
There are no educational qualifications required.

Hours:
Monday - Friday, 9am - 5pm. 1 hour un-paid lunch. 35 hours per week

Proud member of the Disability Confident employer scheme

Chorley Electrical Traders Ltd in Bolton are recruiting for an Apprentice Customer Service Assistant. The successful candidate will work towards their Level 2 Customer Service qualification which will take approximately 17 months to complete.

Duties will include:
• Assisting in the sales and warehouse and on the busy trade counter of an electrical wholesaler
• Dealing with goods inwards
• Packing Orders
• Inter branch stock transfers
• Computer invoicing and stock control
• Telephone sales
• Face to face customer service
• Upkeep of warehouse working to health and safety regulations
• General office work

Requirements:
• Punctual and reliable
• Good communication skills
• Hard working
• Keen and willing to learn
• IT literate to competently input data
• Good organisational skills

Monday - Friday, start 8:00am finish 17:00pm, 1 hr lunch break, 40 hours per week

Proud member of the Disability Confident employer scheme

Forest Sofa in Salford are recruiting for an Apprentice Customer Service Assistant. The successful candidate will work towards their Level 2 Customer Service qualification which will take approximately 17 months to complete.

Duties:
• Supporting customers through the buying process in our showroom, on the phone and via email.
• Entering new orders
• Track and file delivery notes for customers fabrics arriving
• Providing updates on live orders working through production
• Deal with customer queries or complaints
• Produce quote documents and collect payments from customers
• Allocate any of your customers returns coming back into the building
• Help the wider sales team with any other queries

Requirements:
• Strong organisational and communication skills to deliver great customer service in a confident manner
• Computer literate – including Microsoft Office, Google Docs, & email
• Excellent timekeeping skills
• Customer Service experience preferred
• A can-do positive attitude
• Desire to learn and develop.
• Good focus and attention to detail

Grades:
• Grade 4 / Grade C in Maths and English

Hours:
Monday - Friday between the hours of 08:30am - 17:00pm. Maximum 37 hours per week, 30 minutes lunch break.

Proud member of the Disability Confident employer scheme

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Service Owner

Manchester: £51,000 – £75,500

Hybrid

Permanent

  

Landscape

The Service Owner manages the Delivery Lead within the Enterprise Technology area.  The role reports into the Head of Enterprise Applications, who in turn reports into the Director of Enterprise Technology.  The remit covers our HR and Finance corporate platforms (currently Workday and i-Trent with an increasing footprint as we centralise our corporate platforms).

The Service Owner is accountable for the overall service provided to the business.  As our hands-on technical resource and expertise is provided by external 3rd parties, active management of our partner relationships and their performance outcomes is critical for success.  This role is also the key interface to the senior internal business stakeholders for this service, so has to clearly understand the strategic and day-to-day needs of the organisation and translate them into agreed service expectations for operational use and change delivery.   

Need to know (to be successful in this role, you will need to know):

• Strong experience of supplier relationship management and working with 3rd party delivery partners to ensure optimal outcomes
• Excellent communicator, able to challenge, negotiate with and influence stakeholders of all levels to achieve desired outcomes
• Ability to translate a vision into achievable goals and provide clear direction to achieve organisational objectives
• Change oriented leader who can quickly bring about timely and cost-effective delivery and process improvement through effective relationship management
• Good understanding of project methodologies and ITIL principles (certification desirable)
• Proactive in resolving issues proactively and pragmatically through cross-organisational working
• Good understanding of data management principles and their application

What’s in it for you:

At AQA we recognise our employees' contribution and in return we are proud to offer an extensive reward and benefit package.

This includes:

• 25 days' annual leave rising to 30 days with service, plus all Bank Holidays and additional Christmas office closure
• Flexible working environment and professional and personal development at your fingertips.
• 35 hour working week
• Excellent contributory pension (6% - 11.5% dependent on employee contribution)
• Life assurance, BUPA PMI and Health Cash Plan
• Enhanced maternity/paternity scheme

What next?

If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response!

We are reviewing applications as they come through and reserve the right to close this role early

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

The Service Owner is responsible for the service management provision of a first class system support and enhancement function for our HR and Finance corporate platforms. This involves owning, actively managing and evolving our key 3rd party partner relationships to ensure AQA can cost-effectively optimise it’s use of the technologies and related suppliers to meet current and future business needs.The Service Owner manages the Delivery Lead within the Enterprise Technology area.  The role reports into the Head of Enterprise Applications, who in turn reports into the Director of Enterprise Technology.  The remit covers our HR and Finance corporate platforms (currently Workday and i-Trent with an increasing footprint as we centralise our corporate platforms).
The Service Owner is accountable for the overall service provided to the business.  As our hands-on technical resource and expertise is provided by external 3rd parties, active management of our partner relationships and their performance outcomes is critical for success.  This role is also the key interface to the senior internal business stakeholders for this service, so has to clearly understand the strategic and day-to-day needs of the organisation and translate them into agreed service expectations for operational use and change delivery.   

Activities:
Proactive management of all 3rd party suppliers (currently 4), ensuring delivery of services to required level of quality and achievement of all KPIs
Define operational performance standards and monitor and report on the performance and quality of service provision to internal stakeholders, proactively managing identified issues and risks to delivery performance
Ensure high levels of customer satisfaction are delivered through effective and customer-focused IT services
Active stakeholder management to collaboratively engage and also challenge stakeholders/ suppliers of all levels, both internal and 3rd party
Act as escalation point for issues, including any major incidents
Model leadership behaviours with confidence and get the very best from direct reports and teams by providing clarity, feedback, coaching and development, while continuously seeking to enhance performance in line with business objectives
Cover for Delivery Lead role as required, to ensure no single point of failure in overall service provision
Set challenging targets and support staff to achieve them whilst managing performance effectively
Manage holistic budgets (service and technical) to ensure overall cost effectiveness for AQA
Undertake regular service meetings with suppliers
Accountable lead to support service audit requirements related to HR and Finance areas.
Ensure regular user access reviews are carried out to validate the access/roles of all business and support staff are still appropriate
Work closely with Delivery Lead to ensure effective risk management
Demonstrate commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change
Ensure AQA is safe and legally compliant by applying AQA’s policies and other legislative/ regulatory requirements
Adopt a continuous improvement approach to ensure the ongoing optimisation of the service being delivered to the business


Need to know (to be successful in this role, you will need to know):
Strong customer focus
Previous experience of supplier relationship management and working with 3rd party delivery partners to ensure optimal outcomes
Excellent communicator, able to challenge, negotiate with and influence stakeholders of all levels to achieve desired outcomes
Ability to translate a vision into achievable goals and provide clear direction to achieve organisational objectives
Change oriented leader who can quickly bring about timely and cost-effective delivery and process improvement through effective relationship management
Good understanding of project methodologies and ITIL principles (certification desirable)
Experienced people manager (line or matrix management)
Proactive in resolving issues proactively and pragmatically through cross-organisational working
Good understanding of data management principles and their application

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Temporary Customer Service Advisor

 

Do you want to work for a company with a true purpose, boost your CV and gain valuable experience? You could be our next Temporary Customer Service Advisor.

 

By supporting students, exams officers and markers, you’ll play a vital role in ensuring that exam results are delivered on time across the country. You’ll be putting our customers at the front and centre of all that you do by answering telephone and email queries.

 

You’ll become part of a diverse and supportive team and will undergo a five-day in-person training period to make sure you’re fully equipped and confident.

 

Don’t worry if you haven’t worked in a customer service role previously, this is an excellent opportunity to work in a friendly office environment, putting your people and IT skills to good use.

 

Whilst you’re here, you’ll also be opening doors to other permanent and temporary opportunities in all areas of the business. 50% of our roles are filled by current AQA employees, so it’s likely you’ll find your next job whilst in this one! 

 

Location:

AQA Manchester, University of Manchester campus

5 days of in-office training, opportunity for hybrid working (up to 3 days working from home)

 

Hours:
Full time (35 hours per week over 5 days)
7hr shifts between 8am and 9pm - evening and weekend shifts are shared amongst the team
 

Contract Dates:

Start dates from 02 April with contracts ending 26th May 2024

 

*please note that many temporary staff will be offered an extension to their initial contract end date
 

Hourly Rate:
£12.50 per hour

 

#Temp24

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Your new company
This multi-academy trust currently comprises 10 schools, with growth plans to increase to over 50 schools in the next 5 years, experiencing huge growth, and it is therefore vital that the right individuals are employed to facilitate this growth successfully. The head office for the Trust is based in North Manchester and the individual schools will be based across the Greater Manchester area, with IT teams based at each site, as well as the central IT team at the head office. As a trust, they have an excellent reputation across Greater Manchester, and they are entering an exciting period of growth which will offer further opportunities and career progression for all successful candidates joining the organisation. With a very welcoming atmosphere when visiting the organisation and in each school, new starters joining the organisation are provided with a thorough induction, as well as further training and development opportunities. Due to the upcoming growth, the Head of IT has approached Hays seeking to appoint a Service Desk Manager to join the organisation on a permanent basis.
Your new role
Reporting to the Head of IT, the Service Desk Manager will be responsible for building a service desk function which will service all schools and the head office of the trust, encompassing incident, problem and change management, to ensure that the highest level of service is provided across the trust at all times. Joining the trust at the start of a journey, you will be responsible for building the service desk, which will involve defining the operating model across 1st, 2nd and 3rd line support, as well as recruiting and training service desk engineers. You will then be responsible for the ongoing training and development of a team of service desk engineers, ensuring they have the relevant support and training to provide an effective IT service to schools. On a daily basis, you will be liaising with key stakeholders across the organisation and ensuring that all services are provided to the highest quality, whilst ensuring all SLAs are adhered to, for example, ITIL best practices. In addition to this, you will be required to develop and maintain reports around the performance of the service desk, suggesting potential developments and improvements, as well as analysing trends. This is an exciting role for an established IT Manager from the education sector to join an organisation where you will become an integral part of the success story.
What you\'ll need to succeed
In order to be successful in securing this position, you will have previous experience of managing and ideally establishing and developing a service desk, supporting multiple sites. Experience working in or with a knowledge of the education sector would also be beneficial, as well as experience adhering to ITIL practices being essential. An ambitious and proactive approach is essential as this is a role which will lead a team, as you will be required to inspire others and further develop IT engineers.
What you\'ll get in return
In return, you will be paid a competitive salary of £50,000 and will be joining an organisation which can offer further career development and progression. You will become an integral part of the organisation, with further training provided. You will receive 28 days holiday plus bank holidays, increasing to 33 after 5 years\' service, as well as free parking, free on-site gym and additional benefits.
What you need to do now


If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We have an exciting opportunity for a Visa Service Manager role in a Manchester-based Education Administration Programs company. The Visa Service Manager will be tasked with autonomously guiding and overseeing the visa team to achieve individual and collective sales goals, all while personally providing top-tier visa services that align with OISC standards. The manager will be actively working towards sustaining an exceptional level of client satisfaction.

Job Requirements:

Possession of a degree or an equivalent level of qualification
OISC Level 1 certification
Aspirations to attain OISC Level 2 certification
3-4 years of experience in visa consultation following the completion of OISC Level 1
3-4 years of expertise in processing student visa applications for the UK, Australia, and Ireland
Proficiency in managing OISC inspections and the renewal procedure
Extensive background in handling various visa categories, notably UK student visas
Comprehensive understanding of the structure and policies of Higher Education in the UK
Demonstrated experience in leading a team to achieve sales targets autonomously
Relevant experience in coordinating promotional activities
Established expertise in B2B sales
Exceptional written and verbal communication skills in both English and Mandarin
Adept at managing a heavy workload with frequent conflicting priorities, showcasing strong organizational abilities and meticulous attention to detail
Proficient in effective communication with team members and other departments to resolve intricate situations
Skilled in people management, including goal-setting and providing constructive feedback
Highly motivated, with a drive for success and target achievement, and proactive in addressing issues within their scope of responsibility
Outstanding analytical, organizational, and problem-solving skills for operational performance
Demonstrated history of delivering excellent customer service and communication, ideally with a track record
Ability to exhibit initiative in the development and enhancement of services
Meticulous attention to detail
Diligent, responsible, and approachable
Possesses a collaborative spirit and displays significant potential for growth
Competent in independently leading a team to meet assigned targets
Demonstrates flexibility, adaptability, and the capacity to work both independently and as part of a team
A proven track record of achieving a high client satisfaction rate.
Revised Job Responsibilities
Job Responsibilities:

Provide visa services and guidance to clients
Offering assistance in determining client's visa requirements, reviewing and verifying application documents, and completing visa forms.
Ensure the team maintains a high level of client satisfaction.
Regularly update the company website and promptly inform the marketing departments of any changes in immigration policies related to students.
Coordinate with OISC regarding all visa cases under your administration and associated matters.
Keep the SOPs and client information packs up-to-date with the latest immigration policies.
Perform additional tasks as assigned by your supervisor.
Led the team in adhering to OISC regulations and successfully passing OISC inspections and mock audits.
Ensure that all operational procedures conform to OISC standards and regulations.
Independently create and lead the team in executing the annual operational plan aligned with organizational goals.
Recruit and develop a highly effective team by establishing clear objectives, following operational procedures and organizational policies, providing continuous feedback and regular performance evaluations, and fostering a strong organizational culture.
Develop and implement annual sales plans, identifying growth opportunities.
Explore and diversify visa service categories, including engagement with B2B clients.
Collaborate with the marketing team to organize marketing campaigns, expand B2C sales channels for paid services, and achieve growth targets.
Referrals

If you know anyone who may be suitable for the above role, feel free to contact the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and Chinese businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.

Bray Foods Limited in Manchester are recruiting for an Apprentice Customer Service Practitioner. The successful candidate will work towards their Level 2 Customer Service Practitioner qualification which will take approximately 17 months to complete.

Job Duties Include:
• Dealing with customer enquiries and introducing our range of products and services.
• upselling our range of products to customers.
• Dealing with sales enquiries by telephone and email
• Targeting customers by email and telephone in order to generate new business
• Working with the marketing team to help create new advertising campaigns in order to generate new business
• Arranging appointments with potential new customers for our business development managers to visit.
• During your telephone calls you will be building a brilliant relationship and establishing the customers’ needs and processing orders and payments.
• Deliver excellent customer service & achieve sales through outbound calling.
• Any other customer related tasks required by the business.

Requirements:
• Good communication skills & good attention to detail
• Keen to develop & learn new skills
• Friendly and enthusiastic attitude
• Previous experience in a customer service role (preferred, but not essential)
• Ability to show tenacity and resilience in all work you do.

Hours:
Mon-Fri 9:00am-5:00pm / 30 mins lunch / 37.5 per week

Proud member of the Disability Confident employer scheme

North West Timber Treatments (NWTT) in Worsley are recruiting for a Customer Service Apprentice. The successful candidate will work towards their Level 2 Customer Service Practitioner qualification which will take approximately 17 months to complete.

Job Details Include:
• Exceeding customers expectations by dealing with them in a professional & efficient manner either by telephone or face-to-face on the sales counter.
• Develop & maintain sales leads with both existing & new customers.
• Following up sales quotations & enquiries
• Using customer service skills to communicate effectively with customers.
• Serving customers
• Taking orders
• Dealing with trade members and general customers
• Booking goods in
• Stocking shelves
• Answering the telephone
• Cash handling
• End of day report
• Ordering stock.

Requirements:
• Positive mindset and outlook on tasks.
• Proactive and helpful in not waiting for their next task.
• Consistent and professional in behaviour and output.

Hours:
Mon-Fri 7:00am-3:30pm / 30 mins lunch / 40 hours per week

Proud member of the Disability Confident employer scheme