Total 10 business management project planning job vacancies in Customer Service category in Manchester, M90 3NS

As a Continuing Healthcare Independent Review the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Continuing Healthcare Team to deliver NHS Englands statutory function to facilitate Independent Reviews of CHC eligibility. If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

As a Continuing Healthcare Independent Review the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Continuing Healthcare Teamto deliver NHS England’s statutory function to facilitate Independent Reviews of CHC eligibility.

In particular the post holder will provide and coordinate administrative and secretarial services; including for example, the preparation of agendas and minutes, taking appropriate follow-up action as required. Supporting the team with the management of projects, gathering information and undertaking enquires as and when is necessary for the head of department, teams and the department.

· Provide specialist secretarial/administration support and advice to the teams and/or Sector to support a number of initiatives by:



· Taking telephone calls from members of the public or their representatives either in relation to your own case load or matters for the wider CHC team. To use their initiative when dealing with phone calls and messages.



· Undertaking all administrative duties such as photocopying and prioritising mail and e-mail. Distributing as appropriate.



· Sorting and prioritising all incoming mail and e-mail, distributing as appropriate.



· Coordinate the caseloads to the Independent Chairs, taking account of availability and case complexity and clarify the appropriate type of panel members required



· Monitor that the IRP report is acted upon by the appropriate ICB Accountable Officer and CHC Lead within the appropriate timescale – escalating to the CHC IRP Manager where necessary



· Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.



· Organising and planning events as directed, providing all necessary supporting in local materials.



· Required to input, monitor and check data produced and required for on-going programmes and projects.



The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

As a Continuing Healthcare Independent Review the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Continuing Healthcare Teamto deliver NHS England’s statutory function to facilitate Independent Reviews of CHC eligibility.

If you like what you have read and think you have the skills and experience, we needthendon'tdelay,applytoday!Wegetlotsofapplicationsforourrolesandso we sometimes have to close our posts early.Don't miss out!


This advert closes on Thursday 28 Nov 2024

ROLES AND RESPONSIBILITIES Supporting the Personalised Care team to facilitate and maintain the delivery of the Personalised Care Programme which supports the GM Cancer strategy Supporting the production of programme documentation, including (but not limited to) regular programme update reports for key internal and external stakeholders, summary action logs, minute taking and collating supporting information for report Leading discrete pieces of work to support the Personalised Care programme, for example, supporting delivery of workforce education, event organisation and data collation, such as surveys Applying project management principles to several delegated deliverables to ensure they are delivered on time and within budget Supporting the development of policies and standard operating procedures across the programmes of work Supporting the review of work programmes to ensure they are updated with milestones, timeframes, and outcomes Supporting implementation of tests / pilots in accordance with established project plans Escalating risks as appropriate to the Programme Director Producing and maintaining documentation which must be precise, accurate and produced in a timely manner and distributed to all relevant parties Providing feedback to stakeholders, undertaking tasks to resolve issues where appropriate and follows up outstanding issues to ensure speedy resolution Ensuring standard administrative approaches are maintained Asking good questions, analysing data, problem solving and developing solutions in partnership with Personalised Care team and stakeholders COMMUNICATION AND SUPPORT Support the team with communications and engagement Support the team with wider administrative tasks such as organising meetings, dissemination of information and collation of feedback Support the Programme Director in writing reports and papers if required, to update the Greater Manchester Cancer Programme Assurance Group and Cancer Board on programme developments and to seek approval for recommended action Promote collaboration between partner organisations relevant to the pathway work programmes Build relationships across numerous cancer pathways and programmes of work and increase engagement with stakeholders Influence and align others towards a common purpose to empower and inspire people to achieve programme success Identify opportunities for engagement and participation in the Personalised Care programmes across GM Represent the team at meetings to update on the progress of programmes of work or on its deliverables as appropriate Establish and develop effective working relationships with all stakeholders Support the team to raise the profile of the Personalised Care Programme using all platforms including social media platforms Keep up to date with research and literature from national and international sources relevant to Personalised Care Review and update the GM Cancer website with relevant documentation and information LEADERSHIP AND EXPERTISE Represent GM Cancer in a professional and positive manner Contribute to the Personalised Care team by developing and sharing knowledge, experience, skills, and best practice Follow prescribed GM Cancer policies and procedures in all relevant aspects of management Work in partnership with other members of the GM Cancer team to support the overall vision and objectives of the programme of work Ensure that projects are delivered within the available resources and agreed timescales, providing regular reports, and raising significant problems/issues in a timely manner Plan effective use of finances to support the projects and budget holder Exert influence upon key stakeholders to ensure that Personalised Care goals and objectives remain a priority in their own work programmes Keep outcomes that matter to patients at the heart of the project and its objectives SET-UP AND ORGANISATION Support the administration of the Personalised Care team and programmes of work Support the team with the preparation of agendas, papers, and minutes for meetings (including board meetings) and relevant task and finish groups, follow up agreed actions with responsible group members, informing the team if there is a lack of progress Build relationships with the GM cancer Team and colleagues across the Greater Manchester and East/Mid Cheshire region Support the Programme Director to provide accurate reporting on progress within the programmes of work Support the Personalised Care team and User Involvement managers to facilitate full-service user participation in all programmes of work and demonstrate how service user input has been used to benefit the programme and its outcomes PLANNING AND REPORTING Work with the team to plan short- and long-term deliverables, regularly monitoring and adjusting plans as required Support the team to determine overall project durations, when activities and events are planned to include their dependencies considering requirements and availability of resources Develop and manage work plans with clear objectives and outcomes as identified by the team Support the team in the reporting of project status metrics to facilitate the identification of project priorities and reporting progress to relevant boards Assist in the tracking of progress against these outcome measures

Greater Manchester Cancer is the cancer programme of the Health and Social Care Partnership representing the whole of Greater Manchester and Eastern Cheshire, covering a population of 3 million people. The GM Cancer Personalised Care team includes the Programme Director and 3 Project Managers, each working on one of the workstreams within the programme: Supportive Care, Core Interventions and Genomics. Personalised Care is a key part of the NHS Long Term Plan. It is a whole system approach that enables a variety of services across the health, social care, public health and community spectrum to be integrated around the individual in order to deliver better outcomes and experiences. Therefore it is an integral cross-cutting programme within the Alliance which has grown rapidly over the past 12 months and in need of project support.

GM Cancer is hosted and based at The Christie and our staff have a hybrid working pattern (mix of working from home and in the office), with some travel across Greater Manchester and Cheshire.

We are looking to recruit a Project Support Officer to directly support the Personalised Care team to deliver multiple different projects within the programme. The Project Support Officer will provide comprehensive administrative and project support for the whole programme, including accurate record keeping, progress updates, preparing and administrating board meetings, communications including updating the website/social media and organising education/engagement events. You must be proficient with word, outlook, power point and excel and have excellent multitasking and prioritising skills. In addition, you must have good attention to detail and work regarding the need for diplomacy and confidentiality.

This is a fixed term contract to the end of March 2026. Secondments welcomed.

This is an exciting time for applicants with significant experience in a similar administrative or project support officer role to join the Greater Manchester Cancer team.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

ROLES AND RESPONSIBILITIES
• Supporting the Personalised Care team to facilitate and maintain the delivery of the Personalised Care Programme which supports the GM Cancer strategy
• Supporting the production of programme documentation, including (but not limited to) regular programme update reports for key internal and external stakeholders, summary action logs, minute taking and collating supporting information for report
• Leading discrete pieces of work to support the Personalised Care programme, for example, supporting delivery of workforce education, event organisation and data collation, such as surveys
• Applying project management principles to several delegated deliverables to ensure they are delivered on time and within budget
• Supporting the development of policies and standard operating procedures across the programmes of work
• Supporting the review of work programmes to ensure they are updated with milestones, timeframes, and outcomes
• Supporting implementation of tests / pilots in accordance with established project plans
• Escalating risks as appropriate to the Programme Director
• Producing and maintaining documentation which must be precise, accurate and produced in a timely manner and distributed to all relevant parties
• Providing feedback to stakeholders, undertaking tasks to resolve issues where appropriate and follows up outstanding issues to ensure speedy resolution
• Ensuring standard administrative approaches are maintained
• Asking good questions, analysing data, problem solving and developing solutions in partnership with Personalised Care team and stakeholders

COMMUNICATION AND SUPPORT
• Support the team with communications and engagement
• Support the team with wider administrative tasks such as organising meetings, dissemination of information and collation of feedback
• Support the Programme Director in writing reports and papers if required, to update the Greater Manchester Cancer Programme Assurance Group and Cancer Board on programme developments and to seek approval for recommended action
• Promote collaboration between partner organisations relevant to the pathway work programmes
• Build relationships across numerous cancer pathways and programmes of work and increase engagement with stakeholders
• Influence and align others towards a common purpose to empower and inspire people to achieve programme success
• Identify opportunities for engagement and participation in the Personalised Care programmes across GM
• Represent the team at meetings to update on the progress of programmes of work or on its deliverables as appropriate
• Establish and develop effective working relationships with all stakeholders
• Support the team to raise the profile of the Personalised Care Programme using all platforms including social media platforms
• Keep up to date with research and literature from national and international sources relevant to Personalised Care
• Review and update the GM Cancer website with relevant documentation and information

LEADERSHIP AND EXPERTISE
• Represent GM Cancer in a professional and positive manner
• Contribute to the Personalised Care team by developing and sharing knowledge, experience, skills, and best practice
• Follow prescribed GM Cancer policies and procedures in all relevant aspects of management
• Work in partnership with other members of the GM Cancer team to support the overall vision and objectives of the programme of work
• Ensure that projects are delivered within the available resources and agreed timescales, providing regular reports, and raising significant problems/issues in a timely manner
• Plan effective use of finances to support the projects and budget holder
• Exert influence upon key stakeholders to ensure that Personalised Care goals and objectives remain a priority in their own work programmes
• Keep outcomes that matter to patients at the heart of the project and its objectives

SET-UP AND ORGANISATION

· Support the administration of the Personalised Care team and programmes of work

· Support the team with the preparation of agendas, papers, and minutes for meetings (including board meetings) and relevant task and finish groups, follow up agreed actions with responsible group members, informing the team if there is a lack of progress

· Build relationships with the GM cancer Team and colleagues across the Greater Manchester and East/Mid Cheshire region

· Support the Programme Director to provide accurate reporting on progress within the programmes of work

· Support the Personalised Care team and User Involvement managers to facilitate full-service user participation in all programmes of work and demonstrate how service user input has been used to benefit the programme and its outcomes



PLANNING AND REPORTING

· Work with the team to plan short- and long-term deliverables, regularly monitoring and adjusting plans as required

· Support the team to determine overall project durations, when activities and events are planned to include their dependencies considering requirements and availability of resources

· Develop and manage work plans with clear objectives and outcomes as identified by the team

· Support the team in the reporting of project status metrics to facilitate the identification of project priorities and reporting progress to relevant boards

· Assist in the tracking of progress against these outcome measures


This advert closes on Wednesday 4 Sep 2024

Proud member of the Disability Confident employer scheme

1. Works closely with the Medical Secretaries to provide comprehensive support for all clinical work within the directorate. 2. Work closely with clinicians to manage clinic templates including amending appointments slots, cancelling, reducing or adding new streams and adding ad hoc or new clinics onto the Patient Administration System (Careflow) 3. Audio typing of correspondence and results, ensuring tight turnaround times are met. 4. Is responsible for ensuring external correspondence is scanned efficiently into the patient electronic notes. 5. Appropriately disseminates a variety of correspondence/documentation across the department. 6. Requests and obtains case notes and x-rays/scans both internally and from other hospitals, using the agreed procedures. 7. Ensures accurate input of patient details when entering data onto information databases and the patient administration system (Careflow). 8. Routinely uses the case note tracking system to ensure all patient case notes are tracked to their location. 9. Support the Day Unit with the preparation of clinics. 10. Provides cover in times of absence. 11. Assists in ensuring timely delivery of notes to the appropriate department for out-patient appointments and in-patient admissions. 12. Assists in the registration of new patients to ensure they are seen within the cancer waiting time targets. 13. Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format. 14. Communicate with patients who may be anxious, angry or upset. 15. Exchange relevant information with GPs and other health professionals. 16. Deal compassionately with distressing situations. 17. Liaise with other members of staff regarding case notes and patient visits. 18. Maintain patient confidentiality at all times. 19. Always Remain professional when communicating with people in various situations. 20. Undertakes other general office procedures, such as ordering stationery, opening and dispatching post, photocopying, printing etc. 21. Any other duties deemed necessary for the effective running of the services, and in accordance with the grade of this post. 22. Contributes to the training of new members of staff within a given area as required. 23. Work with the Assistant Operations Manager and Secretaries to improve quality and range of services, with resources being managed according to agreed policies and priorities. 24. To provide cross cover in periods of absence within the Endocrinology Administration Team and occasionally the wider Central Services Directorate

A fantastic opportunity for a Receptionist to join us at Kimpton Clocktower on a Full-Time contract!

You will earn £12.36 per hour, equal to £25,708.80 salary.

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!!

Check out our Instagram page @kimptonclocktower!

Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans!

Working at Kimpton is not just about working and it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Our passion is YOU…come as you are!

Here, you will have space to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As a receptionist you will play a vital part in delivering a superior guest experience, from Checking Guests in to assisting with guest luggage- every day is different!

To succeed as a Receptionist, you will need:

• To be passionate about delivering great service and be guest focused
• Minimum of 1 years’ experience in Receptionist, Guest Relations, Concierge
• Experience with handling guests queries and complaints
• Experience using Opera PMS is a huge advantage
• To be willing to learn new things and work as part of a wide hotel team

Our Receptionists enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• Subsidised childcare support
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every colleague company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Receptionist!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Title

Centre Manager

Job Description Summary

Job Description

Centre Manager
 

Corn Exchange, Manchester

We have a great opportunity for an experienced Centre Manager to come and join the successful team at Manchester’s Corn Exchange. To be successful within this role we would require you to have gained experience managing similar sites within the retail or leisure space.

The Corn Exchange is a Grade II listed building located within an area known as the Medieval Quarter in Manchester City Centre. After re-opening following refurbishment in 2015, the scheme comprises 12 premium food and beverage units a 114 room aparthotel, escape room and Sixes Social Cricket.  

Your will be managing all aspects of centre operations to the very highest of professional standards, including the provision of security services, ensuring a high standard of service delivery whilst adhering to the various BS Standards, the company’s quality procedures and meeting the Environmental, Efficiency and Health & Safety requirements for a multi-tenanted site.

As well as managing the day to day aspect of the centre, you will be responsible for managing the relationships with your tenants supporting with maximising sale opportunities for your tenants and likewise spotting opportunities to generate additional income for the centre.

You will be an effective leader, who is experienced in managing onsite staff & third-party contractors to go above beyond for our customers in a professional manner.

Management of health and safety is key, ensuring that the centre is maintained to an excellent standard and contractors are carrying out their work to an appropriate standard.

Key Requirements
•    Must hold a current SIA front line licence.
•    Minimum IOSH qualified.

This is a fantastic opportunity for someone to manage an impressive leisure space, you will be the “face” of the Corn Exchange, embedding yourself with the local community and developing strong community links. If you have a desire to come on board to make an impact then we want to hear from you.
 

Prestigious opportunity for an Applications Support Analyst - Dynamics 365/MS Business Central with a Marketing leading international organisation based in Cheadle, Greater Manchester. We are seeking a highly-motivated, self starter, with knowledge of MS Dynamics 365, to work as part of a small friendly team supporting 100 users both in the UK and internationally.

As our Applications Support Analyst you will be responsible for:-

• Providing 1st and 2nd line support for MS Business Central
• Working with the ERP partner through delivery (Go Live 2023) and also liaising with them on any 3rd line support issues once the system is in place.
• Working with the IT Manager on the Business Central rollout project, support with data migration, UAT and implementation
• Being the main POC for Dynamics 365 and Business Central
• Processing Business Central support calls in person, over the telephone, by email or via ticketing system

If you possess a combination of some of the following skills, then LETS TALK!

• MS Dynamics 365 experience
• Business Central implementation experience is advantageous
• Experience across Sales, Purchase, Finance and Production Modules is also advantageous but not essential.
• The ability to multitask, effectively determine priorities, highly organised and focused in delivering a fast and high-quality support service
• A team player but also someone who uses their initiative when necessary and can work on their own with role ownership
• Great interpersonal and communication skills both written and verbal
• Ability to work well with people at all levels across the business

In return you will be rewarded with career development and training in a hybrid working environment.


What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Full Time, Permanent

Closing Date: 14th January 2024

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting position available for a Customer Voice Business Partner to join us!

Your role will focus on building a strong customer voice to shape the customer facing services. Developing an inclusive model which gives all our customers the opportunity to participate across a wide range of involvement methods from local engagement support through to our Customer Scrutiny Panel.

What we’re looking for:

Understanding of regulatory requirements for customer involvement and scrutiny.

A passion and drive to provide great customer service and a proven track record within a customer service environment.

An understanding of social housing and or community development.

Build positive relationships with colleagues and have the ability to build rapport quickly with customers.

Experience of both formal and informal structures for engagement and governance advice.

Group facilitation skills; experience of running customer-based focus groups and workshops.

Experience of customer led design projects.

Outcome and solution focused with ability to show initiative and propose solutions to issues identified.

Experience reporting outcomes.

The ability to use IT software and packages proficiently.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

Join us as an Internal Service Management Analyst, RBS International

• We’ll look to you to develop and manage the banks Internal Services, working proactively to review and maintain all Inter Group Agreements (IGAs)
• You’ll be identifying and documenting current and future services, making sure they are managed in line with our policy requirements and delivering value to our business
• This is an opportunity to gain unique experience that will bring a competitive edge to your career profile
• If applying for Jersey or the Isle of Man and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role
• We're offering a salary starting from £32,811 to £46,241 depending on location and experience

What you'll do

As an Internal Service Management Analyst, you’ll establish and manage internal outsourcing agreements, working with service recipients to make sure the correct governance is in place and the delivery is in accordance with our contractual agreements.

Additionally, you’ll be:

• Safeguarding our customers and business by working with service recipients to complete due diligence, risk assessments and materiality assessments
• Proactively reviewing and maintaining internal services, challenging service below contractual expectations while capturing changes to make sure delivery is not compromised
• Maintaining the timely execution of all reviews, including the day-to-day management of the recipient and suppliers
• Providing recommendations where enhancements could benefit service delivery, without compromising our risk obligations
• Developing an understanding of the offshore regulators outsourcing policies and key principles of the continuity of internal supply chain policy, so that we can demonstrate full adherence
• Building and maintaining strong relationships with stakeholders and service providers to achieve good customer outcomes

The skills you'll need

To succeed in this role, you’ll need experience of service management, paired with knowledge of risk frameworks, current business operating models and supporting systems. You’ll also be a great communicator and confident in interpreting policy to enable sound decision making.

On top of this, you’ll bring:

• Excellent organisational and collaboration skills, with ability to work effectively across diverse groups of stakeholders
• Experience of maintaining service schedules
• A track record in taking ownership and resolving issues
• Outsourcing experience would be beneficial