• Engage Survivors to provide crisis intervention, identify needs, and make appropriate resource referrals.
• Ensure the Survivor Outreach Services program functions in accordance with governing laws, policies, and regulations.
• Conduct research on program components/procedures to evaluate and enhance the quality, effectiveness, and efficiency of services and communicate program changes to leadership.
• Build coalitions with internal and external partners/stakeholders to coordinate program goals, establish referral networks, and maximize resources.
• Manage the Survivor Outreach Services fiscal resources to include controlling the operating budget, preparing expenditure justifications, and coordinating donation accountability.

What You’ll Get to Do:
 

The Enterprise Service Bus (ESB) Application Administrator will be responsible for performing installation, configuration, testing and supporting activities related to the design and functionality of ESB. The program’s ESB includes but is not limited to Oracle Service Bus, Oracle Managed File Transfer (MFT), Oracle Database, Kafka Confluent Platform and their integrations. ESB Application Administrators actively participate in integrated product team meetings providing the necessary knowledge and guidance to ensure the selected ESB is implemented, configured and deployed successfully.

More About the Role:

A successful ESB Application Administrator candidate will be fluent with a variety of data models from business systems planning and data requirements planning and will have experience in designing web services with optimal security and performance. The candidate will also have a thorough understanding of the leading ESB solutions in the industry and will understand in detail the integration of the chosen ESB with the components of a specified technology stack.

You’ll Bring These Qualifications:

• Documenting technical and conceptual specifications in support of installation / configuration of ESB, Database, & Kafka components & their integrations.
• Operational Support of various internal ESB capabilities: IPPS-A APIs, service handlers, service operations, validation, error notifications & reporting, and Web service & SFTP connectivity with a focus on continuous process improvement and automation to overall reduce maintenance activities.
• Operational Support of various external components of the system like PeopleSoft Integration Broker, OAM/OID, REST, Oracle GoldenGate, Virtual Private Database (VPD), & Data Vault with a focus on continuous process improvement and automation to overall reduce maintenance activities
• Application of software patches and upgrades as needed to maintain functionality, security compliance and vendor support
• Supporting the Testing and CM teams for Functional/Security and Performance Testing, Code packaging and code migration to various Test and Prod environments
• Working closely with ETL development team to define topics, schemas, and routing to SFTP landing zones
• Working closely with DBAs, ETL/ PeopleSoft Dev teams, and Security Team to improve performance and data quality
• Working closely with developers, SMEs and Testers using Agile sessions
• Working to identify, prioritize, and execute assigned tasks to meet program goals and deliverable objectives
• Other tasks and activities as assigned or directed by the ESB Lead or Infrastructure Manager.

Required Qualifications:

• Active DOD SECRET clearance required; SSBI preferred
• Current Security+ accreditation required
• Bachelor's degree in Information Systems, Computer Science or Mathematics
• 5 - 9 years of related experience in the Information Technology field with an emphasis on large-scale ERP systems
• 3+ years of experience with Apache Kafka or Confluent Kafka; strong experience with messaging technologies, to include design, installation, configuration, and testing
• 2+ years of strong experience with enterprise service bus technologies, to include design, installation, configuration, and testing in Linux/Solaris environments; Oracle ESB/MFT required
• 3+ years of strong experience with scripting in Solaris/Linux platforms; sample scripts available upon request
• 1+ years of strong experience with SQL Compliant Database; Oracle preferred
• Ability to work collaboratively in a team environment with a strong focus on customer service and solution ownership
• Must possess strong oral and written communication skills and can demonstrate strong problem solving skills
• Ability to meet deadlines and manage multiple, dynamic priorities.

These Qualifications Would be Nice to Have:

• Experience with PeopleSoft Integration Broker and PeopleTools
• 2+ years of experience integrating OSB with PeopleSoft Integration broker
• Experience configuring Confluent Platform in Linux environments; Schema Registry, Connect, REST, & KSQL plusses
• Experience working in SIPRnet and deploying ESBs aboard the SIPRnet
• Experience working w/Cross Domain Guards
• Experience working w/Dissemination, Mandatory Access Controls (MAC), Role Base Access Controls (RBAC), and knowing the difference between them
• Experience working within a DoD Data Center such as DISA
• Proven track record of successful deployment of ESBs from requirements gathering through implementation

What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Provide receptionist services for clients at their site.  

Essential Job Responsibilities

• Work closely with the client's staff to assist with front office

• Answer incoming telephone calls and forward to the appropriate person

• Take accurate and complete messages for those who are unavailable

• Promptly greet and announce visitors in a friendly and business-like manner

• Maintain a neat and organized reception desk and front lobby area

• Order and stock supplies as needed

• Perform other administrative duties as requested

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience preferably as a Receptionist

• Previous experience in a client service field preferred

• Ability to multitask with attention to detail

• Ability to handle complaints with professionalism, patience, and diplomacy

• Working knowledge of MS Word, Excel and Outlook

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Description:

The Service Desk Technician will provide frontline support and act as the primary point of contact for large Government organization with diverse customers. Service Desk Technicians will provide the highest quality customer care with every interaction. Require effective customer services skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. Must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction.

Job duties include:

• Supporting a 24x7 world-class service center

• Provides first level support for inbound incidents and Service Requests

• Provide frontline phone and email support related to system and application issues

• High comfort level working with technology at a fast pace

• Ability to quickly route issues according to issue type and severity

• Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)

• The ability to multi-task, specifically focused with creating support tickets in a web-based CRM and troubleshoot while speaking to someone on the phone

Qualifications:

• 1+ year of experience in helpdesk support and or networking

• BA/BS

• Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred 

• Ability to work rotating shift-work

• Degree or equivalent work experience

• Experience working with helpdesk ticketing tools and knowledge base resources

• Experience troubleshooting Microsoft Desktop Operating Systems 

• Experience with server and or desktop virtualization

• Experience with networked storage 

Preferred certifications:

• CompTia A+ 

• CompTia Server+ 

• CompTia Network+ 

• HDI Customer Help Desk Analyst 

• Microsoft Office Specialist 

Clearance:

• Must be obtainable: TS/SCI w/ active Polygraph

allspark

BITS3

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

Responsible for designing and developing system architectures and defines key capabilities and performance requirements for solutions or products that also encompass non-information technology related engineering or scientific disciplines. These solutions or products may require hardware, aerospace, communications, cyber, electrical, manufacturing, mechanical, or other specialized engineering domain knowledge in order to design, develop, and support them. Defines total systems design and technology maturity constraints in accordance with mission requirements. Develops system element architecture and design and interface definitions. Defines system implementation approach and operational concept. Develops models and architectural guidelines for current and future system development. Provides technical direction related to the implementation of system architecture by other staff.

What You’ll Get to Do:

CACI is seeking an experienced and highly motivated Multisource Integration (MSI) Lead with 10 or more years of service operations management experience in a multi-supplier environment. The MSI Lead is a multifaceted senior leadership role in the client’s multi-supplier ecosystem supporting the implementation and management of the MSI organization, processes, and policies.

The successful candidate will be responsible for leading a team of functional area leads through the improvement and maintenance delivery of the MSI and ITSM Service Operations and Service Integration. 

The successful candidate will have the opportunity to apply and grow their skillset in MSI Management, work with a motivated and innovative team, engage with a wide range of stakeholders, and build capabilities in the MSI market.

As a MSI Lead, you will:

• Understand the customer’s business and the impact of the Enterprise on its ability to succeed
• Support the organizational change initiatives required to deliver, improve, and maintain the customer’s operations to the commercial-based MSI model
• Manage the MSI organization in an operational state, including any required staffing, processes, and strategic direction
• Oversee the MSI functions including governance, customer engagement, service integration, continual improvement, and performance management
• Oversee the MSI including Incident, Problem, Change, Event, Configuration, Knowledge, Request Fulfillment, and Service Catalog providing continual process improvement support to the customer
• Optimize the overall operation of the Enterprise services, mission partners and providers, and processes improvements to increase value for the customer
• Collaborate with the Technical Director, to engage with the customer at the enterprise architecture level to strategically align the demand for new technical capabilities and the services provided the Enterprise
• Collaborate with other Program support functions such as Situational Awareness as a Service, Integrated Operations, and the Integrated Service Center to manage the cross-functional processes required for seamless service delivery
• Support the Program through identification and implementation of opportunities to improve service performance
• Directly support the Program Manager and Deputy to ensure that all MSI programmatic level responsibilities (e.g., staffing, programmatic deliverables, monthly reporting, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner

Required Qualifications:

• Bachelor’s degree in Information Technology, Information Systems, Statistics, Business, Management or related field
• Minimum of 10 yrs of recent and relevant experience planning, directing and coordinating/executing multi-sourcing service integration activities related to an activity of similar size, complexity and scope.
• Active ITIL 4 Master or ITIAL Managing Professional (MP)
• Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
• Data-driven mindset of service excellence and customer satisfaction
• Successful teamwork experience and demonstrated leadership abilities

Preferred Qualifications:

• Experience working with Government clients, specifically within the Intelligence Community
• Familiarity with IT Service Management toolsets such as ServiceNow or Remedy
• Project Management Professional (PMP) certification
• Minimum of 5 years relevant work experience and leadership in SIAM/MSI commercial environment
• Leader in SIAM/MSI practice implementation and operations
• Led managed IT infrastructure service transitions
• Experience leading large teams in a matrixed management structure
• Experience with Organizational Change Management
• Demonstrated experience producing programmatic deliverables
• Demonstrated experience with facets of personnel management

BITS3

allspark

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

As an Integrated Logistics Specialist, you’ll be joining an elite team of subject matter experts supporting Military Sealift Command’s onsite Integrated Logistics Support services for MSC ships undergoing overhaul and new ships undergoing construction.

What You’ll Get to Do:

• Perform onsite Integrated Logistics Support (ILS) activities for MSC for ships undergoing overhaul around the world.

• Perform Government property accounting functions at various shipyards, to include overall management of Government Furnished Material (GFM) provided for the overhaul.

• Assist in ordering additional material as required. Track the shipments through onsite receipt and issuance to the shipyard. 

• Coordinate the shipping and return of unused material. Generate required DD1149 documents for return of GFM to MSC warehouses for future use.

• Perform onsite shipboard equipment validations for equipment replaced during the overhaul.

• Update configuration records with validation results in MSC’s/ship’s configuration database to reflect equipment that was added, deleted, or modified

More About the Role:

• Work onsite as an integral member of MSC Project Teams assigned to manage overhauls around the world.

• Assist MSC Headquarters, the ship’s Port Engineer and ship’s crew in all logistics issues during the overhaul, in support of National objectives.

• Interface with shipyard warehouse personnel to assist in receipts, issuance, and material movement.

• Assist the ship with updated configuration records/APLs, to reflect the new equipment installed during the overhaul.

You'll Bring These Qualifications:

• Active DOD Secret clearance

• High school diploma or equivalent

• 8-12 years of demonstrated knowledge, expertise, and relevant experience fleet sustainment logistics support services to fleet vessels of the MSC, U.S. Navy, or U.S. Coast Guard.

• Highly proficient in MS Office products, particularly Excel

• Experience with ship acquisition and fleet sustainment support services utilizing any of the following systems: MSC/Navy/Coast Guard/Commercial databases/systems as well as One Touch Supply LogiQuest or Haystack and FedMall

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

Position: Member Services Representative - Front Desk

Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead

Department: Operations

Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. 

Duties and Responsibilities:

• Perform to your best abilities during your assigned work shift.

• Monitor and maintain club cleanliness and atmosphere.

• Ensure that all proper training has been completed in order to operate safely and efficiently.

• Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.

• Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.

• Process and Review Daily Club Activity Paperwork and file in appropriate folders.

• Audit and Balance Cash Drawers on a daily basis.

• Update and Review Daily Club Reports and complete any corresponding Data Entry Documents

• Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment

• Adhere to company’s policies and guidelines and address any minor infractions.

• Provide a safe and secure environment for all members

• Communicate with members and a create a high level of customer service.

• Stocking all retail and promotional items for following shift.

• Perform daily club inspections, complete assigned cleaning sections.

• Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.

• Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders.

• Staying up to date on all required certifications and training courses.

• Communicating with, promoting, touring, and assisting prospects and potential members

• Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies

• Ensuring Facility complies with all state and federal laws and insurance requirements

• Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.

Qualifications:

• Must be at least 18 years of age or older.

• HS diploma or equivalent required.

• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements

• Great communication skills with internal and external customers.

• Must be team oriented, motivated and well organized.

Benefits & Perks:

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay

• Every Team Player receives a FREE Planet Fitness Black Card Membership

• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Other Details:

• Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Position Type/Expected Hours of Work: This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs.

• EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices

• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Position: Member Services Representative - Front Desk

Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead

Department: Operations

Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. 

Duties and Responsibilities:

• Perform to your best abilities during your assigned work shift.

• Monitor and maintain club cleanliness and atmosphere.

• Ensure that all proper training has been completed in order to operate safely and efficiently.

• Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.

• Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.

• Process and Review Daily Club Activity Paperwork and file in appropriate folders.

• Audit and Balance Cash Drawers on a daily basis.

• Update and Review Daily Club Reports and complete any corresponding Data Entry Documents

• Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment

• Adhere to company’s policies and guidelines and address any minor infractions.

• Provide a safe and secure environment for all members

• Communicate with members and a create a high level of customer service.

• Stocking all retail and promotional items for following shift.

• Perform daily club inspections, complete assigned cleaning sections.

• Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.

• Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders.

• Staying up to date on all required certifications and training courses.

• Communicating with, promoting, touring, and assisting prospects and potential members

• Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies

• Ensuring Facility complies with all state and federal laws and insurance requirements

• Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.

Qualifications:

• Must be at least 18 years of age or older.

• HS diploma or equivalent required.

• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements

• Great communication skills with internal and external customers.

• Must be team oriented, motivated and well organized.

Benefits & Perks:

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay

• Every Team Player receives a FREE Planet Fitness Black Card Membership

• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Other Details:

• Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Position Type/Expected Hours of Work: This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs.

• EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices

• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

Guidehouse seeks to add talented professionals to our growing platform! Come join us in providing high impact, mission-centric support to our Public Sector Transportation clients. You will provide direct client support and learn to support, own, and drive business development to allow for career progression and future challenging (and rewarding) project assignments. The professionals we seek are team-oriented, dedicated, and adaptable individuals with a desire for development, growth, and success. Apply with us if that describes you!

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Position: Member Services Representative - Front Desk

Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead

Department: Operations

Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. 

Duties and Responsibilities:

• Perform to your best abilities during your assigned work shift.

• Monitor and maintain club cleanliness and atmosphere.

• Ensure that all proper training has been completed in order to operate safely and efficiently.

• Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.

• Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.

• Process and Review Daily Club Activity Paperwork and file in appropriate folders.

• Audit and Balance Cash Drawers on a daily basis.

• Update and Review Daily Club Reports and complete any corresponding Data Entry Documents

• Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment

• Adhere to company’s policies and guidelines and address any minor infractions.

• Provide a safe and secure environment for all members

• Communicate with members and a create a high level of customer service.

• Stocking all retail and promotional items for following shift.

• Perform daily club inspections, complete assigned cleaning sections.

• Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.

• Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders.

• Staying up to date on all required certifications and training courses.

• Communicating with, promoting, touring, and assisting prospects and potential members

• Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies

• Ensuring Facility complies with all state and federal laws and insurance requirements

• Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.

Qualifications:

• Must be at least 18 years of age or older.

• HS diploma or equivalent required.

• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements

• Great communication skills with internal and external customers.

• Must be team oriented, motivated and well organized.

Benefits & Perks:

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay

• Every Team Player receives a FREE Planet Fitness Black Card Membership

• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Other Details:

• Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Position Type/Expected Hours of Work: This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs.

• EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices

• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.