Total 75 Junior Executive business management project planning job vacancies in Customer Service category in Australia

高階客戶成功管理主管（IT 產業）

卡魯納（砂勞越）企業有限公司BHD。

角色概述：

作為 Karuna 的高級客戶成功主管，您將在構建和

與客戶保持牢固的關係，確保他們從我們的服務中獲得最大價值

技術解決方案。您將負責透過以下方式推動客戶保留、成長和宣傳

制定策略性客戶計畫並與客戶內的主要利害關係人互動

組織。

主要職責：

建立關係：

與客戶組織內的主要利害關係人培養並維持牢固的關係，

包括高階主管、決策者和最終用戶，以確保長期滿意度和合作夥伴關係。

策略客戶管理：

制定並執行根據每個客戶的具體需求和目標量身定制的策略客戶計劃，

強調推動科技領域內的保留、成長和宣傳。

入職和培訓：

領導新客戶的入職流程，透過提供深入的資訊確保無縫過渡

對我們的技術產品和服務進行培訓，使客戶能夠實現他們的期望

結果。

客戶參與度：

定期與客戶互動，了解他們不斷變化的需求，尋找追加銷售的機會

或交叉銷售其他技術產品或服務，並解決他們可能遇到的任何問題或挑戰

臉。

主要聯絡點：

作為客戶詢問、疑慮或升級的主要聯絡點，與

內部技術團隊快速解決問題並確保客戶滿意度。

客戶倡議：代表我們組織內客戶的聲音，倡導他們的利益

所有部門的需求和優先事項，並推動提高整體客戶滿意度的舉措

經驗。

回饋分析：

收集並分析客戶對我們技術解決方案體驗的回饋，

確定趨勢和需要改進的領域，並與內部團隊合作推動產品發展

增強或流程優化。

效能監控：

追蹤和分析與客戶成功相關的關鍵績效指標，例如客戶

滿意度分數、留任率和追加銷售/交叉銷售機會，採取積極措施

確保達到或超過目標。

職位要求：

學歷：

需要工商管理、行銷、IT 或相關領域的學士學位。

經驗：在面向客戶的角色中擁有豐富的經驗，例如客戶成功、客戶

科技業內的管理或銷售人員，在提高客戶滿意度方面擁有良好的記錄

和保留。

技能：

較強的人際溝通和溝通能力，能夠建立融洽的關係、影響力和

與客戶和內部技術團隊有效協作。

戰略思維：具有戰略思維和解決問題的能力，具有主動性和主動性

以解決方案為導向的方法來解決客戶的需求和挑戰。

適應性：

能夠在快節奏、動態的技術環境中管理多個優先事項。

技術熟練程度：

熟悉客戶成功軟體平台和工具，並對

技術解決方案以及它們如何為客戶創造價值。

對客戶成功的熱情：

對客戶倡議的堅定承諾和對提供卓越客戶的熱情

津貼和福利

• 休閒著裝要求
• 公司旅行
• 事假
• 開放文化
• 個人發展機會
• 員工活動
• 季節停車
• 專家小組醫生

Job Highlights

• Competitive Salary Package
• Incentive

Main Purpose of Job:

The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• Re act as a reminder to remind customer regarding the payment due date
• Response customer request based on the customer requirement
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement:

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay
• Well knowledge of PC and proficiency in MS Office
• Listening skills to empathize and listen to other person’s ideas
• Persuasion skills in order to move others into positive action, attitudes and behavior
• Ability to handle & manage stress

Additional Information:

• Working Day: Monday - Saturday (6-day work and selected candidates will be entitled for one rest day and off day on alternate basis)
• Working Time: 9 a.m. - 6 p.m.
• Incentive provided if meet KPI

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance

The Management Support Assistant will be responsible for procurement, financial reconciliations and oversight, logistics, property management, travel arrangements, record-keeping, and other operational duties as required.

In this position, you will:

• Identify and verify financial codes based on transaction type, source, purpose, and program, and input transactions into the fund tracking system.
• Order a range of goods and services, including office and lab supplies, equipment, honoraria, custom items, and conference services.
• Prepare travel authorizations and vouchers in the system and obtain necessary approvals.
• Serve as the organization's timekeeper, overseeing and coordinating timesheet management.

The Management Support Assistant assists with the processing of stipend payments for interns and fellows for the Office of Academic Appointments and Internships (OAAI). This position works closely with the Administrative Officer and the Management Support Specialist.

In this position, you will:

• Coordinate with program staff and other SI offices to create and update vendor enrollment records.
• Enter purchase requisition information into SI ERP financial system for academic stipends and stipend payment distributions.
• Provide administrative support to program staff, serving as unit timekeeper and preparing travel order/vouchers in Concur travel system.
• Reconcile central SI reports with organization records, resolving discrepancies by discussion with vendors, SI accounting office, and administrative office.
• Serve as the purchase card holder for OAAI and exercise use of purchase card authority to obtain goods and services for the office.

The Management Support Assistant assists with the processing of stipend payments for interns and fellows for the Office of Academic Appointments and Internships (OAAI). This position works closely with the Administrative Officer and the Management Support Specialist.

In this position, you will:

• Coordinate with program staff and other SI offices to create and update vendor enrollment records.
• Enter purchase requisition information into SI ERP financial system for academic stipends and stipend payment distributions.
• Provide administrative support to program staff, serving as unit timekeeper and preparing travel order/vouchers in Concur travel system.
• Reconcile central SI reports with organization records, resolving discrepancies by discussion with vendors, SI accounting office, and administrative office.
• Serve as the purchase card holder for OAAI and exercise use of purchase card authority to obtain goods and services for the office.

The Management Support Assistant will be responsible for procurement, financial reconciliations and oversight, logistics, property management, travel arrangements, record-keeping, and other operational duties as required.

In this position, you will:

• Identify and verify financial codes based on transaction type, source, purpose, and program, and input transactions into the fund tracking system.
• Order a range of goods and services, including office and lab supplies, equipment, honoraria, custom items, and conference services.
• Prepare travel authorizations and vouchers in the system and obtain necessary approvals.
• Serve as the organization's timekeeper, overseeing and coordinating timesheet management.

The Management Support Assistant performs the following major duties:

• Performs complex and/or sensitive management support functions for the Office of Medical Services, e.g. coordination in case of death of a Volunteer (DOV); coordinating document collection, organization and preparation to respond to IG, Congressional and EEO inquiries; preparing comprehensive data reports including Regional Medical Hub dashboards.
• Serves as a POC for new staff and current OMS staff on administrative functions; assists OMS management with hiring processes including organizing resumes and interview panels. Supports the OMS Director on a daily basis in managing administrative functions as well as coordinating special projects and assignments with other OMS and OHS administrative support staff.
• Prepares materials used in staff meetings, determining the agenda and items to be discussed including capturing key points. Develops materials for the supervisor's use in public speaking engagements.
• Provides a variety of logistical coordination to team activities, facilitates meetings by arranging conference rooms, teleconference, etc. Records minutes of the meeting and shares/follow-up on discussed actions.
• Functions as a technical resource to gather information and conduct analysis for the resolution of an extensive range of management and program support issues and problems. Corresponds with internal and external stakeholders in oral (phone) and written (email) format. Creates technical and promotional material for OMS services.
• Maintains file and records system for OMS. Collects, organizes, stores, and retrieves documents/information containing a broad spectrum of information to support volunteer OMS services.
• Participates closely with the Director of Medical Services in scheduling his/her travel, including itineraries, supporting documents, and reimbursements. Ensures policy guidance is applied to process travel requirements.
• Interprets data to identify problems, and determines the specific nature of problems or issues to resolve them.
• Attends meetings, notes commitments made, informs staff of the commitments, and arranges for staff to implement them. As requested may be asked to attend meetings on behalf of the Director of Medical Services and take summary notes of inter-agency, intraagency, and/or conference meetings.
• Other duties as assigned within this PD.

Rate: $13/h

Working hours: depending on the project

Commitment: min. 3 months

Requirement:

- Can commit for 3 months

- Can start ASAP

- don't mind call center environment

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to healthcare12@recruitexpress.com.sg

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description:

• Support engineers in conducting site acceptance tests, commissioning, and start-up for transformers and switchgear. Knowledge of UPS, Low Voltage/Medium Voltage Variable Speed Drives, and PLC systems is a plus.
• Perform preventive maintenance, breakdown repairs, fault investigation, and troubleshooting of electrical equipment.
• Provide field operations and technical support to customers, helping them identify their needs and offering post-sales service solutions.
• Address on-site repair and maintenance issues, troubleshoot, and effectively resolve technical problems.
• Deliver field feedback to engineering and manufacturing teams to assist in new product development and improvements to existing products.
• Manage the procurement of spare parts from Supplier

Job Requirements:

• Diploma/ITE in Electrical Engineering or a related field.
• Relevant experience in technical servicing roles.
• Hands-on experience in customer service with the ability to work independently on-site.
• 1 to 2 years of field service experience in a related industry.
• Strong communication & analytical skills.
• Must be ready to travel on business trips

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

• Performs and coordinate all the clerical and day-to-day administrative support activities required to accomplish the work of the Fire Prevention and Training Branches.
• Receives all incoming telephone calls, referring the caller as appropriate to branches of the division.
• Acts as liaison between the Director and personnel associated with the Director's program areas within and outside the activity.
• Schedule meetings, agendas, and other matters necessary to implement policies, directives, and Division Chief's instructions.
• Make travel arrangements, schedule visits, make transportation and housing reservations.
• Prepares or sees that travel orders, vouchers, and necessary security clearances are prepared and forwarded as required.
• Organizes and maintains files and reference material; observes security regulations in handling and storage of security sensitive material.
• Performs work related to the practical and technical aspects of office administration including issues related to budget, personnel administration, time keeping, data processing, project tracking, and files management.
• Serves as procurement technician responsible for performing a variety of technical and clerical procurement support activities for the area assigned.
• Must be a qualified typist; prepares a variety of material using an electronic typewriter and computer terminal to produce a material, i.e., correspondence, technical reports, briefings, tables, forms, and viewgraphs.