Total 27 job vacancies by insightsoftware

Shift timings - 5.30 pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Key Responsibilities:

• Strategic Collaboration: Proactively partner with Customers, internal stakeholders to drive the renewal process for customer software maintenance agreements and subscriptions, ensuring alignment with business goals.

• Work Allocation – Should be a POC to contribute work allocation, analyse reports, trends, customer call outs, building success stories, ensuring monthly renewal discussions with customer.

• Audits – Review cases, audits, churn analysis, monthly score card for the CSA will be the major KPIs

• Renewal Offers/Quotes Creation: Develop tailored renewal offers and quotes utilizing contract information, customer usage insights, and company direction.

• Timely Delivery: Ensure the timely delivery of renewal offers and quotes to the appropriate customer contacts, facilitating an efficient renewal process.

• Accurate Forecasting and Reporting: Maintain an accurate forecast of renewals; lead renewal forecasting meetings and collaborative activities for designated account portfolios. • Contract Negotiation: Negotiate contract terms and pricing effectively, with guidance from relevant internal departments and management, to achieve favourable outcomes for both the company and the customer.

• Order Processing: Process renewal orders promptly to enhance customer satisfaction and operational efficiency.

• CRM Management: Maintain and update account information in the CRM system, ensuring accuracy and completeness of all relevant data.

• Customer Health Monitoring: Update customer health metrics based on negotiations and discussions, proactively managing customer relationships.

• Opportunity Referral: Identify and refer potential expansion opportunities to the Sales team, contributing to growth initiatives.

• Feedback Integration: Collect and share customer feedback with relevant internal teams, including Customer Success, Support, and Management, to drive improvements.

• Product Knowledge Development: Gain an in-depth understanding of insightsoftware solutions to effectively communicate value and benefits to customers.

Job Description

Shift timings - 5.30 pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Responsibilities

• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions.
• Create renewal offers/quotes based on contract information, customer usage, and company direction.
• Deliver renewal offers/quotes on time to appropriate customer contacts.
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.
• Negotiate contract terms and pricing with guidance from relevant internal departments and management.
• Process renewal orders.
• Maintain and update account information in CRM.
• Update customer health information when applicable based on negotiation and discussions with the customer.
• Refer potential opportunities for expansion to our Sales team.
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Drive & Discipline – ability to focus and work hard to achieve the right results.
• Customer Focus - Enthusiastic about making clients successful.
• Integrity – high ethical standards and doing the right thing even when others aren’t looking.
• Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
• Detail-orientation – be thorough and consistently deliver high-quality work.
• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions
• Create renewal offers/quotes based on contract information, customer usage, and company direction
• Deliver renewal offers/quotes on time to appropriate customer contacts
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Process renewal orders
• Maintain and update account information in CRM.
• Update customer health information when applicable based on negotiation and discussions with the customer.
• Refer potential opportunities for expansion to our Sales team.
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Shift Timings: Rotational Shift

Job Description:

As a Senior Technical Support Engineer at insightsoftware, you are the first line of techno-functional support for our growing customer base and users of our fintech software. You will be responsible for providing advanced technical support of support for our customers, working to troubleshoot, document, and resolve technical issues and partnering cross-functionally with our client services and development teams to ensure quality service. If you are driven, results-oriented, love solving problems, customer-focused, and are passionate about technology, then you are a fit for the Senior Technical Support Engineer position at our company.

What will you do?

• Manage large amounts of incoming calls and emails regarding software support
• Interact with customers, partners, and software developers to provide advice and assistance and achieve customer satisfaction
• Identify, analyze, and document product bugs and fixes relating to financial reporting, databases, application servers, and new technologies for product management and engineering teams
• Complete or assist with customer product installs as needed
• Meet individual and team metrics
• Prioritize and resolve issues of the highest technical and business severity
• Handle customer complaints and provide appropriate solutions and alternatives within time limits.
• Follow up to ensure resolution, including identifying and communicating workarounds to customers
• Keep accurate records of customer interactions by documenting them in Salesforce.com
• Maintain a working knowledge of company products and technologies

How will you do it?

• Problem Solving – Possess strong critical thinking and problem-solving capabilities
• Teamwork – Communicate effectively and operate in a collaborative team environment
• Customer Orientation – Dedicated to providing a high level of customer service
• Empathy – Understand the impact of customer issues
• Attention to Detail – Work carefully and quickly to resolve issues with little room for error
• Disciplined Execution – Demonstrates extreme ownership by consistently delivering high-quality results and outcomes

Job Description

Shift timings - 5.30 pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Responsibilities

• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions.
• Create renewal offers/quotes based on contract information, customer usage, and company direction.
• Deliver renewal offers/quotes on time to appropriate customer contacts.
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.
• Negotiate contract terms and pricing with guidance from relevant internal departments and management.
• Process renewal orders.
• Maintain and update account information in CRM.
• Update customer health information when applicable based on negotiation and discussions with the customer.
• Refer potential opportunities for expansion to our Sales team.
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Drive & Discipline – ability to focus and work hard to achieve the right results.
• Customer Focus - Enthusiastic about making clients successful.
• Integrity – high ethical standards and doing the right thing even when others aren’t looking.
• Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
• Detail-orientation – be thorough and consistently deliver high-quality work.

• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions
• Create renewal offers/quotes based on contract information, customer usage, and company direction
• Deliver renewal offers/quotes on time to appropriate customer contacts
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Process renewal orders
• Maintain and update account information in CRM.
• Update customer health information when applicable based on negotiation and discussions with the customer.
• Refer potential opportunities for expansion to our Sales team.
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Shift timings - 5.30 pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Responsibilities

• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions.
• Create renewal offers/quotes based on contract information, customer usage, and company direction.
• Deliver renewal offers/quotes on time to appropriate customer contacts.
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.
• Negotiate contract terms and pricing with guidance from relevant internal departments and management.
• Process renewal orders.
• Maintain and update account information in CRM.
• Update customer health information when applicable based on negotiation and discussions with the customer.
• Refer potential opportunities for expansion to our Sales team.
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Drive & Discipline – ability to focus and work hard to achieve the right results.
• Customer Focus - Enthusiastic about making clients successful.
• Integrity – high ethical standards and doing the right thing even when others aren’t looking.
• Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
• Detail-orientation – be thorough and consistently deliver high-quality work.

• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions
• Create renewal offers/quotes based on contract information, customer usage, and company direction
• Deliver renewal offers/quotes on time to appropriate customer contacts
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Process renewal orders
• Maintain and update account information in CRM.
• Update customer health information when applicable based on negotiation and discussions with the customer.
• Refer potential opportunities for expansion to our Sales team.
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Job Description

Shift details:

Shift timings - 5.30 pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Responsibilities

• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions.
• Create renewal offers/quotes based on contract information, customer usage, and company direction.
• Deliver renewal offers/quotes on time to appropriate customer contacts.
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.
• Negotiate contract terms and pricing with guidance from relevant internal departments and management.
• Process renewal orders.
• Maintain and update account information in CRM.
• Update customer health information when applicable based on negotiation and discussions with the customer.
• Refer potential opportunities for expansion to our Sales team.
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Drive & Discipline – ability to focus and work hard to achieve the right results.
• Customer Focus - Enthusiastic about making clients successful.
• Integrity – high ethical standards and doing the right thing even when others aren’t looking.
• Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
• Detail-orientation – be thorough and consistently deliver high-quality work.

• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions
• Create renewal offers/quotes based on contract information, customer usage, and company direction
• Deliver renewal offers/quotes on time to appropriate customer contacts
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Process renewal orders
• Maintain and update account information in CRM.
• Update customer health information when applicable based on negotiation and discussions with the customer.
• Refer potential opportunities for expansion to our Sales team.
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team’s performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. Our ideal candidate can identify needs, communicate effectively, and ultimately exceed client expectations. The successful candidate has a blend of visionary and analytical skills.

Work timings and location:

·        Eastern shift timings, (5:00 PM to 2:30 AM IST)

·        Work from office - Hyderabad location 

Responsibilities:

• Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management
• Coach & Mentor teams in performing their duties effectively.
• Lead and Manage Customer Success teams and provide them guidance & mentorship.
• Develop & implement strategic plans for Customer Success in alignment with overall business objective.
• Identify of Process improvements and bringing efficiency
• Act as strong advocate for customers and ensure that their needs & concerns are addressed effectively.
• Monitor team performance and take corrective actions.
• Implement career development and growth opportunities for team members.
• Hire Talent according to needs & groom them to succeed.

Goals:

• Retained Revenue
• 95% Case Resolution should be resolved with-in 30days
• Improve on First Contact Resolution time
• Adherence & Measure internal SLA and Quality Audit
• Keep attrition below 15%
• Accurate forecast for each quarter that is within 5% of the GRR, RRR
• Work toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR

Requirements:

• Bachelor’s Degree, preferably in business or related field

• Has 10-13 Years of overall experience in the industry with 7+ years relevant experience in Customer Success, Account Management and Renewals
• Has working experience of Managing Customer Success Teams of size ~10 directly
• Working experience in managerial roles 5+ years
• Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills
• High level of attention to detail, working knowledge with reporting and analytics solution
• Strong knowledge/experience of CSA activities
• High level of agility and ability to manage change.
• Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive.
• Experience improving customer experience and driving increased customer retention and growth.
• Proven track record of managing and leading Customer Success teams and Working experience in dealing with global clients.
• Experience in Building Teams, Coaching and developing talent Customer Success subject matter.
• Has Strong Leadership and Team Management skills

Shift timings - 5.30 pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Responsibilities

• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions.
• Create renewal offers/quotes based on contract information, customer usage, and company direction.
• Deliver renewal offers/quotes on time to appropriate customer contacts.
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.
• Negotiate contract terms and pricing with guidance from relevant internal departments and management.
• Process renewal orders.
• Maintain and update account information in CRM.
• Update customer health information when applicable based on negotiation and discussions with the customer.
• Refer potential opportunities for expansion to our Sales team.
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Drive & Discipline – ability to focus and work hard to achieve the right results.
• Customer Focus - Enthusiastic about making clients successful.
• Integrity – high ethical standards and doing the right thing even when others aren’t looking.
• Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
• Detail-orientation – be thorough and consistently deliver high-quality work.

• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions
• Create renewal offers/quotes based on contract information, customer usage, and company direction
• Deliver renewal offers/quotes on time to appropriate customer contacts
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Process renewal orders
• Maintain and update account information in CRM.
• Update customer health information when applicable based on negotiation and discussions with the customer.
• Refer potential opportunities for expansion to our Sales team.
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Shift details:

Shift timings - 5.30 pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Responsibilities

• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions.
• Create renewal offers/quotes based on contract information, customer usage, and company direction.
• Deliver renewal offers/quotes on time to appropriate customer contacts.
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.
• Negotiate contract terms and pricing with guidance from relevant internal departments and management.
• Process renewal orders.
• Maintain and update account information in CRM.
• Update customer health information when applicable based on negotiation and discussions with the customer.
• Refer potential opportunities for expansion to our Sales team.
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Drive & Discipline – ability to focus and work hard to achieve the right results.
• Customer Focus - Enthusiastic about making clients successful.
• Integrity – high ethical standards and doing the right thing even when others aren’t looking.
• Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
• Detail-orientation – be thorough and consistently deliver high-quality work.

• Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions
• Create renewal offers/quotes based on contract information, customer usage, and company direction
• Deliver renewal offers/quotes on time to appropriate customer contacts
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Process renewal orders
• Maintain and update account information in CRM.
• Update customer health information when applicable based on negotiation and discussions with the customer.
• Refer potential opportunities for expansion to our Sales team.
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Work timings and location:

• Eastern shift timings, (5:00 PM to 2:30 AM IST)
• Work from office - Hyderabad location 

Job Responsibilities:

• Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management
• Coach & Mentor teams in performing their duties effectively.
• Lead and Manage Customer Success teams and provide them guidance & mentorship.
• Develop & implement strategic plans for Customer Success in alignment with overall business objective.
• Identify of Process improvements and bringing efficiency
• Act as strong advocate for customers and ensure that their needs & concerns are addressed effectively.
• Monitor team performance and take corrective actions.
• Implement career development and growth opportunities for team members.
• Hire Talent according to needs & groom them to succeed.
• Act as Single Pont of Contact for all Customer Success Teams in CoE

Requirements :

• Bachelor’s Degree, preferably in business or related field
• Has 13-17 Years of overall experience in the industry with 8+ years relevant experience in Customer Success, Account Management and Renewals
• Has working experience of Managing Customer Success Teams of size ~20 directly
• Working experience in managerial roles 7-10+ years
• Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills
• High level of attention to detail, working knowledge with reporting and analytics solution
• Strong knowledge/experience of CSA activities
• High level of agility and ability to manage change.
• Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive.
• Experience improving customer experience and driving increased customer retention and growth.
• Proven track record of managing and leading Customer Success teams and Working experience in dealing with global clients.
• Experience in Building Teams, Coaching and developing talent Customer Success subject matter.
• Has Strong Leadership and Team Management skills

Preferred qualifications:

• http://Salesforce.com   or any CRM experience
• Experience working for a software company in the renewals or customer success department.
• Experience that included resolution and escalation management

KEY PERFORMANCE INDICATORS / GOALS:

• GRR of AT-RISK Uncovered Customers
• Retained Revenue
• 95% Case Resolution should be resolved with-in 30days
• Improve on First Contact Resolution time
• Adherence & Measure internal SLA and Quality Audit
• Keep attrition below 15%
• Accurate forecast for each quarter that is within .5% of the GRR, RRR
• Work toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR

Responsibilities
What will you do? 
• Manage large amounts of incoming emails regarding software support 
• Interact with customers, partners, and internal teams to provide advice and assistance and achieve customer satisfaction 
• Logically deduce root cause and find workarounds and solutions to issues 
• Identify, analyze, and document product bugs and fixes relating to the Product functionality, databases, application servers, and new technologies for product management and engineering teams 
• Complete or assist with customer product installs as needed 
• Meet personal Productivity, Efficiency, and Quality metrics 
• Prioritize and resolve issues of the highest technical and business severity 
• Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers 
• Keep accurate records of customer interactions by documenting them in Salesforce 
• Communicate with Product Management and Development Teams in JIRA

To perform the job successfully, an individual should demonstrate the following competencies:

Drive & Discipline – ability to focus and work hard to achieve the right results.

Customer Focus - Enthusiastic about making clients successful.

Integrity – high ethical standards and doing the right thing even when others aren’t looking.

Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.

Detail-orientation – be thorough and consistently deliver high-quality worksponsibilities for the position in more detail

Responsibilities
As our new Customer Support Representative, you will:

Provide technical and product support to the US customer base via telephone, web conferencing and e-mail;

Facilitate successful resolution of customer issues by troubleshooting, testing, documenting and communicating those issues to all relevant people;

Contribute to the development and on-going improvements of our on-line help system and product portal;

Log cases and provide customer information to internal development team;

Contribute to the overall development of our products with your ideas, suggestions and creative input;

Demonstrate ownership of customer base by establishing strong relationships and providing guidance whenever needed or warranted.

Additionally, you will:

Provide support to Services team on all aspects of the install, configuration and deployment of our software

Work Timings:

• Weekly Rotational Shift between (Morning - 6:00 AM to 3:00 PM, Afternoon -  2:00 PM to 11:00 PM, Night - 10:00 PM to 6:00 AM)
• Standby on Weekends for 24 hours.

Responsibilities: 

• Provide resolutions and/or workaround advice in response to customer queries as appropriate.
• Contribute directly and secure and coordinate any additional resources required to deliver appropriate resolutions.
• Respond positively to all customer queries.
• Reproduce reported problems for diagnosis/further analysis, passing acknowledged product errors to the software development team for fixing, and details of the replication to the test team.
• Assist Development and Product Verification in confirming and diagnosing escalated issues.
• Track support calls through to closure and is prepared to justify actions taken.
• Contribute to, and share in, the learning of the team.
• Part of a professional, customer-facing team who works with users and administrators of Insight software products, product developers, testers consultants, pre-sales, and sales consultants.
• Provide first-class customer service to external and internal users.
• Ensure that service levels are met for each assigned incident.
• Determine the urgency of users’ issues and potential effects they may have.

Responsibilities

Manage large amounts of incoming emails regarding software support

Interact with customers, partners, and internal teams to provide advice and assistance and achieve customer satisfaction

Logically deduce root cause and find workarounds and solutions to issues

Identify, analyze, and document product bugs and fixes relating to the Product functionality, databases, application servers, and new technologies for product management and engineering teams

Complete or assist with customer product installs as needed

Meet personal Productivity, Efficiency, and Quality metrics

Prioritize and resolve issues of the highest technical and business severity

Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers

Keep accurate records of customer interactions by documenting them in Salesforce

Communicate with Product Management and Development Teams in JIRA


Qualifications/ Requirements
Technical Requirements:

Previous technical support experience.

High proficiency in Microsoft Word, Excel, and PowerPoint

Ability to understand and troubleshoot complex systems

Ability to extract meaningful information from Customer communications to understand customer intent and identify the customer’s technical issue.

Basic Networking knowledge (TCP/IP, DNS, SSL etc.)

Understanding of Windows client and server environments

 Nice to have:

Previous experience working with Salesforce.

Previous experience working with JIRA.

Basic technical SQL knowledge.

Basic Oracle and/or SAP knowledge.

Experience with software installations, network operations, and software support

Knowledge of SQL Server (i.e. able to do admin tasks such as backup/restore, understanding SQL/triggers/stored procedures etc.).

Understanding and experience with Microsoft IIS.

Understanding and experience with SQL Server Analysis Services

Windows general troubleshooting – understanding Event Viewer logs, Windows Installer errors and logs, using the Registry Editor etc.

C# programming knowledge

Communication skills: 

Ability to communicate correctly and clearly with both internal team members and external customers.

Native or equivalent English proficiency

Excellent written communication skills.

Valued Traits: 

Highly motivated and driven to perform at the highest level.

Natural curiosity and willingness to learn and understand issues

Shows pride in producing quality deliverables.

Always being punctual and professional internally and with customers.