Total 14 job vacancies by Nuffield Health

Multi-Site Customer Experience Manager

Moorgate & Shoreditch Fitness & Wellbeing Club | Perm | Full Time

Up to £42,000 per annum depending on experience

40 Hours

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Multi-Site Customer Experience Manager, you'll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.

You'll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.

As our Multi-Site Customer Experience Manager, you will:

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.

• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.

• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.

• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.

• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.

• Deputise for the General Manager.

• Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Multi-Site Customer Experience Manager

Nuffield Health Wandsworth FWC | Operations Management | Permanent| Full time

Up to £41,000 per annum depending on experience

40 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Multi-Site Customer Experience Manager, you'll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.

You'll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.

As our Multi-Site Customer Experience Manager, you will:

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.

• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.

• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.

• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.

• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.

• Deputise for the General Manager.

• Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Multi-Site Customer Experience Manager

Nuffield Health Ilford FWC| Operations Management | Permanent | Full time

Up to £40,000 per annum, depending on experience

40 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Multi-Site Customer Experience Manager, you'll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.

You'll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.

As our Multi-Site Customer Experience Manager, you will:

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.

• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.

• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.

• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.

• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.

• Deputise for the General Manager.

• Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Client Services Administrator - Receptionist

Nuffield Health Barbican Medical Centre | Permanent | Full Time
40 Hours per week

up to £28,000 per annum

This role will require you to work different shift patterns between 07:30 am and 18:00 pm.

As the UK's largest Healthcare Charity, we're committed to building a healthier nation. For you, this is the chance to make full use of your skills with an employer that values and respects you. No two patients are the same and every day is different. But we'll give you the support and training you need to handle whatever the role brings.

We are looking for a Client Services Administrator to work at our Flagship Medical Centre Barbican. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role. The Client Services team will deal with client enquiries, appointments and bookings with the highest standard of attention to detail and customer focus. You will support with queries relating to Physiotherapy, GP, Health Assessment and Mental Health to create a professional first impression.

Responsibilities include:

• Paying particular attention and focus with our booking systems ensuring that all client enquiries are processed and dealt with effectively.

• Working as part of a team to ensure customer service levels exceed expectations

• Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.

• Management of diaries and client appointments for all departments in the clinic.

• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.

• Ensuring the reception area is neat and tidy at all times

• As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.

• To facilitate the referral journey of clients.

• To complete monthly KPIs

Skills/Experience required:

• Experience in a customer service-focused environment

• Outstanding communication and customer service skills

• Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience

• A team player with exceptional planning and organization skills with the ability to multi task.
  Excellent attention to detail.

• Ability to work in a pressurised environment.

• Flexible and 'can do' attitude.

• Excellent customer service skills.

• Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Head of Finance - Transformation & Central Support

Barbican/ Hybrid | Finance | Permanent | Full Time

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Head of Finance - Transformation & Central Support, you'll be an ACA or equivalent accountancy qualified individual with experience in Finance Business Partnering and FP&A. You have Knowledge of investment appraisal techniques and solid experience of financial planning processes. You are an excellent communicator and have the ability to challenge and negotiate.

As our Head of Finance - Transformation & Central Support you will:

• Support Transformation and Cost strategy, development and execution

• Manage executive stakeholders through acting as primary contact for all their financial needs

• Provide decision support to Executive and SLT stakeholders aligned to the Charity Plan, driving achievement of business cases put forward

• Provide commercial decision support to drive performance

• Give business insight

• Lead appraisal of business performance and approval of investments to levels of delegated authority

• Manage the leadership and development of a high performing Finance Business Partnering and Commercial Pricing Teams

• Be a valued member of the Commercial Finance Directorate SLT contributing to the leadership across the wider finance team

This is a highly commercial and strategic senior Finance role supporting the organisation through the Financial Leadership of our Financial Improvement, Remodelling and Transformation Initiatives

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Receptionist

Nuffield Health Hendon FWC | Customer | Permanent | Full time
£25,480 per annum
40 hours per week

At Nuffield Health, the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

As a Receptionist at our Hendon Fitness & Wellbeing Club, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Receptionist, you will:

• Help people feel comfortable when they visit your department

• Use your empathy and customer service skills to build positive relationships

• Answer the phone, deal with enquiries and book appointments

• Welcome patients in person, directing them to the appropriate changing or waiting rooms

• Work closely with colleagues to ensure the department runs smoothly

• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

• Can swim

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With financial wellbeing support, a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Client Services Administrator - Receptionist

Nuffield Health Barbican Medical Centre | Permanent | Full Time
40 Hours per week

up to £28,000 per annum

This role will require you to work different shift patterns between 07:30 am and 18:00 pm.

As the UK's largest Healthcare Charity, we're committed to building a healthier nation. For you, this is the chance to make full use of your skills with an employer that values and respects you. No two patients are the same and every day is different. But we'll give you the support and training you need to handle whatever the role brings.

We are looking for a Client Services Administrator to work at our Flagship Medical Centre Barbican. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role. The Client Services team will deal with client enquiries, appointments and bookings with the highest standard of attention to detail and customer focus. You will support with queries relating to Physiotherapy, GP, Health Assessment and Mental Health to create a professional first impression.

Responsibilities include:

• Paying particular attention and focus with our booking systems ensuring that all client enquiries are processed and dealt with effectively.

• Working as part of a team to ensure customer service levels exceed expectations

• Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.

• Management of diaries and client appointments for all departments in the clinic.

• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.

• Ensuring the reception area is neat and tidy at all times

• As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.

• To facilitate the referral journey of clients.

• To complete monthly KPIs

Skills/Experience required:

• Experience in a customer service-focused environment

• Outstanding communication and customer service skills

• Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience

• A team player with exceptional planning and organization skills with the ability to multi task.
  Excellent attention to detail.

• Ability to work in a pressurised environment.

• Flexible and 'can do' attitude.

• Excellent customer service skills.

• Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Staff Nurse - Critical Care

Nuffield Health St Bartholomew's Hospital | Critical Care | Permanent | Full time | Includes weekend and night work

Up to £42,000 depending on skills and experience

Plus Enhancements

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Staff Nurse on the Critical Care Unit at Nuffield Health St Bartholomew's Hospital, you'll drive the standard in patient care. You're registered with the appropriate governing body, plus you bring the qualifications and experience that are relevant to your registration, including NMC. You also have post-registration experience.

As a Critical Care Staff Nurse, you will:

• Be flexible, motivated, an excellent communicator and team worker.

• Join a close-knit team headed by our matron on our consultant-led ward.

• Fully understand and pay close attention to each patient's needs.

• Work directly with some of the best clinical talent around.

• Gain valuable experience of new practices, equipment and facilities.

• Collaborate with practitioners across other departments to ensure continuity in patient care.

Nuffield Health Barts Hospital

We've opened the doors to Nuffield Health at St Bartholomew's Hospital: The City of London's only independent hospital, situated next to St Bartholomew's NHS hospital. This is our flagship center for cardiac services and will also provide a full range of surgical and medical services, including: orthopaedics, oncology, general surgery, genecology and urology services.

Our hospital consists of:

• 48 inpatient and day case bedrooms

• 28 consultation rooms

• Three digital operating theatres

• Cardiac catheterisation lab

• Specialist intensive care beds

• Oncology day unit

• Endoscopy and minor ops theatre

• Full diagnostic imaging suite including MRI, CT, ultrasound, mammography and general X-ray

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

For further information, please contact Alexandra Wilson (Critical Care Manager) alexandra.wilson2@nuffieldhealth.com

Multi-Site Customer Experience Manager

Bristol North FWC | Operations Management | Permanent contract | Full time

Up to £37,500 depending on experience

40 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Multi-Site Customer Experience Manager, you'll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.

You'll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.

As our Multi-Site Customer Experience Manager, you will:

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey
• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number
• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service
• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys
• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability
• Deputise for the General Manager
• Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Customer Services Administrator

London City Fitness and Wellbeing Centre | Permanent | Full Time

Up to 26K per annum, dependent on experience

40 Hours per week

As a Customer Services Administrator in the City of London club, you will be required to provide a professional reception managing client and internal queries in an efficient and timely manner.

You will ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes interacting with clients, clinicians and other stakeholders in a professional and courteous manner.

You will put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services, including (but not limited to) GP; Health Assessment; Physiotherapy; Physiology; Mental Health Services, Secondary (Hospital) care and fitness centre enquiries.

You will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.

Key Competencies and Performance Indicators

• Customer Service Excellence

• Maintain high levels of positive individual and site feedback scores

• Manage internal client queries in an efficient and timely manner, escalating more complex queries to senior staff as required.

• Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.

• Maintain the office and reception area to a high standard ensuring the relevant information, promotional literature and refreshments are available to clients.

• Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.

General

• Undertake filing, scanning and copying of documents as required

• Provide secretarial and typing support as required

• Ensure that client's confidentiality is maintained at all times

• Provide admin support to the onsite clinical team

• Coordinate courier services in and out of the facility

• Update & maintain rotas for clinical and non-clinical staff

• Proactively engage with other Nuffield centres promoting integration and cross-training

• Take on additional administrative and ad hoc duties as the business require

• Work on a rota with the rest of the team to share varying duties and open and close responsibilities ranging from 8:00-18:00

• Previous experience in customer service roles is essential, as is knowledge and understanding of basic clinical terminology and an ability to learn quickly.

• Experience in administrative/office environment.

• Confident communicator with ability to engage effectively with general public and

• other health care professionals.

• Competent and confident IT user - intermediate/advanced skills in Word and Excel.

Experience, Knowledge & Expertise - Desirable

• Experience working in medical/fitness centres.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Staff Nurse - Critical Care

Nuffield Health St Bartholomew's Hospital | Critical Care | Permanent | Full time | Includes weekend and night work

Up to £42,000 depending on skills and experience

Plus Enhancements

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Staff Nurse on the Critical Care Unit at Nuffield Health St Bartholomew's Hospital, you'll drive the standard in patient care. You're registered with the appropriate governing body, plus you bring the qualifications and experience that are relevant to your registration, including NMC. You also have post-registration experience.

As a Critical Care Staff Nurse, you will:

• Be flexible, motivated, an excellent communicator and team worker.

• Join a close-knit team headed by our matron on our consultant-led ward.

• Fully understand and pay close attention to each patient's needs.

• Work directly with some of the best clinical talent around.

• Gain valuable experience of new practices, equipment and facilities.

• Collaborate with practitioners across other departments to ensure continuity in patient care.

Nuffield Health Barts Hospital

We've opened the doors to Nuffield Health at St Bartholomew's Hospital: The City of London's only independent hospital, situated next to St Bartholomew's NHS hospital. This is our flagship center for cardiac services and will also provide a full range of surgical and medical services, including: orthopaedics, oncology, general surgery, genecology and urology services.

Our hospital consists of:

• 48 inpatient and day case bedrooms

• 28 consultation rooms

• Three digital operating theatres

• Cardiac catheterisation lab

• Specialist intensive care beds

• Oncology day unit

• Endoscopy and minor ops theatre

• Full diagnostic imaging suite including MRI, CT, ultrasound, mammography and general X-ray

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

For further information, please contact Alexandra Wilson (Critical Care Manager) alexandra.wilson2@nuffieldhealth.com

Proud member of the Disability Confident employer scheme

Staff Nurse - Critical Care

Nuffield Health St Bartholomew's Hospital | Critical Care | Permanent | Full time | Includes weekend and night work

Up to £42,000 depending on skills and experience

Plus Enhancements

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Staff Nurse on the Critical Care Unit at Nuffield Health St Bartholomew's Hospital, you'll drive the standard in patient care. You're registered with the appropriate governing body, plus you bring the qualifications and experience that are relevant to your registration, including NMC. You also have post-registration experience.

As a Critical Care Staff Nurse, you will:

• Be flexible, motivated, an excellent communicator and team worker.

• Join a close-knit team headed by our matron on our consultant-led ward.

• Fully understand and pay close attention to each patient's needs.

• Work directly with some of the best clinical talent around.

• Gain valuable experience of new practices, equipment and facilities.

• Collaborate with practitioners across other departments to ensure continuity in patient care.

Nuffield Health Barts Hospital

We've opened the doors to Nuffield Health at St Bartholomew's Hospital: The City of London's only independent hospital, situated next to St Bartholomew's NHS hospital. This is our flagship center for cardiac services and will also provide a full range of surgical and medical services, including: orthopaedics, oncology, general surgery, genecology and urology services.

Our hospital consists of:

• 48 inpatient and day case bedrooms

• 28 consultation rooms

• Three digital operating theatres

• Cardiac catheterisation lab

• Specialist intensive care beds

• Oncology day unit

• Endoscopy and minor ops theatre

• Full diagnostic imaging suite including MRI, CT, ultrasound, mammography and general X-ray

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

For further information, please contact Alexandra Wilson (Critical Care Manager) alexandra.wilson2@nuffieldhealth.com

Proud member of the Disability Confident employer scheme

Customer Experience Manager

Nuffield Health Surbiton Fitness & Wellbeing Centre| Management Team | Permanent | Full time

up to £42,000.00 per annum depending on experience

40 hours per week

Nuffield Health, the UK's largest healthcare charity and for over 60 years, we've been working to make the UK fitter, healthier, happier and stronger. We do this through our family of 31 award- winning hospitals, 112 fitness and wellbeing clubs, healthcare clinics and over 200 workplace wellbeing services. As a charity, we don't answer to shareholders. We invest all our income back into our services, and into pioneering improvements in care so more people can benefit.

Nuffield Health have an exciting opportunity for a Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer at the heart of all our decision making.

As our Customer Experience Manager you will;

• Set standards for customer experience across the whole customer journey

• Work with Business Insights to ensure that the customer feedback and insights are collected and presented in a useable format

• Set measurement framework for lead and lag indicators of customer experience

• ​Liaise with stakeholders across the business in support of key performance outcomes

• Drive key commercial lines across the Wellbeing Centre

• Deputise for the General Manager

To be successful, the Customer Experience Manager needs to be naturally collaborative, work well with others and influence using verbal and written communication along with having;

• Honours degree or equivalent of knowledge acquired through experience, other qualifications and training/development.

• Demonstrable knowledge, skills and experience in the field of Customer experience and Customer Journey design.

• Good understanding of developing trends in customer experience, expectations and segmentation.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Multi-Site Customer Experience Manager

Bromley and Chislehurst Fitness & Wellbeing Club | Permanent | Full Time

Up to £42,000 per annum depending on experience

40 Hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Multi-Site Customer Experience Manager, you'll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.

You'll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.

As our Multi-Site Customer Experience Manager, you will:

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.

• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.

• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.

• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.

• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.

• Deputise for the General Manager.

• Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme