Total 239 job vacancies by NHS Jobs

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. The successful candidate will Share the responsibility for the assessment, resuscitation and treatment of all patients referred to the Critical Care Unit, working as part of a team with the on-call ICU consultant. Work alongside our trainees on a full shift rota. This is a full shift rota and the successful candidate will be required to be resident in the hospital during the working hours allocated to them on the rota Share the responsibility for direct clinical supervision and teaching of the trainee staff, nurses and medical students. Assist in the provision and development of a safe, effective and efficient critical care service and support the Trust in its aim to provide the best possible care to patients. Carry out all duties at the highest possible standard taking responsibility for individual patients in their care. Comply with Trust Health and Safety policies and employ the basic principles of infection control practice to maintain a safe and healthy environment for patients, visitors and staff. Maintain good electronic clinical records and effective working relationships with medical, nursing and allied healthcare professionals on the critical care team. Take an active role in the departmental clinical governance activityApplicants must be eligible for full registration with the GMC at time of appointment and hold a current licence to practise. Post-graduate examination qualifications are desirable, but by no means essential. This post is not recognised for training by the Postgraduate Dean, Faculty of Intensive Care Medicine or by the Royal College of Anaesthetists, although the unit itself is. This post is full-time and is covered by the Medical and Dental Staff Terms and Conditions of Service. The National Hospital for Neurology and Neurosurgery provides neurological and neurosurgical services on a regional, national and international basis. The neuroscience critical care unit is a 28 bedded unit with approximately 850-950 admissions a year of which 35-40% are planned elective admissions. We provide care for neurology, acute stroke and neurosurgical patients, in one of the largest dedicated neurocritical care facilities in the UK. There is excellent senior support 24/7 for the unit, with two daily ward rounds by ICU consultants and a dedicated anaesthetic registrar to help with airway management, line placement and training, and other out-of-hours intensive care issues. There are opportunities to be involved with teaching, MDT simulation sessions, clinical governance and quality improvement projects to strengthen portfolios for applications for training posts, as well as developing technical skills and competencies in Intensive Care Medicine. The successful applicant will join a team of 17 doctors, including HEE trainees from various specialities (ICM, IMT and neurosurgery), Clinical Fellows (ST1+), CESR ICM fellows and senior neuroanaesthesia fellows (ST5+) as part of an EWTD compliant full shift rota. This post is a remunerated as a locally employed doctor in line with the 2016 terms and conditions of service. There are weekly MDT neurocritical care meetings to discuss patients with neurologists, neurosurgeons, clinical psychologists and AHP. The monthly M&M meetings include interesting learning cases where decision making, and ethical dilemmas are discussed. There is a formal weekly educational programme, consisting of consultant/senior delivered teaching, journal club, as well as informal bedside teaching, tea trolley teaching, in situ MDT simulation and a CVC simulation course for the junior clinical fellows. Some of the consultants are POCUS accredited and can mentor FUSIC heart, lung and transcranial ultrasound. You will be allocated an Educational Supervisor to enable regular appraisal and support in the development of a learning plan and portfolio.

Parkside Medical Practice is a dynamic, friendly Practice offering an exciting opportunity for an experienced, enthusiastic and highly motivated, flexible and pro-active Health Care Support Worker to join our innovative and progressive team. Main duties of the job Assisting GPs with clinical admin i.e., Processing referrals for further care, reviewing clinical documents and correspondance from other healthcare organisations. New patient health checks NHS Health Checks Chaperoning duties Home visits to patients Processing and management of laboratory samples requested by GPs/Nurses Sterilising, cleansing and maintenance of surgical equipment Vaccine/cold chain storage, monitoring and recording Surgical equipment and vaccine re-stocking and stock rotation Clearing and re-stocking consulting rooms Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations Assisting in the assessment and surveillance of patients health and well-being Helping to raise awareness of health and well-being and how it can be promoted. Assisting with the collection and collation of data on needs related to health and well-being.CONFIDENTIALITY: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data HEALTH & SAFETY: The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to Practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training Routine management of own team / team areas, and maintenance of work space standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments EQUALITY AND DIVERSITY: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. PERSONAL/PROFESSIONAL DEVELOPMENT: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work QUALITY: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources COMMUNICATION: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Qualifications Essential GCSE Grade A to C in English and Maths Desirable Qualified NVQ level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Tier 2 (UK Health and Care worker visa) Sponsorship Available

The National Hospital for Neurology and Neurosurgery provides neurological and neurosurgical services on a regional, national and international basis. The neuroscience critical care unit is a 28 bedded unit with approximately 850-950 admissions a year of which 35-40% are planned elective admissions. We provide care for neurology, acute stroke and neurosurgical patients, in one of the largest dedicated neurocritical care facilities in the UK. There is excellent senior support 24/7 for the unit, with two daily ward rounds by ICU consultants and a dedicated anaesthetic registrar to help with airway management, line placement and training, and other out-of-hours intensive care issues. There are opportunities to be involved with teaching, MDT simulation sessions, clinical governance and quality improvement projects to strengthen portfolios for applications for training posts, as well as developing technical skills and competencies in Intensive Care Medicine. The successful applicant will join a team of 17 doctors, including HEE trainees from various specialities (ICM, IMT and neurosurgery), Clinical Fellows (ST1+), CESR ICM fellows and senior neuroanaesthesia fellows (ST5+) as part of an EWTD compliant full shift rota. This post is a remunerated as a locally employed doctor in line with the 2016 terms and conditions of service. There are weekly MDT neurocritical care meetings to discuss patients with neurologists, neurosurgeons, clinical psychologists and AHP. The monthly M&M meetings include interesting learning cases where decision making, and ethical dilemmas are discussed. There is a formal weekly educational programme, consisting of consultant/senior delivered teaching, journal club, as well as informal bedside teaching, tea trolley teaching, in situ MDT simulation and a CVC simulation course for the junior clinical fellows. Some of the consultants are POCUS accredited and can mentor FUSIC heart, lung and transcranial ultrasound. You will be allocated an Educational Supervisor to enable regular appraisal and support in the development of a learning plan and portfolio. The successful candidate will Share the responsibility for the assessment, resuscitation and treatment of all patients referred to the Critical Care Unit, working as part of a team with the on-call ICU consultant. Work alongside our trainees on a full shift rota. This is a full shift rota and the successful candidate will be required to be resident in the hospital during the working hours allocated to them on the rota Share the responsibility for direct clinical supervision and teaching of the trainee staff, nurses and medical students. Assist in the provision and development of a safe, effective and efficient critical care service and support the Trust in its aim to provide the best possible care to patients. Carry out all duties at the highest possible standard taking responsibility for individual patients in their care. Comply with Trust Health and Safety policies and employ the basic principles of infection control practice to maintain a safe and healthy environment for patients, visitors and staff. Maintain good electronic clinical records and effective working relationships with medical, nursing and allied healthcare professionals on the critical care team. Take an active role in the departmental clinical governance activityApplicants must be eligible for full registration with the GMC at time of appointment and hold a current licence to practise. Post-graduate examination qualifications are desirable, but by no means essential. This post is not recognised for training by the Postgraduate Dean, Faculty of Intensive Care Medicine or by the Royal College of Anaesthetists, although the unit itself is. This post is full-time and is covered by the Medical and Dental Staff Terms and Conditions of Service. For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description. Come and bea part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! :University College London Hospitals NHS Foundation Trust *In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! :University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. Please ensure you regularly check the email account (including junk/spam boxes) from which you apply as we willuse this to contact you regarding your application.Only those applicants who demonstrate clearly how they meet our essential and desirable person specification will be shortlisted for interview.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

ABOUT THE ROLEAs a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 8765

ABOUT THE ROLEAs a Regional Senior Care Assistant with Barchester care homes, you'll deliver warm, empathetic and respectful care and support across a 20-mile radius to help our residents get the most out of life. On a practical level, you can expect to monitor the delivery of care when on duty, contribute to the person-centred care planning process for each resident and record observations on things like temperature and blood pressure amongst a range of other important tasks. The role of Regional Care Assistant is very varied and also involves providing support and companionship. It's vital for us that every resident enjoys meaningful one-to-one time with our carers, every single shift. ABOUT YOUA background in care is important for the role of Regional Senior Care Assistant, and you'll need a good understanding of elderly care. A Level 2 NVQ in Health & Social Care is essential with a view to complete an NVQ 3, a good understanding of the wider healthcare industry is required. Ideally, you'll also have a C or above in GCSE English and Maths. Dedicated and compassionate, your passion for people means you'll go above and beyond to support the wellbeing of residents. Because you'll be travelling across the area, you'll either need your own car or ready access to one. We'll cover your mileage when you travel over five miles from your main home, and if you're on duty at the time of an inspection and we achieve a Good' rating, you'll qualify for a bonus. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your care experience and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us, which is why the role of Bank Kitchen Assistant is so important. Providing cover for any planned or unplanned absences, you'll help to produce meals and create a fulfilling dining experience for every resident. You'll be an asset to your colleagues and your impact will reach beyond the kitchen too. There'll be plenty of opportunities for you to get to know our residents and enhance their hospitality experience. ABOUT YOUWhen you join us as a Bank Kitchen Assistant, you'll play a crucial role in the success of your care home. That's why we're looking for someone who's committed to maintaining the highest standards in the kitchen and during the food preparation process. You should be reliable, considerate and caring in your approach, and flexible when it comes to your work patterns. Formal qualifications aren't necessary, although any similar experience gained in a commercial or care setting would be useful. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take catering seriously and even run a fiercely-contested annual Barchester Hospitality Awards. If you do well in this role it could lead to a permanent one. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 8765

ABOUT THE ROLEAs a Regional Senior Care Assistant with Barchester care homes, you'll deliver warm, empathetic and respectful care and support across a 20-mile radius to help our residents get the most out of life. On a practical level, you can expect to monitor the delivery of care when on duty, contribute to the person-centred care planning process for each resident and record observations on things like temperature and blood pressure amongst a range of other important tasks. The role of Regional Care Assistant is very varied and also involves providing support and companionship. It's vital for us that every resident enjoys meaningful one-to-one time with our carers, every single shift. ABOUT YOUA background in care is important for the role of Regional Senior Care Assistant, and you'll need a good understanding of elderly care. A Level 2 NVQ in Health & Social Care is essential with a view to complete an NVQ 3, a good understanding of the wider healthcare industry is required. Ideally, you'll also have a C or above in GCSE English and Maths. Dedicated and compassionate, your passion for people means you'll go above and beyond to support the wellbeing of residents. Because you'll be travelling across the area, you'll either need your own car or ready access to one. We'll cover your mileage when you travel over five miles from your main home, and if you're on duty at the time of an inspection and we achieve a Good' rating, you'll qualify for a bonus. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your care experience and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

JOB DESCRIPTION JOB TITLE: RECEPTIONIST/ADMINISTRATOR REPORTS TO: Practice Manager & Assistant Manager HOURS: To be confirmed This Practice aims to provide a high quality of care for its patients, and to promote a rewarding and enjoyable working environment. This requires staff to have respect for patients and each other, to maintain patient confidentiality, to be flexible, reliable and to work co-operatively as a team. The main responsibilities of the post are outlined below for guidance, this list is not exhaustive. Staff need to have a flexible attitude and be able to adapt to any changes that may occur. Job Summary: The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. This is not an exhausted list and duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with Practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Provision of refreshments for staff and visitors as required. Keeping the reception area tidy and free from obstructions and clutter Assist clinicians with chaperone duties following chaperone training completion Adhere to Practice chaperone policy when assisting as above Adhere to Practice Policies and Procedures and Employee Handbook conditions Attend COMET training afternoon on the last Thursday of each month for mandatory training Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Applications must be willing /able to comply with the GDPR and New Data Protection Act which came into force on 25th May 2018 Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Post holder must have a satisfactory DBS Clearance upon appointment and must disclose any incidents thereafter immediately Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. The Practice expect all staff to participate in regular training; this will be linked to CMCCG requirements and have a bearing on future salary increases. Staff are expected to attend regular Practice meetings as well as Comet training days. Active participation is welcomed and encouraged. A constructive process of appraisal is carried out regularly with each member of staff. Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

DUTIES AND RESPONSIBILITIES Planning and Service delivery Co-ordinate and over-see the booking of non-emergency patient transport for patients to and from The Christie Be able to work multi computer systems for example NWAS, WMAS (PTS Providers), taxi docket database, google maps, and the Trust Medway PAS system. Plan and schedule volunteer drivers workloads Maintain an electronic database of volunteer drivers work and taxi bookings. Use own judgment to liaise with clinical staff regarding patient queries and the delivery of drugs, clinic bags and medical equipment in line with standard operating procedures (SOPs) etc. Understand and apply medical terminology, hence ensuring the correct vehicle is allocated to deliver the patient to their destination. Constantly review planned journeys to optimise routes. Demonstrate good geographical knowledge for best cost efficiency. Ensure all non-patient transport is accurately recorded in the transport data base. Prioritise and manage own workload to meet patients needs Work independently at times To work to tight deadlines, reorganising schedules in own workload in order to achieve these deadlines. Be the first point of contact for administration decisions on patient transport bookings. Conduct and participate in regular surveys. Provide assistance to other members of staff when problems or delays occur in transportation arrangements for patients, seeking guidance from the Support Manager where appropriate. Cooperate with colleagues to achieve the most effective operation for daily workloads. Financial Management & Business Planning Provide volunteer drivers with invoices for each part of their journey. Ensure where appropriate budget cost codes have been provided by relevant services. Human Resources Management Follow all relevant policy and legislation in relation to non-emergency patient transport including standing operating procedures relating to the service Communication Skills Develop positive and working relationships with managerial, non-clinical and clinical staff across the Trust. To work as part of a team, to communicate effectively on a daily basis with all calibre of staff, and the general public. Provide advice and guidance to patients in relation to their transport bookings whether it be face-face, telephone queries or via email. Show compassion and understanding when exposed to destressing / emotional and unpleasant circumstances, taking personal action to resolve patient issues / concerns in the first instance and where appropriate escalating to the Support Manager Communicate sensitive information in a diplomatic manner with departments both internally and externally. Where relevant to assist the support or senior management in the collation of information relating to investigations, complaints, datix incidents relevant to area of work. Patient Care Assisting with supporting patients health needs Maintain cleanliness in the work environment, ensuring a clean and safe environment for patients, adhering to infection prevention control policies and guidance in line with Trust health and safety policies. Be responsible for self and others through identifying risks and undertaking work activities in a safe manner. Actively support and assist in alleviating distress and anxiety of patients or carers, consistent with their personal beliefs and preferences Assist in refreshment service as required in line with Trust hygiene and food handling policy. Assist patients in their mobility requirements, help move and position appropriately to maximise their physical comfort utilising equipment as directed by the multi professional team. Assist, direct and escort patients/visitors where and when appropriate. Assisting patients in gaining access to, and in the use of, appropriate toilet facilities Undertake the christie care certificate. Basic observations and escalate where appropriate (training to be provided) Working Conditions Be available to plan and organise work flexibly on a shift pattern between the hours of 8am and 9pm (this may include a Saturday morning shift on a rota basis) Teaching/Training Attends all relevant mandatory training courses Maintains own personal development Train new members of staff in the day-to-day processes of the hospital transport service