Total 14 job vacancies by NHS Jobs

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.

You can find further details about the job, and the main responsibilities in the attached Job Description and other supporting documents.

1. Handling all incoming calls to the practice ensuring appointments are allocated in line with Practice protocols. 2. Act as Care Navigator, signposting patients to appropriate services. 3. Carry out administration duties. 4. Act as first point of contact for patients compliments and complaints, resolving issues where possible to prevent escalation to formal processes. 5. Maintain a welcoming reception and waiting area environment. 6. Provide initial support to patients accessing the practice. 7. Support clinicians in liaising with patients regarding appointments and general enquiries. 8. Liaise with other healthcare providers to support patient care.

You will have excellent communication skills both oral and written and be able to communicate effectively with the public and work colleagues . You will be IT literate with knowledge of Microsoft Office applications. The ability to organise and plan your workload is essential. Willingness to complete any training to fulfill the role is essential. We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification. Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.

To provide comprehensive administrative support for the general practice and to act as focal point for patients and staff. To receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone. Facilitate effective communication between patients and members of the healthcare community. Handle patient complaints in accordance with practice protocols. To provide an efficient and accurate support to the secretarial team, clinicians & patients. Key Responsibilities To respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled. To ensure that telephones are at all times answered promptly and politely at all times, accurate messages taken and calls passed to the appropriate person as necessary, supplying information as required in a timely fashion. To ensure that scanning, filing, record keeping and distribution of documents are undertaken efficiently and promptly. To ensure that the waiting area and leaflet stands are at all times kept tidy and leaflets are re-stocked or removed as required and to check and put away deliveries of stock as required. Use the surgery computer system for appointments, patient data, repeat prescriptions and other patient related tasks. Greet patients and log arrival on the computer/show patients how to use the automated booking in service. Collect any necessary information from the patient for their consultation, deal with any enquiries and provide any information the patient may need. To send out recall letters for chronic disease quality marker clinics in line with requirements of the GP Contract. Record requests for house calls, ensuring accurate details are taken and print off visit summary. To frank mail and prepare for posting on a daily basis and deal with including incoming mail as required, including date stamping. To file all correspondence in appropriate files on a daily basis. To prepare acute/repeat prescriptions for GP signature, ensuring at all times the correct name, address and date of birth of the patient. To assist with new patient registrations together with inputting their necessary data onto computer and making up new files/amalgamating and process amendments to patient records. To book interpreters as and when required for patients and advise whether or not request has been completed. To ensure the prompt return of files on a weekly basis to Business Service Organisation (BSO), ensuring that a printed summary/scanned images are included before returning patient files to BSO. (CCG currently). To carryout routine daily backups of computer system. To advise patients of relevant charges for private services, accept payment and issue receipts if necessary. To photocopy and fax information when required, ensuring photocopying is kept up to date at all times. To cover duties of absent members of staff as and when required including cover during tea/lunch breaks at reception as and when required. To send out DNA letters to patients. To act as chaperone when requested and print off smear forms for the patient/check patient specific directives (PSD). To attend staff meetings as required and participate fully in annual staff appraisal. Any other clerical/reception duties as deemed appropriate and requested by senior receptionists or line managers. To be flexible in the workplace in terms of hours worked as and when the need arises and be prepared to work across sites. To operate start and end of day procedures in line with practice policy and ensure premises are prepared for staff to receive patients and also secured after use. To provide an efficient audio/copy typing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals and liaising with organisations relating to patient matters in an accurate and quality manner.

1. Handling all incoming calls to the practice ensuring appointments are allocated in line with Practice protocols. 2. Act as Care Navigator, signposting patients to appropriate services. 3. Carry out administration duties. 4. Act as first point of contact for patients compliments and complaints, resolving issues where possible to prevent escalation to formal processes. 5. Maintain a welcoming reception and waiting area environment. 6. Provide initial support to patients accessing the practice. 7. Support clinicians in liaising with patients regarding appointments and general enquiries. 8. Liaise with other healthcare providers to support patient care.

We are looking for a confident Day Support Worker with a passion for delivering outstanding care.Please note applicants must be a car driver due to location of the home. Youll be working 42hours a week, 12 hour shifts from07.45 - 19.45 on a 2 week rolling rota, making a positive difference to the lives of the people in our care at Broughton House. Broughton House is a 29 bed specialist residential service for adults with severe learning disabilities, autism and behaviours that challenge. We aim to provide a safe, comfortable and effective care environment for those in our care, promoting independence and community integration. At Cygnet, our perks go way beyond pension schemes and excellent professional development. Youll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work. Apply now to enjoy excellent career prospects whilereaping the rewards of making a difference to others every day. Your day-to-day Offer enhanced care with a flexible learning approach for all the people in our care Provide guidance & encouragement through physical & emotional support Learn about individuals specific needs & provide help in the most appropriate way Assist with medical & welfare needs Report on medical & welfare needs as required Safeguard Maintain a safe, clean environment for all Why Cygnet? Well offer you Opportunities for further learning with our excellent apprenticeship scheme Flexible working with the opportunity for overtime Regular coaching & appraisal Expert supervision & peer support Employee discount savings & Cycle to Work scheme Recruitment referrals You are Genuinely driven with a desire to make a real difference in peoples lives An excellent communicator & a good team player Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment Passionate about empowering & supporting service user independence Successful candidates will be required to undergo an enhanced DBS check. Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role youll have the chance to make a real impact on patients, service users & their families.

Reporting Relationships Responsible to: Business Support Manager About Darwin Medical Practice Darwin Medical Practice provides services from Greenwood Health Centre, Lichfield Road, St Chads Health Centre, Dimbles Lane, Lichfield, and 29-31 High Street, Chasetown, Burntwood. Our aim is to deliver a high quality service which will benefit our patients. With a large team working together we will maintain and improve the quality of care with the sharing of expertise and skills, this will enable patients to have more choice. We have a coordinated approach, developing our teams to support patients with long term and complex conditions. We value our relationship with our patients and have an active Patient Participation Group to help us deliver the best service possible. Let us help patients live a full and active life. Teams: The following teams make up Darwin Medical Practice Business support Clinical staff including GPs and Partners Secretaries Management Reception Admin Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures and maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Job Purpose The role of the Management Support Administrator is to support the management team to ensure compliance with premises maintenance, Information Governance and health and safety across the practice. Principal Accountabilities To support with ensuring timely completion of the annual Information Governance Toolkit. To support the Business Support Manager regarding information governance processes within the practice, ensuring compliance with national and NHS regulations. Provide support to practice staff on ensuring compliance with information governance. To be responsible on a day-to-day basis for premises maintenance and servicing requirements, ensuring that the practice is compliant with all servicing regulations. To be the main contact for any contractors attending the premises. To be responsible for the maintenance and monitoring of asset registers, ensuring compliance with servicing regulations. To support the management team with health and safety within the practice, ensuring adherence to national regulations and supporting with audits, assessments and implementation of changes within the practice. To ensure a safe working environment by completing annual health & safety risk assessments and providing advice and guidance as necessary. To ensure a safe working environment by completing annual fire safety risk assessments and providing advice and guidance as necessary. To support the management team with projects, including information gathering, production of reports and statistical summaries. Any other duties as required, commensurate with the grade. The Practice is open from 8.00am until 6.30pm, with regular extended hours surgeries. This role will have fixed working hours but all staff are expected to support the practice by working flexibly in exceptional circumstances, according to the needs of the service. The contents of this job description and person specification will be reviewed on an annual basis in line with the practice training and development review policy.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification. Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification. Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification. Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

You will have excellent communication skills both oral and written and be able to communicate effectively with the public and work colleagues . You will be IT literate with knowledge of Microsoft Office applications. The ability to organise and plan your workload is essential. Willingness to complete any training to fulfill the role is essential. We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.