Total 7 job vacancies by NHS Arden and GEM Commissioning Support Unit

The post is to act as a Solution Assurance Tester for Arden and Greater East Midlands CSU (AGEM CSU). The role is key in supporting the management and development of a major national application.
As a member of the software engineering division, you will assist in assessing software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches. The role will ensure that all products, applications and systems work correctly.

• Evaluate, analyse, and interpret highly complex information and requirements to inform the design and development of system deliverables.
• Applying specialist knowledge, to define and create functional tests using well structured-maintainable code.
• The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders. This includes the CQRS technical development team, management team, NHSE/I and other key customers.
• As a Solution Assurance Tester, you will be required to attend daily agile
development stand-up meetings, participate in relevant internal and external working meetings and provide information on testing outcomes and expertise.
• Provide and receive highly complex information and communicate results via test packs and through sprint demo requirements. In addition, communicate a range of assurance issues which can be complex and tailor these to the required audience.
• Design, develop and deliver creative and innovative approaches to execute test plans and test specification based on a variety of documents that outline both functional and non-functional requirements.

We are a multi award-winning organisation that has achieved the prestigiousInvestors in People Gold Awardfor ‘We invest in people’ and ‘We invest in wellbeing’ and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.

We reward the hard work and commitment of our people with the following benefits:
• A competitive salary with annual pay reviews
• A generous annual leave entitlement starting at 27 days
• Membership of the NHS Pension Scheme
• Flexible working and family friendly policies, including enhanced parental leave and pay
• A wide range of in-house and external learning and development opportunities
• Access to salary sacrifice and discount schemes
• Access to employee assistance and occupational health services.

To act as Solution Assurance Tester for Arden and Greater East Midlands CSU (AGEM
CSU), supporting application specifications and developing the required knowledge to
support an Oracle Database infrastructure.
As a Solution Assurance Tester, you will be expected to:
• Evaluate, analyse, and interpret highly complex information and requirements to
inform the design and development of system deliverables.
• Applying specialist knowledge, to define and create functional tests using well
structured-maintainable code.
• The post holder will be required to maintain constructive relationships with a broad
range of internal and external stakeholders. This includes the CQRS technical
development team, management team, NHSE/I and other key customers.
• As a Solution Assurance Tester, you will be required to attend daily agile
development stand-up meetings, participate in relevant internal and external working
meetings and provide information on testing outcomes and expertise.
• Provide and receive highly complex information and communicate results via test
packs and through sprint demo requirements. In addition, communicate a range of
assurance issues which can be complex and tailor these to the required audience.
• Design, develop and deliver creative and innovative approaches to execute test
plans and test specification based on a variety of documents that outline both
functional and non-functional requirements.
• Contribute to the review and development of an integrated approach to solution
assurance and support the annual CQRS process assurance audit through collation
of evidence.
• Proactively engaging in conversations to support the on-going development and
maintenance of your own skills and knowledge,
• Implementing standards and policies, pro-actively identifying and proposing
improvements or enhancements to meet changing
• Planning work of own and other team members to achieve agreed objectives,
prioritising multiple and sometimes conflicting deliverables, escalating as appropriate,
any issues which may impact deadlines
• Analyse user stories and/use cases/requirements for validity and feasibility
collaborating closely with other team members and departments
• Execute all levels of testing (System, Integration, and Regression) and develop
automation/test scripts when needed
• Detect and track software defects and inconsistencies and provide timely solutions.
Apply quality engineering principals throughout the Agile product lifecycle
• Create logs to document testing phases and defects reporting bugs and errors to
development teams. Help troubleshoot issues
V2 07/13
• Design and implement test plans to highly complex requirements provided by NHSE/I
and primary care specifications and lead all testing requirements within the CQRS
system.
• Contribute to the development of solution assurance strategies and the development
and implementation of improvement programmes in accordance with the CSU
• Supporting the Senior Assurance Tester monitor CCN commercials to ensure
budgetary compliance and opportunities for efficiencies within the assurance
process. Attend impact assessment planning meetings to support the management
of resource costs and budget for the testing team.


This advert closes on Monday 5 Aug 2024

Proud member of the Disability Confident employer scheme

The post is to act as a Principal Business Analyst for the Systems, Application and Reporting Team.

This role has several functions in two key areas: BI Development and Business analysis.

The role is key in supporting the management and development of new applications, supporting the specification process, helping to problem solve project issues. Where necessary, the role is also key in providing support for data management development and developing reports that support new systems delivery.

The postholder will maintain constructive relationships with a broad range of internal and external stakeholders.

Develop systems specifications with customers that lead to the development of new systems or enhance existing systems.

To interact with the business stakeholders and subject matter experts in order to understand their requirements

To interact with system architects and developers to ensure the system is properly implemented

To be involved in the design or modification of business systems or IT systems both for internal and external CSU Customers

Present information and issues, explaining highly complex issues to a wide range of internal and external stakeholders.

Prioritising business intelligence development activities, involving in negotiations around requirement specifications, effort estimations, Product release planning both with customers and other Project Team Members.

Arden & GEM is one of the largest Commissioning Support Units in the country. Our customers include more than 60 Clinical Commissioning Groups (CCG), NHS England, local authorities, and a range of care providers.

With offices throughout the Midlands, North West and South East we cover a core geographic patch that extends to Greater Manchester in the north and Essex in the south. Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.

The SART Team provide reliable, consistent, and responsive solutions for various clients. We support best practice for Technology, Security, Resilience, and Information Governance.

By working with our team:
• We will provide you with the opportunity to work on a continuous stream of new and exciting developments
• We will provide an opportunity to develop your skills
• To act as the Principal Business Analyst to the Systems, Applications and Reporting Team
• The postholder will be required to maintain constructive relationships with a broad range of internal and external stakeholders
• Participate in relevant internal and external working groups/projects, services and initiatives to provide information and analytical advice and expertise.
• To develop systems specifications with customers that lead to the development of new systems or enhance existing systems
• To interact with the business stakeholders and subject matter experts in order to understand their requirements
• To interact with system architects and developers to ensure the system is properly implemented
• To be involved in the design or modification of business systems or IT systems both for internal and external CSU Customers
• To help test systems and create system documentation and user manuals
• To deputise for the Systems and Reporting Lead at meetings with customers both internally and externally to AGEM CSU
• Present information and issues, explaining highly complex issues to a wide range of internal and external stakeholders
• Should be proficient with Microsoft SQL Server Technology and Kimball Data Warehousing Design Methodologies.
• Should keep up to date with latest versions and features of SQL server and other appropriate Microsoft Technology Stack
• Prioritising business intelligence development activities, involving in negotiations around requirement specifications, effort estimations, Product release planning both with customers and other Project Team Members
• Take ownership for completion of development activities as determined during Project Planning Phase and highlight any risks / impediments for timely delivery to Project/Programme Managers
• To design and develop Datawarehouse and Business Intelligence code across database engine, SSIS, SSAS, SSRS. Should be proficient in TSQL
• Knowledge on Microsoft.Net technology and Programming (C#, VB.Net) is desirable
• To be available as Tier-3 support to resolve any incidents/bugs during business hours, which may extend to out of hours during the day depending on the urgency
• Should be prepared to work during after hours and weekends to execute/support in any disaster recovery, migration or system change activities which need to be carried outside business hours. This will be pre-planned and compensation day-off can be arranged with the manager/project lead.
• To read and understand complex technical specification material so that these can be further developed into specifications for design and development.
• To work in a matrix environment with other teams within the CSU to ensure that technologies integrate, and that data is delivered in a usable and timely manner
• Be available to undertake any specific training arranged by the Organisation to support development work
• To provide support on established products to end-users
• To develop protocols to ensure that database integrity is paramount in systems development, so a consistent view on activity and finance is available, accessible within a defined time period.
• To ensure that all products are thoroughly tested before final release to the end user.
• To work autonomously, guided by national policy, regulations or guidance – in particular referring to Data Set Change Notices (DSCNs). To advise customer organisations on the interpretation and impact of policies and initiatives.
• Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.
• Provide oversight and monitoring of all aspects of delegated team budgets
• Evaluate projects/functions within identified portfolio for delivery against financial recovery/savings plans through providing sophisticated, high quality project analysis.
• Take a lead in the co-ordination of training, development, and recruitment activity across the Team
• Manage staff, undertaking appraisals, recruitment including progressing any disciplinary or capability issues, as necessary.
• The post holder is required to comply with and actively promote the organisation’s equal opportunities policy
• This job description is not exhaustive but is intended to outline the main roles and responsibilities of the post holder. The job holder will be required to carry out any other duties as may reasonably be required by their line manager.
•


This advert closes on Tuesday 23 Jul 2024

Proud member of the Disability Confident employer scheme

We are looking for a talented Service Management Analyst to join the Systems, Applications and Reporting team within the Business Intelligence function, Data & Systems; someone who has a drive and passion in delivering an exemplar service. We are seeking a dedicated and skilled Service Management Analyst to join our dynamic team and help us achieve our mission.



To deliver an effective and competent level of Service Management and Service Desk support for multiple systems and applications and consistently deliver a user focused service which promotes excellent customer service and effective working relationships.

The post holder willoversee all aspects of the incident management process, from evaluation to resolution. A Service Management Analyst analyses all issues and helps to design ways and implement changes to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and develop solutions.

We are a multi award-winning organisation that has achieved the prestigiousInvestors in People Gold Awardfor ‘We invest in people’ and ‘We invest in wellbeing’ and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.

We reward the hard work and commitment of our people with the following benefits:
• A competitive salary with annual pay reviews
• A generous annual leave entitlement starting at 27 days
• Membership of the NHS Pension Scheme
• Flexible working and family friendly policies, including enhanced parental leave and pay
• A wide range of in-house and external learning and development opportunities
• Access to salary sacrifice and discount schemes
• Access to employee assistance and occupational health services.
• Incident Management – ensure incidents are managed in line with ITIL principles, monitoring SLAs, impact, and escalating where required.
• Major Incident Management – end to end management of major incident, including:• Creating post incident reports
• Communicating with the Service Desk
• Chairing calls with relevant stakeholders to reach a quick resolution
• Conducting post incident reviews and coordinating root cause analysis
• ITSM support to the Service Desk – guidance and support on incident management and request fulfilment.
• Process Design – design work processes and processes flows to support the management of the services end to end (Service Desk, Incident, Problem, Major Incident, Operational BAU etc.)
• Stakeholder Engagement & Jeopardy Management
• Problem Management
• Event Management
• Knowledge Management and Knowledge Transfer – the service management team will be closely engaged with the product teams, dev, and resolver teams and ensure the Service Desk have all required knowledge to support the services


This advert closes on Thursday 18 Jul 2024

Proud member of the Disability Confident employer scheme

We are looking for someone who is highly motivated and who can make a high impact to our Service Desk. We are lucky that we have very competent staff already in place but now require an Operational Service Desk manager to provide Service management support till end of March 2025.

The Operational Service Desk manager will act as a main lead for the SART (Systems, Application and Reporting) Service Desk managing a multi-skilled team with geographical challenges and will work as part of the management team within the service alongside the Head of Systems, Business Analyst Lead, Reporting Solutions Architect and Senior Team Managers.

This role will be expected to devise, operate and manage within Service Level Agreements/Operational Level Agreement standards expected by customers for the Service Desk function and deliver against the ITIL Framework.

The Operational Service Desk manager will aim to:
• Foster a culture of continuous improvement by reviewing service performance, soliciting feedback from stakeholders, and identifying opportunities for optimisation.
• Implement service improvement initiatives to enhance service quality and efficiency over time
• Provide stakeholders with visibility into service performance, adherence to SLAs, and overall service health
• Review effectiveness of practices and make adjustments as needed based on changing business requirements, technology advancements, and feedback from stakeholders.



As the Operational Service Desk Manager, you will:
• Manage the Service desk team and provide leadership to the Service Desk team from both a technical escalation point for direct reports and a management escalation point for strategic and operational decisions.
• Be responsible for oversight of Problem management, developing processes/Standard Operation Procedures to manage customer expectation in the investigation, communication and resolution.
• Have oversight of customer complaints/queries and identify and implement operational improvements within the team and service.
• Manage the end to end management of major incidents including overseeing the creation of post incident reports, communication with stakeholders to reach a resolution and conducting post incident reviews
• Able to co-ordinate root cause analysis
• Responsible for Change management
• Responsible for Release management
• Provide Service Level management and reporting
• Continuous Service Improvements with proactive identification of service improvements
• Design robust incident and problem management processes to quickly identify, prioritize, and resolve service disruption and underlying issues

We are a multi award-winning organisation that has achieved the prestigiousInvestors in People Gold Awardfor ‘We invest in people’ and ‘We invest in wellbeing’ and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.

We reward the hard work and commitment of our people with the following benefits:
• A competitive salary with annual pay reviews
• A generous annual leave entitlement starting at 27 days
• Membership of the NHS Pension Scheme
• Flexible working and family friendly policies, including enhanced parental leave and pay
• A wide range of in-house and external learning and development opportunities
• Access to salary sacrifice and discount schemes
• Access to employee assistance and occupational health services.

Only applicants with the right to work in the UK need apply.

Full vacancy details can be found in the attached Job Description / Person Specification.

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.


This advert closes on Tuesday 2 Jul 2024

Proud member of the Disability Confident employer scheme

We are looking for someone who is highly motivated and who can make a high impact to our Service Desk. We are lucky that we have very competent staff already in place but now require an Operational Service Desk manager to provide maternity cover for 12 months.

The Operational Service Desk manager will act as a main lead for the SART (Systems, Application and Reporting) Service Desk managing a multi-skilled team with geographical challenges and will work as part of the management team within the service alongside the Head of Systems, Business Analyst Lead, Reporting Solutions Architect and Senior Team Managers.

This role will be expected to devise, operate and manage within Service Level Agreements/Operational Level Agreement standards expected by customers for the Service Desk function.

The role is expected to work across all stages of Service Lifecycle:
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement





As the Operational Service Desk Manager, you will:
• Manage the Service desk team and provide leadership to the Service Desk team from both a technical escalation point for direct reports and a management escalation point for strategic and operational decisions.
• Be responsible for oversight of Problem management, developing processes/Standard Operation Procedures to manage customer expectation in the investigation, communication and resolution.
• Have oversight of customer complaints/queries and identify and implement operational improvements within the team and service.
• Ensure a high quality service in every aspect of the service
• Be responsible for the audit and monitoring of Standard Operation Procedures, User Guides, identifying service improvements to improve quality and the attainment of KPIs.

We are a multi award-winning organisation that has achieved the prestigiousInvestors in People Gold Awardfor ‘We invest in people’ and ‘We invest in wellbeing’ and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.

We reward the hard work and commitment of our people with the following benefits:
• A competitive salary with annual pay reviews
• A generous annual leave entitlement starting at 27 days
• Membership of the NHS Pension Scheme
• Flexible working and family friendly policies, including enhanced parental leave and pay
• A wide range of in-house and external learning and development opportunities
• Access to salary sacrifice and discount schemes
• Access to employee assistance and occupational health services.

Only applicants with the right to work in the UK need apply.

Full vacancy details can be found in the attached Job Description / Person Specification.

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.


This advert closes on Tuesday 2 Jul 2024

Proud member of the Disability Confident employer scheme

We are looking for a talented Service Management Practitioner to join the Systems, Applications and Reporting team within the Business Intelligence function, Data & Systems; someone who has a drive and passion in delivering an exemplar service. We are seeking a dedicated and skilled Service Management Practitioner to join our dynamic team and help us achieve our mission.

The Service Management Practitioner is responsible for managing the daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.

The Service Management Practitioner is responsible for overseeing the day-to-day activities of Service Desk operations to ensure users and business teams receive the support they require. The Service Management Practitioner monitors operations to make sure tickets are addressed in a timely manner and serves as the Service Desk liaison to the rest of the business.

Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with other health and care organisations to design, develop and deliver better care for patients that improves health outcomes while making efficient use of resources. Regardless of function, specialism, or location, we are all united in our commitment to improving health and wellbeing for everyone.

Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.

With offices throughout the Midlands, North, West and South East we cover a core geographic patch that extends to Greater Manchester in the north and Essex in the south. Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.

We provide real value to our customers by working at scale, creating the synergies and innovation that ultimately drives improved patient outcomes and makes commissioning resources work harder.

To deliver an effective and competent level of Service Management and Service Desk support for multiple systems and applications and consistently deliver a user focused service which promotes excellent customer service and effective working relationships.

The post holder will oversee and provide support to a team consisting of Helpdesk Assistants, a Team Leader and Service Management Analysts. This will include line management, dealing with difficult situations, organising workloads and effectively managing escalations.

They will support the Service Manager and Head of Service in delivering efficient user support, ensuring that the team’s workstream is planned and managed effectively, accurately and in a timely manner.

TheService Management Practitioneris responsible for managing the daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The post holder will monitor operations to ensure KPIs and SLAs are adhered to. This will also include jeopardy management, creating incident reports, liaising with the Service Desk, chairing calls with relevant stakeholders to reach quick resolution, conducting post incident reviews.


This advert closes on Tuesday 25 Jun 2024

Proud member of the Disability Confident employer scheme

Arden & GEM CSU is searching for a talented individual to support our Application Development Team. The team’s core developments are implemented using Microsoft based technologies with the main focus being on delivering web based systems for the NHS.
The applicant will have proven experience developing .NET based web systems and should be familiar with working in the Azure Cloud.
The ideal skills will be as follows:
• ASP.Net Core
• MVC
• C#
• JavaScript
• HTML 5
• CSS
• Responsive Design
• SQL Server
• Azure Dev Ops
• Angular or React
• PowerShell
• REST API Development
• Azure
• Unit Testing
• XML

The developer should be independent and will be expected to work to the standards and policies defined by the development team.
Based in Leicester/Warwick but currently with home working arrangements, the successful candidate will form a key part of a dynamic Systems, Application and Reporting Team, delivering a high quality, responsive and efficient service, supporting customer objectives through delivery of Business Information Solutions.

The post holder will act as a senior member of the Systems, Application and Reporting Team whose purpose is to manage all aspects of developing applications for Arden & GEM Customers. Responsible for the technical design, development, and support of the SART service and associated technologies, tools, and solutions to deliver an effective service to Arden & GEM Customers.

To ensure all applications are designed and developed in accordance with specifications describing customer and internal requirements. Maintain high levels of quality through management of an assurance process working closely with other members of the team, and the wider Data and Systems Team.

To support the strategic planning of current and future technological solutions to ensure optimal performance, researching and reviewing recognised best practice and upcoming technological enhancements.

Lead, manage and provide expert advise and support to the teams including setting and prioritising work plans and objectives making best use of available resources and embedding quality throughout the service.

Why join us:
• We will provide you with the opportunity to work on a continuous stream of new and exciting developments using new and varied technologies
• We will provide a unique opportunity to develop your skills
• A chance to contribute to the way we develop software such as implementing industry standard practices using test driven development

See the Job Description and the Person Specification attached to this application for further details.


This advert closes on Tuesday 9 Apr 2024

Proud member of the Disability Confident employer scheme