Total 137 job vacancies by Jones Lang Lasalle Property Consultants Pte Ltd

Switchboard and Reservation Agent

Work Dynamics - Integrated Facilities Management

Client: Global bank

Strong knowledge of hospitality skills and ability to interact with wide range of client demands.

Accountabilities

• Assist Asst. Supervisor to to manage the day-to day Switchboard/Room Reservation Operation in a professional manner while meeting client needs.
• Need to be culturally sensitive, and perform work ethically and with integrity.
• Follow policies and procedures in order to complete tasks efficiently.
• Responds to requests for information, service, and assistance in a timely manner.
• Knowledge of procedures for booking Client Area’s meeting rooms
• Knowledge on making room bookings at Data craft Hospitality Suite System
• Ensure all Room Booking confirmation was send to User via email
• Actively support an environment that supports teamwork, co-operation & performance excellence
• To participate Department briefings and team meetings.
• Ensure Operations procedures are followed to ensure service standards are maintained
• Monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations. Report any issues or concerns back to Management.
• Pro-actively manage Client expectations ensuring that the service levels are maintained.
• Good Knowledge of the Client protocol
• Familiar with list of available basic amenities and Audio & Visual equipment
• Cross training will be provided towards Catering and Client service team all within the Hospitality group, in case down of manpower will need to support each other.

Occupancy Planning Manager

Work Dynamics - Integrated Facilities Management

• Essential Duties and Responsibilities
  Perform tracking and management of agreed space and occupancy data sets within relevant technologies
  Development of space solutions by analyzing occupancy, utilization and space data
  Manage the Tactical Occupancy Planning duties (e.g. Space Planning & Block and Stack Plans) including preparation of options/ recommendations
  Contribute Strategic planning ideas with other members of the occupancy planning team to resolve campus/building-specific forecasts, needs, concerns, and issues
  Work with FMs and PMs on projects related to moves, space audits, occupancy, vacancy, and change management
  Collaborate with project and construction teams on large, multi-phase relocations/restacks
  To ensure accurate reporting of information (using IWMS tools) and foster critical relationships between various individuals and organizations such as Department Managers and/or Administrative Assistants to collect seating assignments
  Identify proactive needs/troubleshoot deficiencies to address concerns and initiate best practices

• Additional Duties And Responsibilities
  OPM provides guidance, support the connection and best operational practices as Singapore OPM lead
  First level escalation point for Country SSM/FMs
  Review Regional Reporting processes and metrics

• Key Performance Measures
  Team Feedback (Formal & Informal)
  Timeliness & creativity used to resolve issues
  Proactive initiatives to streamline business processes
  High level of accuracy in all work output
  Delight team members with your optimism, attentiveness and aggressiveness to solve problems
  Demonstrate flexibility to support client service delivery and new tasks as needed
  Sound understanding of the Scope of Work to avoid / minimize scope creep

Sound like you? To apply you need to be:

Experience & Qualifications

• 5-7 years work experience within project management, facilities, space planning, occupancy management, or CAD/CAFM related roles
• Previous experience in space/occupancy planning at a strategic level, plus experience with interior office renovations is desirable
• AutoCAD and CAFM system experience are also highly desirable
• Strong PowerPoint and Advanced Excel skills (pivot tables, formulas, etc.)
• Bachelor's Degree in Architecture, Interior Design, Real Estate, or related field

Skills

• Excellent English written and oral communication skills
• Excellent MS Office skills and GSuite - confident with all packages, particularly PowerPoint & Excel / Slides, Trix & Docs.
• Excellent organizational skills - able to balance daily demands with driving projects that support growth
• Excellent attention to detail when maintaining documents and dealing with data
• Team player and work as ONE TEAM

Competencies

• Experience handling multiple demands and an understanding of financials
• Accurate with attention to detail and a strong work ethic
• Relationship building at all levels
• Ability to collaborate with others as well as work productively on your own.
• Proactively bring solutions to management

Behaviors

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first - Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energises other

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Facilities Manager

Work Dynamics - Integrated Facilities Management

Location: Buona Vista

Overview
The facilities lead will oversee the seamless operation of Client Singapore offices. This include both hard and soft services, and ensuring highest standards of service delivery across functions, as outlined in the Service Level Agreement. The facilities lead will optimize operational efficiency, ensuring
compliance with regulatory standards, and creating a safe and productive environment for all employees in Client.

Detailed Work scope

• Ensure seamless office operations by overseeing all hard and soft services, as well as guest’s experiences at the Front of House
• Ensure all queries are responded and rectified within an agreed Service Level Agreement (SLA)
• and quality standards.
• Provide reporting and analytics for Client, including but not limited to maintenance activities,
• inspection and incidents, generate key performance indicators and metrics, budget performance
• and variance analysis.
• Developing, managing and tracking of admin and facilities management budget. This would
• include introducing cost control measures implementation (as identified) to ensure financial
• efficiency.
• Effective vendor management to ensure seamless daily office operations and coordination
• works.
• Serve as a point of contact during emergency situations and facilitate the response efforts.
• Liaise with Building Management Office (BMO) on any initiatives, activities or rectification works
• which may impact office operations.
• Identify areas for process improvement and efficiency gains.
• Propose and implement corrective actions and enhancements to optimize performance.

Sound like you? To apply, you need to be:

• Bachelor's Degree and at least 5 years of Facilities professional experience
• Strong Facilities Technical (Mechanical and Electrical) knowledge and experience;
• Able to handle manual duties and perform regular facilities inspections;
• Pro-active, independent, able to work with minimal supervision and perform under pressure;
• Knowledge and experience in computer systems, including Microsoft Windows and Office operating systems;
• Excellent verbal and written communication skills in dealing with stakeholders from diverse backgrounds (in English)

South East Asia & ANZ, Facilities Director

What this job involves:

MAJOR RESPONSIBILITIES

Leadership / Staff Management

• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Proactively manage direct reports (5 FTEs) and act as a coach and mentor
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Client/Stakeholder Management

• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Contribute to an Account Plan which meets Client's outsourcing and JLL’s objectives for the account
• Develop and maintain a detailed understanding of Client's business and key factors influencing their requirement for our services.

Operations Management

• Ensure the delivery of all operational requirements as per the client scope of work across the APAC region
• Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the hub.
• Work with the respective site service managers, SMEs and site teams to address specific operational issues
• Support Regional Programs such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the hub/countries
• Drive Client specific programs such as technology roll-outs, benchmarking, best practices, hybrid working
• Actively work to ensure that the Hub’s financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
• Ensure data integrity of all systems across the Hub and perform audits from time to time
• Oversee and monitor SLA/KPI performance across the region and support the countries to address issues and ensure they are meeting or exceeding target scores
• Generate reports and conduct presentations such as QBR’s as per the service delivery requirements and overall account management.
• Establish consistency in the monthly reporting in each county

Procurement, Vendor and Contracts Management

• Work with the delivery teams to ensure vendors are well-managed, delivering services as per the contract
• Work with the Regional Procurement Manager to oversee all vendor contracts to ensure that they are professionally delivered at the right costs, well-monitored and re-procurement is initiated if needed and continually assessed to deliver best value to the client

Financial Management

• Assist the client and Account Director with the development of the property budgets and forecasts in accordance with the financial timetable.
• Look for opportunities to cross-sell services.
• Contract Management
• Support change control process for Regional MSA and SOWs.

Ideal Experience

• Bachelor’s degree in facilities management, building, business or other related field highly desirable
• 10+ years experience in facilities, property management, hospitality or related field in multiple countries across Asia Pacific.
• Experience in a diverse range of industries including tech sector advantageous
• Excellent verbal, written communication and presentation skills
• Able to adapt in a fast-paced working environment and versatile in meeting client's changing needs and requirements
• Proven ability to navigate ambiguity
• Strong analytical, organization and administration skills

Leadership Capabilities

• Gets It Done
• Acts decisively, making timely decisions balancing effectiveness with efficiency. Takes ownership, pushes self and others to accomplish objectives and exceed expectations
• Business First
• Focuses on our teams and our Clients, building and maintaining relationships, continuously seeking to understand the needs, perspectives and motivations of our Client
• Drives Change
• Thrives on change, anticipates and drives change to implement new ideas and ways of doing things. Agile in learning, thrives in a fast changing, high volume and often ambiguous environment
• Inspires
• Inspires and influences others by building a culture promoting JLL as an employer of choice. Asserts own ideas, persuades others to gain support and commitment. Energizes and maximizes others performance
• Thinks Big
• Problem solver who challenges the status quo and thinks ‘outside the box’. Considers the resources required and the relative costs and benefits of potential actions to choose the most appropriate option
• Other Personal Characteristics
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge the status quo
• Works well with diverse teams from various countries/cultures

REPORTING TO

Regional Operations Director

Responsible for leading the M&E team to deliver high level of Property Management services for a mixed development.

Key Responsibilities:

M&E Systems

• Responsible for the overall day-to-day maintenance and operations of M&E systems including Electrical Installation, ACMV system, Lighting, Generator Sets, AV System, Fire Protection System, Elevators & Escalators, Telecommunication, Kitchen Exhaust System, Grease Interceptor system, Wi-fi System, etc.
• Monitor and maintain the efficient and safe operation of all M&E & related systems to ensure smooth operations.
• Ensure all systems operate in accordance with the system design and operation intent.
• Develop and monitor preventive and comprehensive maintenance plan for the systems.
• Plan and procure parts & maintenance services within set budget.
• Coordinate and supervise maintenance activities to ensure contractors / vendors and technicians complete all repair and maintenance work within the required timelines and standards.
• Carry out ad-hoc project works to enhance the M&E and related systems.
• Review and approve tenant fit-out applications.
• Prepare Expense Approvals and Proposal Papers for client’s approval.
• Manage the delivery of excellent customer services consistent with the required service standards.
• Forecast, plan and prepare budget and monitor expenditure within the approved budget.
• Liaise with and ensure professional management of tenants, business partners, government agencies, vendors/ suppliers.
• Member of CERT Team.
• Prepare and submit monthly reports.
• Lead and supervise the M&E team to achieve set KPIs.
• Assist in tender process, such as prepare tender specifications, conduct site show round and do tender clarification.
• Work closely with other departments to deliver the above duties.

Sustainability

• To monitor utilities consumption and reading of building equipment and fittings for irregular consumption and take corrective measure if necessary.
• Prepare quarterly sustainability report with trending and analysis.
• Ensure Green Mark compliance and work closely with Green Mark consultant.
• Drives sustainability initiatives.

Emergency

• To lay down procedures and contact numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.
• To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.

Reporting & Budgeting

• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports and budgets.
• Attain best value for money outcomes on service contracts and facilities cost services.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant’s customer satisfaction.
• Meet standards and audit requirements.

Knowledge/Experience:

• Degree in Mechanical/ Electrical Engineering or its equivalent with at least 3 years of experience; or
• Diploma in Building Services/ Mechanical/ Electrical or its equivalent with at least 5 years of experience.
• Relevant experience in managing high rise commercial buildings or mixed developments.
• Knowledge of operation, maintenance, fit out practices and related local ordinances.
• Experience in formulating and implementing maintenance policies and procedures, project management for capital works.
• Independent with integrity, innovative, proactive and resourceful.
• Good organization, problem solving and communication (verbal and written) skills.
• Managerial experience is essential and ability to work under pressure.
• Good interpersonal skills with team player qualities to manage both internal and external stakeholders.

Attributes/Behaviours:

• Pro-active and achievement orientated.
• Flexible.
• Team player.
• Practical approach with a “can do” attitude.

As a Data Analytics Engineer, you will play a crucial role in our data initiatives by designing, developing, and maintaining robust data pipelines. You will be responsible for extracting, transforming, and loading data from various sources, including the JLL Data Warehouses, into Google Cloud environment.

JLL’s mission is to enable our teams to deliver future proof, consistent, scalable, customer centric services and experiences.

At JLL, we value what makes you unique, and we’re committed to giving you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.

As the business continues to grow, the Data Analytics Engineer role will help underpin the business transformation. It will support steering the technical ship from a data, insights and reporting perspective. It will be heavily business facing and will be highly regarded internally.

As a Data Analytics Engineer, you will play a crucial role in our data initiatives by designing, developing, and maintaining robust data pipelines. You will be responsible for extracting, transforming, and loading data from various sources, including the JLL Data Warehouses, into Google Cloud environment.

We are looking for a Data Analytics Engineer working in the Business Intelligence area:

• with hands-on experience in Business Intelligence tools and databases
• problem solver with strong analytical skills
• with experience in solutions delivery for both internal and external clients
• experience in using visualisation software like Tableau, Power BI, Google Looker Studio for development
• experience with data modelling / transformation, ETL (Extract Transform Load) development (SQL)
• Experience with data storage solutions such as BigQuery, DataBricks, SQL Server
• Experience with data analytics in cloud platforms like GCP or Azure.

Responsibilities:

• Data Ingestion: Design and implement efficient data ingestion pipelines to extract data from JLL Data Warehouse and other sources. Leverage SQL, APIs, Azure/GCP functionalities, and other relevant tools to extract, transform, and load data for analysis.
• Data Transformation: Transform and clean data to ensure data quality and consistency.
• Data Loading: Load transformed data into Google Cloud Platform (GCP)
• Data Modeling: Develop data models to support reporting and analytics.
• Data Pipeline Optimization: Monitor and optimize data pipelines for performance and reliability.
• Collaboration: Work closely with data analysts, data scientists, and business stakeholders to understand their data needs.

Requirements:

• Technical Skills: Strong proficiency in SQL, Python, and GCP data services
• Cloud Experience: Experience with cloud platforms, particularly GCP.
• Data Warehousing: Knowledge of data warehousing concepts and best practices.
• ETL/ELT: Experience with ETL/ELT processes and tools.
• Data Modeling: Ability to design and implement data models.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication Skills: Effective communication skills to collaborate with technical and non-technical stakeholders. Fluency in English is essential.

What you can expect from us:

• We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
• Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

Head of Procurement Transformation - APAC

Key Responsibilities:

Procurement Transformation Strategy:

• Develop and execute a comprehensive procurement transformation strategy for the APAC region, aligning with the global procurement vision and objectives.
• Establish clear goals and KPIs to drive procurement transformation, cost savings, and process efficiencies.
• Proactively identify opportunities for improvements in procurement operations, supplier management, and procurement tools/technologies.

Team Management and Development:

• Provide strong leadership and guidance to a small regional procurement team based in the Philippines and India.
• Set clear objectives, KPIs, and targets for the team and ensure they are aligned with the overall procurement transformation strategy.
• Foster a culture of collaboration, continuous learning, and innovation within the team.
• Coach and develop team members to enhance their skills and capabilities.

Stakeholder Management:

• Collaborate closely with stakeholders, including business leaders and senior management, to understand their procurement needs and align procurement strategies with their objectives.
• Build strong relationships with Clients and internal business partners to drive engagement, promote procurement initiatives, and establish credibility.
• Engage and negotiate with key suppliers to foster strategic partnerships and obtain favourable terms and conditions.

Procurement Excellence:

• Lead the implementation and execution of procurement best practices and standard processes throughout the APAC region.
• Drive the adoption of digital procurement technologies and tools to enhance efficiency and visibility.
• Oversee the end-to-end procurement process, including sourcing, contract management, supplier performance evaluation, and risk mitigation.
• Monitor and analyse procurement KPIs and metrics to identify opportunities for improvement and cost savings.
• Implement robust governance and compliance frameworks to ensure adherence to procurement policies, procedures, and regulatory requirements

Change Management and Process Optimization:

• Drive change management initiatives to ensure successful implementation of procurement transformation projects.
• Identify process optimizations and lead continuous improvement initiatives across procurement operations.
• Develop and deliver training programs to enhance procurement capabilities and ensure compliance with policies and procedures.

Compliance and Risk Management:

• Establish and maintain robust governance, risk management, and compliance frameworks within the procurement function.
• Ensure adherence to relevant regulations, standards, and policies by implementing effective controls and procedures.
• Collaborate with Legal, Risk, and Compliance departments to mitigate potential procurement-related risks.

Qualifications and Experience:

• Bachelor's degree in Business Administration, Supply Chain Management, or a related discipline. MBA or equivalent is desirable.
• Proven experience (10+ years) in procurement management roles, with a focus on procurement transformation and process improvement.
• Strong leadership skills, experience managing cross-functional teams, and a track record of successful team development.
• Extensive knowledge of procurement best practices, market trends, and industry standards.
• Experienced in managing procurement operations across multiple APAC markets.
• Solid understanding of digital procurement technologies and tools.
• Excellent stakeholder management and communication skills, with the ability to influence senior leaders and build effective partnerships internally and externally.
• Analytical mindset with the ability to derive insights from data and leverage them to drive decision-making.
• Professional certifications such as CIPS or CPSM are advantageous.

Floor Ambassador

Work Dynamics - Integrated Facilities Management

Client: Bank

What this job involves:

• Work closely with the Community Manager to deliver client's vision and brand promise;
• Provides consistent and memorable customer experiences;
• Create a sense of community by connecting with employees on a daily basis;
• Ensure the general well-being of the workspace;
• Assist during event days where applicable; and
• Any other duties, as and when directed.

Housekeeping / Logistics

• Daily routine checks and maintenance of the following:
  General office areas
  Meeting rooms
  Workstations
  Mail collection
  Cabinets
  Toilets
  Enforcement of clean desk policy
• Management of office supplies:
  Stationery
  Copiers & printers
  Confidential document box
  VC/AV system
  Telephone line and cables
  Office keys
• Management of bistro machine & supplies:
  Coffee machine
  Water dispenser
  Cups & cutlery
  Paper towels
  Fridge
  Pump servicing (sink)
• Oversee and manage lockers arrangements and users’ lists;
• Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level); and
• Lost & Found management.
• Reception / Hospitality Services
  Answer all incoming calls and handle inquiries whenever possible;
  Provides prompt response to guest/clients request (no longer than 24hours);
  Introduction of space and ushering of guests to their respective event spots
  Monitoring visitor/space logbook;
  Maintenance of key contact lists;
  Ensure signages are constantly being updated;
  Sorting and handing out mails; and
  Constantly gather feedback from users to see how we can further improve our space offerings.

Sound like you? To apply, you need to be a:

• Minimum 3 years proven work experience in a customer service capacity;
• Able to work independently and as part of a team;
• Ability to identify and track relevant community KPIs;
• Proficient in Microsoft applications;
• Customer service oriented with good verbal communication skills;
• Attention to detail and a pleasant personality; and
• Able to work overtime (OT) during event periods where required.
• Other Requirements (good to have)
• A first aid certificate;
• Knowledge on HSSE, risk assessments;
• Experience in security management; and
• Experience in assisting to organize events.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

• Supports the Building Manager in the operation management of delivering Integrated Facilities Management services for HDB Commercial Properties
• Assist and support all the sites in the day-to-day maintenance and functional operations of the properties
• Ensure preventive maintenance works are carried out.
• Support the site team in vendor performance monitoring and management to ensure contractors perform their services as per agreed KPI
• Manage minor repairs and improvement works
• Calling for quotations and arranging rectification works by term and appointed contractors
• Setting up records and maintenance systems and ensure standardization of the systems and processes on site
• Mobile standby to provide emergency response and support the sites in the event of any critical or urgent breakdown
• Provide additional support to the sites to supervise any major repair and A&A works
• Assist to conduct tenants’ satisfaction survey and tenants communication
• Supports Yearly Electrical Annual Shutdown activities and events in the building
• Building and equipment inspection
• Assist in tenancy, leasing, renovation, finance and promotion related matters
• Follow up on tenancy management matters regarding fit-out works, renovation deposit refunds, reinstatement works, arrears management and air-con extension billing
• Review Permit-to-work submission as well as Risk assessment for contractor works
• Verify vendors invoices and ensure submission and documentations in order

Facilities Administrator

Work Dynamics - Integrated Facilities Management

Key Responsibilities:

Mailroom Operations:

• Manage mail sending and receiving processes, ensuring timely and accurate distribution.
• Oversee and maintain mailroom consumables inventory.
• Implement and maintain efficient mail tracking and delivery systems.

Document and Storage Management:

• Organize and maintain the facilities document management system.
• Ensure proper filing, storage, and retrieval of important facility-related documents.
• Oversee the organization and management of storage facilities.
• Maintain accurate inventory of stored items.
• Implement efficient storage solutions and space utilization strategies.

Stationery Management:

• Manage the procurement, storage, and distribution of office stationery.
• Maintain inventory and reorder supplies as needed.

Facilities Support:

• Assist with cleaning inspections and zoning.
• Help coordinate Preventive Planned Maintenance (PPM) scheduling for various systems and ad-hoc repairs.
• Support the management of the facilities helpdesk.
• Assist with meeting room and event setup services.

Reporting and Coordination:

• Help prepare and submit various FM-related reports.
• Assist in coordinating with vendors and landlords as needed.
• Support the facilities team in utilities reporting.

• In General
• Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation.Actionable Example:There will be residents and their guests moving around the estate. Doorman ought to make the first move, engage them and greet them warmly.
• Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; takes appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)
• Follow all company and estate policies and procedures, ensure uniform and personal appearance are clean and reflects a professional image at all time.
• Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets.
• Communicate positively in a clear, concise and professional language with appropriate greetings and etiquette.
• Work closely with security personnel; concierge officers and Lobby Attendant to make announcement through inconspicuous radio communication when residents or their guests return or leave the estate. Upon hearing the announcement, Doorman may go to the private lobby to welcome the residents and their guest and assist them with the luggage or grocery if necessary.
• Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction.
• Educate service providers and coach their staffs to acknowledge and greet residents by name; offer assistance, take note of service request and communicate to the Concierge team for follow up and documentation.
• Promptly follows through with common Concierge requests in a residential environment.

Facilities Coordinator

Work Dynamics - Integrated Facilities Management

Key Responsibilities:

Preventive Maintenance Management:

• Schedule and coordinate Preventive Planned Maintenance (PPM) for various systems.
• Coordinate and oversee ad hoc repairs as needed.

Vendor Management:

• Support client to review vendors performance and address issues.
• Ensure vendor compliance with company policies and procedures.

Landlord Coordination:

• Liaise with landlords regarding building services such as Annual Shutdown.
• Ensure effective communication between the company and property management.

Admin and Reporting:

• Prepare and submit utilities reports.
• Compile and submit various FM-related reports as required.
• Maintain accurate records of all maintenance activities and inspections.
• Assist to raise Purchase Order and process invoices when required.

Helpdesk Management:

• Oversee the facilities helpdesk operations.
• Ensure timely response and resolution to facility-related inquiries and issues.
• Prioritize and assign tasks to appropriate team members or vendors.

Meeting Room and Event Support:

• Coordinate meeting room and event setup services.
• Ensure rooms are properly equipped and prepared for various functions.

Pantry Management:

• Oversee pantry operations and maintenance.
• Ensure pantry areas are well-stocked, clean, and functional.

Mailroom Operations:

• Support mail sending and receiving processes, ensuring timely and accurate distribution.
• Oversee and maintain mailroom consumables inventory.

Job Description

With the increase in demand for innovative financing options, JLL is looking for an experienced Real Estate debt and equity/structured finance professional to join the team in Singapore, providing optimal structuring solutions for clients including institutional investors, listed property entities, high net-worth individuals, family offices and developers.

This role will procure and expand strategic client relationships, by advising them on solutions across the capital stack. S/he will be an inspirational leader, driving a change agenda in support of the APAC Capital Markets Strategic business plan, as JLL broadens its revenue in the Debt Advisory and Equity Advisory business lines. JLL’s debt & structured finance team arranges the capitalization for office, retail, industrial, hospitality, multi-family, and other commercial properties through various public and private capital sources.

Based in JLL’s APAC headquarters in Singapore, this role will report to the Head of Debt Advisory - Asia Pacific and will focus primarily on the debt and structured finance side of commercial real estate transactions. Responsibilities as include originating, marketing, structuring, negotiating, and closing commercial real estate loans and debt or structured finance transactions while also working to drive new business across the platform. The successful candidate will also be expected to train and lead analysts on debt, structured finance and equity underwriting. He or she will also be working closely with the broader firm, investment sale producers in the Singapore and regional offices, and Debt Advisory producers globally.

Duties & responsibilities

Contribute to the growth of the Debt & Structured Finance capability for JLL in APAC by providing optimal structuring solutions across debt, mezzanine, preferred equity, and joint venture equity transactions for all client types. Work closely with the Singapore-based Capital Markets teams and with Capital Markets operatives throughout APAC.

Performance objectives

• Contribute to origination activities and on-boarding of new clients and/or transactions based in Singapore and across APAC.
• Responsible for complex financial modelling of commercial real estate transactions including but not limited to office, industrial, retail, build to rent, hotels, alternatives, etc. Utilize market and JLL data / research.
• Oversee the preparation of investment financing packages and lead the production of capital raising marketing materials for property transactions.
• Leverage JLL’s databases and be able to effectively utilize data to determine trends and prepare for pitches and meetings.
• Understand legal documentation for property transactions - review real estate documents (leases, loan documents, valuations, etc.) to determine if any issues exist and determine what could be a concern.
• Become the recognised Debt & Structured Finance specialist for JLL in APAC.
• Develop a deep understanding of the property financing landscape in APAC.
• Maintain a strong client focus in all work and communication and with Client Relationship Management (CRM) tools.
• Develop new ideas to enhance and add value to current services.
• Develop personal skills in a way that benefits your career progression and the services offered by the firm.

Key skills and attributes

• Strong communication and sales skills, resilient, energetic and growth-oriented with the ability to credibly interact with potential clients.
• Strong work ethic, team orientation, and positive attitude.
• Well-networked in Victoria and highly regarded by existing clients.
• Continuous learning and improvement regarding both industry knowledge and technical skills.
• Ability to handle complex and multiple independent deals and responsibilities.
• Natural and learned leadership skills.

Employee specification

• Minimum 10 years’ experience in property capital advisory / transactions with exposure to the duties and responsibilities listed above. Experience may also include residential mortgage brokerage.
• Tertiary degree.

Administration

• To prepare weekly/monthly meeting documents and minutes.
• Prepare A&P calendar of events, revenue and expenditure. / Work closely with the Placemaking team
• To organize social events & meetings.

Operational Matter s

• Attend to day-to-day requests/feedback from tenants.
• Assist the Manager in supervising soft services such as cleaning, security, landscape, pest control and carpark services.
• Manage fit-out / reinstatement / A&A works.
• Issuance / approving PTWs.
• Coordinating viewing requests by leasing team.
• Main contact for tenants' requests (deliveries, access,
• visits, air-con extensions, handyman works, etc.)
• Preparing Tenants' circulars / correspondences.
• Prepare & carry out Tenant Survey
• To review, and if necessary, recommend and implement changes to operations procedures.
• To review all areas regularly to determine whether cost - saving measures can be implemented without compromising on quality, durability, or effectiveness.
• To set up a monitoring system to track repairs and replacements for regular update/check and control for any excessive occurrence.
• To follow up on matters after meetings.
• To set up inspection schedules on defects, cleanliness and other term contract works.
• To liaise with Property Executive (M&E) and tenants on matters related to M&E services.
• To arrange for handling of emergency situations such as power failure, burst pipe, gas leaks etc.
• To review and update Fit Our Guide, Tenants Handbook, SOPs, forms, if necessary.
• To attend meetings with clients, term contractors or any other meetings and to record and put-up minutes.
• To prepare and submit all necessary documents to authorities such as BCA and URA, or any relevant authorities as needed.
• To keep updated records of all warranties.
• To conduct daily checks to ensure that the common areas are maintained like cleaning, landscaping, etc.
• To conduct regular inspections with the term contractors (cleaning, pest control, fire protection system, lift, etc.) to ensure that the services are carried out / maintained to the standard set by the Management and or the authorities.
• To conduct daily checks on common property to ensure their soundness and proper maintenance.
• To propose / recommend improvement, repairs and upgrading works when appropriate and ensure that such are carried out properly when approved.
• To monitor and furnish regular reports on any intrusions, irregularities, or unsafe practices.
• To set procedures and contact numbers of persons to be contacted for dealing with emergency situations such as burst pipe, fire, power failures, structural damage, etc.

Tenancy Management

• Help coordinate tenant move-ins and move-outs.
• Build positive relationships with co-workers, clients, and tenants.
• Respond to tenants’ needs and maintain positive relationships and high retention levels with all tenants.
• Liaise with tenants on repairs and maintenance works.

Retail Management

• Organize regular tenants’ communication sessions for marketing updates and management of issues.
• Ensure tenants comply with key lease covenants such as permitted use, operating hours, signages, connection to POS, submission of sales data, etc.
• Drive campaigns and space activations.
• Manage social media platforms, websites etc.

Emergency

• To lay down procedures and contact numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.
• To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.
• Reporting & Budgeting
• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports and budgets.
• Attain best value for money outcomes on service contracts and facilities cost services.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant’s customer satisfaction.
• Meet standards and audit requirements.

Knowledge/Experience:

• Tertiary qualification with at least 3 years of experience.
• Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.
• Have a customer-centric approach, prioritizing tenant satisfaction.
• Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role
• Knowledge of operation, maintenance, fit out practices and related local ordinances.
• Independent with integrity, innovative, proactive, and resourceful.
• Good organization, problem solving and communication (verbal and written) skills.
• Good interpersonal skills with team player qualities to manage both internal and external stakeholders.

Facilities Management

Work Dynamics - Integrated Facilities Management

Duties & responsibilities

PEOPLE MANAGEMENT (where applicable)

• Manage and coach team
• Develop and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

CLIENT/STAKEHOLDER MANAGEMENT

• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities in the client’s premises

OPERATION MANAGEMENT

• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Review existing operations regularly to reduce costs and improve operational standards
• Achieve Key Performance Indicators and Service Level Agreement targets

RISK MANAGEMENT

• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s and Client’s business conduct

HEALTH & SAFETY MANAGEMENT

• Ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

PROCUREMENT MANAGEMENT

• Ensure vendors are well-managed, delivering services on time and within budget
• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Candidate Specification

EXPERIENCE

• Min. 3-5 years’ experience in facilities, property management or related field with technical background
• Has experience working in School environment
• Knowledge of local occupational health and safety requirements
• Knowledge of vendor management for specialized services
• Has an understanding of basic technical aspects of property (ACMV, Fire Protection system, Mechanical & Electrical system)
• Proven capacity to understand and interpret commercial contracts
• Strong budget management and financial analysis skills.

COMPETENCIES

• Client Focus & Relationship Management
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude
• Project Management & Organizational Skills
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Problem Solving & Strategic Thinking
• Proven ability to employ holistic approaches and looks at long term solutions