Total 133 Administrative / Clerical job vacancies in liverpool l9 3df

Applicants will be proficient in the use of audio-typing and word-processing packages and qualified to at least RSA Level 3 typing/word-processing or equivalent. Knowledge of medical terminology is essential and possession of the AMSPAR certificate desirable.

We are looking to recruit a Clinic Support and Results Clerk to support the Liverpool HIV & Blood Borne Virus team in Axess Sexual Health .

The HIV & Blood Borne Virus team are currently housed in The Linda McCartney Centre on the Royal Liverpool Hospital site. We anticipate the service will move to a new city centre location when Axess Sexual Health services in the Linda McCartney Centre and The Beat integrate in the next 12 months

The team provides treatment and care for people living with HIV based in Liverpool and beyond. Our patients have adverse range of backgrounds including the LGBTQI community, people from Black and ethnic minorities including those seeking asylum in this country. The successful candidates will be committed to contributing to the high quality care offered to all our patients including providing a non-judgemental, respectful and caring service.

This is a very exciting time for sexual health services in Liverpool with a number of innovations to be implemented alongside these developments with the aim of providing world class services.

Our ideal candidate will have experience of using Electronic Patient Record Systems and databases, working with clinical staff at all levels and have excellent customer service skills.

From 4thApril 2024 the minimum salary requirement for a skilled visa increased to £23,200. We strongly encourage applicants who require sponsorship to review the eligibility criteria athttps://www.gov.uk/check-uk-visa



To undertake this role you will have experience of using Electronic Patient Record Systems, working with databases and data entry and will have excellent customer service skills.

You be liaising with patients and health care professionals and will be able establish a good rapport and professional relationships with others.

You will commonly deal with information of a personal and sensitive nature and you will be expected to adhere to the highest standards of confidentiality in the course of your work.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

See attached documents:

Liaising with patients and health care professionals with regard to appointments and results by telephone and email.

Recordkeeping and data entry.

Supporting the smooth delivery of the service and patient care


This advert closes on Thursday 27 Jun 2024

Supporting HIV community nurses in arranging ongoing care for HIV patients Taking enquiries by phone and email including referrals to the service Working on various systems including updating patient details. General administrative tasks as required by the service

A Vacancy at Liverpool University Hospitals NHS Foundation Trust.


**THIS POST IS BASED AT BROADGREEN**

A position has arisen for an experienced, well-motivated and enthusiastic support secretary to join the Orthopaedics Elective Care Group. The appointee will work within an established secretarial team who have a commitment to improve our patient experience.

The successful applicant must be able to undertake all administrative duties, be well organised, able to plan their own workload, work on their own initiative and work to strict deadlines.

It is expected that applicants will have appropriate experience working in a medical environment and have a good understanding and knowledge of medical terminology and audio typing ; experience in the use of EPRO (clinic letter tool) would be advantageous.

Trauma & Orthopaedics is based across three sites ; Aintree University Hospital, Broadgreen Hospital, and the Royal Liverpool University Hospital. The successful candidate will be required to provide support across site with a base at the Broadgreen Hospital site.





To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements, click here

https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on social media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers
• Type dictation from audio transcription of clinical correspondence and documentation.
• Quality check documentation completed in clinical administration support.
• Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.
• Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway.
• To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
• Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.
• Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
• Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
• Take minutes of meetings, circulating to relevant groups.
• Obtain information as requested by line manager.
• Attend appropriate training, meetings and education sessions when required.
• Work with managers to review working practices, ways of working and find solutions to problems.
• Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
• Ensure all mandatory training is up to date and report accordingly.
• General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.


This advert closes on Tuesday 25 Jun 2024

Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Take minutes of meetings, circulating to relevant groups. Obtain information as requested by line manager. Attend appropriate training, meetings and education sessions when required. Work with managers to review working practices, ways of working and find solutions to problems. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. Ensure all mandatory training is up to date and report accordingly. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.

Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes. Receive and book in patients on arrival in Out-patients/Primary care. Make appointments as requested. Liaise with medical staff re overbooked clinics. Deal with telephone and postal enquiries. Ensure clinic booking summaries and clinic proformas are completed timely and accurately. Open, sort and re-direct mail. Enter referral letters onto the Hospital Information Support System and book new appointments as required Make up and file new case notes. Cancel and re-book clinic appointments according to given instructions. Liaise with Clerical Team Co-ordinator re missing case notes. Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties. Ensure all Out-patient discharges are recorded timely and accurately. Ensure that attendances, DNAs and discharges are recorded accurately and timely. Deal with DNA follow up appointments. Cover/rotation for other Clerical Officers will be required. To undertake any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.

To provide a comprehensive service to Clinical Nurse Specialists and the cancer hub teams. Keep diary up to date, arrange appointments. Operate an effective bring forward system and filing system. To manage and maintain Cancer pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on Somerset Cancer Registry and IPM system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with national cancer targets.. Work with the cancer hub teams to maintain diagnostic spreadsheets and appointment calenders for patients referred into the trust for suspected urological cancer. Cancel and add patients to the waiting list, as appropriate, ensuring lists are updated, and patients contacted. Liaise with medical secretaries and Consultants regarding patients being admitted for surgery. Type dictation from audio transcription of clinical correspondence and documentation. Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. If not bring to the Consultant /Teams attention. Assist with data collection and compiling updates of patient on Somerset Cancer Registry. Helping to ensure this is done with the optimum deadlines set by the Trust. Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person. Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner. Accurate check of patient demographics using the Patient Administration System (PAS), including registration screen, checking patient details are correct, and tracking of case-notes. Assist with audit/research data collection as required. Obtain information as requested by line manager Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. Train new and junior members of the team within own work area as required by line manager. Attend appropriate training and education sessions at the request of manager. General office duties, including incoming and outgoing post, e-mail, photocopying etc. Participate in housekeeping of office environment. Work with managers to review working practices, ways of working and find solutions to problems. Record and input data onto databases and systems as appropriate. To work in a flexible manner in accordance with Trust Policy Any other duties required by line manager

Principal Accountabilities Typing of all clinic letters, discharge letters, results letters for the allocated priority service Assist in the typing for allocated secondary service Complete typing as allocated by the service PAs Inform PA of any instructions on dictation of clinic letters etc List patient when letter instructs Add patients to appropriate waiting lists when instructed Organisational Patient experience Completion of the audio-typing of clinical and non-clinical correspondence within the service line and within set timescales. Escalating issues to PA Maintaining the confidentiality of patient information at all times Team working Coordinate cover of duties across Business Support during periods of holiday and / or sickness. Completing all typing and administrative tasks such that other team members are able to carry out their duties ensuring an efficient and effective administration service is provided to patients and Consultants and in accordance with communicated KPIs Communication Responding to queries in a caring, sensitive and reassuring manner. Use initiative when dealing with enquiries, escalating as appropriate. Providing information to the management team when requested and use initiative to escalate any issues as appropriate. Communicating with GPs other external agencies Providing information to staff in other departments Escalating issues to the PAs as appropriate Policy & Service Development Being aware of and adhering to administrative procedures and protocols relevant to the post. Observing the provisions of and adhering to all Trust policies and procedures Required to comment on, implement and adhere to secretarial / administrative procedures and protocols. Data Management Recording all information as required on PAS including amendments Quality Training Attending mandatory training in accordance with Trust policy Participating in in-house training and updating of skills as required Demonstrating on going learning and development related to the role General Statements Attending team meetings where required Maintaining confidentiality and abide by the Data Protection Act. Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers Ensuring completion of timely PDR/Appraisal process with designated line manager Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times Undertaking any other duties which are deemed appropriate to the band The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the postholder.

To provide an effective and efficient booking service. To be the first point of contact for patient calls. PRINCIPAL ACCOUNTABILITIES Providing an OPD appointment service to new and existing patients of the Trust. Liaising with PAs in ensuring the efficient use of outpatient capacity by monitoring of clinic schedules. Dealing with patient queries and ensuring calls are routed to the appropriate person in Patient Administration. Supporting key function of clinic template management. ORGANISATIONAL Patient experience: Providing an effective and efficient service to patients booking OPD appointments in accordance with communicated KPIs Ensuring inpatient appointment details are communicated in a timely manner in accordance with communicated KPIs Providing an efficient and professional manner when dealing with patient queries Maintaining the confidentiality of patient information at all time Teamworking: Working with the PAs in ensuring referrals are dealt with in a timely and professional manner and in accordance with communicated KPIs Coordinating cover of duties across the service lines during periods of holiday and / or sickness. Supporting other team members in providing an efficient and effective administration service to patients and Consultants. Communication: Communicating with patients and patient relatives over the telephone, responding to their queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and resolving patient enquiries, escalating as appropriate. Providing information to the management team when requested and use initiative to escalate any issues as appropriate. Communicating with GPs other external agencies Providing information to staff in other departments Escalating issues to the PAs and Team Leader as appropriate. Policy & Service Development: Being aware of and adhering to administrative procedures and protocols relevant to the post. Observing the provisions of and adhering to all Trust policies and procedures Providing comments on, implement and adhere to secretarial / administrative procedures and protocols. Data Management: Recording all information as required on PAS including amendments Using Outpatient Waiting List functionality on PAS. QUALITY Training: Attending mandatory training in accordance with Trust policy Participating in in-house training and updating of skills as required Demonstrating on going learning and development related to the role GENERAL STATEMENTS Attending team meetings where required Maintaining confidentiality and abide by the Data Protection Act. Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers Ensuring completion of timely PDR/Appraisal process with designated line manager Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times Undertaking any other duties which are deemed appropriate to the band. The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the postholder. CONFIDENTIALITY All employees must adhere to policies and procedures relating to Information Governance, Confidentiality and Information Security. RISK MANAGEMENT The Trust is committed to approaching the control of risks in a strategic and organised manner. The post holder must be aware of their individual responsibilities as detailed in the Trusts Risk Management, Health & Safety and Incident policies, and those under the Health and Safety at Work Act. This includes the reporting of any untoward incident, accident, potential or actual hazard identified. SAFEGUARDING All staff are required to be familiar with the arrangements for safeguarding children, young people and vulnerable adults and support the organisation in promoting the welfare of children, young people and vulnerable adults. Staff working directly with children, young people and vulnerable adults will have a responsibility to ensure safeguarding and promoting their welfare forms an integral part of their duties. Staff who come into contact with children, vulnerable adults, parents and carers in the course of their work and/or have access to records will have responsibilities to safeguard and promote the welfare of children, young people and vulnerable adults. Staff who come into contact in the course of their duties, with parents, carers or other significant adults or children, young people and vulnerable adults should always be mindful of safeguarding and promotion of the welfare of these individuals. HEALTH AND WELLBEING The Trust is a Health Promoting Hospital. The Trust expects that when you are presented with opportunities to improve the lifestyle of our patients you seek help from appropriately trained clinical staff to ensure patients are supported and assisted in making the necessary lifestyle changes. This is in accordance with best practice as described in the DoH white paper Choosing Health Making Healthy Choices Easier. EQUAL OPPORTUNITIES The Liverpool Heart & Chest Hospital NHS Foundation Trust is committed to achieving equal opportunities. All employees are expected to observe this policy in relation to the public and fellow employees. All staff are expected to adhere to, and act in accordance with, the values & behaviours of the Trust. This document is intended to be used as a guide to the general scope of duties involved in this post. It is not exhaustive and should not therefore be used as a rigid specification. It will be kept under review and amended as required in consultation with the post holder.

Your new company
Our client is a reputable personal injury firm with offices across the country. They are currently recruiting a Serious Injury Deputy Team Leader into their Liverpool office. A competitive salary and hybrid working structure are available and negotiable. The office is based in Liverpool city centre, is easily accessible by public transport and has nearby parking.

Your new role
This Personal Injury Lawyer role will see you handle your own caseload of litigated and non-litigated RTA and EL/PL/OL files valued up to £100,000. You may also be asked to deal with fixed fee and portal RTA claims, including uninsured MIB claims. This role will require you to attend CMCs, conferences and hearings when required.

What you'll need to succeed
You must be a NQ-2 PQE solicitor or CILEX with previous experience running your own litigated personal injury caseload. Previous experience of fast-track claimant RTA and EL/PL fee earning is essential. Multi-track personal injury experiences is beneficial.

What you'll get in return
This is a great opportunity for NQ-2 PQE Personal Injury Solicitors/CILEXs to run their own caseload of personal injury files valued up to £100,000. A very competitive salary and hybrid working structure are available, along with a bonus based upon team and individual performance.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV , or call us now on 0161 228 7770.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Please read the full job description attached for a comprehensive description of the role. However, key duties include: To provide full personal assistant and secretarial support to the Executive Director/Deputy Director. To produce letters, reports and presentation slides using a wide range of Microsoft applications including Word, Excel, Access, PowerPoint, email and any other secretarial duties as required. To manage multiple complex diaries adjusting plans which impact across the area and beyond being mindful of the impact on other areas. Duties include arranging appointments, meetings, prioritising meeting requests based on the needs of the caller and the workload priorities and commitments of the Executive Director To organise formal and informal meetings, compilation of agendas, action trackers, appropriate papers and minutes ensuring deadlines are achieved, particularly the Executive Led Groups. To manage the bookings for the various conference/tutorial rooms ensuring the appropriate equipment is available and maintained, as well as to arrange catering when necessary. To provide a first point of contact across the spectrum of the Executive Director's agenda and to prioritise/manage/delegate key issues as appropriate to ensure the efficient operational running of the portfolio, in collaboration with associated Trust staff, with the freedom to act appropriately to any given situation guided by Trust policies and procedures. To ensure representation on behalf of the Executive Director for the interests of their portfolio at meetings and on other occasions when necessary. To communicate confidential and/or sensitive information concerning any such issue arising in or from the portfolio, in a professional and discrete manner to all appropriate parties, including patients, public, staff and outside parties. To establish and maintain prompt, effective contact and communication with internal and external stakeholders, in all matters relating to the portfolio and associated endeavours of the Trust. To execute and manage prompt, effective verbal and written communication / queries in a confidential, professional and sensitive manner, preparing any draft responses as necessary. To manage any verbal or written complaint and diffuse volatile situations using tact, discretion and empathy, dealing with sensitive and contentious personal information with appropriate advice and guidance. To initiate and prioritise all necessary actions / emails arising from communication with any party, including further communication or discussion with relevant staff as appropriate. To ensure the prompt distribution of correspondence, information, circulars and development bulletins, both internally and externally. To assist in the preparation of documents, other reports and work for publication and presentations. Ensure the Executive Directors are fully briefed on complex events and scenarios as they arise, determining the priority of the issue and as necessary obtaining and collating the information needed to enable the Executive Director to make an informed decision. In the absence of the relevant Director, escalate any urgent/sensitive situations to the appropriate person. You will join a highly skilled executive secretariat team providing support to Executive Directors. The Team is knowledgeable and welcoming, working in an open plan office creating an ideal atmosphere for peer support and sharing of best practice.

THE UNIVERSITY OF LIVERPOOL

FACULTY OF SCIENCE AND ENGINEERING

SCHOOL OF ELECTRICAL ENGINEERING, ELECTRONICS AND COMPUTER SCIENCE

STUDENT EXPERIENCE ADMINISTRATIVE ASSISTANT
- GRADE 4

£24,248 - £27,182 pa

The School of Electrical Engineering, Electronics & Computer Science is looking to recruit a Student Experience Administrative Assistant on a permanent basis.

You will have responsibility for a discrete area of administration work and will also provide day to day support to staff, students and colleagues within the School. Reporting formally to one of the two Student Experience Team Leaders, you will be responsible on a daily basis to the Student Experience Co-ordinators and Administrators. You will be an enthusiastic, team-oriented individual who is looking for an opportunity to deliver a high-quality, optimal service to our students and academic staff.

The Student Experience Team consists of two sub-teams within the School: the Enhancement and Support Taskforce (EaST) and the Start to Award Registry (StAR). These interlink very closely to ensure that EEECS students receive the best possible support, relevant information and guidance throughout their University of Liverpool journey.

This is a busy, varied and important role requiring attention to detail. You will have outstanding communication and interpersonal skills and take pride in providing a service that exceeds expectations.

You will have a minimum of 3 GCSEs (or equivalent) at Grade C or above, including English. You will also have a Relevant IT qualification (or demonstrable experience with IT).

We would encourage you to demonstrate and provide examples on a supporting statement how your experience, knowledge and skills relate to each of the essential/desirable criteria outlined in the person specification for this role.

The University has the right to close the vacancy early if it is deemed that there have been enough applications received.

Job Ref: 078646 Closing Date: 13 May 2024

For full details and to apply online, please visit: https://recruit.liverpool.ac.uk

1. Reception duties, dealing with patients on the phone, face to face as well as by email. 2. Scanning letters into the patients notes. 3. Filing 4. Registering patients 5.Call and recall 6. Booking long term conditions appts Plus other tasks as and when required.

A Vacancy at Liverpool University Hospitals NHS Foundation Trust.


An exciting opportunity has arisen within our Patient Access and Templates Team at Broadgreen Hospital for 2 x Band 3 Patient Access Clerks. We are a hard working, dynamic team that provides administrative support to the care groups in the registration and management of referrals and templates for all appointment priorities (routine/urgent/2ww). We hope to recruit an organised and enthusiastic administration clerk that is flexible and looking to be a part of a great team.

If you are passionate about admin and the NHS, and are looking for a position that builds skills and knowledge this could be the job for you.

We are focused on delivering the best possible service for our patients, if you would like to be a part of providing great services to our community then this could be the perfect opportunity for you.

The post holder has responsibility to undertake the full range of duties commensurate with the role (registration/booking/template management/general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

The post holder shall follow all the policies and procedures of the organisation.

Registration

Register patient on PAS for outpatient episode commensurate with relevant referral and use Summary Care Record (SCR) to validate patient information (NHS No).

Issue new hospital number (RQ6) and prepare any new documents for new patients to the Trust in accordance with Trust Policy.

Ensure all referrals are date stamped upon receipt.

Scan referral letters into the referral workflow system in date/terminal digit order adhering to departmental processes, systems and protocols and ensuring that the correct level of clinical urgency is applied.

Forward referrals to appropriate clinician/department for authorisation via relevant workflow processes.

Respond to telephone enquiries from Referrer requesting status updates for patients.

Ensure complete compliance with Trust Elective Access Policy

Booking of appointments

Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc.

Using PTL’s and the PAS system, in chronological order, invite patients and book appointments as appropriate.

Process patients from TAL (Telephone appointments line) identifying available appointment slots.

Manage appointments generated by the Electronic Referral System (ERS) in line with local/national standard operating procedures. This includes slot issues, cancelling appointments, rebooking appointments and sending confirmation letters. Refer to line manager any issues which jeopardise 18 week pathways.

To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies.

Receive and process telephone calls from relatives/carers of patients informing the Trust of the patient’s death and amend PAS accordingly. This may require sensitive handling.

Telephone patients to negotiate convenient outpatient appointments or receive calls from patients/relevant others (e.g. Other Hospitals) regarding booking, changing or cancelling their appointments. This involves identifying the correct appointment, clinic, session and doctor code to which the caller is referring and rescheduling or cancelling the appointment as appropriate.

Inform the appropriate Consultant/ Directorate/secretarial staff of patients who have cancelled their appointment inappropriately e.g. urgent appointments.

Receive and process telephone calls from patients to update and amend their demographic details and make the necessary changes on the PAS system.

Contact GP Practices/other Hospitals for validation of patient demographic details and to obtain information if required e.g. copy letters, NHS Number etc.

In accordance with Trust procedures, open suspended clinics, add on patients and re-suspend clinics ensuring appropriate comments are recorded on PAS.

On the instruction and authorisation of the Consultant/Clinician, overbook clinics ensuring authority to do so is recorded on PAS.

Working with guidance from clinical staff/secretaries, pro-actively fill cancelled appointment slots with patients to minimise the impact of non-attenders.

Offer patients a mutually convenient date and time for outpatient appointments on either a full or partial booking basis in accordance with local standard operating procedures.

Contact patients as requested in order to cancel/reschedule their appointments.

Arrange and book interpreters for patients attending clinics as required.

Inform line manager of any system or appointment slot issues.

Template management

Build clinic templates in accordance with Trust procedures as authorised via Patient Access Manager, to include standard clinics, firewall clinics and additional clinics. This may involve liaising with clinical/directorate staff to ensure correct entry of clinic codes and appointment time slots. Once template is built, communicate clinic codes to relevant personnel.

Perform template maintenance/changes on PAS as instructed by relevant personnel.

Cancel/reduce/suspend clinics as per instruction and authorisation, moving patients into appropriate new slots where appointments have been cancelled. Communicate cancelled/reduced/suspended clinics to relevant personnel.

Receive, store and prioritise emails from secretaries/clinicians/directorates requesting template changes. Once action complete save email confirming work completed.

Amend clinic booking rules as necessary.

Transcribe clinic templates as requested.

Update booking rules for clinics in accordance with instruction from Patient Access Manager/Directorate Managers.

Inform line manager of any system errors.

General

Support the Team leader/Officer in:
• Training of new staff within the department
• Development and implementation of new policies and procedures within the Department.
• Implementing and meeting national and local initiatives, specifically supporting referral to treatment targets for patients.
• Record and collate ad hoc information for monitoring and reporting purposes.

Undertake self-supervision and effective self-organisation in terms of:
• Co-ordinating annual leave in co-operation with other members of the team and with approval from management.
• Establishing good levels of communication and liaison with other clerks, secretaries, clinical staff and other departments and hospitals.
• Liaising with other clerks in the department to ensure continuity of work by mutual assistance.
• Liaising with manager regarding any flexible working arrangements within the office.

Ensure that policies, protocols and procedures for the work of the department are followed.

Ensure all equipment used is in working order and any required repairs reported to line manager.

Ensure general office stationary is stocked to correct levels, reporting low levels to line manager.

Sort daily delivery of post following agreed guidelines and redirect inappropriate mail to relevant departments.

Deal with general enquiries into the department.


This advert closes on Monday 1 Apr 2024

Please refer to the detailed job description and main responsibilities for this vacancy within the job description attached.