Total 54 Administrative / Clerical job vacancies in Worcester, Worcestershire, WR5 2JX

To provide data inputting using the OASIS system, partially booking and recording activity carried out within out-patient patients during OT assessment and treatment sessions. To assist provide reception duties for the Occupational Therapy out-patient services Receive and make work related telephone calls and take accurate messages, respecting patient and staff confidentiality. Provide general administration support to Occupational Therapy department, including typing, dealing with post and correspondence, photocopying, scanning, laminating. To support the Out-patient Services Business Support Administrator ensuring smooth running of reception , completion of required administrative and clerical tasks and out-patient activity collection. To log maintenance and IT requests and follow up on calls. To assist with housekeeping duties within the departments, ensuring security of the department and its property. To comply with the trusts policies and procedures

DESCRIPTION/RESPONSIBILITIES: Part Time Clinic Secretary Do you have the passion to provide quality administrative support in a medical environment? Can you ensure that all visitors and patients receive a courteous and caring reception? Could you use your expertise to effectively maintain patients records? We need a confident and efficient Clinic Secretary to deal with numerous administrative and reception activities in our Worcester Dialysis Unit. Having previous experience of this type of role, it is essential that your spoken and written English is clear and of a high standard. Face to face and telephone contact with patients and other suppliers will be a large part of the role so enjoying this interaction is key to your enjoyment of the role. This is a part time position working 20 hours per week working 10.00am to 2.00pm Monday to Friday. We offer a competitive salary UPTO £21,580.68 (pro rata) - Progression through the pay scale will be underpinned by a Knowledge and Skills Framework (KSF) for each role, allowing employees greater career development potential, aligned to in-house training programmes. Who is Fresenius Medical Care We are theleading provider of dialysis servicesto the NHS, operating52 partnership dialysis unitsthat together provide regular dialysis treatment to over3,800 NHS patients in the UK. We are part of a global company treating over344,000 patients worldwideacrossover 4,000 clinics. We also operate44 production sites on all continentsto provide dialysis products such as dialysis machines, dialysers and related disposables.1 in every 2 of all dialysis machinesused around the globe are manufactured by Fresenius Medical Care and we are the3rd largest medical devices company inthe world. For more information please visit Fresenius Medical Cares provider website:www.nephrocare.co.uk We are a growing and ambitious company who invests in talent and creates an environment where you can grow too. Come on our journey with us, see your skills develop and be rewarded for the exceptional care you give! Clinic Secretary posts will be subject to a basic DBS disclosure Fresenius Medical Care is an equal opportunities employer

To provide administrative assistance and secretarial support to the Consultants and Senior medical staff. This includes Orthodontics, oral and maxillofacial surgery, skin surgery and the prosthetics and dental laboratory. To prioritise workload as appropriate and to familiarize his / herself with all aspects of office procedures in order to facilitate the day to day running of the office. To type Oral maxillofacial clinical staff correspondence, e.g. transcribe digital dictation. To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required. To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary. To input information on to computer systems as required. To assist in the management of waiting lists by :- Ensuring that patient details are entered correctly onto waiting lists. Liaising with admissions office staff to ensure patients are sent for to come into hospital. Ensuring information on the OASIS patient administration system is up to date at all times. Ensuring medical records are made available to the relevant departments. To assist with the validation of patients awaiting outpatient and inpatient attendance. To be familiar with the requirement for the recording of patient details in relation to the 18 week pathway. To be familiar with the National and Local 18 week initiative / objectives / requirements. To maintain patients records and track notes electronically in a manner acceptable to the trust. To ensure that patients case notes are maintained in good order, including appropriate filing of results and correspondence. To be responsible for the monitoring of investigation dates and results and bringing these to the attention of the relevant Consultant. To observe absolute confidentiality of all information obtained in the course of your work. To participate in the collection and transmission of information to enable the Directorate to meet its objectives. To familiarize his / herself with the Trust Information Systems and any changes in the facility of the systems. To undertake any other duties as required by the Directorate Support Manager in accordance with the needs of the service.

Legal Clerk

Service Care Legal are currently working alongside a thriving local authority, based in Worcestershire, which is currently seeking to recruit a Legal Clerk to join their team. The Legal Clerk will be based in the Adults and Education team, providing support to the Solicitors and Legal Assistants. The successful candidate will be responsible for providing legal advice and managing a personal caseload in relation to civil litigation, debt recovery and enforcement across all Directorates of the County Council.

ROLE: Legal Clerk

LOCATION: Worcestershire

RATE: £14-£15ph

CONTRACT LENGTH: 3 month rolling

Key duties include:

• Providing a comprehensive debt recovery service to the County Council in a wide range of highly complex commercial, contractual consumer and statutory debt recovery cases with minimal supervision, on behalf of all of the Council's Directorates
• Recovery of Adult Social care debt including residential and non-residential care fees
• To assist, provide advice and represent the County Council in a wide range of Educational matters.

Requirements

• A legal qualification or relevant experience
• Ideally experience in debt recovery and enforcement
• Excellent communication and interpersonal skills
• The ability to work independently and as part of a team

Benefits

• Flexible working arrangements
• Weekly pay
• Hybrid working

If this Legal Clerk vacancy sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969 .

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Proud member of the Disability Confident employer scheme

Your new company
Hays are working with a Bromsgrove based Legal firm who are recruiting for a Legal Secretary to join them on a permanent basis.
Your new role
You will provide administrative support a specific division in the Firm with duties to include:

• Handle new client enquiries on the telephone or in person and dealing with queries
• Closing and updating files and other records on the database
• Maintaining the storage of files
• Allocating post to the appropriate persons
• Supporting with the chasing of clients for payment of costs/ disbursements
• Filing and scanning of documents
• Diary management
• Undertake basic drafting of documents and due diligence where needed
• Any other duties and assistance commensurate to the role, as required from time to time.

This role is full time working Monday to Friday in the office.
What you'll need to succeed
Experience in the legal sector, or a similar role will be highly desired. Other requirements are:

• A proficient level of literacy and numeracy and experience MS Office including Word, Excel and Outlook.
• Experience of data entry and/or text processing
• Touch and audio typing experience desirable
• Proactive and able to work on own initiative alongside team working skills
• Organised and methodical with the ability to multi-task, prioritise and work in a fast paced environment
• Excellent attention to detail and accuracy
• An understanding of and adherence to General Data Protection Regulation (GDPR), and maintaining confidentiality and integrity at all times.
  
  
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Admin Warehouse Operative
We are recruiting for Admin Warehouse Operative roles in Honeybourne, Evesham to work with one of the most important and exciting logistic companies in the UK.
As an Admin Warehouse Operative, you will need to have:

• Good communication skills and the ability to speak, read and write basic English
• Able to follow instructions
• Ability to give attention to detail.
• Be physically fit and reliable.

Details:

• Salary: £11.00 per hour
• Working Hours are Mon-Fri:

• 06:30 - 15:00

• Location:
• Shinehill Lane, South Littleton, Evesham WR11 8TS
• Duration: Ongoing

Role of an Admin Warehouse Operative:

• Excel and SAP or any other WMS knowledge is essential
• Picking, and packing car parts and car service parts
• Report any errors, damages or quality issues found whilst undertaking duties.
• Work to standard operating procedures in line with company policy.
• Maintain high levels of Health and Safety awareness and report any areas of concern immediately.
• Assist with inventory counting and stock investigations when necessary.
• Assist other team members as necessary.
• Support Colleagues and Team Leader with all day-to-day tasks.
• To action any other elements to fulfil the operational needs of the business and undertake any other
• reasonable duties as allocated

If you are interested in IMMEDIATE START please apply!!

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Proud member of the Disability Confident employer scheme

Directorate of Specialty Medicine JOB DESCRIPTION Job Title: Medical Secretary Grade: Band 4 Department/Location: Worcestershire Royal Hospital Reports to: Directorate Support Manager Accountable to: Directorate Manager Specialty Medicine Job Purpose: To provide comprehensive administrative and audio typing support for the Consultant Staff and their junior teams, assisting with achieving Trust and departmental objectives through liaising with relevant people and teams. Key Relationships: Internal: Senior & Support Medical Secretaries, Management, Consultants and junior staff both inside and outside the department, nursing teams, other health care professionals, ward clerks. External: GP surgeries, other hospitals, patients and relatives. Risk Assessment: Works with display screen equipment for prolonged periods. Involves manual handling activities. Key Responsibilities: All Secretaries should be able to undertake the following duties and are expected to work in teams to fulfil the requirements of the service. To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence. To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams. To deal with all incoming correspondence, phone, fax and email in an efficient and effective way. To liaise with other members of the administration teams in order to provide a co-ordinated and efficient secretarial service. To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients. To undertake any other duties as may be required / appropriate by the Directorate Management Team. Vision and Values: The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment. To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people Driving this commitment are the Trust-wide signature behaviours: Do what we say we will do No Delays, every day We listen, we learn, we lead Work together, celebrate together Standard Clauses: The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs. Competence The post holder is responsible for limiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his / her duties then s/he should immediately speak to their line manager or supervisor. Codes of conduct All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct. Confidentiality The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business. Records Management All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users. Employees should consult their manager if they have any doubt as to the correct management of records with which they work. Health and Safety Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992) and all relevant Trust Health and Safety Policies and Guidance. This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust. Infection Control Employees must accept personal responsibility and accountability for Infection Prevention and Control practice. Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimising the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatory updates in Infection Control. Non Smoking Policy The Trusts approach to smoking is in line with the governments on-going initiatives for an eventual smoke-free environment. It aims to adhere to the Worcestershire Health Community Campaign to help Worcestershire stop smoking. A no smoking environment policy exists within all Trust premises including entrances and exits to hospital buildings and on other Trust property (with the exception of staff resident in staffresidences, as these are the homes of staff). In June 2014 a ban was implanted which meant staff, contractors and volunteers were no longer permitted to smoke in any of the hospital grounds, including car parks. Further to this, The Alexandra, Kidderminster and Worcestershire Royal Hospitals, have all become smoke free to all patients and visitors as of 17 June 2015. This means that, as well as staff, members of the public, patients and visitors are not allowed to smoke in any of the acute hospital grounds, including car parks. Risk Management It is a standard element of the role and responsibility of all employees of the Trust that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, taking appropriate actions, and reporting all incidents, near misses, and hazards promptly. It is a contractual obligation that all employees must co-operate with any investigations undertaken. Children and vulnerable adults You have a responsibility for promoting and safeguarding the welfare of the children / young people / vulnerable adults that you come into contact with or are responsible for in your job role and sphere of competence. Disclosure and Barring Service The Trust aims to promote equality of opportunity for all, with the right mix of talent, skills and potential. Criminal records will be taken into account for recruitment purposes, only when the conviction is relevant. As the Trust meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. Postholders may periodically be asked to undertake a re-check. The Trust is legally required to check all staff against the Disclosures and Barring Services Childrens and Vulnerable Adults barring lists if they engage in what is defined as Regulated Activity or Controlled Activity: Regulated Activity is defined as working closely with children or vulnerable adults, paid or unpaid, on a frequent or intensive basis. Controlled activity is work that provides opportunities for contact with children or vulnerable adults. Equality and Diversity The Trust promotes policies and practices that challenge discrimination, promote equality, respect individual needs, preferences and choices, and protects human rights. The Trust has a clear commitment to equality for all in employment practices based on an applicants ability, skills and aptitude for the post. A range of equality & diversity policy initiatives are in place and all successful applicants are expected to familiarise themselves with these. It is therefore the duty of every employee to comply with the detail and spirit of these policies and the law at all times. Any issues or concerns you have should be taken up with your manager or the human resource team as soon as possible. Dignity All employees must treat each person as an individual, offering a personalised service respecting peoples dignity and modesty at all times. Conflict of Interest The Trust is responsible for ensuring that the service provided for patients and its care meet the highest standard. Equally, it is responsible for ensuring that staff do not abuse their official position for personal gain or to benefit their family or friends. The Trusts Standing Orders require any member of staff to declare any interest, direct or indirect, with contracts involving the Trust. Staff are not allowed to further their private interests in the course of their NHS duties.

POLARIS COMMUNITY

Role: Business Admin Apprentice

Salary: Starting £230 per week with clear progression through apprenticeship to £330 per week at qualification

Hours: Monday - Friday 9am - 5pm - 35hrs

Location: Bromsgrove

Contract Type: Fixed Term 18months

Course Information: Business Administration Level 3 - You will be allocated the time required during the working week to attend learning that supports your apprenticeship course.

Benefits: 30 days' Annual Leave increasing to 35 days' with length of service + Bank Holidays, Company Pension Scheme, Life Insurance x 2, Employee Discount Scheme, Paid training with a view to obtaining a recognised qualification within Administration, Completion of Functional Skills Level 2 in Maths and English alongside your qualification & On-Site Free Parking

About Us

We are Polaris, one of the UK's largest leading communities of children's service providers.

Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Residential, Education and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their future.

We are currently recruiting for a number of apprentices within our Foster Parent Pay department.

These apprenticeships will provide an exciting role for someone who wants to join a fantastic team in a fast moving, progressive organisation

Key responsibilities

• To provide administrative support relevant to your department
• Maintain the departments Database and any other Company IT Systems/internal recording
• Respond to inbound telephone calls and manage outgoing and incoming mail.
• Ensure security and strict confidentiality
• Communicate effectively to all customers, internal and external to the Group.
• Comply with Equal Opportunities Policy and Procedure in all employment practices.

The ideal candidate must have the following skills and experience:

• Basic administration skills
• GCSE/equivalent in Maths and English - This can be completed alongside your qualification if not already obtained.
• Ability to manage own workload and work independently
• Excellent customer service skills
• An understanding of the use of IT and electronic communications including Microsoft Office (eg Word, Excel and Outlook)
• Good organisational skills
• Be open to direction, using initiative to seek advice where necessary

If this sounds like it could be you, we would like to hear from you.

To find out more about this exciting opportunity, please contact Rachael Jenkins, Foster Parent Pay Manager on 01527 556480.

The successful candidate will be required to complete a standard DBS check, the cost of which will be met by Polaris.

Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.

Polaris is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff to share this commitment.

Admin Warehouse Operative
We are recruiting for Admin Warehouse Operative roles in Honeybourne, Evesham to work with one of the most important and exciting logistic companies in the UK.
As an Admin Warehouse Operative, you will need to have:

• Good communication skills and the ability to speak, read and write basic English
• Able to follow instructions
• Ability to give attention to detail.
• Be physically fit and reliable.

Details:

• Salary: £11.00 per hour
• Working Hours are Mon-Fri:

• 06:30 - 15:00

• Location:
• Shinehill Lane, South Littleton, Evesham WR11 8TS
• Duration: Ongoing

Role of an Admin Warehouse Operative:

• Excel and SAP or any other WMS knowledge is essential
• Picking, and packing car parts and car service parts
• Report any errors, damages or quality issues found whilst undertaking duties.
• Work to standard operating procedures in line with company policy.
• Maintain high levels of Health and Safety awareness and report any areas of concern immediately.
• Assist with inventory counting and stock investigations when necessary.
• Assist other team members as necessary.
• Support Colleagues and Team Leader with all day-to-day tasks.
• To action any other elements to fulfil the operational needs of the business and undertake any other
• reasonable duties as allocated

If you are interested in IMMEDIATE START please apply!!

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Proud member of the Disability Confident employer scheme

To provide comprehensive secretarial and administrative support to the Consultant Oncologists and for the day to day working of the Oncology Department at Worcestershire Royal Hospital and to liaise with other departments across the entire cancer network. The post-holder is expected to work independently but to recognise when and how to act responsibly on given information. For full range of duties please refer to job description in supporting information.

Compliance Assistant / Admin needed in Worcester, £12.18ph PAYE - Reference: RQ1155004

• Minute taking at meetings including Works, Events, Co-ordination and HAUC meetings.
• Distribution of street works and event information to internal and external staff and organisations.
• Supporting team members by organising meetings for the Streetworks / Events & Open Highways Teams.
• Reviewing and responding to customer queries through the corporate PEM (Public Enquiry Manager) system
• Managing the Streetworks Admin email inbox for incoming works and event information
• Issuing Invoices/ Receiving payments.
• Resolving minor invoice issues.
• Managing street works information on the One Network website
• Receiving and reviewing event proposals on behalf of event promoters
• Ensuring all databases and records within the Streetworks / Events & Open Highways Teams are up to date.
• Ensuring all deadlines regarding street works KPIs and other monitoring tools are up to date.

This is a Full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

Job title: Receptionist and admin support assistant
Job location: The De Montfort School (TDMS)
Salary: Scale 2 (3-4) currently (£22,737-£23,114) pro rata
Closing date: Monday 15 January at 10:00am
About Us:
At TDMS we are ambitious and welcoming; we both support and challenge every child to leave our school with strong academic qualifications, a well-developed character and clear values that will carry them through to long term success. Our values of Ambition, Commitment, Creativity and Integrity ensure all students are equipped with the skills and mind-set they need in life. Our staff give 100% and in return, we ask our students to also give 100%. This means being ambitious in their thinking, hardworking and resilient. Excellent pastoral support coupled with determination to succeed means that every student will develop into a well-rounded young person and achieve their best. 
We are part of The Four Stones Multi Academy Trust who are a family of like-minded schools based in the West Midlands. We have come a long way in a short time and are now home to three schools, over 3,500 students, a Teaching School Hub and a SCITT (School Centred Initial Teacher Training) all with differing contexts and serving different communities.  
The Four Stones Multi Academy Trust is a great place to work – hardworking students, outstanding behaviour, research based teaching, committed staff and excellent facilities. We believe that a successful school is founded upon communication and team work and so staff contributions are essential in helping us move our schools forward. We recognise the importance of being heard and feeling valued and are relentless in our quest to ensure that our teachers are supported during their time in The Four Stones Multi Academy Trust. 
Who we are looking for:
We are seeking to appoint a ‘Receptionist and admin support assistant’. Our successful candidate will be an enthusiastic and committed person who will provide a reception service at TDMS, including operation of switchboard, provision of first aid for students and staff and general administrative tasks.
The role will be 37 hours per week, term time only plus the school training days. This role reports to the Administration manager.
You will have:
Our successful candidate will have the following experience and qualifications:
Experience of Microsoft Office packages
NVQ 2 or equivalent qualification or relevant experience
Why join us?
We are proud to offer an attractive range of benefits including:
Access to the Teachers’ Pensions Scheme and Local Government Pension Scheme.
Salary sacrifice cycle scheme.
Access to annual flu jabs
Employee Assistance Programme
Comprehensive CPD
Access to on-site gym and sports facilities at some of our schools
Staff long service recognised at our annual awards ceremonies
Your Application:
The Four Stones MAT is fully committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As part of our requirements under Keeping Children Safe in Education we will undertake pre-employment checks on all shortlisted candidates. This role has the opportunity for regular contact with our children and young people and therefore this position is exempt from the Rehabilitation of Offenders Act 1974 and an enhanced DBS will be required for the successful candidate.
Further information and an application form are available via the MAT website and the school website. The completed application form should be emailed by Monday 15 January at 10:00am. We intend to interview later the same week. Early applications are encouraged as we reserve the right to close the advert at any point.

To be responsible for the coding of relevant information into patients electronic healthcare records on EMIS clinical system, adhering to the Correspondence Management Policy. In addition, the post holder will support the multi-disciplinary team, providing administrative support as required, in line with the needs of the organisation.

Key Duties: Admin/Management 1. To act as a Personal Assistant to the Head of Therapies and lead and support the Personal Secretaries to the Therapy Managers. This includes using initiative to prepare drafts of correspondence and reports, maintain diaries and appointments, arrange meetings and take messages. 2. Responsible for the line management of the administrative staff within Therapies and Admin Bank. 3. Prepare agendas and minute all meetings as required chaired by the Head of Therapies and ensure that decisions made at these meetings are actioned satisfactory including appropriate dissemination and publication of minutes as required. This is done independently, seeking approval before sending out. 4. Ensure the Head of Therapies receives appropriate mail and messages and that these are dealt with in an efficient and timely way by recording, diverting, tracking and prioritising them. This will include drafting responses and discarding junk mail as necessary. This frequently requires decisions as to whether deputies should be contacted when out of office or contacting someone else in their absence. 5. To support the Head of Therapies and the Therapy Managers to ensure they receive consistent, quality secretarial and administrative service delivery. 6. To have an overview of all administrative duties involved with outpatient activity for Therapies this includes managing and developing standard processes across therapies dealing of incoming referrals, booking of new appointments, management of RTT clock, appropriate waiting lists used, acknowledgement letters as a response to referral received, out coming of clinics, inter-provider transfers are completed, cancelling and rescheduling of therapy appointments in the event of unforeseen absences and last minute changes, review of therapy waiting lists / waiting times, accurate filing systems for patient records. It is not expected for the post holder to routinely work within the reception areas but the post holder must have a good understanding of all processes in order to lead on service development and support the wider administrative team. 7. To support the reception teams where appropriate with validation of long waiters on therapy waiting lists ensuring that trust policy is adhered to. 8. To ensure that letter, telephone and face to face communication with patients, colleagues and managers is professional, timely in line with health records policies and procedures. 9. To work with the reception teams in monitoring all outpatient clinics to ensure that all clinic slots are utilized to the maximum and where necessary fill any vacant slots and also to prevent overbooking of clinics. 10. To lead within Therapies on the process of liaising with the medico legal department on the request for patient notes / reports. 11. To report any maintenance problems to appropriate agencies. 12. Assist the Therapy Management team with the monitoring and updating of data quality reports around complaints/compliments. 13. Assist with producing monthly activity reports that enable accurate forecasting of performance against financial, service and quality targets, standards and performance indicators. 14. Highlight areas of variance and opportunities to improve performance and proactively seek and utilise benchmarking data and other internal / external resources to compare service performance. 15. Ensure that decisive and timely action is taken to address unachieved targets and other areas of poor performance, under achievement and risk. 16. To be accountable for ensuring the different areas within Therapies maintain clinical and electronic records in line with Trust policies and procedures. Workforce 17. To provide leadership and manage a team of administrative staff across Therapies including undertaking appraisals, supervision, training and development of band 2, 3 and 4 staff. 18. Develop and lead recruitment, local induction / ongoing training programme for administrative staff within Therapies. 19. Lead on the organisation of recruitment and selection of all administrative staff within Therapies including preparation of job descriptions, person specifications and interview administration. 20. To line manage administration staff including responsibility for performance management, sickness absence management, appraisal and personal development and grievance and disciplinary issues in accordance with HR policies and procedures. 21. Ensure good practice in recruitment, appraisal, performance management and other policy areas are maintained. Training 22. Be responsible for leading improvement initiatives with administrative staff to achieve continuous improvement in service provision. To identify the learning and development needs of administrative staff and to ensure that the administrative workforce have the required skills to deliver effective support to their services and access to a robust ongoing programme of education and development. 23. To supervise more junior administrative / secretarial roles within Therapies Trust wide. This will involve a combination of direct reports and supporting the senior administrative team to appropriately manage the junior administrative staff. This includes the administrative staff supporting the Therapy outpatient and inpatient activity. 24. Supervision of more junior staff includes appraisals, human resource issues, long term sickness management, management of annual leave / cover. Support may be provided to the senior administrative staff to support with some of the above elements for the junior administrative staff but all complex issues will be managed by this post holder. 25. To supervise and develop the therapy team of administrative staff to act as a supervisor, role model and mentor for the service areas administration workforce. As the lead administrative role in Therapies, this may involve organisation of Trust wide training and development programmes. 26. To ensure that all policies and procedures are adhered to and training undertaken where new policies and procedures are implemented. In particular, those for Health Records, confidentiality and information security. 27. Conduct annual appraisals/performance reviews and identify training requirements for the trust wide team. 28. To participate in yearly appraisal. Be proactive in own Personal Development to ensure ability to support own staff. 29. Responsible for planning and implementing induction programme for recently appointed secretarial/admin bank staff and other appropriate senior staff within the division. 30. To attend all relevant mandatory training. Organisational and Development 31. To ensure administrative processes are standardised across therapies and are in line with the patient access policy. To work with the team leader and more junior administrative teams to support and lead with changes. To plan own work projects within work load. 32. To respond to any queries and complaints from patients, managers or clinicians regarding clinics, referrals, bookings and waiting times, ensuring that any serious issues are passed to the appropriate team leader. To resolve queries where appropriate and escalate as required. 33. To ensure processes for stock ordering are standardised across therapies. To lead on ensuring correct process is followed. 34. To have oversight of all pre booked leave within the administrative team within Therapies to ensure there is adequate cover provided during holiday periods and unforeseen absences. 35. To lead on appropriate projects within Therapies such as work experience, non-clinical apprenticeships and report dissemination, delegating work as required. 36. Assist the Head of Therapies in the development and implementation of local policies and procedures to improve effectiveness of the Therapy department, this should include monitoring and evaluating new processes. To develop administrative polices within Therapies. 37. Assist the Head of Therapies with the monitoring and updating of data quality reports and audit. 38. Take the lead role for Health and Safety of all administrative staff with Therapies. 39. Assist the Therapy Management team in the development and implementation of local policies and procedures to improve the effectiveness of the department; this should include monitoring and evaluating new processes 40. Monitor and ensure compliance with attendance at statutory, mandatory training across the teams for which you are responsible. 41. Put forward proposals for Organisational re-structuring to maximise services by providing appropriate staffing levels. 42. To examine admin/clerical and secretarial systems and processes to continuously improve services. 43. To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience. 44. To ensure monitoring of quality and compliance. Financial responsibility 45. To support the Head of Therapies and the Therapy Managers in monitoring pay and non-pay expenditure in line with budget management. 46. Monitor the delivery of goods procured and distribute as appropriate. 47. Maintain accurate records of the commissioning, procurement and delivery of goods and authorise payment in a timely manner. 48. Acts as an authoriser for stationary and resources as appropriate in line with Trust guidance. 49. This is not an exhaustive list of duties and the post holder may be required to undertake other duties which fall within the grade of the post as requested by other members of your team, the Head of Therapies or Therapy Managers.

Post Title: Administration Assistant Pay Band: Band 2 £22,383 Hours: up to 37.5 hours per week Contract: Permanent Location / Department: Working Well Centre Newtown Road Worcester Accountable to: OH and Wellbeing Manager Reports to: Admin manager Key Working Relationships: Occupational health consultant, manager, nurses, physiotherapist, counsellors, personnel, trust employees, GP surgeries, outside contracted organisations Risk Assessment: Working with VDUs, some manual handling/repetitive tasks. Occasional exposure to verbally aggressive individuals. Key Duties: To receive clients and customers into the Working Well centre, and to ensure the smooth running of clinics within the centre, directing individuals to the appropriate clinician and dealing with any queries arising from the appointments of the day. Maintenance of Occupational Health records with particular reference to Occupational health COHORT computerised system for recording immunisations, blood tests, recall systems and management of all employee OH related issues. Scanning all appropriate paper information onto an individuals Cohort record. Inputting and maintenance of various OH database and spreadsheets for data collection. Ensuring all incoming and outgoing mail is dealt with promptly, efficiently and appropriately, including accessing the generic OH emails, and OH answer phone messages daily. Making appointments for individuals on Cohort OH system. Dealing with and resolving tasks which have been generated by Cohort OH system To be aware of and adhere to strict codes of confidentiality To use ESR computer system as required for health clearance of employees. General Duties: Photocopying and other general office duties