Total 37 Administrative / Clerical job vacancies in Worcester, WR12AE

Key Responsibilities: All Secretaries should be able to undertake the following duties and are expected to work in teams to fulfil the requirements of the service. To undertake medical audio/copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence. To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams. To deal with all incoming correspondence, phone, fax and email in an efficient and effective way. To liaise with other members of the secretarial/administration team in order to provide a co-ordinated and efficient secretarial service. To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral To Treatment (RTT) target. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians/management as appropriate. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust/Departmental Policies. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients. To undertake any other duties as may be required/appropriate by the Directorate Management Team.

We are seeking an expereinced Admin Worker in the WR8 Area to cover maternity cover.

Reporting into the site manager, you will be responsible for the general administrative duties within the site
office to ensure the timely and efficient administration of all customer orders and paperwork.

To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence. To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams. To deal with all incoming correspondence, phone and email in an efficient and effective way. To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service. To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients. To undertake any other duties as may be required / appropriate by the Directorate Management Team.

Risk assessment: Works with display screen equipment for prolonged periods. Works with audio translation machines Involves manual handling activities Job Purpose: To undertake extensive and thorough secretarial support, including medical audio/copy typing duties, operation notes and letters, discharge summaries and other official correspondence, if required. To manage waiting lists, as well as providing an effective and efficient Support Medical Secretarial Service to the Clinical Nurses in relation to their clinical duties. To work as a team with the countywide administrative staff, to support day to day working of the Rheumatology Team. To ensure that appointments are booked and monitored to achieve the National 18-week Referral to Treatment (RTT) target. The post holder will assist the departmental Senior Medical Secretaries and provide a full secretarial service for the Rheumatology clinicians. General administrative and telephone duties. Key Duties: To undertake medical audio/copy typing duties, including outpatient letters to General Practitioners, operation notes and letters, discharge summaries and other official correspondence, if required. To obtain from GPs/other departments test results prior to admission and information for attending the Day Case unit. To accept enquiries from clinicians, GPs, wider health service professionals, other hospitals, voluntary agencies, patients and relatives. To deal with such enquires, or refer back to the Senior Medical Secretaries. To validate and adhere to the RTT (referral to treatment) targets. To ensure patient details are up to date, including patients pathway information. To participate in the use of PAS systems to establish patient information is kept as accurate as possible and produce patient documentation as required. To assist clinicians and nursing staff in obtaining results and prescriptions for Home Care. Liaise with clinical staff, to ensure that a quality service is provided to patients and to ensure the department is kept fully informed of general messages, issues, or patient concerns. In exceptional circumstances, support the appointments team with cancelling patients by telephone at short notice. To undertake training to become familiar with and competent in current health records, validation and departmental procedures and practices. To provide an effective, courteous, high quality patient access service. This will include recording data and maintaining data quality on manual and computerised systems, in accordance with agreed policies and procedures. To participate in the collection and transmission of information to enable the Directorate to meet its objectives. To assist with the sorting of day to day incoming mail, taking action or refer back to the senior medical secretaries. To assist in providing cover for other secretaries in the Rheumatology team in times of planned or unplanned absence, to ensure continuity of service. To produce header sheets for patients hospital notes and send to scanning. In times of absence - To arrange appointments and ensure that all sessions are fully utilised for Joint Injection Clinics, Ultrasound scans and Day Case bookings, ensuring that waiting times adhere to RTT policy. In times of absence - To ensure patients are added to the Day Case and joint injection waiting list effectively. In times of absence - To ensure that clinic booking rules are up to date and adhered to when dealing with referrals and making outpatient or Day Case appointments. In times of absence - To complete administrative tasks associated with Day Case entries, such as inputting priority codes, validation and ensuring repeat dates are added correctly. To carry out any other duties, within the grade as requested by other members of the team and Directorate Support Officer and Directorate Manager. The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs.

To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence. To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams. To deal with all incoming correspondence, phone and email in an efficient and effective way. To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service. To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients. To undertake any other duties as may be required / appropriate by the Directorate Management Team.

To ensure patients are added to the inpatient waiting list correctly and all relevant fields are completed correctly To ensure patients are booked for their skin surgery procedures following Trust policies and processes within the agreed clinical priority and that written communication is immediately sent To action changes to individual appointments whilst ensuring that patients are seen within the agreed clinical priority and that written confirmation is immediately sent To telephone patients, often at short notice, to offer them dates for their procedures or cancel their procedures as required To ensure adherence to the Trusts Patient Access policy when arranging patient treatment. To ensure that letter, telephone and face to face communication with patients, colleagues and managers is professional, timely and in line with Trust policies and procedures To respond to any queries and complaints from patients, managers or clinicians ensuring that any serious issues are escalated to the appropriate manager To liaise with medical secretaries, clinicians, directorate staff, GPs and administrative staff regarding bookings and waiting times To respond to enquiries from GPs, other Health Service personnel, patients and relatives To ensure all policies and procedures are adhered to and training undertaken as required To ensure that general administrative work associated with booking procedures and waiting lists is undertaken according to the expected medical records standards To type Dermatology clinical staff correspondence, e.g. transcribe digital dictation. To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required. To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary. To assist with the validation of patients awaiting outpatient and inpatient attendance. To be familiar with the requirement for the recording of patient details in relation to the 18 week pathway. To be familiar with the National and Local 18 week initiative / objectives / requirements. To be responsible for the monitoring of investigation dates and results and bringing these to the attention of the relevant consultant. To undertake any other duties as may be required as appropriate by the Consultant or the Directorate Management Team in accordance to the needs of the service.

To provide a personal assistant and medical secretarial service to a Consultant and other medical staff in relation to their clinical duties. To manage the Consultants waiting list and the booking of theatre lists in line with Trust policy and national 18 week RTT guidelines. To undertake medical audio/copy typing duties including outpatient letters to General Practitioners operation notes and letters, discharge summaries and other official correspondence if required. To undertake responsibility to ensure any outsourced work for the Acute Clinics is correctly checked and uploaded to the Trust records and applications. To respond to enquiries from GPs, other Health Service personnel, patients and relatives To participate in the collection and transmission of information to enable the Directorate to meet its objectives. To assist with sorting day to day post. To participate in the introduction and use of IT and to provide IT support to colleagues. To cover, as is practical, Medical Secretary colleagues To participate in the use of PAS systems to establish patient information is kept as accurate as possible and produce patient documentation as required. To undertake any other duties as may be required as appropriate by the Consultant or the Directorate Management Team in accordance to the needs of the service.

Key Duties: To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate. To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval. Maintain records regarding admission/discharges/ward attender/ appointments on clinical IT systems. To undertake other relevant clerical duties as required including: photocopying, operating the fax, receiving, sorting and distribution mail, basic typing and stock stationery levels. Ensure that all notes are tracked to the relevant department. Arrange for urgent collection and delivery as required. To arrange transport between departments and to destinations outside the hospital, as required for specimens e.g. blood sample. To transfer valuables to General Office (Cashier) and appropriate documentation. Assigned Tasks within Ward/Department To assist Ward Manager to produce correspondences i.e. thank you letters, communications with other departments, memos to staff, etc. To assist with reception and comfort of relatives as requested by nursing staff. Work collaboratively as part of an integrated team Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales. Ability to me decisions and takes actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision. General Duties: To ensure the confidentiality of all patient information and Trust business. To comply with all Trust policies and procedures. In accordance with the Trusts Health and Safety Policy, the postholder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace. To report any accident or untoward incidents and complaints. To create and maintain positive working relationships with colleagues and other staff within the workplace. To act always in a manner this will promote a good image of the ward/department. To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge. To contribute/to participate in any initiatives to improve the quality of service to patients. Vision and Values: The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment. To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people Driving this commitment are the Trust-wide signature behaviours: Do what we say we will do No Delays, every day We listen, we learn, we lead Work together, celebrate together Standard Clauses: The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs. Competence The post holder is responsible for limiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his / her duties then s/he should immediately speak to their line manager or supervisor. Codes of conduct All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct. Confidentiality The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business. Records Management All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users. Employees should consult their manager if they have any doubt as to the correct management of records with which they work. Health and Safety Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992) and all relevant Trust Health and Safety Policies and Guidance. This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust. Infection Control Employees must accept personal responsibility and accountability for Infection Prevention and Control practice. Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimising the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatory updates in Infection Control. Non Smoking Policy The Trusts approach to smoking is in line with the governments on-going initiatives for an eventual smokefree environment. It aims to adhere to the Worcestershire Health Community Campaign to help Worcestershire stop smoking. A no smoking environment policy exists within all Trust premises including entrances and exits to hospital buildings and on other Trust property (with the exception of staff resident in staff residences, as these are the homes of staff). In June 2014 a ban was implanted which meant staff, contractors and volunteers were no longer permitted to smoke in any of the hospital grounds, including car parks. Further to this, The Alexandra, Kidderminster and Worcestershire Royal Hospitals, have all become smoke free to all patients and visitors as of 17 June 2015. This means that, as well as staff, members of the public, patients and visitors are not allowed to smoke in any of the acute hospital grounds, including car parks. Risk Management It is a standard element of the role and responsibility of all employees of the Trust that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, taking appropriate actions, and reporting all incidents, near misses, and hazards promptly. It is a contractual obligation that all employees must co-operate with any investigations undertaken. Children and vulnerable adults You have a responsibility for promoting and safeguarding the welfare of the children / young people / vulnerable adults that you come into contact with or are responsible for in your job role and sphere of competence. Disclosure and Barring Service The Trust aims to promote equality of opportunity for all, with the right mix of talent, skills and potential. Criminal records will be taken into account for recruitment purposes, only when the conviction is relevant. As the Trust meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. Postholders may periodically be asked to undertake a re-check. The Trust is legally required to check all staff against the Disclosures and Barring Services Childrens and Vulnerable Adults barring lists if they engage in what is defined as Regulated Activity or Controlled Activity: Regulated Activity is defined as working closely with children or vulnerable adults, paid or unpaid, on a frequent or intensive basis. Controlled activity is work that provides opportunities for contact with children or vulnerable adults. Equality and Diversity The Trust promotes policies and practices that challenge discrimination, promote equality, respect individual needs, preferences and choices, and protects human rights. The Trust has a clear commitment to equality for all in employment practices based on an applicants ability, skills and aptitude for the post. A range of equality & diversity policy initiatives are in place and all successful applicants are expected to familiarise themselves with these. It is therefore the duty of every employee to comply with the detail and spirit of these policies and the law at all times. Any issues or concerns you have should be taken up with your manager or the human resource team as soon as possible. Dignity All employees must treat each person as an individual, offering a personalised service respecting peoples dignity and modesty at all times. Conflict of Interest The Trust is responsible for ensuring that the service provided for patients and its care meet the highest standard. Equally, it is responsible for ensuring that staff do not abuse their official position for personal gain or to benefit their family or friends. The Trusts Standing Orders require any member of staff to declare any interest, direct or indirect, with contracts involving the Trust. Staff are not allowed to further their private interests in the course of their NHS duties.

To work with Consultants and junior medical staff, Nurse Practitioners, other hospital staff both within the department and outside, other healthcare professionals, medical secretaries, health records staff, PALS. External: GP surgeries, other hospitals, patients and relatives / carers. This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression. The post holder will provide a comprehensive administrative/receptionist service to the department. This will include making appointments on computerised systems in accordance with agreed policies and procedures, filing of notes and inputting data required for audits. Use of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to: Maintain and check patient registration details and demographic information Retrieve patient information Record the issue and receipt of records on the PAS case note tracking system To check EZ notes and ensure they are available for planned TCIs Maintain patient EZnotes folders by: Filing reports / correspondence / forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request. Repairing case notes folders Making up new folders, registering patients Ordering stationary suppliers when required Inputting date for audits

JOB DESCRIPTION Post Title: Admininstrative Assistant to Bereavement Offices Pay Band: 3 Hours: Full time 15 hours per week Contract: Permanent Location / Department: Bereavement services Countywide Accountable to: Bereavement Lead Reports to: Bereavement Lead Ref: Key Working Relationships: Internal: Medical staff of all grades and specialities, Nursing staff of all grades and specialities, Other health professionals of all grades and specialities including Mortuary staff and Bereavement Officers. Operational and non-operational managers, Non-operational staff of all grades and specialties, Chaplains, Volunteers External: Patients, carers and the general public, General Practitioners, Registrar, Coroner and Coroners Officers, Funeral Directors, Crematorium Officials, Treasury Solicitor and Voluntary Organisations Liases with: Bereavement Assistant, Bereavement Officers, Patient Services/Experience team, Palliative Care Team and medical and nursing staff. Risk Assessment: Dealing with situations of loss, grief, and potential confrontation on a regular (daily) and frequent basis. Significant proportion, greater than 60%, of the work involves using a VDU. Some manual handling associated with moving files and medical records between sites and departments Fire safety and awareness. Some lone working Job Purpose: To deal with the administrative aspects of the deaths of patients in hospital. This includes dealing with distressed families in potentially distressing situations. To work with the Bereavement Assistant and take the lead to ensure key information can be processed in the absence of the band 4 Bereavement Officer. To deputise in exceptional circumstances for the Bereavement Officer band 4 to facilitate face to face meetings with families, to guide through the bereavement pathway. To provide telephone and email advice (on occasion face to face) and support to patients, relatives and staff regarding the NHS bereavement procedure and responding to specific questions raised by relatives which can include dealing with complex, sensitive and sometimes conflicting information. To ensure accurate processing in terms of collecting and recording key administrative data. To ensure that the Trust complies with its statutory obligations in respect of deceased patients. Liaise with front-line staff including doctors, ward managers and Matrons and facilitate responses to any concerns or problems raised by patients/relatives regarding the death of a patient to ensure timely, local resolution. Contribute to service improvements through promoting the use of the Voices questionnaire and feeding back to the Head of Patient, Carer and Public Engagement, the views of carers and families and undertaking actions to resolve problems and share good practice. Key Duties: Undertake the process for dealing with deaths in the Trust in accordance with the Trusts bereavement processes and in accordance with legal and statutory requirements. Record all necessary information using current administrative systems. 24 hours if there is a delay and record on the weekly return and deputise for the Bereavement Officer band 4. Ensure fair and equitable distribution of part 2 signing by means of a rota and maintain an up to date and accurate record of which doctors have signed such forms. Collect payment for cremation forms completed by both doctors. Document when the cheques are collected and keep a record of any that are not collected and returned the funeral directors. Ensure that relatives are contacted, and provided with the necessary information and support to enable the death of the patient to be registered appropriately, including the provision of the MCCD and information booklet. Arrange and book appointments where necessary for patients to register the death at the Registrars office using the council registration system. Complete and sign hospital arranged cremation/burial paper work for miscarriages, stillborn and neonatal deaths. Liaise with funeral directors/ chaplain/ bereavement midwife and relatives to organise a suitable date and time for the burial/ cremation service and keep families informed. Complete and sign cremation paper work for welfare funerals. Register the death and notify the DWP (Department of Work and Pensions) and Treasury. Complete all necessary paperwork and documents. Liaise with funeral directors and chaplain to arrange date and time for cremation service. Ensure that all paperwork is completed correctly by the doctors and that all relevant parties, including the GP, have been notified. In exceptional circumstances, deputise for the Bereavement Officer band 4, to accompany families to the mortuary for viewings. Arrange for medical staff to talk to relatives if they have any concerns or questions relating to the death of the patient, including any matters relating to the contents of the MCCD, or the necessity for a post mortem. Ensure that good practice is developed and adopted in feeding back patients and carers views and recommending actions to resolve problems. Liaise with wards to arrange for patient property to be delivered to the bereavement officer for collection by patients families. Order stationery and ensure that there is a supply of MCCD certificates, cremation forms and relatives information booklets at all times. Keep accurate records of in-patient deaths, BID (Brought in Dead), GP notifications and baby deaths within the hospital. Records to be kept on shared drive to ensure access for other members of staff who have a need to know. Keep a written and electronic record of date, time and cause of death of the deceased and ensure that the cause of death in the deceaseds medical records. Keep medical records in good order and file any loose paper work ensuring the notes are tracked in and out of the department. Keep all relevant excel spread sheets up to date ready for audit. Be aware of the implications of the Freedom of Information Act 2000, Data Protection Act 1998, Access to Health Records Act 1990, the Human Rights Act 1998 and the Trusts Confidentiality Policy in undertaking this role. Alert the Head of Patient, Carer and Public Engagement of any patient services matters that might attract adverse media coverage Assist in the development of patient information. Attend and contribute to team meetings.

To provide administrative assistance and secretarial support to the Consultants and Senior medical staff. To prioritise workload as appropriate. To type ENT clinical staff correspondence. To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required. To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary. To input information on to computer systems as required. To assist in the management of waiting lists by :- Ensuring that patient details are entered correctly onto waiting lists. Liaising with admissions office staff to ensure patients are sent for to come into hospital. Ensuring information on the Allscripts PAS patient administration system is up to date at all times. Ensuring medical records are made available to the relevant departments. To assist with the validation of patients awaiting outpatient and inpatient attendance. To be familiar with the requirement for the recording of patient details in relation to the 18 week pathway. To be familiar with the National and Local 18 week initiative / objectives / requirements. To maintain patients records and track notes electronically in a manner acceptable to the trust. To ensure that patients case notes are maintained in good order, including appropriate filing of results and correspondence. To be responsible for the monitoring of investigation dates and results and bringing these to the attention of the relevant Consultant. To observe absolute confidentiality of all information obtained in the course of your work. To participate in the collection and transmission of information to enable the Directorate to meet its objectives. To familiarize his / herself with the Trust Information Systems and any changes in the facility of the systems. To undertake any other duties as required by the Directorate Support Manager in accordance with the needs of the service.

Administration duties specific to the role. Providing support as required e.g. typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, minuting meetings, day to day supervision of admin colleagues and problem solving. The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations. For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Property Care have an exciting opportunity for an administrative assistant to join the Estates Services Team based in our Worcester office.
What could you be doing?
You will play a key role, working as part of a highly motivated team providing effective administrative support to the Estates Services Managers in the Estates Services team.
You’ll be there to update and maintain systems, generating correspondence as required and being a point of contact liaising between our teams, external customers, sub-contractors, and local authorities.
Some things we need from you
You will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. You will also have the support of a great team around you.
This is a full-time role, 40 hours a week, Monday to Friday, 8:00 – 16:30 with a 30-minute lunch break – no weekend working.
The ideal candidate will also have:
• Strong IT Skills. Competency in Word, Outlook, and ability to develop formula in Excel
• Good communication skills both written and verbally
• Ability to develop good working relationships
• Organised with ability to work to strict deadlines
• Ability to work independently and use own initiative
• Excellent attention to detail
• GCSEs passed in English and Maths
• It would be an advantage if you have previous administration experience within property maintenance but not essential
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team. 
If this sounds like the place for you then we’d love to hear from you!  To find out more about this role, please contact us at recruitment@platformhg.com for a chat.
This role is based at our office in Worcester. There would be occasional travel to offices and other locations as required to attend meetings. We have free car parking at our offices.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.

Proud member of the Disability Confident employer scheme

We are seeking to appoint a Pastoral Administrator to provide comprehensive clerical and administrative support for the Pastoral Team, the Assistant Headteacher and Deputy Headteacher with a wide range of tasks. The postholder will be a main point of contact for parents, carers, and families, and will provide a vital link between home and school.
This role would suit an individual with excellent communication skills (both orally and in writing), a welcoming demeanour, exemplary attention to detail, highly organised and resilient, ability to prioritise workload and proficient with IT and software.
Hours: 37 hours per week, Monday – Thursday 8.30am - 4.30pm, Friday 8.30am – 4.00pm (includes a 30-minute unpaid lunchbreak). Term-time only plus 10 days (some of which are Professional Development Days).
Salary: Scale 4, SCP7-11 £24,294 FTE - £25,979 FTE. Pro-rated to £21,082 - £22,544 term-time only (pay-award pending).
Start date: 2nd September 2024.
For more information, please read our Job Description and Person Specification (attached).To apply, please complete our application form (attached) by the closing date of 4 July 2024.
Interviews will be held as soon as possible after the closing date.Benefits
Secure and competitive pension
Access to a cycle to work scheme
Free on-site parking
Free access to Westfield Health, Healthy Extras providing:
24/7 telephone access to a practising UK GP
24 Hour Advice & Information Line (including structured counselling sessions)
Eldercare Advice
Discounts and offers at hundreds of retailers, restaurants and destinations
Gym discounts
Further information:
Hanley Castle is situated in an idyllic rural location, but with easy access to Worcester, Hereford, Cheltenham and Gloucester.
The School is committed to safeguarding and promoting the welfare of children and young people and as such expects all staff and volunteers to share this commitment. The successful applicant will be required to undertake pre-employment checks including an Enhanced Disclosure via the Disclosure and Barring Service.
Online searches are now undertaken on all shortlisted candidates, for safeguarding suitability, as part of the due diligence.
References are obtained, before interview wherever possible, which include specific enquiries about the applicant's background in relation to safeguarding.

SENCO ADMINISTRATIVE ASSISTANT: (Ref: AS203/0624)
37 hours per week, term time only, plus 3 weeks’ holiday working (we would consider hours between 28 – 37 per week)
Scale 3; SCP 5-6, £23,500-£23,893 fte
pro rata for 37hrs per week term time + 3 wks: £21,543 - £21,905
pro rata for 28hrs per week term time + 3 wks: £16,302 - £16,577
Contract initially for a 12-month period
NCW is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment. This post is a regulated activity, and is conditional on two satisfactory and verified references, an enhanced DBS Clearance and Registration, and medical clearance and a six-month probationary period. NCW is an Equal Opportunities employer.
Due to retirement, we are seeking a SENCo Administrative Assistant to work term time plus three weeks during College holidays. We are happy to consider, for the right candidate, a working pattern between 28 – 37 hours per week which will be discussed at interview. You will provide designated and general administrative support primarily (but not exclusively) for the SENCo and Assistant SENCo, Student support functions and Health & Safety administration