Total 16 Administrative / Clerical job vacancies in San Antonio, Texas

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Austin Submission Processing Data Conversion Operation

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a/an Program Analyst, you will:
Conduct analyses of regulatory and statutory proposals, initiatives, and multifamily housing program proposals submitted for review by outside parties, including use of analytical models to estimate program impacts, and evaluation of projects and initiatives based on sophisticated analytical processes.

Under the direction and guidance of the supervisor or senior staff recommend and develop research programs and strategies to assess program effectiveness; prepare policy proposals that are based on the results of those evaluations.

Serve as a Government Technical Monitor on contracts involving multifamily housing activities, including reviewing contractor's work products, adherence to contractual requirements, initiating/recommending corrective actions, and consulting with the GTR (Government Technical Representative) associated with the contract.

Review and analyze legislative proposals based on the Department's overall goals and program needs to ensure that there is no negative impact of such legislation on existing multifamily housing policies or legislation. Develop legislative proposals and coordinate their development by program offices.

Located at the Designation and Sentence Computation Center (DSCC) for the Federal Bureau of Prisons (BOP).

Provides clerical, administrative and technical support for a team of DSCC staff, working independently under the direct supervision of the Operations Manager.

Establishes and creates files/records and filing systems for inmate records.

Operates a web-based program designed for designation processes involving U.S. Probation Office (USPO), U.S. Marshals Service (USMS), and the Bureau of Prisons (Capture).

Fields questions from institutions, residential re-entry centers, regional office, Judges, Probation Officers, USMS, inmate families, and the general public regarding sensitive information.

Receives all visitors and incoming calls to the Warden.

Screens calls and visitors to determine those requiring the Warden’s attention and referring others to the appropriate department.

Obtains and provides background information through the use of electronic communication or Bureau of Prisons policy to assist in handling those calls that require the Warden’s attention.

Resolves and/or assists in resolving a variety of concerns by staff and/or visitors.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and is performed on a regular and recurring basis.

• Utilize the Defense Civilian Pay System to collect, sort, post, update and review time, attendance and labor data for assigned personnel each pay period.
• Respond to non-technical requests for information regarding office functions, status of reports, duty status of office personnel, or other information available from files.
• Use a personal computer with word processing, spreadsheet software, and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents.
• Coordinate reservations, air, hotel, and rental reservations for personnel.
• Prepare travel orders for personnel based on availability of funds to cover travel costs.

This position is responsible for carrying out a variety of health information functions. The incumbent performs duties related to the receipt, intake, scanning, indexing, quality control, destruction, and transfer of health and administrative information. The incumbent is responsible for electronically scanning various health information documents into VistA Imaging and assuring that the scanned documents are associated to the correct patient, consult or progress note for all Administrative, In-house Clinical and Community Care Record document types in the Computerized Patient Record System (CPRS). The incumbent must follow scanning procedures established by the National Regulations and Scanning SOP to include administrative quality checks of all documents prior to scanning/indexing. After completing the scanning and indexing process, confirms record integrity and reviews the image quality in the VistA Imaging display. Ensures regular quality checks are carried out according to prescribed timeframes and criteria. The incumbent notifies the Supervisor when images are scanned into the wrong patient's record, are indexed incorrectly or are corrupted.

When records are received, the incumbent reviews documents for appropriate scanning criteria and ensures that all necessary health/administrative information meeting the criteria is integrated into CPRS through the PC scanning software and hardware. The incumbent ensures prior to scanning that all paper clips, staples, tape, and loose hanging tape are removed from the documents. The incumbent scans all documents by indexing using the appropriate Clinical or Administrative setup buttons in VistA Capture to index into VistA Imaging to facilitate future reference. The incumbent also correctly indexes all documents imported from other devices or sources, including pdf, tiff, jpeg files, etc. in VistA Imaging. Maintains confidentiality of all electronic records and paper components of the health record; follows appropriate procedures when mailing and destroying health information in paper or electronic format; and ensures sensitive (employee-Veteran) health records are maintained in an extra-secure manner and available only to requestors in the scope of their official duties.

Work Schedule: Monday to Friday (8:00am to 4:30pm)
Telework: Adhoc-Available- (Employees who telework on an occasional, episodic, or short-term basis, and have completed required telework training and telework agreement.) (Portion of day acceptable). VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Position Description/PD#: File Clerk/PD00683A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Note: This is a Bargaining Unit Position.

• You will serve as a Contract Specialist assigned to the Contracts Directorate of the Naval Information Warfare Systems Command (NAVWAR).
• You will assist the Procuring Contracting Officer (PCO) in providing business advice to the customer in formulating acquisition strategies from requirements definition through the life of the system.
• You will perform all pre-award and post-award functions, using a wide range of complex contracting methods and complex and hybrid contract types.
• You will assist in the preparation and maintenance of acquisition plans, appropriate milestone charts, and related schedules. Assists in the preparation of statements of work.
• You will prepare determinations and findings, solicitation documents, and the contractual vehicle.

Serves as a training instructor in a vocational or occupational training program in the Education Department of a Federal Bureau of Prisons (BOP) correctional facility and may also serve as a program coordinator for other vocational/occupational training programs.

Selects and/or develops curriculums which focus on the appropriate vocational training area.

This position has direct responsibility for the delivery of classroom training for vocational and apprenticeship courses in the field/trade of Personal Fitness Trainer.

Develops a curriculum design and record-keeping system to organize and track student progress through identified course work.

Ensures the training program(s) are implemented and delivered in compliance with Bureau policies, Department of Labor, and Bureau of Apprenticeship and Training regulations, and the standards established by other certifying agencies and organizations.

Serve as apprenticeship program coordinator with responsibility for coordinating the various occupational training programs and classes, as well as responsibilities which include development, review and evaluation of the vocational trades program.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• You will serve as an action officer to major Workforce Relations and Compensation (WRAC) division programs, including Employee Relations and Labor Relations.
• You will provide technical advice and operational guidance in WRAC program areas and participate in the development, execution, evaluation and oversight of WRAC programs.
• You will plan and carry out projects or portions of broader assignments to resolve complex tasking at the headquarters level, and analyze issues/problems and develop recommendations and solutions for implementation.
• You will develop, update and interpret WRAC policies and standard processes, and facilitate communication with Commands and subordinate organizations and other Federal agencies on matters associated with WRAC programs.
• You will monitor and analyze data for significant anomalies and trends, including raw data, analysis, findings, conclusions and recommendations for strategic solutions, interventions and expanding best practices.
• You will provide reports, studies and briefings on WRAC programs in general.

• You will administer and oversee multiple Echelon 2 level military and/or civilian programs within OJAG/NLSC and provides subject matter expertise to program leads within the Department of Navy DESCP.
• You will assist with gathering the input required to update and maintain all administrative program requirements.
• You will be responsible for managing the mail program across the DoN DESCP.
• You will serve as DESCP Records Manager/Division Liaison responsible for insuring record keeping creation, retention and archiving of DESCP Privacy Act compliance and permanent records.

• You will provide SME level expertise on-site, worldwide, to execute and maintain field office identity activity operations.
• You will utilize identity activities subject matter expertise to ensure non-standard biometric data obtained from field elements is processed, submitted, and ingested into US government authoritative biometrics databases.
• You will utilize NCIS internal and external intelligence community databases to assess NCIS field office investigations and operations to identify gaps in identity activity operations and opportunities.
• You will develop operational planning documentation in coordination with NCIS field office personnel to initiate identity activity operations.
• You will Coordinate and liaises with DON, Department of Defense (DoD), US government inter-agency and foreign government biometrics organizations to develop and/or revise business rules.
• You will engage with US government and international biometrics community by attending meetings, symposiums, and trainings to ensure NCIS remains at the cutting edge of biometrics and identity activities capabilities.
• You will independently coordinate, collaborate, and brief NCIS leadership, representatives from other US law enforcement and intelligence community partners, military combatant commands, and foreign law enforcement/intelligence community partners.
• You will present written products and briefings to executive level audiences and leaders related to NCIS identity intelligence analysis.

• You will conduct cyber threat hunting to detect, assess, report and help resolve cyber threats and identifies U.S. government and organizational intelligence requirements to focus collection and analytical activities.
• You will search for threats and actual/potential intrusions using the full range of cyber threat hunting tools and techniques.
• You will utilize techniques, such as, Security Information and Event Management (SIEM) tools, Managed Detection and Response (MDR) systems, encryption software, access control/monitoring and penetration testing.
• You will identify, monitor, and assess potential threats through network data such as NetFlow, email headers, PCAP analysis, network logs and Transport Layer Security (TLS) Certificate Pivoting.
• You will conduct in-depth investigations of any anomalies and irregularities to find the root cause of an incident and takes swift action including adversary tracking and incident reporting and response.
• You will collect relevant intelligence and network data and conduct cyber analysis to inform the decision-making process.
• You will create reports that highlight key findings for NCIS, DON, the U.S. Intelligence Community and other 'friendly' cyber threat hunters.
• You will recommend and implement effective responses to defeat the threat and reduce vulnerability; this includes development of improvements in threat identification and in-depth analysis/reporting.
• You will implement cooperative work with other Cybersecurity or Information Security (INFOSEC), plus CI and LE, personnel in NCIS and DON.
• You will write Intelligence Information Reports (IIRs).
• You will prepare documentation to support system operations: Originates documentation reflecting unique system characteristics, as well as security, local policy and operating considerations.
• You will brief Division officials on key cyber defense issues, including the threat landscape or critical NCIS systemic vulnerabilities and recommended or implemented cybersecurity responses, as assigned.
• You will adhere to Department of Defense (DoD), DON, NCIS, National Institute of Standards and Technology (NIST), Cybersecurity and Infrastructure Security Agency (CISA) and other relevant cybersecurity frameworks and protocols.
• You will keep abreast of new information technologies applicable to cyber defense of NCIS systems and improves one's own knowledge and skills in cybersecurity with emphasis on cyber defense to reach the expert level.
• You will use a computer, a wide range of cyber defense tools and techniques to perform cyber defense work as well as administrative work (communicate, word process, record, calculate, prepare presentations, etc.).

• You will serve as the full time EEO Specialist assigned to the EEO Office and may be involved in all aspects of the NAVWAR EEO Program.
• You will serve as the senior functional expert in the area of EEO Complaints Processing and Management, providing case management services for NAVWAR in compliance with EEOC and DON requirements.
• You will use internal and external databases and spreadsheets to monitor, track, analyze and report on both informal and formal complaints of discrimination processing throughout the NAVWAR enterprise.
• You will process informal and formal EEO complaints to include, but not limited to, conducting EEO counseling, drafting correspondence, coordinating investigating, reviewing documents, and preparing and forwarding case files for final dispositions.
• You will serve as the senior functional expert in the area of Alternative Dispute Resolution (ADR) for use in the EEO complaint process.
• You will ensure compliance with directives from the DON ADR Program and coordinate ADR sessions for service commands.
• You will assist in the review and analysis of proposed Equal Employment Opportunity Commission (EEOC) and DON EEO complaint directives and determine impact on the Command's EEO Program.
• You will assist in the preparation for EEO Program inspections of filed activities.

Duties include, but are not limited to:
Public Contact Work

• Receiving, scheduling, referring and contacting members of the staff, agency and persons outside agency ranging from other government agencies to the general public
• Providing general clerical public contact support services such as answering the telephone, referring visitors or providing information about the office, its functions and standard operating procedures, as well as similar information
• Screening calls and personally answering calls when the requested information concerns routine and procedural requirements
• Screening supervisor and staff member calls and determining if the call requires their attention

• Composing correspondence on own initiative based on knowledge of the Chief, Pharmacy Service's views and accepted policies of the VA
• Preparing responses to routine correspondence without direction from the Chief, Pharmacy Service
• Performing secretarial duties in support of an individual, and in some cases, the subordinate staff of that individual as well, by performing general office work auxiliary to the work of the organization
• Typing written reports from drafts or from mechanical recording devices into finished copy.
• Notes are often typed in final form without rough draft reviewed for proper arrangement and grammar and compiled in final form
• Reviewing directives and instructional material pertaining to administrative practices and clerical procedures to be aware of new, revised or amended procedures for such matters as preparation of travel vouchers, training requests and other related procedures
• Typing letters, reports, memoranda, inventories, rosters, mailing lists and other general office material using software applications such as electronic mail, desk-top publishing, calendar, spreadsheets, database and/or graphics
• Performing routine file maintenance work including updating and maintaining computer files and inventory; updating and maintaining all manuals, reference books, and operating handbooks, and guidelines; and/or similar tasks
• Functioning as Records Liaison Officer; establishing and maintaining files of Pharmacy in accordance with Records Control Schedule RCS 10-1, including administrative correspondence, personnel data, hospital memoranda, regulations and other directives
• Recording minutes using skill in standard techniques to summarize the significant aspects of meetings such as committees and staff meetings
• Preparing materials and arranging for meeting rooms to support meetings as needed, such as arrangement of sufficient seating, tables, projectors, and easels
• Confirming meeting facilities are ready, providing sign-in sheets, ensuring that meetings are recorded and contacting meeting leader and participants to verify sufficient attendance
• Maintaining monthly log of safety deficiencies in Pharmacy work areas and tracking to completion
• Receiving calls from Pharmacy staff on safety and environmental issues and inputting work orders for the service into the work order system
• Assisting staff by inputting Ol&T tickets when staff is experiencing computer or telephone issues

• Assisting with formulating and providing all essential data for the annual budget forecast for submission to the Chief of Pharmacy, based on studies of past expenditures, knowledge of Pharmacy requirements, program plans and workload forecasts
• Maintaining budget control records and assuring that funds are used in accordance with the operating budget
• Processing all vouchers with the appropriate office and carrying out any needed follow-up, including travel vouchers for all office staff and vouchers for payment
• Maintaining an awareness of available resources and making recommendations to the needs of the Chief Pharmacy Service, regarding distribution or redistribution of these resources

• Scheduling appointments, coordinating meetings and/or scheduling conferences
• Providing general calendar maintenance clerical services such as maintaining calendars and recording appointments or arranging for meeting and small conference administrative details
• Supporting West Texas VA PGY1 Pharmacy Residency Program and P4 Interns by assisting with scheduling of housing in government quarters