Total 43 Administrative / Clerical job vacancies in Prescot, L34 1PJ

Provide comprehensive administrative support to Clinical teams. Use information systems with specific responsibility to ensure a high standard of information recording is maintained. Produce standardised computer generated reports and/or statistical information as requested by line manager. Type all correspondence relating to the team. Undertake general office duties, including ordering supplies and managing stock levels. Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only. Transfer relevant information to all health and social care providers as requested by line manager. Input accurate and timely information required for audit purposes. Provide reception support as and when required, including receiving clients to the service and assisting with enquiries. Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy. Be responsible for the opening and closing of buildings, if required. Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace. Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence. The post holder shall as necessary provide cover for and undertake duties of absent colleagues. Assist with the training of new clerks within the service. * The post holder shall as necessary provide cover for and undertake duties of absent colleagues. * The post holder shall follow all the policies and procedures of the organisation.

To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians. Keep diary up to date, arrange appointments, and arrange travel and accommodation. Operate an effective bring forward system and filing system. Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed. Type discharge summaries as appropriate Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not. To manage and maintain 18 week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals toensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway. Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings. Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service. Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring that annual/study leave and sickness do not compromise the smooth running and the department. Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team ensure this is covered accordingly liaising closely with Clinical Director. Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction. Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department. Ensure Consultants are up to date with mandatory training/appraisals and ensure information is updated on the system. Ensure sickness/absence and annual leave of clinical staff is reported on the system. Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust. Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person. Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner and that investigations are signed by Consultants or team and are dealt with in accordance with Trust policy. Cross reference invoices against investigations completed at external sites. Prepare any claims for reimbursement for consultant activities. Accurate check of demographics using the Patient Administration System (PAS), including registration screen to check patient details are correct. Maintain effective track on inpatient referrals to ensue patient is reviewed promptly. Receive new referral letters and ensure they are dated and triaged in a timely manner. Liaise with appointments and patients to book appointments accordingly. Check monthly breach lists. Receive cash/cheque donations to Trust; provide receipt/letter of confirmation. Assist with audit/research data collection as required. Obtain information requested by Administration Services Manager as and when required. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. Train new and junior members of the team within own work area as required by Administration Services Co-ordinator. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. Attend appropriate training and education sessions at the request of manager Work with co-ordinators to review working practices, ways of working and find solutions to problems. Implement policies and procedures for own areas. Order stationery for own areas when required. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager

You will be required to operate within a contact centre environment, liaising with patients and health care professionals, including GPs, ensuring the patient accesses the most appropriate clinical pathway. Full Training will be provided. Promotion opportunities are excellent as we offer a range of administrative banding scales within the department, from Band 2 upwards. Flexibility is essential as the team operates 7 days a week from 8am-8pm on a rota basis.

There are 6 x full time positions available for this post.
Hours are 9am - 5pm (Monday - Friday)

Due to the recent theatre expansion at Whiston Hospitals, we are looking to expand the Personal Medical Secretary teams within the following departments:
• General Surgery
• Trauma & Orthopaedics
• Burns & Plastics

Your preferred department will be discussed at interview.

Clinical Support Services at Whiston Hospital is looking to appoint Personal Medical Secretaries to provide a comprehensive service with the minimum of supervision. The successful applicant will be able to organise their own workload and co-ordinate workload activities with other Personal Medical Secretaries in the team. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.

To provide a comprehensive service to the Consultants and Specialty Teams with the minimum of supervision. Organise your workload and co-ordinate activities with other Medical Secretaries to ensure that an efficient service is provided. It is essential that you should exercise initiative commensurate with the role and it is vital that confidentiality is maintained at all times.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

KEY DUTIES
• To provide a comprehensive service to the Consultant and Speciality Team includingnurseclinicians.
• Keepdiaryuptodate,arrangeappointments,andarrangetravelandaccommodation.
• Operateaneffectivebringforwardsystemandfilingsystem.
• Type dictation from audio transcription of clinical correspondence and documentation,ensuring all letter and workflow processes are adhered to and Standard OperatingProceduresarefollowed.
• Typedischargesummariesasappropriate.
• Checkagainstclinicalletterstoensureappropriatefollowuparrangements/investigationsareinplace.Rectify ifnot.
• To manage and maintain 18-week pathways including Tertiary Referrals to externalTrustsandensurethesearecompletedonthePASsystem.Keeptrackofreferralstoensure patientisreviewedpromptly.Checkthatfollowsupappointmentsarearrangedinconjunctionwith Referral To Treat (RTT)patientpathway.
• SupportConsultantinnon-clinicalactivities/ClinicalDirectorrolebypreparingpresentation documents using relevant packages and arrangingmeetings, circulateagenda/supportingpapersasappropriate,andtakingminutes atmeetings.
• Ensure appropriate personnel are informed of consultant annual/study leave.Amendclinic/theatrelists/formsappropriately.KeepConsultantsinformedofjuniordoctorleavecouldhaveaneffect on the service.
• Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring thatannual/studyleaveandsicknessdonotcompromisethesmoothrunningandthedepartment.Liaise with Medical Staffing to arrange locum cover.If emergency need isrequestedbymembersofclinicalteamensurethisiscoveredaccordinglyliaisingcloselywithClinical Director.
• Preparationofdepartmentalinductionandteachingprogrammeforjuniordoctors/studentstaking anactivepart in departmentalinduction.
• Arrange planned patient admission to Hospital liaising with the appropriate ward andadmissionsdepartment.
• EnsureConsultantsareuptodatewithmandatorytraining/appraisalsandensureinformationisupdatedonthesystem.
• Ensuresickness/absenceandannualleaveofclinicalstaffisreportedonthe system.
• Assist with the investigation and compilation of responses to complaints, helping toensurethis is donewithin the optimumdeadlines set bytheTrust.
• Work from initiative using own judgment, acquired knowledge and tact to deal withqueriesandresolvesituations orreferringtoappropriateperson.
• Deal with enquiries either on the telephone or face to face from patients, consultants,juniordoctors and colleagues inanappropriatemanner.
• Ensure all correspondence relating to patient care is acted upon in a timely manner andthat investigations are signed by Consultants or team and are dealt with in accordancewith Trust policy.
• Cross reference invoices against investigations completed at external sites.Prepareanyclaims for reimbursement forconsultantactivities.
• AccuratecheckofdemographicsusingthePatientAdministrationSystem(PAS),including registration screen tocheck patientdetailsare correct.
• Maintaineffective trackoninpatientreferralstoensuepatientisreviewedpromptly.
• Receive new referral letters and ensure they are dated and triaged in a timely manner.Liaisewithappointmentsandpatientstobookappointmentsaccordingly.Checkmonthlybreach lists.
• Receivecash/chequedonationstoTrust;providereceipt/letterofconfirmation.
• Assistwithaudit/researchdatacollectionasrequired.
• ObtaininformationrequestedbyAdministrationServicesManagerasandwhenrequired.
• Be able to work as part of a team, promote effective flows in the department to coverleaveto ensureofficeruns smoothly.
• Trainnewandjunior membersof theteamwithinownworkareaasrequiredbyAdministrationServices Co-ordinator.
• General office duties including dealing with incoming and outgoing mail, e-mail, fax,photocopying.Participateinhousekeepingoftheofficeenvironment.
• Attendappropriatetrainingandeducationsessionsattherequestofmanager.
• Work with co-ordinators to review working practices, ways of working and find solutionsto problems.
• Implementpoliciesandproceduresforownareas.
• Orderstationeryforownareaswhenrequired.
• ToworkinaflexiblemannerinaccordancewiththeTrustPolicy.
• AnyotherdutiesrequiredbyLineManager


This advert closes on Sunday 27 Oct 2024

Proud member of the Disability Confident employer scheme

37.5 hours per week (Monday - Friday)

Due to the recent theatre expansion at Whiston Hospitals, we are looking to expand the Personal Medical Secretary teams within the General Surgery department and the Burns & Plastics department.



Clinical Support Services at Whiston Hospital is looking to appoint Personal Medical Secretaries to provide a comprehensive service with the minimum of supervision within the General Surgery department and Burns & Plastics department.

Your preferred department will be discussed at interview.

The successful applicant will be able to organise their own workload and co-ordinate workload activities with other Personal Medical Secretaries in the team. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

KEY DUTIES
• To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians.
• Keep diary up to date, arrange appointments, and arrange travel and accommodation.
• Operate an effective bring forward system and filing system.
• Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed.
• Type discharge summaries as appropriate.
• Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.
• To manage and maintain 18-week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
• Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings.
• Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service.
• Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring that annual/study leave and sickness do not compromise the smooth running and the department.
• Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team ensure this is covered accordingly liaising closely with Clinical Director.
• Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction.
• Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department.
• Ensure Consultants are up to date with mandatory training/appraisals and ensure information is updated on the system.
• Ensure sickness/absence and annual leave of clinical staff is reported on the system.
• Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust.
• Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person.
• Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors, and colleagues in an appropriate manner.
• Ensure all correspondence relating to patient care is acted upon in a timely manner and that investigations are signed by consultants or team and are dealt with in accordance with Trust policy.
• Cross reference invoices against investigations completed at external sites. Prepare any claims for reimbursement for consultant activities.
• Accurate check of demographics using the Patient Administration System (PAS), including registration screen to check patient details are correct.
• Maintain effective track on inpatient referrals to ensue patient is reviewed promptly.
• Receive new referral letters and ensure they are dated and triaged in a timely manner. Liaise with appointments and patients to book appointments accordingly. Check monthly breach lists.
• Receive cash/cheque donations to Trust; provide receipt/letter of confirmation.
• Assist with audit/research data collection as required.
• Obtain information requested by Administration Services Manager as and when required.
• Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
• Train new and junior members of the team within own work area as required by Administration Services Co-ordinator.
• General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment.
• Attend appropriate training and education sessions at the request of manager.
• Work with co-ordinators to review working practices, ways of working and find solutions to problems.
• Implement policies and procedures for own areas.
• Order stationery for own areas when required.
• To work in a flexible manner in accordance with the Trust Policy.
• Any other duties required by Line Manager


This advert closes on Tuesday 24 Sep 2024

Proud member of the Disability Confident employer scheme

The Medical Care Group at Whiston Hospital is looking to appoint a Personal Medical Secretary to provide a comprehensive service with the minimum of supervision within the Respiratory Department.

The successful applicant will be able to organise their own workload and co-ordinate workload activities with other Personal Medical Secretaries in the team. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.

Applicants will be proficient in the use of audio-typing and word-processing packages and qualified to at least RSA Level 3/OCR typing/word-processing or equivalent. Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable. Experience of using Microsoft Office software and the Medway system is an advantage but training will be provided if necessary.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

Hours of work:

37.5 hours, Monday – Friday, 9:00am-5:00pm

To provide a comprehensive service to the Consultants and Specialty Teams with the minimum of supervision. Organise your workload and co-ordinate activities with other Medical Secretaries to ensure that an efficient service is provided. It is essential that you should exercise initiative commensurate with the role and it is vital that confidentiality is maintained at all times.

Interview date: 3rd October 2024

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

KEY DUTIES
• To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians.
• Keep diary up to date, arrange appointments, and arrange travel and accommodation.
• Operate an effective bring forward system and filing system.
• Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed.
• Type discharge summaries as appropriate
• Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.
• To manage and maintain 18 week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
• Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings.
• Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service.
• Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring that annual/study leave and sickness do not compromise the smooth running and the department. Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team ensure this is covered accordingly liaising closely with Clinical Director.
• Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction.
• Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department.
• Ensure Consultants are up to date with mandatory training/appraisals and ensure information is updated on the system.
• Ensure sickness/absence and annual leave of clinical staff is reported on the system.
• Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust.
• Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person.
• Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors and colleagues in an appropriate manner.
• Ensure all correspondence relating to patient care is acted upon in a timely manner and that investigations are signed by Consultants or team and are dealt with in accordance with Trust policy.
• Cross reference invoices against investigations completed at external sites. Prepare any claims for reimbursement for consultant activities.
• Accurate check of demographics using the Patient Administration System (PAS), including registration screen to check patient details are correct.
• Maintain effective track on inpatient referrals to ensue patient is reviewed promptly.
• Receive new referral letters and ensure they are dated and triaged in a timely manner. Liaise with appointments and patients to book appointments accordingly. Check monthly breach lists.
• Receive cash/cheque donations to Trust; provide receipt/letter of confirmation.
• Assist with audit/research data collection as required.
• Obtain information requested by Administration Services Manager as and when required.
• Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
• Train new and junior members of the team within own work area as required by Administration Services Co-ordinator.
• General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment.
• Attend appropriate training and education sessions at the request of manager
• Work with co-ordinators to review working practices, ways of working and find solutions to problems.
• Implement policies and procedures for own areas.
• Order stationery for own areas when required.
• To work in a flexible manner in accordance with the Trust Policy.
• Any other duties required by Line Manager


This advert closes on Sunday 29 Sep 2024

Proud member of the Disability Confident employer scheme

KEY DUTIES To quality check documentation completed in clinical administration support. Audit reports bi-monthly against KPIs (key performance indicators). Mentor, train and supervise relevant staff as required by the Administration Services Co-ordinator. Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway. Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Print off EIS reports for discharges. Taking minutes of meetings and circulating to relevant groups. Obtain information requested by Administration Services Co-Ordinator. Record sickness/absence, annual leave on ESR system. Carry out appraisals as appropriate. Organise and order stationary items as appropriate. Ensure all mandatory training is up to date and report accordingly. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. Attend appropriate training, meetings and education sessions at the request of manager. Work with managers to review working practices, ways of working and find solutions to problems. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager

KEY DUTIES To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians. Keep diary up to date, arrange appointments, and arrange travel and accommodation. Operate an effective bring forward system and filing system. Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed. Type discharge summaries as appropriate. Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not. To manage and maintain 18-week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway. Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings. Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service. Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring that annual/study leave and sickness do not compromise the smooth running and the department. Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team ensure this is covered accordingly liaising closely with Clinical Director. Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction. Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department. Ensure Consultants are up to date with mandatory training/appraisals and ensure information is updated on the system. Ensure sickness/absence and annual leave of clinical staff is reported on the system. Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust. Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person. Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors, and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner and that investigations are signed by consultants or team and are dealt with in accordance with Trust policy. Cross reference invoices against investigations completed at external sites. Prepare any claims for reimbursement for consultant activities. Accurate check of demographics using the Patient Administration System (PAS), including registration screen to check patient details are correct. Maintain effective track on inpatient referrals to ensue patient is reviewed promptly. Receive new referral letters and ensure they are dated and triaged in a timely manner. Liaise with appointments and patients to book appointments accordingly. Check monthly breach lists. Receive cash/cheque donations to Trust; provide receipt/letter of confirmation. Assist with audit/research data collection as required. Obtain information requested by Administration Services Manager as and when required. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. Train new and junior members of the team within own work area as required by Administration Services Co-ordinator. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. Attend appropriate training and education sessions at the request of manager. Work with co-ordinators to review working practices, ways of working and find solutions to problems. Implement policies and procedures for own areas. Order stationery for own areas when required. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager

KEY DUTIES To quality check documentation completed in clinical administration support. Audit reports bi-monthly against KPIs (key performance indicators). Mentor, train and supervise relevant staff as required by the Administration Services Co-ordinator. Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway. Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Print off EIS reports for discharges. Taking minutes of meetings and circulating to relevant groups. Obtain information requested by Administration Services Co-Ordinator. Record sickness/absence, annual leave on ESR system. Carry out appraisals as appropriate. Organise and order stationary items as appropriate. Ensure all mandatory training is up to date and report accordingly. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. Attend appropriate training, meetings and education sessions at the request of manager. Work with managers to review working practices, ways of working and find solutions to problems. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager Safeguarding Responsibilities Comply with Trust Safeguarding Children Policy and standard operating procedures to safeguard vulnerable children up to 18 years throughout the Trust, this includes the Protocol for Children who Do Not Attend Clinics, fulfilling your role as defined in these documents. Liaise with all relevant professionals (Police, Social Services) in relation to safeguarding work undertaken by your Consultant. Type any medical reports for child protection cases as requested by the Consultant, nurse or junior medical staff. Arrange multi- professional meetings regarding child protection/child in need cases. Minute multi- professional meetings as necessary. Provide administrative support for the Named Consultant and Named Nurse for Safeguarding Children Know about the range of physical abuse, emotional abuse, neglect and sexual abuse. Be able to recognise signs of abuse appropriate to role and what action to take. Know what to do if concerned that a child is being abused. Know about the Trusts local policies/procedures. Understand the importance of sharing information, how it can help and the dangers of not sharing information. Be able to recognise signs of child abuse as this relates to their role. e.g observe inappropriate parenting, an unusually quiet and withdrawn child etc. Be able to seek advice and report concerns, ensuring that they are listened to.

KEY DUTIES To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians. Keep diary up to date, arrange appointments, and arrange travel and accommodation. Operate an effective bring forward system and filing system. Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed. Type discharge summaries as appropriate Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not. To manage and maintain 18 week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals toensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway. Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings. Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could have an effect on the service. Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring that annual/study leave and sickness do not compromise the smooth running and the department. Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team ensure this is covered accordingly liaising closely with Clinical Director. Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction. Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department. Ensure Consultants are up to date with mandatory training/appraisals and ensure information is updated on the system. Ensure sickness/absence and annual leave of clinical staff is reported on the system. Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust. Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person. Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner and that investigations are signed by Consultants or team and are dealt with in accordance with Trust policy. Cross reference invoices against investigations completed at external sites. Prepare any claims for reimbursement for consultant activities. Accurate check of demographics using the Patient Administration System (PAS), including registration screen to check patient details are correct. Maintain effective track on inpatient referrals to ensue patient is reviewed promptly. Receive new referral letters and ensure they are dated and triaged in a timely manner. Liaise with appointments and patients to book appointments accordingly. Check monthly breach lists. Receive cash/cheque donations to Trust; provide receipt/letter of confirmation. Assist with audit/research data collection as required. Obtain information requested by Administration Services Manager as and when required. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. Train new and junior members of the team within own work area as required by Administration Services Co-ordinator. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. Attend appropriate training and education sessions at the request of manager Work with co-ordinators to review working practices, ways of working and find solutions to problems. Implement policies and procedures for own areas. Order stationery for own areas when required. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager

KEY DUTIES To provide a comprehensive service to the Consultant and Speciality Team including nurse clinicians. Keep diary up to date, arrange appointments, and arrange travel and accommodation. Operate an effective bring forward system and filing system. Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed. Type discharge summaries as appropriate. Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not. To manage and maintain 18-week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follows up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway. Support Consultant in non-clinical activities/Clinical Director role by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and taking minutes at meetings. Ensure appropriate personnel are informed of consultant annual/study leave. Amend clinic/theatre lists/forms appropriately. Keep Consultants informed of junior doctor leave could influence the service. Manage on-call rotas in absence of Rota Co-ordinator when requested, ensuring that annual/study leave, and sickness do not compromise the smooth running and the department. Liaise with Medical Staffing to arrange locum cover. If emergency need is requested by members of clinical team, ensure this is covered accordingly liaising closely with Clinical Director. Preparation of departmental induction and teaching programme for junior doctors/students taking an active part in departmental induction. Arrange planned patient admission to Hospital liaising with the appropriate ward and admissions department. Ensure Consultants are up to date with mandatory training/appraisals and ensure information is updated on the system. Ensure sickness/absence and annual leave of clinical staff is reported on the system. Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust. Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person. Deal with enquiries either on the telephone or face to face from patients, consultants, junior doctors, and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner and that investigations are signed by consultants or team and are dealt with in accordance with Trust policy. Cross reference invoices against investigations completed at external sites. Prepare any claims for reimbursement for consultant activities. Accurate check of demographics using the Patient Administration System (PAS), including registration screen to check patient details are correct. Maintain effective track on inpatient referrals to ensue patient is reviewed promptly. Receive new referral letters and ensure they are dated and triaged in a timely manner. Liaise with appointments and patients to book appointments accordingly. Check monthly breach lists. Receive cash/cheque donations to Trust; provide receipt/letter of confirmation. Assist with audit/research data collection as required. Obtain information requested by Administration Services Manager as and when required. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. Train new and junior members of the team within own work area as required by Administration Services Co-ordinator. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. Attend appropriate training and education sessions at the request of manager Work with co-ordinators to review working practices, ways of working and find solutions to problems. Implement policies and procedures for own areas. Order stationery for own areas when required. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager

To receive in and record all aspects of incoming mail (postal, email) ensuring that all urgent issues are brought to the Associate Directors attention for immediate action. Use initiative and take action on aspects of mail that require further enquiries before passing to the Associate Nurse to respond. To deal with a variety of incoming telephone calls in a professional manner and record appropriately, using initiative to deal with matters where possible, taking messages and redirecting calls as appropriate. This may include dealing with service users and their relatives in distressed circumstances. In these instances, the use of tact and empathy is essential. To produce a variety of documents, letters, memos and reports using Microsoft Office and other IT packages as requested. Typing can be by audio, manuscript, copy or dictation. To manage and maintain the Associate Directors electronic diary and utilise his/her time in the most effective way. This will involve the exercise of tact and persuasion to ensure that, as far as possible, the Associate Directors availability takes priority. Where appropriate, manage the diaries of other members of the Mental Health Care Division Management Team in the same way. To have overall responsibility for administration of meetings such as organising dates, times, venues and order refreshments as required. Prepare agenda and papers for all meetings chaired by the Associate Director and ensure that all paperwork pertaining to these meetings is available and distributed on time. Attend these meetings and produceminutes within agreed timescales. Ensure minutes are circulated once ratified to appropriate group. To maintain a Bring Forward system to ensure that all papers and agendas are ready for meetings at which the Associate Director attends. Ensure a system is in place to follow up any outstanding queries, comments and actions. Retrieve these issues on a weekly basis and take relevant action, ensuring that the Associate Director is kept aware of actions taken at all times. Please refer to attached Job Description for full list of duties and responsibilities.

An exciting opportunity has arisen for a Permanent position of Personal Assistant to the Mental Health Care Division Senior Leadership Team based at Kings Business Park, Prescot

The hours are full time 37.5 per week, Monday to Friday 9 am to 5 pm.

The post holder will be required to provide a comprehensive, confidential, efficient and effective secretarial/administrative support to the Associate Director of Nursing and Patient Experience with additional support to senior managers within the Adult Mental Health Directorate as and when required.

To ensure that all expected requirements are carried out efficiently and in a timely manner to facilitate all aspects of the day-to-day management of the service.

To have confidence and the ability to work on own initiative with minimum of supervision.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To receive in and record all aspects of incoming mail (postal, email) ensuring that all urgent issues are brought to the Associate Director’s attention for immediate action. Use initiative and take action on aspects of mail that require further enquiries before passing to the Associate Nurse to respond.

To deal with a variety of incoming telephone calls in a professional manner and record appropriately, using initiative to deal with matters where possible, taking messages and redirecting calls as appropriate. This may include dealing with service users and their relatives in distressed circumstances. In these instances, the use of tact and empathy is essential.

To produce a variety of documents, letters, memos and reports using Microsoft Office and other IT packages as requested. Typing can be by audio, manuscript, copy or dictation.

To manage and maintain the Associate Director’s electronic diary and utilise his/her time in the most effective way. This will involve the exercise of tact and persuasion to ensure that, as far as possible, the Associate Director’s availability takes priority. Where appropriate, manage the diaries of other members of the Mental Health Care Division Management Team in the same way.

To have overall responsibility for administration of meetings such as organising dates, times, venues and order refreshments as required. Prepare agenda and papers for all meetings chaired by the Associate Director and ensure that all paperwork pertaining to these meetings is available and distributed on time. Attend these meetings and produce
minutes within agreed timescales. Ensure minutes are circulated once ratified to appropriate group.

To maintain a Bring Forward system to ensure that all papers and agendas are ready for meetings at which the Associate Director attends.

Ensure a system is in place to follow up any outstanding queries, comments and actions. Retrieve these issues on a weekly basis and take relevant action, ensuring that the Associate Director is kept aware of actions taken at all times.

Please refer to attached Job Description for full list of duties and responsibilities.






This advert closes on Sunday 22 Sep 2024

The Surgical Care Group at Whiston Hospital is looking to appoint a Medical Secretary to provide a comprehensive service with the minimum of supervision within the Surgical Care Teams.

The successful applicant will be able to organise their own workload, co-ordinate workload activities with other secretaries in the team and liaise directly with the Personal Medical Secretary. The successful candidate will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner.

Applicants will be proficient in the use of audio-typing and word-processing packages and ideally qualified to at least RSA Level 3/OCR typing/word-processing or equivalent. Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable. Experience of using Microsoft Office software and the Medway system is an advantage but training will be provided if necessary.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

To provide a comprehensive administrative service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where appropriate.

The Surgical/Medical Care Group provides a full range of acute in-patient, out-patient, day case and emergency services to the local communities of Mersey & West Lancashire Teaching Hospital and out of area patients.

Interview Date - To Be Confirmed

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

KEY DUTIES
• To quality check documentation completed in clinical administration support.
• Audit reports bi-monthly against KPI’s (key performance indicators).
• Mentor, train, and supervise relevant staff as required by the Administration Services Co-ordinator.
• Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follows up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
• Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly.
• Deal appropriately with concerns from staff in line with Trust policy.
• To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion, and empathy in all situations.
• Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct.
• Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
• Print off EIS reports for discharges.
• Taking minutes of meetings and circulating to relevant groups.
• Obtain information requested by Administration Services Co-Ordinator.
• Record sickness/absence, annual leave on ESR system.
• Carry out appraisals as appropriate.
• Organise and order stationary items as appropriate.
• Ensure all mandatory training is up to date and report accordingly.
• Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
• General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment.
• Attend appropriate training, meetings and education sessions at the request of manager
• Work with managers to review working practices, ways of working and find solutions to problems.
• To work in a flexible manner in accordance with the Trust Policy.
• Any other duties required by Line Manager


This advert closes on Monday 16 Sep 2024

Proud member of the Disability Confident employer scheme

KEY DUTIES To quality check documentation completed in clinical administration support. Audit reports bi-monthly against KPIs (key performance indicators). Mentor, train, and supervise relevant staff as required by the Administration Services Co-ordinator. Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follows up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway. Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion, and empathy in all situations. Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Print off EIS reports for discharges. Taking minutes of meetings and circulating to relevant groups. Obtain information requested by Administration Services Co-Ordinator. Record sickness/absence, annual leave on ESR system. Carry out appraisals as appropriate. Organise and order stationary items as appropriate. Ensure all mandatory training is up to date and report accordingly. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. Attend appropriate training, meetings and education sessions at the request of manager Work with managers to review working practices, ways of working and find solutions to problems. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager