Total 6 Administrative / Clerical job vacancies in Nottingham, NG5 1PB

As a key member of our administrative team, you will be expected to undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team. You will be required to project a positive and friendly image to patients and other visitors, either in person or via the telephone. Part of your role will be to assist and direct patient in accessing the appropriate service or healthcare in a courteous, efficient, and effective manner. To perform all clerical & administrative duties: To provide efficient audio, copy typing & word processing service for Practice staff teams as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate & quality manner. Managing choose & book to make appointments, bookings & admissions as required including e-Referrals To establish &maintain filing and administrative systems so that written/computer information is easily accessible & secure. To retrieve medical records & assist the completion of medical/insurance records. File patient records & correspondence in patient medical records. To receive incoming & initiate outgoing telephone calls in order to facilitate timely & appropriate communications with others, taking messages and dealing with appropriate queries. Utilising Lexacom To maintain the computer clinic system in an accurate & secure manner. To assist with the gathering of statistics & information when required. To provide cover for members of the practice team in periods of sickness & annual leave. In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties.

Brook Street are currently recruiting for a HR Support Desk Advisor - Executive Officer level, to work for HM Land Registry.

Full-time role working 37 hours per week, Monday-Friday, 8 - 4.30.

Office based for 3 days a week
Location- Unity Square, Nottingham
Rate of pay £15.29/hr
Temporary contract till 28/03/24, with potential to extend

As a HR Support Desk Adviser, you will provide professional first-line customer service support to managers and staff on all areas of HR policy, process, and payroll queries. Delivery of the service is from a central office in a contact centre environment, communicating by telephone and email, you will give up to date HR policy guidance across the organisation. You will carry out a variety of HR tasks, including payroll queries and administrative duties.

Main duties:

- Undertake a variety of HR transactional and administrative tasks required throughout the

employee life cycle in an accurate and timely manner, for example, employment changes,

absence management, pay and pensions, retirement and resignations.

• Provide excellent customer service.
• Provide advice to HMLR employees and Line Managers on HR policies, procedures and payroll queries via the telephone and via email from our centralised contact centre.
• Work as part of the team and contribute to achieving agreed service levels.
• Ensure that the Oracle Service Cloud case management system and HR database is maintained and kept up to date.
• Perform scheduled reporting to support both customers within HR Group and the business.
• Liaise with a range of internal and external stakeholders.
• Ensure all HR documentation is updated to reflect current HMLR policy and retained in accordance with GDPR.
• Work on a variety of HR projects and tasks within the HR Support Desk and the wider HR as and when required.

Skills Required:

• Customer service
• Effective time management
• Excellent written and verbal skills
• Computer literate
• Some HR (desirable)

Candidates applying must be able to pass a clear Basic DBS check and provide proof of Right to Work in the UK. You will also need to provide either and or reference details or evidence for education etc for the last 3 years.

Please apply online with your current CV in WORD format. Due to the high number of applications we receive it may not be possible to respond to all applications

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Job Title: Medical Secretary The post-holder will provide a comprehensive and highly efficient administration and secretarial service to GPs and teams within the practice To communicate effectively with patients / carers regarding appointment and treatment related matters The post-holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team within the practice. Job Responsibilities: To provide secretarial support within the practice To provide an efficient audio, copy typing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner To attend meetings and take minutes as required To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries To assist with the gathering of statistics and information when required To process medico-legal report requests Monitor daily tasks and complete tasks as required To type correspondence or other documents on behalf of the clinicians and managers To provide cover for members of the secretarial team during periods of sickness and annual leave To liaise with external agencies including hospitals and service providers and provide reports/results where appropriate To liaise with other services (clinical and administrative) and practices and take action where appropriate Deal with telephone queries from Patients, General Practitioners, Consultants and Hospitals, as well as general Departmental matters. To undertake referral processing for Patients attending the practice. Information Management Use IT templates and mail merge as required in order to generate letters.

Nottinghamshire County Council are seeking to recruit a Leaving Care Personal Advisor to support young people aged 17-24 who are leaving care. The role is a temporary, full time position for an initial period of 3 months with a view to this being extended on a rolling basis and is offering a pay rate of £14.41 per hour. The role will be hybrid based with a mixture of home working and working in the community with the young people so as a result the successful candidate is required to be a car driver.

As a Personal Advisor you will be the allocated worker and key contact for your young people. You will provide practical, personal and emotional support to support a successful transition to adulthood and promote independence , role modelling what a good corporate parent does.

Your responsibilities will include:
* Building reciprocally respectful relationships with young people.
* Developing Pathway Plans in collaboration with your young people.
* Keeping case records.
* Completing visits to young people at home and in the community; always seeking to promote the best outcomes possible.

The ideal candidate will have:

• Experience of working with young people and their families
• Full UK driving license
• Enhanced DBS check
• Be able to work upon own initiative and within a team

The benefits of working with Eilidh at Service Care Solutions:

• You will receive a dedicated and personal consultant with a vast knowledge of social work
• We are a nationwide supplier of Social Work staff to over 200 local authorities which means we have a wide variety of exclusive roles based all over the country
• We provide frequent updates of new opportunities via text and email
• We have an expert payroll service which is processed twice a week

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

If you are interested in this exciting opportunity, please apply now. Don't miss your chance to become a Leaving Care Personal Advisor with Nottinghamshire County Council! To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964 or eilidh.nicol@servicecare.org.uk.

To participate in the provision of a welcoming and confidential reception service to clients, staff and visitors. To participate in the provision of an efficient clerical support service to clinical and managerial staff. To provide administrative support and undertake clerical duties requested by managerial and clinical staff within the health centre. To provide reception duties at the health centre for staff and patients. To deal with requests, incoming calls and enquiries and forward onto the relevant personnel as appropriate. To book and notify patients of appointments. To type reports and correspondence. To implement and maintain adequate filing and follow up systems. To undertake general clerical duties including the collection, distribution and posting of mail. To ensure that manual and electronic records are maintained and up to date, including filing of documents in health records and facilitating the smooth and timely transfer of records in and out of the area as required Provide members of the public with supplies available from the health centre. To travel to and work from other bases within the organisation to carry out administration support. To provide any other duties as delegated by the Centre Manager Please note that this post does not meet the pay level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa. Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

** £11.88 PER HOUR ** POTENTIAL FOR HYBRID WORKING ** START DATE 11th November 2024 **
This is a fantastic opportunity to work with our exciting client and make a difference to their customers.
This is one role, initially for 3 - 6 months, with the potential to be extended.

Role Overview:
This role is Contact Centre based, with the main duties of Customer Service Advisers answering customer queries relating to the Mental Capacity Act 2005 and about OPG's services. This includes powers of attorney and the supervision of court appointed deputies.
Advisers also play an important role by coaching and guiding our customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it's important that Advisers have the ability to show empathy and understanding towards our customers.
Customer Service Advisers receive regular management support, and all members of the team work together to achieve our targets.
The work mainly involves communicating with our customers verbally by telephone but also in writing, and completing the related administrative work following each interaction with a customer. This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks.

You will be working on the Contact Centre dealing with telephone calls for 6.5 hours per day. You will be the front face of the OPG on the contact centre, so experience of dealing with a range of customer services queries, so experience of working in a contact centre role would be preferable. You will be protecting, serving our vulnerable customers dealing or signposting their queries to relevant departments, so it is imperative that you have a good skills in dealing with customers and the public.

There are three breaks built into the day and extensive training will be delivered to these individuals to deliver the front face of the OPG.

Key Responsibilities:
* Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met
* Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided
* Answering customer queries by telephone in a contact centre environment
* Escalating customer queries and requests to other teams where appropriate
* Inputting and updating data on our IT systems
* Making and answering telephone calls with internal and external customers
* Responding to written correspondence received via post or email.
* Attending and contributing to team meetings
* Collating, analysing and formatting data and information
* To act as a point of contact for the customer, dealing with telephone enquiries and correspondence in a professional and courteous manner.

Essential Skills:
* Excellent communication skills both written and verbal
* Experience dealing with customers
* Experience of working in a compliance environment
* Attention to detail and good data entry skills
* Ability to remain calm and professional at all times

The roles are subject to passing a clear standard DBS and a full 3 years referencing
Please apply online with your current CV in WORD Format
.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.