Total 150 Administrative / Clerical job vacancies in Newcastle-under-Lyme, ST4 6QG

We are seeking to appoint a Personal Welfare Support Assistant on a fixed term basis until 31.08.24. The role is essential in maintaining pupil welfare, supporting independence in using the bathroom and ensuring pupils receive an excellent level of personal hygiene support. This role will also involve supporting our swimming team in getting pupils ready to swim and showered and changed afterwards. Manual handling training will be given along with other relevant training for this role. You must be motivated, flexible, and work well in a team. The role will involve working Wednesday afternoons and all day Thursday and Friday. Blackfriars Academy is a very special place to be educated. We have a learning community of approximately 120 students aged between 11-19 and over 90 staff all working towards the goal of supporting students with profound and complex, or moderate or severe learning needs and profound and complex needs to reach their potential. We are special because we provide an outstanding educational experience for a vast range of needs in a supportive and caring atmosphere where students blossom in our inclusive environment.Shaw Education Trust offer the following benefits with your Teaching or Support Staff employment: An excellent Local Government Pension Scheme (Support Staff) / Teachers Pension (Teaching Staff) Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years’ service including Bank Holidays) Access to health and wellbeing support via Occupational Health Cycle to work scheme Access to our Institute of Education and fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust. Our Special settings cater for children and young people with a wide range of Special Educational Needs from children with profound medical needs and life limiting conditions, those with severe, moderate and sensory needs through to young people with social emotional and mental health needs that require support and understanding to help them to navigate their world. Whether you are a teacher, a teaching assistant, a healthcare professional or work in facilities, admin or operations all of our Special Schools offer you the opportunity to work within an establishment that has a ‘family’ feel that puts the children, young people and their families at the heart of what they do. All the pupils within our Special Schools have an individualised education and are educated in small classes and groups with enhanced support to ensure that all of their needs are met. There is nothing more rewarding than being part of a team that supports a child or young person with Special Educational Needs to reach their goals. You truly will make a difference to the life of a young person and their family. Shaw Education Trust are a thriving mix of diverse and growing schools including Primary, Secondary and Special Schools all working together to improve the lives of young people in our communities. We are sponsored by Shaw Trust a charity organisation that focuses on transforming lives. We’re a growing group of dynamically awesome academies providing education to children of all ages and abilities. Staff across our team of schools are dedicated to ensuring that every child has the opportunity to be successful, whatever their starting point in life.
Actual Salary: £8,704 - £8,848 Working Hours: 16.25 hrs, per week - (Term Time only plus 5 inset days, working 39 weeks a year) Contract Type: Fixed term until 31.08.24

Please refer to detailed job description. The post holder is required to support the Medical Secretary Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve inpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence and/or transcribing and typing up of minutes as appropriate.

Across Tameside and Glossop we are working towards integrating our services through the Care Together programme. The establishment of a community Health and Social Care Single Point of Contact is a key component of this programme. We are currently looking for an enthusiastic individual to join our Community Gateway Service. The Gateway receives referrals to the District Nursing Neighbourhood teams, the Integrated Urgent Care Team and the Adult Social Care Neighbourhood teams. The Community Gateway aims to create a more streamlined and efficient service which will improve service quality, provide a consistent response to all referrers and reduce the need for multiple assessments across community teams. The integrated service also ensures that new and existing users of our services have access to urgent and non-urgent health and social care interventions to enable people to remain in the community or to return home as soon as possible from necessary hospital admissions. In addition the Community Gateway Service provides information and re-direction to alternative services within the community. What is a Community Gateway Clerical Officer? This is the person at the end of the phone when a member of the public requires access to urgent and non-urgent health and social care interventions. They will gather as much information as possible, they will assess situations, and provide clear, correct advice, whilst remaining calm under pressure. Do you think you have what it takes to be that person in times of need? We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a fast paced environment. Applicants should be excellent communicators with good telephone skills as a large percentage of this role will be spent liaising with service users, patients and Healthcare Professionals via the telephone. Applicants must also have the ability to deal with the general public on a daily basis and have a positive approach to customer care. Experience of dealing with vulnerable people would be beneficial. In addition applicants should have a good standard of typing and IT skills and be able to work on their own initiative and as part of a team. Experience of Adult Social Care and Health would be desirable. This post is a designated customerservice role under the fluency duty and requires a specified level of spoken English in the person specification. The majority of the role will involve liaising with patients, service users and Health Professionals via the telephone. You will receive regular supervision, support and training to ensure your continuous professional and personal development. The designated person will deal directly with routine queries as a first point of contact for members of the public and agencies with community health or social queries.The post holder will provide simple information and advice to members of the public and other agencies in order to help resolve their queries. Using agreed algorithms, they will be able to re-direct members of the public and agencies to the appropriate team or department with the Neighbourhood.The post holder will be undertaking tasks requiring strict confidentiality and they will be expected to use the patient administration system to book patient appointments over the telephone. Any necessary information or documentation must be completed on EMIS and/or Liquid Logic to allow for referrals to be made. The post holder will be familiar with a full range of clerical tasks and be able to undertake specific duties. The post holder will have a variety of IT skills to be able to use spreadsheets, word processing, e-mails and basic keyboard skills as this service is paperlite. Data inputting and attention to detail is also key for this role. Good communication skills are required to deal with enquiries to the department by telephone or email. It is important that the post holder is able to communicate effectively and maintain good relationships with patients, service users, medical professionals and other departments across the healthcare and social care setting and other outside agencies. As the Community Gateway is a call centre environment, the post holder must have an awareness of communication difficulties i.e. language, hearing and sight impaired service users and be able to work effectively with these. They must also be able to have the ability to handle occasional aggressive/upset/distressed callers. A requirement of the role is to be able to organise and plan own day to day workload or activities in order to meet the demands of the job role. The post holder is expected to use their initiative where required, but will work within set guidance/algorithms and will have supervision readily available. Team working is key as well as being able to work to tight deadlines. Due to the nature of the work, the Community Gateway Clerical Officer must be able to prioritise, as frequent interruptions can be expected from the public and professionals. The Community Gateway Clerical Officer is the link between the health care/social care professional and patients/service users who utilise the services within community healthcare. The role of Clerical Officer is not to give medical advice but to refer on to a health care professional or relevant service. If you are successful you will be given the opportunity to study towards a Customer Service or Business Administration qualification which will be paid for by the Trust.

SECTION 1 - MAIN RESPONSIBILITIES To ensure all clinical correspondence is typed using audio typing and word processing To maintain a high standard of quality whilst producing a high volume of clinical correspondence, in line with the Clinical Correspondence Quality Control policy To collate and provide patient flow information to other colleagues to ensure the patient pathway is maintained and the service required is delivered Complete clinical proformas as required from the correspondence e.g. Inter-provider forms, web based forms. To work with the managers and supervisors to implement or propose changes to Standard Operating Procedures as required. The production of spreadsheets for the use in validation. Responsible for the collection of information required to support the monitoring of patients on clinical pathways. This involves using a variety of systems and liaising with a number of departments within the hospital to obtain the relevant information. To ensure that complete, accurate and timely data is recorded on the Patient Administration System and other Trust systems as required in line with local policy. To liaise with other departments ensuring relevant information is communicated in a timely manner. Where information is not readily available, work with clinical teams to ensure the timely inputting of data, taking corrective action when data is incomplete or inaccurate. To communicate patient progress through a pathway regularly and effectively to the relevant clinicians and managers. To intervene when patients are at risk of breaching the referral to treatment / ATR target and, if required, facilitate the earlier booking of outpatient appointments and diagnostic tests etc. by communicating with the relevant departments. To escalate to managers when patients are at risk of breaching the referral to treatment / ATR target and, there is no facility for an earlier booking of outpatient appointments and diagnostic tests etc. Appropriate use of relevant information technology systems e.g. Lorenzo, Casenote Tracking System, Word, Excel, PowerPoint, Digital Dictation etc. Create and maintain databases or spreadsheets as required. Following the agreed processes maintain good office systems and best practices. Close co-operation and flexible working practices, providing necessary cross cover with other Support Secretaries/ATR Trackers to ensure the provision of efficient and prompt typing. To follow set processes for the production of clinical correspondence, planning and organising the typing of letters with the necessary timeframe. Plan and organise own workload and complete this within a set time period to ensure targets are met. To ensure all correspondence is available for clinics, patient admissions, and investigations. To take part in staff appraisal and induction of new starters, undertaking appropriate training and development as You will be required to assist in the training of other new Support Secretary/ATR Tracker. To respond and embrace requirements to change in working practice due to service developments and on occasions work in other areas from your base area. To deal with potentially distressing information and correspondence in a professional manner. Any other duties commensurate with the grade and in line with the requirements of the post. SECTION 2 - KNOWLEDGE AND SKILLS To have excellent interpersonal skills and to communicate effectively. To be aware of current guidelines in terms of waiting time targets and the impact these have on day to day practices. To apply accuracy in typing clinical correspondence and have a excellent standard of attention to detail in all matters of work. RSA level 2 qualification or have equivalent experience of typing is desirable. AMSPAR qualification or have equivalent experience and knowledge of medical terminology within one specialty and some knowledge of other medical terminology. SECTION 3 - EFFORT AND ENVIRONMENT To use a PC and audio transcribing equipment, either analogue or digital, for long periods of time on a daily basis. To move case notes within the department on a daily basis. Combination of sitting, walking, standing and manual handling.

SECTION 1- MAIN RESPONSIBILITIES:ADMINISTRATIVE / MANAGERIAL 1. To provide an efficient administrative support role to a group of consultants and their teams.2. Respond appropriately and effectively redirect enquiries from patients, hospital staff, GPs and others by telephone and letter. To arrange clinic appointments as required3. Effectively manage the day to day management of the consultants electronic diaries ensuring that all necessary meetings are attended and that all leave is requested in line with Trusts Leave Policy. In line with the Trust Complaints process ensure that theClinical Teams respond to complaints in a timely manner providing administrative support when required.5. Provide the necessary typing and administrative support to all Consultants to provide statements and other documentation for Coroners requests. Including the typing of letters of a distressing or complicated nature.6. Provide typing and administration support to the clinical teams in relation to Medico legal requirements.7. To work in collaboration with line managers to develop and monitor key performance indicators for the team.8. Communicate effectively and sympathetically with patients, their families and other agencies verbally, by email and in writing using tact and discretion.9. Following the agreed processes and using the IT provisions track patients investigations, provide investigation information to and prompt actions from Consultants10. Provide typing resource for any general typing the Consultants require to be carried out.11. Following agreed generic processes provide close liaison, co-operation and flexible working practices with typists, other medical secretaries, admin support and with other departments.12. To comply with legal and professional regulations relating to medical documentation and information governance.13. Plan and organize own workload without supervision and complete this within set timescales to ensure targets are met.14. Analyse and understand the implications of information you are giving to patients\families and use complex communication strategies to purvey information and manage the response, using personal judgement to solve patients\families problems.15. Use own judgement with regard to contacting other agencies and professionals to seek information.16. Apply excellent administrative skills to develop and implement systems to ensure work is organised efficiently and effectively.17. Respond to non-routine requirements which require autonomous decision making on a daily basis.18. Provide support to visiting Consultants as appropriate including liaison with external organizations to ensure continuity of patient care and pathways.19. Understanding and comply with the Trusts Patient Access Policy, Health Records, Caldicott and Data Protection Act policies.

Surveying Claims Coordinator

£20,500 - £23,000 DOE
Hybrid (2 days office, 3 days home based)
Monday – Friday 37.5 hours per week between 8am – 6pm

Have you worked in a claims department before?

The Surveying Support team are looking for an organised individual with claims experience to join them as a Claims Coordinator. Utilising your knowledge of claims management, you will effectively handle a wide range of scenarios, coordinating all involved parties throughout the lifecycle of the claim.

What will you be doing?

- Speaking and communicating with customers in order to understand their claim, plan and coordinate.
- Liaise with relevant surveyor and suppliers (where applicable) to ensure we have accurate details and progress the claim in a timely manner.
- Making informed decisions – e.g. who to send out to visit the customer to assist with their claim.
- Understanding exactly what we need from the visiting surveyor (and/or supplier) to ensure that we receive the right information to progress the claim. Whilst also being able to book in a visit.
- Reading and understanding the different reports compiled by the surveyors and issue to relevant parties within agreed timescales.
- Setting and maintaining financial reserves.

What are they looking for?

- Claims management experience, ideally in Property.
- Knowledge of the construction industry would be a big advantage.
- Excellent organisational skills
- Cert CII and Cert CILA are both desirable

Benefits

28 days holiday

Birthday off work

Charity Days Off

Healthcare

Can purchase extra holidays

Cycle to work scheme

Paid lunch once a week when in the office

Team nights out

Annual Staff awards



Interested?

Call Laura on 07747 446152 or email lhassall@everpoolrecruitment.com for more information

Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly. To deliver a high standard of communication to build and maintain good working relationships. The post holder will be required to locate and track case notes if required. To support the Medical Secretary and specialty team in the delivery of waiting list management. Liaise with medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department.

We are hiring Meet & Greet Administration Officers !

Location: Newcastle, NE1 2JQ

Salary: £12.84 per hour

Contract: Temporary, 6 months with view to extension

Working Days: Full time, Monday to Friday

Hours: 37 hours per week, between the hours of 07:30 and 18:00 - shifts worked on a weekly rota

Brook Street in partnership with the Home Office has a fantastic opportunity to join the Meet & Greet team at the Newcastle Home Office.

The administration team supports decision makers in all administrative aspects in the life cycle of a case, from correspondence handling to implementation of decisions. The team is also central to provision of an excellent customer service in asylum. We provide a face-to-face meet & greet procedure and take the biometrics of our customers when they attend the office. We are a contact point for customers and Legal Representatives of those who live in our area.

You will work as part of an administrative team and will be expected to complete the full range of administrative tasks, including front facing roles. Operational Excellence is at the forefront of what we do.

Key Responsibilities:

• Meet and Greet customers as they arrive in our office for interview and liaise with other staff.
• Escort customers around secure buildings.
• Taking fingerprints and photographs of asylum customers attending the office.
• Accurately update internal computer systems including CID and ATLAS.
• Conduct operating mandate checks on cases within specified timeframes.
• Monitor and update local spreadsheets accurately.
• Allocate cases to Decision Makers as and when is required.
• Statistical reporting.
• Overseeing the enquiries inbox
• Scan and save documents from internal systems.
• Creating case files.
• Monitor the storage of documents in-line with GDPR guidelines.
• Liaise with internal and external stakeholders in order to progress cases.
• Liaise with Technical Specialists regarding the priority of urgent cases.
• Undertaking monthly 1-2-1 conversations/coaching sessions where required.
• Assist in promoting and embedding Operational Excellence behaviours and practices across the unit.
• Maintain a high level of data quality and conduct all tasks in line with Civil Service Regulations.
• Building and maintaining a strong working rapport with team members based in alternate locations.

The above list of duties is not exhaustive, and you may be required to undertake any of the above tasks or additional tasks not listed above, within the remit of your grade, to support the team.

Essential Criteria:

• IT literate (Excel, Word, Outlook)
• Be willing to be front facing; dealing with asylum customers, guards, interpreters, and other staff members
• Attend the office 5 days a week
• Good communication and interpersonal skills (both verbal and written)
• Professional and customer-focused, ability to understand the needs of vulnerable customers
• Ability to work closely with others to achieve a shared goal
• Adaptable in dealing with changing priorities

Training provided:

• No holidays during the 4-week training period
• Training on the job, e-learning, such as Health and Safety and First Aid

** You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document. **

Start dates will be confirmed once we have had security clearance back.

Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

For more information about this vacancy, please see the attached Job Description or contact the Hiring Manager.

Confirm all recorded personal demographic details are correct and update for each patient admission/transfer/discharge Ensure name bands are printed out for all patients Provide verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance where required. Answering telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients. Acts as first point of contact for the ward dealing appropriately with all communications and task allocated, including sensitive issues. Liaises with patients, relatives and visitors in the department providing directions and information as required, obtaining the appropriate support when needed from the multi-disciplinary team. Maintaining patient case notes throughout the admission ensuring efficient and accurate filing is complete on discharge or when patient is RIP. Complete Discharge Tracker for each Discharge liaising with Clinical staff to ensure timely completion of Discharge Summaries. Requesting and booking follow up appointments onto the clinical system. Communication and sending out appointment letters/discharge letters, completing electronic booking forms as required. As directed by nursing staff, arrange for transport for Discharge/Transfer of patients. Carrying out errands between departments Maintaining stock and stationary levels including ordering, receiving and checking deliveries are accurate and reporting any discrepancies. Establish and maintain effective filing systems Assist with ward audits as required. To participate in teaching, supervision and monitoring of new ward clerks as directed by Administration Manager. Bed Bureau: Ensure accurate and real time registration of each patients arrival, transfer, discharge or RIP recording within Lorenzo EPR. Confirm all recorded personal demographic details are correct and update where needed. Request and retrieve patients case notes upon admission. Ensure efficient and accurate filing is complete on discharge where required. Where patient is RIP during non-ward clerk hours bed bureau will attend the relevant ward and ensure all filing is completed before patient/case notes leave the ward. Complete Discharge Tracker for each Discharge where ward clerk is not available, liaising with Clinical staff to ensure timely completion of discharge Summaries. Answering telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients To participate in teaching, supervision and monitoring of new bed bureau clerks as directed by Administration Manager. SECTION 2 - PLANNING & ORGANISATIONAL DUTIES Plans and organises own day to day activities to achieve duties specified and to meet department requirements. Provides cover for colleagues as directed by manager i.e. flexibility in working hours/days. SECTION 3 KNOWLEDGE AND SKILLS The post holder will have computer skills. The post holder will have good communication skills. The post holder will have skills to communicate complex information to Nurse in Charge. The post holder will contact patients, relatives, carers on the instruction of the Nurse in Charge if required to do so.

Your new company
Hays Education are working with schools across Staffordshire covering the areas of Stafford, Stoke on Trent, Newcastle under Lyme and all the in between, who are looking for School Administrators to join their team on both short and long-term bases.

Your new role

As a School Administrator you will play an integral part in maintaining the vital functions of the school to ensure it runs smoothly. You will have the responsibility to provide administrative support to the whole school, and your duties may include responding to emails, dealing with school meals administration, ordering stationery, paying invoices, printing and photocopying and managing school systems like SIMS.

What you'll need to succeed

• Ideally experience working within a school office
• Working knowledge of systems such as MS Office
• Experience using SIMS system or ability to pick systems up quickly
• Great organisation and communication skills
• An enhanced DBS on the update service or be willing to apply for a new one

What you'll get in return

• Competitive daily rate
• Ideal working hours (school time)
• A dedicate Hays Education consultant to help you out with you career aspirations within the education market
• Access to free online CPD training
• Access to our app
• Up-to-date safeguarding training prior to assignment
• Advice and support on CV writing and interview techniques

In addition to this, we run a Refer-A-Friend Scheme where you can receive £250 in vouchers to spend on the high street for each referral (T&Cs apply).

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

RecruitWest is on the hunt for an experienced Accounts Clerk with all-round capability in everything from payroll to accounting to working full-time for our client in Belmont. We-re chasing someone with Read More...

Click here to view more detail / apply for Accounts Clerk

Medical Support Secretary to the wider secretarial team of secretaries and obstetric & gynaecology consultants. Please see job description and person specification for further information.

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please contact Rebecca Davison (see contact details)

See see attached Job Description and Person Specification. If you require any further information please get in touch.