Total 129 Administrative / Clerical job vacancies in Liverpool, L24 2SG

Communicate with clinicians, patients, carers, nurses, managers, and administrative staff. Good interpersonal communication and telephone skills and the ability to deal with staff at all levels. Must be confidential. To ensure patients are provided with simple information as necessary regarding waiting times, appointments, and admissions to hospital. To deal with patient queries and telephone calls in a helpful and courteous manner To work with internal bodies such as consultants, senior managers, and nursing staff etc to ensure that the best possible care is provided to all patients. Communicate with and update the Operational Teams on a regular basis of the current position with waiting lists and any potential difficulties with achieving/sustaining targets. Record outcome of patient choice of appointment, cancellations onto the relevant systems e.g. PAS. To provide necessary information to Team Lead, Patient Access and Administration Manager as requested in relation to waiting lists and capacity. To undertake regular validation of waiting lists to ensure only patients who require an operation are actively waiting. Monitor data quality on PAS and report any concerns to the Operational Teams To assist the Operational Teams with the preparation of statistics for the performance meetings. Working to tight deadlines, able to determine priorities. To make sure that all the relevant patient documents are available and complete as required. To ensure all indexing within EDMS is accurate. Deal with enquiries from patients and their carers. To work flexibly according to the needs of the service including covering colleagues during periods of leave.

An exciting opportunity has arisen at Baird House Hub, Liverpool, for a highly motivated and enthusiastic full time Support Medical Secretary to join our Administrative Team supporting the Community Mental Health Teams.

The post holder is expected to work closely with the services to type clinical correspondence in a timely manner to achieve KPIs.

The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information.

The post holder should have a good working knowledge of medical terminology and a willingness to expand on that knowledge to provide
support to different specialities.

You will be able to demonstrate flexibility and use your own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the medical team to utilise their time in an efficient manner.

The post holder will provide a comprehensive professional support secretarial service to an excellent standard ensuring a high level of accuracy to the Mental Health Care Division.

Successful applicants will be able to organise their own workload and co-ordinate workload activities with other Medical Secretaries in the team.

The successful candidate will have excellent interpersonal skills and a friendly telephone manner.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To promote effective liaison with other services, e.g. wards, community hubs and externally e.g. GP’ practices, other hospitals, police with regard to clinical correspondence.

Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.

Responsible for providing accurate, up to date, non clinical advice relating to queries into the unit.

Liaise with clinical and non clinical staff to resolve any issues that may arise, to the mutual benefit off all concerned.

Attend and contribute to departmental/team meetings.

To exercise judgement and apply own skills and knowledge ensuring all transcriptions produced are of an excellent standard.

Transcribing of clinical correspondence when required and within locally agreed timescales.

Work flexibly to ensure the needs of the service are met at all times.

Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.

Ensure that all clinical correspondence is transcribed within the required timescales altering line manager if there are any foreseeable delays.

Support the day to day organisation of the clinical teams by liaising with the Transcription Leaders in co-ordinating meetings, ensuring appropriate documentation available for meetings/lecturers, preparation of documents/presentations, attending meetings to take minutes and tying of agendas/minutes.

Ensure that the workloads are reviewed on a regular basis and that any urgent transcription is given priority – in conjunction with the needs of the service and line manager.

Adapt a flexible attitude to meet the needs of the service, taking into consideration each area’s unique specialty and subsequent requirements of such specialties.

Where appropriate ordering and receipt of general office stationary and equipment.

Mentoring new members of staff including temporary staff as and when required.

General office duties including dealing with incoming and outgoing correspondence, filing, photocopying etc.

When required, provide appropriate clinical information following requests from the Patient Information Systems in use.

To use initiative, working autonomously within the remit of the role.

Having overall view of the daily workload within the service, prioritising tasks where appropriate and ensuring excellent communication skills at all times.

Work in collaboration with the team to identify changes to working practices.

To adhere to the trusts’ rights based approach taking into account service user choice.

To take responsibility for ensuring your own personal safety and that of the service user when using equipment

To take reasonable care for the health and safety of yourself and any others that may be affected by own acts and omissions at work

To ensure that you are familiar with the terms and conditions of your post.

To participate in service development activities, as required.

To maintain the dignity of service users at all times whilst dealing with aspects of personal care

To seek appropriate advice and support from the qualified practitioner during occasions when service users or their carers become agitated or distressed

To maintain service user confidentiality at all times both on and off duty.

To maintain appropriate professional boundaries with service users at all times both on and off duty

To ensure that work is conducted in accordance with the Trusts’ Equality and Diversity Strategy.

In exceptional circumstances to co-operate with reasonable requests from more senior staff to vary your area of work to meet unplanned service need.


This advert closes on Sunday 10 Nov 2024

Your new company
Our client is a reputable personal injury firm with offices across the North. They are currently recruiting a Personal Injury fee earner into their Liverpool office. A competitive salary and hybrid working structure are available and negotiable. The office is based in Liverpool city centre, is easily accessible by public transport and has nearby parking.

Your new role
This Personal Injury fee earner position will see you handle your own caseload of litigated and non-litigated RTA and EL/PL/OL files valued up to £100,000. You may also be asked to deal with fixed fee and portal RTA claims, including uninsured MIB claims. This role will require you to attend CMCs, conferences and hearings when required.

What you'll need to succeed
You must have previous experience running your own litigated personal injury caseload. There is the possibility of retaining for this role for those with strong litigated RTA experience. Previous experience of fast and multi-track claimant RTA fee earning is essential. Fast and multi-track EL/PL/OL experience is beneficial.

What you'll get in return
This is a great opportunity to run their own caseload of personal injury files valued at up to £100,000. A very competitive salary and hybrid working structure are available, along with a bonus based upon team and individual performance.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV , or call us now on 0161 228 7770.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

To promote effective liaison with other services, e.g. wards, community hubs and externally e.g. GP practices, other hospitals, police with regard to clinical correspondence. Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner. Responsible for providing accurate, up to date, non clinical advice relating to queries into the unit. Liaise with clinical and non clinical staff to resolve any issues that may arise, to the mutual benefit off all concerned. Attend and contribute to departmental/team meetings. To exercise judgement and apply own skills and knowledge ensuring all transcriptions produced are of an excellent standard. Transcribing of clinical correspondence when required and within locally agreed timescales. Work flexibly to ensure the needs of the service are met at all times. Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required. Ensure that all clinical correspondence is transcribed within the required timescales altering line manager if there are any foreseeable delays. Support the day to day organisation of the clinical teams by liaising with the Transcription Leaders in co-ordinating meetings, ensuring appropriate documentation available for meetings/lecturers, preparation of documents/presentations, attending meetings to take minutes and tying of agendas/minutes. Ensure that the workloads are reviewed on a regular basis and that any urgent transcription is given priority in conjunction with the needs of the service and line manager. Adapt a flexible attitude to meet the needs of the service, taking into consideration each areas unique specialty and subsequent requirements of such specialties. Where appropriate ordering and receipt of general office stationary and equipment. Mentoring new members of staff including temporary staff as and when required. General office duties including dealing with incoming and outgoing correspondence, filing, photocopying etc. When required, provide appropriate clinical information following requests from the Patient Information Systems in use. To use initiative, working autonomously within the remit of the role. Having overall view of the daily workload within the service, prioritising tasks where appropriate and ensuring excellent communication skills at all times. Work in collaboration with the team to identify changes to working practices. To adhere to the trusts rights based approach taking into account service user choice. To take responsibility for ensuring your own personal safety and that of the service user when using equipment To take reasonable care for the health and safety of yourself and any others that may be affected by own acts and omissions at work To ensure that you are familiar with the terms and conditions of your post. To participate in service development activities, as required. To maintain the dignity of service users at all times whilst dealing with aspects of personal care To seek appropriate advice and support from the qualified practitioner during occasions when service users or their carers become agitated or distressed To maintain service user confidentiality at all times both on and off duty. To maintain appropriate professional boundaries with service users at all times both on and off duty To ensure that work is conducted in accordance with the Trusts Equality and Diversity Strategy. In exceptional circumstances to co-operate with reasonable requests from more senior staff to vary your area of work to meet unplanned service need.

Position: Full-Time Temporary Admin Support Worker
Contract: 12 months initially
Working Hours: Monday to Friday, Office Hours (37 hours per week)
Hourly Rate: £11.44 per hour

Job Description:
We are currently seeking an organised, motivated Administrative Support Worker to support a Senior Probation Officer with their admin duties. The successful applicant will need to be pro-active in their approach and able to prioritise their workload. Duties will include diary management, inbox management, inputting sensitive data onto probation systems as well as additional ADHOC duties to ensure a consistent level of support is offered to the Senior Probation officer. Training will be provided on internal systems. Excellent communication and IT skills are required for this post.

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Location accessible by car, train or bus

Application Process:

If you are interested in this position, please apply online with your CV in WORD format.

Important:

Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

PLEASS NOTE THIS ROLE WILL REQUIRE HMPPS VETTING WHICH CAN TAKE APPROX 2-3 WEEKS TO COME THROUGH. THIS MUST BE IN PLACE BEFORE THE SUCCESSFUL APPLICANT WILL BE ABLE TO START.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Before applying, make sure you read all the information below:-

Female Personal Assistant wanted (female as personal care is required)
Full UK Manual Driving Licence
5.6 weeks/16.8 days a year paid holiday
Rate of pay - £12 per hour and £120 a sleepover.
42 hours and 3 sleepovers per week, worked as a rotating shift pattern, allowing for 16 days off within 4 weeks

My name is Lisa Glass, and I’m the director of my own dance company and national dance programmes. I’m looking for a personal assistant with good communication skills to join my amazing team.

The role of my Personal Assistant (PA) is to assist me with all aspects of daily living, including personal care, domestic, professional and social activities. I'm a very creative and independent person. I’m looking for someone with a UK manual driving license who is enthusiastic, passionate, efficient, and a caring nature are necessary. No experience is needed as training will be provided. Must be over 21. For more information, contact 07525442377 or email Lisaglass76@yahoo.com

Below is an example of the rota:-

One week is from 8am Thursday, Friday and Saturday - finishing 8am Sunday.
The following week is 8am Wednesday, Thursday and Friday - finishing 8am Saturday.
The week after is 8am Monday, Tuesday and Wednesday - finishing 8am Thursday
Then Sunday, Monday, and Tuesday - once you finish 8 on Wednesday morning, you don't work again until the following Thursday, so it is like having 8 days off.

Oh, in case you want to know more about me, please find the link to my work website: www.simpsonboard.co.uk - you will see I'm Lisa Simpson on the website - the board I use to choreograph was named after me years before I got married

Before applying, make sure you read all the information below:-

Female Personal Assistant wanted (female as personal care is required)
Full UK Manual Driving Licence
5.6 weeks/16.8 days a year paid holiday
Rate of pay - £12 per hour and £120 a sleepover.
42 hours and 3 sleepovers per week, worked as a rotating shift pattern, allowing for 16 days off within 4 weeks

My name is Lisa Glass, and I’m the director of my own dance company and national dance programmes. I’m looking for a personal assistant with good communication skills to join my amazing team.

The role of my Personal Assistant (PA) is to assist me with all aspects of daily living, including personal care, domestic, professional and social activities. I'm a very creative and independent person. I’m looking for someone with a UK manual driving license who is enthusiastic, passionate, efficient, and a caring nature are necessary. No experience is needed as training will be provided. Must be over 21. For more information, contact 07525442377 or email Lisaglass76@yahoo.com

Below is an example of the rota:-

One week is from 8am Thursday, Friday and Saturday - finishing 8am Sunday.
The following week is 8am Wednesday, Thursday and Friday - finishing 8am Saturday.
The week after is 8am Monday, Tuesday and Wednesday - finishing 8am Thursday
Then Sunday, Monday, and Tuesday—once you finish 8 on Wednesday morning, you don't work again until the following Thursday, so it is like having 8 days off.

Oh, in case you want to know more about me, please find the link to my work website: www.simpsonboard.co.uk - you will see I'm Lisa Simpson on the website - the board I use to choreograph was named after me years before I got married

Before applying, make sure you read all the information below:-

Female Personal Assistant wanted (female as personal care is required)
Full UK Manual Driving Licence
5.6 weeks/16.8 days a year paid holiday
Rate of pay - £12 per hour and £120 a sleepover.
42 hours and 3 sleepovers per week, worked as a rotating shift pattern, allowing for 16 days off within 4 weeks

My name is Lisa Glass, and I’m the director of my own dance company and national dance programmes. I’m looking for a personal care assistant with good communication skills to join my amazing team.

The role of my personal care assistant (PA) is to assist me with all aspects of daily living, including personal care, domestic, professional and social activities. I'm a very creative and independent person. I’m looking for someone with a UK manual driving license who is enthusiastic, passionate, efficient, and a caring nature are necessary. No experience is needed as training will be provided. Must be over 21. For more information, contact 07525442377 or email Lisaglass76@yahoo.com

Below is an example of the rota:-

One week is from 8am Thursday, Friday and Saturday - finishing 8am Sunday.
The following week is 8am Wednesday, Thursday and Friday - finishing 8am Saturday.
The week after is 8am Monday, Tuesday and Wednesday - finishing 8am Thursday
Then Sunday, Monday, and Tuesday—once you finish 8 on Wednesday morning, you don't work again until the following Thursday, so it is like having 8 days off.

Oh, in case you want to know more about me, please find the link to my work website: www.simpsonboard.co.uk - you will see I'm Lisa Simpson on the website - the board I use to choreograph was named after me years before I got married

Before applying, make sure you read all the information below:-

Female Personal Assistant wanted (female as personal care is required)
Full UK Manual Driving Licence
5.6 weeks/16.8 days a year paid holiday
Rate of pay - £12 per hour and £120 a sleepover.
42 hours and 3 sleepovers per week, worked as a rotating shift pattern, allowing for 16 days off within 4 weeks

My name is Lisa Glass, and I’m the director of my own dance company and national dance programmes. I’m looking for a personal care assistant with good communication skills to join my amazing team.

The role of my personal care assistant (PA) is to assist me with all aspects of daily living, including personal care, domestic, professional and social activities. I'm a very creative and independent person. I’m looking for someone with a UK manual driving license who is enthusiastic, passionate, efficient, and a caring nature are necessary. No experience is needed as training will be provided. Must be over 21. For more information, contact 07525442377 or email Lisaglass76@yahoo.com

Below is an example of the rota:-

One week is from 8am Thursday, Friday and Saturday - finishing 8am Sunday.
The following week is 8am Wednesday, Thursday and Friday - finishing 8am Saturday.
The week after is 8am Monday, Tuesday and Wednesday - finishing 8am Thursday
Then Sunday, Monday, and Tuesday—once you finish 8 on Wednesday morning, you don't work again until the following Thursday, so it is like having 8 days off.

Oh, in case you want to know more about me, please find the link to my work website: www.simpsonboard.co.uk - you will see I'm Lisa Simpson on the website - the board I use to choreograph was named after me years before I got married

Before applying, make sure you read all the information below:-

Female Personal Assistant wanted (female as personal care is required)
Full UK Manual Driving Licence
5.6 weeks/16.8 days a year paid holiday
Rate of pay - £12 per hour and £120 a sleepover.
42 hours and 3 sleepovers per week, worked as a rotating shift pattern, allowing for 16 days off within 4 weeks

My name is Lisa Glass, and I’m the director of my own dance company and national dance programmes. I’m looking for a personal care assistant with good communication skills to join my amazing team.

The role of my personal care assistant (PA) is to assist me with all aspects of daily living, including personal care, domestic, professional and social activities. I'm a very creative and independent person. I’m looking for someone with a UK manual driving license who is enthusiastic, passionate, efficient, and a caring nature are necessary. No experience is needed as training will be provided. Must be over 21. For more information, contact 07525442377 or email Lisaglass76@yahoo.com

Below is an example of the rota:-

One week is from 8am Thursday, Friday and Saturday - finishing 8am Sunday.
The following week is 8am Wednesday, Thursday and Friday - finishing 8am Saturday.
The week after is 8am Monday, Tuesday and Wednesday - finishing 8am Thursday
Then Sunday, Monday, and Tuesday—once you finish 8 on Wednesday morning, you don't work again until the following Thursday, so it is like having 8 days off.

Oh, in case you want to know more about me, please find the link to my work website: www.simpsonboard.co.uk - you will see I'm Lisa Simpson on the website - the board I use to choreograph was named after me years before I got married

Before applying, make sure you read all the information below:-

Female Personal Assistant wanted (female as personal care is required)
Full UK Manual Driving Licence
5.6 weeks/16.8 days a year paid holiday
Rate of pay - £12 per hour and £120 a sleepover.
42 hours and 3 sleepovers per week, worked as a rotating shift pattern, allowing for 16 days off within 4 weeks

My name is Lisa Glass, and I’m the director of my own dance company and national dance programmes. I’m looking for a personal assistant with good communication skills to join my amazing team.

The role of my Personal Assistant (PA) is to assist me with all aspects of daily living, including personal care, domestic, professional and social activities. I'm a very creative and independent person. I’m looking for someone with a UK manual driving license who is enthusiastic, passionate, efficient, and a caring nature are necessary. No experience is needed as training will be provided. Must be over 21. For more information, contact 07525442377 or email Lisaglass76@yahoo.com

Below is an example of the rota:-

One week is from 8am Thursday, Friday and Saturday - finishing 8am Sunday.
The following week is 8am Wednesday, Thursday and Friday - finishing 8am Saturday.
The week after is 8am Monday, Tuesday and Wednesday - finishing 8am Thursday
Then Sunday, Monday, and Tuesday - once you finish 8 on Wednesday morning, you don't work again until the following Thursday, so it is like having 8 days off.

Oh, in case you want to know more about me, please find the link to my work website: www.simpsonboard.co.uk - you will see I'm Lisa Simpson on the website - the board I use to choreograph was named after me years before I got married

he post holder will be provide administrative support to the Brownlow Information and Research teams (approximately 4 days a week for IT and 1 day for research) supporting IT operations and research across all Brownlow Health practices

The post holder will ensure workload is appropriately actioned within the set time scales, liaising with team members and other staff at all levels where appropriate

The post holder will be an integral part of the Brownlow Information Team. The team will work together to ensure that tasks are carried out to the required deadlines. The team has to respond to circumstances and a positive and flexible approach is required.


The Postholder will be able to manage their own workload and time effectively and foster a good work relationship with staff at all levels.

Provide a thorough reception and administration service ensuring patients are admitted to the ED efficiently and accurately providing an exceptionally high standard of customer care.

Work closely with other members of the ED teams; this is varied role working within a busy and challenging environment. Demonstrating excellent interpersonal skills, pleasant and caring personality, ability to remain calm whilst working under pressure. Capable to work on your own initiative and flexible with working hours which follow a 24 hr rota. Motivation, eye for detail, communication as a team player are all key factors in this varied role.

Previous experience in a similar role is desirable as is a good knowledge of IT and systems, administrative processes and customer care. Working within the ED the post holder will be expected to work weekends and Bank Holidays including Christmas and New Year.

The successful candidate will be part of a busy Emergency Department. The role is varied and will include;

Dealing in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages

Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice

Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available

To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation

Liaise with all departments on all issues of a clerical nature

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

PROFESSIONAL

Act at all times so as to provide and maintain public and staff confidence in the service provided

To work effectively as part of the multi-disciplinary Emergency Floor team

Collaborate in such a manner as to provide a courteous and efficient service and maintaining effective harmonious team dynamics and structure at all times

To deal tactfully and sensitively with patients & relatives / accompanying others

Promote an open and participative culture within the Department

Maintain the furtherment of own professional development in accordance with the requirements of the needs of the Emergency Floor

Work within a department that promotes and maintains a culture of patient & staff incident reporting in accordance with trust guidelines

To adhere to the trust requirements regarding the reporting, management and investigation of complaints and other quality issues

Ensure that all Royal Liverpool & Broadgreen University Hospital NHS Trust policies are maintained at all times

Demonstrate the ability to act as an effective agent of change within the clinical area as appropriate

Ensure that resources are appropriately are utilised to maximum effectiveness against workload and activity of the Emergency Floor

Work within and provide an effective flow of communication within the Emergency Floor Reception and clinical areas

Participate in appropriate managerial duties as delegated by the

Emergency Services Administration Manager, Directorate Manager or appointed deputy

Liaise with / summon nursing staff where concern exists over the condition of a patient

Deal in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages

Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice

Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available

Collate appropriate documentation for patients attending the Emergency Floor

Collate appropriate information with regard to patient attendance: APT, file and scan / retrieve documentation (A&E only) using Document Image

Processing software for patients within the Emergency Floor

To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation

Ensure that the appropriate case notes and X-rays are available and complete with the necessary documentation. To ensure also that A&E records are correctly filed in a neat and orderly manner

Ensure that all relevant correspondence to GP practices is sent out according to set procedures

Liaise with all departments on all issues of a clerical nature

Provide appropriate documentation for each follow-up clinic as required e.g: Redressing / review Clinic

Fracture Clinic

Physiotherapy clinic

ENT clinic

Participate in departmental, trust wide and national audits as appropriate, ensuring that documentation is collected accurately, retrieved, stored and presented appropriately

Ensure coverage of Patient Enquiries for the Royal Liverpool University Hospital between the hours of 2000hrs – 0830hrs

Provide reception coverage of St Pauls Primary Care Unit between the hours of 1800hrs – 0800hrs

Actively contribute to the attainment of national targets in relation to emergency care

Assist in the input and correction of data relevant to the Emergency Access Targets

Please refer to the attached job description and person specification for full details.


This advert closes on Friday 15 Nov 2024

Due to the expansion of the service to encompass 7 day working, we have an exciting opportunity for a full-time Senior Clerical Officer to join our administration team, here in the Endoscopy Department.

Reporting to the lead administrator, you will be part of a team responsible for booking various patient appointments, maintain and use hospital systems (IPM, dashboard, ICE, PENS), monitor waiting lists, database entry, liaise with health professionals, deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.

Other duties will include administratively supporting the specialist nurse team with pre-investigation and the E-referral service.

Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised. Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.

You will be expected to be flexible and support the department as and when the need arises. This could include cross-site cover at our Aintree endoscopy department (should the need dictate).

To take the lead responsibility for dealing with referrals for all outpatient and day-case appointments endoscopic procedures both diagnostic and therapeutic ensuring that a high quality service is provided at all times, thereby affecting a smooth and efficient running of the department.

To work unsupervised but to be available to give advice to junior members of the team.



Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Lead responsibility for the booking of referrals for outpatient and day-case appointments. endoscopic procedures both diagnostic and advanced therapeutic as per guidelines.

Where appropriate ensure appointments are made with the anti-coagulant nurse and/or dietician

The role necessitates a rotation through the lead booking areas within the office including a two week rule service, management of the outpatient pre-invest system, and recording of ward attenders.

Liaising with health professionals, wards A/E and GP surgeries as required.

Dealing with out-patients referrals in accordance with the Choose & Book partial booking system. Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Monitor and highlight waiting list breaches and waiting times.

Ensure procedures are booked onto appropriate lists according to the level of skill of the Endoscopist from the information contained within the referral.

Ensure appointment letters are appropriate for the particular procedure to be undertaken. Send out appropriate information leaflets and/or research information for individual patients.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.

For a full list of duties, please refer to the attached job description and person specification.


This advert closes on Friday 15 Nov 2024

To provide a comprehensive administration/audio typing service dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible