Total 89 Administrative / Clerical job vacancies in Leeds, LS1 5AY

Your new role

National Highways have an excellent opportunity for a Personal Assistant to join our team in the Yorkshire North East region. Reporting to Regional Director, you will be responsible for the coordination of meetings, general administrative duties and the management of the Regional Director’s diary and calendar.

Please note this position is for a 12-month fixed term contract to cover maternity leave.

What you’ll be leading on

Act as first point of contact for the Senior Management Team member(s), manage electronic communications, mail and incoming calls; ensuring that these are prioritised, deadlines are considered, and appropriate action is taken as well as undertake ad hoc administrative duties as and when required, ensuring accurate, timely delivery and that relevant policies and procedures are followed.
Manage logistics for the Senior Management Team including management of diary, travel planning and expenses, to ensure effective utilisation of time and value for money.
Arrange and attend meetings and events ensuring that consideration is given to the most effective and efficient use of time and cost; produce accurate records and maintain and update action logs for all meetings.
Collate and compose information and prepare standard documents, correspondence, papers and presentations accurately and efficiently, to support the delivery of excellent service standards to internal and / or external customers.
Lead and co-ordinate the regional workforce plan including forecasting and planning recruitment requirements and ensuring budget adherence.
Quality assure, enter and maintain information on systems and files to ensure that information is up to date, accurate, in the right place and easily accessible, handling department and Company sensitive information with discretion to ensure confidentiality ensuring security of papers and liaising with the team’s SHARE Information Manager where appropriate.
Build effective working relationships with colleagues across National Highways and externally, to develop cooperation and contribute to the continuous improvement of services.

To be Successful

Excellent communication skills and stakeholder management
Experience within a similar administrative role and environment
Proficient in MS Office package
Ability to effectively manage workload in timeframes

A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

Want to know more?

To request a copy of the role profile, please contact hrhighwaysengland@mailgc.cx.ukg.oraclecloud.com quoting reference #4285

ABOUT US

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and blended working between base location/home
Life assurance of 4 times annual salary
Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly – offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

Right to work check
3 year employment history references
DBS criminal record check
Social media and adverse journalism check
Driving licence check (if applicable)
Fit to work questionnaire (for all), followed by a medical check (if applicable)

And finally
We reserve the right to close before the advertisement expires

Wellbeing Personal Trainer

Leeds | Fitness | Permanent | Full time

Salary from £22,776.00 up to £45,162.00 OTE depending on experience

40 hours per week

If you're a Personal Trainer who's ambitious and caring, you'll love being a part of Nuffield Health. As the UK's largest Healthcare Charity, we offer somewhere you can grow while you're making a lasting difference to people's lives. Plus, we'll give you paid holiday and you won't have to pay a fee to train clients at our facilities.

As a Personal Trainer at our [insert club name], you're confident, outgoing and approachable. Whether you've been training for a while or just recently qualified, it's important that you've achieved REPs Level 3 or CIMSPA Practitioner (or above). A natural communicator, you're great at listening, understanding and explaining things.

As a Personal Trainer, you will:

• Have full access to Nuffield Health's incredible range of services

• Connect with and motivate members to reach their fitness goals and maintain a healthier lifestyle

• Be confident about delivering a range of sessions and consultations

• Carry out high-quality inductions, health MOTs, group and personal training sessions, and general gym duties

• Enjoy clear career progression with unrivalled opportunities to move onwards and upwards

• Explore opportunities to progress into a Wellbeing Lead and management roles

Salary is based on 40 hours a week, made up of 32 Hours gym floor with 8 hours of PT sessions. As your client base grows, you will drop your gym floor hours to maximise your PT earning potential of up to £45,162.00 OTE.

Whilst on probation all contracts will be a minimum of 24 gym floor hours, this is to ensure you earn a guaranteed minimum salary. Your earning will increase as you establish your PT clients and improve your earning potential.

PT sessions have a sliding scale, the more you deliver the more your take home earning potential is.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you

Proud member of the Disability Confident employer scheme

To provide a comprehensive and high quality medical secretarial service to support clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate. The post-holder will: Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays Work with Consultants and their medical teams. Manage their workload in line with departmental requirements or as identified by the Senior Medical Secretary. Deal with patient enquiries. Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline.

The post holder will work as part of a multidisciplinary team in order to provide an effective and efficient clerical and typing service to the non - surgical oncology team. The post holder has a responsibility to ensure that clerical and typing duties are completed in a timely manner, ensuring Trust targets are met. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Typing of medical reports/patient details onto a computerised system. Booking out and despatch of reports and films. Dealing with correspondence, incoming and outgoing, that any senior member of the department may require. Dealing with telephone enquiries from hospital staff, outside agencies and patients. General clerical duties which include filing, photocopying and faxing. Dealing with queries from patients, medical staff and outside agencies, including telephone enquiries. Other duties To liaise with colleagues and other disciplines as necessary. To maintain knowledge of office equipment based in the Department. To participate in the appraisal process as outlined by Trust policies and procedures. To take on additional and changing duties commensurate with the grade as defined by the Office/Administration Manager in response to demands made upon the Department.

The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a customer focus. Key result areas 1. Responsibility for communication and relationships Responsible for delivering administrative support which requires face to face, telephony based and electronic contact with service users and other stakeholders, both external and internal to LCH. Act as a single point of contact for specific service/services. Provide signposting advice to guide colleagues, service users and other stakeholders , including times when there may be barriers to understanding, or where the communication could be conceived as complex (i.e. explaining patient administration operating procedures to people who do not work in that department. Communication around sensitive issues such as performance for supervisees, complaints from the public. The post holder will engage with a range of stakeholders both internal and external which may vary dependant on role.

KEY RESPONSIBILITIES To ensure provision of a comprehensive, high quality and efficient administrative service to Operational Team Leads, PCN execs and the wider PCN team. To oversee the administration of the PCN including: Recording planned absence on SystmOne Supporting with digital and other equipment registers Supporting staff with IT issues and being a point of contact for external IT support Rearranging patient appointments in the event of staff absence Managing room bookings both linked with practices and for PCN rooms o Support shared PCN systems e.g., Teams and SharePoint o Collate monthly reports from all PCN staff for the update to practices o Support in the PCN weekly update To manage own day to day workload, ensuring that priorities are identified and dealt with and that problems are resolved as quickly as possible. To work as part of a team ensuring that adequate arrangements for cover are in place for PCN workforce during planned absence, sickness or workload pressures To arrange meetings and take minutes for relevant meetings Assist in the induction and training of new and existing staff groups Organise PCN events e.g. Educational/Locality/Network wide events Support good communication both internally (PCN and Practice staff) and externally (patients and other partners) o Work with the Network practices and the Network team staff to develop and disseminate a regular PCN newsletter o Working with the Exec team to develop a communication plan and support the implementation of this plan Personal & Professional development The post-holder will participate in any training programme implemented by the PCN as part of this employment. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work. Training may need to be undertaken outside of normal practice hours, and off site. Quality & Governance The post-holder will strive to maintain quality within the PCN, and will: - Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision. Work effectively with individuals in other agencies Effectively manage own time, workload and resources Health and Safety The post-holder will manage their own and others health & safety and infection control as defined in the SEL GP Group Health & Safety Policy, the SEL GP Group Health & Safety Manual, and the SEL GP Group Infection Control Policy and published procedures. Comply with SEL GP Group health and safety policies by following agreed safe working procedures Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines. Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients. Reporting incidents using the organisations Incident Reporting System Confidentiality Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient and staff confidentiality at all times. Maintain an awareness of the Freedom of Information Act. Equality and Diversity The post-holder will support, promote and maintain the SEL GP Group Equality & Diversity Policy. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. Other delegated duties This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Hair Dr in Leeds are recruiting for an Apprentice Administration Assistant. The successful candidate will work towards their Level 3 Business Administrator qualification which will take approximately 18 months to complete.

Job Duties Include:
• To answer queries within own range of knowledge, using own initiative and seeking assistance where required.
• Answering telephone calls promptly and courteously, assisting the caller or redirecting the call as appropriate.
• To open, sort and distribute incoming correspondences as appropriate.
• Undertaking photocopying tasks as and when required. Responsible for ensuring photocopier is maintained, liaison with the company engineer and ensuring stocks of peripherals are available.
• To assemble, maintain and collate patients’ records in the department as appropriate.
• Maintain an efficient filing system ensuring all information is filed accurately and promptly and in accordance with our policies.
• Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to our Confidentiality Policy and Information Governance guidelines.
• Prepare papers as requested.
• To actively participate in team meetings as appropriate.
• Support other staff as requested in a professional manner with various administration duties.
• Maintain and encourage safe working practices and environment in accordance with our Health and Safety Policies.
• To adhere to agreed policies, procedures and protocols.

Requirements:
• 37.5 hours to be decided for role between hours of 8:30 - 5:30
• Punctual
• Interest in social media, Marketing
• Keen learner
• Communication Skills
• Driven
• Organized.

Hours:
Monday - Friday, Earliest possible start 8:30am - Latest possible finish 5:30pm / 30 mins unpaid break / 37.5 hours per week

Proud member of the Disability Confident employer scheme

Admin Assistant
Full time
Contract type: Temporary
Start date: To be negotiated
The Governors of All Saints’ C of E Primary School are looking to appoint an Administrative Assistant The post will be temporary in the first instance with possibility of permanent.We offer: A strong Christian ethos. A dedicated team of staff. A senior leadership team with a clear vision for improvement. A staff with the knowledge and expertise to ensure continued development. The successful candidate will: Be able to multi task Be able to communicate well with a variety of people from different backgrounds and cultures. (bilingual in English and Tigrinya would be desirable) Be able to use a computer including Microsoft Applicants must make clear their strengths and interests and how they will contribute to the family of All Saints C of E Primary. Visits to the school are welcome by prior appointment (please ring Claire Chadwick -Office Manager- to arrange a suitable time). Closing date for applications will be 8.12.23
Interviews will take place in WC 18.12.23 If you have not heard by this date, you have not been selected for interview.)Please include a contact number as short-listed candidates will be informed by telephone.All Saints’ C of E Primary School is committed to safeguarding and promoting the welfare of children and we expect staff and volunteers to share this commitment. Appointments made are subject to a Disclosure and Barring Service check (DBS).

JOB PURPOSE The post holder will provide a comprehensive medical secretarial service to the Consultant and the medical team. They will support and administer processes to sustain the Consultants practice through administrative protocols, processes and procedures in line with service needs. They must be able to communicate sensitively and effectively with a wide range of people including patients, medical staff and colleagues. The secretary may be required to cover for colleagues during absence and work flexible hours when necessary. JOB SUMMARY The post holder will be responsible for ensuring clinical correspondence and administrative tasks aligned to a Consultants practice are maintained to ensure that internal and National standards/targets are met. The post holder may be required to deputise and assume supervisory responsibilities during periods of absence. To ensure that processes/procedures comply with legislative requirements covering Health & Safety, Data Protection and confidentiality. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY - Work closely with the consultant and his team, clerical, secretarial and other Trust staff to ensure the delivery of a co-ordinated and consistent operational management service. - Drafting standard clinical letters on behalf of the Consultant prior to checking and signing by the Consultant. - Provide and receive routine information requiring tact/provision of sensitive information. - Exchange information with patients and staff for appointments, admissions and meetings verbally, in person and in written format. - Filing correspondence and results of tests/investigations in a timely manner and liaising with the Consultant with reference to these results. - Supporting the consultant in his/her wider role eg medical committees, research activities, producing publications, in role of Regional Adviser etc. - Compiling and collating data from various sources, following up contributions to publications etc. including assembling information in an appropriate format for the Consultant. - Creating and maintaining appropriate record systems. - Using a range of IT skills to support the clinical work of the consultant eg development of databases and spread sheets, inputting and reporting from these on a regular basis and preparation of power point presentations. - Provide training and support to clerical or trainee staff and to new/temporary staff, checking their work and allocating work to ensure the most urgent work is given priority. - Liaising with patients, general practitioners and hospital staff. - Respond to written and telephone enquiries in a polite and helpful manner, prioritising messages and taking responsibility for any follow-up action. - Handling the administrative process for the admission of patients and liaising with appropriate colleagues to achieve the smooth and timely admission of the patient. - Give support to ensure effective running of all clinics by taking to and collecting from the clinical areas all information relevant to patients attending that clinic. - Support administrative processes where clinics need re-scheduling. - Work as part of the administration team and, when necessary, provide interdepartmental cover, where appropriate and in discussion with the line manager. - Comply with the requirements dictated by regulatory bodies and their code of practice throughout all disciplines in the CMT, the Leeds Teaching Hospitals Trust and the NHS. Other duties as applicable: - Maintain an accurate and up-to-date waiting list/patient target list (PTL) under the instruction of the consultant/s. - Maintaining an efficient process for ensuring that all results are received, seen by a doctor, actioned and available in patients medical case notes when attending clinic. - The post-holder may be expected to deputise in a supervisory capacity as and when required.

JOB PURPOSE/SUMMARY To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation To be the first point of contact for patients and other visitors to the department To provide an administrative / clerical service to the department / team to support the delivery of a high standard of service to patient, staff and trust departments. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY 1. Process patient correspondence /documentation, letter, reports and other documentation 2. To greet patients and visitors to the department, providing an efficient and courteous service. 3. Check/enter patient details on the Patient Administration and other Systems. 4. Prepare patient documentation for procession, including inputting or scanning 5. Report and respond to any system faults and errors. 6. Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situation / issues to appropriate line manager 7. Answer general telephone enquiries and requests to retrieve patient and other documentation. 8. To ensure that requests for information are dealt with in an efficient and timely 9. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality 10. Collect and deliver patient documentation/reports around Trust when required. 11. To deal with telephone and in-person queries from patient and relatives, Trust staff and external agencies 12. To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff 13. Assisting to maintain high standards of care, including:- Maintain a safe working environment, reporting incidents, accidents, complaints Understand the need to maintain and respect patient confidentiality Participate in in-service training Participate in mandatory training annually Participate in annual performance appraisal 14. Visit and / or work at other designated Trust sites as required to ensure continuity of service / patient care 15. General officer work and any other duties assigned by the Supervisor / Team Leader or Manager, which may include:- Maintain appropriate / agreed levels of stock and non-stock items, including stationery Maintain diaries for senior staff Qualifications Literate and numerate Experience Previous clerical experience (desirable) Previous Reception / customer Care Experience (desirable) IT Skills / computer literate Training Willing to undergo job training as required on a range of Patient Administration and other systems. Participate in in-service and mandatory training Participate in annual performance appraisal with commitment to agreed PDP (personal development plan) Special Knowledge Insight into role and responsibilities of post Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved Be aware of key indicators and service level agreements within the department Disposition / Attitude Able to work as part of a multidisciplinary team THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: The jobholder will place a high value on the quality of service by ensuring that all patient documentation is received and checked, and processed appropriately, in line with departmental procedures Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care Commitment to contributing to a quality service in an efficient and effective manner, implementing agreed improvements to reflect services needs/changes. Recognises the importance of Data Protection and confidentiality Be aware of what information can be disclosed to staff, patients and other agencies. Have understanding of Health and Safety rules and individual responsibilities in relation to acts and omissions Have a logical and problem solving approach to issues that arise Integrity, openness and honesty Able to work across both Trust main sites 6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. 7. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. 8. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system 9. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. 10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. 11. COMMUNICATION & WORKING RELATIONSHIPS The jobholder will place a high value on the quality of service by ensuring that all patient documentation is received and checked, and processed appropriately, in line with departmental procedures Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care. Commitment to contributing to a quality service in an efficient and effective manner, implementing agreed improvements to reflect services needs/changes Recognises the importance of Data Protection and confidentiality Be aware of what information can be disclosed to staffs patients and other agencies Have understanding of health and Safety rules and individual responsibilities in relation to acts and omissions Have a logical and problems solving approach to issues that arse Integrity openness and honesty Able to work across both trust main sites 12. SPECIAL WORKING CONDITIONS i) PHYSICAL EFFORT: Frequently lifting and sorting heavy boxes filled with patient and other documentation. Sorting, filing and general handling of documentation Constant requirement for sitting in a restricted position as well as a requirement to use specialist equipment, eg steps to file and retrieve documents, trolley to move bulk documentation Requirement to work at any site within the Trust, in order to meet the needs of the service ii) MENTAL EFFORT: Constant requirement for prolonged concentration Constant working to departmental deadlines and service level agreements iii) EMOTIONAL EFFORT: Potential for some exposure to distress and emotional circumstances, for instance when dealing with patients and carers

The Clerical Officer is expected to provide an efficient, effective and accurate administration and reception service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients. Process referral letters received from General Practitioners and other healthcare professionals in line with Trust Policies. Make appointments in a polite and helpful manner, following Trust Policies and local guidelines for clinic formats using the relevant Administration System. Ensure patients have appointments booked with the appropriate clinic in priority according to their clinical needs and in chronological order. Arrange any special requirements for patients including Transport and Interpreting Services only where appropriate and in a timely and efficient manner. Record information on the relevant Trusts administration system including PAS, in an accurate and timely manner in accordance with local Trust policies. Ensure all patient correspondence including test results are dealt with promptly. Retrieve relevant patient information from the appropriate administration system. Respond effectively to telephone communications in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary. Obtain a set of case notes for every patient attending specified clinics. If the original case notes cannot be found, only with permission from the Supervisor and only when a complete search has taken place, a Temporary set of case notes can made to be used at clinic. Prepare case notes to ensure they are tidy and contain complete information including a referral letter, up to date results, patient labels and blank continuation sheets. Where patients have had a test or and an X-ray prior to their clinic appointment, the results should be traced and obtained and made available at clinic. Ensure all case notes are tracked to the appropriate location using the Case Note Tracking functionality on PAS and hand written logs where necessary. Provide a professional, efficient and friendly reception service for patients and relatives attending clinics. Ensure patient information is accurately recorded on PAS including attendance, cancellations and Do Not Attends. Clinic outcomes should also be recorded in accordance with the Trusts policy and procedure. Ensure all follow up clinic appointments are either booked on PAS or added to the appropriate outpatient waiting list. Collect additional information as requested, with the aim of monitoring the quality of the service provided in accordance with the Trusts Performance Management Framework. Obtain information on each patient attendance and in a timely manner accurately record on the Patient Administration System in line with Trust Policy. Respond to the receipt of test requests and follow-up, where appropriate. Provide suitable cover for other clerical staff in cases of absences, as delegated by the Assistant Patient Services Co-ordinator. Assist the member of staff responsible for stationary stock in ensuring an appropriate level is maintained. Refer to line manager, any changes/cancellations to patient plans and clinics in line with the Outpatient Management Policy.

JOB PURPOSE This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required. JOB DIMENSIONS The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing. The postholder may be the first point of contact for patients and other visitors to the Department. PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY The postholder will undertake duties within the following range: 1. To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures. 2. To promptly process patient and/or other correspondence, documentation, letters, reports etc. 3. To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents. 4. To greet patients and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department to appropriate senior staff. 5. To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate. 6. Check/enter patient and /or other details on the Patient Administration and other Systems. 7. To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient casenotes. 8. Prepare documentation for processing, including inputting, photocopying or scanning. 9. Check documentation is complete and available when needed in relevant clinic or ward eg casenotes, test results and X-Rays etc 10. Where necessary, to be responsible for handling and/or banking cash and cheques. May be authorised signatory for small cash/financial payments. 11. Report and respond to any system faults and errors. 12. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager. 13. To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary. 14. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. 15. Collect and deliver patient or other documentation/reports around Trust when required. 16. Provide suitable cover for other clerical staff in cases of absences, as delegated by line manager. 17. Assisting to maintain high standards of care, including:- - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal 18. Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care. 19. General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:- Monitor and maintain appropriate/agreed levels of stock and non-stock items, including stationery and office supplies maintain diaries for senior staff

JOB PURPOSE This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required. JOB DIMENSIONS The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing. The postholder may be the first point of contact for patients and other visitors to the Department. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Literate and numerate Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2 Good command of spoken and written English NVQ 2 or equivalent level of knowledge /experience in an office or customer care environment Training Commitment to undergo job training as required on: a range of Patient Administration and other Systems. participate in in-service and mandatory training participate in annual performance appraisal with commitment to agreed Personal Development Plan (PDP) Special Knowledge Insight into role and responsibilities of post Be fully conversant with Trust policies and procedures and have complete understanding of standards to be achieved. Be aware of key indicators and service level agreements within the department. Disposition / Attitude Able to work as part of a multidisciplinary team Able to work on own initiative, within agreed departmental guidelines Professional attitude Practical Skills Good interpersonal skills Effectively communicate with patients and team members THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values The jobholder will place a high value on the quality of service by ensuring that all documentation is received, checked and processed appropriately, in line with departmental procedures Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care Recognise the importance of Data Protection and confidentiality Be aware of what information can be disclosed to staff, patients and other agencies Integrity, openness and honesty Able to work across both Trust main sites CORE BEHAVIOURS AND SKILLS Personal Motivated Professional attitude and behaviour Able to adapt to service led changes Flexible approach to working practices and duties Attention to detail Good Time Keeping Communication Literacy Numeracy Verbal, non-verbal Able to communicate with all levels of staff Responsibility to others Customer Care skills Reliable Adaptable Trustworthy CORE KNOWLEDGE AND UNDERSTANDING Excellent customer care skills Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY 1. To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures. 2. To promptly process patient and/or other correspondence, documentation, letters, reports etc. 3. To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents. 4. To greet patients and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department to appropriate senior staff. 5. To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate. 6. Check/enter patient and /or other details on the Patient Administration and other Systems. 7. To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient casenotes. 8. Prepare documentation for processing, including inputting, photocopying or scanning. 9. Check documentation is complete and available when needed in relevant clinic or ward e.g. casenotes, test results and X-Rays etc. 10. Where necessary, to be responsible for handling and/or banking cash and cheques. May be authorised signatory for small cash/financial payments. 11. Report and respond to any system faults and errors. 12. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager. 13. To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary. 14. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. 15. Collect and deliver patient or other documentation/reports around Trust when required. 16. Provide suitable cover for other clerical staff in cases of absences, as delegated by line manager. 17. Assisting to maintain high standards of care, including:- - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal 18. Visit and/or work at other designated Trust sites as required ensuring continuity of service/patient care. 19. General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:- o Monitor and maintain appropriate/agreed levels of stock and non-stock items, including stationery and office supplies maintain diaries for senior staff Health and Safety/Risk Management All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trusts Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust incident reporting system. Infection Control The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. Equality and Diversity The jobholder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. Patient and Public Involvement The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback. Training and Personal Development Continuous Professional Development The jobholder must take responsibility in agreement with his/her line manager for his/her own perusal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. Respect for Patient Confidentiality The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. KEY RESULT AREAS (Optional) The jobholder will provide and receive routine information to inform colleagues and clients, liaising with external bodies as required. COMMUNICATION & WORKING RELATIONSHIPS The post holder will be expected to establish, maintain and res

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