Total 162 Administrative / Clerical job vacancies in Coventry, cv1 1ll

We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage.Applicants will need to be computer literate in Word, Excel and Outlook with excellent accuracy in data input. Experience of minute taking is essential as you will be required to attend MDT and Professional meetings to take minutes. You must have the ability to multitask, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.

1. To implement and maintain an efficient office management system/procedures to enablethe consultant and his/her team to optimise their patient care services. This will require: effective management of the consultants time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel; arranging meetings/events; composing and transcribing minutes proactively ensuring action points are raised and completed, preparation of correspondence, audio typing, general typing and reports; effective management of the consultants office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required. 2. To continually contribute to patient and business improvement Agendas. This will require: undertaking any project work as directed, including obtaining information; from the Internet, collation and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include PMS (iPm from June 2007), CRRS and other systems as required. Share ideas for potential service improvement. 3. To support team members. This will require: demonstrating and explaining Departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times; providing crosscover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. For further details of the job role please see attached job description.

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


Responsible for managing and coordinating the invoicing and administrative staff functions to provide a comprehensive, effective and efficient administrative and clerical service (A&C).

Liaising and working closely with the Procurement Manager and other team members to ensure queries are dealt in a timely manner and all administrative duties are kept up to date.

Expected to work autonomously, using own initiative and able to work unsupervised when undertaking specific work identified. Must be able to plan and manage a range of duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.



**Interviews for this post are due to take place 11th and 12th July 2024***
• Excellent interpersonal skills and able to communicate with staff, service users and responding to enquiries via telephone or email.
• Provide effective problem solving, potentially working with the Trust finance team.
• Attend procurement huddles / departmental meetings and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.
• Communicate work procedures, motivating departmental staff to achieve objectives.
• Plan, prioritise and schedule own and other staff workload on a daily basis to meet the needs of the service and achieve set timescales.
• Support creation and implementation of Standard Operating Procedures (SOPs) as and when agreed with the Pharmacy Procurement Manager.
• Work collaboratively as part of an integrated team.
• Provide appropriate assistance to Pharmacy Procurement Manager or other team members.
• Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
1. Responsible for the effective and efficient delivery of a comprehensive administrative support service.
2. Responsible for the supervision of Band 2 and Admin Apprentice Support staff.
3. Establish and maintain agreed systems for effective record keeping including collation and submission of timely statistics.
4. Provide flexible administrative and clerical cover as required across the department.

For further details please see the attached job description.


This advert closes on Wednesday 26 Jun 2024

An exciting opportunity has arisen for a dedicated experienced Medical Secretaries to join the Department of Neurosciences (Neurology) Hospital and the University Hospital Coventry & Warwickshire NHS Trust.

The successful candidates will work closely with Consultants and clinical teams to provide a safe and effective management of referrals, clinical correspondence, outpatient clinics and all associated medical secretarial duties and acting as a first point of contact for consultants and colleagues alike.

Ideally the candidate should have strong secretarial skills and be proficient in the use of Microsoft Word, Excel, Outlook, Diary Management with good organisational skills and have excellent typing skills.

Please be advised that this job advert will close as soon as sufficient applications have been received.Please apply for this job as soon as you can, if interested.
• To provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures.
• To implement and maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services. This will require: effective management of the consultant’s time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel; arranging meetings/events; composing and transcribing minutes proactively ensuring action points are raised and completed, preparation of correspondence and reports; effective management of the consultant’s office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required.
• To continually contribute to patient and business improvement Agendas. This will require: undertaking any project work as directed, including obtaining information from the Internet, collation and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
• To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly fashion and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate correspondence.
• To ensure the effective organisation of all patients under the care of the consultant and his/her team in accordance with Local and National policy and targets. This will require effective collaboration with: the Booking Centre and Patient Access team to ensure the waiting list is up-to-date and accurate at all times; Outpatient Access team and General Managers to monitor the utilisation and effectiveness of outpatient clinics, ensuring that established Patient Access Policy and procedures are adhered to; Theatre, Diagnostic and Ward teams to ensure that the elective care pathway for all patients is seamless and sensitive to their needs.

For further details please see attached job description.


This advert closes on Thursday 27 Jun 2024

To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly fashion and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate correspondence. To ensure the effective organisation of all patients under the care of the consultant and his/her team in accordance with Local and National policy and targets. This will require effective collaboration with: the Booking Centre and Patient Access team to ensure the waiting list is up-to-date and accurate at all times; Outpatient Access team and General Managers to monitor the utilisation and effectiveness of outpatient clinics, ensuring that established Patient Access Policy and procedures are adhered to; Theatre, Diagnostic and Ward teams to ensure that the elective care pathway for all patients is seamless and sensitive to their needs. For further details please see attached job description.

Responsible for the effective and efficient delivery of a comprehensive administrative support service. Responsible for the supervision of Band 2 and Admin Apprentice Support staff. Establish and maintain agreed systems for effective record keeping including collation and submission of timely statistics. Provide flexible administrative and clerical cover as required across the department. For further details please see the attached job description.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

To provide a welcoming and professional reception to the ICB and to ensure both telephone and personal/physical enquiries are dealt with in a prompt, polite, calm, confidential and efficient manner. Ensure all visitors are logged in and out of the building. To operate the ICB switchboard and ensure that all calls are handled in a polite and efficient way. Undertake clerical and administrative duties relevant to the post to support teams within Coventry and Warwickshire ICB. Managing workload under supervision, seeking advice from supervisor when required. Log vehicles into the car park for visitors. Processing ID badges to new member of staff and visitors Receiving and sorting incoming mail/deliveries for each directorate Supporting ICB teams with photocopying/laminating services when required. To oversee the booking system for meeting rooms for the ICB. To ensure that the meeting rooms are prepared correctly and appropriately, and are kept tidy at all times. Set up presentations using audio visual equipment within the meeting rooms when required. To ensure that stocks of tea/coffee refreshments for the meeting rooms are kept stocked and re-order when required. Report and record estates jobs for the office when required in line with the estates procedure. Undertake any other tasks as allocated, in accordance with the grade of this post.

Working hours are 37.5 hours per week, currently Monday Friday 8:00am -4:00pm with extra support needed some evenings and weekends. Limited working from home may be facilitated, dependent upon staffing levels. 1. Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally, in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate. Rearranging and making appointments as required or requested and ensuring daily cashing up of clinics in a timely and appropriate manner, and responsibility for urgent inpatient referrals which must be undertaken and registered on the same day. 2. To act as the first point of contact to a named consultant or named consultants dealing with their day to day correspondence and their clinical typing. Provide support to the Neurophysiology Service Manager and Clinical Physiologists.This will require: ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. Liaising and effectively communicating at all levels usingwritten, oral and electronic methods. Using tact and sensitivity to deal with difficult issues as required. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. For further details please see the attached job description.

We are looking to recruit a full time receptionist to join our reception team within the Radiology Department.

The role will encompass dealing with patients, clinical and non-clinical staff by face to face and telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met.

As part of the team you will be registering patients onto the departments RIS system whereby accuracy is essential.

Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on 'in house' systems.

37.5 hours per week, Monday - Friday between the hours of 8am - 5pm. Cover at Rugby St Cross maybe required in this role.

*** Please be advised that interviews are proposed for 03 July 2024 ***

Please be advised that this job advert will close as soon as sufficient applications have been received.

Act as the first point of contact for patients and visitors dealing with routine enquiries and act as necessary liaising with others as appropriate.

Booking in patients for their appointments.

Processing of referrals in line with Departmental guidelines.

Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.

Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include IPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.

Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archive.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.



Communicate with staff, patients and/or external organisations using appropriate methods.

Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.

Prioritise daily tasks to achieve timescales set.

Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.

Provide appropriate cover in the absence of other members of the team.

Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.

Assist with training new team members in Trust operational systems and department procedures.

For further details of the job role please see attached job description.


This advert closes on Tuesday 18 Jun 2024

The essential requirements of this post are good telephone manner, confident with the use of excel, high-level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.

The post holder will have accurate keyboard skills, be able to work with written procedures, have a mature approach to problem-solving, and have the ability to achieve deadlines and targets. The post holder will have experience in computer systems, working with timetables and data input into finance systems with speed and accuracy. The post holder will have a flexible attitude and be willing to work as part of a team

Communicate with staff, patients and/or external organisations using appropriate methods. Responsible for the receipt and distribution of incoming/outgoing post and action accordingly. Prioritise daily tasks to achieve timescales set. Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards. Provide appropriate cover in the absence of other members of the team. Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement. Assist with training new team members in Trust operational systems and department procedures. For further details of the job role please see attached job description.

Duties and Responsibilities Duties and Responsibilities 1. Making appointments 2. Taking requests for prescriptions 3. Giving out results 4. Ambulance transport bookings 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers 8. Register new patients and temporary residents 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints 16. Pulling Lloyd George envelopes when requested by doctors 17. Dealing with requests for repeat prescriptions 18. Handing out Prescriptions 19. Dealing with queries relating to repeat prescriptions 20. Input and extract information from Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting areas tidy) 23. Make refreshments for doctors and other team members, participate in washing Up 24. Clean and replenish GP surgery rooms 25. Any other reasonable duties as necessary (dependant on experience) 26. Process Referrals 27. Extract and prepare GDPR requests

To act as support secretary to the Department of Neurosciences dealing with day to day correspondence, clinical correspondence, and general administrative duties. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system;prompt transcription; manipulation and distribution of appropriate correspondence. This will require: ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. Liaising and effectively communicating at all levels using written, oral and electronic methods. Using tact and sensitivity to deal with difficult issues as required. To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the General Manager - Neurosciences; manipulation and distribution of appropriate correspondence. For further details of the role please see the attached job description.