Total 89 Others level Administrative / Clerical job vacancies in Norwich, NR2 3TU

To provide clerical support and assist the Ward Manager or her Deputy on the admission/transfer and discharge of patients. To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient. To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS. To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward. Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas. To prepare the clinical coding form, inpatient sick certificate and GP discharge letters for each patient episode and ensure it is completed by medical staff. To ensure that all documentation is complete when the patient is discharged from the ward and that the discharge letter is received by theGPs within 24 hours. To arrange where appropriate follow-up outpatient appointments. Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients. To provide Bed Management with an accurate bed state on an agreed timely basis. To manage all incoming, non-medical telephone calls as appropriate and deal with them either by delegating or referring calls to other staff or returning calls as necessary. To ensure confidentiality maintained at all times. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

1. Daily management of electronic diary schedules for the Divisional Triumvirate liaising with other Divisional/Corporate PAs as required. 2. Administration support for meetings including producing agendas and papers and typing minutes for Divisional Board meetings and additional sub board and monthly meetings, including maintaining action logs 3. To provide a comprehensive range of secretarial, clerical & administrative functions to the Divisional Management team including producing accurate letters 4. To keep up to date with related technology to ensure maximal efficiency is achieved and systems are both modern and streamlined. 5. To act as an ambassador and initial point of contact for the Division in the dealing with all verbal and electronic queries Please note that this advertised position, which is part of occupation code 4215 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently

Admin Officer

Location: Norwich - Fully Office Based
Salary: £11.59 An Hour
Working hours: FULL TIME: Monday - Friday 9am - 5PM (37hrs a week)

If you're seeking an engaging opportunity to work within the Public Sector, we have an opportunity for you! Our Public Sector Client situated at HMCTS Norwich are looking for an Admin Officer to join their team on a Full Time Temporary basis. As a vital member of the team, you will play a crucial role in supporting the seamless running of the general organisation. This is a Temporary position, however, is very likely to be extended.

Key Responsibilities:

• Progress Cases through the Court/Tribunal system and provide support to other functions in HMCTS
• Problem Solving. You will refer to problem solving hubs and comprehensive guidelines to support with this
• Inputting Data onto the system
• Taking inbound and Outbound Calls - dealing with Customer and Judiciary enquiries
• Preparing Papers
• Creating and updating records
• Email correspondence
• General Administration Duties
• Booking, preparing and organising meeting rooms

Requirements:

• Previous experience in Administration
• Fluent in Microsoft platforms and previous experience managing an inbox.
• Exceptional communication skills
• Good computer skills overall
• Ability to Manage high case load
• Strong organisational and time-management abilities.
• Good attention to detail
• The ability to adapt to change

Benefits:

• Holiday entitlement
• Access to a pension Scheme
• Free on-site parking
• Kitchen and quite areas in the office for break times
• Weekly Pay

This position offers a great opportunity to acquire valuable experience in the Public Sector and broaden your skills - why not apply online today! Should your application be successful, we will promptly get in touch to discuss the next steps. Successful applicants will be contacted within 5 days. If you don't hear from us within this period, we encourage you to explore other exciting roles with Brook Street.

If selected, candidates must have an in-date and valid passport and undergo security and reference checks.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.


This is an opportunity to join the stroke admin team, based on Ingham ward, as a medical secretary. The small team of medical secretaries support the medical team and also the stroke lead nurse. This role will specifically support the Stroke Lead Nurse in her clinics, ensuring waiting lists are updated and appointments made within a timely manner, but also work alongside medical secretary colleagues on shared tasks and duties.

We are looking to recruit an enthusiastic, motivated and committed individual to join our dynamic stroke admin team. Supporting and working with the Stroke Lead Nurse in the clinics, ensuring clinic admin processes are followed and completed in a timely manner. Being able to prioritize workload, working independently but also as part of a team.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
• Attend to all communications, for example, emails, investigation results on a daily basis and prioritising and actioning as required.
• Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
• Assist patients and their Carers by arranging translation/interpretation facilities.
• Demonstrate and maintain knowledge and understanding of Trust RTT policy.
• Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
• Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy
• Update the department investigations spreadsheet and RTT where applicable. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.
• Managing the six week follow up clinic waiting list and booking appointments for the Stroke Lead Nurse.
• Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.




This advert closes on Monday 11 Nov 2024

Type patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager Locate, request and track hospital notes to the department and Health Records Library and file results and correspondence appropriately. Communicate electronically with secretaries regarding actions to be outcomed from typing to ensure 18 week targets are met. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Work in line with department guidelines and policies, and offer suggestions for improvements to procedures/policies to support the continual development of the service. Maintain Administration Procedures for departmental practices, to ensure colleagues can cover workload in absence and offer suggestion at regular team meeting for improvements in working practices. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4217 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Attend to all communications, for example, emails, investigation results on a daily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy Update the department investigations spreadsheet and RTT where applicable. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required. Managing the six week follow up clinic waiting list and booking appointments for the Stroke Lead Nurse. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Your new company:

Livestock Information Ltd is owned by the Department for Environment, Food and Rural Affairs (Defra) and the Agriculture and Horticulture Development Board (AHDB). The company was established in 2019, with the aim of building new products and services using modern digital techniques to improve the quality of livestock movement data.The Livestock Information Service was launched in 2022 and is now used to record movement data for sheep, goat and deer by users in the supply chain.

Cattle and pig movement services will soon follow, to create a single, digital movement service for all species that is simple and convenient for livestock record management. We also work with counterparts in Wales, Scotland and Northern Ireland to create compatible and seamless services for livestock movements across UK borders.

Your new role:

• Organising and preparing agendas, minutes, and documentation for board meetings and general meetings.
• Maintaining records of board discussions and decisions and ensuring follow-up on actions decided during meetings.
• Managing corporate documents, contracts, and ensuring their safekeeping.
• Facilitate effective communication with the board and between the board and management, ensuring that directors have access to relevant information.

What you'll need to succeed:
The Corporate Operations Team requires the support of a Corporate Secretariat Officer to provide Board support and administration.

• Excellent written communication skills to draft clear and concise minutes, agendas, and correspondence.
• Effective verbal communication skills for liaising with board members, executives, and stakeholders, ensuring clarity and professionalism.
• The ability to plan, organise, and coordinate board meetings, ensuring all required materials and information are available and prepared in advance.
• Meticulous in recording accurate and comprehensive minutes, ensuring that all key decisions, discussions, and actions are documented correctly.
• Ability to manage time effectively, ensuring that agendas are prepared well in advance, meetings run on time, and minutes are distributed promptly after meetings.
• The ability to anticipate potential issues and find solutions to ensure meetings run smoothly (e.g., managing changes in schedule or preparing additional documents on short notice).
• Being proactive in addressing questions or challenges that arise before, during, or after meetings.
• Building positive working relationships with board members, executives, and other stakeholders.
• The ability to diplomatically manage different personalities and viewpoints, ensuring a professional and productive meeting environment.

What you'll get in return:

• 33 days of holiday, which includes bank holidays.
• Daily pay-rate depending on experience.
• Fully remote working.
• Start immediately.
• A DBS Basic check is required before starting work.
• Full-time work, 3months contract with the vision to extend to 6 months (to the end of the financial year)

What you need to do now:
Call Kim on 01603 612301 or email your CV now!

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you a highly organised and detail-oriented professional with a passion for providing exceptional administrative support?

We are seeking a dedicated Administrative Support Officer to join our dynamic Digital Services department. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our team by providing comprehensive administrative support to colleagues and managers.

Key Responsibilities:
• Administrative Support:Provide efficient and confidential administrative support, including managing calendars, booking meetings, and handling correspondence.
• Office Management:Maintain departmental records, files, and inventory, ensuring accuracy and organisation.
• Event Coordination:Plan and coordinate meetings, workshops, and other events, including logistics, documentation, and follow-up.
• Reporting:Prepare and analyse performance metrics and reports to inform decision-making.
• IT Asset Management:Manage the inventory and deployment of IT equipment, ensuring compliance with policies and procedures.
• Customer Service:Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Provide comprehensive administrative supportto colleagues and managers within the IT department. This includes tasks such as:• Managing calendars, scheduling meetings, and booking conference rooms
• Handling correspondence, including emails, letters, and memos
• Maintaining departmental records, files, and inventory
• Coordinating events, such as meetings, workshops, and conferences
• Assist with IT asset managementby:• Maintaining an inventory of IT equipment
• Coordinating the deployment of new equipment
• Ensuring compliance with IT policies and procedures
• Prepare and analyse reportsrelated to department performance and operations.
• Provide excellent customer serviceto both internal and external stakeholders, addressing inquiries and resolving issues promptly.

Skills and Qualifications:
• Strong organisational and time management skillsto effectively manage multiple tasks and deadlines.
• Excellent communication and interpersonal skillsto interact effectively with colleagues, managers, and stakeholders.
• Proficiency in Microsoft Office Suite(Word, Excel, PowerPoint) and other relevant software.
• Attention to detailto ensure accuracy and consistency in work.
• Ability to work independentlyand as part of a team.
• A positive and proactive attitudewith a willingness to learn and adapt to new challenges.

If you possess these skills and are passionate about providing exceptional administrative support, we encourage you to apply for this exciting opportunity.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. To provide efficient and confidential support to colleagues and managers within the Department by delivering a comprehensive, high quality administrative service that will enable them to perform their role effectively and maximise their time efficiently.
2. Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring.
3. To administer shared departmental calendars, booking platforms or mailboxes.
4. Assist IT Managers in budgetary management, ensuring that all orders, invoices and recharges are correctly processed and documented and that all exceptions are monitored to resolution
5. Provide office management to the entire IT department including maintaining departmental and central filing system, full administrative and clerical support, managing and monitoring confidential personal files, annual leave, Leavers, Starters and Variation forms and sickness records.
6. To take complete responsibility for administration of meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers, recording and distribution of meeting minutes and administration of follow-up actions.
7. Produce and coordinate the creation of performance metric reports for internal and external stakeholders from a variety of sources and teams throughout the department. For example, the IT Service Management tool data.
8. Maintain an inventory of equipment, goods and services including Technical and IT Reference libraries to permit easy access to support information by IT staff.
9. Administer staff records for annual leave, sickness, training, appraisal, risk assessments, expenses and trust communications and follow-up with staff and managers where there are deficiencies.
10. Work within Trust and department guidelines, policies, practices and procedures. When these do not exist, the post holder is required create, document and implement new procedures.
11. The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moment’s notice.
12. Support the administration of key departmental documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs.
13. Administer the IT intranet site ensuring it is organised and updated.
14. Responsible for raising and processing orders and invoices efficiently in accordance with the clients Standing Financial Instructions and resolve any queries that may delay payment.
15. Administer the ordering of departmental and client hardware and software, including supplier and customer liaison, stock and distribution management (receipt and delivery), and associated record keeping.
16. Administer deployment of PC assets in liaison with service desk, IT operational support (deployment), clients and users.
17. Perform audit of IT assets as part of Endpoint asset and inventory management processes. This may require travelling to other sites.
18. Administer the call management system and ensure requests are updated and reflective of current status within the department
19. Provide cover in other Digital Teams, including Service Desk, Collections and Registration authority, during periods of absence, as directed. This may require travelling to other sites
20. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding


This advert closes on Sunday 27 Oct 2024

Proud member of the Disability Confident employer scheme

Are you a highly organised and detail-oriented professional with a passion for providing exceptional administrative support?

We are seeking a dedicated Administrative Support Officer to join our dynamic Digital Services department. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our team by providing comprehensive administrative support to colleagues and managers.

Key Responsibilities:
• Administrative Support:Provide efficient and confidential administrative support, including managing calendars, booking meetings, and handling correspondence.
• Office Management:Maintain departmental records, files, and inventory, ensuring accuracy and organisation.
• Event Coordination:Plan and coordinate meetings, workshops, and other events, including logistics, documentation, and follow-up.
• Reporting:Prepare and analyse performance metrics and reports to inform decision-making.
• IT Asset Management:Manage the inventory and deployment of IT equipment, ensuring compliance with policies and procedures.
• Customer Service:Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Provide comprehensive administrative supportto colleagues and managers within the IT department. This includes tasks such as:• Managing calendars, scheduling meetings, and booking conference rooms
• Handling correspondence, including emails, letters, and memos
• Maintaining departmental records, files, and inventory
• Coordinating events, such as meetings, workshops, and conferences
• Assist with IT asset managementby:• Maintaining an inventory of IT equipment
• Coordinating the deployment of new equipment
• Ensuring compliance with IT policies and procedures
• Prepare and analyse reportsrelated to department performance and operations.
• Provide excellent customer serviceto both internal and external stakeholders, addressing inquiries and resolving issues promptly.

Skills and Qualifications:
• Strong organisational and time management skillsto effectively manage multiple tasks and deadlines.
• Excellent communication and interpersonal skillsto interact effectively with colleagues, managers, and stakeholders.
• Proficiency in Microsoft Office Suite(Word, Excel, PowerPoint) and other relevant software.
• Attention to detailto ensure accuracy and consistency in work.
• Ability to work independentlyand as part of a team.
• A positive and proactive attitudewith a willingness to learn and adapt to new challenges.

If you possess these skills and are passionate about providing exceptional administrative support, we encourage you to apply for this exciting opportunity.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. To provide efficient and confidential support to colleagues and managers within the Department by delivering a comprehensive, high quality administrative service that will enable them to perform their role effectively and maximise their time efficiently.
2. Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring.
3. To administer shared departmental calendars, booking platforms or mailboxes.
4. Assist IT Managers in budgetary management, ensuring that all orders, invoices and recharges are correctly processed and documented and that all exceptions are monitored to resolution
5. Provide office management to the entire IT department including maintaining departmental and central filing system, full administrative and clerical support, managing and monitoring confidential personal files, annual leave, Leavers, Starters and Variation forms and sickness records.
6. To take complete responsibility for administration of meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers, recording and distribution of meeting minutes and administration of follow-up actions.
7. Produce and coordinate the creation of performance metric reports for internal and external stakeholders from a variety of sources and teams throughout the department. For example, the IT Service Management tool data.
8. Maintain an inventory of equipment, goods and services including Technical and IT Reference libraries to permit easy access to support information by IT staff.
9. Administer staff records for annual leave, sickness, training, appraisal, risk assessments, expenses and trust communications and follow-up with staff and managers where there are deficiencies.
10. Work within Trust and department guidelines, policies, practices and procedures. When these do not exist, the post holder is required create, document and implement new procedures.
11. The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moment’s notice.
12. Support the administration of key departmental documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs.
13. Administer the IT intranet site ensuring it is organised and updated.
14. Responsible for raising and processing orders and invoices efficiently in accordance with the clients Standing Financial Instructions and resolve any queries that may delay payment.
15. Administer the ordering of departmental and client hardware and software, including supplier and customer liaison, stock and distribution management (receipt and delivery), and associated record keeping.
16. Administer deployment of PC assets in liaison with service desk, IT operational support (deployment), clients and users.
17. Perform audit of IT assets as part of Endpoint asset and inventory management processes. This may require travelling to other sites.
18. Administer the call management system and ensure requests are updated and reflective of current status within the department
19. Provide cover in other Digital Teams, including Service Desk, Collections and Registration authority, during periods of absence, as directed. This may require travelling to other sites
20. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding


This advert closes on Sunday 27 Oct 2024

Proud member of the Disability Confident employer scheme

Main Duties & Responsibilities To provide efficient and confidential support to colleagues and managers within the Department by delivering a comprehensive, high quality administrative service that will enable them to perform their role effectively and maximise their time efficiently. Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring. To administer shared departmental calendars, booking platforms or mailboxes. Assist IT Managers in budgetary management, ensuring that all orders, invoices and recharges are correctly processed and documented and that all exceptions are monitored to resolution Provide office management to the entire IT department including maintaining departmental and central filing system, full administrative and clerical support, managing and monitoring confidential personal files, annual leave, Leavers, Starters and Variation forms and sickness records. To take complete responsibility for administration of meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers, recording and distribution of meeting minutes and administration of follow-up actions. Produce and coordinate the creation of performance metric reports for internal and external stakeholders from a variety of sources and teams throughout the department. For example, the IT Service Management tool data. Maintain an inventory of equipment, goods and services including Technical and IT Reference libraries to permit easy access to support information by IT staff. Administer staff records for annual leave, sickness, training, appraisal, risk assessments, expenses and trust communications and follow-up with staff and managers where there are deficiencies. Work within Trust and department guidelines, policies, practices and procedures. When these do not exist, the post holder is required create, document and implement new procedures. The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moments notice. Support the administration of key departmental documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs. Administer the IT intranet site ensuring it is organised and updated. Responsible for raising and processing orders and invoices efficiently in accordance with the clients Standing Financial Instructions and resolve any queries that may delay payment. Administer the ordering of departmental and client hardware and software, including supplier and customer liaison, stock and distribution management (receipt and delivery), and associated record keeping. Administer deployment of PC assets in liaison with service desk, IT operational support (deployment), clients and users. Perform audit of IT assets as part of Endpoint asset and inventory management processes. This may require travelling to other sites. Administer the call management system and ensure requests are updated and reflective of current status within the department Provide cover in other Digital Teams, including Service Desk, Collections and Registration authority, during periods of absence, as directed. This may require travelling to other sites Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.


**14 month Fixed Term Contract - Apprenticeship **

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.
You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner Apprenticeship Standard qualification within the duration of the placement.

Working as part of the Emergency Surgical Assessment team you would be integral to the care the Norfolk and Norwich University Hospital provides to its patients. EAUS is a complex environment, treating patients with a wide range of conditions. You would be working as part of the front of house team, taking calls, directing patients, using your IT knowledge and excellent decision making skills to help the clinical team deliver our hospital’s PRIDE values. EAUS is an exceptionally busy and fast paced environment at all times.

We recommend an informal visit to see our unit and discuss the role please contact us on the telephone number below to arrange.

To work with all members of the clinical team within the multidisciplinary framework. The Ward Clerical Officer is an essential part of the team, helping to streamline the work of the unit, support and help all members of the team to provide a quality service.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.

When completing the application form please, ensure that you explain in the supporting information section how you meet the Essential Criteria in the Job Specification.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Liaise with all Wards/Departments/Staff as and when required, arranging tests and transfers as required.
• Maintain admission and discharge records accurately so that they are up to date and correspond with PAS.
• Maintain patient’s records, filing all documents in the correct order, including all investigation reports.
• Assist in the recording of patient’s property and valuables whilst they are inpatients on the ward.
• To book in new patients to the ward.



Eligibility Criteria

All applicants must be:

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

• Good general standard of education
• 4 GCSE’s at Grade D/3 or above (or equivalent) subject to the job specification
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills

The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.


This advert closes on Wednesday 23 Oct 2024

1. To provide clerical support and assist the Ward Manager or their Deputy on the admission/transfer and discharge of patients. 2. To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient. 3. To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS. Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

1. To undertake all reception duties, as required, in a pleasant and courteous manner with patients, visitors and other hospital staff. 2. To liaise directly with Radiographers and other departmental team members, relaying information accurately and promptly. 3. To undertake and update Soliton, ICE and PAS training to enable the post holder to carry out their duties accurately and efficiently to ensure the efficient running of the department. 4. To be able to check ICE for electronic requests and deferred orders and register new patients on PAS in a timely manner to ensure the efficient running of the department. 5. To undertake PAS training to enable the checking, amending and registration of patient demographic details as necessary and the checking of patient activity within the hospital, including changes to clinic appointments. Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

1. Attend to all communications, for example, emails, faxes, investigation results on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultants/clinical teams attention. 2. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. 3. Assist patients and their carers by arranging translation/interpretation facilities. 4. Demonstrate and maintain knowledge and understanding of Trust RTT policy. 5. Update RTT in accordance with Trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. 6. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy. Please note that this advertised position, which is part of occupation code 4215 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Job responsibilities To provide secretarial/administration support and advice to the Commissioning and Performance team by: Acting as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate. Organising meetings for the department and attending when required to take notes Word processing documents, letters, emails, minutes and reports when required. Supporting managers with electronic diary management Organising events, booking rooms and venues Inputting into and monitoring action logs and risk registers Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate. Promote the image of the department, checking that notices and leaflets are up to date and well presented.