Total 10 Others level Administrative / Clerical job vacancies in NW6 4HS

Key Responsibilities To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GPs, nursing staff, surgical team and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic. To overcome barriers on a daily basis in supporting patients that might not easily understand due to cultural or language differences, physical or mental special needs, or due to age. To use tact and persuasion to negotiate a mutually convenient date for a patients procedure when the may be upset or angry. To communicate unpleasant news in a empathetic manner to patients, relative or carers over the telephone and provide reassurance at times of distress or when discussing issues of a sensitive nature. Accurate addition of patients to the waiting list ensuring any relevant notes recorded. To provide advice to patients with matters relating to their admission (pre and post operative guidance) and with regard to their position on the waiting list. Ensure a high standard of customer service is provided at all times to all service users in a helpful, courteous, empathetic, reassuring and diplomatic manner. To plan multiple theatre/procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet the patients 18 week, diagnostic, cancer and/or 28 day rescheduling targets. To attend weekly meetings with the Patient service manager to provide information for the control tower meetings and also to discuss any capacity issues/shortfalls and contribute to help identify a solution. Ensure that with effective planning and organisation the theatre/procedure lists are utilised to their maximum potential which requires taking in to account MSBOS guidelines, specific patient needs, cancelling/rescheduling patients, replacing short notice cancellations, organising specific clinical staff, arranging enhanced care beds and responsible for theatre list order taking into account all patient and theatre information. Responsible for communicating information and changes relating to elective admissions, theatre lists etc with regards intended procedures, specific kit requirements, specific anaesthetic input to relevant staff Trustwide. Ensuring where required appropriate funding is in place or authorised to allow the patient to proceed to admission taking into account out of area patients. Identify, attempt to resolve and pre-empt situations which may result in a breach of access targets. Regularly analyse waiting list information from Enterprise CaMIS and multiple Priority Treatment Lists (PTL) to ensure compliance with national waiting time standards and escalate in a timely manner any requirements for additional capacity to ensure patients are treated within Government waiting time standards. With knowledge and understanding of the 18 week RTT and compliant/non compliant pathways add patients to the waiting list ensuring correct linkage. Responsible for data quality when maintaining, inputting, extracting and producing information (including information to patients) in the Trusts multiple computer systems. To use speed and accuracy with clinical and non clinical information relating to patient care to ensure patient safety at all times. Computer systems used include Enterprise CaMIS, Open CaMIS, Microsoft applications, Shared drives, ICE, Theatre Man, File Tracker, HealthView, Medisoft, view and adhoc letters, Spine Portal, PTL and eWinDip. To handle sensitive and confidential information on a daily basis taking in to account data protection. Coordinate the admission for patients with complex social or medical requirements or those undergoing a planned sequence of care. To work under own initiative within approved policies, procedures, booking guidelines and escalation processes to make decisions to ensure efficient and patient centred service delivery. To ensure specialty policies are implemented within own work area and to contribute to suggested changes as required. To ensure additional resources are booked as required by the patient to ensure a safe admission and patient centred approach i.e. book transport to ensure arrival on time, to arrange interpretation services for consent purposes. Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager. To multi-task between activities with frequent interruptions and a need to leave one task immediately. Reprioritise your workload to resolve any unexpected issues. To understand, contribute, implement and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems. To frequently sit and concentrate in a restricted position for a substantial proportion of the working time due to continuous exposure to VDU equipment, inputting information via a keyboard and using a telephone headset. Whilst using multiple computer systems at the same time. Assist in the training and induction of new staff and provide continuous support with regards to the co-ordination of their workload. To work flexibly according to the needs of the service including covering for colleagues during periods of leave.

The post-holder will: under the supervison/direction of the Line Manager/Admin Supervisor, seeking support as and when necessary, provide a comprehensive, confidential, Secreterial/administrative service to clinical/support services, in an efficient and confidential manner. Provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times. Demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service. May work within clinical environments where conflict resolution may be required. Act as principal point of contact for users of the service eg,individuals from within/outside the Trust, service users and members of the public etc. Work flexibly to meet the needs of the service. Develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively. Work with sensitivity and have a good understanding of the service provision and issues experienced by its users. Prioritise own tasks, exercising a degree of independence, initiative and judgement. Assess situations, identify and resolve potential problems within own skill set. Refer and seek guidance on issues outside of postholders level of competency or authority to the Line Manager. Work within well-established departmental/Trust policies, procedures, protocols, guidelines and established service delivery plans at all times. Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties. Ensure the service experienced is positive and service user confidentiality is maintained at all times. Treat users of the service, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.

Key Responsibilities To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GPs, nursing staff, surgical team and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic. To overcome barriers on a daily basis in supporting patients that might not easily understand due to cultural or language differences, physical or mental special needs, or due to age. To use tact and persuasion to negotiate a mutually convenient date for a patients procedure when the may be upset or angry. To communicate unpleasant news in an empathetic manner to patients, relative or carers over the telephone and provide reassurance at times of distress or when discussing issues of a sensitive nature. Accurate addition of patients to the waiting list ensuring any relevant notes recorded. To provide advice to patients with matters relating to their admission (pre and post operative guidance) and with regard to their position on the waiting list Ensure a high standard of customer service is provided at all times to all service users in a helpful, courteous, empathetic, reassuring and diplomatic manner. To plan multiple procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet the patients 18 week, diagnostic, cancer and/or 28 day rescheduling targets. Ensure that with effective planning and organisation of procedure lists are utilised to their maximum potential which requires taking in to account BSG guidelines, specific patient needs, cancelling/rescheduling patients, replacing short notice cancellations, organising specific clinical staff, arranging enhanced care beds and responsible for theatre list order taking into account all patient and theatre information. Responsible for communicating information and changes relating to elective admissions, endoscopy lists etc with regards intended procedures, specific kit requirements, specific anaesthetic input to relevant staff Trustwide. Identify, attempt to resolve and pre-empt situations which may result in a breach of access targets. Regularly analyze waiting list information from Enterprise CaMIS and multiple Priority Treatment Lists (PTL) to ensure compliance with national waiting time standards and escalate in a timely manner any requirements for additional capacity to ensure patients are treated within Government waiting time standards. With knowledge and understanding of the 18 week RTT and compliant/non compliant pathways add patients to the waiting list ensuring correct linkage. Responsible for data quality when maintaining, inputting, extracting and producing information (including information to patients) in the Trusts multiple computer systems. To use speed and accuracy with clinical and non clinical information relating to patient care to ensure patient safety at all times. Computer systems used include Enterprise CaMIS, Open CaMIS, Microsoft applications, Shared drives, ICE, Theatre Man, File Tracker, HealthView, Medisoft, view and adhoc letters, Spine Portal, PTL and CITO. To handle sensitive and confidential information on a daily basis taking in to account data protection. Coordinate the admission for patients with complex social or medical requirements or those undergoing a planned sequence of care. To work under own initiative within approved policies, procedures, booking guidelines and escalation processes to make decisions to ensure efficient and patient centred service delivery. To ensure specialty policies are implemented within own work area and to contribute to suggested changes as required. To ensure additional resources are booked as required by the patient to ensure a safe admission and patient centred approach i.e. book transport to ensure arrival on time, to arrange interpretation services for consent purposes. Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager. To multi-task between activities with frequent interruptions and a need to leave one task immediately. Reprioritise your workload to resolve any unexpected issues. To understand, contribute, implement and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems. To frequently sit and concentrate in a restricted position for a substantial proportion of the working time due to continuous exposure to VDU equipment, inputting information via a keyboard and using a telephone headset. Whilst using multiple computer systems at the same time. Assist in the training and induction of new staff and provide continuous support with regards to the co-ordination of their workload. To work flexibly according to the needs of the service including covering for colleagues during periods of leave.

Key Responsibilities Undertake clerical, administrative and reception duties. Support the nursing team in the effective running of the department, providing a quality patient centred service Welcome patients and visitors to the ward area. Answer the telephone, transferring calls and recording and delivering messages accurately and to the appropriate personnel. Input patient activity on Patient Administration System (PAS), including booking elective admissions, admitting, discharging and ensuring that the PAS is kept updated. Complete records of nursing activity for coding purposes. Obtaining patients notes and preparing same for patients admission. Book ambulances, interpreters and other supportive services Arranging district nurse referrals, on request of unit staff. Liaise with support services. Liaise with Pharmacy staff regarding the ordering / delivery of discharge medications. Liaise with other wards / departments. Be responsible for the ordering and monitoring of clerical stores, and stock rotation. Assist with the general cleanliness / tidiness of the ward environment. Filing medical and other documents as necessary. Preparation of GP and District Nurse letters. Maintaining ward display of patient / visitor information leaflets and re-ordering as necessary. Take a proactive approach to health and safety, reporting any accidents or incidents, be they actual or potential, to the nurse in charge. Liaising with estates department and reporting any faults / repairs as necessary Maintain patient confidentiality at all times. Provide a general secretarial service for ward staff. Perform any other duties that fall within the range of clerical requirements of the ward in order to enable the provision of high quality care to service users.

The post holder provides a vital link between the Trust and the Hospital Social Work team and is expected to use both Kirklees Council and Trust IT systems. The post holder will regularly receive or be party to highly sensitive, confidential information including adult protection issues. The post holder provides an efficient and timely administrative service to the Hospital Social Work team including the effective day to day management for effective admissions and discharges.

To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GPs, nursing staff, surgical team and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic. To overcome barriers on a daily basis in supporting patients that might not easily understand due to cultural or language differences, physical or mental special needs, or due to age. To use tact and persuasion to negotiate a mutually convenient date for a patients procedure when the may be upset or angry. To communicate unpleasant news in a empathetic manner to patients, relative or carers over the telephone and provide reassurance at times of distress or when discussing issues of a sensitive nature. Accurate addition of patients to the waiting list ensuring any relevant notes recorded. To provide advice to patients with matters relating to their admission (pre and post operative guidance) and with regard to their position on the waiting list. Ensure a high standard of customer service is provided at all times to all service users in a helpful, courteous, empathetic, reassuring and diplomatic manner. To plan multiple theatre/procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet the patients 18 week, diagnostic, cancer and/or 28 day rescheduling targets. To attend weekly meetings with the Patient service manager to provide information for the control tower meetings and also to discuss any capacity issues/shortfalls and contribute to help identify a solution. Ensure that with effective planning and organisation the theatre/procedure lists are utilised to their maximum potential which requires taking in to account MSBOS guidelines, specific patient needs, cancelling/rescheduling patients, replacing short notice cancellations, organising specific clinical staff, arranging enhanced care beds and responsible for theatre list order taking into account all patient and theatre information. Responsible for communicating information and changes relating to elective admissions, theatre lists etc with regards intended procedures, specific kit requirements, specific anaesthetic input to relevant staff Trustwide. Ensuring where required appropriate funding is in place or authorised to allow the patient to proceed to admission taking into account out of area patients. Identify, attempt to resolve and pre-empt situations which may result in a breach of access targets. Regularly analyse waiting list information from Enterprise CaMIS and multiple Priority Treatment Lists (PTL) to ensure compliance with national waiting time standards and escalate in a timely manner any requirements for additional capacity to ensure patients are treated within Government waiting time standards. With knowledge and understanding of the 18 week RTT and compliant/non compliant pathways add patients to the waiting list ensuring correct linkage. Responsible for data quality when maintaining, inputting, extracting and producing information (including information to patients) in the Trusts multiple computer systems. To use speed and accuracy with clinical and non clinical information relating to patient care to ensure patient safety at all times. Computer systems used include Enterprise CaMIS, Open CaMIS, Microsoft applications, Shared drives, ICE, Theatre Man, File Tracker, HealthView, Medisoft, view and adhoc letters, Spine Portal, PTL and eWinDip. To handle sensitive and confidential information on a daily basis taking in to account data protection. Coordinate the admission for patients with complex social or medical requirements or those undergoing a planned sequence of care. To work under own initiative within approved policies, procedures, booking guidelines and escalation processes to make decisions to ensure efficient and patient centred service delivery. To ensure specialty policies are implemented within own work area and to contribute to suggested changes as required. To ensure additional resources are booked as required by the patient to ensure a safe admission and patient centred approach i.e. book transport to ensure arrival on time, to arrange interpretation services for consent purposes. Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager. To multi-task between activities with frequent interruptions and a need to leave one task immediately. Reprioritise your workload to resolve any unexpected issues. To understand, contribute, implement and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems. To frequently sit and concentrate in a restricted position for a substantial proportion of the working time due to continuous exposure to VDU equipment, inputting information via a keyboard and using a telephone headset. Whilst using multiple computer systems at the same time. Assist in the training and induction of new staff and provide continuous support with regards to the co-ordination of their workload. To work flexibly according to the needs of the service including covering for colleagues during periods of leave.

Key Responsibilities Responsibility for the digital asset database. The post holder will be required to provide regular and ad hoc reports on requests from these databases and also the Service Desk application. Provide comprehensive administrative support to the Digital Asset Manager/Team Leader/Team. Respond to users who have logged Service Desk calls; resolve issues in a timely manner, escalating to other teams where necessary, ensuring a high level of customer service at all times. Be responsible for the creation of system documentation, updating technical user guides in line with system or working practice changes and assist in the QA and version control processes. The post holder will possess a thorough knowledge of local Service Desk procedures and assist with quality assurance of Service Desk calls. Be able to work effectively as part of a team to ensure an efficient service is delivered. Assist the Digital Asset Team Leader/team with the co-ordination of end-user questionnaires, e.g., system needs, analysis and collate responses using an appropriate mechanism. Monitoring, checking and recording of incoming asset requisitions from Trust staff, use of NEP financial system to obtain approval and purchase order numbers for IT records and the receipt and recording of incoming IT assets where necessary. Arrange any installation/delivery requirements of goods ordered with the Digital Asset Team Leader. Ordering of equipment for Digital Department within the NEP system Issue IT/Telecoms equipment from stock and arrange monthly recharge with Finance Department Co-ordinating Trust PC replacement upgrade programme, liaising with Project Managers, departmental managers, end users and Assets Team to ensure rollout can be planned and carried out within an agreed timeframe keeping disruption of departments to a minimum and up to date records with relevant information. Communicate with all levels of staff across the organisation. Exchange and receive confidential and sensitive information in accordance with Trust policies and procedures. Work as an integral member of the Digital Asset Team and also the wider Digital Services teams. High level of computer usage, use of VDU more or less continuously. Ensure driver assessment is completed by new staff where required and that Driving licence information for staff required to drive departmental vehicle is kept up to date. Record and submit internal inductions for new members of Digital Asset Team. Run scheduled and ad hoc audit reports for Senior Management Team. Manages own workload and works independently and unsupervised but seeks advice from the Digital Asset Manager/Team Leader / Asset Team, and other Teams as required. Ability to work under pressure and meet conflicting deadlines and targets. Flexible, well organised and self-motivated Ability to deal with conflicting workloads. Maintain stock control and order supplies for the team. Receive and take messages both electronically and verbally. Provide telephone cover for the Digital Asset team and also other areas of IT Services as required. The post holder will be expected to work within the policies and procedures adopted by the Digital Services Department and will be expected to contribute to service improvement discussions. The post holders will be expected to have excellent organisational and time management skills, able to work accurately under pressure to meet deadlines and to prioritise workloads. The post holder will be expected to demonstrate a commitment to their own personal development. The post holder is required to have excellent communication skills, both written and verbal and will be expected to communicate with staff at all levels within the organisation. The post holder will also be required to take minutes/notes of meetings and convey any actions required. Take an active involvement in marketing the Digital Services Department.

Key Responsibilities To work as part of a multi-skilled, multi-disciplinary team providing a range of administration and clerical services. Provide an efficient customer service, dealing with enquiries from Patients, and their families, Medical Staff, and all members of the wider Multi-Disciplinary team Effectively utilise the Trusts information systems. Ensure that patient information is transferred efficiently on the administration/IT systems in use at the Trust. Ensuring that members of the MDT can access the appropriate information regarding patients on the unit. Ensuring that appropriate documentation is prepared and ready for use when patients arrive on the unit. Be aware of Performance Targets relevant to the Service Area. Undertake appropriate problem solving within areas of responsibility. Ensure that all clinical support staff aware of any changes within the Trusts information systems as and when required. Act as Super user for the Trusts information systems. Arrange any follow-up appointments required with the Consultant on Discharge. Arranging appropriate transportation of patients for attendance at relevant department. Make appointments on the Trusts information systems as per standard operating procedures. Maintain departmental filing systems. Take appropriate action on receipt of test results / correspondence. Escalate to line manager capacity requirements in a timely manner. Ensure that confidential information is protected on the unit and only appropriate staff can access. Ensure that sufficient supplies of necessary documentation are available on the unit.

First point of contact to Trust Directors and Management to ensure that all issues are directed to the appropriate area/person. This is determined through analysis of options available. To remain calm and deal with situations in an efficient and sensitive manner. Provide a full range of Personal Assistant duties, including diary management, the taking of dictation, typing of correspondence and preparation and distribution of reports and other documents. To produce accurate work to a high level of presentation. Handle sensitive queries in writing, by telephone or in person from colleagues, patients, other health authorities and other health related organisations in an effective, sensitive manner as a representative of the Trust, to reflect a positive corporate image. To be aware of corporate sensitivities and reflect and interpret these accordingly wherever appropriate. Ability to deal with a number of tasks at the same time often with conflicting short timescales. Manage the post in a proactive and effective manner. Investigate issues on behalf of the Director and prepare responses for approval. Forward mail to the appropriate departments to handle. Ensure that replies to correspondence are actioned within the correct timescales. Proactively obtain information which may be required by the Director or Management. Carry out research on behalf of the Director or Management through use of the internet and other media in respect of varying issues. Use own initiative to determine what help can be provided to the Director or Management to support and assist, and act accordingly. Ensure that the Director or Manager is aware of deadlines. Prepare presentations using various media including MS Office. Manage the diary in a constructive and supportive way and prepare appointment schedules. Re-schedule appointments in response to changing demands. Arrange conferences and time outs which may include production of draft agendas, arranging speakers and equipment. Arrange meetings in a timely manner, which on occasions may be complex, requiring manipulation of diaries and re-arranging of existing diary appointments. Implement systems and processes to improve the effectiveness and working practices of the office. Coordinate and organise agendas and papers for meetings and distribute appropriately in a timely manner. Attend ad-hoc, recurrent and occasional meetings to take minutes at times this will be in excess of two hours duration requiring extended concentration. Transcribe notes of meetings into minutes to ensure an effective and efficient turn around requiring extended periods of typing to ensure accuracy and completeness of minutes. Ensure that the bring-forward and pending systems are accurate to ensure that the Director or Manager is properly prepared for forthcoming meetings, including the preparation of briefing notes on potential problems or difficulties likely to arise. Maintain appropriate filing systems to support effective running of the office and confidentiality of patients and staff. Use the information technology available to communicate effectively within the organisation and to deliver a high standard of performance within the role. Link with other appropriate personnel within the Trust in delivering reports and project work. Manage and complete paperwork effectively and efficiently on the Director or Managers behalf Any other duties deemed reasonable for this role

**Personal Assistant required located near Swiss Cottage area in NW London (NW6)**

**5 hours per week on Friday nights and at weekends morning and evening.**

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**Friday PM: 1hr**

**Saturday: 1 hr AM & 1 hr PM**

**Sunday: 1 hour AM & 1 hour PM**

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**The role supports an older person with their morning and evening routine, and involves personal care and meal preparation.**

**Help in shower, getting dressed**

**Experience supporting older people and good cooking skills very desirable.**

**The candidate is vegetarian and will inform of meal ideas accordingly **

**Male / Female considered**

**£12.58 per hour GROSS. (PAYE only)**