Total 16 job vacancies by UHCW NHS Trust

To support the Cardiology Admin Team and Consultants

Provide effective and efficient administrative support to the department and support the Band 5 Admin Manager.

Expected to use own initiative and able to work unsupervised and take responsibility for themselves and the quality of their work and the service they provide to patients.

Must be able to plan and manage a range of duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.

Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
1. Act as first point of contact in scheduling outpatient waiting list and ensuring that clinics are utilised appropriately and waiting lists are managed effectively.
2. Liaise with clinician’s to ensure all Clinics are utilisated and appropriate staffing is in place.
3. To provide cross-cover on a reciprocal basis in the absence of colleagues, providing day to day supervision and ongoing training and development for junior colleagues.
4. Monitor and validate waiting lists

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Responsible for booking appointments Input E-Referrals and ASI’s are managed appropriately
• Admit and Discharge clinics
• Provide administrative support as required, eg typing, data inputting, filing, scanning/copying in line with Trust Policies and Procedures.
• Answer/deal with complex face-to-face/ telephone and email enquiries from patients and other service users.
• Support with ongoing training programs.
• Deal with incoming and outgoing post

For further details of the role please see the attached job description


This advert closes on Monday 4 Nov 2024

To provide a comprehensive and confidential administration support to the Vascular Surgery team. As required, to act as a source of advice and guidance regarding the speciality. You will need to have excellent secretarial skills and be able to organise busy schedules and diaries. Accuracy and attention to detail with the ability to remain calm under pressure is essential.

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Closing date: please note that this vacancy will close once sufficient applications have been received.

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The day to day duties will include handling telephone calls, emails, dealing with patient queries with tact and sensitivity, updating patient records, dealing with confidential information, typing letters and filing. Will support the Vascular Nurse Specialists and Band 4 Secretaries.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Main duties include providing a comprehensive admin service to the Vascular Surgery team. The service requirements include ensuring that all of the relevant appointments are booked following Trust policy. Relevant paperwork is correct and up to date, E-referrals, outpatient waiting list, typing, diary management, clinic management and dealing with patient queries.

1. To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.

This will require:

Effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the Group Manager-manipulation and distribution of appropriate correspondence.

2. To assist with the implementation and maintenance of an efficient office management system/procedures to enable the Group to optimise its patient care services.

This will require:

Effective time management; arranging and preparation of correspondence and reports; establishing and maintaining efficient manual and electronic correspondence and documentation management systems.

3. To support Team members.

This will require:

Undertaking appropriate staff training and development as required; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. To undertake any other reasonable duties as requested.

Please see attached job description for further information.


This advert closes on Monday 28 Oct 2024

An extremely exciting opportunity has arisen for an Admin support to support the new and transformational One Coventry Integrated Team (OCIT) service. The trust along with Coventry City Council and Coventry and Warwickshire Partnership Trust have designed and developed 3 Local Integrated Teams (LITs) across the city of Coventry which are supported by mutli-professional teams offering a holistic and integrated approach to urgent community needs for the residents of Coventry.

Local integrated care is one of the Trust’s fundamental purposes, as set out in our refreshed strategy for 2022-2030; ‘More than a hospital’. The Trust has an ambition to deliver improvements in the health and wellbeing of our local populations through collaboration with partners across the health and social care system. The Patient Flow Coordinator role is key to the successful delivery of this exciting and transformational service aimed to improve the health and wellbeing of the Coventry population.

The Admin support will work autonomously within the LIT demonstrating effective time management, organising a varied caseload whilst supporting the LITs with the booking of appointments and supporting in MDT's. The successful candidate will have effective communication skills, a high level of administrative skills, an eye for detail and be able to multitask.
• Provide an administrative service across all services in the building including word-processing, drafting, producing and proof reading for example meeting notes, reports, letters and business documents from either audio, digital dictation or copy sources.
• Be responsible for booking all appointments for the clinicians.
• Attend MDT's and update trackers.
• Undertake general office duties as required including filing, photocopying, collating, and distributing information, receipt, and distribution of incoming and outgoing mail.
• Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff.
• Maintain spread sheets and databases including the production of regular information reports.
• Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription, and circulation as appropriate.
• Use own initiative to meet tight deadlines.
• Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Work effectively as a team member.
• Provide an administrative service across all services in the building including word-processing, drafting, producing and proof reading for example meeting notes, reports, letters and business documents from either audio, digital dictation or copy sources.
• Undertake general office duties as required including filing, photocopying, collating, and distributing information, receipt, and distribution of incoming and outgoing mail.
• Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff.
• Maintain spread sheets and databases including the production of regular information reports.
• Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription, and circulation as appropriate.
• Procurement - order stationery, clinical supplies, and equipment stock
• Use own initiative to meet tight deadlines.
• Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements.
• Support in attending MDTs and update trackers.
• Be responsible for booking all appointments for clinicans.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

For further details please see the attached job description.


This advert closes on Friday 18 Oct 2024

Band 2 Admin Support - Support Services for Adult Physical Health

Full Time 37.5hrs

Tile Hill Health Centre

If you enjoy helping people in a reception/ office-based environment, this could be the role for you. Candidates will need to be organised, able to solve problems and work to deadlines, whilst maintaining accuracy and attention to detail.

Excellent communication skills and a friendly approachable nature are essential for this role as you will be the first point of contact for our visitors/patients either face to face or on the telephone.

The role is varied, requiring a person with good organisational skills and ability to work under pressure while providing a positive, responsive, and professional service on behalf of the team.

The main duties of the role will include –
• To provide efficient admin & clerical support to Adult Physical Health Services.
• To greet patients at reception
• Deal with telephone and face to face enquiries from patients, relatives, and service users.
• Input data into administration systems, so excellent keyboard skills are essential.

This role is for 37.5Hous per week, working Monday to Friday 08.30 - 17.00. The post holder will need to be flexible as they may be required to undertake cross site working to cover annual leave/sickness to meet the needs of the service.

Please see attached Job description and person specification for full details of roles and responsibilities.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

For more information on this role please see attached Job description and person specification. This will give you a better overview of the job role and requirements.

If you have any questions, please contact Katie Forbes - Katie.forbes@uhcw.nhs.uk

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.


This advert closes on Sunday 8 Sep 2024

To provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

1.To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.

2.To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly fashion and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary.

This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate correspondence.

3.To ensure the effective organisation of all patients under the care of the psychologists and his/her team in accordance with Local and National policy and targets.

This will require effective collaboration with: the Booking Centre and Patient Access Team to ensure the waiting list is up-to-date and accurate at all times, Outpatient Access Team and Group Managers to monitor the utilisation and effectiveness of outpatient clinics, ensuring that established Patient Access Policy and procedures are adhered to; Theatre, Diagnostic and Ward teams to ensure that the elective care pathway of all patients is seamless and sensitive to their needs.



University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

• To maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services. This will require: effective management of the clinician's time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel, arranging meetings/events, composing and transcribing minutes proactively ensuring action points are raised and completed, preparation of correspondence and reports; effective management of the clinician's office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required and tracking patients through their pathway from initial referral to discharge
• To support team members. This will require: demonstrating and explaining Departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required
• Provide oversight to the Support Secretaries for associated administrative activities, such as patient bookings, appropriate documentation and typing, with local training
• Use of hospital systems, i
• Liaise with patients over the phone for clinics, theatre bookings and general queries, providing feedback to Clinician's and Administration Manager team for any urgent matters. Ensuring clear lines communication and correspondence in line with Trust policies and procedures
• Responding to patient complaints and providing follow-up actions for any outcomes required to the PALS team and senior management

For further details of the role please see the attached job description.


This advert closes on Sunday 8 Sep 2024

An exciting opportunity has arisen for an enthusiastic, reliable and highly motivated individual to join our dedicated team at University Hospitals Coventry & Warwickshire, as a band 3 Admin Officer.

You will be part of a large clinical team providinga specialised, comprehensive and patient-centred clinical administration and secretarial service to the Nuclear Medicine team in accordance with department and Trust guidelines, policies or procedures. To act as a source of advice and guidance regarding the specialist work undertaken in the department.

It is essential the successful candidate enjoys working with people and has a genuine interest in patient care. You must have excellent communication and organisational skills, work well as part of a team, but also have the ability to use your initiative and work individually.



To provide a specialised, comprehensive and patient-centred clinical administration and secretarial service to Scientific/Medical Consultants and the Nuclear Medicine team in accordance with department and Trust guidelines, policies or procedures. To act as a source of advice and guidance regarding the specialist work undertaken in the department.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
1. To ensure all clinical enquiries, from whatever source are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and all appropriate records are maintained.
1. To ensure the effective organisation of all patient episodes under the care of the Nuclear Medicine & Vascular Ultrasound team in accordance with local/national policy and targets.
1. Action incoming and outgoing mail, E-mails or phone calls; prioritising and liaising with others appropriately.
1. Communicate with service users on behalf of the clinical teams including instructions relating to pre-test preparation/checks, test details and medication.
1. Welcome, receive and greet all patients and visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
1. To follow and maintain an efficient office management system / procedures to

enable the medical and scientific consultants and their team to optimise patient care.
1. To provide cross-cover on a reciprocal basis in the absence of colleagues, providing an efficient functioning of the admin office.




This advert closes on Sunday 1 Sep 2024

To provide comprehensive and confidential administration and secretarial support to meet the progressive service needs of the Speciality in accordance with Departmental, Trust and National standards, policies and procedures.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
1. Requirement for potential working over multiple sites, in the hospital setting, as well as out in the community
2. To ensure all routine and/or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring as appropriate and a proper record is maintained
3. To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets
4. To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets
5. To undertake general office duties such as; faxing, typing, photocopying and uploading/downloading information to/from external agencies efficiently and effectively. To review stationary levels and inform appropriate person when necessary.
6. Provide appropriate cover in the absence of other members of the team.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. Requirement for potential working over multiple sites, in the hospital setting, as well as out in the community.

2. To book appointments appropriately, escalating issues as they arise.

3. Receptionist duties, acting as the first point of contact, booking patients into clinic, dealing with routine enquiries, taking action as necessary liaising with others as appropriate.

4. To ensure all routine and/or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring as appropriate and a proper record is maintained.

5. To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets.

6. To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets.

7. To undertake general office duties such as; faxing, typing, photocopying and uploading/downloading information to/from external agencies efficiently and effectively. To review stationary levels and inform appropriate person when necessary.

8. To maintain efficient office management system/procedures to enable the department/clinical team to optimise their customer/patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly

9. Support new team members by demonstrating and explaining routine dept practices and procedures, undertaking appropriate training and development with new and existing staff ensuring standards of practice are maintained at all times.

10. Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include EPR, CRRS, CRIS, Ultra, Respond, IMPAC etc.

11. To receive all incoming post, sorting and distributing it throughout the department

12. Provide appropriate cover in the absence of other members of the team.

For further details of the role please see the attached job description.


This advert closes on Monday 12 Aug 2024

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


An exciting opportunity has arisen for an enthusiastic individual with excellent administrative and communication skills to apply for the position of Administration Specialist for the Integrated Discharge team at University Hospitals Coventry & Warwickshire (UHCW) NHS Trust.

The post-holder will work closely with the clinical staff within the Integrated Discharge team, supervise junior staff and provide key support to the service manager organising meetings, managing the diary and producing key reports for the service alongside day-to-day data collection.

Excellent communication, organisation and administration skills are essential to ensure the effective and efficient management of patient information related to discharge pathways. This role within the Integrated Discharge Team is pivotal to supporting hospital flow in an extremely busy environment, ensuring electronic systems are accurately updated, ordering equipment and liaising with out of area organisations for up to date discharge plans.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The post holder will work closely with community organisations and oversee the progress chase data base. The post holder will act as a key point of contact for community partners, ward staff and patients families, sign posting and answering queries related to referrals and discharge plans.

Knowledge and experience of the NHS is desirable but not essential. The post holder will have access to on the job training.

The post will involve effective time management, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel; arranging meetings/events; composing and transcribing minutes proactively ensuring action points are raised and completed; preparation of correspondence and reports; effective management of the office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels and assessment/referral paperwork is maintained, processing orders as required.

The post holder will be required to undertake project work as directed, including obtaining information from the Internet, collation and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensure all relevant data is collected and input accurately in line with Trust guidelines. Share ideas for potential service improvement.

Please be advised that interviews are proposed for 09th August 2024

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.



1. To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.

This will include liaising and effectively communicating at all levels using written, oral and electronic methods. Using tact and sensitivity to deal with difficult issues.

2. To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.

This will require effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription; manipulation and distribution of appropriate correspondence.

3. To ensure the effective organisation of all patients referred to CWPT, ICB, Social Care, AMHAT and IDT sending copies of referrals to the external organisations abiding by their processes and policies.

This will require effective collaboration with external agencies, logging all referrals, informing referrers of any rejected referrals and ensuring progress chase is updated and accurate abiding by data protection laws.

4.The post holder will demonstrate and explain Departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times. Provide cross-cover on a reciprocal basis in the absence of colleagues and have supervisory responsibility for Band 2/3 admin team members with the support of the Integrated Discharge Team Leaders.



For further details of the role please see the attached job description.


This advert closes on Tuesday 30 Jul 2024

As a Medical Secretary in Diabetes & Endocrinology you will provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Diabetes & Endocrinology Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism.

An ideal candidate for this position should have excellent customer service, effective and timely resolution of queries received and
ability to support the Trust in providing quality care to its patients.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

1. To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.

2. To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly manner and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate correspondence.

3. To ensure the effective organisation of all patients under the care of the consultant and their team in accordance with Local and National policy and targets. This will require effective collaboration with: the Booking Centre and Patient Access team to ensure the waiting list is up-to-date and accurate at all times; Outpatient Access team and General Managers to monitor the utilisation and effectiveness of outpatient clinics, ensuring that established Patient Access Policy and procedures are adhered to; Theatre, Diagnostic and Ward teams to ensure that the elective care pathway for all patients is seamless and sensitive to their needs.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. To implement and maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services.

This will require:
• effective management of the consultant’s time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel;
• arranging meetings/events; composing and transcribing minutes proactively ensuring action
• points are raised and completed, preparation of correspondence, audio typing, general typing and reports;
• effective management of the consultant’s office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems;
• ensuring office equipment and stationery levels are maintained, processing orders as required.

2. To continually contribute to patient and business improvement Agendas.

This will require:
• undertaking any project work as directed, including obtaining information;
• from the Internet, collation and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include PMS (iPm from June 2007), CRRS and other systems as required. Share ideas for potential service improvement.

3. To support team members.

This will require:
• demonstrating and explaining Departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times;
• providing crosscover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.



For further details of the job role please see attached job description.


This advert closes on Thursday 25 Jul 2024

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


Administrative Team Leader (Band 4) - Pharmacy Homecare and High Cost Drugs

The Pharmacy department at UHCW NHS Trust is looking for an experienced, dynamic, enthusiastic, highly motivated, Administration Team Leader to join our busy Pharmacy Homecare and High Cost Drugs Team.

The Pharmacy Homecare and High Cost Drugs Administration Team leader leads and manages the pharmacy homecare and high cost drugs administration team and supports the Lead Pharmacist and Lead Technician for High Cost Drugs and Homecare to ensure that a comprehensive administrative service is provided.

The administration team plays a key role in liaising with patients, healthcare professionals, homecare service providers and other trust departments to provide high quality care and service to all patients.

**Interviews for this post are due to take place 12th August 2024**



Candidates must have excellent organisational, communication and interpersonal skills, experience of minute taking and agenda management, good working knowledge of Microsoft Office applications and work well under pressure.

Candidates must have the appropriate administrative experience to work closely with the existing team structure and offer the skills to support the further development of the service. They will be innovative with their vision in developing their team. They will also work efficiently by empowering staff and showing good leadership and coaching skills.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Communication

1.Excellent interpersonal skills and able to communicate a range of complex or sensitive information effectively with staff, service users and stakeholders for example enquiries, via virtual calls, telephone or email.

2.Be sympathetic and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g. during times of conflict and aggressive or demanding behaviour.

3.Provide effective problem solving face to face, via virtual calls and telephone.

4. Attend HC safety huddles / departmental meetings and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.

5.Communicate work procedures, motivating departmental staff to achieve objectives.


Analytical and Judgemental Skills / Freedom to Act

1. Be able to develop, implement and review working practices. Review, analyse and initiate changes to current systems and procedures to improve service delivery.

2.Work unsupervised on a daily basis, liaise regularly with team members and feeding back to the Senior technician – Homecare and High Cost Drugs

3. Ability to recognise situations that should be referred onto the Senior Technician – HC and HCD or appropriate member of the HCD/HC Team and take prompt and appropriate action.

4.Ability to investigate a variety of issues and propose appropriate solutions following Trust Guidance.

5.Deal with complex enquiries, practicing confidentiality at all times.

6.Identify and promote best practice and innovation to improve efficiency and productivity



For further details please see job description attached.


This advert closes on Wednesday 24 Jul 2024

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


Responsible for managing and coordinating the invoicing and administrative staff functions to provide a comprehensive, effective and efficient administrative and clerical service (A&C).

Liaising and working closely with the Procurement Manager and other team members to ensure queries are dealt in a timely manner and all administrative duties are kept up to date.

Expected to work autonomously, using own initiative and able to work unsupervised when undertaking specific work identified. Must be able to plan and manage a range of duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.



**Interviews for this post are due to take place 11th and 12th July 2024***
• Excellent interpersonal skills and able to communicate with staff, service users and responding to enquiries via telephone or email.
• Provide effective problem solving, potentially working with the Trust finance team.
• Attend procurement huddles / departmental meetings and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.
• Communicate work procedures, motivating departmental staff to achieve objectives.
• Plan, prioritise and schedule own and other staff workload on a daily basis to meet the needs of the service and achieve set timescales.
• Support creation and implementation of Standard Operating Procedures (SOPs) as and when agreed with the Pharmacy Procurement Manager.
• Work collaboratively as part of an integrated team.
• Provide appropriate assistance to Pharmacy Procurement Manager or other team members.
• Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
1. Responsible for the effective and efficient delivery of a comprehensive administrative support service.
2. Responsible for the supervision of Band 2 and Admin Apprentice Support staff.
3. Establish and maintain agreed systems for effective record keeping including collation and submission of timely statistics.
4. Provide flexible administrative and clerical cover as required across the department.

For further details please see the attached job description.


This advert closes on Wednesday 26 Jun 2024

An exciting opportunity has arisen for a dedicated experienced Medical Secretaries to join the Department of Neurosciences (Neurology) Hospital and the University Hospital Coventry & Warwickshire NHS Trust.

The successful candidates will work closely with Consultants and clinical teams to provide a safe and effective management of referrals, clinical correspondence, outpatient clinics and all associated medical secretarial duties and acting as a first point of contact for consultants and colleagues alike.

Ideally the candidate should have strong secretarial skills and be proficient in the use of Microsoft Word, Excel, Outlook, Diary Management with good organisational skills and have excellent typing skills.

Please be advised that this job advert will close as soon as sufficient applications have been received.Please apply for this job as soon as you can, if interested.
• To provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures.
• To implement and maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services. This will require: effective management of the consultant’s time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel; arranging meetings/events; composing and transcribing minutes proactively ensuring action points are raised and completed, preparation of correspondence and reports; effective management of the consultant’s office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required.
• To continually contribute to patient and business improvement Agendas. This will require: undertaking any project work as directed, including obtaining information from the Internet, collation and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
• To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly fashion and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate correspondence.
• To ensure the effective organisation of all patients under the care of the consultant and his/her team in accordance with Local and National policy and targets. This will require effective collaboration with: the Booking Centre and Patient Access team to ensure the waiting list is up-to-date and accurate at all times; Outpatient Access team and General Managers to monitor the utilisation and effectiveness of outpatient clinics, ensuring that established Patient Access Policy and procedures are adhered to; Theatre, Diagnostic and Ward teams to ensure that the elective care pathway for all patients is seamless and sensitive to their needs.

For further details please see attached job description.


This advert closes on Thursday 27 Jun 2024

We are looking to recruit a full time receptionist to join our reception team within the Radiology Department.

The role will encompass dealing with patients, clinical and non-clinical staff by face to face and telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met.

As part of the team you will be registering patients onto the departments RIS system whereby accuracy is essential.

Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on 'in house' systems.

37.5 hours per week, Monday - Friday between the hours of 8am - 5pm. Cover at Rugby St Cross maybe required in this role.

*** Please be advised that interviews are proposed for 03 July 2024 ***

Please be advised that this job advert will close as soon as sufficient applications have been received.

Act as the first point of contact for patients and visitors dealing with routine enquiries and act as necessary liaising with others as appropriate.

Booking in patients for their appointments.

Processing of referrals in line with Departmental guidelines.

Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.

Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include IPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.

Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archive.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.



Communicate with staff, patients and/or external organisations using appropriate methods.

Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.

Prioritise daily tasks to achieve timescales set.

Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.

Provide appropriate cover in the absence of other members of the team.

Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.

Assist with training new team members in Trust operational systems and department procedures.

For further details of the job role please see attached job description.


This advert closes on Tuesday 18 Jun 2024

An opportunity has arisen within the Ophthalmology team as a Admin Assistant.

To provide confidential administrative and clerical activities in order to meet the needs of the Ophthalmology Department in accordance with Departmental, Trust and National standards.



Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.


1. To book appointments appropriately, escalating issues as they arise
2. Act as the point of contact for dealing with routine enquiries, taking action as necessary liaising with others as appropriate
3. Communicate with staff, patients and/or external organisations using appropriate methods
4. Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived
5. Maintain an efficient and comprehensive administrative service, including typing, photocopying, providing support to the departments and other team members as requested.



***Interviews for this post are due to take place on 15th May 2024***

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
1. Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. This will include iPM and CRRS
2. Provide appropriate cover in the absence of other members of the team
3. Continually contribute to patient and business improvement Agendas
4. Share ideas for potential service improvemen

For further details of the role please see the attached job description.


This advert closes on Tuesday 30 Apr 2024

Previous applicants need not apply.

To provide comprehensive and confidential administration and secretarial support to meet the progressive service needs of the Speciality in accordance with Departmental, Trust and National standards, policies and procedures.

We encourage career progression within the department, once suitable position arise.

*Please be advised that interviews for this role are due to take place 10th January 2024
1. To ensure all routine and/or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring as appropriate and a proper record is maintained
2. To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets
3. To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets.
4. To undertake general office duties such as;, typing, photocopying and uploading/downloading information to/from external agencies efficiently and effectively. Sorting and booking internal/external referrals. E-referral /outpatients appointments to book. Supporting senior admin staff with patient admission letters. Printing and posting clinical letters. To review stationary levels and inform appropriate person when necessary.

****

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
1. To maintain efficient office management system/procedures to enable the department/clinical team to optimise their customer/patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly
2. Support new team members by demonstrating and explaining routine dept practices and procedures, undertaking appropriate training and development with new and existing staff ensuring standards of practice are maintained at all times
3. Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include PMS (iPm from June 2007), CRRS, Opera, CRIS, Ultra, Respond, IMPAC. MModal e
4. To receive all incoming post, sorting and distributing it throughout the department
5. Provide appropriate cover in the absence of other members of the team

For further details of the role please see the attached job description.


This advert closes on Tuesday 2 Jan 2024