Total 12 job vacancies by Oxford University Hospitals NHS Foundation Trust

EXPANSION TO MANAGEMENT TEAM

Previous applicants need not apply

We have an exciting opportunity for a committed individual looking to further their NHS career.

We are looking for an organised individual with excellent communication skills, to join our fast-paced, administration team. The successful candidate will have an energetic approach to the workplace. They will ideally have experience of supervising non clinical staff, co-ordinating an admin team, and will work in close partnership with their clinical colleagues.

For more information or to arrange an informal visit please contact April Husband at april.husband@ouh.nhs.uk

With other senior staff, effectively manage and take an active role in the continual development of the administration support within the Oxford Centre for Diabetes, Endocrinology and Metabolism ensuring that appropriate and full administrative support is provided and full utilisation of staff at all times across the service.

The post holder is responsible for effectively managing the smooth operation of the administration support service and ensuring that outpatient referral targets waiting times and Trust and local targets are met in line with protocols and procedures are met at the Churchill Hospital in a consistent and timely manner. The post holder will ensure that the processes in place fully to support modernisation initiatives such as digitalisation of the service. As such the team will liaise closely with Health Care professionals, managers, secretaries and pathway administrators both within and outside the organisation as well as patients and relatives.

The post holder will be responsible for the supervision, training and development of staff in the OCDEM secretarial team within the framework of their individual Personal Development Plans (PDP).

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Staff Management:
• To be responsible for the line management of the OCDEM Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities.
• To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.
• To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDP’s, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised.
• To allocate work for staff and to complete monthly sickness/salary return.
• To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly.
• To manage recruitment, selection and training of all new staff within the team.
• To coordinate induction meetings for all new ODCEM secretariat staff and admin team and act as contact for all induction queries.






• To take an active role in the training and development of other A&C staff within the wider A&C teams.
• To be responsible for the introduction and putting into practice of new or revised leave policies/procedures.
• Responsible for the regular audit of sick leave for the OCDEM secretariat and admin team.
• To organise and conduct annual appraisals for the OCDEM secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises.
• To compose and maintain personal files for the OCDEM secretariat and admin team and maintain as confidential.
• To monitor and maintain standards of performance of staff, using the Trust’s counselling and disciplinary procedures where appropriate.
• To implement performance and management policy in relation to staff disciplinary management.
• To be an EPR super user and be actively involved within the training of EPR within the Department.
• Attend daily huddle and monthly A&C, Governance and Business meetings.





ADMINISTRATION SYSTEMS
• Use of EPR, Health Roster, First Care and NEP Fusion.
• To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above.





GENERIC RESPONSIBILITIES:
• To act as the first point of contact for written and telephone enquiries on OCDEM matters for patients, their relatives, the call centre, outpatient’s, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved.
• Development and implementation of new or revised administration policy and procedures.
• Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents.
• To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability.
• To use knowledge and experience to offer help and advice when requested.
• To act as role model.
• To carry out surveys/audits as requested.
• To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software.
• To manage the information flows between the OCDEM Secretariat and the Waiting List office.
• To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature.
• Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures.
• Must exercise judgement to analyse and resolve problems.
• The post holder is required to work unsupervised and is expected to plan and organise his/her own time.
• Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems.
• Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives.
• Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies.
• Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc.
• Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients.
• Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes.
• Attend weekly Clinical Unit Meetings.
• Attend weekly meetings with Patient Access Manager
• Attend monthly A&C meetings

This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment.

An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.


This advert closes on Sunday 17 Nov 2024

Proud member of the Disability Confident employer scheme

EXPANSION TO MANAGEMENT TEAM

Previous applicants need not apply

We have an exciting opportunity for a committed individual looking to further their NHS career.

We are looking for an organised individual with excellent communication skills, to join our fast-paced, administration team. The successful candidate will have an energetic approach to the workplace. They will ideally have experience of supervising non clinical staff, co-ordinating an admin team, and will work in close partnership with their clinical colleagues.

For more information or to arrange an informal visit please contact Philippa Mummery on 07974152554.

With other senior staff, effectively manage and take an active role in the continual development of the administration support within the Clinical Genetics department ensuring that appropriate and full administrative support is provided and full utilisation of staff at all times across the service.

The post holder is responsible for effectively managing the smooth operation of the administration support service and ensuring that outpatient referral targets waiting times and Trust and local targets are met in line with protocols and procedures are met at the Nuffield Orthopaedic Hospital in a consistent and timely manner. The post holder will ensure that the processes in place fully to support modernisation initiatives such as digitalisation of the service. As such the team will liaise closely with Health Care professionals, managers, secretaries and pathway administrators both within and outside the organisation as well as patients and relatives.

The post holder will be responsible for the supervision, training and development of staff in the Clinical Genetics secretarial team within the framework of their individual Personal Development Plans (PDP).

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Staff Management:
• To be responsible for the line management of the Clinical Genetics Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities.
• To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.
• To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDP’s, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised.
• To allocate work for staff and to complete monthly sickness/salary return.
• To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly.
• To manage recruitment, selection and training of all new staff within the team.
• To coordinate induction meetings for all new Clinical Genetics secretariat staff and admin team and act as contact for all induction queries.






• To take an active role in the training and development of other A&C staff within the wider A&C teams.
• To be responsible for the introduction and putting into practice of new or revised leave policies/procedures.
• Responsible for the regular audit of sick leave for the Clinical Genetics secretariat and admin team.
• To organise and conduct annual appraisals for the Clinical Genetics secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises.
• To compose and maintain personal files for the Clinical Genetics secretariat and admin team and maintain as confidential.
• To monitor and maintain standards of performance of staff, using the Trust’s counselling and disciplinary procedures where appropriate.
• To implement performance and management policy in relation to staff disciplinary management.
• To be an EPR super user and be actively involved within the training of EPR within the Department.
• Attend daily huddle and monthly A&C, Governance and Business meetings.





ADMINISTRATION SYSTEMS
• Use of EPR, Health Roster, First Care and NEP Fusion.
• To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above.





GENERIC RESPONSIBILITIES:
• To act as the first point of contact for written and telephone enquiries on Clinical Genetics admin matters for patients, their relatives, the call centre, outpatient’s, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved.
• Development and implementation of new or revised administration policy and procedures.
• Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents.
• To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability.
• To use knowledge and experience to offer help and advice when requested.
• To act as role model.
• To carry out surveys/audits as requested.
• To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software.
• To manage the information flows between the Clinical Genetics Secretariat and the Waiting List office.
• To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature.
• Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures.
• Must exercise judgement to analyse and resolve problems.
• The post holder is required to work unsupervised and is expected to plan and organise his/her own time.
• Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems.
• Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives.
• Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies.
• Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc.
• Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients.
• Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes.
• Attend weekly Clinical Unit Meetings.
• Attend weekly meetings with Patient Access Manager
• Attend monthly A&C meetings

This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment.

An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.


This advert closes on Sunday 17 Nov 2024

Proud member of the Disability Confident employer scheme

Provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.

An exciting opportunity has arisen for an enthusiastic and motivated individual to become part of a friendly team of ward clerks based within the Surgical Emergency Unit(SEU). The successful applicant will be asked to work within SEU F-side, where they will be required to work weekday shifts as part of the administration team to ensure the smooth running of SEU.

The post holder will provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital, be able to accurately record and input data into the Trust's EPR system in a timely manner and file departmental records containing sensitive patient information while maintaining patient confidentiality at all times.

You should enjoy communicating with a wide range of people, be highly organised and have a flexible approach to work. Attention to detail and good keyboarding skills are essential.

As a new member of the team, we offer a supernumerary period of training to help you settle in. We are committed to staff development and we will help you develop your skills for the role, as required.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.

Main responsibilities
• To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner
• To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
• Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed
• To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team
• Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU F-side nurses station or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit.
• To accurately record and input information into the Trust’s EPR system in a timely manner
• To complete the admissions process within SEU F-side, printing labels and wristbands for all patients
• Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines
• To ensure the tracking and requesting of medical notes for SEU patients
• File departmental records and organise the culling of filed notes in accordance with Trust guidelines
• To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred
• Photocopying and other general office procedures
• To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust
• To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team
• To understand own role and involvement in a Major Incident
• To contribute to own personal development, through attendance at mandatory training and annual appraisal
• To participate in the induction and training of new members of staff within the team


This advert closes on Tuesday 24 Sep 2024

Proud member of the Disability Confident employer scheme

Are you looking for a new challenge?

Do you enjoy delivering first class customer care service?

We are seeking to recruit an enthusiastic Administrative Assistant to join our friendly, dynamic team of administrators.

We are looking for someone to be part of a busy team, who works confidently giving attention to details; is efficient, demonstrating a helpful, courteous, and professional manner at all times.

We pride ourselves in delivering a high quality care to our service users. Your role will involve dealing with a high volume of calls from service users who has queries or questions, registering referrals, keeping accurate logs of personal confidential data. Great administration and communication skills is also required. You must have the ability to work unsupervised, whilst under pressure, always maintaining a professional empathetic approached to our service users and relatives alike whether it be face to face or virtual. Your main responsibility will be to assist management administratively in day-to-day operational functioning of the service.

This is a very rewarding but also extremely busy role, and would suite someone who can remain calm under pressure in challenging circumstances, whilst carrying out various tasks. You must have the flexibility to deal with interruptions and be an excellent, tactful communicator.

If you are enthusiastic, motivated, have an eye for detail and ready for a challenge, then you are what we are looking for.

Please kindly refer to the job description and person specification attached to this vacancy or get in contact with us.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
1. Register patients on the ERS system and book appointment as required.
2. Booking, cancelling, and rescheduling general clinics for the clinical team.
3. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.
4. Updating patient details and viewing events using Patient Administration System (EPR). Registering patients and making up new case notes as necessary.
5. To liaise with other departments as required
6. Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and filing/redirection of all investigation results as appropriate
7. Dealing with incoming post and phone calls requiring administrative support for patients, staff and external organisations promptly and efficiently.
8. Assisting the Ophthalmology booking officers


This advert closes on Wednesday 4 Sep 2024

Proud member of the Disability Confident employer scheme

The Corporate Elective Access Team is looking to recruit to a team of 18 week validations clerks. We are looking for well-organized, motivated individuals to join our team as an 18 weeks validation clerk. This is a full time position (37.5 hours) in a service that is delivered across all sites of the Oxford University Hospitals Trust





The Corporate Elective Access Team is looking to recruit to a team of 18 week validations clerks. We are looking for well-organized, motivated individuals to join our team as an 18 weeks validation clerk. This is a full time position (37.5 hours) in a service that is delivered across all sites of the Oxford University Hospitals Trust

The post holder will be required to understand the principles of the administration processes of 18 week patient pathways and have the ability to review/validate data to verify pathway accuracy. We are looking for a flexible member of staff who is able to function in a busy environment, offering training to staff across the Trust in relation to Elective Access standards, and in accordance with the Government Access Targets and the Trusts Patient Access Policy.

Due to the data entry/data quality nature of the post, the post holder requires an eye for detail and accuracy. The post holder will be expected to work with staff across the Trust to promote the importance of accurate 18 week data recording and to assist with 18 week training. Previous experience in an administration role will be required. Experience of using Cerner Millennium and an understanding of 18 weeks and elective access targets would be an advantage.

This role is a full time role Monday to Friday and hours can be agreed between 8am and 6pm, occasional working outside of these hours and weekend working may be required.









Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.



The Corporate Elective Access Team is looking to recruit to a team of 18 week validations clerks. We are looking for well-organized, motivated individuals to join our team as an 18 weeks validation clerk. This is a full time position (37.5 hours) in a service that is delivered across all sites of the Oxford University Hospitals Trust

The post holder will be required to understand the principles of the administration processes of 18 week patient pathways and have the ability to review/validate data to verify pathway accuracy. We are looking for a flexible member of staff who is able to function in a busy environment, offering training to staff across the Trust in relation to Elective Access standards, and in accordance with the Government Access Targets and the Trusts Patient Access Policy.

Due to the data entry/data quality nature of the post, the post holder requires an eye for detail and accuracy. The post holder will be expected to work with staff across the Trust to promote the importance of accurate 18 week data recording and to assist with 18 week training. Previous experience in an administration role will be required. Experience of using Cerner Millennium and an understanding of 18 weeks and elective access targets would be an advantage.

This role is a full time role Monday to Friday and hours can be agreed between 8am and 6pm, occasional working outside of these hours and weekend working may be required.




This advert closes on Monday 19 Aug 2024

Proud member of the Disability Confident employer scheme

Provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.

An exciting opportunity has arisen for an enthusiastic and motivated individual to become part of a friendly team of ward clerks based within the Surgical Emergency Unit(SEU). The successful applicant will be asked to work within the SEU Triage assessment area, where 24/7 ward clerk cover is provided so the post holder will be asked to work day and night shifts, weekdays and weekends, as part of the administration team to ensure the smooth running of SEU Triage. The post holder will provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital, be able to accurately record and input data into the Trust's EPR system in a timely manner and file departmental records containing sensitive patient information while maintaining patient confidentiality at all times.

You should enjoy communicating with a wide range of people, be highly organised and have a flexible approach to work. Attention to detail and good keyboarding skills are essential.

As a new member of the team, we offer a supernumerary period of training to help you settle in. We are committed to staff development and we will help you develop your skills for the role, as required.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.

Main responsibilities
• To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner
• To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
• Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed
• To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team
• Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU Triage reception area or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit.
• To accurately record and input information into the Trust’s EPR system in a timely manner
• To collect and accurately input information into the SEU database
• To complete the admissions process within SEU Triage, printing labels and wristbands for all patients
• Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines
• To ensure the tracking and requesting of medical notes for SEU patients
• File departmental records and organise the culling of filed notes in accordance with Trust guidelines
• To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred
• Photocopying and other general office procedures
• To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust
• To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team
• To understand own role and involvement in a Major Incident
• To contribute to own personal development, through attendance at mandatory training and annual appraisal
• To participate in the induction and training of new members of staff within the team


This advert closes on Thursday 1 Aug 2024

Proud member of the Disability Confident employer scheme

Provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.

An exciting opportunity has arisen for an enthusiastic and motivated individual to become part of a friendly team of ward clerks based within the Surgical Emergency Unit(SEU). The successful applicant will be asked to work within the SEU Triage assessment area, where 24/7 ward clerk cover is provided so the post holder will be asked to work day and night shifts, weekdays and weekends, as part of the administration team to ensure the smooth running of SEU Triage. The post holder will provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital, be able to accurately record and input data into the Trust's EPR system in a timely manner and file departmental records containing sensitive patient information while maintaining patient confidentiality at all times.

You should enjoy communicating with a wide range of people, be highly organised and have a flexible approach to work. Attention to detail and good keyboarding skills are essential.

As a new member of the team, we offer a supernumerary period of training to help you settle in. We are committed to staff development and we will help you develop your skills for the role, as required.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.

Main responsibilities
• To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner
• To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
• Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed
• To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team
• Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU Triage reception area or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit.
• To accurately record and input information into the Trust’s EPR system in a timely manner
• To collect and accurately input information into the SEU database
• To complete the admissions process within SEU Triage, printing labels and wristbands for all patients
• Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines
• To ensure the tracking and requesting of medical notes for SEU patients
• File departmental records and organise the culling of filed notes in accordance with Trust guidelines
• To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred
• Photocopying and other general office procedures
• To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust
• To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team
• To understand own role and involvement in a Major Incident
• To contribute to own personal development, through attendance at mandatory training and annual appraisal
• To participate in the induction and training of new members of staff within the team


This advert closes on Wednesday 3 Apr 2024

Proud member of the Disability Confident employer scheme

We are looking for a self-motivated, enthusiastic individual to join us as a Ward Clerk in Urology Ward.

This is a varied & busy role that would suit someone who is able to work on their own initiative but also as part of a team.

There is plenty of opportunity for learning & development both within the role & the service as a whole.

This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communication skills with a background preferably within the NHS although this is not essential.

You will be expected to liaise with staff and colleagues at all levels. You will have proven administration & customer service skills with the ability to prioritise and manage your own workload to tight deadlines.

You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment.


1. Greet patients and visitors in a pleasant and professional manner.
2. Answer the ward phones , take messages and prioritise records and pass them to relevant people.
3. Update the ward's bedboard and discharge patients on EPR.
4. Request medical notes for elective patients and to ensure that they are delivered to day surgery unit.
5. Review and scan paper notes on EPR. To ensure that records are up to date.
6. Ensure that all patient who are discharged on the ward has follow up booked.
7. Booking Hospital transport.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.



The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
2. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
3. Answer all telephone calls in a timely manner and action as appropriate.
4. Maintain patient confidentiality at all times.
5. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 07:30-15:30.
6. Book interpreters for patients prior to appointments and admissions as and when required.
7. Book transport for patients who require it, in line with local processes and CCG guidelines.
8. On an as and when required basis, use the Trust IT systems (EPR, PACS, etc.) to; register patients, make up a set of patient notes, request outpatient appointments.
9. Any other duties at the request of the Unit manager / Matron which may be needed to fulfil the objectives of the post, which are appropriate to the grade.


This advert closes on Wednesday 3 Apr 2024

Proud member of the Disability Confident employer scheme

The Anaesthetic and Critical Care departments are seeking a highly motivated individual to join them for this new role. Working across both departments will offer increased development and opportunities.

The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all members of the Departments and the department’s stakeholders.

They will also act as a medical staffing co-ordinator for Anaesthetics and Critical Care department; including liaising with medical leads to ensure Jobs are uploaded to Trac in a timely efficient manner. Also they will be working with Trainee leads to gather information on new medical staff, ensure effective doctor induction, and replacement.
• To provide comprehensive administration support to the Anaesthetics and Critical Care departments.
• To act as a medical staffing co-ordinator for Anaesthetics and Critical Care department; including liaising with medical leads to ensure Jobs are uploaded to Trac in a timely efficient manner. To keep medical staffing spreadsheets up to date.
• Working with Trainee leads to gather information on new medical staff, ensure effective doctor induction, and replacement.
• To have an overview of all workflows in the admin team. To ensure that robust processes are in place to provide an excellent service to both patients and colleagues. To escalate potential issues to the Service Manager.
• To support the Service Manager as required.
• To liaise with other administrative and support staff within the Oxford University Hospital Foundation Trust to provide a comprehensive administration service.
• Deal with queries from Consultants, Trainees and visiting doctors.
• Responsibility for producing an efficient and effective rota management and absence management system for medical staff within the department in conjunction with wider Trust developments.
• High levels of accuracy, organisational and methodical skills are required, as is the ability to remain focussed during high pressure situations and constant interruptions, namely telephone calls or face-to-face with medical staff, on a daily basis

Over 130 consultant anaesthetists and 20 Intensivists work within the Trust. The Anaesthetics Dept provides services to all surgical services across all Trust sites. Services at the John Radcliffe Hospital include the Women’s Centre, the JR Main Hospital, the West Wing and the Children’s Hospital. Other sites include the Churchill Hospital, the Nuffield Orthopaedic Centre, the Horton Hospital and Mental Health Services at the Warneford Hospital.

Consultants, trainees and fellows also work in critical care units, preoperative assessment and pain management services. Anaesthetists for the Oxford Heart Centre Hospital are members of Nuffield Dept of Anaesthetics (NDA) but are managed with the Medicine, Rehabilitation and Cardiac (MRC) Division.

Administration:
• To provide professional and efficient administrative support to the Service Manager.
• Assist in maintaining the NDOA email inbox’s as answering telephone calls and auctioning in a timely manner as appropriate.
• When required, upload various rota templates to CLW and ensure the effective implementation of the electronic rota management system covering all sites.
• To analyse, investigate and resolve complex queries relating to rota management
• To act as a contact point and advisor for all new trainees and consultant
• To provide administrative support for the Consultants within the department.
• Constantly review working practices in the rota management and absence management and liaise with Medical HR in order to identify where operational improvements can be made.
• Assist with the organisation of all trainee induction day with the aid of the College Tutors.
• Regular maintenance of and input into Excel databases to aid the Service Manager in the creation of reports.
• Support anaesthetic provision in line with the theatre planning process.
• Monitor the general department environment, co-ordinate necessary repairs and maintain records of reported defects and remedial action taken.
• To support the Service Manager with new processes and service development
• Produce report for statuary-mandatory training requirements.
• Provide effective organisation and coordination of complex meetings and events as required.
• Take responsibility for personal development within the role in conjunction with the line manager and participate in the appraisal system.
• Use own initiative to prioritize workload with minimal supervision.
• Undertake any other duties not specified within the job description as determined by the management team.



CLINIC RESPONSIBILITIES:
• Ad-hoc support/cover for the Obstetrics Anaesthetic clinics reception as required.
• To understand the patient pathway and be responsible for managing follow up appointments, and any other administration, to ensure that the patients are tracked effectively through their 18 week pathway.
• To ensure any cancellation, waiting list management or booking management policies are adhered to.
• To oversee the booking of clinic appointments for new patients through e-RS, directly bookable system, and liaise effectively with Assistant Service Manager with regards to capacity issues.
• To ensure patient cancellations are updated onto the Electronic Patient Record (EPR) and the reason for the cancellation recorded immediately within the notes field.
• To assist with regular checks on future clinics, ensuring cover is agreed with the Service Manager, and under/over booking issues are proactively dealt with.
• To liaise when necessary with the Assistant Service manager to ensure effective clinic management when clinics need to be cancelled or closed, ensuring patients are informed of the changes and new appointment provided.
• To provide cover and support for colleagues in certain circumstances, e.g. annual leave/sickness or other absence within the department.
• Clinic preparation for clinicians.
• Produce report for statuary-mandatory training requirements.


This advert closes on Thursday 11 Apr 2024

Proud member of the Disability Confident employer scheme

The post holder is responsible for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health & Safety at Work Act 1974, Statutory Regulations and Trust Policies and Procedures. This will be supported by the provision of training and specialist advice where required.

Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, claiming expenses, accommodation, insurance and parking.Assist patients who may wish to claim expenses.

Book and track medical records. Maintaining an organised and up-to-date filing system of notes using the ward trolley, ensuring that all medical records are in order before leaving the ward.
1. Undertake other admin duties including managing post, filing, photocopying and ordering or stationary to ensure the smooth running of the ward.

Ensure all patient records are correct. Collect personal and confidential information from patients or relatives in order to complete the admissions process including assignment to correct consultant; and ensure patient admissions, discharges and transfers are recorded in a timely manner on the patient administration system. Ensure adherence with the Data Protection Act and Trust procedures in respsect of confidentiality and the patient record.

Liaise with other departments/hospitals to obtain medical records images and results for authorised users. File reports in the medical record.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.



The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.

Ensure all patient records are correct. Collect personal and confidential information from patients or relatives in order to complete the admissions process including assignment to correct consultant; and ensure patient admissions, discharges and transfers are recorded in a timely manner on the patient administration system. Ensure adherence with the Data Protection Act and Trust procedures in respsect of confidentiality and the patient record.

Liaise with other departments/hospitals to obtain medical records images and results for authorised users. File reports in the medical record.


This advert closes on Wednesday 27 Mar 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for a motivated and proactive individual to become part of a busy but friendly team on Tarver Haemodialysis Ward. We provide an outpatient service for people with acute and Chronic Kidney failure in the form of Haemodialysis. We open Monday to Saturday from 07:00 until 19:30. We are closed on Sundays, Christmas day and New Year Day.

We are looking for a ward clerk to play a vital role in the smooth running of all administrative and clerical duties for the ward. Previous experience of computer literacy is a must and you will have good attention to detail and be highly organised. Previous NHS experience is desirable but not essential. The successful candidate will have excellent customer service skills as you will be the first point of contact in person or on the telephone for patients, relatives and visiting staff. You will be maintaining an organised up to date filing system, ensure all haemodialysis appointment are correct and ensure patient transport, weekly haemodialysis plan and changes are recorded in a timely manner. Other admin duties may include, managing post, photocopying and ordering stationary. As a new member of the team, you will be supported with the necessary training for the role.

The role lends itself to an individual with a great deal of initiative ,someone who enjoys a busy varied environment and someone who thrives on helping others.

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Mantain general data entry and keep an up to date record of day

Book Transport for the dialysis patients in Tarver Dialysis; Trouble shoot transport problems as required. To liaise with patients on a weekly basis for their transports needs and to remind them of the date and time of the procedures.

Reception and booking in of dialysis attendees, alerting the nursing team of the need for immediate attention for patients who appear unwell on arrival.

Answering phone, take messages, prioritise records and pass them on to the relevant people.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel

Mantain general data entry and keep an up to date record of day

Book Transport for the dialysis patients in Tarver Dialysis; Trouble shoot transport problems as required. To liaise with patients on a weekly basis for their transports needs and to remind them of the date and time of the procedures.

Reception and booking in of dialysis attendees, alerting the nursing team of the need for immediate attention for patients who appear unwell on arrival.

Answering phone, take messages, prioritise records and pass them on to the relevant people.





All staff employed by the OUH Trust have the following key responsibilities:

Staff must decontaminate their hands prior to and after direct patient contact or contact with the patient’s surroundings.

Staff members have a duty to attend mandatory infection control training provided for them by the Trust.

Staff members who develop an infection (other than common colds and illness) that may be transmittable to patients have a duty to contact Occupational Health


This advert closes on Wednesday 20 Mar 2024

Proud member of the Disability Confident employer scheme

Validation Officer

Ophthalmology-Surgical

37.5 hours- Band 4

**PREVIOUS APPLICANTS NEED NOT APPLY**

We are seeking to appoint a full time Validation Officer to join our friendly team within The Ophthalmoogy Directorate. The post will be based at OUH Cowley, Unipart House, Garsington Road, Cowley, OX4 2PG. There will be rare occasions that you may need to work from the John Radcliffe site.

The successful candidate will manage each patient’s pathway from referral to treatment in a timely and efficient manner. Providing accurate information on how long pathways are is essential. The role is to ensure that the information, at patient level, is accurately recorded before being reported to the Department of Health by validating the information held on our electronic systems.

Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an advantage but not essential as training will be given.

This position requires the demonstration of strong organisational skills and the ability to work on your own initiative as well as being a team member. If you are self-motivated and keen to join our team then we would encourage you to apply.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.



The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.



Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.



Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Please see attached jod description.

If you would like further information or to arrange an informal visit to the department, please contact Molly Walls via e-mail:Molly.Walls@ouh.nhs.uk


This advert closes on Wednesday 27 Dec 2023

Proud member of the Disability Confident employer scheme