Total 33 job vacancies by NHS Jobs

Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team. To be highly skilled and experienced in the full range of secretarial work practices, software programs, and specialised functional terms. To be highly proficient and expert in care notes, advising and guiding others in team, supporting new users and instructing them as necessary. To use proficient internet skills to access, search and retrieve data relevant to team. To use touch typing, audio and shorthand skills as necessary in daily work to produce work in a timely manner. To use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis. To update skills as necessary and attend mandatory training. To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is urgent. To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing own work. To participate in yearly appraisals with supervisor/line manager Clinical Responsibility To give nonclinical advice only Responsible for informing services users of appointments, changes to appointments, cancellations in person, telephone or by letter. To negotiate agreements and co-operation from patients using tact at all times. To be the first point of call for service users, using developed communication skills and liaising with others to ensure the best possible care. Leadership and Staff Management Responsibility To be responsible for the training and development of students/trainees and temporary staff or equivalent others. Financial responsibility To manage and be responsible for petty cash To order non-stock requisitions, researching equipment/products if necessary To regularly monitor stationery levels, ordering as appropriate. To maintain and be responsible for maintaining equipment and reporting faults Service Development and Improvement To take the lead in deciding and implementing relevant changes to own work area. To propose changes to working practices for own work area and negotiate with others where other work areas are affected. To assist the team in research and development activities such as audit To undertake surveys/audits of own work area as necessary To be aware of Trust targets and implement in own work area as necessary. Communications To Communicate effectively with the Team Manager and team To exchange confidential, sensitive information with staff, service users and carers, in person or on the telephone. The unpredictability of service users means that persuasive, re-assuring, empathic, counselling skills are required at all times. To use developed communication skills with service users who may have difficulty understanding, and at times to give disappointing information to service users e.g. cancelling appointments To be experienced with a range of communication methods including written, oral, telephone, fax, e-mail and scanner. To provide cover for reception, as required and use effective communication in dealing with service users where there may be barriers to effective communication. Other The Post holder will be expected to manage their workload during any shift period in a reliable and efficient manner. The post holder must be flexible in his/her contribution to delivering the work of the team. The post holder will require standard keyboard skill, and the ability to input accurate data whilst listening and communicating with callers, using audio and typing skills. The Post holder will be required to be able to access information via the Internet and Intranet and through another web-based systems. The Post holder will be required to effectively use scanning / printing machine to assist them in collecting information.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us. Please note: This advert may close early if a high volume of applications are received

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us. Please note: This advert may close early if a high volume of applications are received

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

If you would like to find out more information about this role, please see the attached job specification.

If you would like to find out more information about this role, please see the attached job specification.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

Please refer to the Job Description attached. If you have any questions about this position please do not hesitate to contact us.

ABOUT THE ROLEAs a Bank Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve. In this varied role, we'll need you to answer the phone, handle our files and support our managers. You'll also meet and greet visitors, engage with residents and show prospective clients and their families around so they can see what makes us so different. Across everything you do as an Admin Assistant here, you'll go out of your way to help us create a vibrant, happy environment. ABOUT YOUIf you have the ability to multi-task, good computer skills and a confident telephone manner you could be well-suited to the Admin Assistant role with us. It's also really important that you're a people person you'll take a genuine interest in our residents and their families. If that sounds like you, we'll give you the opportunity to develop your skills with courses that have been designed to build your confidence across all your responsibilities. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your administration and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

The role of the PCN Admin Coordinator is required to assist the PCN Manager and members of the PCN to work collaboratively. The ideal candidate will need to be proactive, have a passion for primary care, and have a proven track record in administrative and financial coordination. The remit of this role is broad and will require attention to detail in delivering high-quality day-to-day coordination.

The Patient Pathway Coordinator will assist the Administration Team to deliver high quality administration to ensure the seamless transition of the patient journey, from initial referral into the IHG service through to discharge back to the referring GP, providing an effective, efficient and best possible patient experience. Daily Responsibilities Management of Appointment System: · Provide first response to patient enquiries in a timely manner via phone, email or fax. · Follow standard operating procedures for efficient management of all patient appointments through the NHS E Referral System and the Patient Administration System (PAS) SystmOne within departmental KPIs. · Liaise with theatre practitioners, clinicians, other members of staff, GP Practices and other external organisations to provide a first-class service to our patients. · Plan/schedule clinics and surgical lists to meet the business requirements under the direction of the Patient Admin team Lead. · Maintain quality targets regarding patient waiting times. Management of the Patient Medical Record · Ensure patient records are well maintained and information recorded accurately and updated with most up to date contact information. · Ensure all correspondence, reports, and test results are actioned accordingly and scanned into the patient record in an efficient and timely manner. Specific Tasks · Use initiative, planning and organisational skills to maintain an effective and efficient working office. Be able to prioritise workload in order to keep organisation deadlines and KPIs. · To support other team members by performing peer reviews to ensure competencies remain high. · Undertake quality audits on patient administration and records. · Support the Patient Admin Team Lead to review clinic and theatre utilisation daily to ensure gaps in both clinic and theatre sessions are filled/adjusted where possible. Escalate clinic capacity issues as required. · Monitor workload within their speciality of responsibility to ensure KPI’s are met and if/when appropriate offer support to other members of the team. Reporting regularly to the Patient Admin Team Lead and escalating any issues/challenges when necessary. · To deal with patient’s queries offering non-clinical advice as required and escalate to the relevant team as necessary communicating professionally, with empathy and understanding the sensitive complex nature of information. · Booking and rebooking clinic/surgical appointments including printing and sending out appointment confirmation letters. · Booking surgical appointments within national and local KPIs whilst managing patient expectations around choice. · Management of appointment outcomes according to each specific specialty pathway and any other further actions required e.g tests, funding applications, onward referrals. Ensuring accuracy and Referral to Treatment Times are adhered to. · Management of the onward referral process according to each specific specialty and CCG ensuring accuracy and quality. · Production, checking and sending of electronic discharge summaries to GPs within 24 hours via SystmOne or NHS email. · Production, checking and sending of clinic letters to referrers & patients via SystmOne, secure email or post within contractual CCG KPIs ensuring quality and accuracy. · Management of the patient pathway through the Prior Approval process in line with CCG policies and escalating issues, as necessary. · Follow standard operating procedures for efficient management of the Patient Administration. · Carry out other administrative duties commensurate with the role. · Maintaining and management of all waiting/task lists within SystmOne ensuring the patient moves through their pathway efficiently and within departmental KPIs timeframes.

The Patient Pathway Coordinator will assist the Administration Team to deliver high quality administration to ensure the seamless transition of the patient journey, from initial referral into the IHG service through to discharge back to the referring GP, providing an effective, efficient and best possible patient experience. Daily Responsibilities Management of Appointment System: · Provide first response to patient enquiries in a timely manner via phone, email or fax. · Follow standard operating procedures for efficient management of all patient appointments through the NHS E Referral System and the Patient Administration System (PAS) SystmOne within departmental KPIs. · Liaise with theatre practitioners, clinicians, other members of staff, GP Practices and other external organisations to provide a first-class service to our patients. · Plan/schedule clinics and surgical lists to meet the business requirements under the direction of the Patient Admin team Lead. · Maintain quality targets regarding patient waiting times. Management of the Patient Medical Record · Ensure patient records are well maintained and information recorded accurately and updated with most up to date contact information. · Ensure all correspondence, reports, and test results are actioned accordingly and scanned into the patient record in an efficient and timely manner. Specific Tasks · Use initiative, planning and organisational skills to maintain an effective and efficient working office. Be able to prioritise workload in order to keep organisation deadlines and KPIs. · To support other team members by performing peer reviews to ensure competencies remain high. · Undertake quality audits on patient administration and records. · Support the Patient Admin Team Lead to review clinic and theatre utilisation daily to ensure gaps in both clinic and theatre sessions are filled/adjusted where possible. Escalate clinic capacity issues as required. · Monitor workload within their speciality of responsibility to ensure KPI’s are met and if/when appropriate offer support to other members of the team. Reporting regularly to the Patient Admin Team Lead and escalating any issues/challenges when necessary. · To deal with patient’s queries offering non-clinical advice as required and escalate to the relevant team as necessary communicating professionally, with empathy and understanding the sensitive complex nature of information. · Booking and rebooking clinic/surgical appointments including printing and sending out appointment confirmation letters. · Booking surgical appointments within national and local KPIs whilst managing patient expectations around choice. · Management of appointment outcomes according to each specific specialty pathway and any other further actions required e.g tests, funding applications, onward referrals. Ensuring accuracy and Referral to Treatment Times are adhered to. · Management of the onward referral process according to each specific specialty and CCG ensuring accuracy and quality. · Production, checking and sending of electronic discharge summaries to GPs within 24 hours via SystmOne or NHS email. · Production, checking and sending of clinic letters to referrers & patients via SystmOne, secure email or post within contractual CCG KPIs ensuring quality and accuracy. · Management of the patient pathway through the Prior Approval process in line with CCG policies and escalating issues, as necessary. · Follow standard operating procedures for efficient management of the Patient Administration. · Carry out other administrative duties commensurate with the role. · Maintaining and management of all waiting/task lists within SystmOne ensuring the patient moves through their pathway efficiently and within departmental KPIs timeframes.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.