Total 152 job vacancies by NHS Jobs

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Provide a proactive, high quality front-line reception service to the ward. Use their customer service skills to help resolve queries and to achieve a high standard of customer satisfaction. Admit and discharge patients using the Trust PAS Operate security entry system to the ward as required. Demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives. Deliver a proactive and high quality customer service to a wide range of client groups, including (but not limited to) patients, relatives, carers, nurses, ward managers, matrons, patient pathway co-ordinators, therapists, clinicians, other healthcare professionals, staff from other departments. Suggest any changes to local working practices that may benefit customer care and/or improve the administrative and reception service on the ward/unit. Deal with telephone enquiries or if of clinical nature refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality professionalism and courtesy are prioritised at all times. Send every patients discharge letter to their GP within two working day of their discharge from the ward in order to facilitate continuity of care once the patient is back in the community. Represent the Trust in a professional manner at all times. Ensure patients records are ready for discharge

HURLEY GROUP JOB DESCRIPTION POST Receptionist/ Care Coordinator LINE MANAGER/ SUPERVISOR Reception Manager LOCATION Sternhall Lane Surgery JOB PURPOSE: It is the role of the Receptionist to assist the patients in the easiest possible way to see a clinician. To facilitate this the receptionist will ensure that : I. Patient enquiries are handled courteously, efficiently and with empathy. II. Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly. III. Administration tasks are undertaken with due care and attention to details. MAIN DUTIES RESPONSIBILITIES PERSON SPECIFICATION LEVEL ( ) Reception duties Opens and closes premises punctually as required. Checks in and directs patients appropriately. Takes and records accurate messages and passes on to relevant people. Keeps the appointment book up to date and operates the appointment system as directed. Arranges repeat prescriptions. Aids special needs patients. Liaise with outside organisations. Arrange ambulance transport to hospitals Arrange interpreters, as required Direct patients wishing to make a complaint to the appropriate practice procedure. Collects specimens from patients, stores correctly and prepares specimens for daily collection Dealing with telephone queries Have a working knowledge of telephones during and after hours To provide cover for reception and administrative staff if required. Maintain office supplies Admin duties Opens, distributes and posts mail. Arranges non-routine appointments (secondary care) Register new patients. Return records to the Health Authority. Prepare records for deductions Maintain age/sex and patient registers and disease index. Scans work flow and distribute information to team Actions Lab Link results Complete the relevant claim forms. Participate in any project or audit that the practice may do from time to time. General duties Prepares and tidies consulting rooms, including stocking up with stationery and equipment. Ensure posters and leaflet displays are tidy and in date Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy. To ensure that letters and reports are produced promptly and well laid out in order to maintain the efficient running of the service. To ensure all enquiries are handled efficiently and courteously. Typing all referral letters and other correspondence dictated by the clinicians and other members of the team, taking note of deadlines. Undertaking record keeping for all referrals, and recording stats and data for audit and evaluation Reconciliation of referrals details with invoices Preparing reports and photocopying for medical reports- including typing or printing of patient summaries recording receipt and dispatch of records/ reports Liaison and organisation of practitioner-patient appointments with outside agencies Request results/ letters /notes/reports from other agencies as required Maintaining file of requests for medical reports of patients from outside agencies. Scanning onto electronic patient records CONFIDENTIALITY In the course of your employment you will have access to confidential information relating to Hurley Group business. You are required to exercise due consideration in the way you use such information and should not act in any way which might be prejudicial to the Hurley Group interests. Information for extra consideration includes access to the general business of the practice and any information regarding individuals. Information relating to patients, carers, colleagues, other healthcare workers, or the business of Hurley Group may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data, If you are in any doubt regarding the use of information in the pursuit of your duties you should seek advice from your line manager before communicating any information to any third party DATA PROTECTION Hurley Group is registered under the Data Protection Act (DPA) 1984. You must not at any time use the personal data held by Hurley Group for any purpose not described in the registry entry or disclose to a third party It is essential that a strict code of confidentiality is adhered to all times All dealing within Hurley Group remain strictly confidential and the post holder would be expected to maintain confidentiality at all times during employment and also after employment has ended with the Hurley Group If you are in any doubt regarding what you should or should not do in connection with the DPA then you must contact your line manager HEALTH AND SAFETY Employees must be aware of the responsibility placed upon them under the Health and Safety at Work act 1974 to maintain a healthy and safe environment for both staff and visitors The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the Health and Safety Policy (Staff Handbook) Using personal security systems within the workplace according to Hurley Group guidelines Identifying risks involved in work activities and ensuring appropriate safeguards are used when the activities are undertaken Making effective use of training to update knowledge and skills Using appropriate infection control procedures Maintaining work areas in a tidy and safe way free from hazards Reporting any risks that are identified both timely and accurately to your line manager EQUALITY AND DIVERSITY The post-holder will support the equality, diversity, and rights of patients and carers colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Hurley Group Policies, Procedures and current legislation Respecting the privacy, dignity, needs, and beliefs of patients carers and colleagues Behaving in a manner which is welcoming, non-judgemental and respects their circumstances, feelings, priorities and rights QUALITY The Post-holder will strive to maintain quality within the practice and will: Alert other team members to issues that affect quality and risk Assess own performance and take accountability for their own actions either directly or, under supervision Contribute to the effectiveness of the team by reflecting on their own and team activities, making suggestions on ways to improve and enhance team performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources COMMUNICATION The post holder should recognise the importance of effective communication within the team and will strive to communicate effectively with: Other team members Patients and carers Recognise: Peoples need for alternative methods of communication and respond accordingly CONTRIBUTION TO THE IMPLMENTATION OF SERVICES The post-holder will Apply Hurley Group , standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect their own work Participate in audit where appropriate FINANCIAL REGULATIONS All Staff are responsible for security of any property belonging to Hurley Group avoiding loss or damage and being economical and efficient in the use of resources Staff should conform to the requirements of the financial procedures which include the Bribery, Fraud and Corruption Policy and other polices as set out in the Staff Handbook SAFEGUARDING OF CHILDREN AND VULNERABLE ADULTS All employees have a responsibility for: Safeguarding children and Safeguarding Adults in the course of their daily duties For ensuring that they are aware of the specific Safeguarding duties related to their role GENERAL The post-holder Is advised that the job description describes responsibilities as they are currently required and these are subject for review and updating in the light of changing service needs. Any changes will be subject to consultation as part of the annual appraisal Should be aware that job descriptions are not fixed although every effort is made to ensure that the responsibilities reflect what you are being asked to do. However by the nature of the business that Hurley Group undertakes this demands flexibility in order to provide a service to our patients and Doctors. The job title and description may be amended and you may be asked to undertake additional duties not specified that may be reasonably required May be expected to work at any of the medical practice sites in line with service needs Must at all times carry out his/her responsibilities with due regard to the Hurley Group Equal Opportunities Policy (Staff Handbook) Has a contractual duty to participate in the practice performance appraisal scheme and to contribute to their own personal development and the development of any staff they are responsible for Is expected to follow the Hurley Groups general standards of performance and behaviours. If you require a copy of this document please ask your line manager or contact the HR department

To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard to extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise To support team members in being able to access basic information held on My Dashboards and Pulse To ensure that all service users, patients and visitors are received in a courteous and efficient manner To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the duty team To facilitate effective communication within the team by providing team members with messages and information To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person To support the administration of multi-agency meetings, panels, safeguarding meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate To maintain confidentiality at all times as the content of multi-disciplinary meetings, panels and safeguarding Organise meetings including room bookings or video conferencing were possible as required Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager Co-ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems To support cashiers function in accordance with financial controls and procedures Photocopy/fax/scan/email as requested by other members of the team Provide admin support to the senior management team - invoicing, travel (order/collection) and any other senior admin functions of a complex and sensitive nature To implement Trust and team policies/procedures and propose changes to practices if necessary

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Promote and formulate systems to ensure efficiencies in work place are in keeping with NHS standards and adhered to Provide information and administrative support to all clinicians Ensure call and recall system operate effectively to evidence performance. To work closely with the full Practice Team to coordinate follow-up appointments, flag up frequent users or non-engaging patients Lead in ensuring effective use of IT to support patient care within the Practice Stay up to date with all referral pathways / referral criteria and ensure that up-to-date information is available to referrers as well as patients, including on the practice website Identify developments which could be of benefit and make recommendations to the Practice Manager Lead on the introduction and proactive management of any new processes and initiatives Provide support to practice staff in correctly identifying and targeting patients for assessment and treatment Assist the Practice Manager in conducting incentive scheme audits and public health initiatives Supervise and oversee the administrative side of the referrals process for all care pathways (referrals in and referrals out for treatment or assessment) Ensure effective systems are in place for the smooth day-to-day running of the practice and good organisation of care across the interface between clinical services and patient administration Monitor practice systems to ensure optimal delivery of patient services Liaise with the Practice Manager with any complaints, feedback or breakdown in service

For more information regarding the main responsibilities of the role, please refer to the attached Job Description. Communication To ensure that confidentiality is maintained with regard to the business of the services at all times. To liaise effectively with their line manager To provide general non-clinical information and guidance regarding the Whittington Health Community Services to the referrers, patients, carers and the general public, in an appropriate manner To ensure that the patient understands the information regarding their appointment and their responsibilities in lines with Whittington Health Service guidelines To manage all correspondence generated by the Community Services to patients, GPs, and other health professionals in line with the Whittington Health procedures and protocols. To be able to utilise sensitive communication skills to ensure the patient, carer or other health professionals are happy with the care processes Training and Development To participate in the Trusts Appraisal system under the supervision of the Manager and Team Leader and attend any training courses as deemed appropriate to meet the objectives of the service and for personal development To take responsibility for self-development on a continuous basis, undertaking on-the- job training as training is required. To the complete of all mandatory training required by the organisation and ensure all modules are within date

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Please see attached the job description for more details on the main responsibilities for this role.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

To provide administrative and clerical support to C&YP community services, including SCS clinicians and therapists in the community. To provide co-ordination of specific day to day activities as directed by line manager e.g. progressing and prioritising time dependent activities, supervising ongoing monitoring activities, data quality/data management activities, scheduled (routine) weekly/monthly activities, other specific activities as required. To respond to incoming calls and deal with enquiries in accordance with local procedures. Record messages accurately ensuring appropriate action is taken. To handle complaints (if first point of contact) in line with local policies and procedures and to escalate appropriately if they cannot be resolved at first point of contact. To open, sort and scan/ distribute post and any relevant correspondence for SPA and SCS. To process new referrals and information, recording appropriate data onto RiO and using RiO to its full functionality for the servicesTo book appointments, clinics, meetings, and rooms as required for SCS. To book interpreter services as required. To check RIO waiting list information and prioritise and action accordingly, highlight potential breaches to line manager. To follow up DNAs, outstanding review appointments and unanswered 14 day letters To input/update information on electronic record systems (principally RiO), ensuring quality of data and completeness. To prepare information for example, client reports, letters, in line with local policies and procedures and agreed support levels for different services. To undertake G2 formatting duties to include reports containing terminology relating to SCS, letters, memos and service documents and PDRs as required. To collate and distribute reports and other relevant information to parents and professionals (for example - education staff, G.P.s, internal/external agencies) following local policies and procedures, ensuring that the appropriate parental consent has been received. To action Hybrid mail , email or DOCMAN as appropriate. To access approved third party systems on behalf of SCS to check or extract data requested by staff (e.g. eSP, Frameworki (RBG Care and Health Services database) and WInpath for test results). To co-ordinate the maintenance log of specialist clinical/therapy equipment, ensuring items that are issued and returned are logged and requesting maintenance and testing of the equipment as required as appropriate to the location. To maintain the portable IT asset register for SCS (according to location and service teams utilising this support by SPA team) including laptops, IPads, memory sticks, remote call centre phones and VPNS recording serial numbers, asset ids, date of issue and person issued to (ensuring all assets are signed for by recipients and records kept for audit and recovery). To collate agenda items, take minutes at team meetings, type minutes and distribute information to team members as requested. To gather data as requested, for example, activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis. To establish and maintain effective working relationships with clients, carers, the general public and all other staff working internally and externally to the Trust. To take account and act according to individual patient circumstance, giving due regard to cultural differences and diversity of clients, carers and service users. To liaise with parents, schools, G.P.s and other professionals with regard to administrative duties relevant to client care, for example, processing new referrals, arranging clinic appointments. To ensure consistent and robust reporting of patient related information on RiO as requested and according to local policies. To provide input of service development ideas to the administrative team and develop current administrative procedures facilitating ongoing and efficient processes within the department as required. To process discharged files ensuring accurate inputting of information to the required electronic record systems to facilitate efficient retrieval of files following Trust policy. To demonstrate flexibility and negotiation skills with team members and parents in terms of appointment availability; implement solutions and strategies to participate in a team environment, seeking advice and support where necessary. To work as part of a team and to undertake other office duties in the absence of other members of the SPA administrative team/leads

Kindly refer to the job description and person specification that is attached to the vacancy profile.

To implement and maintain efficient and workable manual and electronic systems and databases, including bring forward electronic filing systems, ensuring files and records are stored and retrieved appropriately. To ensure that information and documentation is readily available for meetings and discussions and bring forwards are provided in a timely fashion, with full briefing. To prepare reports, agendas, minutes, statistics and other similar documents using typing skills and a variety of software packages.