Total 183,869 service operations manager job vacancies in Australia

We are seeking an experienced Training Manager to develop and deliver comprehensive training programs for our front-of-house team, which includes Restaurant Managers, Assistant Managers, Supervisors, Team Leaders, and Restaurant Crew. This role is integral to ensuring that our team provides exceptional service to guests, upholds operational standards, and creates a positive dining experience. The ideal candidate will have a strong background in restaurant operations, excellent communication skills, and a passion for mentoring and developing others.

Key Responsibilities:

• Design and implement training programs focused on service excellence, operational standards, and team leadership for all front-of-house staff.
• Conduct hands-on training sessions and workshops to enhance team members' skills in customer service, problem-solving, and operational efficiency.
• Work closely with restaurant leadership to assess training needs and continuously improve training materials and methods.
• Evaluate staff performance during and post-training to ensure they are meeting service and operational standards.
• Provide ongoing coaching and development for restaurant managers and leaders to help them cultivate a positive, service-driven team environment.
• Develop training materials, including manuals, instructional guides, and digital resources.

Qualifications:

• Minimum of 3-5 years of experience in a training or managerial role within the restaurant or hospitality industry. Prior experience training front-of-house teams is highly preferred.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is an advantage
• Strong knowledge of restaurant service operations and customer service excellence.
• Exceptional communication and presentation skills.
• Ability to create training materials and deliver engaging training sessions.
• Proficiency in assessing staff development needs and tailoring training programs accordingly.
• Strong organizational skills with the ability to manage multiple training initiatives.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Flexible working hours
• Regular team activities
• Medical insurance
• Personal leave
• Sabbatical leave
• Personal development opportunities

Location: KL ECO CITY

About the Role:

We’re looking for an enthusiastic and energetic HR Operations Manager to help build and promote a positive workplace culture. This role focuses on organizing activities and boosting employee engagement, with no payroll or recruitment tasks.

Key Responsibilities:

• Culture Building
  • Create programs to strengthen our company culture and foster teamwork.
  • Be a culture ambassador, ensuring our values are reflected in daily work life.
• Employee Engagement & Events
  • Plan and organize team-building events, social activities, and wellness programs.
  • Build an event calendar and gather feedback to improve future activities.
• Onboarding & Orientation Support
  • Welcome new hires with an engaging onboarding experience that reflects our culture.
  • Help new employees connect with our team and values from day one.
• HR Operations Support
  • Respond to employee questions about HR programs and policies.
  • Share updates and news on HR activities and resources.

Requirements:

• Bachelor’s degree in HR, Business, or related field.
• 3+ years of experience in HR or employee engagement roles.
• Strong organization and event planning skills.
• Excellent communication and people skills.
• A creative, proactive approach to building a positive workplace.

What We Offer:

• A supportive and fun work environment that values new ideas.
• Opportunities for career growth.
• Competitive salary and benefits.

Job Responsibilities:

• Oversee and manage operations across various departments such as Logistics, Manufacturing, General Admin and Manpower planning to ensure smooth day-to-day activities.
• Provide comprehensive support to manager by coordinating departmental activities and managing workflow between different operation site and team members.
• Take charge of employee management, ensuring staff performance aligns with company standards and policies.
• Serve as a liaison with Head of Departments (HODs), ensuring that operational updates and reports are communicated to senior management efficiently.
• Handle travel arrangements and accompany management on business trips when required, taking care of operational matters on-site.
• Perform hands-on tasks from arranging work at lower levels to handling key managerial responsibilities as directed by the leadership team.

.

Requirements:

• Male candidate and Mandarin literate is preferred to effectively communicate within the organisation stakeholders ( Business nature requirement)
• Strong leadership and organizational skills, with the ability to manage employees and ensure operational efficiency.
• Experience in operations management or similar roles.
• Willingness to travel and work across multiple departments as per operational needs.
• Bachelor’s Degree/Diploma in Business Administration, Operations Management, Logistics, or related fields.
• At least 3 years of experience in operations management, logistics, or a similar role, with a proven track record of managing teams and improving operational processes.

.

Perks & Benefit:

• Competitive salary based on experience.
• Travel allowances
• Opportunities for professional growth.
• Work within a dynamic and fast-paced environment.

我們正在尋找一位經驗豐富的培訓經理，為我們的前台團隊制定和提供全面的培訓計劃，其中包括餐廳經理、助理經理、主管、團隊領導和餐廳工作人員。這個角色對於確保我們的團隊為客人提供卓越的服務、維護營運標準並創造積極的用餐體驗至關重要。理想的候選人將擁有深厚的餐廳營運背景、出色的溝通技巧以及對指導和發展他人的熱情。

主要職責：

• 為所有前台員工設計和實施專注於卓越服務、營運標準和團隊領導的培訓計劃。
• 舉辦實踐培訓課程和研討會，以提高團隊成員在客戶服務、解決問題和營運效率方面的技能。
• 與餐廳領導層密切合作，評估培訓需求並不斷改善培訓材料和方法。
• 評估培訓期間和培訓後的員工表現，以確保他們符合服務和營運標準。
• 為餐廳經理和領導者提供持續的指導和發展，幫助他們培養積極的、服務驅動的團隊環境。
• 開發培訓材料，包括手冊、教學指南和數位資源。

資格：

• 至少 3-5 年在餐廳或酒店業擔任培訓或管理職務的經驗。有培訓前台團隊經驗者佳。
• 酒店管理、工商管理或相關領域的學士學位優先
• 對餐廳服務營運和卓越客戶服務有豐富的了解。
• 優秀的溝通和表達能力。
• 能夠創建培訓材料並提供引人入勝的培訓課程。
• 熟練評估員工發展需求並相應定制培訓計劃。
• 強大的組織能力，能夠管理多項培訓計劃。

津貼和福利

• 津貼（旅費、交通費等）
• 中心位置
• 彈性的工作時間
• 定期團隊活動
• 醫療保險
• 事假
• 休假
• 個人發展機會

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

Job Responsibilities 

• Establish and maintain General Ledger accounts within the core banking system and others operations system 
• Posting Financial Transactions to the General Ledger 
• Develop and implement financial and operating procedures to enhance the operational efficiency of business unit 
• Prepare and updated related reports as needed 
• Work closely with the Payment Operation team and Treasury Operations Team on ensuring accurate processing of settlement and refund related matters 
• Perform any other assignments given by the immediate superior 

Requirements 

• Proven experience working in finance operations or a similar role within the banking or financial services industry. 
• Excellent analytical and problem-solving skills with a keen attention to detail. 
• High proficiency in Microsoft Office applications 
• Ability to thrive in a fast-paced and dynamic environment. 
• Outstanding communication and interpersonal skills to effectively interact with internal team member. 

Perks & Benefits

• Nearby public transport
• Central location
• Smart Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Open culture
• Personal development opportunities

Job Description:

• Execute end-to-end Treasury settlement workflows (validation, confirmation, releasing payment instructions):  
• Confirmation of deals against counterparties, including reviewing and matching of confirmations and resolution of trade discrepancies 
• Timely release of instructions for pre-matching and to ensure accurate trade settlement 
• Manual security and payment instructions preparation when required 
• Post trade functions and events such as fails management, corporate action events, and derivative trade reporting 
• Resolve settlement related issues and escalate as needed; recommend solutions to resolve complex issues 
• Develop SOPs (including training materials) with key stakeholders 
• Participate in testing and support the implementation of the treasury system 
• Propose and process system enhancements to improve productivity and efficiency 
• Adhere to processing KPIs, SLAs and be compliant with internal controls and external regulations 
• Troubleshoot trade queries and resolve issues in an accurate and timely manner 
• Assist provide guidance, and/or on the job training to new team members 
• To keep up to date with Treasury Products 
• Assist and participate in Internal and External audit reviews. 

Requirements 

• >5 years in Treasury operations; strong knowledge across desks (FXMM, FI, Equities) will be an asset  
• Knowledge of RENTAS, SWIFT will be an advantage 
• Strong risk compliance mindset 
• Strong analytical, communication, and process development skills 
• Ability to multi-task, prioritize and manage time effectively 
• Excellent verbal and written communication skills in English 
• Good working knowledge of MS Office (Excel, Word) 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Smart casual dress code
• Annual leave, medical leave, birthday leave

Service Engineer Requirements

1. Job Description:
   1. Drafting of boiler machine, ducting and piping layout plan.
   2. Calculation of project materials
   3. Commissioning and servicing of boiler & thermal oil heater.
   4. Conducting JKKP inspection, attend to JKKP officer
   5. Engineering project supervision and quality inspection

1. Academic qualification and skill sets:
   1. Bachelor degree in Electrical / Mechanical /Energy Related Engineering
   2. Computer & other skills:
      1. AUTOCAD
      2. MS Office, VISIO, ACCESS will be added advantages
   3. Added advantages for below skills:
      1. Qualified Boilerman
      2. Confined space training
      3. Job Safety Analysis
      4. Other Safety courses
   4. Good planning/organizing and inter-personal skills
   5. Service report, operation manual writing skills

1. Competency experiences:
   1. 1-2years working experience on engineering servicing industries
   2. 1-2years working experiences in factory but keen on engineering services
   3. Leader/ supervisor of service team
   4. Added advantages for experience on:
      1. Working with /servicing for pressure vessels or boiler
      2. JKKP requirements, inspection procedure
      3. DOE requirements

1. Personal characteristics:
   1. Strong interest on:-
      1. Learning new knowledge / skills
      2. Problem solving
   2. Able to work under pressure
   3. Strong deadline mindset, customer first thinking.
   4. High cost consciousness

1. Other requirements:
   1. Willing to work on holidays, and emergency on call basis(occasional)
   2. Regular travelling

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

1. OBJECTIVE

• Cooperate with sales team, business support team and technical team to perform aftermarket field service activities on Fusheng, FS Curtis & FS Elliott air compressors, Field service activities inclusive of commissioning, service, maintenance, repair, upgrade and troubleshoot.

• Maintain good customer relationship and increase customers’ satisfaction via top quality work at site.

2. JOB DESCRIPTION

• Perform all maintenance and service on compressed air systems for customers. Primarily Rotary Screw & Piston Compressor.

• Assist in workshop and warehouse activities inclusive of pre-commissioning, assist in stock count and unloading of equipment and parts.

• Be capable of preparing all work orders, time sheets etc.

• Assist in shop jobs including tear down, inspection and rebuilds of complete units.

• Mechanical assembly/disassembly abilities Electrical troubleshooting and diagnostic skills.

• Communication with technical Department to identify solutions to problems on compressors.

• Standby and on-call accordingly to duty roaster over the weekend / public holiday.

3. WORKING EXPERIENCE

• At least 2 Year(s) of working experience in the related field is required for this position.

• Required Skill(s): Mechanical & Rotating / Industrial Machinery Maintenance / Repair.

4. REQUIREMENT

• Candidate must possess at least Vocational school certification / Diploma / Advanced in any technical field.

• Preferably Junior Executive specialized in Engineering - Mechanical/Automotive or equivalent.

• Possess Good Driving License and able to operate forklift within company premise.

• Required language(s): Bahasa Malaysia, English, (Mandarin is an option)

5. PERSONALITY

• Good working attitude & persistency in pursuing own goals.

• Strong customer focused.

• Result oriented with a clear focus on the given tasks.

• Analytical person with innovative problem solving ability

• Must be able to work independently and as a team player

6. WORK STATION

• Shah Alam, Selangor / Across Malaysia.

• May require to travel within Peninsular Malaysia from time to time for outstation job assignment.

7. REMUNERATION PACKAGE

• Basic salary

• Overtime

• Out-station meal allowance

• Monthly incentive

• Year end bonus

8. OTHERS

• Preferable below 35 years old.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Open culture
• Paid training and development

Job Description

• Accurately process orders from customer.
• To provide superb customer service and support.
• To resolve inquiries from customer promptly and smoothly in professional service attitude.
• Attend to incoming call volume and attend to non-voice work such as emails and social media interaction from customers.
• Complete the daily operations from frontend, backend, call center including follow-up on customer issue/ feedback and redirecting query to other department (if any) for speedy resolution.
• Good understanding of company operations, policies and procedures and online system. Ensure that work are maintained and aligned to the company’s guideline.
• Maintains and accurately update customer’s feedback, issue and resolution.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
• Maintain a good relationship with the customer and able to take ownership & proactively helping on customer needs
• Accurately and diligently process all incoming related documents.
• Ensure all other related duties as directed by superior is completed in the most effective and efficient manner.
• Proactive attitude, disciplined, organized, pay attention to details and able to multi-task
• Willing to work overtime and flexible hours as requested/required.
• Work independently with minimum supervision.
• Proactive in feedback to superior from time to time on the operations or system challenge.
• To perform other job assignments that may be required by company from time to time.

Perks & Benefits

• Annual leave
• Personal development opportunities

Responsibilities:

• To coordinate customer's Qual and Engineering builds.
• Liaise with customers to acquire all information including technical aspects necessary for Qual builds.
• Act as a channel for customer's feedback and complaint.
• Develop new marketing strategy and plan to penetrate the market.
• Involve in audit functions to meet customer requirements
• Sustain existing customers in services and technical requirements

Requirements:

• Candidate must possess at least Bachelor's Degree in Engineering / Science Business Administration / Management or related discipline.
• Ability to work with all levels of employees.
• Independent and self-motivated with good communication and presentation skills.

Perks & Benefits

• Casual dress code
• Personal development opportunities
• Paid training and development
• Free parking space

• To ensure Easy Payment Product Sales & operations are functioning well.
• Maintain a good level merchant servicing.
• To monitor merchant sales performance, identify and develop new account. Merchant servicing, handle & follow up merchant’s complaints & feedbacks.
• Active engagement with the merchant.
• Conduct training to new merchant. o create and build up good relationship between organization and merchant to create loyalty business partner.
• Monitoring sales claim and ensure no sales claim expired.

Job Requirements

• Degree or Diploma holder in any discipline
• STPM/SPM with minimum 3 years related experience and with leading team experiences.

Skills Requirements

• Lesson planning skills to plan lessons by incorporating the key elements systematically.
• Presentation skills to deliver the content to participants.
• Able to communicate to all level and target audience.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior, ability to handle & manage stress.
• Good command of English and Bahasa Malaysia.
• PC literate.

Perks & Benefits

• Medical insurance
• Open culture

Job Description :

• Perform service, maintenance and repair Ai Robotic machines in both warehouse and at customers’ sites
• Focus on Ai Robotic machine and general maintenance of equipment and machinery
• Carry out scheduled preventive maintenance on all equipment
• Be on-call to respond to urgent customer needs on site
• Able to travel outstation and work overtime to get job done
• Provide training to customer on the usage of equipment
• Visit sites to determine equipment application or inspect customer unit
• Work closely with Sales Team and System partner for presales support, proof of concept testing, debugging as well as installation

Requirement :

• Candidate must possess at least a Professional Certificate of SPVM, Vokaional, Diploma, Degree in Electrical, Electronic, Mechanical or equivalent
• Prefer 1 – 2 years of experience with electrical, mechanical and robotic systems
• Know how to read and interpret electrical circuit diagrams
• Able to communicate in Bahasa Malaysia and English, Mandarin is an added advantage
• Possess own car and driving license. GDL license in an added advantage
• Applicant must be willing to work in Kajang, Selangor. Travel is required, thus flexibility is a must.

Benefits :

• 5 working days
• EPF, Socso & SIP
• Incentive and Performance Bonus
• Allowances
• Group Personal Accident & Hospitalisation Insurance
• Annual Leave
• Open Culture
• Personal development opportunities
• Training and development

 REQUIREMENTS

• Must possess at least SPM, Diploma, Advanced Diploma, or Higher/Graduate Diploma in any field is required.
• A customer service-oriented mindset with a passion for helping others.
• Problem-solver who can communicate solutions clearly, both verbally and in writing.
• Flexibility to work shifts, including both day and night schedules.
• Fluent in English and Bahasa Malaysia.
• Customer service experience is an added advantage.

KEY RESPONSIBILITIES 

• Handle a high volume of inbound calls efficiently and professionally.
• Respond to customer feedback and inquiries with a friendly and proactive approach.
• Deliver exceptional, timely support to our clients by maintaining a high standard of service.
• Manage various channels, including calls, emails, live chats, social media including Facebook, Twitter, Instagram and Whatsapp.
• Ensure that customer queries are handled thoroughly and accurately to the customers satisfaction.
• Enter and update customer information in the system to maintain accurate records.
• Uphold strict customer data privacy policies.
• Must be able to work on a 24/7 rotation basis.
• Adaptability to various ad hoc tasks as needed.

WHY JOIN US

• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal allowances that keep you fueled throughout the day.
• An in-house futsal court, badminton court, plus a gym for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership
• Dental insurance
• Paid training and development

Working Hours

• Monday to Friday 8am-5pm
• Saturday 8am-12pm (Alternate)

What will you do?

• Engage with our customers through friendly follow-ups on WhatsApp or by phone, providing personalized service every step of the way!

Do you meet the requirement?

• Detail-oriented with strong focus on accuracy and precision in every task
• Outgoing, cheerful and patient

Perks & Benefits

• Full attendance allowance
• EPF, SOCSO, EIS
• Medical benefit
• Personal accident insurance
• Casual dress code
• New Year bonus
• Performance bonus
• Company trips
• Yearly increment

Customer Service Representative - Join Our Digital Bank Project!

Are you ready to take your career to new heights? We invite you to be part of our groundbreaking digital bank project, where limitless opportunities await!

About Us: We’re not just a team; we’re a community of visionaries, innovators, and trailblazers. Collaborate closely with industry experts in a supportive environment that fosters creativity and exploration. Shape the future with us today!

Job Description: As a Customer Service Representative, you’ll play a crucial role in ensuring exceptional customer experiences. Here’s what you’ll do:

• Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;  
• Provide accurate and efficient support work relating to the renowned products;  
• Ensure targets (customer satisfaction index, first call resolution, productivity) are met;  
• Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;  
• Actively promote and educate customers and merchant on the use of self-help and our digital services;  
• Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required;  
• Ensure first call resolution and effective follow up with stakeholder for case closure in accordance to standard;  
• Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement;  
• To assist Team Leaders and Supervisors in executing activities as planned in business and action plan;  
• To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that lead to excellent customer service; and  
• Able to diagnose technical problems and perform troubleshooting for end user and merchant.  

Requirements:  

• Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;  
• Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call centre environment (Preferably in ecommerce sector and banking industry);  
• Moderate or Strong knowledge in Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word;  
• Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;  
• Able to work under pressure;  
• Ability to work with cross-functional team to coordinate for desired output;  
• Excellent phone disposition;  
• Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment;  
• Passionate towards customer satisfaction;  
• Able to work on shift; and  
• Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service. 

Ready to embark on this thrilling adventure? Apply now:

https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Customer-Service-Representative_JR00000065

Perks & Benefits

• EPF, Socso
• Allowance (travel, transportation, shift, meal, etc.)
• Nearby public transport
• Smart Casual dress code
• Free snacks / refreshment
• Medical insurance
• Open culture
• Personal development opportunities
• Flexi Benefits (Fitness, dental, childcare, traditional medical treatment etc)
• Insurance coverage
• Paid training and development

etc